Canon iX7000 Series User manual

iX7000
Service Manual
Revision 0
QY8-13CJ-000
COPYRIGHTc2009 CANON INC. CANON iX7000 083109 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary
for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers
information applicable in all regions where the product is sold. For this reason, it may contain information that is not
applicable to your region.
This manual does not provide sufficient information for disassembly and reassembly procedures.
Refer to the graphics in the separate Parts Catalog.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the
product. When changes are made to the contents of the manual, Canon will release technical information when necessary.
When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is
used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2009 by Canon Inc.
CANON INC.
Inkjet Device Market Support Management Div.
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

TABLE OF CONTENTS
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables
by Service Engineer
1-2. Customer Maintenance
1-3. Special Tools
1-4. Sensors
1-5. Serial Number Location
2. LIST OF ERROR DISPLAY / TROUBLESHOOTING
2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Troubleshooting by Symptom
3. REPAIR
3-1. Major Replacement Parts
3-2. Part Replacement Procedures
(1) External housing removal
(2) Carriage unlocking
(3) Printer unit removal
(4) Carriage unit removal
(5) ASF unit removal
(6) Purge unit removal
(7) Spur base unit and platen unit removal
4. ADJUSTMENT / SETTINGS
4-1. User Mode
4-2. Service Mode
(1) Service mode operation procedures
(2) Service Tool functions
(3) LF / Eject correction
(4) Ink absorber counter setting
(5) Wetting liquid counter setting
4-3. Grease Application
iX7000

4-4. Special Notes on Servicing
(1) Service test print
(2) For smeared printing, uneven printing, or non-ejection of ink
(3) Paper feed motor adjustment
(4) Ink absorber counter setting
4-5. Verification After Repair
(1) Standard inspection flow
(2) Service test print
(3) Ink absorber counter value print
5. PRINTER TRANSPORTATION
<TABLE OF CONTENTS>

1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and
Replacement Consumables by Service Engineer
(1) Adjustment
iX7000 TABLE OF CONTENTS
Adjustment Timing Purpose Tool Approx.
time
EEPROM
initialization - At logic board replacement To initialize settings Service Tool*1
Perform in the
service mode.
1 min.
Destination
settings
(EEPROM
settings)
- At logic board
replacement To set destination. Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
counter
resetting
(EEPROM
settings)
- At logic board
replacement
- At ink absorber
replacement
To reset the ink absorber
counter. Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
counter value
setting
(EEPROM
settings)
- At logic board
replacement To set the ink amount data in the ink absorber to the
ink absorber counter.
Service Tool*1
Perform in the
service mode.
1 min.
Wetting liquid
counter value
setting
(EEPROM
settings)
- At logic board
replacement
- At blade cleaner unit
replacement
To set the wetting liquid
counter value. Service Tool*1
Perform in the
service mode.
1 min.
Ink absorber
replacement - When the ink absorber becomes full To replace the ink absorber with a new one. Screwdriver, a pair of tweezers, etc. 15 min.
Blade cleaner
unit
replacement
- When the wetting liquid
is used up To replace the blade cleaner unit with a new
one.
Screwdriver, etc. 10 min.
Paper feed
motor position
adjustment
- At paper feed motor
replacement To adjust the belt tension. (Position the paper feed
motor so that the belt is
stretched tight.)
None. 5 min.
Automatic print
head alignment - At print head replacement
- At logic board
replacement
To secure the dot
placement accuracy. None. (Plain paper) Perform in the user
mode.
6 min.
Manual print 10 min.
1 / 53

*1: Install the Service Tool to a pre-registered computer.
(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this printer that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
head alignment - When print quality is
not satisfying
Grease
application - At carriage unit replacement
- At other part
replacement
To maintain sliding
properties of the carriage
shaft, other sliding parts,
and gears.
FLOIL KG-107A 1 min.
Ink system
function check - At logic board replacement
- At spur unit
replacement
- At carriage unit
replacement
To maintain detection
functionality for presence
of the ink tanks and each
ink tank position.
Service Tool*1
Perform in the
service mode.
1 min.
LF / Eject
correction - At logic board replacement
- At paper feed roller
replacement
- At platen unit
replacement
To correct the paper
feeding amount according
to each LF and eject roller.
Service Tool*1
Perform in the
service mode.
5 min.
The screws securing the paper feed motor may be loosened only at replacement of the
paper feed motor unit. DO NOT loosen them in other cases.
2 / 53

1-2. Customer Maintenance
Adjustment Timing Purpose Tool Approx.
time
Automatic print
head alignment - At print head replacement - When print quality is not satisfying
(uneven printing, etc.)
To ensure accurate
dot placement. - Printer buttons
- Computer
(printer
driver)
6 min.
Manual print head
alignment - Computer (printer
driver)
10 min.
Print head
cleaning When print quality is not satisfying. To improve nozzle conditions. - Printer buttons
- Computer
(printer
driver)
1 min.
Print head deep
cleaning When print quality is not satisfying, and not improved by print head cleaning. To improve nozzle conditions. - Computer (printer
driver)
2 min.
Ink tank
replacement When an ink tank becomes empty. ("No ink error" displayed on the PC monitor,
or short flashing of an ink tank LED)
To replace the empty
ink tank. --- 1 min.
Pick-up roller
cleaning
(Roller Cleaning)
- When paper does not feed properly.
- When the front side of the paper is
smeared.
To clean the pick-up
rollers of the rear
tray and the cassette.
- Computer
(printer
driver)
2 min.
Bottom plate
cleaning When the back side of the paper is smeared. To clean the platen ribs. (Feed the paper
from the rear tray.)
- Printer
buttons
- Computer
(printer
driver)
1 min.
Exterior cleaning When necessary. To clean the printer
exterior, or to wipe
off dusts.
Soft, dry, and
clean lint-free
cloth.
1 min.
Ink agitation When uneven printing occurs, or when
the automatic ink agitation ("Execute ink
quality maintenance automatically" in
the printer driver) is disabled for one or
more weeks.
To prevent
sedimentation of the
pigment.
- Computer
(printer
driver)
2 min.
Paper feed roller
cleaning
(Sheet Cleaning)
When "You need to execute sheet
cleaning because the predetermined print
count has been reached." is displayed on
the computer (at every 5,000 pages of
feeding from the cassette).
Use the Cleaning Sheet.
To clean the paper
feed rollers. - Cleaning sheet
- Computer
(printer
driver)
2 min.
3 / 53

1-3. Special Tools
1-4. Sensors
Name Tool No. Application Remarks
FLOIL KG-107A QY9-0057-000 To the printer's sliding portions. In common with other models
on the market.
No. Sensor Function Possible problems
1Top cover open
sensor Detects opening and closing of the top cover. - The carriage does not move to the center.
2LF position sensor Detects the standard rotation
position of the feed roller. - LF position error
3Carriage encoder
sensor Detects the position of the timing slit film, and controls printing. - Printing shifts from the correct position. - Carriage position error
4Carriage lift
sensor Detects the position of the carriage lift cam. - Carriage lift mechanism error
5 Cassette sensor Detects the cassette. - No cassette
6Paper sensor for
manual feeding Detects paper in the front tray and manual feed slot - No paper in the front tray - Paper in the manual feed slot
- Paper not properly set in the manual feed
slot
7Valve cam sensor Controls valve unit operation. - Reactor error
8PE sensor Detects paper feeding and ejection. - No paper
- Paper jam
9 Purge cam sensor Controls purging operation. - PG cam sensor error
10 Pump roller
sensor Detects the position of the pump roller - Pump roller sensor error
11 Buffer tank sensor Detects Clear ink in the buffer
tank - No Clear ink - Reactor error
12 Clear ink tank
sensor Detects the Clear ink tank. - No Clear ink tank
13 LF encoder sensor Detects rotation of the LF encoder,
and controls its drive. - Uneven printing - LF position error
14 Eject encoder
sensor Detects rotation of the eject encoder, and controls its drive. - Uneven printing at the trailing edge of paper - Eject encoder error
15 Ink sensor Detects the position of an ink tank. - No recognition of an ink tank
- Wrong position of an ink tank
16 Temperature
sensor Detects the temperature of the inside of the printer. - Internal temperature error
17 Front tray open
sensor Detects opening and closing of the front tray. - Front tray closed
4 / 53

18 ASF cam sensor Detects the position of the ASF
cam (for paper feeding from the
rear tray).
- ASF cam sensor error
- Paper feeding problem
19 RR encoder
sensor Detects rotation of the Clear ink application roller encoder, and
controls its drive.
- RR position error
20 AP encoder
sensor Controls paper feeding and purging operation. - AP position error
21 PF cam sensor Detects the position of the cassette
(and front tray) paper feeding cam
(for paper feeding from the
cassette).
- No paper feeding from the cassette (from the
front tray)
- PF cam sensor error
22 Rear cover PE
sensor Detects paper feeding and ejection at the rear cover. - No paper - Paper jam in the rear cover
23 Reactor roller
paper jam sensor Detects if paper winds around the reactor roller. - Paper jam
24 PF encoder sensor Detects rotation of the encoder
during paper feeding from the
cassette, and controls its drive.
- PF position error
25 Liquid sensor Detects supply of the Clear ink to
the Clear ink application roller. - Reactor error
26 PFPE sensor Detects paper feeding and ejection
from the cassette (or front tray). - No paper in the cassette - Paper jam in the cassette
- Paper not properly set in the manual feed
slot
5 / 53

Click on the image to enlarge it.
6 / 53

7 / 53