Canon MX520 series Setup guide

MX520 series
Online Manual
Troubleshooting
English

Troubleshooting
The Machine Cannot Be Powered On
Printing Does Not Start
Paper Does Not Feed Properly/"No Paper" Error Occurs
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Jams
If an Error Occurs
Problems Sending Faxes
Problems Receiving Faxes
Search Each Function
Problems with Network Communication
Problems with Printing
Problems with Printing Quality
Problems with Scanning
Problems with Faxing
Problems with the Machine
Problems with Installation/Downloading
About Errors/Messages Displayed
If You Cannot Resolve the Problem

Problems with Network Communication
Problems with the Machine While Using with Network
Cannot Detect a Machine on a Network
Other Problems with Network

Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
Cannot Print Properly from a Wireless Communication Device

Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected

Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory

Problems with Faxing
Problems Sending Faxes
Problems Receiving Faxes
Cannot Send a Fax Clearly
Telephone Problems

Problems with the Machine
The Machine Cannot Be Powered On
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
Problems with Bluetooth Communication

Problems with Installation/Downloading
Cannot Install the MP Drivers
Uninstalling IJ Network Tool

About Errors/Messages Displayed
If an Error Occurs
A Message for Faxing Is Displayed on the LCD
A Message Is Displayed
Error Message Appears on a PictBridge Compliant Device

The Machine Cannot Be Powered On
•Check 1: Press the ON button.
•Check 2: Make sure that the power plug is securely plugged into the
power cord connector of the machine, then turn it back on.
•Check 3: Unplug the machine from the power supply, then plug the
machine back in and turn the machine back on after leaving it for at
least 3 minutes.
If the problem is not resolved, contact the service center.

Printing Does Not Start
•Check 1: Make sure that the power plug is securely plugged in, then
turn the machine on.
While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops
flashing and remains lit.
Note
When printing large data such as a photo or graphics, it may take longer to start printing. While
any lamp on the operation panel is flashing, the computer is processing data and sending it to the
machine. Wait until printing starts.
•Check 2: Make sure that the machine is connected to your computer
properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is
securely plugged in to the machine and the computer, then check the followings:
•If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to
the computer, and try printing again. If printing starts normally, there is a problem with the relay
device. Consult the reseller of the relay device for details.
• There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is connected to the network with a
LAN cable or is set up correctly.
•Check 3: Make sure that the front tray is open.
•Check 4: If you are printing from the computer and there are any
unnecessary print jobs, delete them.
Deleting the Undesired Print Job
•Check 5: Make sure that your machine's name is selected in the Print
dialog.
The machine will not print properly if you are using a printer driver for a different printer.
Make sure that your machine's name is selected in Printer in the Print dialog.
Note
To make the machine the one selected by default, select the machine for Default printer.
•Check 6: Restart your computer if you are printing from the computer.

Paper Does Not Feed Properly/"No Paper" Error Occurs
•Check 1: Make sure that paper is loaded.
Loading Paper
•Check 2: Make sure of the following when you load paper.
•When loading two or more sheets of paper, flip through the paper before loading.
• When loading two or more sheets of paper, align the edges of the sheets before loading.
• When loading two or more sheets of paper, make sure that the paper stack does not exceed the
paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on
the type of paper or environmental conditions (either very high or low temperature and humidity).
In such cases, reduce the sheets of paper you load at a time to less than half of the paper load
limit.
• Always load the paper in portrait orientation, regardless of the printing orientation.
•When you load the paper, load the paper with the print side facing DOWN and slide the paper
guides to align with the both sides of the paper.
Loading Paper
• When you load the paper, insert the paper stack until the leading edge touches the far end of the
front tray.
•Check 3: Check to see if the paper you are printing on is not too thick
or curled.
Media Types You Cannot Use
•Check 4: Make sure of the following when you load Hagakis or
envelopes.
•If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the
paper load limit.
Load Hagakis with a zip code column toward the far end of the front tray.
•When printing on envelopes, refer to Loading Paper, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are
placed in landscape orientation, they will not feed properly.
•Check 5: Confirm that the media type and the paper size settings
correspond with the loaded paper.
•Check 6: If multiple sheets of plain paper is fed from the machine,
select the setting for preventing double-feed of plain paper.
If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed
of plain paper using the operation panel or your computer.
After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the
setting is applied from the next time.
•To set by using the operation panel

Press the MENU button, select Setup, Device settings, and Print settings in this order, and then
set Prevent paper double-feed to ON.
Changing the Machine Settings on the LCD
•To set by using your computer
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent
paper double-feed check box, and then click Apply.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Note
Printing speed will be reduced if Prevent paper double-feed function is enabled.
•Check 7: Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
Cleaning the paper feed roller will wear the roller, so perform this procedure only when
necessary.

Print Results Not Satisfactory
If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the
paper and print quality settings first.
•Check 1: Do the page size and media type settings match the size and
type of the loaded paper?
When these settings are incorrect, you cannot obtain a proper print result.
If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality
of the printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type
setting and the loaded paper.
The method of confirming the paper and print quality settings differs depending on what you do with
your machine.
To copy by operating the machine Confirm by using the operation panel on the machine.
Setting Items
To copy photo by operating the machine Confirm by using the operation panel on the machine.
Copying Photos
To print from your USB flash drive by
operating the machine Confirm by using the operation panel on the machine.
Setting Items
To print photo on an online photo album by
operating the machine Confirm by using the operation panel on the machine.
Printing Photos in Online Photo Album
To print from a PictBridge compliant device
Confirm by using your PictBridge compliant device.
About PictBridge Print Settings
Confirm by using the operation panel on the machine.
PictBridge print settings
To print from a mobile phone Confirm by using the operation panel on the machine.
Mobile phone print settings
To print from a computer Confirm by using the printer driver.
Printing with Easy Setup
•Check 2: Make sure that the appropriate print quality is selected
referring to the table in Check 1.
Select a print quality option suitable for the paper and image for printing. If you notice blurs or uneven
colors, increase the print quality setting and try printing again.
Note
When printing from a PictBridge compliant device, set the print quality setting by using the
operation panel on the machine.
You cannot make this setting from a PictBridge compliant device.
You cannot change the print quality setting when printing from a mobile phone.
•Check 3: If the problem is not resolved, there may be other causes.
See also the sections below:
Cannot Print to End of Job
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
Colors Are Unclear
Lines Are Misaligned
Printed Paper Curls or Has Ink Blots
Paper Is Smudged/Printed Surface Is Scratched
Back of the Paper Is Smudged

Vertical Lines Are Printed on the Sides of the Printout
Colors Are Uneven or Streaked

Ink Is Not Ejected
•Check 1: When a FINE cartridge runs out of ink, replace it with a new
one.
•Check 2: Is the FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Open the paper output cover, then the head cover opens.
Push up the ink cartridge lock lever to confirm that the FINE cartridge is installed properly.
After confirming that the FINE cartridge is installed properly, close the paper output cover.
If the problem is not resolved, remove the FINE cartridges, then install them again.
Refer to Replacing a FINE Cartridge for how to install the FINE cartridges.
•Check 3: Are the print head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing,
Print Head Cleaning, and Print Head Deep Cleaning.
•If the Nozzle Check Pattern is not printed correctly:
After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the
pattern.
• If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the machine
and perform another Print Head Deep Cleaning after 24 hours. When you turn the machine off, do
not unplug it from the power supply.
•If the problem is not resolved after performing the Print Head Deep Cleaning twice:
Ink may have run out. Replace the FINE cartridge.

Paper Jams
When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
•When a Support Code and a message are displayed on the computer
screen:
The screen differs depending on the OS you are using.
•When a Support Code and a message are displayed on the LCD:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed).
Note
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search

If an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
•When a Support Code and a message are displayed on the computer
screen:
The screen differs depending on the OS you are using.
•When a Support Code and a message are displayed on the LCD:
For details on how to resolve errors with Support Codes, refer to Support Code List.
Note
You can confirm the actions against errors with Support Codes on your computer or on the LCD by
searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see A Message Is Displayed.

Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Errors Often Occur When You Send a Fax
Cannot Send a Fax
•Check 1: Is the power turned on?
•You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
•If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
•If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
•If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
•Check 2: Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/
received into machine's memory. Wait until the transmission/reception is complete.
•Check 3: Is the machine's memory full?
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
•Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
•Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with Enable selected for Hook key setting in
Security control under FAX settings, or dial the number using the telephone connected to the
machine.
Security control
•Check 6: Is Dial tone detect set to ON?
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX
settings.
Advanced FAX settings
•Check 7: Is the fax number registered correctly for speed dialing?