Canon MX920 series User manual

11/27/2018 Canon : PIXMA Manuals : MX920 series : Paper Is Jammed inside the Machine
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ER003
Paper Is Jammed inside the Machine
If the jammed paper tears and you cannot remove the paper either from the paper output slot or the
jammed paper remains inside the machine, remove the paper following the procedure below.
Important
The power cannot be turned off while the machine is sending or receiving a fax, or when the received
fax or the unsent fax are stored in the machine's memory.
Make sure if the machine completed sending or receiving all the faxes before disconnecting the power
cord.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Turn off the machine, and unplug the power cord of the machine from the power
supply.
2. Open the document cover and the ink cover.
Important
Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the machine can be
damaged.

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3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the
left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the
right edge or the left edge.
4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5. Pull the paper slowly not to tear it, then pull the paper out.
Keep an angle of the paper about 45 degrees and pull it slowly.

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6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove
the piece of paper if it remains.
Does the piece of paper remain under the print head holder?
Does the little piece of paper remain inside the machine?
Does the piece of paper remain in the right side or the left side space (C) inside the machine?
7. Close the ink cover and the document cover.
All print jobs in the queue are canceled. Reprint if necessary.
Note
When reloading the paper, confirm that you are using the paper suited for printing and are loading
it correctly. If the message about paper jam is displayed on the LCD of the machine or on the
computer screen when you resume printing after removing all the jammed paper, a piece of paper
may remain inside the machine. In this case, confirm that no piece of paper remains inside the
machine.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.