Canon PC-D320 User manual

REVISION 0
COPYRIGHT © 2003 CANON INC. CANON PC-D320/340 FAX-L400 JAN. 2003
HY8-10AX-000
JAN. 2003
PC-D320 H12-2553 230V EC/UK/GER/FRN/
SWI/AST/SAF
PC-D340 H12-2563 230V EC/UK/GER/FRN/
SWI/AST/SAF
FAX-L400 H12-2573 230V EC/UK
FAX-L400 H12-2575 230V GER
FAX-L400 H12-2577 230V FRN
HANDSET APPARATUS

Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance,
and repair of products. This manual covers all localities where the products are sold. For this reason, there may be
information in this manual that does not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the content of this manual, Canon will release technical information
as the need arises. In the event of major changes in the contents of this manual, Canon will issue a new editions of
this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
Trademarks
The product names and company names described in this manual are the registered trademarks of the individual
companies.
Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied,
reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc.
Copyright © 2003 by Canon Inc.
CANON INC.
Consumer Imaging Products Quality Assurance Dept. 1
5-1 Hakusan 7-Chome,Toride-city, Ibaraki 302-8501,Japan
DTP System
The data contained on this manual were created using Windows 2000®computers.
Document creation and page layout were performed using Adobe®PageMaker®6.5.
Logos and illustrations were created using Adobe®Illustrator®9.0.

I
I. MEANING OF MARKS
The marks used in this manual have the following meanings.
Mark Meaning
States a precaution to be taken to prevent danger to personnel, damage to
the product, or damage to electronic components by discharge of static
electricity. for example.
States a precaution to be taken to prevent damage to electronic components
by electrostatic discharge.
If the following mark is used, following the directions given.
Informs you of fire-related cautions.
Informs you that the plug must be removed from the power outlet before
starting an operation.
Gives useful information to understand descriptions.
Indicates sections to be read to obtain more detailed information.
NOTE
REFERENC
E

II
II. ABOUT THIS MANUAL
This manual is divided into five parts, and contains information required for servicing the
product.
Each of the above parts is further divided into the following four chapters:
Chapter 1: General Description
This part explains product specifications and the how to service the unit safely. It is very
important, so please read it.
Chapter 2: Technical Reference
This part explains the technical theory the product.
Chapter 3: Assembly and Disassembly
This part explains the assembly and disassembly of the product.
Chapter 4: Maintenance and Service
This part explains how to maintain the products for adjustment and troubleshooting and
service operations and service switches.
Chapter 5: Appendix
This part explains the informations of the optional products and user data flow.
• For more details of user operations and user reports, see the separate volume
of
Basic Guide and Printer Guide .
• Detailed description of each SSSW/parameter is not given in this manual
except the new SSSWs/parameters added to this model.
See G3 Facsimile Service Data Handbook (supplied separately) for
details them.
REFERENC
E

III
III. REVISION HISTORY
REVISION CONTENT
0 Original

IV
IV. TABLE OF CONTENTS
Page Chapter 1: General Description
1- 1 1. FEATURES
1 - 1 1.1 Overview
1 - 1 1.2 Option overview
1 - 2 2. SPECIFICATIONS
1 - 2 2.1 General Specifications
1 - 3 2.2 Communication Specifications
1 - 5 2.3 Scanner Specifications
1 - 7 2.4 Printer Specifications
1 -10 2.5 Copy Specifications
1 -10 2.6 Functions
1 -13 2.7 Interface Specifications
1 -16 3. OVERVIEW
1 -16 3.1 External View
1 -19 3.2 Operation Panel
1 -24 3.3 Consumables
1 -24 3.3.1 Toner Cartridge
1 -26 3.3.2 Print media
Chapter 2:Technical Reference
2 - 1 1. COMPONENT LAYOUT
2 - 1 1.1 Parts Layout
2 - 2 1.2 Printed Circuit Boards Layout
2 - 4 1.3 Sensors Layout
2 - 6 2. SCANNER SECTION
2 - 7 2.1 Names and Functions of Parts
2 -10 3. PAPER SUPPLY SECTION
2 -11 3.1 Recording Paper Pick-up Function
2 -11 3.1.1 Paper size error
2 -12 3.2 Recording Paper Jam Detection Configuration
2 -12 3.2.1 Pick-up delay jam
2 -12 3.2.2 Pick-up stationary jam
2 -12 3.2.3 Delivery delay jam
2 -12 3.2.4 Wrapping jam
2 -12 3.2.5 Delivery stationary jam
2 -12 3.2.6 Residual paper jam
2 -14 4. PRINTER SECTION
2 -15 4.1 Laser/Scanner Section
2 -16 4.2 Toner Cartridge
2 -16 4.3 Toner Transfer Section
2 -17 4.4 Fixing Section
2 -17 4.4.1 Fixing unit Malfunction
2 -18 5. NEW FUNCTION

V
Chapter 3: Assembly and Disassembly
3 - 1 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY
3 - 1 1.1 Safety Cautions
3 - 2 1.2 General Cautions
3 - 3 1.3 Product-Inherent Cautions
3 - 4 1.4 All Clear (Action in the Event of Abnormality)
3 - 5 2. DISASSEMBLY/ASSEMBLY
3 - 5 2.1 Disassembly Procedure
3 - 5 2.1.1 Document feed section
3 -11 2.1.2 Recording section
3 -17 2.1.3 Fixing section
Chapter 4: Maintenance and Service
4 - 1 1. MAINTENANCE LIST
4 - 1 1.1 Consumables
4 - 1 1.2 Cleaning
4 - 2 1.3 Periodic Inspection
4 - 2 1.4 Periodic Replacement Parts
4 - 2 1.5 Adjustment Items
4 - 2 1.6 General Tools
4 - 2 1.7 Special Tools
4 - 3 2. HOW TO CLEAN PARTS
4 - 3 2.1 Main Unit Outer Covers
4 - 3 2.2 Platen Glass
4 - 3 2.3 Platen Glass Cover
4 - 3 2.4 Document Pick-up Roller for PC-D340/FAX-L400 only
4 - 3 2.5 Document Separation Roller for PC-D340/FAX-L400 only
4 - 3 2.6 Document Separation Guide for PC-D340/FAX-L400 only
4 - 3 2.7 Document Feed Roller for PC-D340/FAX-L400 only
4 - 3 2.8 Document Eject Roller for PC-D340/FAX-L400 only
4 - 3 2.9 White Sheet for PC-D340/FAX-L400 only
4 - 5 2.10 Transfer Guide
4 - 5 2.11 Paper Pick-up Roller
4 - 5 2.12 Separation Guide
4 - 5 2.13 Transfer Charging Roller
4 - 5 2.14 Static Charge Eliminator
4 - 5 2.15 Paper Feed Belt
4 - 5 2.16 Fixing Entrance Guide
4 - 5 2.17 Fixing Film
4 - 5 2.18 Fixing Pressure Roller
4 - 7 3. ADJUSTMENT
4 - 7 3.1 Checking the Nip Width of the Pressure Roller
4 - 8 3.2 Gain Auto Adjustment

VI
4 - 9 4. TROUBLESHOOTING
4 - 9 4.1 Troubleshooting Index
4 -11 4.2 Errors Shown on the Display
4 -11 4.2.1 User error message
4 -15 4.2.2 Error codes
4 -26 4.3 Errors not Shown on the Display
4 -26 4.3.1 General errors
4 -27 4.3.2 Printing problems
4 -34 4.3.3 Scanning problems
4 -36 4.3.4 Test mode function problems
4 -42 5. SERVICE SWITCHES
4 -42 5.1 Hardware Switches
4 -42 5.2 Service Data Setting
4 -44 5.3 Service Data Registration/Setting Method
4 -45 5.4 Service Data Flowchart
4 -52 5.5 Explanation of SSSW (Service Soft Switch Settings)
4 -53 5.6 New SSSWs/Parameters Added to this Model
4 -69 6. TEST FUNCTIONS
4 -69 6.1 Test Mode Overview
4 -70 6.2 Test Mode Flowchart
4 -71 6.3 D-RAM Tests
4 -71 6.4 CCD Tests
4 -72 6.5 Print Tests
4 -73 6.6 Modem and NCU Tests
4 -77 6.7 Faculty Tests
4 -81 7. SERVICE REPORT
4 -81 7.1 Report Output Function
4 -81 7.1.1 User report output functions
4 -83 7.1.2 Service report output functions
4 -116 8. WIRING DIAGRAM
4 -116 8.1 Wiring Diagram
Chapter 5: Appendix
5 - 1 1. INSTALLATION
5 - 1 1.1 Setting up
5 - 1 1.2 Checking Operation
5 - 2 2. USER DATA FLOW
5 - 2 2.1 User Data Flow (by Operation Panel)
5 -10 3. OPTION
5 -10 3.1 Handset Kit (FAX-L400 only)
5 -10 3.1.1 Service operations

Chapter 1
General
Description

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-1
1. FEATURES
1.1 Overview
Small-Sized Printer with High Speed and High Resolution
This Printer is compact enough to set on a desk and has realized high speed of 15 pages per
minute (Letter) and high resolution of Approx.1200 dpi ×600 dpi.
Shortened Wait Time & Low Power Consumption
By adopting an on-demand fixing method that drives the heater only during printing, the printer
has shorten the wait time and reduced the consumption power during standby.
Employment of USB Interface as a Standard
The printer employs an USB interface as a standard, allowing easy connection to peripherals.
1.2 Option overview
Handset Kit (FAX-L400 only)
The handset kit includes a handset, a cradle, and installation screws. Installing the handset
enables the telephone functions to be used.

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-2
2. SPECIFICATIONS
2.1 General Specifications
Type
Personal Desktop
Body color
Cool White
Power source
Voltage from AC 220 to 240 V
Frequency from 50 Hz
Power consumption
Standby (Energy Saver On)
PC-D320/D340 approx. 5W
FAX-L400 approx. 6W
Standby (Energy Saver Off)
PC-D320/D340 approx. 10W
FAX-L400 approx. 11W
Operation approx. 440W
Maximum approx. 670W
Main unit usage environment
Temperature from 10°C to 32.5°C (50.0°F to 90.5°F )
Humidity from 20% to 80% RH
Horizontality ±3° or less
Operating noise
Measured in accordance with ISO standards
Standby approx. 30 dB(A)
Operating approx. 50 dB(A)
Dimensions
FAX-L400 543mm ×457mm ×453mm
PC-D340 543mm ×457mm ×453mm
PC-D320 543mm ×446mm ×347mm
including tray
Weight
FAX-L400 Approx. 16.1 kg
PC-D340 Approx. 16.0 kg
PC-D320 Approx. 14.5 kg
including toner cartridge

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-3
2.2 Communication specifications (FAX-L400 only)
Applicable lines
Analog line (one line)
PSTN (Public Switched Telephone Network)
Handset (Option)
Handset with no numeric buttons
Transmission method
Half-duplex
Transmission control protocol
ITU-T V.8 protocol V.34 protocol/ECM protocol
ITU-T T.30 binary protocol/ECM protocol
Modulation method
G3 image signals ITU-T V.27ter (2.4k, 4.8k bps)
ITU-T V.29 (7.2k, 9.6k bps)
ITU-T V.17 (14.4kbps, 12kbps, TC9.6kbps, TC7.2kbps)
ITU-T V.34 (2.4kbps, 4.8kbps, 7.2kbps, 9.6kbps, 12kbps, 14.4kbps,
16.8kbps, 19.2kbps, 21.6kbps, 24kbps, 26.4kbps,
28.8kbps, 31.2kbps, 33.6kbps )
G3 procedure signals ITU-T V.21 (No.2) 300bps
ITU-T V.8, V.34 300bps, 600bps, 1200bps
Transmission speed
33.6k, 31.2k, 28.8k, 26.4k, 24k, 21.6k, 19.2k, 16.8k, 14.4k, 12k, TC9.6k, TC7.2k, 9.6k,
7.2k, 4.8k, 2.4k bps
With automatic fallback function
Coding
MH, MR, MMR, JBIG
Error correction
ITU-T ECM
Canon express protocol
None

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-4
Time required for transmission protocol
Post-message Post-message
Pre-message Protocol *2 Protocol *3
Mode Protocol *1 (between pages) (after pages)
V.8 / V.34 Approx. 6 s Approx. 1 s Approx. 1 s
T.30 Standard Approx. 18 s Approx. 4 s Approx. 4 s
*1 Time from when other facsimile is connected to the line until image
transmission begins.
*2 Post-message (between pages): Time from after one document has been sent
until transmission of the next document starts if several pages are
transmitted.
*3 Post-message (after last pages): Time from after image transmission is
completed until line is switched from facsimile to telephone.
Minimum transmission time
G3 10 ms
G3 (ECM) 0 ms
Transmission output level
from -8 to -15 dBm
Minimum receive input level
-43 dBm
Modem IC
CONEXANT (formerly Rockwell) FM336 Plus

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-5
2.3 Scanner Specifications
Type
Sheet/Books
Sheet dimensions
ADF Maximum Width 216mm ×length 356mm
(Width 8.50" ×length 14.02")
ADF Minimum Width 148mm ×length 105mm
(Width 5.83" ×length 4.13")
Platen glass Width 216mm ×length 297mm
(Width 8.50" ×length 11.69")
Thickness
ADF Multiple pages
from 0.06mm to 0.13mm (0.002" to 0.005")
Single page
from 0.06mm to 0.16mm (0.002" to 0.006")
Platen glass 35mm or less (1.38" or less)
Max. 2 kg (4.4 lb)
Weight 64 to 105 g/m2bond. (17 to 28 lb)
ADF capacity
A4/Letter 50 sheets or less
Legal 30 sheets or less
Effective scanning width
A4 206 mm (8.11")
LTR/LGL 212 mm (8.35")
FAX Scanning Speed
standard Approx. 4.3 sec./page
When reading Canon FAX Standard Chart No.1 at the
standard resolution
FAX Scanning line density
Standard: 8 dots/mm (203.2 dpi) ×3.85 line/mm (97.79 dpi)
Fine: 8 dots/mm (203.2 dpi) ×7.7 line/mm (195.58 dpi)
Superfine: 8 dots/mm (203.2 dpi) ×15.4 line/mm (391.16 dpi)
Ultrafine 16 dots/mm (406.4 dpi) ×15.4 line/mm (391.16 dpi)
Scanning density adjustment
Lighter, Standard, Darker: The density level of each mode can be selected by the
user data.
Halftone
256-gradation error diffusion system (UHQ)

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-6
Scanning range
Item A4 Letter Legal
Effective 208 ±1.0 mm 214 ±1.0 mm 214 ±1.0 mm
scanning width (8.19"±0.04") (8.43"±0.04") (8.43"±0.04")
Left margin 2.0 ±2.0 mm 2.0 ±2.0 mm 2.0 ±2.0 mm
(0.08" ±0.08") (0.08" ±0.08") (0.08" ±0.08")
Right margin 2.0 ±2.0 mm 2.0 ±2.0 mm 2.0 ±2.0 mm
(0.08" ±0.08") (0.08" ±0.08") (0.08" ±0.08")
Top margin 3.5 ±2.0 mm 3.5 ±2.0 mm 3.5 ±2.0 mm
(Book mode) (0.14" ±0.08") (0.14" ±0.08") (0.14" ±0.08")
Top margin 3.5 +2.0/-2.5 mm 3.5 +2.0/-2.5 mm 3.5 +2.0/-2.5 mm
(ADF mode) (0.14" +0.08"/-0.1") (0.14" +0.08"/-0.1" (0.14" +0.08"/-0.1")
Bottom margin 2.0 ±2.0 mm 2.0 ±2.0 mm 2.0 ±2.0 mm
(0.08" ±0.08") (0.08" ±0.08") (0.08" ±0.08")
Units are inches with mm shown in parentheses.
Figure 1-1 Scanning Range
Document scanning width “A4/LTR” is set in service data #1SSSW SW 06,
bit 4.
SCANNING RANGE
SCANNING
DROP OUT RANGE
Right marginLeft margin
Top margin
Bottom margin
Effective scanning width
Effective scanning length
Document leading edge
Document trailing edge
NOTE

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-7
2.4 Printer Specifications
Paper types
Plain paper, colored paper, recycled paper, transparencies, envelopes, heavy paper
Paper size
76.2 (W) ×127 (L) mm - 216 (W) ×356 (L) mm sized plain paper (64 - 90 g/m2
recommended paper), thick paper (91 - 128 g/m2recommended paper), and above
mentioned paper)
Paper cassette capacity
Cassette
25mm (0.98") or less in stacking height (Approx. 250 sheets of 64 g/m2)
Multi-purpose (MP) tray
1mm (0.04") or less in stacking height (Approx. 10 sheets of 64 g/m2)
Tray stacking
Face-down delivery slot
Plain 50 sheets (A4/Letter)
30 sheets (Legal)
Transparencies 10 sheets
Labels 10 sheets
Envelopes 10 sheets
Face-up delivery slot
Plain 1 sheet
Transparencies 1 sheet
Labels 1 sheet
Envelopes 1 sheet
Printing method
Laser beam printer
Printing cartridge
Product name Canon S35 Toner Cartridge
Product code H11-6481
Strage conditions Temperature From 32.0°F to 95.0°F (0°C to 35°C)
Humidity From 35% to 85% RH
Valid period 2.5 years from date of manufacture displayed on carton.
Toner detection
PC-D320/PC-D340 None
FAX-L400 FAX communication only

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-8
Printing speed
LetterI Approx. 15 Sheets/min
A4 Approx. 14 Sheets/min
Printing resolution
1200 dpi ×600 dpi
Recommended recording paper
Canon Copier LTR/LGL Premium Paper
Weight 75 g/m2
Paper size Letter, Legal
Manufactured by BOISE CASCADE
KANGAS
Weight 80 g/m2
Paper size A4
Manufactured by KANGAS
NEUSIEDLER Canon Paper
Weight 80 g/m2
Paper size A4
Manufactured by NEUSIEDLER

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-9
Printing range
Item A4 Letter Legal
Effective 206 ±2.0 mm 212 ±2.0 mm 212 ±2.0 mm
Printing width (8.11"±0.08") (8.35"±0.08") (8.35"±0.08")
Effective 287.5 ±3.0 mm 269.9 ±3.0 mm 346.1 ±3.5 mm
Printing length (11.32"±0.12") (10.63"±0.12") (13.63"±0.14")
Left margin 2.0 ±2.0 mm 2.0 ±2.0 mm 2.0 ±2.0 mm
(0.08" ±0.08") (0.08" ±0.08") (0.08" ±0.08")
Right margin 2.0 ±3.0 mm 2.0 ±3.0 mm 2.0 ±3.0 mm
(0.08" ±0.12") (0.08" ±0.12") (0.08" ±0.12")
Top margin 3.5 ±2.0 mm 3.5 ±2.0 mm 3.5 ±2.0 mm
(0.14" ±0.08") (0.14" ±0.08") (0.14" ±0.08")
Bottom margin 3.5 ±2.0 mm 3.5 ±2.0 mm 3.5 ±2.0 mm
(0.14" ±0.08") (0.14" ±0.08") (0.14" ±0.08")
Figure 1-2 Printing Range
Paper trailing edge
PRINTING RANGE
PRINTING DROP OUT RANGE
Right marginLeft margin
Top margin
Bottom margin
Effective scanning width
Paper leading edge
Effective scanning length

PC-D320/PC-D340/FAX-L400 Chapter 1: General Description
1-10
2.5 Copy Specifications
Copy resolution
Scanning 600 dpi ×600 dpi
Printing 1200 dpi ×600 dpi
First copy time
ADF (A4/Letter) Approx. 14 sec.
Platen glass (A4/Letter) Approx. 11 sec.
Multiple copy
99 copies
Color copy
None
Copy ratio
Inch Preset copy ratio: 50%, 64%, 78%, 100%, 129%, 200%
2 on 1 copy ratio: 64%, Letter size
APreset copy ratio: 50%, 70%, 100%, 141%, 200%
2 on 1 copy ratio: 70%, A4 size
AB Preset copy ratio: 50%, 70%, 81%, 86%, 100%, 115%, 141%, 200%
2 on 1 copy ratio: 70%, A4 size
Zoom
50 % to 200 %
2.6 Functions
Collate copy
The collate copy allows you to sort copies. It convenient when you make multiple copies of
multipage documents.
2 on 1 copy
Use 2 on 1 to reduce 2 sheets to fit on one sheet. Two letter-size documents are
automatically reduced to fit on a letter-size page.
FAX/TEL switching
Method CNG detection
Message None
Pseudo CI None
Pseudo ring Yes
Pseudo ringback tone Yes