Canon Pro9500 Mark II Series User manual

How to Use This Manual Printing This Manual
MC-3646-V1.00
Basic Guide
Describes the summary of this
product.
Advanced Guide
Describes the detailed function
of this product.
Troubleshooting
Digital Photo Printing
Guide
Page 1 of 541 pagesCanon Pro9500 Mark II series On-screen Manual

How to Use This Manual
Printing This Manual
Printing on DVD/CDs
MP-3158-V1.00
A
dvanced Guide
Contents
Safety Precautions
Overview of the Printer
Main Components
Printing Photos / Documents
Printing Photos (Easy-PhotoPrint EX)
Printing Documents (Windows)
Printing Documents (Macintosh)
Other Usages
Printing Photos from a PictBridge Compliant
Device
Solution Menu and My Printer
Loading Paper
Loading Paper
Routine Maintenance
Replacing an Ink Tank
When Printing Becomes Faint or Colors Are
Incorrect
Maintaining Ink Quality
Cleaning the Paper Feed Rollers
Opening the Maintenance Screens
Appendix
Legal Limitations on Use of Your Product and
Use of Images
Tips on How to Use Your Printer
Page 2 of 541 pagesPro9500 Mark II series Basic Guide

Advanced Guide Troubleshooting
Contents > Safety Precautions
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use the printer
safely. Do not attempt to use the printer in any way not described in this manual. It causes unexpected
accident, fire, or electric shock.
Note
The power supply is AC100-240V 50/60Hz via AC power supply unit K30309.
Warning
The following are instructions that, if ignored, could result in death or serious personal injury
caused by incorrect operation of the equipment. These must be observed for safe operation.
Choosing a
location Do not place the printer close to flammable solvents such as
alcohol or thinners.
Power
supply Never attempt to plug in or unplug the printer from the power
supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or
excessively bend or twist the power
cord.Do not place heavy objects on
the power cord.
Never plug the printer into a power
socket that is shared with other
equipment (extension lead/cord, 2- or
3-way adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around
the printer, immediately unplug the printer at the power supply
and call for service.
Periodically, unplug the printer and
use a dry cloth to wipe off any dust or
dirt collected on the plug and the
power outlet.If the printer is placed at
a location exposed to a lot of dust,
smoke, or high humidity, the dust
collected on the plug absorbs
moisture and may cause insulation
failure and fire.
If you hear thunder, disconnect the power supply of the printer
and refrain from using it.Leaving the printer plugged in may
cause fire, electric shock, or damage to the printer, depending
on the thunder storm.
Use the power cable included with the printer.
Cleaning the
printer Use a damp cloth to clean the printer.
Never use flammable solvents such
as alcohol, benzene or thinners.
If flammable solvents come in contact with
electrical components inside the printer, it
could cause a fire or electric shock.
Page 3 of 541 pagesSafety Precautions

Always unplug the printer from the power outlet before
cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could
injure yourself or damage the printer.
Maintaining
the printer Do not attempt to disassemble or modify the printer. There are
no user serviceable parts inside the printer.
The printer contains high-voltage components. Never attempt any
maintenance procedure not described in this guide.
Do not connect other than recommended devices to the Direct
Print Port or cable connector on the printer.It could cause a
fire or electric shock.
Working
around the
printer
Do not use highly flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact
with electrical components inside the printer.
Caution
The following are instructions that, if ignored, could result in personal injury or material damage
caused by incorrect operation of the equipment. These must be observed for safe operation.
Choosing a
location Do not install the printer in a location that is unstable or
subject to excessive vibration.
Do not install the printer in locations that are very humid or
dusty, in direct sunlight, outdoors, or close to a heating
source.
To avoid the risk of fire or electric shocks, install the printer in
a location with an ambient temperature range of 5°C to 35°C
(41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power supply Ensure that the area around the
power outlet is kept clear at all times
so you can easily unplug the power
cord if necessary.
Never remove the plug by pulling on
the cord.
Do not use an extension lead/cord.
Working
around the
printer
Never put your hands or fingers in the printer while it is
printing.
When moving the printer, carry the printer at both ends.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or
containers of flammable solvents (alcohol, thinners, etc.) on
top of the printer.
If any foreign object (metal or liquid) fall into the printer,
un
p
lu
g
the
p
ower cord and call for service.
Page 4 of 541 pagesSafety Precautions

Do not transport or use the printer on a slant, vertically or
upside-down, as the ink may leak and damage the printer.
Print Heads
and ink tanks Keep ink tanks out of the reach of children.
In case ink is accidentally licked or swallowed, rinse out mouth or give
one or two glasses of water to drink.
If irritation or discomfort occurs, obtain medical advice immediately.
In case ink gets in contact with eyes, rinse with water
immediately.
In case ink gets in contact with skin, wash with soap and
water immediately.
If irritation to eyes or skin persists, obtain medical advice immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on
a Print Head after printing.
The metal parts may be very hot and could
cause burns.
Do not throw ink tanks into fire.
Do not attempt to disassemble or modify the Print Head and
ink tanks.
Do not handle the Print Head and ink tanks roughly such as
applying them excessive pressure or dropping them.
Do not rinse or wipe the Print Head
and ink tanks.
Once you have installed the Print Head and ink tanks, do not
remove them unnecessarily.
Note when you place the printer near other electrical appliances such as fluorescent lamps
Place the printer at least 5.91 inches / 15 cm away from other electrical appliances such as
fluorescent lamps. If the printer is placed closer to those, it may not be able to work properly due to
fluorescent noises.
When you disconnect the power plug
When you disconnect the power plug, always press the Power button and be sure that the Power
lamp (in blue) has gone out. If you disconnect the power plug from the power outlet when the Power
lamp lights or flashes, the Print Head cannot be protected and you may not be able to print later.
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Page 5 of 541 pagesSafety Precautions

Advanced Guide Troubleshooting
Contents > Overview of the Printer
Overview of the Printer
This section shows the component names of the printer and describes their functions.
Main Components
Front View
Rear View
Inside View
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Page 6 of 541 pagesOverview of the Printer

Advanced Guide Troubleshooting
Contents > Overview of the Printer > Main Components
Main Components
Front View
Rear View
Inside View
Front View
(1) Top Cover
Open to replace the ink tanks or to remove jammed paper inside the printer.
(2) Paper Guide
Slide to align with the left side of the paper stack.
(3) Rear Tray
Load various sizes or types of paper which you can use on the printer. Two or more sheets of the same
size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
See Loading Paper in the Rear Tray and Media Types You Can Use.
(4) Paper Support
Open to load paper in the Rear Tray.
(5) Feed Slot Cover
Prevents anything from falling into the Feed Slot.
Open it to slide the Paper Guide, and close it before printing.
(6) Inner Cover
Close it when printing on paper.
(7) Direct Print Port
Connect a PictBridge compliant device such as a digital camera to print directly.
See Printing Photos from a PictBridge Compliant Device.
Warning
Do not connect any equipment other than PictBridge compliant devices to the Direct Print
Port of the printer. This may cause fire, electric shock, or damage to the printer.
Important
Do not touch the metal casing.
Page 7 of 541 pagesMain Components

(8) Front Tray
Printed paper ejects here. Open it before printing.
Load paper in the Front Tray to print on large size paper, such as 14" x 17" / 36 x 43 cm paper, or on thick
paper.
See Loading Paper in the Front Tray and Media Types You Can Use.
(9) Front Tray Extension
Pull out to support paper. Pull it out before printing.
(10) Power button
Press to turn the power on or off.
Important
Disconnecting the power plug
When disconnecting the power plug after turning off the power, be sure to confirm that
the Power lamp is not lit. If the power plug is disconnected from the wall outlet while the
Power lamp is lit or flashing, the printer may become unable to print properly since the
Print Head is not protected.
Note
When the power is turned on, the printer may start mixing the ink to maintain ink quality (for
about 10 seconds to 3 minutes).
See Maintaining Ink Quality.
Auto power off feature
You can set the printer to turn off automatically when no print data is sent for a certain
interval.
Specify this setting in the Maintenance sheet of the printer driver setup window
(Windows) or in the Canon IJ Printer Utility (Macintosh).
For details on the settings, refer to the on-screen manual:
A
dvanced Guide.
(11) Power lamp
Lights blue after flashing when the power is turned on.
(12) RESUME/CANCEL button
Press to cancel a print job in progress. You can press this button after resolving a printer error to dismiss
an error message and resume printing.
(13) Alarm lamp
Lights or flashes orange when an error, such as paper-out or ink-out, occurs.
Note
Power and Alarm lamps
You can check the status of the printer by the Power and Alarm lamps.
- Power lamp is off: The power is off.
Page 8 of 541 pagesMain Components

- Power lamp lights blue: The printer is ready to print.
- Power lamp flashes blue: The printer is getting ready to print, or printing is in progress.
- Alarm lamp flashes orange: An error has occurred and the printer is not ready to
print.For details, refer to "Troubleshooting" in the on-screen manual:
A
dvanced Guide.
- Power lamp flashes blue once and Alarm lamp flashes orange once alternately: An
error that requires contacting the service center may have occurred.For details, refer to
"Troubleshooting" in the on-screen manual:
A
dvanced Guide.
(14) Front Feed button
Press it when feeding paper from the Front Tray. You can check the printer status by the indication of the
Front Feed button when feeding paper from the Front Tray.
See Loading Paper in the Front Tray.
Note
Indication of the Front Feed button
- Front Feed button flashes quickly (two flashes at a time): The printer is ready to load
paper in the Front Tray. Load paper in the Front Tray properly.
- Front Feed button flashes slowly (one long flash at a time): The printer is ready to feed
paper from the Front Tray. Start printing.
- Front Feed button is not lit: The printer is set to feed paper from the Rear Tray.
- Front Feed button lights: The printer is set to feed paper from the Front Tray.
Rear View
(15) Front Feed Support button
Press to open the Front Feed Support.
(16) Front Feed Support
Open it when feeding paper from the Front Tray.
(17) V-shaped Support
Open to support paper when feeding paper larger than A4 size from the Front Tray.
(18) Power Cord Connector
Plug in the supplied power cord.
(19) Wheels
Used to move the printer. Lift up the front of the printer to move it back and forth.
(20) USB Port
Plug in the USB cable to connect the printer with a computer.
Important
Do not touch the metal casing.
Do not plug in or unplug the USB cable while printing.
Inside View
Page 9 of 541 pagesMain Components

(21) Ink lamp
Lights or flashes red to indicate the ink tank status.
See Checking the Ink Status.
(22) Print Head Lock Lever
Locks the Print Head into place.
Important
Do not raise this lever after installing the Print Head.
(23) Print Head Holder
Install the Print Head.
Note
For details on installing the Print Head and ink tanks, refer to the printed manual: Getting
Started.
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Page 10 of 541 pagesMain Components

Advanced Guide Troubleshooting
Contents > Printing Photos / Documents
Printing Photos / Documents
This section describes how to print documents or photos.
You can easily print photos taken with your digital camera by using Easy-PhotoPrint EX supplied with
your printer.
This section also introduces the supplied plug-in application, Easy-PhotoPrint Pro, that provides photo
editing and printing with optimal reproduction of image color and quality.
Printing Photos (Easy-PhotoPrint EX)
Using Various Functions of Easy-PhotoPrint EX
Using Various Functions of Easy-PhotoPrint Pro
Printing Documents (Windows)
Printing Documents (Macintosh)
For Mac OS X v.10.5.x
For Mac OS X v.10.4.x or Mac OS X v.10.3.9
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Page 11 of 541 pagesPrinting Photos / Documents

Advanced Guide Troubleshooting
Contents > Printing Photos / Documents > Printing Photos (Easy-PhotoPrint EX)
Printing Photos (Easy-PhotoPrint EX)
Print image data saved on your computer by using Easy-PhotoPrint EX supplied with your printer.
This section describes the procedure, using the settings to print borderless photos on 4" x 6" / 10 x 15
cm photo paper as an example.
For details on Easy-PhotoPrint EX, refer to the on-screen manual:
A
dvanced Guide.
Note
The screens used in this section are for printing with Windows. The operations are also the same
for printing with Macintosh.
Install Easy-PhotoPrint EX from the Setup CD-ROM when it has not been installed or has been
uninstalled To install Easy-PhotoPrint EX, select Easy-PhotoPrint EX in Custom Install.
1. Prepare for printing.
(1) Make sure that the printer is turned on.
See Front View.
(2) Load paper.
See Loading Paper in the Rear Tray.
Here we load 4" x 6" / 10 x 15 cm photo paper in the Rear Tray.
(3) Gently press the upper center of the Front Tray to open it.
(4) Pull out the Front Tray Extension.
Note
To load paper in the Front Tray, see Loading Paper in the Front Tray.
2. Start Easy-PhotoPrint EX, and select Photo Print.
(1) Start Easy-PhotoPrint EX.
Double-click (Easy-PhotoPrint EX) on the desktop.
Click Here: Easy-PhotoPrint EX
Page 12 of 541 pagesPrinting Photos (Easy-PhotoPrint EX)

Select the Go menu, Applications, Canon Utilities, Easy-PhotoPrint EX, then double-click Easy-
PhotoPrint EX.
Note
To start Easy-PhotoPrint EX from Solution Menu, double-click (Solution Menu) on the
desktop and click (Print photos or albums, etc.).
See To Start Solution Menu.
To start Easy-PhotoPrint EX from the Start menu, select All Programs (Programs in
Windows 2000), Canon Utilities, Easy-PhotoPrint EX, then Easy-PhotoPrint EX.
To start Easy-PhotoPrint EX from Solution Menu, click (Solution Menu) in the Dock and
click (Print photos or albums, etc.).
See To Start Solution Menu.
(2) Click Photo Print.
Note
You can select Album, Calendar, Stickers, etc., besides Photo Print.
See Using Various Functions of Easy-PhotoPrint EX .
3. Select a photo to print.
(1) Select the folder in which images are saved.
(2) Click the image to print.
The number of copies appears as "1", and the image you selected appears in the selected image area (A)
You can select two or more images at the same time.
Note
To print two or more copies, click (Up arrow) to change the number of copies.
To cancel the selection, click the image to cancel in the selected image area and click
(Delete Imported Image) You can also use (Down arrow) to change the number of
copies to zero.
You can also correct or enhance the selected image.
See Using Various Functions of Easy-PhotoPrint EX .
(3) Click Select Paper.
Page 13 of 541 pagesPrinting Photos (Easy-PhotoPrint EX)

4. Select the loaded paper.
(1) Make sure that your printer's name is selected in Printer.
(2) Select Rear Tray in Paper Source.
Note
To feed paper from the Front Tray, select Front Tray in Paper Source.
(3) Select the size and type of the loaded paper in Paper Size and Media Type.
Here we select 4"x6" 10x15cm in Paper Size and the type of the loaded photo paper in Media Type.
Note
If you select the wrong media type, the printer may not print with the proper print quality.
(4) Click Layout/Print.
Note
To print photos in grayscale, select Grayscale Photo.
5. Select a layout and start printing.
(1) Select the layout of the photo.
Here we select Borderless [full].
The preview appears in the selected layout for confirmation of the required print result.
Note
You can change the direction of photo or crop a part of photo (trimming) to print.
For details on the operation, refer to the on-screen manual:
A
dvanced Guide.
(2) Click Print.
Page 14 of 541 pagesPrinting Photos (Easy-PhotoPrint EX)

Note
To cancel a print job in progress, press the RESUME/CANCEL button on the printer or click
Cancel Printing on the printer status monitor.
To display the printer status monitor, click Canon XXX (where "XXX" is your printer's
name) on the taskbar.
Click the printer icon in the Dock to display the list of print jobs in progress.
To cancel a print job in progress, select the desired job in the Name list and click Delete.
To temporarily stop a job in progress, click Hold To temporarily stop all the jobs in the list,
click Pause Printer (or Stop Jobs).
Note
To print photos in grayscale, we recommend selecting Bordered [Margin 45] When you select
the paper smaller than 8" x 10" / 20 x 25 cm in Paper Size, Bordered [Margin 45] is not
available.
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Page 15 of 541 pagesPrinting Photos (Easy-PhotoPrint EX)

Advanced Guide Troubleshooting
Contents > Printing Photos / Documents > Printing Photos (Easy-PhotoPrint EX) > Using Various Functions of Easy-
PhotoPrint EX
Using Various Functions of Easy-PhotoPrint EX
This section describes a few of the useful functions of Easy-PhotoPrint EX.
For details, refer to the on-screen manual:
A
dvanced Guide.
Creating Your Own Prints
You can create an album or calendar using your photos.
Album Calendar
Stickers Layout Print
Correcting Images
You can use Red-Eye Correction, Face Sharpener, Digital Face Smoothing, Brightness, Contrast,
etc. to adjust, correct, or enhance images automatically or manually.
Brightness
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Page 16 of 541 pagesUsing Various Functions of Easy-PhotoPrint EX

Advanced Guide Troubleshooting
Contents > Printing Photos / Documents > Printing Photos (Easy-PhotoPrint EX) > Using Various Functions of Easy-
PhotoPrint Pro
Using Various Functions of Easy-PhotoPrint Pro
Easy-PhotoPrint Pro is a plug-in application started from Adobe Photoshop or Digital Photo Professional
for Canon brand Single Lens Reflex camera.
Easy-PhotoPrint Pro allows easy performance of various photo prints, such as borderless print, index
print, grayscale print, or print using Adobe RGB.
For details, refer to the on-screen manual:
A
dvanced Guide.
Note
Easy-PhotoPrint Pro is only compatible with Adobe Photoshop CS/Photoshop CS2/Photoshop CS3/
Photoshop Elements 6, or Digital Photo Professional Ver.2.1 or later.
For updated compatibility, visit our website.
Color management function compatible with Adobe RGB
Adobe RGB sRGB
Print in various layouts
Bordered [full] print Index print
Color correction while viewing a sample pattern
Page 17 of 541 pagesUsing Various Functions of Easy-PhotoPrint Pro

Produce retro flavor by grayscale photos
Cool Tone Black/White (Default) Warm Tone
Note
Ambient light correction function
When you use Easy-PhotoPrint Pro in Windows Vista, you can print using the ambient light
correction function.
A
mbient light correction is a function that reduces the differences in the way images appear
depending on the place where they are viewed, displayed or exhibited. You can print in color tones
suitable for each lighting condition.
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Page 18 of 541 pagesUsing Various Functions of Easy-PhotoPrint Pro

Advanced Guide Troubleshooting
Contents > Printing Photos / Documents > Printing Documents (Windows)
Printing Documents (Windows)
This section describes the procedure, using the settings to print a document of A4 size on plain paper as
an example.
For details, refer to the on-screen manual:
A
dvanced Guide.
Note
Operations may vary depending on your software application. For details on the operation, refer to
the instruction manual of your application.
The screens used in this section are for printing with Windows Vista operating system Ultimate
Edition (hereafter referred to as "Windows Vista").
When printing in grayscale, depending on an image, the printing troubles may occur on the top and/
or bottom edges of the paper such as uneven coloration or white streaks. In this case, we
recommend printing on paper with top and bottom margins of 1.77 inches / 45 mm or more
according to the direction of printing, using Easy-PhotoPrint Pro provided on the Setup CD-ROM or
your page layout software application.
When using a page layout software application or the like, prepare paper whose longer side is at
least 3.54 inches / 90 mm longer than the length of the image, then print it with top and bottom
margins of 1.77 inches / 45 mm or more according to the direction of printing.
For details on grayscale printing, refer to the on-screen manual: Digital Photo Printing Guide .
1. Make sure that the printer is turned on.
See Front View.
2. Load paper.
See Loading Paper in the Rear Tray.
Here we load A4 plain paper in the Rear Tray.
Note
To load paper in the Front Tray, see Loading Paper in the Front Tray.
3. Open the Front Tray gently, and pull out the Front Tray Extension.
Gently press the upper center of the Front Tray to open it.
4. Create (or open) a document to print using an appropriate software application.
5. Open the printer driver setup window.
(1) Select Print on the File menu or the command bar in your software application.
The Print dialog box will appear.
(2) Make sure that your printer's name is selected.
Note
If another printer's name is selected, click and select your printer's name.
(3) Click Preferences (or Properties).
Page 19 of 541 pagesPrinting Documents (Windows)

6. Specify the required print settings.
(1) Select Business Document in Commonly Used Settings.
Note
When the print object such as Business Document or Photo Printing is selected in
Commonly Used Settings, the items in Additional Features will be selected automatically.
The settings suitable for the print object such as media type or print quality will also
appear.
When you specify two or more copies in Copies, the Collate check box will be selected.
(2) Make sure of the displayed settings.
Here we make sure that Plain Paper in Media Type, Standard in Print Quality, A4 in Printer Paper Size, and
Rear Tray in Paper Source are selected.
Note
The settings can be changed.
However, after changing Printer Paper Size, confirm that the setting for Page Size in the
Page Setup sheet matches the setting set in the software application.
For details, refer to the on-screen manual:
A
dvanced Guide.
To feed paper from the Front Tray, select Front Tray in Paper Source.
(3) Click OK.
Note
For details on the printer driver functions, click Help or Instructions to view the online help or
the on-screen manual:
A
dvanced Guide. The Instructions button appears on the Quick Setup,
Main, and Maintenance sheets if the on-screen manual is installed on your computer.
You can name the changed settings and add to Commonly Used Settings.
For details, refer to the on-screen manual:
A
dvanced Guide.
To display the current settings next time when you open the printer driver setup window,
select the Always Print with Current Settings check box. Some software applications may not
have this function.
To display the preview to confirm the print result, select the Preview before printing check
box. Some software applications may not have a preview function.
You can specify detailed print settings on the Main sheet or Page Setup sheet.
For details, refer to the on-screen manual:
A
dvanced Guide.
Page 20 of 541 pagesPrinting Documents (Windows)