CareCo TANDEM DUO 2.0 User manual

USER MANUAL PRODUCT CODE: WA02020006
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ROLLATOR | WHEELCHAIR

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CareCo (UK) Limited, 1 Turing Court, Tel: [phone]
Great Notley, Braintree, CM77 7AT www.CareCo.co.uk
Thank you for choosing CareCo.
This manual can be viewed in PDF format at the
following URL: www.careco.co.uk
INTRODUCING YOUR NEW TANDEM DUO 2.0
The Tandem Duo 2.0 is the ideal partner for users on the go and users who want to stay active.
Its clever wheelchair and rollator / wheelchair combination design means you’re ready for any
occasion, whether that’s walking independently or being accompanied by an attendant.
Due to CareCo’s commitment to continuous product improvement, product information and
designs are subject to change without notice. No claims can be made based on the data or
illustrations in this user manual.

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BEFORE USE
Before you begin using your product, please ensure you, and any persons that may assist you
in its use, take the time to read, understand and follow the instructions given within this manual
carefully.
We recommend that you keep this user manual in a safe place for future reference.
Please note: We are continuously improving the quality and reliability of our products and
therefore reserve the right to amend this user manual without notice.
If you have any questions about use, maintenance, or safety, please contact CareCo.
KEY DEFINITIONS
This user manual contains warnings and suggestions marked with the following symbols:
WARNING! Highlights a potentially hazardous condition/situation for the user and/or
product.
SUGGESTION General suggestions and advice for operating the product.
Need help with assembly?
We’ve put together a step-by-step assembly guide to help
you get your product set up safely and correctly. Just scan
the QR code with your phone camera to play the video.

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GETTING STARTED 6
CARTON CONTENTS
PRODUCT COMPONENTS
SETTING UP YOUR TANDEM DUO 2.0
HOW TO USE YOUR TANDEM DUO 2.0 9
WHEELCHAIR USER INSTRUCTIONS
ROLLATOR USER INSTRUCTIONS
FOLDING & UNFOLDING
APPLYING THE BRAKES
ATTACHING & REMOVING THE LEGRESTS
BACKREST STRAP
COMFORT ADJUSTMENTS 14
HANDLE HEIGHT ADJUSTMENT
LEGREST HEIGHT ADJUSTMENT
ACCESSORIES 15
BAG
DISASSEMBLY, TRANSPORTATION AND STORAGE 16
DISASSEMBLY INSTRUCTIONS
TRANSPORTATION
STORAGE
LOOKING AFTER YOUR TANDEM DUO 2.0 18
CLEANING
MAINTENANCE
MAINTENANCE SCHEDULE
REPAIRS
OTHER ADJUSTMENTS
CONTENTS

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WARNINGS & TECHNICAL INFORMATION 20
SPECIFICATIONS
PRODUCT REISSUING
RECYCLING & DISPOSAL
INTENDED USE
PRODUCT IDENTIFICATION
GENERAL WARNINGS
EXPECTED LIFETIME 24
WARRANTY 25
NOTES 26

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PRODUCT COMPONENTS
1. Handle
2. Backrest Strap
3. Seat
4. Bag
5. Legrest
6. Front Wheel
7. Rear Wheel
GETTING STARTED
CARTON CONTENTS
ITEM NUMBER DESCRIPTION QUANTITY
1 Tandem Duo Frame 1
2 Front Wheel Assembly 2
3 LHS Brake/Wheel Assembly 1
4 RHS Brake/Wheel Assembly 1
5 LHS Legrest 1
6 RHS Legrest 1
7 Storage Bag 1
Contact CareCo immediately if any of the listed contents are missing.
We strongly recommend that you keep the box and internal packaging for
the duration of your warranty period.
1
2
3
5
6
7
4

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SETTING UP YOUR TANDEM DUO 2.0
2. Insert the handle into the top of the
frame. Repeat on the other side.
1. Remove all outer packaging before
placing components on a level surface.
3. Insert the rear wheel into the rear of the
frame. Repeat on the other side.
4. Insert the front wheel into the front of the
frame. Repeat on the other side.

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5. Place the bag onto the bag hooks. 6. Place the legrest onto the frame at a
90-degree angle and rotate inwards to
secure. Repeat on the other side.

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HOW TO USE YOUR TANDEM DUO 2.0
The Tandem Duo 2.0 is a unique combination product, capable of being used as a
wheelchair and a rollator / wheelchair.
WHEELCHAIR USER INSTRUCTIONS
TRANSFER TO
Position your body as close to the product as possible.
Support your body using the handles, before lowering into the seat.
TRANSFER FROM
Support your body using the handles and place your feet on the ground.
Push upwards to lift out of the seat.
A B
ASCENDING
Tilt your upper body forward (A) when
travelling up gradients for increased stability.
DESCENDING
Tilt your upper body back when travelling down
gradients for increased stability.
The maximum safe slope of incline is 6°.
ASCENDING & DESCENDING STAIRS
Ascending and descending stairs should only be completed with the help of an attendant.

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ROLLATOR USER INSTRUCTIONS
WALKING POSITION
Walk with the rollator close to your body, face forwards and ensure your back is straight.
USER CONTROL
Hold the handles with a comfortable grip and allow your arms to sit naturally by your side.
NEGOTIATING THRESHOLDS & FIXED OBSTACLES
Use the rear stepper to tilt the front of the rollator upwards when travelling through
doorways and over curbs.
SITTING & RESTING
Use the seat to rest when needed, ensuring the brakes have been applied and the rollator is
on a at, even surface.
WARNING! Only use the product as a transportation device when being pushed by an
attendant.
LIFTING & CARRYING
Grasp the handles or areas of the frame that are clear from pinch points,
then lift with your legs.
Hold the rollator / wheelchair at a comfortable and manageable height when moving
from one location to another.
THRESHOLDS & FIXED OBSTACLES
Approach thresholds vertically to avoid
misbalance.
Correct Approach Incorrect Approach

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FOLDING & UNFOLDING
UNFOLDING
Position the Tandem Duo upright on its
wheels.
Press downwards on the seat tubes to open.
An audible “click” will conrm the product is
secure.
FOLDING
Position the Tandem Duo upright on its
wheels.
Pull upwards on the seat handle to close.
Push the handles together.
WARNING! Keep hands and body away from cross frame pivot to avoid possible pinch
points.

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APPLYING THE BRAKES
Stopping
Gradually squeeze both brake levers to stop the
rollator / wheelchair. Release the brake levers to
start moving again.
Turning
Squeeze the left and right brake levers individually
to rotate the rollator / wheelchair.
Release the brake lever to stop rotating.
Locking
Push both brake levers downwards to apply the
brake lock. An audible “click” will conrm the brakes
are secure.
Unlocking
Pull both brake levers upwards to unlock the brakes.
WARNING! Ensure the product is stationary when locking the brakes.
SUGGESTION Regularly test the brakes to ensure they function correctly.

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ATTACHING & REMOVING THE LEGRESTS
BACKREST STRAP
The Tandem Duo 2.0 backrest strap can be used when the product functions as a rollator
or a wheelchair.
• Push the backrest strap forwards when using the product as a rollator.
• Pull the backrest strap backwards when using the product as a wheelchair.
ATTACHING
Place the legrest onto the frame at a
90-degree angle and rotate inwards to
secure.
REMOVING
Pull the legrest lever and rotate outwards
Lift the legrest upwards to remove it from
the frame.

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COMFORT ADJUSTMENTS
HANDLE HEIGHT ADJUSTMENT
To set the correct handle height, stand
upright behind the rollator / wheelchair with
arms by side.
Adjust the height of the handgrips so they are
level with the users’ wrists.
Press and hold the spring button while pulling
the handle upwards. When the handle is at the
desired height, release the button. An audible
“click” will conrm the handle is secure.
WARNING! Ensure both handles are level and secure before use.
LEGREST HEIGHT ADJUSTMENT
The legrest height can be adjusted to one of three available settings.
Remove the thumbscrew by turning it
anticlockwise
Press and hold the spring button whilst
pulling the legrest.
Lift or lower to the desired height.
Release the spring button.
Reinsert the thumbscrew.

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ACCESSORIES
BAG
ATTACHING
Place the bag onto the bag hooks.
REMOVING
Lift the bag away from the hooks.
WARNING! Do not exceed the
maximum carry weight of 5KG.

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3. Press & hold the spring button while
pulling the front wheel assembly to
remove it from the frame.
4. Press & hold the spring button while
pulling the rear wheel assembly to remove
it from the frame.
1. Pull the legrest lever and rotate the legrest
outwards.
Lift the legrest upwards to remove it from
the frame.
2. Lift the bag away from the hooks.
DISASSEMBLY, TRANSPORTATION AND STORAGE
DISASSEMBLY INSTRUCTIONS

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5. Press & hold the spring button while
pulling upwards to remove the handle
assembly from the frame.
TRANSPORTATION
Ensure the brakes have been applied and any accessories have been secured before
transporting.
Fold the product and lift into the desired vehicle.
Position the product appropriately within the vehicle to prevent excess movement during transit.
STORAGE
Store the product in a cool and dry environment. Do not store in extreme temperatures.
WARNING! Storing the product in extreme temperatures can cause premature
rusting & damage.

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MAINTENANCE SCHEDULE
Carry out regular inspections to keep the walker in optimum condition.
COMPONENT INSPECTION DESCRIPTION AT ANY TIME WEEKLY MONTHLY QUARTERLY
Fasteners Ensure all fasteners are tight
and components are not loose.
Wheels & Tyres
Ensure tyres have sucient
tread and the wheels are in a
good condition.
Brakes Ensure the brakes function as
intended.
Upholstery Check for wear and tear.
Overall
Overall check for wear and
residue build-up. Cleaning if
required
LOOKING AFTER YOUR TANDEM DUO 2.0
CLEANING
To keep the product in optimal condition, it should be cleaned regularly with a damp cloth and/or
mild soap. Do not use abrasive cleaners/materials.
Dry the product after cleaning and after use in inclement weather conditions
MAINTENANCE
The Tandem Duo 2.0 is made up of components which over time will become susceptible to wear
and tear. Knowing how to properly care and maintain your product will not only ensure peak
performance and safe operation but will also help maintain operation for years to come.

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OTHER ADJUSTMENTS
BRAKE CABLE ADJUSTMENT
The user can adjust the brake cable using
simple household tools.
Loosen the lock nut (A) by rotating it
anticlockwise.
Adjust the brake cable tension by rotating the
brake adjuster (B).
Tighten the lock nut (A) by rotating it clockwise.
Diculty Level
LOW Moderate High
Tools Required
8mm Spanner x1
10mm Spanner x1

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WARNINGS & TECHNICAL INFORMATION
SPECIFICATIONS
OVERALL LENGTH (MM) 620MM
OVERALL WIDTH (MM) 660MM
MAXIMUM/MINIMUM HANDLE HEIGHT (MM) 830-960MM
FOLDED LENGTH (MM) 620MM
FOLDED WIDTH (MM) 270MM
FOLDED HEIGHT (MM) 830MM
FRONT WHEEL DIAMETER (IN) 8”
REAR WHEEL DIAMETER (IN) 8”
CARRY WEIGHT (KG) 8.7KG
TOTAL WEIGHT (KG) 9.7KG
WEIGHT CAPACITY (KG) 136KG
SEAT DEPTH (MM) (IF APPLICABLE) 312MM
SEAT WIDTH (MM) (IF APPLICABLE) 455MM