Carestream Kodak DirectView CR 500 SYSTEM Setup guide

Restricted
© CARESTREAM HEALTH, INC.
{Diagnostics}{Production}{Carestream Health Inc.}{Restricted} Publication No. DG4366-1
09OCT07
Supersedes DG4366-1
22NOV04
DIAGNOSTICS
for the
Kodak DirectView CR 500 SYSTEM
Service Code: 4366
Important
Qualified service personnel must repair this equipment.
H195_0016BC

DIAGNOSTICS
09OCT07
DG4366-1
Page
2 of 211
PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the subject
matter gained by Carestream Health, Inc. prior to publication.
No patent license is granted by this information.
Carestream Health, Inc. reserves the right to change this information without notice, and makes no
warranty, express or implied, with respect to this information. Carestream Health shall not be liable
for any loss or damage, including consequential or special damages, resulting from any use of this
information, even if loss or damage is caused by Carestream Health’s negligence or other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Description Page
Table of Contents
Using the Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
“System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functions of the “System Service Diagnostic” Screen . . . . . . . . . . . . . . . . . . . 20
Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Individual Component Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Component Control: Step . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Light Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Slow Scan Current and Velocity Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Laser Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
GALVO Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
GALVO PLOT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
AUTOLOOPER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
System Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Diagnostic Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Checking the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Checking the Error Frequency Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking the Actuation Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Storing the Error Logs on a Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Clearing the Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Displaying the Software Versions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Downloading Software to the BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
CASSETTE LOAD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

DIAGNOSTICS
09OCT07
DG4366-1
Page
3 of 211
940 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
941 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
942 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
950 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
951 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
952 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
953 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
954 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
955 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
956 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
957 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
958 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
959 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
960 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
961 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
962 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
963 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
994 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
995 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
996 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
997 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
998 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
999 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
1000 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
1001 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
10021 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 76
10022 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 77
10024 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 77
10030 - READER did not read the CASSETTE BAR CODE . . . . . . . . . . . . 78
10031 - Cannot home cassette guides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
10032 - Cannot activate cassette load switch. . . . . . . . . . . . . . . . . . . . . . . 79
10033 - Cannot clamp the cassette correctly . . . . . . . . . . . . . . . . . . . . . . . 79
10034 - Unable to retract cassette feed pin. . . . . . . . . . . . . . . . . . . . . . . . . 79
10035 - Cannot home the feed motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
10036 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
10037 - Retrying clamp cassette with guides . . . . . . . . . . . . . . . . . . . . . . . 80
10038 - Retrying extract screen from cassette . . . . . . . . . . . . . . . . . . . . . . 80
10039 - BAR CODE read failure occurred . . . . . . . . . . . . . . . . . . . . . . . . . . 81
10040 - MSC BOARD A1: Software malfunction - RTXC timer
allocation failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
10999 - MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . 82
CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

DIAGNOSTICS
09OCT07
DG4366-1
Page
4 of 211
Screen Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
SLOW SCAN AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
12009 - Caution! SLOW SCAN MOTOR drawing too much power . . . . . . 83
12012 - SLOW SCAN AY: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
12013 - SLOW SCAN AY: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
12014 - MSC BOARD A1: Software Error for SLOW SCAN . . . . . . . . . . . . 83
12100 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 84
12101 - SLOW SCAN frequency locked range error while scanning . . . . 84
12102 - SLOW SCAN stopped, position error while scanning . . . . . . . . . 85
12103 - SLOW SCAN stopped, frequency lock motion stalled error
while scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
12107 - SLOW SCAN: +24 V DC malfunction during scan. . . . . . . . . . . . . 86
12108 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 86
12109 - SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . 87
12110 - SLOW SCAN did not communicate with the
MOTION SYSTEM CONTROL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
12111 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
12112 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
12113 - SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned 87
12115 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 88
12116 - SLOW SCAN CONTROLLER BOARD A6 did not communicate
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
12120 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
12121 - SLOW SCAN did not move. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
12122 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 89
12123 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 89
12124 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 89
12125 - SLOW SCAN COIL BOARD A7 malfunctioned. . . . . . . . . . . . . . . . 89
12126 - Caution! SLOW SCAN MOTOR is overheated . . . . . . . . . . . . . . . . 89
12130 - SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . 90
12131 - SLOW SCAN CONTROLLER BOARD A6 did not communicate
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
12132 - SLOW SCAN CONTROLLER BOARD A6 did not communicate
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
12201 - SLOW SCAN CONTROLLER BOARD A6: Programming Error . . 90
12202 to 12260 - SLOW SCAN CONTROLLER BOARD A6: “Memory
Command” Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
12261 - Roller Pair 1 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 93
12262 - Roller Pair 2 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 95
12263 - Roller Pair 3 Cam Motor Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . 97
12264 - Screen start sensor blocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
12265 - Screen start timeout. Screen did not enter reader . . . . . . . . . . . . 99

DIAGNOSTICS
09OCT07
DG4366-1
Page
5 of 211
12266 - Screen did not fully enter the erase assembly . . . . . . . . . . . . . . . 102
12267 - Screen did not return to cassette . . . . . . . . . . . . . . . . . . . . . . . . . . 103
12301 - Slow Scan frequency locked range error while not scanning. . . 103
12302 - SLOW SCAN stopped, position error while not scanning . . . . . . 104
12303 - SLOW SCAN stopped, frequency lock motion stalled error
while not scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
12307 - SLOW SCAN: +24 V DC malfunction during SCREEN transport. 107
12896 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset . . . 107
12900 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 107
12901 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 107
12902 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 108
12903 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 108
12904 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 109
12905 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 109
12906 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 109
12907 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 109
12908 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 110
12909 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 110
12910 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 110
12911 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 110
12913 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 110
12914 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 111
12915 - SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry. . . . 111
12930 - SLOW SCAN: Unexpected Retry during Current Test . . . . . . . . . 111
12931 - SLOW SCAN: Unexpected Retry during Velocity Test . . . . . . . . . 112
12941 - SLOW SCAN: Unexpected Retry during Communication to
MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
ERASE LAMPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
13009 - All ERASE LAMPS malfunctioned. . . . . . . . . . . . . . . . . . . . . . . . . . 112
13010 - Erase time exceeds maximum allowed. . . . . . . . . . . . . . . . . . . . . . 114
13011 - Command to Erase did not occur. . . . . . . . . . . . . . . . . . . . . . . . . . 114
13012 - MSC BOARD A1: Invalid Command for ERASE LAMPS . . . . . . . 114
13013 - MSC BOARD A1: Software failure during erase . . . . . . . . . . . . . . 114
13899 - General Erase Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
POWER SUPPLY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14001 - SLOW SCAN: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . 115
14002 - STEPPER: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . . . . 115
14008 - SLOW SCAN: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14010 - Slow Scan Async Reset Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14015 - MSC initialization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14016 - MSC initialization succeeded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
14017 - MSC initialization started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

DIAGNOSTICS
09OCT07
DG4366-1
Page
6 of 211
14018 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
14019 - The MSC BOARD A1 has reported a model number that is
not consistent with the current version of embedded MCPU software 116
14020 - SCREEN eject failed. The SCREEN may or may not still be
inside of the machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
DATA PATH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
15001 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 117
15002 - MCPU BOARD A2: Fatal Error in Software . . . . . . . . . . . . . . . . . . 117
15003 - MCPU BOARD A2: Communications Error in Software . . . . . . . . 118
15005 - LASER: Reference Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
15006 - Communications Error between MCPU BD A2 and
GALVO BD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
15007 - Communications Error between MCPU BD A2 and
GALVO BD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
15008 - Start of Scan Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
15011 - LASER: Power is below the lower limit . . . . . . . . . . . . . . . . . . . . . 120
15012 - Communications Error between MCPU BOARD A2 and the PC . 120
15013 - Image Quality Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
15014 - LASER power not calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
15015 - SCREEN not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
15016 - The LASER reference voltage is too high . . . . . . . . . . . . . . . . . . . 121
15017 - SCREEN not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
15018 - There was an error reading or writing to the PCMCIA card. . . . . 122
15040 - Communications Error Between MCPU and the PC. . . . . . . . . . . 122
15800 - Image resent at NT reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
15900 - NT rejected image at end of scan. Retransmission being
attempted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
16001 - Calibration Error: Did not find START OF SCAN position. . . . . . 124
16002 - Calibration Error: Did not find Offset . . . . . . . . . . . . . . . . . . . . . . . 124
16003 - Calibration Error: Did not find Amplitude . . . . . . . . . . . . . . . . . . . 125
16005 - Calibration Error: Routine did not receive image in the
time allowed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
16006 - Calibration Error: Did not acquire image . . . . . . . . . . . . . . . . . . . . 125
16010 - Possible Light Leak. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
16011 - Imaging System Error occurred during Initialization . . . . . . . . . . 126
16012 - PMT/DAS BOARD A5: Calculation Error occurred during
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
16013 - Imaging System contains out-of-range noise . . . . . . . . . . . . . . . . 127
16014 - Imaging System did not zero or PMT did not calibrate . . . . . . . . 127
16016 - Malfunctioning PMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

DIAGNOSTICS
09OCT07
DG4366-1
Page
7 of 211
16019 - Calibration could not find offset, rotate GALVO
counterclockwise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
16020 - Calibration could not find offset, rotate GALVO clockwise. . . . . 127
16021 - Malfunctioning PMT1: Gain out of range . . . . . . . . . . . . . . . . . . . . 128
16022 - Malfunctioning PMT2: Gain out of range . . . . . . . . . . . . . . . . . . . . 128
16026 - The laser diode is not calibrated. . . . . . . . . . . . . . . . . . . . . . . . . . . 129
16027 - The laser diode calibration data is out of range. . . . . . . . . . . . . . 129
16028 - The galvo is out of range. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
“Self Test” for the MASTER CENTRAL PROCESSING UNIT . . . . . . . . . . . . . . . 130
19001 - Check GALVO COMMUNICATIONS CABLE . . . . . . . . . . . . . . . . . . 130
19002 - Check PMT BOARD CABLE and power . . . . . . . . . . . . . . . . . . . . . 130
19003 - Check the power to the GALVO BOARD . . . . . . . . . . . . . . . . . . . . 130
19004 - GALVO AGC reference is too high. Suggest check if GALVO
connected and/or adjust AGC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
19005 - Check the GALVO reference (too low) . . . . . . . . . . . . . . . . . . . . . . 131
19006 - Memory self test failed. Replace the MCPU BOARD . . . . . . . . . . 131
19009 - The LASER diode off power is too high. . . . . . . . . . . . . . . . . . . . . 131
19010 - The LASER diode on power is too low . . . . . . . . . . . . . . . . . . . . . 131
19011 - PMT BOARD ramp test failed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
19012 - Galvo sweep error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
MECHANISM SYSTEM CONTROL BOARD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
22000 - MSC BOARD A1: Fatal Software Error . . . . . . . . . . . . . . . . . . . . . . 132
22001 - MSC BOARD A1: Memory did not erase during Download . . . . . 132
22002 - MSC BOARD A1: Error during download of MSC Software. . . . . 133
22003 - MSC BOARD A1: Checksum of Main Application failed . . . . . . . 133
22004 - MSC BOARD A1: RAM Test failed. . . . . . . . . . . . . . . . . . . . . . . . . . 133
22005 - MSC BOARD A1: Error during download of MSC Software. . . . . 134
22006 - MSC BOARD A1: Error during download of MSC Software. . . . . 134
22007 - MSC BOARD A1: Error during download of MSC Software. . . . . 134
22008 - MSC BOARD A1: Error during download of MSC Software. . . . . 134
22009 - MSC BOARD A1: Error during download of MSC Software. . . . . 135
22010 - MSC BOARD A1: Error during download of MSC Software. . . . . 136
22011 - MSC BOARD A1: Error during download of MSC Software. . . . . 136
MECHANISM SYSTEM CONTROL BOARD RTXC . . . . . . . . . . . . . . . . . . . . . . . . 137
29001 - 29008 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 137
MECHANISM SYSTEM CONTROL BOARD SYSTEM. . . . . . . . . . . . . . . . . . . . . . 138
30002 - 30033 - MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . 138
30041 - Cassette task did not respond to a command . . . . . . . . . . . . . . . 138
30042 - Did not receive a Load SCREEN command. . . . . . . . . . . . . . . . . . 138
30043 - MSC is in Fatal Error state. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
30044 - General MSC Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
30045 - Interlock switch is open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

DIAGNOSTICS
09OCT07
DG4366-1
Page
8 of 211
30046 - 24 V supply error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
30047 - Interlock switch closed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
30048 - Transient 24 V loss . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Communications for the MECHANISM SYSTEM CONTROL BOARD . . . . . . . . 139
32001 - Communications malfunctioned between MCPU and
SSC BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
32002 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 140
32003 - MSC BOARD A1: Internal Communications Error. . . . . . . . . . . . . 140
32004 - Communications Error between MCPU and SSC BOARDS. . . . . 140
32005 - Communications Error between MCPU and SSC BOARDS. . . . . 141
32006 - Synchronization lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
SHUTDOWN MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
47001 - Communications to MCPU BD failed during Shut Down . . . . . . . 141
47002 - Internal communications failure . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
47003 - Internal communications to UPS failed . . . . . . . . . . . . . . . . . . . . . 142
47500 - 47504 - Internal communications to UPS failed . . . . . . . . . . . . . . 142
47510 - 47511 - Internal communications failure to UPS1. . . . . . . . . . . . . 142
47520 - 47522 - Internal communications failure to UPS1. . . . . . . . . . . . . 142
47550 - The BATTERY in UPS1 is too low. System will be shutdown
in 1 minute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
47551 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
47900 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
47950 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
47951 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
47952 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
47960 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
47961 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
47962 - Display only, no Log Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
DISK MANAGER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
49000 - HARD DISK is full. DISK MANAGER not able to
remove images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
49001 - Image Files have been deleted . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Service Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
54001 - Entered Service Diagnostic mode. . . . . . . . . . . . . . . . . . . . . . . . . . 145
54002 - Exited Service Diagnostic mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
54003 - Unable to enter Service Diagnostic mode . . . . . . . . . . . . . . . . . . . 145
54004 - Unable to exit Service Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . 146
54010 - MCPU application software download complete. . . . . . . . . . . . . . 146
54011 - MSC application software download complete . . . . . . . . . . . . . . . 146
54012 - Slowscan boot and app software download complete. . . . . . . . . 146
54013 - Slowscan application software download complete. . . . . . . . . . . 146
54014 - Slowscan parameters download complete. . . . . . . . . . . . . . . . . . . 147

DIAGNOSTICS
09OCT07
DG4366-1
Page
9 of 211
54020 - Failed FTP software transfer from PC to MCPU . . . . . . . . . . . . . . 147
54021 - Failed MSC application software download. . . . . . . . . . . . . . . . . . 147
54022 - Failed SLOWSCAN boot and application software download. . . 148
54023 - Failed SLOWSCAN application software download . . . . . . . . . . . 148
54024 - Failed SLOWSCAN parameters download . . . . . . . . . . . . . . . . . . . 149
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55100 - Error on the Options Diskette or this is not a valid Options
Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55101 - Could not open files on the Options Diskette. Try another
Options Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55102 - Pentium III identification not enabled on this Pentium III
class machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55103 - Could not open files on the Options Diskette . . . . . . . . . . . . . . . . 150
55104 - Error updating the options on the CR 500 SYSTEM. . . . . . . . . . . 150
55105 - Could not allocate essential memory . . . . . . . . . . . . . . . . . . . . . . . 150
55106 - The Options on this diskette are already enabled on this
system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
55107 - This Options Diskette has been used on another device . . . . . . 150
55109 - Error occurred while trying to update the Options on the
UNIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
CD/DVD SYSTEM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
59001 - Warning: Disk Space getting low on DVD/CD-RW . . . . . . . . . . . . 151
59002 - SYSTEM - Unable to load Settings . . . . . . . . . . . . . . . . . . . . . . . . . 151
59003 - SYSTEM - Start FAILURE, Invalid command line . . . . . . . . . . . . . 151
59004 - DICOM - Unable to create Directory . . . . . . . . . . . . . . . . . . . . . . . . 151
59005 - DICOM - Incoming Store Request Rejected, Low Resource -
Import Disk Space. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
59006 - DICOM - Storing Incoming Image FAILED - Missing Image
Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
59007 - DICOM - Unable to generate unique file name . . . . . . . . . . . . . . . 152
59008 - DICOM - Unable to save DicomDir File. . . . . . . . . . . . . . . . . . . . . . 152
59009 - DICOM - Unable to get Peer Name . . . . . . . . . . . . . . . . . . . . . . . . . 152
59010 - DICOM - Unable to delete File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
59011 - Create process failed - error = error number . . . . . . . . . . . . . . . . 153
59012 - DICOM - Copying Image to bad directory . . . . . . . . . . . . . . . . . . . 153
59013 - DICOM - Copying Image to bad directory . . . . . . . . . . . . . . . . . . . 154
59014 - DICOM - Negotiating Association FAILED - Unknown Calling
AE Title “%s” at “%s” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
59015 - DICOM - Negotiating Association FAILED - Provider Congestion 154
59016 - DICOM - Negotiation Association FAILED. Missing
implementation UID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

DIAGNOSTICS
09OCT07
DG4366-1
Page
10 of 211
59017 - DICOM - Negotiating Association FAILED - Missing
Application Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59018 - DICOM - Negotiating Association FAILED - Invalid Protocol
Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59019 - DICOM - Negotiating Association FAILED - Invalid Called
AE Title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59020 - DICOM - Negotiating Association FAILED - No Presentation
Items Given or DICOM - Negotiating Association FAILED -
No Presentation Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59021 - DICOM - Unable to Decode File . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
59022 - DICOM - Incoming Retrieve Request FAILED -
Send Association FAILED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
59023 - DVD-RW drive is not ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
59024 - Error creating DICOM_DIR file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
59801 - Error during Create Process or waiting for the DLA
command to complete. Advise rebooting the system . . . . . . . . . . . . . . 156
59802 - S/W programmer error - invalid argument supplied to a
dvdcntrl method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59803 - Format of media failed. Either the media is the wrong type
or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59804 - Status of media failed. Either the media is the wrong type
or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59805 - No media was detected. Either the media was not inserted,
or is the wrong type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
59806 - DLA command timed out. Either the media is the wrong type
or is unusable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
59807 - DVD/CD writer is still busy. Either the media is corrupted
or a h/w problems exists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Security Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
60000 - Component verification failed for one or more files.
Would you like to startup in unsafe mode? . . . . . . . . . . . . . . . . . . . . . . 158
61001 - The Security Log database is approaching the high watermark.
When the high watermark is exceeded old entries will be deleted.. . . 159
61002 - The Security Log database has exceed the high watermark.
Old entries will be deleted to reach the low watermark. . . . . . . . . . . . . 159
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Initialization Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
“Power-On Self-Test” (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Software Loading Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Loading of CASSETTE Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Application Software Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Dark CRT or FLAT PANEL DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

DIAGNOSTICS
09OCT07
DG4366-1
Page
11 of 211
Image Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Malfunctions of SCREENS and CASSETTES. . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Checkout Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
BOARDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
MECHANISM SYSTEM CONTROL BOARD A1. . . . . . . . . . . . . . . . . . . . . . . 165
MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 166
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
SLOW SCAN CONTROLLER BOARD A6 and COIL BOARD A7 . . . . . . . . 174
LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
POWER SUPPLY PS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
POWER SUPPLY PS2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
ISOLATION TRANSFORMER T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
UNINTERRUPTED POWER SUPPLY (UPS1) . . . . . . . . . . . . . . . . . . . . . . . . 185
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Test Points and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
MECHANISM SYSTEM CONTROL BOARD A1. . . . . . . . . . . . . . . . . . . . . . . 194
MASTER CENTRAL PROCESSING UNIT BOARD A2 . . . . . . . . . . . . . . . . . 197
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
PMT/DAS BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
LASER DRIVER BOARD A17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
SLOW SCAN CONTROLLER BOARD A6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
LASER DRIVER PRE-REGULATOR BOARD A18. . . . . . . . . . . . . . . . . . . . . 210

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
12 of 211 Section 1: Using the Diagnostics
“System Service Diagnostic” Screen
1At the “Login” screen, type the correct information for:
•“User Name”
•“Password”

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
13 of 211 Important
For systems with Software Version ≥4.1, you must have a “Session ID” for access to
“Service Functions” and “Diagnostics”. See SERVICE BULLETIN 843.
2If necessary, at the “Service Logon” screen, type your “Session ID”.
3At the main menu, click:
•[Service Functions]
•[Diagnostics]

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
14 of 211
4Does the “LOADING SERVICE DIAGNOSTICS” screen display?
5Check that the TX and RX LEDs are blinking on the MASTER CENTRAL PROCESSING
UNIT BOARD A2 and on the NETWORK CARD in the computer.
Yes No
Advance to Functions of the “System
Service Diagnostic” Screen.Continue with Step 5.

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
15 of 211
6Does the “CR model 0 not recognized” screen display?
7Select [VIEW SERVICE LOGS / SOFTWARE DOWNLOAD].
Yes No
a. Check that the TX and RX LEDs are blinking on
the MASTER CENTRAL PROCESSING UNIT
BOARD A2 and on the NETWORK CARD in the
computer.
b. Advance to Step 9.
Continue with Step 7.

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
16 of 211
8Select [EXIT].
Note
Wait for the application to begin.
9At the main menu, select:
•[SERVICE UTILITIES]
•[EXIT TO DESKTOP]
10 Double-click:
•“My Computer”
•“Control Panel”
•“Network and Dial-up Connections”

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
17 of 211
11 Right-click “SCANNER”.
12 Click “Properties”.
13 Double-click “Internet Protocol (TCP/IP)”.

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
18 of 211
14 Click “Use the following IP address:”.
15 Check the values for the internal addresses:
“IP Address” 192.168.0.1
“Subnet Mask” 255.255.255.0
“Default Gateway” 192.168.0.99

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
19 of 211
16 Are the values correct?
Yes No
a. Select:
•[OK]
•[OK]
•[Close all windows]
b. Select Start>Shutdown.
c. Wait for the CR 500 SYSTEM to de-
energize.
d. Energize the CR 500 SYSTEM.
e. At the main menu screen, click:
•[Service Functions]
•[Diagnostics]
a. Enter the correct values from Step 15.
b. Select:
•[OK]
•[OK]
•[Close]
c. Select Start>Shutdown
d. Wait for the CR 500 SYSTEM to de-
energize.
e. Energize the CR 500 SYSTEM.
f. At the main menu, select:
•[Service Functions]
•[Diagnostics]

DIAGNOSTICS Using the Diagnostics
09OCT07
DG4366-1
Page
20 of 211
Functions of the “System Service Diagnostic” Screen