Casio IT-G500 Series User manual

Ver．6：Aug．2020

Information in this document is subject to change without advance notice. CASIO Computer Co., Ltd. makes
no representations or warranties with respect to the contents or use of this manual and specif ically disclaims
any express or implied warranties of merchantability or f itness for any particular purpose.
• Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and licensed to CASIO COMPUTER
CO., LTD.

CONTENTS
1. GENERAL .............................................................................................................................1
1-1. Confi guration by Model .......................................................................................................1
1-2. Options .................................................................................................................................3
2. SPECIFICATION ..................................................................................................................4
2-1. System Requirements .........................................................................................................4
2-2. Part Names and Functions ..................................................................................................7
2-3. Dimensions and Weight ......................................................................................................8
2-4. Environmental Performance ...............................................................................................9
3. TECHNICAL INFORMATION ............................................................................................10
3-1. Wiring Diagram...................................................................................................................10
3-2. System Diagram ................................................................................................................. 11
4. RESET .................................................................................................................................12
4-1. Reset Procedure ................................................................................................................12
4-2. Performing a Full Reset (Initialization) ............................................................................12
5. HARDWARE TEST / SETTING .........................................................................................13
5-1. General ................................................................................................................................13
5-2. Test Equipment ..................................................................................................................14
5-3. Test Program and Test Data ..............................................................................................15
5-4. Initial Settings ....................................................................................................................20
5-5. Test Procedures .................................................................................................................22
6. DISASSEMBLY AND REASSEMBLY ..............................................................................46
6-1. Removing the LOWER-CASE-UNIT ..................................................................................47
6-2. Separating the INNER-CASE-UNIT and UPPER-CASE-UNIT..........................................52
6-3. Disassembling the UPPER-CASE-UNIT ...........................................................................54
6-4. Disassembling the INNER-CASE-UNIT ............................................................................58
7. EXPLODED VIEW / PARTS LIST .....................................................................................71
7-1. EXPLODED VIEW ...............................................................................................................72
7-2. PARTS LIST ........................................................................................................................77
IT-G500

SAFETY PRECAUTIONS
Congratulations upon your selection of this CASIO product. Be sure to read the following Safety Precautions
before trying to use it for the fi rst time.
Your neglect or avoidance of the warning and caution statements in the subsequent pages causes the
danger of fi re, electric shock, malfunction and damage on the goods as well as personal injury.
Markings and Symbols
The following are the meanings of the markings and symbols used in these Safety Precautions.
This symbol indicates information that, if ignored or applied incorrectly, creates the
danger of death or serious personal injury.
This symbol indicates information that, if ignored or applied incorrectly, creates the
possibility of death or serious personal injury.
This symbol indicates information that, if ignored or applied incorrectly, creates the
possibility of personal injury or property damage.
• A diagonal line indicates something you should not do. The symbol shown here indicates you
should not try to take the unit apart.
• A black circle indicates something you should do. The symbol shown here indicates you should
unplug the unit from the wall outlet.
Disassembly and Modifi cation
• Never try to disassemble or modify the Handheld Terminal and its options including battery
pack and battery in any way.
Abnormal Conditions
• Should the Handheld Terminal and/or its options including battery pack and battery become
hot or start to emit smoke or a strange odor, immediately turn off the power and contact your
dealer or distributor whom you purchased the product from, or an authorized CASIO service
provider.
Dust and Moisture
• Though the Handheld Terminal is dust and waterproof resistant, its options including the
battery pack are not. Keep loose metal objects and containers fi lled with liquid away from your
Handheld Terminal and the options. Also, never handle the Handheld Terminal and the options
while your hands are wet.
Laser Light
• The laser scanner models (model dependant) with the integrated laser scanning module scan
bar codes using laser light. Never look directly into the laser light or shine the laser light into
the eyes.

Interference with the Operation of Other Equipment
(Using Wireless Data Communication)
• Keep your Handheld Terminal well away from anyone wearing a pacemaker. Radio waves
emitted by the Handheld Terminal can aff ect the operation of a pacemaker.
• Before the use in aircraft, be sure to consult with cabin crew for interference the Handheld
Terminal emits.
• Before the use in medical facility, be sure to consult with the facility management or the
manufacture of a specifi c medical equipment that the Handheld Terminal may interfere with.
• Do not use the Handheld Terminal nearby gas pump or chemical tank or any other places
fl ammable or explosive.
Foreign Objects
• Take care to ensure that metals or combustible objects are not inserted into the openings of
the Handheld Terminal or its options, and not to allow moisture to get inside of them.
Location
• Install the cradle properly on a fl at and stable surface so that it cannot fall down onto fl oor.
LCD Screen
• Never apply strong pressure to the screen or subject it to strong impact. Doing so can crack
the LCD Screen.
Low Temperature Burn
• Avoid prolonged contact with the skin while the Handheld Terminal is switched on. Some
areas on the back of the Handheld Terminal may become hot during use and could cause low-
temperature burns.
Optional Lithium-ion Battery Pack
• Never use the Handheld Terminal and its option including the battery pack and battery next
to open fl ame, near a stove, or any other area exposed to high heat, or leave them for a long
period of time in a vehicle parked in direct sunlight.
• Never use the battery pack with any device other than the Handheld Terminal.
• Never dispose of the battery pack by incinerating it or otherwise expose it to heat.
• Never transport or store the battery pack together with metal objects that may result in shorting
positive (+) and negative (–) terminals of the battery pack. Be sure to place the battery pack in
its case whenever transporting or storing it.
• Never throw the battery pack or otherwise subject it to strong impact.
• Never pierce the battery pack with nails, hit it with a hammer, or step on it.
• Use only the specifi ed battery charger to charge the battery pack.

• Never place the battery pack in a microwave oven or any other high-voltage device.
• If the amount of time period the battery pack can serve becomes considerably short even after
it has been fully charged for the specifi ed time period, stop using it.
• Should the battery pack start to leak or emit a strange odor, immediately move it away from
any fl ame nearby. Leaking battery fl uid is combustible.
• Should fl uid from the battery pack accidentally get into your eyes or on the skin, do not rub it.
Immediately rinse it off with clean tap water and then consult a physician.
• Replace only with the same type of battery pack recommended by CASIO. Dispose of used
battery packs according to the local regulation.
• Keep the battery pack out of the reach of small children.
• Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries
according to the instructions.
Power Supply/AC Adaptor
• Do not use the Handheld Terminal at a voltage other than the specifi ed voltage. Also, do not
connect the Handheld Terminal to a multi-plug power strip.
• Never modify, sharply bend, twist, or pull on the power cord.
• Never use a detergent to clean AC adaptor and its power cable, especially on the plug and the
jack.
• Do not use an AC adaptor with a bent connector.
• Do not twist or wrench the connector.
• When using the battery chargers and the cradles, be sure to use the respective AC adaptors.
• Never pull on the power cord when unplugging it. Always hold the plug when unplugging it from
the wall outlet.
• Never touch the plug while your hands are wet.
• Be sure to unplug the power cord from the wall outlet before cleaning the battery chargers and
the cradles.
• Unplug the power cord from the wall outlet whenever leaving the battery chargers and the
cradles unattended for a long period.
• The housing of the AC adaptor can become warm during normal use.
• At least once a year, unplug the AC adaptor from the wall outlet and clean any dust that builds
up between the prongs of the plug. Dust built up between the prongs can lead to the danger of
fi re.

• Check that the connector is properly oriented and then push it straight in (do not insert upside
down).
• Do not allow fl uids or foreign objects to get into the AC adaptor.
• Choose a location where the power cord is readily accessible and can be easily plugged in and
unplugged.
• When using the AC adaptor, always use a power outlet with the specifi ed power supply and
voltage, and ensure that the power plug is inserted into the socket fully and securely.
Backup of All Important Data
• Note that CASIO Computer Co., Ltd. shall not be held liable to you or any third party for any
damages or loss caused by deletion or corruption of data due to use of the Handheld Terminal,
malfunction or repair of the Handheld Terminal or its peripherals, or due to the batteries going
dead.
• The Handheld Terminal employs electronic memory to store data, which means that memory
contents can be corrupted or deleted if power is interrupted due to the batteries going dead
or incorrect battery replacement procedures. Data cannot be recovered once it is lost or
corrupted. Be sure to make backup of all important data. One way to do this is to use the
separately sold cradles to transfer data to a computer.

– 1 –
IT-G500
1. GENERAL
1-1. Confi guration by Model
Product Name OS* Scanner Camera WAN W-LAN NFC
Extended
Port
Receiver
IT-G500-C16E WEH6.5
Classic Laser 
IT-G500-GC26E WEH6.5
Professional
CMOS
imager 
IT-G500-15E WEH6.5
Classic Laser 
IT-G500-25E WEH6.5
Classic
CMOS
imager 
IT-G500-C26E WEH6.5
Classic
CMOS
imager 
IT-G500-GC16E WEH6.5
Professional Laser 
IT-G500-G15E WEH6.5
Professional Laser 
IT-G500-GC21E WEC7 CMOS
imager 
IT-G500-GC26E-TR WEH6.5
Professional
CMOS
imager 
IT-G500-GC16E-TR WEH6.5
Professional Laser 
IT-G500-G15E-TR WEH6.5
Professional Laser 
IT-G500-GC21E-ST WEC7 CMOS
imager 
IT-G500-C21E WEC7 CMOS
imager 
IT-G500-C21E-US WEC7 CMOS
imager 
IT-G500-C21E-CN WEC7 CMOS
imager 
IT-G500-10C-CN WEC7 Laser 

– 2 –
IT-G500
Product Name OS* Scanner Camera WAN W-LAN NFC
Extended
Port
Receiver
IT-G500-C16E-B WEH6.5
Classic Laser 
IT-G500-GC26E-B WEH6.5
Professional
CMOS
imager 
IT-G500-C26E-B WEH6.5
Classic
CMOS
imager 
IT-G500-GC16E-B WEH6.5
Professional Laser 
IT-G500-G15E-B WEH6.5
Professional Laser 
IT-G500-GC21E-B WEC7 CMOS
imager 
IT-G500-GC26E-TR-B WEH6.5
Professional
CMOS
imager 
IT-G500-GC16E-TR-B WEH6.5
Professional Laser 
IT-G500-G15E-TR-B WEH6.5
Professional Laser 
IT-G500-GC21E-ST-B WEC7 CMOS
imager 
IT-G500-C21E-B WEC7 CMOS
imager 
IT-G500-C21E-US-B WEC7 CMOS
imager 

– 3 –
IT-G500
1-2. Options
Product Name Description
HA-P60IO USB Cradle
HA-P62IO Ethernet Cradle
HA-P30CHG Charging Cradle
HA-D32DCHG Dual Battery Charger
HA-N81USBC USB Cable (Handheld terminal-computer connection)
DT-380USB-A USB Cable (Cradle-computer connection)
AD-S42120C-N5 AC Adaptor for Ethernet Cradle/Dual Battery Charger
AD-S15050B-N5 AC Adaptor for USB Cradle/Cradle-type Battery Charger
HA-D20BAT-A Battery Pack
HA-D21LBAT-A Large-capacity Battery Pack
HA-P22FBC Flat battery cover (for battery pack (HA-D20BAT-A))
HA-P90PS5 Screen Protect Sheet
AC-CORD-EU Power Cord for Europe
AC-CORD-TW Power Cord for Taiwan
AC-CORD-AU Power Cord for Australia
HA-P91BP5 Protector (Laser Model)
HA-P92BP5 Protector (2D Imager Model)
* The AD-S42120B-N is not sold in the EU or in EFTA member states.

– 4 –
IT-G500
2. SPECIFICATION
2-1. System Requirements
Item Specifi cations
CPU ARM® Cortex®-A9, 1.5 GHz, dual-core
Memory RAM WEC7: 1 GB
WEH6.5: 512 MB
FROM 4 GB (User area: 3 GB)
Display Size 4.3 inch, WVGA
Resolution 480 x 800 pixels, 16,700,000 colours
Backlight LED backlight
LED Indicators Indicator 1: batterie charging status
Indicator 2: communications status
Input Keyboard (backlit) 10 alphanumeric keys, 3 scanning buttons (left, centre and
right), 4 function keys, Enter key, Cursor keypad, CLR key,
Fn key, Font key, (-) and (,) key, On-/Off key
Touch-screen Industrial touch panel with resistive touch and the support
for fi nger touch and stylus
Wireless
Communication
BluetoothTM WEC7: Bluetooth® Specifi cation Ver.2.1+EDR
WEH6.5: Bluetooth® Specifi cation Ver.2.0+EDR
WLAN IEEE 802.11 a/b/g/n
WWAN HSPA / voice communication (model dependent)
GPS Standard in WWAN model
NFC ISO 14443 Type Mifare®, ISO 14443 Type B / FeliCa®,
ISO15693
Interfaces SIM Slot Standard in WWAN model
Micro SD Slot Compatible with SDHC cards
Micro USB Port Version 2.0 (host / client), Micro USB AB connector
Cradle Port (USB) Version 2.0 (host / client)
Digital Camera Photo / video - resolution 5.0 Mpx - lens (f = 3.45 mm, 1:2.9)
autofocus and LED fl ash (model dependent)
Audio Built-in speaker (mono) for signals and alarms etc.
Phone / Voice Built-in microphone and speaker (model dependent)
Earphone and Microphone Connector φ3.5 phone jack
Vibrating Signal Confi rms correct scans
Laser Scanner
(model dependent)
Type Semiconductor laser
Resolution 0.127 mm
Reading Distance approx. 46 to 550 mm
Reading
Symbologies
EAN8, EAN13, UPC-A/E, Codabar (NW-7), CODE39,
CODE93, CODE128/GS1-128 (UCC/EAN128),
ITF, MSI, IATA, Industrial 2of5,
GS1 DataBar Omnidirectional, GS1 DataBar Truncated,
GS1 DataBar Limited, GS1 DataBar Expanded,
GS1 DataBar Stacked, GS1 DataBar Expanded Stacked

– 5 –
IT-G500
Item Specifi cations
CMOS Imager
(model dependent)
Type CMOS Imager, resolution 832 x 640 px, monochrom
Aimer Laser beam 650 +10/-5 nm, 1 mW or less
Resolution 1D codes: 0,127 mm, 2D stacked-codes: 0,169 mm,
2D matrix-codes: 0,191 mm
Readable Distance From a distance of a few millimetres to several metres,
depending on the size and print quality of the code
Reading
Symbologies
1D codes: EAN8, EAN13, UPC-A/E, Codabar (NW-7),
CODE32, CODE39, CODE93,
CODE128/GS1-128 (UCC/EAN128), ITF, MSI, ISBT,
GS1 DataBar Omnidirectional, GS1 DataBar Truncated,
GS1 DataBar Limited, GS1 DataBar Expanded
2D stacked-codes: PDF417, Micro PDF, Composite,
Codablock F, GS1 DataBar Stacked,
GS1 DataBar Stacked Omnidirectional,
GS1 DataBar Expanded Stacked
2D matrix-codes: Aztec, DataMatrix, Maxicode, QR Code,
Micro QR
<Power Supply/Data Communication Terminals>
123456
Pin No. Name Function Input/Output
1 V CRADLE Power supply/charge to IT-G500 –
2 D– USB D– IN/OUT
3 D+ USB D+ IN/OUT
4 V BUS USB power control signal IN/OUT
5 USB_ID USB host/client switching IN
6 GND GND –

– 6 –
IT-G500
<Power>
Item Specifi cations Remarks
Main Battery Lithium ion battery Standard/Large
Backup Battery Rechargeable lithium battery × 1 Built-in type
Operating Time Standby:Calculation:Scan:Wireless = 20:1:1:1 Normal temperature,
Brand-new battery
Standard Battery Pack Approx. 11 hours
Large-capacity Battery Pack Approx. 20 hours
Standby:Calculation:Wireless = 20:1:1
Standard Battery Pack Approx. 12 hours
Large-capacity Battery Pack Approx. 23 hours
W-WAN Standby * WAN type only
Normal temperature,
Brand-new battery
Standard Battery Pack Approx. 115 hours
Large-capacity Battery Pack Approx. 230 hours
W-WAN Continuous communication
Standard Battery Pack Approx. 150 minutes
Large-capacity Battery Pack Approx. 300 minutes
Backup Time
(Backup Battery
only)
RAM: 4 minutes
RTC: 72 hours or more
Normal temperature
Backup battery is fully
charged
Backup Time
(Main Battery +
Backup Battery)
RAM After a main-battery
remaining alarm occurs
Standard Battery Pack Approx. 72 hours
Large-capacity Battery Pack Approx. 72 hours
Main Battery
Charge Time
Normal temperature
* USB cradle, LAN cradle,
AC adaptor, and Cradle-
type battery charger are
charged and discharged at
the same time.
Standard Battery Pack Approx. 4 hours
Large-capacity Battery Pack Approx. 7 hours
Normal temperature
Standard Battery Pack Approx. 4.5 hours
Large-capacity Battery Pack Approx. 9 hours
Backup Battery
Charge Time
Approx. 4 days Normal temperature
* Time required to be fully
charged with the main
battery is installed.

– 7 –
IT-G500
2-2. Part Names and Functions
Top
Front
(Laser Model) (CMOS Imager Model)
Right*
Battery Compartment Bottom
BackLeft*
18
19
20
12
15
14
13 11
10
4
123
5
66
7
8
9
21
22
33
34
16
17
16
16
17
16
*The illustration shows the IT-G500-C16E.
23
24
25
26
27
28
29
25
30
30
28
27
31
32
1 Receiver 14 Numeric Keys 27 Battery Pack Cover Lock Switches
2 Indicator 1 15 Cursor Key 28 Cradle Mount Holes
3 Indicator 2 16 Barcode Reader 29 Battery Pack Cover
4 Screen 17 NFC Reader 30 Strap Holes
5 Center Trigger Key 18 microUSB Port 31 Stylus
6 Function Keys 19 Headset Jack 32 Reset Switch
7 Power Key 20 L Trigger Key 33 micro SIM Card Slot for
IT-G500-GC26E/GC16E/G15E
8 Enter Key 21 microSD Card Slot
9 Mode Key 22 R Trigger Key 34 Power Supply/
Data Communication Terminals
10 Fn Key 23 Camera Lens
11 CLR Key 24 Camera Light
12 Microphone 25 Hand Belt Mount
13 Speaker 26 Hand Belt

– 8 –
IT-G500
2-3. Dimensions/Weight
CMOS imager
Large Battery Standard Battery Standard Battery
* Flat Cover
Laser
35.6mm 32mm 22mm
25.9mm25.9mm
74mm
175mm
22mm
Product Name Weight Product Name Weight
IT-G500-C16E (-B) Approx. 250 g IT-G500-GC26E-TR (-B) Approx. 270 g
IT-G500-GC26E (-B) Approx. 270 g IT-G500-GC16E-TR (-B) Approx. 270 g
IT-G500-15E Approx. 250 g IT-G500-G15E-TR (-B) Approx. 270 g
IT-G500-25E Approx. 245 g IT-G500-GC21E-ST (-B) Approx. 270 g
IT-G500-C26E (-B) Approx. 245 g IT-G500-C21E (-B) Approx. 245 g
IT-G500-GC16E (-B) Approx. 270 g IT-G500-C21E-US (-B) Approx. 245 g
IT-G500-G15E (-B) Approx. 270 g IT-G500-C21C-CN Approx. 245 g
IT-G500-GC21E (-B) Approx. 270 g IT-G500-10C-CN Approx. 250 g

– 9 –
IT-G500
2-4. Environmental Performance
Item Specifi cations Remarks
Temperature In operation –20 °C ~ 50 °C 0 ~ 40°C during charging
Out of operation –20 °C ~ 60 °C
Humidity In operation 10 % ~ 90 %RH No condensation
Out of operation 5 % ~ 90 %RH
Drip/Dust Proof IP67 protection rating With the covers including the connector
cover closed.

– 10 –
IT-G500
3. TECHNICAL INFORMATION
3-1. Wiring Diagram
W-LAN Antenna (5 GHz)
NFC Antenna 2D-ASSY
W-LAN Antenna (2.4 GHz)
Camera
GPS Antenna
WAN Antenna
30 pin
4 pin
4 pin
60 pin
FPC Touch Panel
2D Module
LASER-ASSY
10 pin
41 pin 41 pin
41 pin
24 pin
31 pin
52 pin
60 pin
Laser
Module
FPC LCD
Super Capacitor
microSD
Card
Slot
Battery terminals
Trigger Trigger
Speaker
microUSB A/B
Audio Jack
External I/F
Reset
(Main)
LED Flash
Reset
(Sub)
24 pin
31 pin
2 pin 2 pin2 pin 2 pin
WAN
Module
WAN
Capacitor
60 pin
Battery Cover
Detection Switch
Vibrator
Mic
Key LED × 12
MAIN PCB
SUB PCB
FPC-PY024-TR FPC-PY024-TR
FPC-PY024-KEY
SUP-SUB-ASSY
microSIM
Slot
LEDLED
Receiver
Sub Battery
3 pin
3 pin

– 11 –
IT-G500
3-2. System Diagram
Battery Terminals
Headset Jack
microSIM Card Slot
microSD Card Slot
microUSB Port
Power Supply Terminals
(Built-in Charge Circuit)
USB Port
(Host/Client)
NFC
Bluetooth Module
(Ver2.1+EDR)
WAN Module
W-CDMA, GPS
W-LAN Module
IEEE802.11a/b/g/n
IT-G500
ISO14443 Type A,
ISO14443 Type B,
FeliCa, ISO15693
IEEE802.11a/b/g/n Products
Access Point
Satellite
USB Client
USB Client
USB Host
USB Host
LAN Port
Battery Pack *1
microSIM Card
microSD Card
Trigger Grip
Charging Cable
HA-P30CHG
AC Adaptor
AD-S42120C
AC Adaptor
AD-S15050B
AC Adaptor
AD-S5050USB
Hub,
Router
PC
PC
Client
USB Device
AC Adaptor
AD-S15050B
PC
USB Device
AC Adaptor
AD-S42120C
Battery Pack *1
Battery Pack *1
Dual Battery Charger
HA-D32DCHG
microUSB Cable
A Type
microUSB Cable
HA-N81USBC
IP Communication
PTT Headset
Expansion Port
Handsfree
*1: HA-D20BAT-A, HA-D21LBAT-A
Battery Pack *1
Battery Pack *1
Dual Battery Charger
HA-D32DCHG
Battery Pack *1
Battery Pack *1
Dual Battery Charger
HA-D32DCHG
Bluetooth Products
Headset, Printer, PC, IT-G500
Mobile Phone
Network
USB Cradle
HA-P60IO
Ethernet Cradle
HA-P62IO

– 12 –
IT-G500
4. RESET
Performing a reset causes all unsaved RAM data to be lost that are in mid-course of inputting and
editing, but data and settings that are already stored in the FlashROM should be unaff ected.
Perform a reset to restore normal operation whenever the Handheld Printer Terminal operates
abnormally due to misoperation or some other reason.
4-1. Reset Procedure
Use a stylus to press the reset switch on the back of the IT-G500.
This starts the reset operation.
4-2. Performing a Full Reset (Initialization)
Performing a full reset deletes all data and resets various settings to their defaults.
[ NOTE ] Data stored in the Flashdisk folder remain unaff ected.
Perform a full reset whenever any one of the following conditions exists.
• When you want to delete installed programs and settings, and resume the terminal to the initial
condition.
• When you are no longer able to use the Handheld Printer Terminal because you forgot your
password.
• When the Handheld Printer Terminal does not operate normally due to a memory problem.
4-2-1. Full Reset Procedures
[ NOTE ] Performing a full reset resets all data to their defaults except stored in the Flashdisk
folder. If possible, backup data of the terminal to a PC or to the Flashdisk folder. The reset
procedure and display message appeared on performing the reset is according to the
model you operate.
(1) Hold down “Fn” key and “CLR” key while pushing down the reset switch for about 3 seconds
with the tip of a stylus. The following message appears.
(2) After the “R Trigger” key is pressed twice, User disk is formatted and RAM are initialized to the
factory conditions.
(3) The start-up screen appears when full reset is completed.

– 13 –
IT-G500
5. HARDWARE TEST / SETTING
5-1. General
In this chapter, how to check the hardware of IT-G500 is explained.
The general fl ow to start up the test program is as follows:
Prepare equipment required.
PC
Obtain the test program Diag_Itg500.zip
(Download from website.)
Unzip Diag_Itg500.zip and copy it to a MicroSD card.
(For both test object IT-G500 and opponent IT-G500)
IT-G500
Install the MicroSD card.
Copy the test program from the MicroSD card to the FlashDisk.
Prepare equipment required.
Remove the MicroSD card.
Start the test program.
Perform Initial Settings
Perform function tests.
Delete the test program from the FlashDisk.