Frequently Asked Questions
I can't connect the Set Top Box (STB) to the WiFi network that I have selected:
➢Ensure the STB is close to the WiFi Router / Mobile Hotspot without any obstruction in between.
Also ensure that your internet speed is good with stable internet connection.
➢If the internet connecton is good but the STB is still not getting connected to WiFi, switch the
STB off and then on again and re-connect to WiFi.
I can't find Device (STB) in the Device list in the TubiCast app. on my Android phone / tablet:
➢Make sure the Android phone / tablet on which you are running the TubiCast app. is connected
to the same WiFi network as your STB and the internet connection is active.
➢Reboot the STB by unplugging it from the power source for 1 minute and plugging it back in.
➢Close the TubiCast app.. on your mobile phone and start it again.
➢If you are still not finding the STB in the Device list, try the TubiCast app. on another Android
phone / tablet.
Tubicast app. is not working with Apple iPhones:
➢Currently Tubicast feature is not available on Apple iPhones (Tubicast app is not available on
Apple App Store).
How to save a website as bookmark:
➢Open the website by typing its URL in the browser.
➢Tap “+” on the top right corner to save the website as a bookmark. You can edit the name of the
website as per your convenience. Press + sign again to add the hyperlink.
The picture is freezing and keeps buffering:
➢This happens due to low internet speed. Please ensure good internet speed with a higher speed
connection.
I can’t find all the videos, audios and images of my smartphone on the “Various” tab in the TubiCast app.:
➢TubiCast app. will show only those video, audio and image files of your Android phone/tablet
which are compatible with the app.. Some files may not play.
Why some videos of YouTube are not casted on the TV:
➢Some videos that are not supported by TubiCast cannot be casted on the TV. TubiCast supports only
resolution of 360P and 720P. Check if the video is available with above resolution.
Please contact Catvision help line number or email with your query:
➢Toll-free Phone: 1800 103 7032
➢Email: support@catvisionindia.com