Chauvet Hurricane 1800 Flex User manual

User Manual

Page 2 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
TABLE OF CONTENTS
1. Before You Begin.......................................................................................................... 3
What Is Included...............................................................................................................................3
Unpacking Instructions.....................................................................................................................3
Claims ....................................................................................................................................................... 3
Text Conventions .............................................................................................................................3
Symbols............................................................................................................................................3
Disclaimer.........................................................................................................................................3
Product at a Glance..........................................................................................................................4
Safety Notes.....................................................................................................................................4
2. Introduction................................................................................................................... 5
Overview...........................................................................................................................................5
Dimensions.......................................................................................................................................6
3. Setup.............................................................................................................................. 7
AC Power .........................................................................................................................................7
Resetting the Breaker................................................................................................................................ 7
Mounting...........................................................................................................................................8
Orientation................................................................................................................................................. 8
Rigging...................................................................................................................................................... 8
4. Operation....................................................................................................................... 9
Remote or Manual Operation...........................................................................................................9
Timer Remote Controller (FC-T)............................................................................................................... 9
Fluid Tank Indicator LED..................................................................................................................9
Auto Cut-Off Feature......................................................................................................................10
DMX Operation...............................................................................................................................10
Setting the Starting Address.................................................................................................................... 10
DMX Channel Values.............................................................................................................................. 10
DMX Quick Reference Chart................................................................................................................... 11
5. Technical Information..................................................................................................12
Fogger Maintenance ......................................................................................................................12
Storage...........................................................................................................................................12
6. General Troubleshooting.............................................................................................13
7. Technical Specifications..............................................................................................14
Returns .............................................................................................................................15
Contact Us........................................................................................................................16

HurricaneTM 1800 Flex User Manual Rev. 8 Page 3 of 16
1.BEFORE YOU BEGIN
What Is
Included
•Hurricane™ 1800 Flex
•FC-T Wired Timer Controller
•Hanging Bracket with Mounting
Hardware
•Power Cord
•Warranty Card
•Quick Reference Guide
Unpacking
Instructions
Carefully unpack the product immediately and check the container to make sure all the parts
are in the package and are in good condition.
Claims
If the box or the contents (the product and included accessories) appear damaged from
shipping, or show signs of mishandling, notify the carrier immediately, not Chauvet. Failure to
report damage to the carrier immediately may invalidate your claim. In addition, keep the box
and contents for inspection.
For other issues, such as missing components or parts, damage not related to shipping, or
concealed damage, file a claim with Chauvet within 7 days of delivery.
Text
Conventions
Convention Meaning
1—512
A range of values
50/60
A set of values
Settings
A menu option
Menu > Settings
A sequence of menu options
<Enter>
A button
Symbols
Symbol Meaning
Critical installation, configuration, or operation information. Not
following these instructions may make the product not work, cause
damage to the product, or cause harm to the operator.
Important installation or configuration information. The product
may not function correctly if this information is not used.
Useful information.
Disclaimer
The information and specifications contained in this User Manual are subject to change
without notice. Chauvet assumes no responsibility or liability for any errors or omissions, and
reserves the right to revise or recreate this manual at any time. Download the latest version
from www.chauvetlighting.com.
© Copyright 2015 Chauvet. All rights reserved.
Electronically published by Chauvet in the United States of America.
Author Date Editor Date
R. Isenstadt 4/15/2015 D. Couppe 5/12/2015

Page 4 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
Product at a
Glance
Use on Dimmer
x
Auto Programs
x
Outdoor Use
x
Fixed voltage (120 V or 230 V)
P
Sound-Activated
x
Replaceable Fuse
x
DMX
P
User-Serviceable
x
Master/Slave
x
Duty Cycle
x
Safety Notes
These notes include important information about the mounting, usage, and maintenance of
this product; read before using the product.
•Always connect the product to a grounded circuit to avoid the risk of electrocution.
•Always disconnect the product from the power source before cleaning or resetting
the breaker.
•Make sure the power cord is not crimped or damaged.
•Never disconnect the product from power by pulling or tugging on the cord.
•If mounting the product overhead, always secure to a fastening device using a
safety cable.
•Make sure there are no flammable materials close to the product when operating.
•Do not touch the product’s housing when operating because it may be very hot.
•Do not mount the product on a flammable surface (linoleum, carpet, wood, paper,
carton, plastic, etc.).
•The product’s nozzle is very hot during operation and it remains hot for a long time
after operation has stopped.
•The fog exits the nozzle at a very high temperature. Keep a minimum distance of
6.5 ft (2 m) from the nozzle to the nearest object.
•Do not use the product as a space heater.
•Do not drink or come in contact with the fog fluid. If you do, call your local
emergency service (911 in the US) for help.
•
Do not add perfume, alcohol, gasoline, or any other flammables to the fog fluid.
•Always make sure that the voltage of the outlet to which you are connecting the
product is within the range stated on the decal or rear panel of the product.
•The product is for indoor use only! (IP20) To prevent risk of fire or shock, do not
expose the product to rain or moisture.
•Always install the product in a location with adequate ventilation, at least 20 in
(50 cm) from adjacent surfaces.
•Be sure that no ventilation slots on the product’s housing are blocked.
•Never connect the product to a dimmer.
•Never carry the product from the power cord or any moving part. Always use the
hanging/mounting bracket.
•The maximum ambient temperature (Ta) is 104 °F (40 °C). Do not operate the
product at higher temperatures.
•In the event of a serious operating problem, stop using the product immediately.
•Never try to repair the product. Repairs carried out by unskilled people can lead to
damage or malfunction. Contact the nearest authorized technical assistance center.
•This product is not intended for permanent installation.
•Use only CHAUVET® water-based fog fluid.
•Drain the tank before transporting or storing the product.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-use
completely disconnect the product from power via breaker or by unplugging it.
Keep this User Manual for future use. If you
sell the product to another user, be sure to
give this document to the next owner.
FCQ (Fog Cleaner Quart) was specifically developed by Chauvet to clean your
Hurricane™ 1800 Flex. Make sure you use FCQ regularly
, no longer than 90 days
between cleanings, to increase the life of your fogger.

HurricaneTM 1800 Flex User Manual Rev. 8 Page 5 of 16
2.INTRODUCTION
Overview
Back Panel View
Breaker
Remote Control
Input
Power Cable
Power Switch
Output Nozzle
Manual-Fog Button
3-Pin DMX
In/Out
DIP Switch
Fog Fluid
Tank
5-Pin DMX
In/Out
Front View
Adjustment Knobs x4
Mounting Bracket

Page 6 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
Dimensions
22.2 in
563 mm
15 in
380 mm
13.4 in
340 mm

HurricaneTM 1800 Flex User Manual Rev. 8 Page 7 of 16
3.SETUP
AC Power
This HurricaneTM 1800 Flex has a fixed voltage power supply and it can work with an input
voltage of either 120 VAC, 60 Hz or 230 VAC, 50 Hz, depending on the specific model.
To determine the product’s power requirements (circuit breaker, power outlet, and wiring),
use the current value listed on the label affixed to the product’s back panel, or refer to the
product’s specifications chart. The listed current rating indicates the product’s average
current draw under normal conditions.
•Always connect the product to a protected circuit (circuit breaker or fuse). Make
sure the product has an appropriate electrical ground to avoid the risk of
electrocution or fire.
•To eliminate unnecessary wear and improve its lifespan, during periods of non-
use completely disconnect the product from power via breaker or by unplugging
it.
Never connect the product to a rheostat (variable resistor) or dimmer circuit, even if
the rheostat or dimmer channel serves only as a 0 to 100% switch.
Resetting the
Breaker
1. Disconnect the product from power.
2. Allow to cool for 5-15 minutes.
3. Using your hand, press on the button for the breaker, until it remains in place.
•Disconnect the product from power before resetting the breaker.
•The breaker will not reset until it has been allowed to cool.

Page 8 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
Hanging Clamp
NOTE!
CLAMP AND SAFETY CABLE SOLD
SEPARATELY.
Mounting
Before mounting the product, read and follow the safety recommendations indicated in the
Safety Notes.
Orientation
This product may be mounted in a 90° degree angle (horizontal), provided there is
adequate room for ventilation. The tank of the product should not move from this
position. However, the front portion of the fog machine can tilt up and down in the
desired direction. This is secured by using the bracket adjustment knobs.
Rigging
•Before deciding on a location, always make sure there is easy access to the product for
maintenance and fluid replenishment.
•Make sure that the structure or surface onto which you are mounting the product can
support the product’s weight (see the Technical Specifications).
•When mounting the product overhead, always use a safety cable. Mount the product
securely to a rigging point, such as an elevated platform or a truss.
•When rigging the product onto a truss, you should use a mounting clamp of appropriate
weight capacity. The bracket has 13-mm holes, which are appropriate for this purpose.
•The rubber feet also serve as floor supports and allow for surface mounting. When
mounting the product on the floor, make sure that the product and cables are away from
people and vehicles.
Mounting Diagram
While operating the Hurricane™ 1800 Flex, make sure there is adequate fog fluid in the
machine to prevent pump and heater damage. When fluid runs low, the auto cut-off feature
will activate. Simply add more fog fluid to continue using the Hurricane™ 1800 Flex.
Pointing up
Pointing
down
Safety Cable

HurricaneTM 1800 Flex User Manual Rev. 8 Page 9 of 16
4.OPERATION
Remote or
Manual
Operation
The Hurricane™ 1800 Flex can be operated manually, or with the included timer remote
controller (FC-T). The Manual button is located on the rear of the unit. See the product
Overview.
Two other optional remote controls are also available: a manual wired remote (FC-M) and a
wireless remote (FC-W). Details on the optional controllers are available at
http://www.chauvetlighting.com/.
Timer Remote
Controller
(FC-T)
The FC-T wired timer controller allows you to automatically trigger fog output by setting interval
and duration times. LED indicator lights display the machine and controller’s current state.
Rotary knobs set interval and duration times, while manual and continuous buttons allow
overriding control.
1. Plug in the fog machine to power and turn the power switch to the product on.
2. Plug in the timer controller to the Manual Controller socket on the back of the fog machine.
3. Press the <TIMER ON/OFF> latching button on the timer controller. The Timer LED Indicator
above the button will light up. The <TIMER ON/OFF> latching button will remain on until it is
pressed again.
4. Set the INTERVAL and DURATION adjustment knobs to the desired positions.
•INTERVAL knob sets the amount of time in between bursts of fog
•DURATION knob sets the length of time that the fog machine will run during the burst
5. Press the <CONTINUOUS> latching button and the fog machine outputs fog until the button is
pressed again. The Manual/Power LED Indicator above the button will light up during
continuous operation.
Note: The duration of continuous fog output is based on the capability of the fog
machine.
6. Press the <MANUAL> button to momentarily output fog. The fog machine will output fog for as
long as you hold down the button. During manual operation the Manual Momentary LED
Indicator above the button will light up.
Note: The duration of manual fog output is based on the capability of the fog machine.
Fluid Tank
Indicator LED
The indicator LED inside of the Hurricane™ 1800 Flex shows the status of the fogger by
causing the fluid tank to glow as follows:
•Red - The product is heating up, or will heat up once the trigger is released.
•Blue - Optimum temperature has been reached. Ready to produce fog.
•Flashing (any color) - Fluid level is low.
Duration
Adjustment
Interval
Adjustment
Timer LED
Indicator
Manual
Momentary
LED
Manual/Power
LED
Manual Control
Momentary Button
Continuous
Latching Button
Timer On/Off
Latching Button

Page 10 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
Auto Cut-Off
Feature
This product has an auto cut-off safety feature to keep the machine from becoming damaged.
This is referring to the operation of the pump. When the fluid tank is empty, the pump will still
operate for a short period of time, until all of the fluid has been removed from the system.
Then, it will sense that there is no fluid, and will automatically stop the fog output. An indication
that this has occurred is when the LED’s that are lighting the fluid tank are flashing.
•This feature takes approximately 30 seconds to 1 minute to engage once the fluid
has emptied from the tank.
•In order for the fog machine to automatically reset, the trigger must be released
either from the wired remote, wireless remote, the manual fog button on the unit, or
via a DMX controller. If the DMX controller is used, the DMX channel must be
brought to a value of 000 (0%) in order to allow the fog machine to reset itself.
•Once the tank has been refilled with fog fluid, you may resume using the fog
machine. The auto cut-off will automatically reset.
DMX
Operation
Connecting a DMX controller to the Hurricane™ 1800 Flex automatically sets the product to
DMX mode. There are both 3-pin and 5-pin inputs and outputs on the rear panel. For more
information on DMX, download the DMX Primer from Chauvet.
Setting the
Starting
Address
The starting address on the Hurricane™ 1800 Flex is set by using the DIP switch on the rear
panel, with a binary version of the address desired. If unfamiliar with binary numbering
systems, see the DMX Quick Reference Chart, or follow the instructions below to determine
how to set the address:
1. Determine the largest value switch that is less than the start address. Turn this
switch on.
2. Subtract the value of the switch you just turned on from the starting address
number.
3.
Determine the largest value switch that is less than the remainder from the previous
subtraction. Turn this switch on.
4. Subtract the value of the switch you just turned on from the remainder of the
previous subtraction.
5. Repeat steps three and four until you have a remainder of zero.
EXAMPLE STARTING ADDRESS
Address 10
Switch # 4 = 8
Switch # 2 = 2
Total = 10
Resolving address
using simple math.
Address 233
233 – (128) = 105, Turn ON Dip # 8
105 – (64) = 41, Turn ON Dip # 7
41 – (32) = 9, Turn ON Dip # 6
9 – (8) = 1, Turn ON Dip # 4
1 – (1) = 0, Turn ON Dip # 1
DIP SWITCH
(DMX VALUE)
1
2
3
4
5
6
7
8
9
1
2
4
8
16
32
64
128
256
DMX Channel
Values
Channel
Function
Value
Percent/Setting
1 Fog Output 000ó005 No function
006ó255 Fog output On/Off

HurricaneTM 1800 Flex User Manual Rev. 8 Page 11 of 16
DMX Quick Reference Chart DMX Address Quick Reference Chart
DIP Switch Position
DMX DIP
SWITCH SET
#9 0 0 0 0 0 0 0 0 1 1 1 1 1 1 1 1
0=OFF
#8
0
0
0
0
1
1
1
1
0
0
0
0
1
1
1
1
1=ON
#7
0
0
1
1
0
0
1
1
0
0
1
1
0
0
1
1
X=OFF or ON
#6
0
1
0
1
0
1
0
1
0
1
0
1
0
1
0
1
#1
#2
#3
#4
#5
0
0
0
0
0
32
64
96
128
160
192
224
256
288
320
352
384
416
448
480
1
0
0
0
0
1
33
65
97
129
161
193
225
257
289
321
353
385
417
449
481
0
1
0
0
0
2
34
66
98
130
162
194
226
258
290
322
354
386
418
450
482
1
1
0
0
0
3
35
67
99
131
163
195
227
259
291
323
355
387
419
451
483
0
0
1
0
0
4
36
68
100
132
164
196
228
260
292
324
356
388
420
452
484
1
0
1
0
0
5
37
69
101
133
165
197
229
261
293
325
357
389
421
453
485
0
1
1
0
0
6
38
70
102
134
166
198
230
262
294
326
358
390
422
454
486
1
1
1
0
0
7
39
71
103
135
167
199
231
263
295
327
359
391
423
455
487
0
0
0
1
0
8
40
72
104
136
168
200
232
264
296
328
360
392
424
456
488
1
0
0
1
0
9
41
73
105
137
169
201
233
265
297
329
361
393
425
457
489
0
1
0
1
0
10
42
74
106
138
170
202
234
266
298
330
362
394
426
458
490
1
1
0
1
0
11
43
75
107
139
171
203
235
267
299
331
363
395
427
459
491
0
0
1
1
0
12
44
76
108
140
172
204
236
268
300
332
364
396
428
460
492
1
0
1
1
0
13
45
77
109
141
173
205
237
269
301
333
365
397
429
461
493
0
1
1
1
0
14
46
78
110
142
174
206
238
270
302
334
366
398
430
462
494
1
1
1
1
0
15
47
79
111
143
175
207
239
271
303
335
367
399
431
463
495
0
0
0
0
1
16
48
80
112
144
176
208
240
272
304
336
368
400
432
464
496
1
0
0
0
1
17
49
81
113
145
177
209
241
273
305
337
369
401
433
465
497
0
1
0
0
1
18
50
82
114
146
178
210
242
274
306
338
370
402
434
466
498
1
1
0
0
1
19
51
83
115
147
179
211
243
275
307
339
371
403
435
467
499
0
0
1
0
1
20
52
84
116
148
180
212
244
276
308
340
372
404
436
468
500
1
0
1
0
1
21
53
85
117
149
181
213
245
277
309
341
373
405
437
469
501
0
1
1
0
1
22
54
86
118
150
182
214
246
278
310
342
374
406
438
470
502
1
1
1
0
1
23
55
87
119
151
183
215
247
279
311
343
375
407
439
471
503
0
0
0
1
1
24
56
88
120
152
184
216
248
280
312
344
376
408
440
472
504
1
0
0
1
1
25
57
89
121
153
185
217
249
281
313
345
377
409
441
473
505
0
1
0
1
1
26
58
90
122
154
186
218
250
282
314
346
378
410
442
474
506
1
1
0
1
1
27
59
91
123
155
187
219
251
283
315
347
379
411
443
475
507
0
0
1
1
1
28
60
92
124
156
188
220
252
284
316
348
380
412
444
476
508
1
0
1
1
1
29
61
93
125
157
189
221
253
285
317
349
381
413
445
477
509
0
1
1
1
1
30
62
94
126
158
190
222
254
286
318
350
382
414
446
478
510
1
1
1
1
1
31
63
95
127
159
191
223
255
287
319
351
383
415
447
479
511
DIP Switch Position DMX Address

Page 12 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
5.TECHNICAL INFORMATION
Fogger
Maintenance
Do not allow the fogger to become clogged. After every 40 hours of continuous operation,
use CHAUVET® Fog Cleaner Quart (FCQ) through the system to prevent the accumulation
of particulate matter in the heating element.
The recommended cleaning procedure is as follows.
1. Unplug the product from power.
2. Empty all fog fluid from the machine.
3. Add cleaning solution to the tank.
4. Connect the product to power and allow it to warm up.
5. Run the unit in a well-ventilated area until the tank is almost empty. Do not allow
the pump to run dry.
6. Refill with fogger fluid to continue using the fogger. Run the machine briefly to clear any
remaining cleaning solution from the pump and heater.
Do Not operate the machine without fluid at any time.
Fog Cleaner Quart (FCQ) was specifically developed by Chauvet to clean your
Hurricane™ 1800 Flex. Make sure you use FCQ regularly, no longer than 90 days
between cleanings, to increase the life of your product.
Storage
Before storing the fogger, run FCQ through the system as described in the cleaning
procedure above; however, only follow steps 1 through 5. Do not refill the tank with fog
fluid if storing the fogger. Cleaning the system prior to storage will help prevent any
particles from condensing inside the pump or heater while not in use.
Test-run your Hurricane™ 1800 Flex on a monthly basis to achieve the best
performance.

HurricaneTM 1800 Flex User Manual Rev. 8 Page 13 of 16
6.GENERAL TROUBLESHOOTING
Symptom Indicator Status Possible Cause Possible Action
No output or short
output
Red Heater warming up
Allow the product to warm up completely. This should take less than 10
minutes.
Red flashing Air bubble in fluid line
Allow the product to warm up completely.
Turn fog machine 45° to flatten out the bubble and allow the fog fluid to
flow properly
Turn off the product for 5 seconds, and then turn it back on. Repeat as
necessary. Note: After more than 10 attempts, contact Customer
Service.
Blue
Incorrect fluid
Clean thoroughly with CHAUVET® FCQ. For full instructions, see Fogger
Maintenance. Refill with CHAUVET® water-based haze fluid.
Blocked pipes
Contact Customer Service
Failing part
Contact Customer Service
Spitting fluid
Blue blinking
Incorrect fluid Clean thoroughly with CHAUVET® FCQ. For full instructions, see Fogger
Maintenance. Refill with CHAUVET® water-based haze fluid.
Blocked pipes
Contact Customer Service
Failing part
Contact Customer Service
Blue
Incorrect fluid
Clean thoroughly with CHAUVET® FCQ. For full instructions, see Fogger
Maintenance. Refill with CHAUVET® water-based haze fluid.
Blocked pipes
Contact Customer Service
Failing part
Contact Customer Service
Normal
Blue
Normal
Normal function
Circuit breaker or
fuse keeps
blowing
N/A
Excessive load on the circuit
Make sure that the total load does not exceed the recommended
capacity of the breaker or fuse’s nominal current
Short circuit along the power lines
Check the power lines and power cords
Product does not
power up
No energy on power outlet
Check power outlet. Change to another outlet
Loose or damaged power cord
Check the power cord
Internal problem
Send product for repair
Product does not
respond to DMX
Blue
Wrong starting address on the
product
Set the correct starting address on the product
Wrong polarity setting on the
DMX controller
Change the signal polarity on the controller
Loose or damaged DMX cable
Check the DMX cable entering the faulty unit
Internal problem
Send product for repair
Intermittent DMX
Problems
Signal cables are not DMX
compatible
Replace non-DMX cables with true DMX cables
Interference with AC or radio
signals
Keep DMX cables away from AC wires or radio equipment
DMX cable too long
Use a shorter DMX cable or install an optically coupled DMX amplifier
right before the product with intermittent problems
Terminator not connected
Install a terminator
False Sensor
Reading (Priming) LED Flashing Air bubbles in fluid line
Fill the tank. Allow the unit to reach the normal operating temperature
and for the blue indicator to light. Set the output to the highest level.
Power cycle the unit 1-2 times until the fluid reaches the sensor. The
blue tank indicator light stops flashing.
Fill the tank. While the unit is operating, pinch the fluid line between your
thumb and forefinger, and hold for 3 to 5 seconds creating a vacuum in
the system. Release the pinched portion and allow the fluid to flow
naturally.
Fill the tank. While the unit is operating; remove but do not disconnect
the fluid tank and tilt the machine at a 45° angle.
Empty fluid tank
Refill tank with the correct CHAUVET® water-based haze fluid
If you still experience problems after trying the solutions presented here, contact Chauvet
Technical Support.

Page 14 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
7.TECHNICAL SPECIFICATIONS
Dimensions and
Weight Length Width Height Weight
22.2 in (563 mm)
13.4 in (340 mm)
15 in (380 mm)
27.6 lb (12.5 kg)
Note: Dimensions in inches rounded to the nearest decimal digit.
Power
Power Supply Type Range Voltage Selection
Model-specific
120 VAC, 60 Hz or
230 VAC, 50 Hz
Fixed
Parameter 120 V, 60 Hz 230 V, 50 Hz
Consumption
1,364 W
1,300 W
Operating current
11.9 A
5.7 A
Breaker size
15 A
15
Power I/O US/Worldwide UK/Europe
Power input connector
Hard-wired
Hard-wired
Power Cord plug
Edison (US)
Local plug
Operation
Heat-up Time Tank Capacity Fluid Consumption
5 min
1.3 gal (5 l)
150 ml/min
Fog Output
Output
25,000 cfm
Thermal
Maximum External Temp. Cooling System
104 °F (40 °C)
Convection
Ordering
Product Name Item Code Item Number
HurricaneTM 1800 Flex (120 V)
05070160
781462202965
HurricaneTM 1800 Flex (230 V)
05070320
781462206727

HurricaneTM 1800 Flex User Manual Rev. 8 Page 15 of 16
R
ETURNS
In case you need to get support or return a product:
•If you are located in the U.S., contact Chauvet World Headquarters.
•If you are located in the UK or Ireland, contact Chauvet Europe Ltd.
•If you are located in Mexico, contact Chauvet Mexico.
•If you are located in Benelux, contact Chauvet Europe BVBA.
•If you are located in any other country, DO NOT contact Chauvet. Instead, contact your
local distributor. See www.chauvetlighting.com for distributors outside the U.S., UK,
Ireland, Mexico, or Benelux.
If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact your
distributor of record and follow their instructions on how to return Chauvet products
to them. Visit our website www.chauvetlighting.com for contact details.
Call the corresponding Chauvet Technical Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model
number, serial number, and a brief description of the cause for the return.
Send the merchandise prepaid, in its original box, and with its original packing and
accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
•Your name
•Your address
•Your phone number
•RMA number
•A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).

Page 16 of 16 Hurricane™ 1800 Flex User Manual Rev. 8
C
ONTACT
U
S
WORLD HEADQUARTERS - Chauvet
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: [phone]
Fax: [phone]
Toll free: [phone]
Technical Support
Voice: [phone] (Press 4)
Fax: [phone]
Email: t[email protected]om
World Wide Web
www.chauvetlighting.com
UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: [phone]
Fax: [phone]
Technical Support
Email: [e-mail]
World Wide Web
www.chauvetlighting.co.uk
MEXICO - Chauvet Mexico
General Information
Address: Av. Santa Ana 30
Parque Industrial Lerma
Lerma, Mexico C.P. 52000
Voice: [phone]
Technical Support
Email: s[email protected]om.mx
World Wide Web www.chauvet.com.mx
CHAUVET EUROPE - Chauvet Europe BVBA
General Information
Address:Stokstraat 18
9770 Kruishoutem
Belgium
Voice: [phone]
Technical Support
Email: [e-mail]
World Wide Web www.chauvetlighting.eu
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux
contact your dealer. Follow their
instructions to request support or to return a product. Visit our website for contact details.