Cisco 8832 User manual

Calls
•Make Calls, on page 1
•Answer Calls, on page 3
•Mute Your Call, on page 5
•Hold Calls, on page 6
•Forward Calls, on page 6
•Transfer Calls, on page 8
•Conference Calls and Meetings, on page 9
•Record a Call, on page 10
•Instant Message and Presence Contacts, on page 10
•Page a Group of Phones (Multicast Paging), on page 12
•Call Center Features, on page 12
Make Calls
Your phone works just like a regular phone. But we make it easier for you to make calls.
Make a Call
Use your phone just like any other phone to make a call.
Procedure
Enter a number and press Call.
Make an Emergency Call
Use your phone to make an emergency call, similar to any other call. When you dial the emergency number,
your emergency services get your phone number and location so that they can assist you.
Calls
1

If your call disconnects, the emergency services can call you back.
Note
Before you begin
Your phone must be set up to obtain your physical location. Emergency services personnel need your location
to find you when you make an emergency call.
Procedure
Enter the emergency number and press Call.
Redial a Number
You can call the most recently dialed phone number.
Procedure
Step 1 Press Redial.
By default, the Redial softkey doesn't display on the phone screen. Contact your administrator to configure
it.
Step 2 Select the call record from the Placed calls list and press Call.
You can also access the Placed calls list from Information and settings >Recents >Placed calls.
Speed Dial
Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call. You
can configure the speed dial from the phone screen and also from the phone web page.
You can edit, delete, and validate a speed-dial code.
Assign a Speed-Dial Code from the Phone Screen
You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from
the phone web page.
Procedure
Step 1 Press Settings.
Step 2 Select Speed dials.
Calls
2
Calls
Redial a Number

Step 3 Scroll to an unassigned speed-dial index.
Step 4 Press Edit and do one of the following:
• Enter the name and number.
• Select Option >Add from contacts to select a contact from the address book.
Step 5 Press Save.
Make a Call with a Speed-Dial Code
Before you begin
Set up speed-dial codes on the phone web page or from your phone screen.
Procedure
Enter the speed-dial code and press Call.
Dial an International Number
You can dial international calls when you prefix the phone number with a plus (+) sign.
Procedure
Step 1 Press and hold star (*) for at least 1 second.
The plus (+) sign is displayed as the first digit in the phone number.
Step 2 Enter the phone number.
Step 3 Press Call or wait 10 seconds after the last key press to automatically place the call.
Secure Calls
Your administrator can take steps to protect your calls from tampering by people outside your company. When
a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your
phone is configured, you may have to sign on before you make a call or before a security tone plays over your
handset.
Answer Calls
Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls.
Calls
3
Calls
Make a Call with a Speed-Dial Code

Answer a Call
Procedure
Press Answer.
Answer Call Waiting on Your Conference Phone
When you're on an active call, you know that a call is waiting when you hear a single beep and see a message
on the conference phone screen.
Procedure
Press Answer.
Decline a Call
You can send a ringing call to your voicemail system (if configured) or to a preset phone number. If not set
up, the call is rejected and the caller hears a busy tone.
Silence an Incoming Call
You can silence an incoming call when you are busy and don't want to be disturbed. The phone stops ringing,
but you get a visual alert, and, can answer the phone call.
Before you begin
Your administrator configures the Ignore softkey on your phone.
Procedure
Silence the incoming call by any of the methods:
• Press the Ignore softkey. When you press this softkey, the softkey disappears from the phone screen,
and is restored again during the next incoming call.
• Press the Volume button down. If you press this button again, the ringer volume decreases.
The ringer volume is restored during the next incoming call.
Calls
4
Calls
Answer a Call

Turn On Do Not Disturb
Use Do Not Disturb (DND) to silence your phone and ignore incoming call notifications when you need to
avoid distractions. However, you will always receive paging and emergency calls, even when DND is turned
on.
When you enable DND, your incoming calls forward to another number, such as your voicemail, if it is set
up.
When DND is turned on, Do not disturb is displayed in the top bar of the phone screen.
When a line key has both feature key sync and DND enabled, the DND icon is displayed next to the line
key label.
Before you begin
Your administrator enables the DND/Clr DND softkey on your phone.
Procedure
Step 1 Press DND to turn on DND.
If the DND softkey is grayed on the phone screen, contact your administrator.
Step 2 Press Clr DND to turn off DND.
Turn On or Turn Off DND Using a Star Code
You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured
for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields
respectively on the phone web page.
Procedure
Step 1 To turn on DND, dial the star code provided by your administrator.
Step 2 To turn off DND, dial the star code provided by your administrator.
Mute Your Call
While you are on a call, you can mute the audio so that you can hear the other person, but they cannot hear
you.
Calls
5
Calls
Turn On Do Not Disturb

Procedure
Step 1 Press Mute on the phone or Mute on an expansion microphone.
Step 2 Press Mute again to turn mute off.
Hold Calls
Put a Call on Hold
You can put an active call on hold and then resume the call when you're ready.
Procedure
Step 1 Press Hold.
Step 2 To resume a call from hold, press Resume.
Answer a Call Left on Hold for Too Long
Your phone is configured to provide cues that let you know when you have left a call on hold for too long:
• Flashing LED bar
• Visual notification on the phone screen
• Ringing notification on the phone if a hold reminder is configured with phone web page
Procedure
Press Answer to resume the held call.
Forward Calls
If a line is enabled with feature key sync and call forward on it, the call forward icon is displayed next to
the line key label.
There are three call forwarding services:
• Forward all—Forward all incoming calls to a target phone number.
Calls
6
Calls
Hold Calls

• Forward busy—Forward an incoming call to a target phone number when the line is busy.
• Forward no answer—Forward an incoming call to a target phone number when the call isn't answered.
Verify that your calls are forwarded by looking for the call forwarding icon in the line label or on the
middle top of the phone screen.
Procedure
Step 1 Press Forward.
Step 2 Select one of the following call forwarding services:
•Forward all
•Forward busy
•Forward no answer
Step 3 Do any of the following:
• Enter the target number, to which you want to forward incoming calls from this phone line.
• Press the Contacts softkey and select a contact from your contact directories.
Step 4 Press Call to forward all calls to the specified number.
Forward Calls with the Phone Web Page
Use the phone web page to set up your phone to forward calls.
You can also set up call forward on your phone screen.
Before you begin
Your administrator must enable the call forwarding services. Otherwise, the configuration on the phone web
page doesn't take effect.
Procedure
Step 1 On the phone web page, click User Login >Voice >User.
Step 2 In the Call Forward section, set the Cfwd All,Cfwd Busy,Cfwd No Answer, or combination of them to
Yes, and enter a phone number for each of the call forwarding services that you want to enable:
•Cfwd All/Cfwd All Dest—Forwards all calls.
•Cfwd Busy/Cfwd Busy Dest—Forwards calls only if the line is busy.
•Cfwd No Answer/Cfwd No Ans Dest—Forwards calls only if the line is not answered.
•Cfwd No Answer/Cfwd No Ans Delay—Assigns a response delay time in seconds.
Calls
7
Calls
Forward Calls with the Phone Web Page

If your administrator disables the feature key synchronization (FKS) and XSI sync for call forwarding
on your phone, you can enter the value as number of seconds after which call needs to be forwarded.
If your administrator enables feature key synchronization (FKS) or XSI sync for call forwarding on your
phone, you can enter the value as number of rings after which call needs to be forwarded.
The call forwarding settings on the phone web page take effect only when FKS and XSI are disabled.
For more information, consult your administrator.
Step 3 Click Submit All Changes.
Activate Call Forward All with Feature Activation Code Synchronization
Your administrator enables a feature activation code that synchronizes the phone with the server to forward
all calls. When you activate the feature on the phone, you see a call forwarding icon displayed at the top
of the phone screen.
The Feature Activation Code Synchronization feature only supports Forward all.Forward busy and Forward
no answer are not supported.
Note
Procedure
Step 1 Press Forward.
Step 2 Do any of the following:
• Enter the target number, to which you want to forward incoming calls from this phone line.
• Press Contacts and select a contact from your contact directories.
• Press Recents and select an entry from the call history.
Step 3 Press Call to forward all calls to the specified number.
You can clear the call forward all service by pressing Clr fwd.
Transfer Calls
You can transfer an active call to another person.
Transfer a Call to Another Person
When you transfer a call, you can stay on the original call until the other person answers. This gives you an
opportunity to talk privately with the other person before you remove yourself from the call. If you don't want
to talk, transfer the call before the other person answers.
Calls
8
Calls
Activate Call Forward All with Feature Activation Code Synchronization

You can also swap between both callers to consult with them individually before you remove yourself from
the call.
Procedure
Step 1 From a call that is not on hold, press Transfer.
Step 2 Enter the other person's phone number and press Call.
Step 3 (Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4 Press Transfer again.
Consult Before You Complete a Transfer
Before you transfer a call, you can talk to the person that you're transferring the call to.
Before you begin
You have an active call that needs to be transferred.
Procedure
Step 1 Press Transfer .
Step 2 When the other person answers, you can talk to them.
Step 3 Press Transfer again.
Conference Calls and Meetings
You can talk with several people in a single call. You can dial another person and add them to the call. The
conference ends when all participants hang up.
Add Another Person to a Call
Procedure
Step 1 From an active call, press Conference.
Step 2 Enter the phone number for the party you want to add and press Call.
Step 3 Press Conference again.
Calls
9
Calls
Consult Before You Complete a Transfer

Record a Call
When you're on an active call, you can record it. You might hear a notification tone as you record the call.
During a recording, you see different recording icons on the Calls screen. The icon depends on the recording
state:
Table 1: Recording Icons
MeaningIcon
Recording in progress
Recording paused
Before you begin
Your administrator enables your phone with call recording.
Procedure
Step 1 Press Record while on an active call.
Step 2 (Optional) While recording is in progress, you can press PauseRec to pause the recording.
Step 3 (Optional) Press ResumeRec to resume the recording.
Step 4 (Optional) Press StopRec to stop the recording.
Step 5 Press End Call to end the call.
Instant Message and Presence Contacts
Instant message and presence (IM&P) contacts display their presence information. You can see if the person
is available, busy, or unavailable, or if the person does not want to be disturbed.
You use the UC-One Communicator to manage your lists of contacts. Your phone gets your lists of contacts
from the UC-One Communicator server.
When you use the phone, the phone sends status information to the UC-One Communicator.
Presence
Your company may use the “UC-One Communicator” service and integrate it with the phone. You can use
this service to display the status of your contacts.
On the phone, your status is displayed on the status line of the phone. You see one of the following:
• Available
• Away
Calls
10
Calls
Record a Call

• Do Not Disturb
• Offline
For more information on the “UC-One Communicator” service, see the Broadsoft documentation.
Make a Call to an IM and Presence Contact
When you call someone on your IM&P contacts, their presence state is displayed in your call history.
Before you begin
You administrator enables the IM&P directory in the phone.
Procedure
Step 1 Press Contacts.
Step 2 Press Category, if it displays on the phone. Otherwise, skip the step.
Step 3 Select IM&P contacts.
Step 4 Select a directory.
Step 5 Select an entry.
The entry shows the status of your contact.
Step 6 (Optional) Press Detail to view the contact details and press Back to return to the contacts list.
Step 7 Press Call.
Change Your Presence State
Because the phone is always available, you need to set your presence manually on the phone.
Before you begin
You administrator enables the IM&P directory in the phone.
Procedure
Step 1 Press Contacts.
Step 2 Press Category, if it displays on the phone. Otherwise, skip the step.
Step 3 Select IM&P contacts.
Step 4 Highlight a directory. For example, Favorite,Non-Group,All contacts, and so on.
Step 5 Press Presence.
Step 6 Select your presence from the list.
• Available—You can take a call.
Calls
11
Calls
Make a Call to an IM and Presence Contact

• Away—You have stepped away from the phone for a short time.
• Do not disturb—You don't want to take a call.
• Offline—You are not available to take calls. Typically, you use this presence when you leave the phone
for long periods of time.
Page a Group of Phones (Multicast Paging)
Your administrator can configure your phone as a part of a paging group. In a paging group, your phone can
automatically answer pages from other Multiplatform phones in the phone system. Each paging group has a
unique number associated with it. Your administrator gives you the configured paging group numbers. When
your phone is paged, you hear three short beeps. The phone establishes one-way audio between you and the
phone that called you. You do not have to accept the page.
Procedure
Dial the number of the paging group.
Call Center Features
Your administrator configures your phone as a call center phone.
Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts
as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a
supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call
details.
Your phone can have ACD status as:
• Sign in
• Sign out
• Available
• Unavailable
• Wrap-up
The initial ACD status is controlled by your administrator in two ways:
• The last local status can be restored as the ACD initial status when the phone boots up, status is changed
to "Registered" from "Unregistered" or "Registration failed", or registration destination ip address is
changed due to failover, fallback or DNS response is changed.
• The ACD initial status can be obtained from the server.
Calls
12
Calls
Page a Group of Phones (Multicast Paging)

Sign In as a Call Center Agent
When you're ready to start your work as a call center agent, you sign into the phone and set your status.
Your administrator can set up your phone so that when you sign into the phone, your status is set to Available
automatically. In this case, you don't need to manually set the status.
Procedure
Step 1 Press AgtSgnIn.
Step 2 Check your status as a call center agent.
If the status is Available, the icon displays beside your phone number. Otherwise, proceed with the next
steps to manually set the status.
Step 3 Press Agt status.
Step 4 Highlight the Available status.
Step 5 Press Select.
Sign Out as a Call Center Agent
When you're ready to end your work as a call center agent, change your status and sign out of the phone. After
you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.
Procedure
Press AgtSgnOut.
Change Your Status as a Call Center Agent
From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1 Press Agt status.
Step 2 Highlight the Unavailable status.
Step 3 Press Select.
Step 4 Press Agt status.
Step 5 Highlight the Available status.
Calls
13
Calls
Sign In as a Call Center Agent

Step 6 Press Select.
Step 7 Highlight the Wrap-up status.
Step 8 Press Select.
Accept a Call Center Call
When you sign into the phone as a call center agent and your phone status is set to available, your phone are
ready to accept call center calls. Before you answer a call, you see information about the call.
Procedure
Step 1 When you receive a call, you will see the call information page, press Back to exit and then press Answer to
accept it.
Step 2 Press Call Info to see the call details.
Step 3 At the end of the call, press End call.
Hold an Agent Call
When you are on a call center call, you can put the caller on hold and return to the call. While the call is held
for a long time, you will hear a reminder tone and a ring splash on the phone screen.
Procedure
Step 1 Press Hold.
Step 2 When you are ready to return, select the held call and press Resume.
Set a Disposition Code While on a Call Center Call
You can assign a disposition code to an active customer call or after you set your status to Wrap-up after a
call. Disposition codes are quick labels that you apply to call records to describe a call. It is an easy way to
label calls and keep track of customer contact history so that no details about the call are missed.
Before you begin
Your administrator enables your phone to add a disposition code.
Procedure
Step 1 Press Disp code.
Calls
14
Calls
Accept a Call Center Call

Step 2 Press Ok.
Trace a Call
You can trace an active call and the last incoming call in any agent status.
Before you begin
Your administrator enables your phone to trace a call.
Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2 In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Calls
15
Calls
Trace a Call

Calls
16
Calls
Escalate a Call to a Supervisor