Cisco 7942G - Unified IP Phone VoIP User manual

CLOUD VOICE S Service
Cisco IP Phone 7942G
User Guide
(Version 5.0)
HKBN Enterprise Solutions is the brand / trading name of HKBN Enterprise Solutions Limited and/or
HKBN Enterprise Solutions HK Limited

CLOUD VOICE S Service –Cisco IP Phone 7942G
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Table of Content
1. Phone Set Features and Functions...............................................................................2
1.1 Operation for IP Phone 7942G................................................................................. 3
1.2 Adjusting the Height of the Footstand...................................................................... 4
2. Preference Setup..........................................................................................................5
2.1 Changing the Ringer Type....................................................................................... 5
2.2 Adjusting the Ringer Volume.................................................................................... 5
2.3 Adjusting the Handset, Speakerphone, and Headset Volume.................................. 5
2.4 Changing the LCD Contrast..................................................................................... 5
3. Basic Features..............................................................................................................6
3.1 Placing a Call........................................................................................................... 6
3.2 Answering a Call...................................................................................................... 6
3.3. Ending a Call ........................................................................................................... 6
3.4 Muting a Call............................................................................................................ 6
4. Call Management Features...........................................................................................7
4.1 Placing a Call on Hold.............................................................................................. 7
4.2 Using Call Waiting ................................................................................................... 7
4.3 Transferring a Call ................................................................................................... 7
4.4 Redialing the Most Recently Dialed Number............................................................ 7
4.5 Forwarding all Calls ................................................................................................. 8
4.5.1 Setting up Call Forwarding from your IP Phone................................................ 8
4.5.2 Setting up Remote Call Forwarding from your Mobile ...................................... 8
4.5.3 Setting up Remote Call Forwarding via Internet............................................... 8
4.6 Placing a Conference Call........................................................................................ 8
4.7 Call Pickup............................................................................................................... 9
4.7.1 Call Pickup within your Group.......................................................................... 9
4.7.2 Directed Call Pickup (Specific Group Member)................................................ 9
4.8 Sim-Ring.................................................................................................................. 9
4.8.1 Enable/ Disable Sim-Ring................................................................................ 9
4.8.2 Switching Phone Conversation to Mobile....................................................... 10
4.8.3 Switching Phone Conversation from Mobile back to IP Phone....................... 10
5. VoiceMail Service (iVoiceMail Plus)............................................................................11
5.1 Activating VoiceMail............................................................................................... 11
5.1.1 Activating VoiceMail on your IP Phone............................................................ 11
5.1.2 Remote Activation of VoiceMail ...................................................................... 11
5.2 Accessing VoiceMail............................................................................................... 11
5.3 Remote Access to VoiceMail.................................................................................... 12
5.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013.......................... 12
6. VoiceMail Service (eVoiceMail)...................................................................................13
6.1 Activating VoiceMail............................................................................................... 13
6.1.1 Activating VoiceMail on your IP Phone............................................................ 13
6.1.2 Remote Activation of VoiceMail ...................................................................... 13
6.2 Accessing VoiceMail.............................................................................................. 13
6.3 Accessing VoiceMail.............................................................................................. 14
7. Using Call History.......................................................................................................14
8. Extension Mobility.......................................................................................................15
8.1 Logging into Extension Mobility.............................................................................. 15
8.2 Logging out of Extension Mobility........................................................................... 15

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CLOUD VOICE S service enabled by Cisco Unified IP Phone 7942G addresses the
communication needs of a transaction type worker. It provides two programmable lines and
feature keys, plus a high quality speakerphone. It has four dynamic soft keys that guide users
through call features and functions. Built-in headset port and integrated Ethernet Switch come
with the IP Phone 7942G. It also includes audio controls for full duplex speakerphone,
handset and headset. A large, pixel-based LCD display provides features such as date and
time, calling party name, calling party number, and digits dial.
1. Phone Set Features and Functions
Message Waiting
Indicator
Display static red
when a message
is waiting
On-screen mode button
Access to the voice mail
system, call histories,
directories, and phone
settings such as ring
type and network
configuration
Scroll Keys
To move among
different soft key
options displayed on
the LCD screen
Function Toggles
Toggles the handset, mute
and speaker functions on
and off
Soft Keys
Functions changed
depending on the
status of the phone
Line / Speed Dial Button
Opens a new line, speed
dial or end calls

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Icon
Features
Message
- Direct access to VoiceMail messages.
Directories
- The IP Phone 7942G identifies incoming messages and categorises
them for users on the screen. This allows users to quickly and effectively
return calls using direct dial-back capability.
Settings
- Allows the user to adjust display contrast and select from a large
number of unique ringer sounds, volume settings for all audio such as
ringer, handset, headset, and speaker.
Speaker / Mute
- An easy-to-use speaker on/off button and microphone mute buttons.
1.1 Operation for IP Phone 7942G
Installing the IP Phone and Connecting to the Network
Notes: IP Phone 7942G cannot function properly when there is a failure in power supply.
Icon Button
1. Connect the Ethernet cable to the
Network port.
2. Connect the handset to its respective
port.
3. Connect the power plug to the DC48V
AC Adapter port.
4. Lastly, plug in the AC Adaptor to the
power outlet.

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1.2 Adjusting the Height of the Footstand
1. Push in the footstand adjustment knob on
the right-hand side of the phone.
2. With the button depressed, adjust the
footstand to the desired height.
3. Depress the footstand adjustment knob.

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2. Preference Setup
2.1 Changing the Ringer Type
2.2 Adjusting the Ringer Volume
2.3 Adjusting the Handset, Speakerphone, and Headset Volume
2.4 Changing the LCD Contrast
1. Press the Settings button.
2. Use the Scroll keys to highlight Ring Type
in the
Settings menu.
3. Press the Select
soft key to display a list of Ring
Types.
4. Press the Scroll
key to highlight one of the
available Ring Types.
5. Press the Play soft key to hear a Ring Type.
6. Press the Select and then press the OK
soft key to
choose the Ring Type.
7. Press the Save
soft key to save your selection and
exit to the main menu.
1. While the phone is not in use, press the Up or Down Volume keys to adjust
volume to the desired level.
2. When the phone is ringing, press the Up or Down
Volume keys to adjust volume
to the desired level.
3. To save the volume setting, press the Settings button and then press the Save
soft key.
1. During a call, press the Volume key to increase or decrease the volume of your
Handset,Speakerphone or Headset.
2. To save the volume setting, press the Settings button and then press the Save
soft key.
Note: The volume setting will only be changed while the respective feature is in use.
1. Press the Settings button.
2. Use the Scroll button to highlight Contrast in the Setting menu.
3. Press the Select soft key to select the Contrast option.
4. Press the Up or Down soft key to set LCD contrast.
5. Press the OK soft key to accept the changes.
6. Press the Save soft key to save the new contrast setting and exit the Settings
menu.

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3. Basic Features
3.1 Placing a Call
There are 4 options for placing a new call:
3.2 Answering a Call
There are 3 options for answering a call:
3.3. Ending a Call
There are 3 options for ending a call:
3.4 Muting a Call
1. Lift up the Handset and dial the number.
2. Place a call by pressing the Line button.
3. Press the Speaker button and dial the number.
4. Press the NewCall soft key and dial the number.
1. Lift up the Handset.
2. Press the Answer soft key.
3. Press the Speaker button.
1. Hang up the Handset.
2. Press the EndCall soft key.
3. Press the Speaker button, when having handsfree conversation.
1. Press the Mute button.
2. To disengage mute, press Mute again.
Note: If you are using mute along with the speakerphone, lifting the handset will
disengage the mute function

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4. Call Management Features
4.1 Placing a Call on Hold
When you put a call on hold, the call remains active even though you and the other
party cannot hear each other. You can answer or place another call while a call is
being on hold.
4.2 Using Call Waiting
If you are enabled with call waiting for your phone, you will hear a call waiting tone
and the caller ID information will be shown on the phone‟s LCD screen if a new call
comes in when you are on the phone.
1. To answer the new call, press the Answer soft key. When you do so, the
original call will be put on hold.
2. To return to the original call, press the Hold button.
3. If the second call is still active, the call will be put on hold when you return to the
original call.
4. You can continue to use the Hold button to switch between the calls.
4.3 Transferring a Call
4.4 Redialing the Most Recently Dialed Number
1. To transfer a call to another phone, press the Transfer
soft key.
2. Dial the number to which you are transferring the call.
3. When you hear the ringing tone, press Transfer again
or, when the party answers, announce the call and
press Transfer.
4. Hang up to end your participation in the call.
1. During a call, press the Hold soft key.
2. To return to the call, press the Resume soft key.
1. Lift up the Handset and press the Redial soft key.
Note: You can also press the Redial soft key to place the call via Speakerphone

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4.5 Forwarding all Calls
4.5.1 Setting up Call Forwarding from your IP Phone
Note: Please remember to add ‘9’ before the 8-digit telephone number if the destination
number is a mobile phone/ an external destination number.
4.5.2 Setting up Remote Call Forwarding from your Mobile
1. Dial 2112 1113 to access Remote Call Forwarding hotline.
2. Follow the voice prompts and select the language by pressing „1‟ for Cantonese/
„2‟ for English.
3. Enter your Cloud Voice Number followed by “#”
4. Enter your Cloud Voice Password followed by “#”
5. Enter the destination number to which you want to forward all of your calls (e.g.
your mobile).
6. To cancel call forwarding, please dial 2112 1113 to deactivate the call forwarding
setting accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security reason, please
change your Cloud Voice Password on a regular basis.
4.5.3 Setting up Remote Call Forwarding via Internet
1. Visit https://adp.cloudvoice.hkbnes.net.
2. Click Cloud Voice User Portal button.
3. Enter your Cloud Voice Number and Cloud Voice Password to log onto Cloud
Voice User Portal.
4. Click Call Management to activate the Call Forwarding function.
7. Enter the destination number to which you want to forward all of your calls (e.g.
your mobile).
5. Similarly, to cancel all call forwarding, please login to Cloud Voice User Portal
again to deactivate the call forwarding accordingly.
Note: Starter Cloud Voice Password is your Cloud Voice Number. For security reason, please
change your Cloud Voice Password on a regular basis.
4.6 Placing a Conference Call
1. Press the CFwdALL soft key.
2. Dial the destination number to which you want to forward all calls.
3. To cancel forwarding all calls, press the CFwdALL soft key.
1. During a call, press the more soft key and then the Confrn soft key. This
opens a new line while placing other party(ies) on hold.
2. Place a call to another party.
3. When the call connects, press Confrn again to add this party to the call.
4. Repeat the first three steps to add another call party.

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4.7 Call Pickup
4.7.1 Call Pickup within your Group
When the phone of your pickup group member rings, you can use your own phone
to pick up and answer the call directly.
1. Press the PickUp button to transfer a ringing call within your pickup group to
your phone.
2. When your phone rings, press the Answer softkey to pickup and connect to the
call.
4.7.2 Directed Call Pickup (Specific Group Member)
1. Press GPickup.
2. Enter the extension number of the phone line with the call that you want to pick
up.
(For example, if the call is ringing on line extension number „2345‟, please enter
„2345‟.)
3. When your phone rings, press the Answer softkey to pickup and connect to the
call.
4.8 Sim-Ring
The simultaneous ringing feature allows you to bring any incoming call to your Cloud
Voice Number to both your desk IP phone and mobile.
4.8.1 Enable/ Disable Sim-Ring
1. Press the Mobility softkey to display the current status (Enable Mobile
Connect/ Disable Mobile Connect)
2. Press Select softkey to toggle the status.
3. Press the Exit softkey once you confirm the Sim-Ring status.
Note:
1. Please remember to submit your mobile phone number to HKBNES before you can enjoy
Sim-Ring.
2. If the call is not answered on your desk IP Phone and you have enabled Mobile Connect,
the incoming call will be diverted to your mobile phone after 4 seconds.

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4.8.2 Switching Phone Conversation to Mobile
When you are talking to your business partner on your IP phone and wish to leave
your desk, you can continue the phone conversation by using switching call to your
mobile.
1. During the phone conversation, press the Mobility softkey.
2. Select Send call to Mobile Phone.
3. The call will be in „Hold‟ status and transferred to your mobile within a few
seconds.
4. Pickup the call on your mobile and you can continue the phone conversation on
your mobile.
4.8.3 Switching Phone Conversation from Mobile back to IP Phone
If you pickup the call dialed at your Cloud Voice Number on your mobile, you can
switch the call back to your IP phone.
1. During the phone conversation, hang up the call on your mobile phone to
disconnect the call from your mobile phone.
2. The call will be in „Hold‟ status.
3. Within few seconds, the Resume softkey will be displayed on your IP phone.
4. Press the Resume softkey on your IP phone.
5. The call will be transferred to your IP phone and you can continue the phone
conversation.

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5. VoiceMail Service (iVoiceMail Plus)
5.1 Activating VoiceMail
5.1.1 Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
5.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you
are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing „1‟ for Cantonese and „2‟ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

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5.3 Remote Access to VoiceMail
1. Dial the access number 2112-2345. [Please dial (852) 2112-2345 when you
are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced and please select the
language by pressing „1‟ for Cantonese and „2‟ for English.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions for voice mail service.
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
5.4 Retrieval of VoiceMail via Outlook 2000/ 2003/ 2007/ 2010/ 2013
1. Open your Microsoft Outlook.
2. Click Tools.
3. Select Accounts.
4. Click New.
5. Select Microsoft Exchange, POP3, IMAP, or HTTP” and click Next.
6. Enter Account Information * and click Next.
7. Select Internet E-mail and click Next.
8. Enter Server Information ** and click Next.
9. Click Finish.
* When entering the Account Information, please input the following
Your Name: Name wish to be displayed in email
E-mail Address: 3[email protected]m.hk ; ‘3xxxxxxx’ is your
Cloud Voice Number
Username: Your Cloud Voice Number (e.g. 3xxxxxxx)
Password: Your Cloud Voice Password
** When entering Server Information, please input the following:
Account Type: IMAP
Incoming mail server: imaps12.cloudvoice.hkbnes.net;
Outgoing mail server: (Your ISP smtp or Google smtp)
Note: Starter Cloud Voice PIN is your Cloud Voice Number. For security reason, please
change your Cloud Voice Password regularly.

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6. VoiceMail Service (eVoiceMail)
6.1 Activating VoiceMail
6.1.1 Activating VoiceMail on your IP Phone
1. Press the Message button on your IP Phone
2. Enter your VoiceMail PIN followed by “#”
3. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service.
6.1.2 Remote Activation of VoiceMail
1. Dial the access number 2112-1288. [Please dial (852) 2112-1288 when you
are accessing VoiceMail service from overseas.]
2. A welcome greeting message will be announced.
3. Enter your User ID (your Cloud Voice Number) followed by “#”
4. Enter your VoiceMail PIN followed by “#”
5. Follow the voice instructions to change the VoiceMail PIN to activate the
VoiceMail service
Note: Starter VoiceMail PIN is your Cloud Voice Number. For security reason, please
change your VoiceMail PIN regularly.
6.2 Accessing VoiceMail
1. The red light on your Handset will light up when you have a voicemail message.
2. To access the voice messaging system, press the Message button
and follow the voice instructions.

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6.3 Accessing VoiceMail
7. Using Call History
1. Press the Directories button to display the directory
menu.
2. Use the Scroll
keys to highlight the desired call history
option: Missed Calls, Received Calls, or Placed Calls.
3. Press the Select
soft key to display the desired call
history.
For example:
a. Missed Call is highlighted.
b. Press the Select soft key to display the
Missed
Call options.
c. Dial the last missed caller by pressing the Dial
soft key.
4. To speed dial a number, use the Scroll
key to
highlight the desired number and press the Dial
soft
key. (If you do not want to make call, press the Exit
soft key twice to exit the Directories menu.
Directories
Button

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8. Extension Mobility
The Extension Mobility feature allows you to associate your phone number and user profile
with any IP Phone. When you use your Extension Mobility Personal Identification Number
(PIN) to log into an IP Phone, your assigned telephone number and the settings that you have
established will be associated with that phone.
Extension Mobility is useful particularly for those who do not routinely conduct business in the
same office. However, you can only log into one phone at a time. If you want to use another
phone, you must log out of the first phone.
8.1 Logging into Extension Mobility
The login service is accessed through the Services button on IP Phone 7942G. The user
enters login information in the form of a UserID and a Personal Identification Number (PIN).
By completing the verification process, the phone will reconfigure automatically with the
individual user‟s device profile information.
1. Press the Services button on your IP Phone.
2. From the Services menu, use the Navigation button to select the login option
for extension mobility. Then press the Select soft key.
3. Enter your UserID (your Cloud Voice Number).
4. Use the Navigation button to scroll down to the PIN prompt and enter your PIN.
5. Press the Submit soft key.
6. The IP Phone to which you have logged in will adopt your user profile
information; including your speed dials and those established services. You
will be prompted to select the device profile. Use the Navigation button to
scroll to the device and click the Select soft key.
7. Press the Exit soft key to return to the previous screen.
Note: Default IP Phone PIN is your Cloud Voice Number. For security reason, please change
your PIN regularly.
8.2 Logging out of Extension Mobility
1. Press the Services button on your IP Phone.
2. Use the Navigation button to select the logout option for Extension Mobility
3. Press the Select soft key.
4. The phone will display “Do you want to log out <your UserID>?”.
5. Select Yes.
6. Press the Exit soft key to return to the previous screen.