Cisco 8841 User manual

Cisco IP Phone [phone]
Multiplatform Phones User Guide

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All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means,
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Table of Contents
Cisco IP Phone [phone] Multiplatform Phones User Guide 1
Table of Contents
The Cisco IP Phone 8800 Series............................................................................................. 1
Feature Support....................................................................................................................................................1
Phone Setup............................................................................................................................. 2
Adjust the Handset Rest.......................................................................................................................................2
Change the Viewing Angle of Your Phone..........................................................................................................3
Connect to the Network........................................................................................................................................3
Secure the Phone with a Cable Lock ..................................................................................................................3
Coworker Line Status...........................................................................................................................................4
Activate or Deactivate Monitoring of the BLF List.............................................................................................5
Configure Monitoring of an Individual Line........................................................................................................6
Phone Layout: Buttons, Softkeys, Features, and Lines........................................................ 9
Navigation............................................................................................................................................................11
Softkeys, Line, and Feature Buttons...................................................................................11
Phone Screen Features........................................................................................................12
Differences Between Phone Calls and Lines......................................................................13
USB Ports..............................................................................................................................14
Mobile Device Charging .....................................................................................................................................14
Bluetooth and Your Phone...................................................................................................15
Energy Savings.....................................................................................................................15
Turn On Your Phone.............................................................................................................15
Troubleshooting..................................................................................................................................................16
Find Information About Your Phone .................................................................................................................16
View the Phone Status........................................................................................................................................17
View Status Messages on the Phone................................................................................................................17
View the Line Status...........................................................................................................................................17
View the Reboot History.....................................................................................................................................17
Report All Phone Issues.....................................................................................................................................17
Get More Information When Your Phone Displays a Provisioning Failure Message....................................18
Cisco One-Year Limited Hardware Warranty Terms........................................................................................18
Calls.........................................................................................................................................19
Make Calls.............................................................................................................................19
Make a Call with the Speakerphone ..................................................................................................................19

Table of Contents
Cisco IP Phone [phone] Multiplatform Phones User Guide 2
Make a Call with a Headset ................................................................................................................................19
Make an Emergency Call....................................................................................................................................19
Redial a Number..................................................................................................................................................19
Speed Dial.............................................................................................................................19
Assign a Speed-Dial Code from the Phone Screen .........................................................................................20
Dial an International Number.............................................................................................................................21
Secure Calls ........................................................................................................................................................22
Answer Calls.........................................................................................................................22
Answer a Call ......................................................................................................................................................22
Answer Call Waiting ...........................................................................................................................................22
Decline a Call.......................................................................................................................................................22
Silence an Incoming Call....................................................................................................................................22
Turn On Do Not Disturb......................................................................................................................................23
Turn On or Turn Off DND Using a Star Code....................................................................................................23
Mute Your Call.....................................................................................................................................................23
Hold Calls..............................................................................................................................24
Put a Call on Hold...............................................................................................................................................24
Resume a Call on Hold.......................................................................................................................................24
Swap Between Active and Held Calls................................................................................................................24
Call Park................................................................................................................................24
Place a Call on Hold with Call Park ...................................................................................................................25
Forward Calls........................................................................................................................25
Transfer Calls........................................................................................................................26
Transfer a Call to Another Person (Blind Transfer) .........................................................................................26
Consult Before You Complete a Transfer (Warm Transfer) ............................................................................26
Conference Calls and Meetings...........................................................................................27
Add Another Person to a Call............................................................................................................................27
Conference with a Star Code.............................................................................................................................27
Record a Call.........................................................................................................................27
Page a Group of Phones (Multicast Paging).......................................................................28
Multiple Lines........................................................................................................................28
Answer the Oldest Call First..............................................................................................................................28
View All Calls on Your Phone ............................................................................................................................28
Shared Lines .......................................................................................................................................................28

Table of Contents
Cisco IP Phone [phone] Multiplatform Phones User Guide 3
Call Center Features...............................................................................................................29
Sign In as a Call Center Agent...........................................................................................................................29
Sign Out as a Call Center Agent........................................................................................................................29
Change Your Status as a Call Center Agent.....................................................................................................29
Accept a Call Center Call....................................................................................................................................29
Hold an Agent Call..............................................................................................................................................30
Set a Disposition Code While on a Call Center Call.........................................................................................30
Trace a Call..........................................................................................................................................................30
Escalate a Call to a Supervisor..........................................................................................................................30
Phone Calls with Intelligent Proximity...................................................................................31
Mobile Devices and Your Desk Phone................................................................................31
Pair a Mobile Device with Your Desk Phone.....................................................................................................31
Switch Connected Mobile Devices....................................................................................................................31
Delete a Mobile Device .......................................................................................................................................32
Intelligent Proximity for Mobile Phones..............................................................................32
Handle an Incoming Mobile Call........................................................................................................................32
Make a Mobile Call..............................................................................................................................................32
Move a Call Between the Desk Phone and a Mobile Device............................................................................33
Adjust the Mobile Device Volume......................................................................................................................33
View Your Mobile Contacts on Your Desk Phone............................................................................................33
Save Contacts from Your Mobile Device on Your Desk Phone ......................................................................33
Delete Contacts in Your Mobile Device Contact List.......................................................................................34
View Your Mobile Call History on Your Desk Phone .......................................................................................34
Intelligent Proximity for Tablets ..........................................................................................34
Move the Audio from Your Tablet to Your Desk Phone...................................................................................34
Move the Audio from Your Desk Phone to Your Tablet...................................................................................34
Contacts ..................................................................................................................................35
Search for a Contact in Multiple Directories.......................................................................35
IP Centrex Directory ...........................................................................................................................................36
Personal Address Book .......................................................................................................37
Add a New Contact to Your Personal Address Book ......................................................................................37
Search for a Contact in Your Personal Address Book ....................................................................................37
Call a Contact in Your Personal Address Book ...............................................................................................37
Edit a Contact in Your Personal Address Book...............................................................................................37
Remove a Contact from Your Personal Address Book ...................................................................................38

Table of Contents
Cisco IP Phone [phone] Multiplatform Phones User Guide 4
Reverse Name Lookup for Incoming and Outgoing Calls .................................................38
Recent Calls ............................................................................................................................39
Recent Calls List...................................................................................................................39
View Your Recent Calls......................................................................................................................................39
View Call Logs from BroadWorks XSI Server...................................................................................................40
Return a Recent Call...........................................................................................................................................40
Clear the Recent Calls List.................................................................................................................................40
Create a Contact from a Recents Record .........................................................................................................41
Delete a Call Record ...........................................................................................................................................41
Delete All Call Records.......................................................................................................................................41
Voicemail.................................................................................................................................42
Your Voicemail Account.......................................................................................................42
Set up Voicemail on Your Phone.......................................................................................................................42
Check for New Voice Messages ........................................................................................................................42
Access Voicemail................................................................................................................................................42
Access Audio Voicemail.....................................................................................................................................43
Phone Behavior with Voicemail Setting............................................................................................................43
Phone Behavior with Voicemail and Missed Call Configuration Setting .......................................................44
Settings....................................................................................................................................45
Change the Ringtone..........................................................................................................................................45
Forward Calls in Specific Situations from Your Phone...................................................................................45
Turn on Do Not Disturb for a Specific Line.......................................................................................................46
Block an Anonymous Call..................................................................................................................................46
Block Caller ID.....................................................................................................................................................46
Set Up an Auto Answer Page.............................................................................................................................47
Set Up Voicemail.................................................................................................................................................47
Change the Time Format....................................................................................................................................47
Change the Date Format.....................................................................................................................................47
Change the Screen Saver...................................................................................................................................48
Adjust the Phone Screen Brightness................................................................................................................48
Adjust the Backlight Duration............................................................................................................................49
Change the Display Mode ..................................................................................................................................49
Specify an Audio Device for a Call....................................................................................................................50
Restart Your Phone ............................................................................................................................................50
Set Language ......................................................................................................................................................50

Table of Contents
Cisco IP Phone [phone] Multiplatform Phones User Guide 5
Reset Password..................................................................................................................................................51
Accessibility with Voice Feedback......................................................................................51
Enable Voice Feedback......................................................................................................................................52
Adjust Voice Speed ............................................................................................................................................52
Adjust Voice Volume ..........................................................................................................................................53
Accessories for Cisco IP Phone [phone] with MPP Firmware .........................................54
Accessories.............................................................................................................................56
Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware.....56
View the Accessories Associated with Your Phone ..........................................................56
Headsets ...............................................................................................................................56
Important Headset Safety Information..............................................................................................................56
Cisco Headsets 500 Series.................................................................................................................................57
Cisco Headset 521 and 522 Buttons and LED..................................................................................................58
Charge Cisco Headset 561 and 562...................................................................................................................62
Upgrade the Headset 500 Series Firmware.......................................................................................................63
Cisco Headset 500 Series Setup........................................................................................................................63
Adjust Your Headset Bass and Treble..............................................................................................................64
Adjust Your Headset Microphone Volume........................................................................................................64
Adjust Your Headset Speaker Feedback ..........................................................................................................64
Test Your Headset Microphone.........................................................................................................................65
Third Party Headsets............................................................................................................66
Wired Headsets.......................................................................................................................67
Wireless Headsets ..............................................................................................................................................67
Standard Headsets...............................................................................................................67
USB Headsets.......................................................................................................................68
Bluetooth Wireless Headsets.................................................................................................69
Turn Bluetooth On or Off....................................................................................................................................70
Wireless Headsets ..................................................................................................................72
Swap Headsets While on a Call .........................................................................................................................72
Adjust Sidetone Gain..........................................................................................................................................72
Adjust the Microphone Gain..............................................................................................................................73
Test the Microphone...........................................................................................................................................73
Tune the Speaker................................................................................................................................................74
Specify an Audio Device for a Call....................................................................................................................75

Table of Contents
Cisco IP Phone [phone] Multiplatform Phones User Guide 6
Dynamically Select an Audio Path for a Call....................................................................................................75
External Speakers and Microphone ....................................................................................76
Cisco IP Phone Key Expansion Module (KEM) Setup Overview .......................................76
Key Expansion Module Power Information ......................................................................................................77
Key Expansion Module Buttons and Hardware................................................................................................78
Column Modes ....................................................................................................................................................79
Allocate a Key Expansion Module Type with the Phone Menu.......................................................................79
Adjust the Screen Brightness............................................................................................................................79
Modify a Speed Dial on a Key Expansion Module............................................................................................80
View the UDI Information of the Key Expansion Module.................................................................................80
Product Safety and Security ..................................................................................................81
Safety and Performance Information ..................................................................................81
Power Outage......................................................................................................................................................81
Regulatory Domains...........................................................................................................................................81
Health-Care Environments.................................................................................................................................81
External Devices.................................................................................................................................................81
Bluetooth Wireless Headset Performance........................................................................................................81
Ways to Provide Power to Your Phone.............................................................................................................82
Phone Behavior During Times of Network Congestion...................................................................................82
UL Warning ...........................................................................................................................82
EnergyStar ............................................................................................................................82
Compliance Statements for the USA.....................................................................................83
Part 15 Radio Device ..........................................................................................................................................83
FCC Compliance Statements...............................................................................................83
FCC Part 15.19 Statement ..................................................................................................................................83
FCC Part 15.21 Statement ..................................................................................................................................83
FCC RF Radiation Exposure Statement..............................................................................83
FCC Receivers and Class B Digital Statement ...................................................................83
Cisco Product Security Overview..........................................................................................84
Important Online Information...............................................................................................84
End User License Agreement............................................................................................................................84
Regulatory Compliance and Safety Information..............................................................................................84

The Cisco IP Phone 8800 Series
Cisco IP Phone [phone] Multiplatform Phones User Guide 1
The Cisco IP Phone 8800 Series
The Cisco IP Multiplatform Phones (MPP) 8841 and 8851 deliver easy-to-use, highly-secure
voice communications.
Cisco IP MPP 8841 Phone
Cisco IP MPP 8851 Phone
The table below lists the major features on both phones.
Features
8841
8851
Screen
Color
Color
USB Ports
0
1
WiFi
No
No
Bluetooth
No
Yes
Cisco Intelligent Proximity
No
Yes
Key Expansion Modules
0
2
To use the phone, connect to a network and configure to connect to a call control system. The
phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the
phone.
Feature Support
This document describes the features that the device supports. However, not all features may
be supported with your current configuration. For information on supported features, contact
your administrator.

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 2
Phone Setup
Your phone will be set up and connected to the network.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need
to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Figure 1. Adjust the Handset Rest
Use the following steps to adjust the handset rest.
1. Remove the handset from the cradle and pull the plastic tab from the handset
rest.
2. Rotate the tab 180 degrees.
3. Hold the tab between two fingers, with the corner notches facing you.
4. Line up the tab with the slot in the cradle and press the tab evenly into the slot. An
extension protrudes from the top of the rotated tab.
5. Return the handset to the handset rest.

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 3
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen. If your phone has a
video camera, you can change the angle to improve the camera view.
Use the following steps to change the viewing angle of your phone.
1. Hold the receiver in the cradle with one hand.
2. Move the footstand with the other hand to change the angle.
3. (Optional) Adjust the footstand on the key expansion module and ensure that the
phone and key expansion module are stable.
4. (Optional) Press Self-view to check the camera angle.
Connect to the Network
The 8841/8851 phones must be plugged into the network via an Ethernet cable.
Secure the Phone with a Cable Lock
You can secure your Cisco IP Phone [phone] with a laptop cable lock up to three-quarters of
an inch wide.
Use the following steps to secure the phone with a cable lock.
1. Take the looped end of the cable lock and wrap it around the object to which you
want to secure your phone.
2. Pass the lock through the looped end of the cable.
3. Unlock the cable lock.
4. Press and hold the locking button to align the locking teeth.
5. Insert the cable lock into the lock slot of your phone and release the locking
button.
6. Lock the cable lock.

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 4
Coworker Line Status
You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you
routinely handle calls for colleagues and need to see if they are available to answer calls. The
monitoring line keys function as Busy Lamp Field (BLF) keys. A BLF is an LED that changes
color to indicate the status of the monitored line.
The following table describes the LED status:
LED Color
Meaning
Your administrator performs the necessary setup on the server and for the phone to allow you to
monitor desired lines.
You can configure monitoring on your phone two ways:
•You can configure monitoring of an individual user’s line.
•If your administrator has set up a BLF list for you, you can activate or deactivate
monitoring of the entire list. The BLF list is the list of users whose lines you can
monitor. The phone monitors each user on a separate line key. The phone
assigns available line keys for monitoring, automatically.
With the appropriate configuration, you can use the BLF keys to call the monitored line (speed
dial) and to answer incoming calls to the monitored line (call pickup).
When the configuration is complete, the icon in the BLF key label indicates the combination of
features configured on the key:
Green
The monitored line is available.
Red
The monitored line is busy.
Blinking red
The monitored line is ringing.
Amber
Error in BLF key configuration.

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 5
The table below illustrates the Busy Lamp Field icons.
BLF
BLF
and
Speed
Dial
BL
F
and
Call
Par
k
BLF
and
Call
Picku
p
BLF,
Speed
Dial, and
Call
Pickup
BLF,
Speed
Dial,
and Call
Park
BLF, Call
Pickup,
and Call
Park
BLF,
Speed
Dial, Call
Pickup,
and Call
Park
Activate or Deactivate Monitoring of the BLF List
If your administrator has configured a Busy Lamp Field (BLF) list for you, you can activate or
deactivate monitoring of the entire BLF list. The phone monitors each user on a separate line
key. When you activate monitoring, the phone assigns available line keys in sequence to
monitor the BLF list entries.
The phone may use line keys both on the phone and any Key Expansion Module attached to
the phone, or only the Key Expansion Module. This is controlled by your administrator.
The BLF list keys function the same way as individual BLF keys. When you activate monitoring,
the phone displays the status of the monitored lines on the BLF list keys.
The sequential order of the users in the BLF list is set by your administrator and the
corresponding BLF list keys maintains the order. You can choose to configure another feature
such as speed dial on a BLF list key at any time. However, it renders the line key unavailable for
the BLF list.
When you make any change to line key configurations, the phone redoes the BLF list key
assignment. The phone only assigns available line keys in the same order. (Note: This can
result in changes to the positions of BLF list keys.)
The phone monitors as many users as possible with the available line keys. You can make
more line keys available for monitoring the list by removing features configured on those keys.
Idle
Alerting
In use
Call
parked
-
-
-
-
Error

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 6
Use the following steps to activate/deactivate monitoring of the BLF list. (Note: The
administrator must configure the BLF list first.)
1. From your desk phone, press the Applications icon .
2. Select User preferences > Attendant console preferences > BLF list.
•When BLF list is set to Show, monitoring is activated. The phone shows the
status on the monitored lines on the BLF list keys.
•When BLF list is set to Hide, monitoring is deactivated.
3. Press Set.
Configure Monitoring of an Individual Line
You can configure a line key to monitor a coworker's line status. When you add speed dial to
the configuration, you can use the line key to call the monitored line. When you add call pickup
to the configuration, you can use the line key to answer incoming calls to the monitored line.
The line key functions as a Busy Lamp Field (BLF) key.
You can select any available line key to configure this feature. You can also select any line key
that is functioning as a speed-dial key or as a BLF key. Your configuration will override any
existing configuration for the key.
If your administrator has configured a BLF list for you, you can only monitor the lines of people
who are in the list.
Your phone may already monitor the entire list. You can still configure an individual key to
monitor a line. However, the phone will no longer monitor the line automatically as part of the
list. If you remove the individual BLF key configuration, the phone resumes monitoring the line
automatically as part of the list. Note that the phone adjusts the BLF list key assignment every
time it adds or removes a line for automatic monitoring. This results in changes to the positions
of BLF list keys.

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 7
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-
dial number, the speed-dial number must contain all the digits you need to make the call. For
example, if you need to dial 9 to get an outside line, you enter the number 9 and then the
number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a
meeting access code, an extension, a voicemail password, an authorization code, and a billing
code.
The dial string can contain the following characters:
•0 to 9
•Pound (#)
•Asterisk (*)
•Comma (,): This is the pause character, and gives a 2 second delay in the
dialing. You can have several commas in a row. For example, two commas (,,)
represent a pause of 4 seconds.
The rules for dial strings are:
•Use the comma to separate the parts of the dial string.
•An authorization code must always precede a billing code in the speed-dial
string.
•A single comma is required between the authorization code and the billing code
in the string.
•A speed-dial label is required for speed dials with authorization codes and
additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that
the digit sequence is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed
dial in the call history. If you press Redial after you connect to a speed-dial destination, the
phone prompts you to enter any required authorization code, billing code, or additional digits
manually.

Phone Setup
Cisco IP Phone [phone] Multiplatform Phones User Guide 8
Example
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
To set up a speed-dial number to call a person at a specific extension, and if you need an
authorization code and billing code, consider the following requirements:
•You need to dial 9 for an outside line.
•You want to call 5556543.
•You need to input the authorization code 1234.
•You need to input the billing code 9876.
•You must wait for 4 seconds.
•After the call connects, you must dial the extension 56789#.

Phone Layout: Buttons, Softkeys, Features, and Lines
Cisco IP Phone [phone] Multiplatform Phones User Guide 9
Phone Layout: Buttons, Softkeys, Features, and Lines
Note: The Cisco IP Phone 8841 and 8851 do not have a camera.
This phone supports 5 lines, with dedicated feature buttons for Voice Mail, Hold, Transfer and
Conference. Other features are available via softkeys. It also features a dedicated headset jack.
Figure 2. Cisco IP MPP 8841/8851 Phone

Phone Layout: Buttons, Softkeys, Features, and Lines
Cisco IP Phone [phone] Multiplatform Phones User Guide 10
Num
Icon/Button/Device
Type
Description
1
Handset and Handset
light strip
Indicates whether you have an incoming call
(flashing) or a new voice message
2
Phone Screen
Shows information about phone, directory number,
active call and line status, speed dials, placed calls,
and menu listings
3
Programmable feature
and session buttons
feature buttons (left side) Use to view calls on a line,
or access speed dial, or all calls.
Session buttons (right side) used to answer a call,
resume call, or can display missed calls
4
Softkey buttons
Used to enable softkey options, displayed on phone,
(answer calls, forward calls)
5
Navigation cluster
Navigation cluster, and select button allows you to
scroll menus, highlight items, or select highlighted
items
6
Release button
Ends a connected call or session
7
Hold/Resume button
Places an active call on hold and resumes held call
8
Conference button
Creates conference call
9
Transfer button
Transfers a call
10
Speakerphone button
Toggles the speakerphone on or off. The button is lit
when speakerphone is on
11
Mute button
Toggles the microphone on or off. When the
microphone is muted, the button is lit
12
Headset button
Toggles headset on or off. When headset is on,
button is lit
13
Keypad
Allows you to dial phone numbers, enter letters,
select menu items (by entering the item number)
14
Volume button
Adjust the handset, and speaker volume(off hook)
and the ringer volume (on hook)

Phone Layout: Buttons, Softkeys, Features, and Lines
Cisco IP Phone [phone] Multiplatform Phones User Guide 11
Navigation
Use the outer ring of the Navigation cluster to scroll through menus and to move between fields.
Use the inner Select button of the Navigation cluster to select menu items.
Figure 3. Navigation button
If a menu has an index number, you can enter the index number with the keypad to select the
item.
Softkeys, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
•Softkeys, located below the screen, give you access to the function displayed
on the screen above the softkey. The softkeys change depending on what you
are doing at the time. The More... softkey indicates more functions are
available.
•Feature and line buttons, located on either side of the screen, give you access
to phone features and phone lines.
•Feature buttons: Used for features such as Speed dial or Call pickup, and to
view your status on another line.
•Line buttons: Used to answer a call or resume a held call. When not used for an
active call, used to initiate phone functions, such as the missed calls display.
15
Contacts button
Opens or closes the Directories menu. Use the
Contacts button to access personal and corporate
directories (coming soon)
16
Applications button
Opens or closes the Applications menu. Use the
Applications button to access call history, user
preferences, phone settings, and phone model
information
17
Messages button
Autodials your voice messaging system (varies by
system)
18
Back button
Returns to the previous screen or menu

Phone Layout: Buttons, Softkeys, Features, and Lines
Cisco IP Phone [phone] Multiplatform Phones User Guide 12
Feature and line buttons illuminate to indicate status:
Green, steady LED—Active call or two-way intercom call
Green, flashing LED—Held call
Amber, steady LED—Privacy in use, one-way intercom call, or logged into a Hunt Group
Amber, flashing LED—Incoming call or reverting call
Red, steady LED—Remote line in use (shared line or Line Status) or Do Not Disturb (DND)
active
Red, flashing LED—Remote line on hold
Your administrator can set up some functions as softkeys or as feature buttons. You can also
access some functions with softkeys or the associated hard button.
Phone Screen Features
The phone screen shows information about your phone such as directory number, active call
and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is
made up of three sections: the header row, the middle section, and the footer row.
Figure 4. Cisco IP Phone 8800 Screen