Cisco 7902G - Unified IP Phone VoIP User manual

Quick Start Guide
Cisco IP Phone 7902G
1Cisco One-Year Limited Hardware Warranty Terms
2Overview
3Connecting Your Phone
4Introducing Your Cisco IP Phone 7902G
5Tips for Using Your Phone
6Using Additional Features
7Where to Find More Information
8Safety Notices

2
1 CiscoOne-YearLimitedHardware
Warranty Terms
There are special terms applicable to your hardware warranty
and various services that you can use during the warranty
period. Your formal Warranty Statement, including the
warranty applicable to Cisco software, is included on the CD
that accompanies your Cisco product. Follow these steps to
access and download the Cisco Information Packet and your
warranty document from the CD or from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.
htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make
sure that the part number 78-5235-02F0 is highlighted.
b. Select the language in which you would like to read the
document.
c. Click Go.
The Cisco LimitedWarrantyand Software License page
from the Information Packet appears.
d. Read the document online, or click the PDF icon to
download and print the document in Adobe Portable
Document Format (PDF).
Note You must have Adobe Acrobat Reader to view
and print PDF files. You can download the
reader from Adobe’s website:
http://www.adobe.com
3. To read translated and localized warranty information
about your product, follow these steps:
a. Enter this part number in the Warranty Document
Number field:
78-10747-01C0

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b. Select the language in which you would like to view the
document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to
download and print the document in Adobe Portable
Document Format (PDF).
You can also contact the Cisco service and support website for
assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Replacement, Repair, or Refund Policy for
Hardware
Cisco or its service center will use commercially reasonable
efforts to ship a replacement part within ten (10) working days
after receipt of a Return Materials Authorization (RMA)
request. Actual delivery times can vary, depending on the
customer location.
Cisco reserves the right to refund the purchase price as its
exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA)
Number
Contact the company from whom you purchased the product. If
you purchased the product directly from Cisco, contact your
Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number

4
2 Overview
This guide is designed to help you quickly set up and use your
Cisco IP Phone 7902G.
3 Connecting Your Phone
Chances are, your system administrator or a technician will
connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, connecting your phone is easy.
Refer to Figure 1 to locate ports on the back of your phone.

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Figure 1 Cisco IP Phone 7902G Cable Connections
1Network (Ethernet) port (10 BASE T)
2Handset port
2
3
54
1
79976

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Follow these steps to connect your Cisco IP Phone to the
corporate IP network.
Step 1 Be sure to read the “Safety Notices” section on page 23
before connecting your phone. Also, verify that your
system administrator is ready for you to connect your
phone to the network.
Step 2 Use the Ethernet cable included with your phone to
connect the network port on the back of your phone to
the Ethernet port in your workspace.
Step 3 Connect the handset to the handset port. Ensure that
the end of the cord with the longer uncoiled section is
connected to the body of the phone.
Step 4 If your system administrator delivered your
Cisco IP Phone with a power supply, connect the power
supply plug to the adapter port on the back of the
phone. Then use the power cable to connect the power
supply to a standard power outlet in your workspace.
If your system administrator delivered your phone
without a power supply, your phone probably receives
power through the Ethernet connection.
After you connect the Cisco IP Phone to its power source, a
start-up process begins. The phone uses a combination of the
three LEDs (handset, Hold and Menu buttons) to indicate the
phone start-up process. After several minutes, startup is
complete and your phone is ready to use. If you experience any
difficulties, refer to the “General Troubleshooting Tips” section
on page 17 or contact your system administrator.
3DC adapter port (DC48V)
4
Power supply with DC output connector. (Optional.
Required only if power is not supplied through an
Ethernet connection.)
5Power cable with wall AC plug. Provided if your phone
uses external power.

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Caution If you plan to power your phone locally (instead of
receiving power through the Ethernet connection),
use only a Cisco 48 volt power supply designed to
work with a Cisco IP Phone.
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the
handset rest to ensure that the receiver will not slip out of the
cradle. This is especially important if the phone will hang from
a wall. Refer to the following table for instructions.
Figure 2 Using the Handset Rest
1 2 3
77354

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Tip If your Ethernet cable has a cover over the RJ-45
connector, the cover can prevent the phone from sitting
squarely on your workspace or desk surface. To fix this
problem, pull the cable cover back to expose the RJ-45
connector.
4 Introducing Your
Cisco IP Phone 7902G
A Cisco IP Phone 7902G is a basic telephone that provides voice
communication over an IP (Internet Protocol) network. This
phone allows you to place and receive telephone calls, and
supports features that you have come to expect from a basic
telephone—such as call hold, call waiting, call forward, call
transfer, redial, and conference calling.
An Overview of Your Cisco IP Phone 7902G
Refer to the following illustration and table to identify buttons
and parts on your Cisco IP Phone 7902G.
1Set the handset aside and use your thumb and finger to
grasp and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest with the extension
protruding from the top of the tab.
Replace the handset in the rest. The tab hooks into a slot
in the handset to ensure that the handset will not slip out
of the rest.

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Figure 3 Cisco IP Phone 7902G Features
1Cisco IP Phone
series type Indicates the Cisco IP Phone Series to which your phone belongs.
2Label and
plastic cover A paper label, protected by a plastic cover, is used to indicate your phone
number. You can also note your speed
dial numbers on this label.
3Feature
buttons
Redial
Transfer
Conference
Messages
Enable you to engage the Redial,
Transfer, Conference, and Messages
functions.

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4Volume button Increases or decreases volume for the
handset. Also controls the ring volume
(if on-hook).
5Hold button Places an active call on hold, resumes a
held call, or switches between an active
call and a held call—depending on the
line state.
6Menu button This button accesses the Interactive
Voice Reponse (IVR) system for phone
configuration. You should only use this
button as directed by your system
administrator.
Note If you accidentally press this
button and enter the IVR, hang
up the phone to exit.
7Dial pad Works exactly like the dial pad on a
traditional telephone.
8Handset with
indicator light Functions like a traditional handset. The light strip at the top of the handset blinks
when the phone rings and remains lit to
indicate a new voice mail message
(depending on your message system).

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5 Tips for Using Your Phone
This section provides quick tips for getting started with your
Cisco IP Phone 7902G. For more feature information, see the
“Using Additional Features” section on page 12.
•How Do I Place a Call?, page 11
•How Do I Answer a Call?, page 11
•How Do I End a Call?, page 11
•How Do I Put a Call on Hold?, page 11
•How Do I Adjust the Handset Volume?, page 12
•How Do I Adjust the Ring Volume?, page 12
How Do I Place a Call?
Use any of the following approaches to place a call:
•Lift the handset and dial the number.
•Lift the handset, and press and hold for approximately two
seconds a number on the keypad associated with a Speed
Dial number you have set up.
•Lift the handset and press the Redial feature button to dial
the last dialed number.
How Do I Answer a Call?
•Pick up the handset.
How Do I End a Call?
•Hang up the handset.
How Do I Put a Call on Hold?
•Press the Hold button.
The Hold button lights red.
•To return to the held call, press the lit Hold button.

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A call on hold remains active even though you and the other
party cannot hear each other. You can answer or place another
call while a call is on hold.
Note Because engaging the Hold feature can generate music
or a beeping tone, avoid putting a conference call on
hold.
How Do I Adjust the Handset Volume?
•Press the up or down Volume button when the handset is in
use.
The volume is automatically saved when you release the
Volume button.
How Do I Adjust the Ring Volume?
•Press the up or down Volume button when the handset is
not in use (in the handset cradle).
The volume is automatically saved when you release the
Volume button.
6 Using Additional Features
Once you are comfortable using your Cisco IP Phone 7902G to
place calls and accomplish other basic phone tasks, use this
section to find out about additional features on your phone.
•How Do I Use Voice Mail?, page 13
•How Do I Set Up a Conference Call?, page 14
•How Do I Use Call Waiting?, page 14
•How Do I Transfer a Call?, page 15
•How Do I Forward All Calls?, page 15
•How Do I Use Speed Dialing?, page 16

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How Do I Use Voice Mail?
Your phone administrator chooses the voice mail system that
your phone uses. For information on how to use your voice mail
system, refer to the documentation that came with it. For
example, if your administrator configured your phone system to
work with Cisco Unity, you would refer to the Cisco Unity
documentation about working with your voice mail.
To set up voice mail:
•Press the Message feature button on your Cisco IP Phone
and follow the voice instructions.
Your system administrator will provide you with a default
password.
To access voice mail:
•Press the Message feature button and follow the voice
instructions.
Note Your voice mail number may also be pre-programmed
as a speed dial number. Contact your system
administrator for this number.
Tip When you have one or more new voice mail messages,
the red light on your phone’s handset remains lit.

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How Do I Set Up a Conference Call?
To turn a two-party call into a conference call, follow these
steps:
Step 1 During a call, press the Conference feature button.
Doing so automatically activates a new line and puts
the first party on hold.
Step 2 Place a call to another number or extension.
Step 3 When the call connects, press Conference again to add
the new party to the conference call.
Note Once the conference call initiator disconnects,
no additional parties can be added.
How Do I Use Call Waiting?
If you are on a call when another a call comes in, you will hear
a call waiting tone or see the indicator light on the handset
flashing, depending on the configuration of your phone.
To answer the new call:
Step 1 Press the Hold button.
When you do so, the original call is put on hold.
Step 2 To return to the original call, press the Hold
button.You can continue to use the Hold button to
switch between the calls.

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How Do I Transfer a Call?
To transfer a call to another number or extension:
Step 1 During a call, press the Transfer feature button. Doing
so automatically puts the call on hold.
Step 2 Dial the number or office extension to which you want
to transfer the call.
Step 3 When the call rings on the other end, press Transfer
again. Or, when the party answers, announce the call
and then press Transfer.
If necessary, press the Hold button to return to the
original call.
How Do I Forward All Calls?
To forward all of your incoming calls to another number:
Step 1 Lift the handset and press **1.You will hear a short
confirmation tone. Then enter the phone number to
which you want to forward your calls.
You will hear another short confirmation tone to
indicate that call forwarding is in effect.
Step 2 To cancel call forwarding, lift the handset and press
**2.
You will hear a short confirmationtone to indicate that
call forwarding is no longer in effect.

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Call Forwarding Tips
•You can use call forwarding to send your incoming calls to
another Cisco IP Phone or to a traditional analog phone.
•If call forwarding is active and there is no answer at the
forwarded number (by a person, answering machine, or
voice mail system), the call will be redirected to your voice
mail system.
•You can set up call forwarding when you are not at your
phone by accessing the Cisco CallManager User Options
website from your computer. To access this site, ask your
system administrator for the URL and default password.
How Do I Use Speed Dialing?
You can create up to four speed dial buttons on your phone
using the Cisco CallManager User Options website. To access
this site, ask your system administrator for the URL and default
password.
Once you have created speed dial numbers, you can place speed
dial calls from your phone.
To use speed dial:
•Press and hold (for about 2 seconds) the number on your
keypad that you assigned as a speed dial number.
7 Where to Find More Information
Your system administrator should be your first point of contact
if you have problems installing or using your
Cisco IP Phone 7902G.
If applicable, your system administrator will advise you of a
User Options website where you can control some of your
phone’s features online. For example, you can set up call
forwarding and establish speed dials from this site.

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General Troubleshooting Tips
Refer to the following table for some general troubleshooting
information for your phone.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical
assistance,and other technicalresources. These sections explain
how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the
World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
Problem Explanation
The phone Hold and
Menu buttons are lit or
flashingafterthe phoneis
connected to power.
Your phone did not initialize
correctly. Contact your system
administrator who will help you
troubleshoot the problem.
No dial tone. Check that all the cable
connections are secure and that
thephoneisproperlyconnectedto
power. See the “Connecting Your
Phone” section on page 4.
The phone does not ring. Check the ring volume setting. See
the “How Do I Adjust the Ring
Volume?” section on page 12.
The Menu button was
accidentally pressed and
you entered the IVR
system.
Hang up the phone to exit.
The phone Hold button
flashes red and the Menu
button flashes green at
the same time.
The phone’s firmware is being
upgraded. After the upgrade, all
LEDs on the phone should be off.

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You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a
Cisco Documentation CD-ROM package, which may have
shipped with your product. The Documentation CD-ROM is
updated monthly and may be more current than printed
documentation. The CD-ROM package is available as a single
unit or through an annual subscription.
Registered Cisco.com users can order the Documentation
CD-ROM (product number DOC-CONDOCCD=) through the
online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this
URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can
order Cisco product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Registered Cisco.com users can order the Documentation
CD-ROM (Customer Order Number
DOC-CONDOCCD=) through the online Subscription
Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation
through a local account representative by calling Cisco
Systems Corporate Headquarters (California, U.S.A.) at
408 526-7208 or, elsewhere in North America, by calling
800 553-NETS (6387).

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Documentation Feedback
You can submit comments electronically on Cisco.com. On the
Cisco Documentation home page, click Feedback at the top of
the page.
You can email your comments to bug-d[email protected]m.
You can submit your comments by mail by using the response
card behind the front cover of your document or by writing to
the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical
Assistance Center (TAC) Website, as a starting point for all
technical assistance. Customers and partners can obtain online
documentation, troubleshooting tips, and sample
configurations from the Cisco TAC website. Cisco.com
registered users have complete access to the technical support
resources on the Cisco TAC website, including TAC tools and
utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that
let you access Cisco information, networking solutions,
services, programs, and resources at any time, from anywhere in
the world.
Cisco.com provides a broad range of features and services to
help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages

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•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and
certification programs
To obtain customized information and service, you can
self-register on Cisco.com at this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical
assistance with a Cisco product, technology, or solution. Two
levels of support are available: the Cisco TAC website and the
Cisco TAC Escalation Center. The avenue of support that you
choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance
concerning Cisco product capabilities, product installation,
or basic product configuration.
•Priority level 3 (P3)—Your network performance is
degraded. Network functionality is noticeably impaired,
but most business operations continue.
•Priority level 2 (P2)—Your production network is severely
degraded, affecting significant aspects of business
operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down,
and a critical impact to business operations will occur if
service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues
yourself, saving both cost and time. The site provides
around-the-clock access to online tools, knowledge bases, and
software. To access the Cisco TAC website, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco
service contract have complete access to the technical support
resources on the Cisco TAC website. Some services on the Cisco