Cisco Cisco Unified IP Phone 7960G User manual

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Cisco Systems, Inc.
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Fax: [phone]
Cisco Unified IP Phone 7960G and
7940G Phone Guide for Cisco Unified
Communications Manager 7.0 (SIP)

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registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0805R)
© 2008 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP Phone
7960G and 7940G for
Cisco Unified
Communications
Manager 7.0 (SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
Answer Answer a call
Cancel Cancel an action and exit the
screen without applying changes
CFwdAll Setup/cancel call forwarding
Confrn Create a conference call
DND Turn off DND
EditDial Edit a number in a call log
EndCall End the current call
Exit Return to the previous screen
Join Join two additional calls already
on a single line to create a
conference
more Display additional softkeys
NewCall Make a new call
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
Trnsfer Transfer a call
URL URL dialing mode
Common Phone Tasks
View online
help on the
phone
Press or twice
quickly.
Place a call Go off-hook before or after
dialing a number.
Place a call
while another
call is active
Press NewCall. The original
call is placed on hold
automatically.
Add another
participant to a
call
From a connected call, press
Confrn. Enter the
participant’s phone number
and wait for the call to
connect. Press Join.
Transfer a call
to a new
number
From an active call, press
more, then Trnsfer. Enter
the target number and wait
for an answer. Press Trnsfer
again. Or press EndCall to
cancel the transfer.
Redial a
number
Press Redial.
Edit an entry Press <-- to delete the entry
to the left of the cursor. (To
move cursor to left, press
<<. To move cursor to right,
press >>.)
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Phone Screen Icons
Call State
Incoming call
Off-hook
On-hook
Selected Device
Handset in use
Headset in use
Speakerphone in use
Other Features
Speed Dial
Message waiting
Phone service URL assigned
Button Icons
Messages
Services
or Help
Directories
Settings
Speaker
Mute
Headset
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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 5
Contents
Softkey Definitions 3
Common Phone Tasks 3
Phone Screen Icons 4
Button Icons 4
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Phone Screen Features 10
Cleaning the Phone Screen 10
Understanding Feature Buttons and Menus 11
Entering and Editing Text 11
Understanding the Help System on Your Phone 12
Understanding Lines vs. Calls 12
Understanding Feature Availability 12
Basic Call Handling 13
Placing a Call—Basic Options 13
Placing a Call—Additional Options 14
Answering a Call 14

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Ending a Call 15
Using Hold and Resume 15
Using Mute 15
Switching Between Multiple Calls 16
Transferring Calls 16
Forwarding Calls to Another Number 17
Making Conference Calls 18
Do Not Disturb 19
Advanced Call Handling 20
Speed Dialing 20
Using Caller ID Blocking 21
Blocking Anonymous Calls 21
Using Auto-Complete Number 21
Using Call Waiting 22
Using Call Hold Ringback 22
Using Stutter Message Waiting 22
Using Auto Answer (Intercom) 23
Using a Shared Line 23
URL Dialing 23
Using a Handset, Headset, and Speakerphone 24
Using a Handset 24
Using a Headset 24
Using a Speakerphone 25
Using AutoAnswer with a Headset or Speakerphone 25
Using Phone Settings 26
Customizing Rings and Message Indicators 26
Customizing the Phone Screen 26
Using Call Logs and Directories 27
Using Call Logs 27

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 7
Using Corporate Directory 28
Using Personal Directory 29
Accessing Voice Messages 30
Customizing Your Phone on the Web 31
Accessing Your User Options Web Pages 31
Configuring Features and Services on the Web 32
Using Personal Directory on the Web 32
Using Your Personal Address Book on the Web 32
Configuring Fast Dials on the Web 33
Using the Address Book Synchronization Tool 34
Setting Up Speed Dials on the Web 34
Setting Up Phone Services on the Web 35
Controlling Line Settings on the Web 36
Understanding Additional Configuration Options 37
Troubleshooting Your Phone 38
Viewing Phone Administration Data 38
Cisco One-Year Limited Hardware Warranty Terms 39
Index 41

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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press or on the phone when you need assistance.
Review safety information See the “Safety and Performance Information” section on
page 2.
Connect your phone See the “Connecting Your Phone” section on page 4.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 7.
Learn what the buttons mean See the “Understanding Buttons and Hardware” section on
page 7.
Learn about the phone screen See the “Understanding Phone Screen Features” section on
page 10.
Clean the phone screen See the “Cleaning the Phone Screen” section on page 10.
Make calls See the “Placing a Call—Basic Options” section on page 13.
Put calls on hold See the “Using Hold and Resume” section on page 15.
Mute calls See the “Using Mute” section on page 15.
Transfer calls See the “Transferring Calls” section on page 16.
Make conference calls See the “Making Conference Calls” section on page 18.
Set up speed dialing See the “Speed Dialing” section on page 20.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 24.
Change ring volume or tone See the “Customizing the Phone Screen” section on page 26.
View your missed calls See the “Using Call Logs” section on page 27.
Listen to your voice messages See the “Accessing Voice Messages” section on page 30.
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
You can access International Cisco websites from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.

Getting Started
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 3
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please
contact us by sending email to [email protected].
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
www.cisco.com/go/accessibility

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate
IP telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
1DC adaptor port (DC48V) for phones not
provided with inline power
5Access port (10/100 PC) for connecting
your phone to your computer
2AC-to-DC power supply 6Handset port
3AC power cord 7Headset port
4Network port (10/100 SW) for connecting to the
network
8Footstand button
AUX
DC48V
10/100 SW 10/100 PC
+
113656
2
8
3
45
6
7
1

Connecting Your Phone
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 5
Adjusting the Footstand
To change the angle that the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this will
ensure that the receiver will not slip out of the cradle. See the table below for instructions.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
See the “Using External Devices” section on page 2 for more information.
Note In some cases, hum may be reduced or eliminated by using a local power cube or power
injector.
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
1 2 3
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These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound quality is subjective and Cisco
cannot guarantee the performance of any headsets. However, a variety of headsets from leading
headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See
manufacturer’s sites for details.

An Overview of Your Phone
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 7
An Overview of Your Phone
Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice
communication over the same data network that your computer uses, allowing you to place and
receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and
so on. In addition to basic call-handling features, your phone supports specialized or advanced
telephony features that can extend your call-handling capabilities.
Depending on configuration, your phone supports:
• Access to network data and services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on your phone.
Understanding Buttons and Hardware
You can use the graphics and the table below to identify buttons and hardware on your phone.
Cisco Unified IP Phone 7960G
1
4
5
1617 15
68561
3
9
7
6
2
1011
121314
8

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Cisco Unified IP Phone 7940G
Item Description For more information, see...
1Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 30
2Phone screen Shows phone screen features. Understanding Phone Screen
Features, page 10
3Model type Indicates your Cisco Unified IP Phone
model.
4Programmable
buttons
Depending on configuration,
programmable buttons provide access to:
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial
buttons)
• Phone features
Understanding Phone Screen
Features, page 10
5Footstand button Allows you to adjust the angle of the
phone base.
6Directories button Opens/closes the Directories menu. Use it
to access call logs and corporate
directories.
Using Call Logs, page 27
7Help button
or
Activates the Help menu. Entering and Editing Text,
page 11
68562
1
4
10111617 12131415
5
9
7
8
2
6
3
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An Overview of Your Phone
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 9
8Settings button Opens/closes the Settings menu. Use it to
configure features and control phone
screen contrast and ring sounds.
Using Phone Settings, page 26
Advanced Call Handling,
page 20
9Speaker button Toggles the speakerphone on or off.
When the speakerphone is on, the button
is lit.
Using a Handset, Headset, and
Speakerphone, page 24
10 Mute button Toggles the Mute feature on or off. When
Mute is on, the button is lit.
Using Mute, page 15
11 Headset button Toggles the headset on or off. Using a Handset, Headset, and
Speakerphone, page 24
12 Volume button Controls the volume and other settings. Using Phone Settings, page 26
13 Services button Opens/closes the Services menu.
Depending on configuration, can provide
access to Web-based services.
Customizing Your Phone on the
Web, page 31
14 Messages button Typically auto-dials your voice message
service (varies by service).
Accessing Voice Messages,
page 30
15 Navigation button Allows you to scroll through menus. Using Call Logs, page 27
16 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 13
17 Softkey buttons Each activates a softkey option (displayed
on your phone screen).
Understanding Phone Screen
Features, page 10

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Understanding Phone Screen Features
This is what your main phone screen might look like with an active call:
.
Cleaning the Phone Screen
Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
1Primary phone
line
Displays the phone number (extension number) for your primary phone line.
2Programmable
button
indicators
Programmable buttons can serve as phone line buttons, speed-dial buttons,
phone service buttons, or phone feature buttons. Icons and labels indicate how
these buttons are configured. For an icon reference, see the “Phone Screen
Icons” section in the Quick Reference Card at the front of this guide.
3Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button.
4Status line Displays audio mode icons, status information, and prompts.
5Call activity
area
Displays calls per line, including caller ID, for the highlighted line. See the
“Understanding Lines vs. Calls” section on page 12.

An Overview of Your Phone
Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 11
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
Entering and Editing Text
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Directories
Settings
or Help
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu closes the menu.
If you want to... Then...
Enter text on your
phone display
Press the appropriate keypad number one or more times to select a letter.
When you pause, the cursor automatically advances to allow you to make
the next entry.
Move your cursor To move the cursor to the left, press <<.
To move the cursor to the right, press >>.
Delete an entry Press <-- to remove a letter or digit to the left of your cursor.
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Understanding the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the phone screen.
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number that others can use to call you.
The Cisco Unified IP Phone 7960G and 7940G (SIP) support up to two lines per call.
• Calls —Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
If you want to... Then...
Learn about a button or
softkey
Press or , then quickly press a button or softkey.
Learn about a menu item Press , , or to display a feature menu. Then,
highlight a menu item and press or twice quickly.
Get help using Help Press or twice quickly (without first selecting a menu item).
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