Cisco Cisco Unified IP Phone 7960G User manual

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Cisco Unified IP Phone 7960G and
7940G Phone Guide for Cisco Unified
Communications Manager 7.0 (SIP)

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owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0805R)
© 2008 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP Phone
7960G and 7940G for
Cisco Unified
Communications
Manager 7.0 (SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
Answer Answer a call
Cancel Cancel an action and exit the
screen without applying changes
CFwdAll Setup/cancel call forwarding
Confrn Create a conference call
DND Turn off DND
EditDial Edit a number in a call log
EndCall End the current call
Exit Return to the previous screen
Join Join two additional calls already
on a single line to create a
conference
more Display additional softkeys
NewCall Make a new call
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
Trnsfer Transfer a call
URL URL dialing mode
Common Phone Tasks
View online
help on the
phone
Press or twice
quickly.
Place a call Go off-hook before or after
dialing a number.
Place a call
while another
call is active
Press NewCall. The original
call is placed on hold
automatically.
Add another
participant to a
call
From a connected call, press
Confrn. Enter the
participant’s phone number
and wait for the call to
connect. Press Join.
Transfer a call
to a new
number
From an active call, press
more, then Trnsfer. Enter
the target number and wait
for an answer. Press Trnsfer
again. Or press EndCall to
cancel the transfer.
Redial a
number
Press Redial.
Edit an entry Press <-- to delete the entry
to the left of the cursor. (To
move cursor to left, press
<<. To move cursor to right,
press >>.)
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Phone Screen Icons
Call State
Incoming call
Off-hook
On-hook
Selected Device
Handset in use
Headset in use
Speakerphone in use
Other Features
Speed Dial
Message waiting
Phone service URL assigned
Button Icons
Messages
Services
or Help
Directories
Settings
Speaker
Mute
Headset
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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 5
Contents
Softkey Definitions 3
Common Phone Tasks 3
Phone Screen Icons 4
Button Icons 4
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 7
Understanding Buttons and Hardware 7
Understanding Phone Screen Features 10
Cleaning the Phone Screen 10
Understanding Feature Buttons and Menus 11
Entering and Editing Text 11
Understanding the Help System on Your Phone 12
Understanding Lines vs. Calls 12
Understanding Feature Availability 12
Basic Call Handling 13
Placing a Call—Basic Options 13
Placing a Call—Additional Options 14
Answering a Call 14

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Ending a Call 15
Using Hold and Resume 15
Using Mute 15
Switching Between Multiple Calls 16
Transferring Calls 16
Forwarding Calls to Another Number 17
Making Conference Calls 18
Do Not Disturb 19
Advanced Call Handling 20
Speed Dialing 20
Using Caller ID Blocking 21
Blocking Anonymous Calls 21
Using Auto-Complete Number 21
Using Call Waiting 22
Using Call Hold Ringback 22
Using Stutter Message Waiting 22
Using Auto Answer (Intercom) 23
Using a Shared Line 23
URL Dialing 23
Using a Handset, Headset, and Speakerphone 24
Using a Handset 24
Using a Headset 24
Using a Speakerphone 25
Using AutoAnswer with a Headset or Speakerphone 25
Using Phone Settings 26
Customizing Rings and Message Indicators 26
Customizing the Phone Screen 26
Using Call Logs and Directories 27
Using Call Logs 27

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 7
Using Corporate Directory 28
Using Personal Directory 29
Accessing Voice Messages 30
Customizing Your Phone on the Web 31
Accessing Your User Options Web Pages 31
Configuring Features and Services on the Web 32
Using Personal Directory on the Web 32
Using Your Personal Address Book on the Web 32
Configuring Fast Dials on the Web 33
Using the Address Book Synchronization Tool 34
Setting Up Speed Dials on the Web 34
Setting Up Phone Services on the Web 35
Controlling Line Settings on the Web 36
Understanding Additional Configuration Options 37
Troubleshooting Your Phone 38
Viewing Phone Administration Data 38
Cisco One-Year Limited Hardware Warranty Terms 39
Index 41

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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press or on the phone when you need assistance.
Review safety information See the “Safety and Performance Information” section on
page 2.
Connect your phone See the “Connecting Your Phone” section on page 4.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 7.
Learn what the buttons mean See the “Understanding Buttons and Hardware” section on
page 7.
Learn about the phone screen See the “Understanding Phone Screen Features” section on
page 10.
Clean the phone screen See the “Cleaning the Phone Screen” section on page 10.
Make calls See the “Placing a Call—Basic Options” section on page 13.
Put calls on hold See the “Using Hold and Resume” section on page 15.
Mute calls See the “Using Mute” section on page 15.
Transfer calls See the “Transferring Calls” section on page 16.
Make conference calls See the “Making Conference Calls” section on page 18.
Set up speed dialing See the “Speed Dialing” section on page 20.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 24.
Change ring volume or tone See the “Customizing the Phone Screen” section on page 26.
View your missed calls See the “Using Call Logs” section on page 27.
Listen to your voice messages See the “Accessing Voice Messages” section on page 30.
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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
You can access International Cisco websites from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.