Cisco SPA 509G Instruction Manual

Cisco Small Business Pro
IP Phones Models SPA 501G, 502G, 504G, 508G,
509G, 525G, and WIP310
ADMINISTRATION
GUIDE

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Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA 500S Attendant Console 3
Network Configurations 4
Cisco SPA 9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 6
Prerequisites 6
Upgrading Firmware 7
Determining the Current Firmware Version 7
Determining Your IP Address 8
Downloading the Firmware 9
Installing the Firmware 10
Using the Web Administration User Interface 11
Understanding Administrator and User Views 13
Accessing Administrative Options 13
Understanding Basic and Advanced Views 14
Using the Web Administration Tabs 14
Roadmap to Web UI Features 14
Viewing Phone Information 17
Using IVR on the Cisco SPA 501G IP Phone 17
Chapter 2: Configuring Lines and Extensions 20
Configuring Lines 20
Shared Line Appearances 20
Configuring a Line 21
Configuring Shared Line Appearance 22
Assigning Busy Lamp Field, Call Pickup, and Speed Dial
Functions to Unused Lines on a Cisco SPA 500 Series IP Phone 23
Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys for Call Park on the Cisco
SPA 525G (MetaSwitch) 26
Configuring Unused Line Keys to Access Services 27
Configuring Line Key LED Patterns on the Cisco SPA 500 Series
IP Phone 29
Configuring Extensions 31
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 33
Configuring Phone Information and Display Settings 33
Configuring the Phone Name 34
Configuring Voice Mail 34
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 34
Customizing the Startup Screen 35
Changing the Display Background (Cisco SPA 500 Series) 36
Configuring the Screen Saver 38
Configuring the LCD Contrast 40
Configuring Back Light Settings (Cisco SPA 525G) 41
Configuring Linksys Key System Parameters 41
Enabling Call Features 42
Enabling Anonymous Call and Caller ID Blocking 42
Enabling Automatic Call Distribution (ACD) 43
Enabling Call Back 43
Enabling Call Park and Call Pickup 44
Enabling Call Transfer and Call Forwarding 44
Enabling Call Waiting 45
Enabling Conferencing 45
Enabling Dial Assistance 46
Enabling Do Not Disturb 46
Enabling the Missed Call Shortcut 47
Logging Missed Calls (Cisco SPA 500 Series) 47
Enabling Paging (Intercom) 48
Single Page 48
Group Paging 48

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3
Contents
Configuring a Phone to Automatically Accept Pages 48
Configuring Paging Groups 49
Enabling Secure Call 50
Enabling Service Announcements 50
Configuring Phone Features 51
Customizing Phone Softkeys 51
Programmable Softkeys 55
Configuration Example 57
Configuring the Message Waiting Indicator 58
Configuring Ring Tones 58
Configuring On-Demand Ring Tones (Cisco SPA 525G) 60
User-Created MP3 Ring Tones (Cisco SPA 525G) 60
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA 50XG only) 60
Assigning a Ring Tone to an Extension 62
Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone 62
Configuring Audio Settings 63
Configuring Audio Input Gain (Cisco SPA 500 Series) 64
Enabling Wireless (Cisco SPA 525G only) 65
Enabling Bluetooth (Cisco SPA 525G only) 65
Enabling SMS Messaging 66
Enabling the Web Server 67
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA 500 Series 68
Configuring BroadSoft Settings (Cisco SPA 500 Series) 72
Configuring BroadSoft Directory 72
Configuring Synchronization of Do Not Disturb and Call Forward 73
Configuring XML Services 74
Configuring Music On Hold 76
Configuring Extension Mobility with a BroadSoft Server 77

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4
Contents
Chapter 4: Configuring SIP, SPCP, and NAT 78
Session Initiation Protocol and Cisco IP Phones 78
SIP Over TCP 79
SIP Proxy Redundancy 80
RFC3311 Support 80
Support for SIP NOTIFY XML-Service 81
Configuring SIP 81
Configuring SIP Parameters 81
Configuring SIP Timer Values 85
Configuring Response Status Code Handling 88
Configuring RTP Parameters 88
Configuring SDP Payload Types 90
Configuring SIP Settings for Extensions 93
Configuring a SIP Proxy Server 97
Configuring Subscriber Information Parameters 100
Configuring SPCP on the Cisco SPA 525G 101
Configuring SPCP on the Cisco SPA 50XG 102
Network Address Translation (NAT) and Cisco IP Phones 102
NAT Mapping with Session Border Controller 103
NAT Mapping with SIP-ALG Router 103
Configuring NAT Mapping with a Static IP Address 103
Configuring NAT Mapping with STUN 104
Determining Whether the Router Uses Symmetric or
Asymmetric NAT 106
Chapter 5: Configuring Security, Quality, and Network Features 108
Setting Security Features 108
SIP Initial INVITE and MWI Challenge 109
SIP Over TLS 109
SRTP and Securing Calls 110
Secure Call Indication Tone 111

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5
Contents
Ensuring Voice Quality 112
Supported Codecs 112
Bandwidth Requirements 113
Factors Affecting Voice Quality 114
Configuring Voice Codecs 117
Configuring Domain and Internet Settings 120
Configuring Restricted Access Domains 120
Configuring DHCP, Static IP, and PPPoE Information 121
Setting a Static IP Address 122
Configuring PPPoE Settings 123
Setting Optional Network Parameters 124
Configuring VLAN Settings 125
Using the IP Phones in a VLAN 125
Configuring SSL VPN on the Cisco SPA 525G 127
Configuring the VPN on the Security Appliance 128
Configuring the VPN on the Cisco SPA 525G 128
Chapter 6: Provisioning Basics 131
Provisioning Capabilities 132
Provisioning Configuration from Phone Keypad 132
IP Phone Configuration Profiles 134
Obtaining the SPC Tool 135
General Purpose Parameters 136
Sample Configuration File 136
Upgrading, Resyncing, and Rebooting Phones 137
Firmware Upgrade Parameters 138
Resyncing a Phone 139
Rebooting a Phone 140
Redundant Provisioning Servers 140
Retail Provisioning 140
Automatic In-House Preprovisioning 141

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6
Contents
Configuration Access Control 142
Using HTTPS 142
Server Certificates 143
Client Certificates 143
Obtaining a Server Certificate 144
Chapter 7: Configuring Regional Parameters and Supplementary Services 145
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 146
Example 1: Normal Ring 146
Example 2: Distinctive Ring (short,short,short,long) 146
Example 1: Dial Tone 147
Example 3: SIT Tone 147
Example 1: SIT Tone 148
Call Progress Tones 149
Distinctive Ring Patterns 149
Control Timer Values (sec) 150
Configuring Supplementary Services (Star Codes) 151
Entering Star Code Values 151
Activating or Deactivating Supplementary Services 156
Vertical Service Announcement Codes (SPA 500 Series) 156
Bonus Services Announcement description 157
Outbound Call Codec Selection Codes 158
Miscellaneous Parameters 159
DTMF Parameters 159
Localizing Your IP Phone 160
Managing the Time and Date 161
Configuring Daylight Savings Time 162
Daylight Saving Time Examples 163
Selecting a Display Language 163
Creating a Dictionary Server Script 165

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7
Contents
Chapter 8: Configuring Dial Plans 166
About Dial Plans 166
Digit Sequences 168
Digit Sequence Examples 170
Acceptance and Transmission of the Dialed Digits 172
Dial Plan Timer (Off-Hook Timer) 173
Syntax for the Dial Plan Timer 173
Interdigit Long Timer (Incomplete Entry Timer) 174
Syntax for the Interdigit Long Timer 174
Interdigit Short Timer (Complete Entry Timer) 175
Syntax for the Interdigit Short Timer 175
Editing Dial Plans on the IP Phone 176
Resetting the Control Timers 177
Chapter 9: Configuring the Cisco SPA 500S Attendant Console 178
Cisco SPA 500S Features 179
Setting Up the Cisco SPA 500S Attendant Console 180
Configuring the Cisco SPA 9000 for the Cisco SPA 500S 181
Configuring the BroadSoft Server for the Cisco SPA 500S 181
Configuring the Asterisk Server for the Cisco SPA 500S 182
Configuring the Cisco SPA 500S 183
Unit/Key Configuration Scripts 184
Assigning Cisco SPA 500S LEDs to Phone Extensions 186
Cisco SPA 9000 Syntax 186
BroadSoft syntax 187
Asterisk syntax 187
Configuring BroadSoft Busy Lamp Field Auto-Configuration 187
Attendant Console Parameters 188
Monitoring the Cisco SPA 500S 189
Cisco SPA 500S Unit Monitoring Notes 190

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8
Contents
Chapter A: Creating an LED Script 191
LED Script Examples 192
LED Pattern 192
Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 194
Info Tab 195
System Information 195
Network Configuration (SPCP) 197
VPN Status 197
Product Information 198
Phone Status 198
Ext Status 200
Line/Call Status 200
Downloaded Ring Tone 202
System Tab 202
System Configuration 203
Internet Connection Type and Static IP Settings 204
PPPoE Settings 205
Optional Network Configuration 205
VLAN Settings 207
Wi-Fi Settings (Cisco SPA 525G only) 208
Bluetooth Settings (Cisco SPA 525G only) 208
VPN Settings 208
SIP Tab 209
SIP Parameters 209
SIP Timer Values (sec) 213
Response Status Code Handling 215
RTP Parameters 216
SDP Payload Types 218
NAT Support Parameters 221
Linksys Key System Parameters 223
Provisioning Tab 223

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 9
Contents
Regional Tab 223
Call Progress Tones 224
Distinctive Ring Patterns 227
Control Timer Values (sec) 228
Vertical Service Activation Codes 228
Vertical Service Announcement Codes 234
Outbound Call Codec Selection Codes 234
Time (Cisco SPA 525G Only) 237
Language (Cisco SPA 525G only) 237
Miscellaneous 237
Phone Tab 243
General 243
Line Key 246
Miscellaneous Line Key Settings 247
Line Key LED Pattern 248
Supplementary Services 250
Ring Tone (Cisco SPA 500 Series) 252
Ring Tone (WIP310) 253
Auto Input Gain (dB) 253
Multiple Paging Group Parameters 254
Extension Mobility 255
BroadSoft Settings 255
XML Service 256
Lightweight Directory Access Protocol (LDAP) Corporate
Directory Search 257
Programmable Softkeys 259
Ext Tab 261
General 262
Share Line Appearance 262
NAT Settings 263
Network Settings 263
SIP Settings 264

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 10
Contents
Call Feature Settings 267
Proxy and Registration 269
Subscriber Information 272
Audio Configuration 273
Dial Plan 276
User Tab 277
Call Forward 277
Speed Dial 277
Supplementary Services 278
Web Information Service Settings (Cisco SPA 525G) 278
Audio Volume 278
Screen (Cisco SPA 525G) 279
Attendant Console Tab (Cisco SPA 500 Series) 281
General 281
Unit 2 282
Attendant Console Status 282
Cisco SPA 525G-Specific Tabs 283
Wi-Fi 283
Bluetooth (Cisco SPA 525G) 284
Personal Address Book 284
Call History 284
Speed Dials 284
Firmware Upgrade 285
Appendix C: Where to Go From Here 286

1
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2
Getting Started
This chapter contains basic information on Cisco SPA 500 Series and Wireless-G
IP Phones. It includes the following sections:
•Overview of the Phones, page 2
•Network Configurations, page 4
•Prerequisites, page 6
•Upgrading Firmware, page 7
•Using the Web Administration User Interface, page 11
•Viewing Phone Information, page 17
•Using IVR on the Cisco SPA 501G IP Phone, page 17
Overview of the Phones
The Cisco SPA 500 Series and Wireless-G IP Phone family is a line of full-featured
VoIP (Voice over Internet Protocol) phones that provide voice communication over
an IP network. They provide all the features of traditional business phones, such as
call forwarding, redialing, speed dialing, transferring calls, conference calling and
accessing voice mail. Calls can be made or received with a handset, a headset, or
a speaker.

Getting Started
Cisco SPA 500S Attendant Console
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3
1
The Cisco SPA 500 Series and Wireless-G IP Phone family includes the models
shown in the following table:
For more information on phone features, see the data sheets for each product.
Cisco SPA 500S Attendant Console
The Cisco SPA 500S Attendant Console is used with the Cisco SPA 500 Series IP
Phone models to provide additional lines. The Cisco SPA 500S has 32 LEDs/
buttons for dialing, call transfer, call pick up and call monitoring. Multi-colored LEDs
monitor the status of each configured voice line via busy lamp field (BLF). You can
attach two attendant consoles to an IP phone, for 64 LEDs/buttons. For more
information, see Chapter 9, “Configuring the Cisco SPA 500S Attendant
Console.”
Model Screen Lines Softkeys Navigation
Button
SPA 501G Paper labels 8 4 fixed (forward,
cancel,
conference, and
transfer)
No
SPA 502G 128 X 64
monochrome
LCD with
backlight
14dynamicFour-way
navigation key
SPA 504G 4
SPA 508G 8
SPA 509G 12
SPA 525G 320 X 240
color high-
resolution
LCD with
backlight
5Four-way
navigation key
with center-
select button
WIP310 128 X 160
color with
backlight
1None

Getting Started
Network Configurations
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4
1
Network Configurations
The Cisco SPA 500 Series and Wireless-G IP Phones support Session Initiation
Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on
the Cisco SPA 500 Series IP Phones.) You can use the Cisco SPA 500 Series and
Wireless-G IP Phones as part of a Cisco SPA 9000 Voice System phone network,
or with any vendor’s IP PBX system that supports SIP. The Cisco SPA 500 Series IP
phones can be used as part of a Cisco SPA 9000 Voice System phone network, a
SIP network, or as part of the Cisco Unified Communications 500 Series for Small
Business.
Figure 1 Network Configuration Example
NOTE Using the Cisco SPA 500 Series and Wireless-G IP Phones as part of a Cisco SPA
9000 Voice System Network provides seamless integration of advanced features,
such as paging, call pickup, and shared line appearances.
Smart
Switch IP PBX
Wireless
Router
Integrated
Access Device
Analog
Phone Lines
Analog Phones
or Fax Machines
WIP310
SPA500 Series
IP Phones
276459
IAD
PSTN
Gateway
Internet
IP

Getting Started
Network Configurations
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5
1
This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.
Cisco SPA 9000 Voice System
The Cisco SPA 9000 Voice System is an affordable and feature-rich voice over IP
(VoIP) telephone system that is designed especially for small businesses. The
Cisco SPA 9000 Voice System uses standard TCP/IP protocols and can provide
global connectivity through any Internet Telephony Service Provider (ITSP) that
supports SIP.
At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX
and one or more Cisco SPA 500 Series or Wireless-G IP Phones. These devices
are connected through a switch to a local area network. With an Internet
connection, the Cisco SPA 9000 Voice System can subscribe to ITSP services to
take advantage of low calling rates. With the optional Cisco SPA 400, the Cisco
SPA 9000 Voice System can connect to the Public Switched Telephone Network
(PSTN) to support legacy phone lines. The Cisco SPA 400 also provides local
voice mail service.
When you use Cisco SPA 500 Series and Wireless-G IP Phones with the Cisco
Cisco SPA 9000 Voice System, the following additional phone features are
available:
•Auto attendant for multiple extensions
•Music on hold
•Configurable call routing
•Multiple DID numbers per VoIP line
•Call hunting (sequential, round robin, random)
•Group paging
•Call parking
•Call pick up
•Group call pick up
You can configure and manage the Cisco SPA 9000 Voice System using an
Interactive Voice Response (IVR) system, the Cisco SPA 9000 Voice System Setup
Wizard, or a built-in web server. For more information, see the
Cisco SPA 9000
Voice System Administration Guide.

Getting Started
Prerequisites
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6
1
Cisco Unified Communications 500 Series for Small Business
The Cisco Unified Communications 500 Series for Small Business is an affordable
appliance that provides voice, data, voice mail, Automated Attendant, video,
security, and wireless capabilities while integrating with existing desktop
applications such as calendar, e-mail, and customer relationship management
(CRM) programs. The Cisco SPA 500 Series IP Phones can be configured to work
with this system.
Other SIP IP PBX Call Control Systems
The Cisco SPA 500 Series and Wireless-G IP Phones are compatible with other IP
PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call
processing. Configuration of those systems is not covered in this document.
Additional resources for configuring the Cisco SPA 500 Series and Wireless-G IP
Phones to work with these systems are available in Appendix C, “Where to Go
From Here.”
Prerequisites
This document assumes that you have performed the following prerequisites
before administering your Cisco SPA 500 Series and Wireless-G IP Phones. If you
have not completed these prerequisites, see the documentation in Appendix C,
“Where to Go From Here.” for more information.
1. Set up your IP network.
2. Configure the wireless network (required for Cisco SPA 525G and WIP310).
3. Install and configure the call control system, such as such as a Cisco SPA Cisco
SPA 9000, Cisco Unified Communications 500 Series for Small Business, or an
Internet-based IP PBX.
4. Update firmware. See Upgrading Firmware, page 7.

Getting Started
Upgrading Firmware
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7
1
Upgrading Firmware
Phones should be upgraded to the latest firmware before using any administration
features. There are various ways to upgrade your firmware:
All Phones
•Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco
SPA 500 Series and Wireless-G IP Phones with a Cisco SPA 9000, you can
use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your
phones. See the
Cisco SPA 9000 Voice System Setup Wizard User Guide .
•Autoprovisioning—A configuration file that includes upgrade information is
downloaded by a user’s phone when it is powered on. See the “Upgrading,
Resyncing, and Rebooting Phones” section on page 137.
Cisco SPA 50XG and WIP310
•Firmware Upgrade Executable File (Cisco SPA 50X or WIP310)—Download
the firmware upgrade utility from the product page on Cisco.com to your
PC desktop and run the upgrade from your PC by double-clicking the
executable file. Your computer must be on the same network as the Cisco
SPA 500 Series and Wireless-G IP Phone.
Cisco SPA 525G
•Web Interface (Cisco SPA 525G)—You can download the latest firmware
onto your PC desktop and use the web interface to upgrade your firmware.
WIP310
•TFTP/HTTP server—The latest firmware image file is loaded onto an HTTP/
TFTP server and is accessed by a web browser. See the
Cisco WIP310
User Guide
for more information.
Determining the Current Firmware Version
Before upgrading, determine the current firmware version:
Cisco SPA 501G:
STEP 1 Press the Setup button.
STEP 2 In the IVR menu, enter 150, then press #. The firmware version is recited.

Getting Started
Upgrading Firmware
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8
1
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Product Info and then press Select. The current firmware is displayed
under
Software Version .
Cisco SPA 525G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Select Product Information. The current firmware is displayed under Software
Version
.
WIP310
STEP 1 In the Home screen, press the Options, highlight Phone Info , and press the Select
button.
STEP 2 Scroll to Software Version .
Determining Your IP Address
Before you upgrade, you’ll need the IP address of the phone you are upgrading. To
get your IP address:
Cisco SPA 501G:
STEP 1 Press the Setup button.
STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited.

Getting Started
Upgrading Firmware
Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 9
1
Cisco SPA 502G, Cisco SPA 504G, Cisco SPA 508G, Cisco SPA 509G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Network and press Select. The IP Address is displayed under Current IP.
Cisco SPA 525G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Scroll to Network Status and press Select. The IP address of your phone is
displayed.
WIP310:
STEP 1 In the Home screen, press the Select key and navigate to Settings .
STEP 2 Press the Select key and navigate to Phone Info.
STEP 3 The IP Address section displays the IP address.
Downloading the Firmware
NOTE Requires a Cisco.com user ID and password.
STEP 1 Direct your browser to the following URL: http://www.cisco.com/public/sw-
center/index.shtml.
STEP 2 Search to locate your product.