Cisco SPA 509G Instruction Manual

Cisco Small Business Pro
IP Phones Models SPA 501G, 502G, 504G, 508G,
509G, 525G, and WIP310
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-19749-02
CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Nurse Connect, Cisco Pulse, Cisco SensorBase, Cisco StackPower,
Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flipshare (Design), Flip
Ultra, Flip Video, Flip Video (Design), Instant Broadband, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn,
Cisco Capital, Cisco Capital (Design), Cisco:Financed (Stylized), Cisco Store, Flip Gift Card, and One Million Acts of Green are service marks; and Access
Registrar, Aironet, AllTouch, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Lumin, Cisco Nexus, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Collaboration Without Limitation, Continuum, EtherFast, EtherSwitch, Event Center, Explorer, Follow Me Browsing, GainMaker, iLYNX, IOS, iPhone, IronPort, the
IronPort logo, Laser Link, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, PCNow, PIX, PowerKEY,
PowerPanels, PowerTV, PowerTV (Design), PowerVu, Prisma, ProConnect, ROSA, SenderBase, SMARTnet, Spectrum Expert, StackWise, WebEx, and the WebEx
logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0910R)

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA 500S Attendant Console 3
Network Configurations 4
Cisco SPA 9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 6
Prerequisites 6
Upgrading Firmware 7
Determining the Current Firmware Version 7
Determining Your IP Address 8
Downloading the Firmware 9
Installing the Firmware 10
Using the Web Administration User Interface 11
Understanding Administrator and User Views 13
Accessing Administrative Options 13
Understanding Basic and Advanced Views 14
Using the Web Administration Tabs 14
Roadmap to Web UI Features 14
Viewing Phone Information 17
Using IVR on the Cisco SPA 501G IP Phone 17
Chapter 2: Configuring Lines and Extensions 20
Configuring Lines 20
Shared Line Appearances 20
Configuring a Line 21
Configuring Shared Line Appearance 22
Assigning Busy Lamp Field, Call Pickup, and Speed Dial
Functions to Unused Lines on a Cisco SPA 500 Series IP Phone 23
Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys for Call Park on the Cisco
SPA 525G (MetaSwitch) 26
Configuring Unused Line Keys to Access Services 27
Configuring Line Key LED Patterns on the Cisco SPA 500 Series
IP Phone 29
Configuring Extensions 31
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 33
Configuring Phone Information and Display Settings 33
Configuring the Phone Name 34
Configuring Voice Mail 34
Configuring Internal Voice Mail for Each Extension (When Using
Cisco SPA 400 for Voice Mail) 34
Customizing the Startup Screen 35
Changing the Display Background (Cisco SPA 500 Series) 36
Configuring the Screen Saver 38
Configuring the LCD Contrast 40
Configuring Back Light Settings (Cisco SPA 525G) 41
Configuring Linksys Key System Parameters 41
Enabling Call Features 42
Enabling Anonymous Call and Caller ID Blocking 42
Enabling Automatic Call Distribution (ACD) 43
Enabling Call Back 43
Enabling Call Park and Call Pickup 44
Enabling Call Transfer and Call Forwarding 44
Enabling Call Waiting 45
Enabling Conferencing 45
Enabling Dial Assistance 46
Enabling Do Not Disturb 46
Enabling the Missed Call Shortcut 47
Logging Missed Calls (Cisco SPA 500 Series) 47
Enabling Paging (Intercom) 48
Single Page 48
Group Paging 48

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3
Contents
Configuring a Phone to Automatically Accept Pages 48
Configuring Paging Groups 49
Enabling Secure Call 50
Enabling Service Announcements 50
Configuring Phone Features 51
Customizing Phone Softkeys 51
Programmable Softkeys 55
Configuration Example 57
Configuring the Message Waiting Indicator 58
Configuring Ring Tones 58
Configuring On-Demand Ring Tones (Cisco SPA 525G) 60
User-Created MP3 Ring Tones (Cisco SPA 525G) 60
Creating and Uploading Ring Tones Using the Ring Tone Utility
(Cisco SPA 50XG only) 60
Assigning a Ring Tone to an Extension 62
Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone 62
Configuring Audio Settings 63
Configuring Audio Input Gain (Cisco SPA 500 Series) 64
Enabling Wireless (Cisco SPA 525G only) 65
Enabling Bluetooth (Cisco SPA 525G only) 65
Enabling SMS Messaging 66
Enabling the Web Server 67
Configuring Lightweight Directory Access Protocol (LDAP) for the
Cisco SPA 500 Series 68
Configuring BroadSoft Settings (Cisco SPA 500 Series) 72
Configuring BroadSoft Directory 72
Configuring Synchronization of Do Not Disturb and Call Forward 73
Configuring XML Services 74
Configuring Music On Hold 76
Configuring Extension Mobility with a BroadSoft Server 77

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4
Contents
Chapter 4: Configuring SIP, SPCP, and NAT 78
Session Initiation Protocol and Cisco IP Phones 78
SIP Over TCP 79
SIP Proxy Redundancy 80
RFC3311 Support 80
Support for SIP NOTIFY XML-Service 81
Configuring SIP 81
Configuring SIP Parameters 81
Configuring SIP Timer Values 85
Configuring Response Status Code Handling 88
Configuring RTP Parameters 88
Configuring SDP Payload Types 90
Configuring SIP Settings for Extensions 93
Configuring a SIP Proxy Server 97
Configuring Subscriber Information Parameters 100
Configuring SPCP on the Cisco SPA 525G 101
Configuring SPCP on the Cisco SPA 50XG 102
Network Address Translation (NAT) and Cisco IP Phones 102
NAT Mapping with Session Border Controller 103
NAT Mapping with SIP-ALG Router 103
Configuring NAT Mapping with a Static IP Address 103
Configuring NAT Mapping with STUN 104
Determining Whether the Router Uses Symmetric or
Asymmetric NAT 106
Chapter 5: Configuring Security, Quality, and Network Features 108
Setting Security Features 108
SIP Initial INVITE and MWI Challenge 109
SIP Over TLS 109
SRTP and Securing Calls 110
Secure Call Indication Tone 111

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5
Contents
Ensuring Voice Quality 112
Supported Codecs 112
Bandwidth Requirements 113
Factors Affecting Voice Quality 114
Configuring Voice Codecs 117
Configuring Domain and Internet Settings 120
Configuring Restricted Access Domains 120
Configuring DHCP, Static IP, and PPPoE Information 121
Setting a Static IP Address 122
Configuring PPPoE Settings 123
Setting Optional Network Parameters 124
Configuring VLAN Settings 125
Using the IP Phones in a VLAN 125
Configuring SSL VPN on the Cisco SPA 525G 127
Configuring the VPN on the Security Appliance 128
Configuring the VPN on the Cisco SPA 525G 128
Chapter 6: Provisioning Basics 131
Provisioning Capabilities 132
Provisioning Configuration from Phone Keypad 132
IP Phone Configuration Profiles 134
Obtaining the SPC Tool 135
General Purpose Parameters 136
Sample Configuration File 136
Upgrading, Resyncing, and Rebooting Phones 137
Firmware Upgrade Parameters 138
Resyncing a Phone 139
Rebooting a Phone 140
Redundant Provisioning Servers 140
Retail Provisioning 140
Automatic In-House Preprovisioning 141

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6
Contents
Configuration Access Control 142
Using HTTPS 142
Server Certificates 143
Client Certificates 143
Obtaining a Server Certificate 144
Chapter 7: Configuring Regional Parameters and Supplementary Services 145
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 146
Example 1: Normal Ring 146
Example 2: Distinctive Ring (short,short,short,long) 146
Example 1: Dial Tone 147
Example 3: SIT Tone 147
Example 1: SIT Tone 148
Call Progress Tones 149
Distinctive Ring Patterns 149
Control Timer Values (sec) 150
Configuring Supplementary Services (Star Codes) 151
Entering Star Code Values 151
Activating or Deactivating Supplementary Services 156
Vertical Service Announcement Codes (SPA 500 Series) 156
Bonus Services Announcement description 157
Outbound Call Codec Selection Codes 158
Miscellaneous Parameters 159
DTMF Parameters 159
Localizing Your IP Phone 160
Managing the Time and Date 161
Configuring Daylight Savings Time 162
Daylight Saving Time Examples 163
Selecting a Display Language 163
Creating a Dictionary Server Script 165

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7
Contents
Chapter 8: Configuring Dial Plans 166
About Dial Plans 166
Digit Sequences 168
Digit Sequence Examples 170
Acceptance and Transmission of the Dialed Digits 172
Dial Plan Timer (Off-Hook Timer) 173
Syntax for the Dial Plan Timer 173
Interdigit Long Timer (Incomplete Entry Timer) 174
Syntax for the Interdigit Long Timer 174
Interdigit Short Timer (Complete Entry Timer) 175
Syntax for the Interdigit Short Timer 175
Editing Dial Plans on the IP Phone 176
Resetting the Control Timers 177
Chapter 9: Configuring the Cisco SPA 500S Attendant Console 178
Cisco SPA 500S Features 179
Setting Up the Cisco SPA 500S Attendant Console 180
Configuring the Cisco SPA 9000 for the Cisco SPA 500S 181
Configuring the BroadSoft Server for the Cisco SPA 500S 181
Configuring the Asterisk Server for the Cisco SPA 500S 182
Configuring the Cisco SPA 500S 183
Unit/Key Configuration Scripts 184
Assigning Cisco SPA 500S LEDs to Phone Extensions 186
Cisco SPA 9000 Syntax 186
BroadSoft syntax 187
Asterisk syntax 187
Configuring BroadSoft Busy Lamp Field Auto-Configuration 187
Attendant Console Parameters 188
Monitoring the Cisco SPA 500S 189
Cisco SPA 500S Unit Monitoring Notes 190

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8
Contents
Chapter A: Creating an LED Script 191
LED Script Examples 192
LED Pattern 192
Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 194
Info Tab 195
System Information 195
Network Configuration (SPCP) 197
VPN Status 197
Product Information 198
Phone Status 198
Ext Status 200
Line/Call Status 200
Downloaded Ring Tone 202
System Tab 202
System Configuration 203
Internet Connection Type and Static IP Settings 204
PPPoE Settings 205
Optional Network Configuration 205
VLAN Settings 207
Wi-Fi Settings (Cisco SPA 525G only) 208
Bluetooth Settings (Cisco SPA 525G only) 208
VPN Settings 208
SIP Tab 209
SIP Parameters 209
SIP Timer Values (sec) 213
Response Status Code Handling 215
RTP Parameters 216
SDP Payload Types 218
NAT Support Parameters 221
Linksys Key System Parameters 223
Provisioning Tab 223