Cisco 7975G - Unified IP Phone VoIP Quick start guide

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G
Administration Guide for Cisco Unified Communications Manager
9.0 (SCCP and SIP)
First Published: January 01, 2012
Last Modified: February 03, 2014
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CONTENTS
Preface Preface xv
Overview xv
Audience xv
Organization xvi
Related Documentation xvii
Cisco Unified IP Phone 7900 Series Documentation xvii
Cisco Unified Communications Manager Documentation xvii
Cisco Business Edition 5000 Documentation xvii
Documentation, Support, and Security Guidelines xvii
Cisco Product Security Overview xvii
Guide Conventions xviii
CHAPTER 1 Cisco Unified IP Phone 1
Phone Overview 1
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Components 2
Cisco Unified IP Phone 7975G Buttons and Hardware 2
Cisco Unified IP Phone 7970G and 7971G-GE Buttons and Hardware 2
Cisco Unified IP Phone 7965G Buttons and Hardware 3
Cisco Unified IP Phone 7945G Buttons and Hardware 3
Buttons and Hardware Identification 4
Network Protocols 6
IPv6 Support on Cisco Unified IP Phones 11
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Supported Features 11
Feature Overview 11
Telephony Feature Administration 12
Cisco Unified IP Phone Network Parameters 12
Information for End Users 13
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Cisco Unified IP Phone Security Features 13
Supported Security Features 15
Security Profiles 17
Authenticated, Encrypted, and Protected Phone Calls 18
Secure Conference Call Identification 18
Protected Call Identification 19
Call Security Interactions and Restrictions 19
802.1X Authentication 21
Overview 21
Required Network Components 22
Best-Practice Requirements and Recommendations 22
Security Restrictions 23
Phone Power Consumption 23
Cisco Unified IP Phone Deployment 23
Cisco Unified IP Phone Setup in Cisco Unified Communications Manager 23
Set Up Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G in Cisco
Unified Communications Manager Administration 24
Cisco Unified IP Phone Installation 26
Install Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G 26
CHAPTER 2 Cisco Unified IP Phones and Telephony Networks 29
Phone and Telephony Network Overview 29
Cisco Unified IP Communications Product Interactions 29
Cisco Unified IP Phone and Cisco Unified Communications Manager Interactions 30
Cisco Unified IP Phone and VLAN Interaction 30
Cisco Unified IP Phone Power 31
Power Guidelines 31
Phone Power Consumption and Display Brightness 32
Power Outage 34
Additional Information About Power 34
Phone Configuration Files 34
Phone Startup Process 36
Cisco Unified Communications Manager Phone Addition Methods 37
Autoregistration Phone Addition 38
Autoregistration and TAPS Phone Addition 39
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Cisco Unified Communications Manager Administration Phone Addition 39
Add Phones with BAT 40
Cisco Unified IP Phones and Different Protocols 40
Convert New Phone from SCCP to SIP 40
In-Use Phone Protocol to Protocol Conversion 41
Deploy Phone in SCCP and SIP Environment 41
Cisco Unified IP Phone MAC Address Determination 41
CHAPTER 3 Cisco Unified IP Phones Installation 43
Phone Installation Overview 43
Before You Begin 43
Network Requirements 44
Cisco Unified Communications Manager Setup 44
Cisco Unified IP Phone Components 44
Network and Access Ports 45
Handset 45
Speakerphone 45
Disable Speakerphone 46
Headset 46
Audio Quality 46
Headset Connection 47
Disable Headset 47
Wireless Headset 47
Enable Headset Hookswitch Control 48
External Device Use 48
Install Cisco Unified IP Phone 48
Cisco Unified IP Phone Cable Installation 49
Cisco Unified IP Phone Expansion Module 50
Set up Cisco Unified IP Phone Expansion Module 51
Feature Key Capacity Increase for Cisco Unified IP Phones 52
Set up Additional Buttons 53
Footstand Adjustment 53
Phone Cable Lock 53
Cisco Unified IP Phones 7945G, 7965G, and 7975G Cable Lock 54
Cisco Unified IP Phones 7970G and 7971G-GE Cable Lock 55
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Mount Phone on Wall 55
Phone Startup Process 57
Network Settings 58
Cisco Unified IP Phone Security 58
Install Locally Significant Certificate 58
CHAPTER 4 Cisco Unified IP Phone Settings 61
Phone Settings Overview 61
Cisco Unified IP Phone Menus 61
Display Settings Menu 62
Unlock and Lock Options 63
Value Input Guidelines 63
Phone Setup Options 64
Network Configuration Menu 66
Set IPv4 Configuration Fields 75
Set IPv6 Configuration Fields 76
Set Domain Name Field 76
Set Admin VLAN ID Field 77
Set SW Port Configuration Field 77
Set PC Port Configuration Field 77
Set PC VLAN Field 78
Set DHCP Field 78
Set IP Address Field 78
Set Subnet Mask Field 79
Set Default Router Fields 79
Set DNS Server Fields 79
Set DHCP Address Released Field 80
Set Alternate TFTP Field 80
Set TFTP Server 1 Field 80
Set TFTP Server 2 Field 81
Set DHCPv6 Field 81
Set IPv6 Address Field 81
Set IPv6 Prefix Length Field 82
Set IPv6 Default Router 1 Field 82
Set IPv6 DNS Server 1 and IPv6 DNS Server 2 Fields 82
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Set DHCPv6 Address Released Field 83
Set IPv6 Alternate TFTP Field 83
Set IPv6 TFTP Server 1 Field 83
Set IPv6 TFTP Server 2 Field 84
DHCPv6 and Autoconfiguration 84
Device Configuration Menu 85
Unified CM Configuration Menu 85
SIP Configuration Menu for SIP Phones 87
SIP General Configuration Menu 87
Line Settings Menu for SIP Phones 88
Call Preferences Menu for SIP Phones 89
HTTP Configuration Menu 90
Locale Configuration Menu 92
NTP Configuration Menu for SIP Phones 93
UI Configuration Menu 93
Media Configuration Menu 96
Power Save Configuration Menu 99
Ethernet Configuration Menu 100
Security Configuration Menu 101
QoS Configuration Menu 102
Network Configuration Menu 103
Security Configuration Menu 109
CTL File Submenu 111
Unlock CTL and ITL Files 113
ITL File Submenu 113
Trust List Menu 115
802.1X Authentication and Status Menus 116
Set Device Authentication Field 118
Set EAP-MD5 Shared Secret Field 118
VPN Configuration Menu 119
Connect to VPN 119
VPN Configuration Fields 120
CHAPTER 5 Features, Templates, Services, and Users 123
Features, Templates, Services, and Users Overview 123
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Telephony Features Available for Cisco Unified IP Phone 124
Product-Specific Parameters 148
Corporate and Personal Directories 149
Corporate Directory Setup 149
Personal Directory Setup 149
Phone Button Templates 150
Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G Phone Button Templates 150
Cisco Unified IP Phone 7965G Phone Button Templates 151
Cisco Unified IP Phone 7945G Phone Button Templates 151
Phone Button Template for Personal Address Book or Fast Dials 151
Set Up PAB or Fast Dial in IP Phone Services 151
Change Phone Button Template for PAB or Fast Dial 152
Softkey Templates 153
Services Setup 153
Enable Device Invoked Recording 154
Cisco Unified Communications Manager User Addition 154
User Options Web Page Management 155
User Access to User Options Web Pages 155
Add User to End User Group 155
Associate Phones with Users 156
User Options Web Pages Options 156
Set Up User Options Web Page Options 157
EnergyWise Setup on Cisco Unified IP Phone 157
UCR 2008 Setup 160
Set Up UCR 2008 in Phone Configuration Window 161
Set Up UCR 2008 in Common Phone Profile Configuration Window 162
Set Up UCR 2008 in Enterprise Phone Configuration Window 162
CHAPTER 6 Cisco Unified IP Phone Customization 165
Configuration File Customization and Modification 165
Custom Phone Ring Creation 166
Ringlist.xml File Format Requirements 166
PCM File Requirements for Custom Ring Types 167
Set Up Custom Phone Ring 167
Custom Background Images 168
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List.xml File Format Requirements 168
PNG File Requirements for Custom Background Images 169
Set Up Custom Background Image 169
Wideband Codec Setup 170
Idle Display Setup 171
Cisco Unified IP Phone Backlight 172
CHAPTER 7 Model Information, Status, and Statistics 175
Model Information, Status, and Statistics Overview 175
Display Model Information Screen 176
Model Information Settings 176
Status Menu 177
Display Status Menu 177
Status Messages Screen 177
Display Status Messages Screen 177
Status Messages 178
Network Statistics Screen 186
Display Network Statistics Screen 186
Network Statistics Items 186
Firmware Version Screen 189
Display Firmware Version Screen 189
Firmware Version Items 190
Expansion Modules Screen 190
Display Expansion Modules Screen 190
Expansion Module Items 191
Call Statistics Screen 191
Display Call Statistics Screen 192
Call Statistics Items 192
Test Tone 194
Enable Tone Generator 194
Create Test Tone 195
CHAPTER 8 Remote Monitoring 197
Remote Monitoring Overview 197
Access Web Page for Phone 198
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Cisco Unified IP Phone Web Page Information 198
Control Web Page Access 199
Cisco Unified IP Phone and HTTP or HTTPS Protocols 200
Device Information Area 200
Network Configuration Area 201
Network Statistics Area 206
Ethernet Information Area 206
Access and Network Areas 207
Device Logs Area 209
Streaming Statistics 209
CHAPTER 9 Troubleshooting and Maintenance 215
Troubleshooting and Maintenance Overview 215
Troubleshooting 215
Startup Problems 215
Cisco Unified IP Phone Does Not Go Through Normal Startup Process 215
Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 216
Phone Displays Error Messages 217
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications
Manager 217
TFTP Server Settings 217
IP Addressing and Routing 217
DNS Settings 217
Cisco Unified Communications Manager Settings on Phone 218
Cisco CallManager and TFTP Services Are Not Running 218
Configuration File Corruption 218
Cisco Unified Communications Manager Phone Registration 218
Cisco Unified IP Phone Cannot Obtain IP Address 219
Cisco Unified IP Phone Displays Security Error Message 219
Cisco Unified IP Phone Resets Unexpectedly 220
Physical Connection Problems 220
Intermittent Network Outages 220
DHCP Setting Errors 220
Static IP Address Setting Errors 221
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Voice VLAN Setup Errors 221
Phones Have Not Been Intentionally Reset 221
DNS or Other Connectivity Errors 222
Power Connection Problems 222
Cisco Unified IP Phone Security Problems 222
CTL File Problems 222
Authentication Error, Phone Cannot Authenticate CTL File 222
Phone Cannot Authenticate CTL File 223
ITL File Authenticates but Other Configuration Files Do Not Authenticate 223
Phone Does Not Register 223
Signed Configuration Files Are Not Requested 223
802.1X Authentication Problems 224
802.1X Enabled on Phone but Phone Does Not Authenticate 225
802.1X Not Enabled 225
Factory Reset of Phone Has Deleted 802.1X Shared Secret 226
Audio and Video Problems 226
Phone Display Is Wavy 226
No Speech Path 226
General Telephone Call Problems 227
VPN-Connected Phone Does Not Log Calls 227
Phone Does Not Recognize DTMF Digits or Digits Are Delayed 227
Troubleshooting Procedures 227
Set Up Remote Phone 228
Check TFTP Settings 228
Check DHCP settings 228
Verify DNS Settings 229
Create New Phone Configuration File 229
Start Service 230
Determine DNS or Connectivity Issues 231
General Troubleshooting Information 231
General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module 234
Cisco Unified IP Phone Reset or Restore 234
Basic Reset 235
Factory Reset 235
Additional Troubleshooting Information 236
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Maintenance 236
Quality Report Tool 237
Voice Quality Monitoring 237
Voice Quality Metric Interpretation 238
Voice Quality Troubleshooting Tips 238
Cisco Unified IP Phone Cleaning 239
APPENDIX A Internal Support Web Site 241
Internal Support Web Site Overview 241
Cisco Unified IP Phone User Support 241
User Options Web Pages Access 242
Online Help on Phone 242
Cisco Unified IP Phone Manuals 242
Cisco Unified IP Phone 7900 Series eLearning Tutorials for SCCP Phones 243
Phone Features User Subscription and Setup 243
User Voice Messaging System Access 244
User Personal Directory Entries Setup 244
Obtain Cisco Unified IP Phone Address Book Synchronizer 244
Cisco Unified IP Phone Address Book Synchronizer Deployment 245
Install Synchronizer 245
Set Up Synchronizer 245
APPENDIX B Feature Support by Protocol for Cisco Unified IP Phones 247
APPENDIX C International User Support 257
International User Support Overview 257
Language Overlays for Phone Buttons 257
Unified Communications Manager Endpoints Locale Installer 257
International Call Logging Support 258
APPENDIX D Technical Specifications 259
Physical and Operating Environment Specifications 259
Cable Specifications 260
Network and Access Port Pinouts 261
Network Port Connector 261
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Computer Port Connector 261
APPENDIX E Basic Phone Administration Steps 263
Phone Administration Overview 263
Example User Information 263
Cisco Unified Communications Manager User Addition 264
Add User from External LDAP Directory 264
Add User Directly to Cisco Unified Communications Manager 264
Phone Setup 265
Identify Phone 265
Set Up Phone Fields 265
Perform Final End User Setup 268
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Preface
•Overview, page xv
•Audience, page xv
•Organization, page xvi
•Related Documentation, page xvii
•Documentation, Support, and Security Guidelines, page xvii
•Cisco Product Security Overview, page xvii
•Guide Conventions, page xviii
Overview
Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Administration Guide for Cisco
Unified Communications Manager (SCCP and SIP) provides the information you need to understand, install,
configure, manage, and troubleshoot the Cisco Unified IP Phone on a Voice-over-IP (VoIP) network.
Because of the complexity of a Unified Communications network, this guide does not provide complete and
detailed information for procedures that you need to perform in Cisco Unified Communications Manager
(formerly Cisco Unified CallManager) or on other network devices.
Related Topics
Related Documentation, on page xvii
Audience
Network engineers, system administrators, and telecom engineers should review this guide to learn the steps
that are required to set up Cisco Unified IP Phones. The tasks described in this document involve configuring
network settings that are not intended for phone users. The tasks in this manual require a familiarity with
Cisco Unified Communications Manager.
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Organization
This manual is organized as follows:
Provides a conceptual overview and description of the
Cisco Unified IP Phone.
Cisco Unified IP Phone, on page 1
Describes how the Cisco Unified IP Phone interacts with other
key IP telephony components, and provides an overview of the
tasks that are required prior to installation.
Cisco Unified IP Phones and Telephony
Networks, on page 29
Describes how to properly and safely install and configure the
Cisco Unified IP Phone on your network.
Cisco Unified IP Phones Installation, on
page 43
Describes how to configure network settings, verify status, and
make global changes to the Cisco Unified IP Phone.
Cisco Unified IP Phone Settings, on page
61
Provides an overview of procedures to configure telephony
features, configure directories, configure phone button and softkey
Features, Templates, Services, and Users,
on page 123
templates, set up services, and add users to
Cisco Unified Communications Manager.
Explains how to customize phone ring sounds, background images,
and the phone idle display at your site.
Cisco Unified IP Phone Customization,
on page 165
Explains how to view model information, status messages, network
statistics, and firmware information from
the Cisco Unified IP Phone.
Model Information, Status, and Statistics,
on page 175
Describes the information that you can obtain from the phone web
page, and how to use this information to monitor the operation of
a phone remotely and to assist with troubleshooting.
Remote Monitoring, on page 197
Provides tips for troubleshooting the Cisco Unified IP Phone.Troubleshooting and Maintenance, on
page 215
Provides suggestions for setup of a website that provides users
with important information about their Cisco Unified IP Phones.
Internal Support Web Site, on page 241
Provides information about feature support for the Cisco Unified
IP Phone that uses the SCCP or SIP protocol.
Feature Support by Protocol for Cisco
Unified IP Phones, on page 247
Provides information about phone setup in non-English
environments.
International User Support, on page 257
Provides technical specifications of the Cisco Unified IP Phone.Technical Specifications, on page 259
Provides procedures for basic administration tasks, such as adding
a user and phone to Cisco Unified Communications Manager and
then associating the user to the phone.
Basic Phone Administration Steps, on
page 263
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Preface
Organization

Related Documentation
Use the following sections to obtain related information.
Cisco Unified IP Phone 7900 Series Documentation
See the publications that are specific to your language, phone model, and Cisco Unified Communications
Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific
to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Business Edition 5000 Documentation
See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your
Cisco Business Edition 5000 release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_eol_series_home.html
Documentation, Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, reviewing
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New
in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed
and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free
service and Cisco currently supports RSS Version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/
regulations/export-administration-regulations-ear.
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Preface
Related Documentation

Guide Conventions
This document uses the following conventions:
DescriptionConvention
Commands and keywords are in boldface.boldface font
Arguments for which you supply values are in italics.italic font
Elements in square brackets are optional.[ ]
Alternative keywords are grouped in braces and separated by vertical bars.{ x | y | z }
Optional alternative keywords are grouped in brackets and separated by vertical
bars.
[ x | y | z ]
A nonquoted set of characters. Do not use quotation marks around the string or the
string will include the quotation marks.
string
Terminal sessions and information the system displays are in screen font.screen font
Information you must enter is in input font.input font
Arguments for which you supply values are in italic screen font.italic screen font
The symbol ^ represents the key labeled Control - for example, the key combination
^D in a screen display means hold down the Control key while you press the D key.
^
Nonprinting characters such as passwords are in angle brackets.< >
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Note
Means reader be careful. In this situation, you might do something that could result in equipment damage
or loss of data.
Caution
Warnings use the following convention:
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Preface
Guide Conventions

IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with
standard practices for preventing accidents. Use the statement number provided at the end of each warning
to locate its translation in the translated safety warnings that accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Attention
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