Cisco SPA 303 Series User manual

Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models 30X
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-22244-01
June 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
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a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 7
Getting to Know the Cisco SPA 301 7
Getting to Know the Cisco SPA 303 9
Softkey Buttons 11
Using Keypad Shortcuts 12
Chapter 2: Installing Your Phone 13
Before You Begin 13
Installing Your Cisco SPA 301 IP Phone 14
Connecting the Handset 14
Connecting the Power 14
Connecting Your Cisco SPA 301 to the Network 15
Installing Your Cisco SPA 303 IP Phone 16
Connecting the Handset 16
Connecting the Power 17
Connecting Your Cisco SPA 303 to the Network 17
(Optional) Installing the Cisco SPA 303 Stand 18
(Optional) Connecting a PC to Your Cisco SPA 303 18
(Optional) Connecting Wired and Wireless Headsets 18
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 19
Reversing the Handset Retention Tab 25
Verifying Phone Startup 26
Upgrading Your Phone’s Firmware 27
Chapter 3: Using Basic Phone Functions 28
Using Phone Hardware and Accessories (Cisco SPA 303) 29
Using the Speakerphone 29
Using the Headset with Your IP Phone 29

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2
Contents
Switching Between the Handset/Headset/Speakerphone During a Call 29
Adjusting Call Volume and Muting 29
Adjusting Call Volume 29
Adjusting the Ringer Volume 30
Using Mute (Cisco SPA 303) 30
Placing or Answering a Call 30
Using Hold and Resume 31
Using Mute (Cisco SPA 303) 32
Ignoring an Incoming Call When You Are on a Call 32
Ending a Call 32
Transferring Calls (Cisco SPA 303) 32
Performing an Attended Transfer 33
Redialing a Number 33
Viewing and Returning Missed Calls (Cisco SPA 303) 34
Forwarding All Calls to Another Number (Cisco SPA 303) 34
Forwarding All Calls 34
Setting Do Not Disturb (Cisco SPA 303) 35
Picking Up a Call from Another Extension (Cisco SPA 303) 35
Using Call Back 36
Placing a Three-Way Conference Call 36
Using the Local Directory (Cisco SPA 303) 37
Using the Call History Lists (Cisco SPA 303) 38
Deleting All Numbers from the Missed Calls, Received Calls, or
Placed Calls List 38
Accessing Voicemail 39
Chapter 4: Using Advanced Phone Features 40
Logging in to Your Phone/Extension Mobility (Cisco SPA 303) 40
Adding and Using Speed Dials (Cisco SPA 303) 42
Monitoring/Accessing Another Phone from Your Phone
(Cisco SPA 303) 44

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3
Contents
Customizing Your LCD Screen (Cisco SPA 303) 44
Changing the LCD Screen Contrast 44
Configuring the Phone Screen Saver 44
Turning on the Screen Saver Immediately 45
Updating Your Ring Tone 46
Using the Interactive Voice Response Menu on the
Cisco SPA 301 46
Advanced Procedures for Technical Support Personnel 47
Viewing Status Information and Statistics 48
Rebooting, Restarting, and Resetting a Phone 48
Appendix A: Where to Go From Here 50

1
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business IP Phones, page 6
•Getting to Know the Cisco SPA 301, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using and the functions that your phone administrator
has enabled. This document describes using the Cisco Small Business IP Phones
with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco
Unified Communications 500 Series. If you are using your Cisco Small Business
IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system,
see the
Cisco Small Business IP Phone SPA 30X (SIP) User Guide .

Getting Started
About This Document
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3 Using Basic Phone
Functions
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features
This chapter describes how
to configure advanced
features on your IP Phone.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA 30X phones. This
appendix provides link to
many of these resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone. Unlike
traditional phones, Cisco Small Business IP phones require a separate power
source. This power adapter is included with the phone.
As stated in the “About This Document” section on page 4, this document
covers the Cisco Small Business IP Phones when used as part of a system such as
the Cisco Smart Business Communications System (SBCS). In this system, the
phone network is managed by equipment such as the Cisco Unified
Communications 500 Series. The Cisco Unified Communications 500 Series uses
a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and
video traffic.
Setup of the phone network, including advanced configuration of the phones, is
performed using Cisco Configuration Assistant (CCA) software. This software is
available on Cisco.com. Documents for using CCA are listed in Appendix A,
“Where to Go From Here.”

Getting Started
Getting to Know the Cisco SPA 301
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7
1
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Getting to Know the Cisco SPA 301
Cisco SPA 301 Cisco SPA 303
Screen None 128 X 64 monochrome LCD
Lines 13
Softkeys None 4 dynamic
Navigation Button None Four-way navigation key

Getting Started
Getting to Know the Cisco SPA 301
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 8
1
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting/
Status Indicator
The LED color and action indicates the phone or
message status:
•Red (solid)—You have a new voice mail message.
•Red (fast blinking)—You have an incoming call.
•Red (slow blinking)—You have a call on hold.
•Red (series of two fast blinks)—Your phone has
temporarily lost its Ethernet connection.
•Orange (fast blinking)—Your phone’s firmware is
upgrading.
•Orange (slow blinking)—Your phone is
downloading firmware.
•Orange (series of two fast blinks)—Your phone
has permanently lost its Ethernet connection.
When the phone is reconnected, it will reboot.
•Green (solid)—You have an active call on the
phone (the phone is off-hook).
3 Ringer button Push to the On position to turn the ringer on. Push to the
Off position to turn the ringer off.
4 Messages button Press to access voice mail (must be set up by your
phone administrator).
5 Flash button Press to place a call on hold and open another line.
6 Redial button Press to redial the last number called.
7 Volume button Press repeatedly to increase the volume of the handset
(when the handset is off the phone) or ringer volume
(when the handset is on the phone).
8 Keypad Use to dial phone numbers.