Cisco SPA 303 Series User manual

Cisco Small Business
Cisco Unified Communications Manager Express for IP
Phone Models 30X
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-22244-01
June 2010
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Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 7
Getting to Know the Cisco SPA 301 7
Getting to Know the Cisco SPA 303 9
Softkey Buttons 11
Using Keypad Shortcuts 12
Chapter 2: Installing Your Phone 13
Before You Begin 13
Installing Your Cisco SPA 301 IP Phone 14
Connecting the Handset 14
Connecting the Power 14
Connecting Your Cisco SPA 301 to the Network 15
Installing Your Cisco SPA 303 IP Phone 16
Connecting the Handset 16
Connecting the Power 17
Connecting Your Cisco SPA 303 to the Network 17
(Optional) Installing the Cisco SPA 303 Stand 18
(Optional) Connecting a PC to Your Cisco SPA 303 18
(Optional) Connecting Wired and Wireless Headsets 18
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 19
Reversing the Handset Retention Tab 25
Verifying Phone Startup 26
Upgrading Your Phone’s Firmware 27
Chapter 3: Using Basic Phone Functions 28
Using Phone Hardware and Accessories (Cisco SPA 303) 29
Using the Speakerphone 29
Using the Headset with Your IP Phone 29

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2
Contents
Switching Between the Handset/Headset/Speakerphone During a Call 29
Adjusting Call Volume and Muting 29
Adjusting Call Volume 29
Adjusting the Ringer Volume 30
Using Mute (Cisco SPA 303) 30
Placing or Answering a Call 30
Using Hold and Resume 31
Using Mute (Cisco SPA 303) 32
Ignoring an Incoming Call When You Are on a Call 32
Ending a Call 32
Transferring Calls (Cisco SPA 303) 32
Performing an Attended Transfer 33
Redialing a Number 33
Viewing and Returning Missed Calls (Cisco SPA 303) 34
Forwarding All Calls to Another Number (Cisco SPA 303) 34
Forwarding All Calls 34
Setting Do Not Disturb (Cisco SPA 303) 35
Picking Up a Call from Another Extension (Cisco SPA 303) 35
Using Call Back 36
Placing a Three-Way Conference Call 36
Using the Local Directory (Cisco SPA 303) 37
Using the Call History Lists (Cisco SPA 303) 38
Deleting All Numbers from the Missed Calls, Received Calls, or
Placed Calls List 38
Accessing Voicemail 39
Chapter 4: Using Advanced Phone Features 40
Logging in to Your Phone/Extension Mobility (Cisco SPA 303) 40
Adding and Using Speed Dials (Cisco SPA 303) 42
Monitoring/Accessing Another Phone from Your Phone
(Cisco SPA 303) 44

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3
Contents
Customizing Your LCD Screen (Cisco SPA 303) 44
Changing the LCD Screen Contrast 44
Configuring the Phone Screen Saver 44
Turning on the Screen Saver Immediately 45
Updating Your Ring Tone 46
Using the Interactive Voice Response Menu on the
Cisco SPA 301 46
Advanced Procedures for Technical Support Personnel 47
Viewing Status Information and Statistics 48
Rebooting, Restarting, and Resetting a Phone 48
Appendix A: Where to Go From Here 50

1
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business IP Phones, page 6
•Getting to Know the Cisco SPA 301, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using and the functions that your phone administrator
has enabled. This document describes using the Cisco Small Business IP Phones
with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco
Unified Communications 500 Series. If you are using your Cisco Small Business
IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system,
see the
Cisco Small Business IP Phone SPA 30X (SIP) User Guide .

Getting Started
About This Document
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3 Using Basic Phone
Functions
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features
This chapter describes how
to configure advanced
features on your IP Phone.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA 30X phones. This
appendix provides link to
many of these resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone. Unlike
traditional phones, Cisco Small Business IP phones require a separate power
source. This power adapter is included with the phone.
As stated in the “About This Document” section on page 4, this document
covers the Cisco Small Business IP Phones when used as part of a system such as
the Cisco Smart Business Communications System (SBCS). In this system, the
phone network is managed by equipment such as the Cisco Unified
Communications 500 Series. The Cisco Unified Communications 500 Series uses
a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and
video traffic.
Setup of the phone network, including advanced configuration of the phones, is
performed using Cisco Configuration Assistant (CCA) software. This software is
available on Cisco.com. Documents for using CCA are listed in Appendix A,
“Where to Go From Here.”

Getting Started
Getting to Know the Cisco SPA 301
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7
1
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Getting to Know the Cisco SPA 301
Cisco SPA 301 Cisco SPA 303
Screen None 128 X 64 monochrome LCD
Lines 13
Softkeys None 4 dynamic
Navigation Button None Four-way navigation key

Getting Started
Getting to Know the Cisco SPA 301
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 8
1
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting/
Status Indicator
The LED color and action indicates the phone or
message status:
•Red (solid)—You have a new voice mail message.
•Red (fast blinking)—You have an incoming call.
•Red (slow blinking)—You have a call on hold.
•Red (series of two fast blinks)—Your phone has
temporarily lost its Ethernet connection.
•Orange (fast blinking)—Your phone’s firmware is
upgrading.
•Orange (slow blinking)—Your phone is
downloading firmware.
•Orange (series of two fast blinks)—Your phone
has permanently lost its Ethernet connection.
When the phone is reconnected, it will reboot.
•Green (solid)—You have an active call on the
phone (the phone is off-hook).
3 Ringer button Push to the On position to turn the ringer on. Push to the
Off position to turn the ringer off.
4 Messages button Press to access voice mail (must be set up by your
phone administrator).
5 Flash button Press to place a call on hold and open another line.
6 Redial button Press to redial the last number called.
7 Volume button Press repeatedly to increase the volume of the handset
(when the handset is off the phone) or ringer volume
(when the handset is on the phone).
8 Keypad Use to dial phone numbers.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 9
1
Getting to Know the Cisco SPA 303
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new
voice mail message. Flashes red during an
incoming call or when the phone’s firmware is
being updated.
3 LCD Screen Displays date and time, phone station name,
line extensions, and softkey options.

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 10
1
4 Line keys Indicates phone line status:
•Off (unlit): Line is idle.
•Green: Line is active or in use.
•Green (blinking): There is an inbound
call.
•Red (blinking): Line is on hold.
Line key colors depend on your phone
system and can vary.
These keys can also be programmed by your
phone administrator to perform functions
such as speed dial, call pickup, or monitoring
an extension.
5 Softkey buttons Press a softkey button to perform the action
shown on the label on the LCD screen above.
Softkeys vary depending on your phone
system. See Softkey Buttons, page 11.
6 Navigation button Press an arrow to scroll left, right, up, or down
through items shown on the LCD screen.
7 Messages button Press to access voice mail (must be set up by
your phone administrator).
8 Hold button Press to place a call on hold.
9 Setup button Press to access a menu to configure features
and preferences (such as your directory and
speed dials), access your call history, and set
up functions (such as call forwarding).
10 Mute button Press to mute or unmute the phone. When
phone is muted, the button glows red. A
flashing mute button indicates the network
connection cannot be found.
11 Headset button Push to turn the headset on or off. When the
headset is on, the button glows green.
# Phone Feature Description

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 11
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. Press the Right Arrow or Left Arrow keys on
the navigation button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone.
You may not have all of these softkey buttons on your phone, and you may have
additional buttons that are not listed here. For example, your phone administrator
may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specialized program
that runs on your phone. Contact your phone administrator for more information.
12 Volume button Press +to increase the volume and -to lower
the volume of the handset, headset, speaker
(when the handset is off the phone), or ringer
volume (when the handset is on the phone).
13 Speaker button Push to turn the speaker on or off. When the
speaker is on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and
choose menu items.
Button Function
CallBac. Press to receive an audio and visual notification on your phone when a
busy or unavailable party becomes available.
CFwdAll Forwards all calls coming to your phone to a specified number.
Change Opens an item so that you can edit numbers or letters.
Confrn Initiates a conference call.
Dial Dials a number.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Selects an item to change.
GPickUp Allows you to answer a call ringing on an extension by discovering the
number of the ringing extension.
# Phone Feature Description

Getting Started
Getting to Know the Cisco SPA 303
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 12
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the LCD screen.
For example, to change your ring settings, press the Setup button, then press 3for
Settings and 2for Ring Type.
NOTE Menus and options vary depending on phone model.
Login/
Logout
Log in and out of the call system to use the Extension Mobility feature.
Extension mobility allows you to log in to any physical phone and
retrieve your personal settings and directory number to that phone.
PickUp Allows you to answer a call ringing on another extension by entering the
extension number.
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
OK Saves your changes or confirms an action in response to a prompt on
the screen.
Select Selects the highlighted item on the LCD screen.
Trnsfer Performs a call transfer.
Y/N Enters a submenu and when pressed, toggles between Ye s or No to
enable or disable an option.
Button Function

2
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 13
Installing Your Phone
This chapter describes how to install your Cisco Small Business IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page13
•Installing Your Cisco SPA 301 IP Phone, page 14
•Installing Your Cisco SPA 303 IP Phone, page 16
•(Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 19
•Verifying Phone Startup, page 26
•Upgrading Your Phone’s Firmware, page 27
Before You Begin
Before you install and connect your phone, verify with your phone administrator (if
applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.

Installing Your Phone
Installing Your Cisco SPA 301 IP Phone
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 14
2
Installing Your Cisco SPA 301 IP Phone
Figure 1 Cisco SPA 301 Phone Power and Handset Connections
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol. (labeled 2 in Figure 1).
STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Connecting the Power
Insert one end of the power cord into an outlet and insert the other end of the
power cord into the power port on the phone body (labeled 1 in Figure 1).
NOTE To power the phone through the Ethernet connection, use the optional Cisco
POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5
documentation on Cisco.com for more information.

Installing Your Phone
Installing Your Cisco SPA 301 IP Phone
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 15
2
Connecting Your Cisco SPA 301 to the Network
Figure 2 Cisco SPA 301 Phone Ethernet Connection
If you are using an Ethernet connection:
STEP 1 Insert one end of the Ethernet cable into the network port on the phone body
marked “WAN” (labeled 3 in Figure 2).
STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a
network switch, on your network.
(Optional) Connecting Your Cisco SPA 301 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect
the IP phone to a Wireless-G network instead of the wired local network. To
connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
Wireless-G Bridge for Phone Adapters Quick Installation Guide , available on
cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents
and locations.
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the
WBP54G to the back of the IP phone base station into the slot marked “WAN.”
STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.
STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.

Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 16
2
STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.
Installing Your Cisco SPA 303 IP Phone
Figure 3 Cisco SPA 303 Phone Connections
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol. (labeled 5 in Figure 3).
STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 3).
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).

Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 17
2
Connecting the Power
Insert one end of the power cord into an outlet and insert the other end of the
power cord into the power port on the phone body (labeled 6 in Figure 3).
NOTE To power the phone through the Ethernet connection, use the optional Cisco
POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5
documentation on Cisco.com for more information.
Connecting Your Cisco SPA 303 to the Network
STEP 1 Insert one end of the Ethernet cable into the network port on the phone body
marked “SW” (labeled 3 in Figure 3).
STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a
network switch, on your network.
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect
the IP phone to a Wireless-G network instead of the wired local network.
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
To connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
Wireless-G Bridge for Phone Adapters Quick Installation Guide , available on
cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents
and locations.
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the
WBP54G to the back of the IP phone base station into the slot marked “SW.”
STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.
STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.
STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.

Installing Your Phone
Installing Your Cisco SPA 303 IP Phone
Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 18
2
(Optional) Installing the Cisco SPA 303 Stand
NOTE Do not attach the desk stand if you want to mount the phone to the wall.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in
Figure 3) and lightly press down on the stand. It should easily slide into the upper
stand slots. Do not force.
(Optional) Connecting a PC to Your Cisco SPA 303
To connect a PC to your phone (optional):
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
STEP 1 To provide network access to a PC, connect one end of an additional Ethernet
cable (not provided) to the PC port on the back of the phone body (labeled 2 in
Figure 3.)
STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.
(Optional) Connecting Wired and Wireless Headsets
The Cisco SPA 303 supports headsets from different manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at
the manufacturer’s websites:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset may require different steps for connection.
Consult the documentation for your particular headset for more information.