Cisco 7965 User manual

Button Features
Cisco IP Phone 7965
Quick Reference Guide
Call Manager Version 7.X
8. Message Button: Log into Voicemail
9. Directory Button: Access Directories
A. Company Directory:
•Press the Directories button
•Select Corporate Directory using Navigation button
•Using dial pad, enter search criteria, then press Search
•Press Dial in order to call desired party
B. Missed, Received and Placed Call Log:
•Press the Directories button
•Select Missed Calls, Received Calls or Placed Calls
•Navigate call using Navigation button
•Press Dial softkey in order to dial highlighted number
C. Edit Dial: (Edit a number selected from a Directory or Call Log)
•Press EditDial softkey
•Use the << and >> softkeys to delete/add numbers
•Press Dial softkey
10. Services Button: Pre Programmed by your Systems Administrator
11. Setting Button: Set User Preferences
12. “?” Button: Press to learn more about any phone feature
13. Volume: Adjust volume up and down, press Save softkey to save changes
14. Headset Button: Press to enable headset feature
15. Mute Button: Press to enable mute feature
16. Speaker Button: Press to enable speaker phone feature
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Basic Phone Features
Advanced Phone Features
1. Basic User Information:
A. Placing a call:
•Lift handset, dial number, or
•Press NewCall softkey, dial number (engages speaker phone),or
•Press NewCall softkey, dial number, lift handset, or
•Press Speaker button, dial number
B. Ending a Call:
•Replace handset, or
•Press EndCall softkey, or
•Press Speaker button (if on speaker phone)
C. Answering a Call:
•Lift handset, or
•Press Answer softkey (engages speaker phone), or
•Press Speaker button
D. Redial Feature:
•Lift handset and press the Redial softkey
E. Call Back Feature:
•While listening to ringing or busy tone, press CallBack softkey
•When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call:
•Press the Hold softkey
•Press the Resume softkey
3. Transferring a Call:
•With connected call, press Trnsfer softkey
•Dial number to which you are transferring, or
Press ¼extension/voice mailbox number to transfer to voicemail
•Listen for ringing or announce caller
•Press Trnsfer softkey again to complete transfer
•In order to retrieve caller during the transfer process, press the EndCall
softkey, then press the Resume softkey to connect with original caller
7. Conference Calling:
A. Conference (Join Multiple callers together, maximum participants - 8 )
•To initiate a conference call: Begin with caller (A) on line
•Then press More softkey
•Then press Confrn softkey
•Caller (A) is now on hold while you dial other participants to join
•Connect with caller (B) by dialing number, press More softkey, then
Confrn sotkey
•Now you are conferenced with callers (A) and (B)
•Repeat above steps until desired or maximum amount of
participants are included in conference call
B. Meet-Me Conference (Participants dial in to join conference)
Internal Meet-Me Numbers: 1150 - 1159
Maximum Amount of Participants: 8
•To Initiate /Chair a Meet-Me conference, press More softkey
•Then press MeetMe softkey
•Dial Meet-Me number, now other callers can join
•To Join a Meet-Me conference, dial Meet-Me number
C. Conference List (View and Remove conference participants)
•Note: Cannot use Conference List with Meet -Me
•While conference is in process, press More softkey
•Then press Conflist softkey, all participants will be listed
•To remove participant, press Remove softkey – only conference call
originator can remove participants (not on Meet-Me)
•Press Update softkey to update list of participants
5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
•Press the CfwdAll softkey
•Dial forwarding number, or
press the Messages button to have all calls forwarded to voicemail
•To cancel, press CfwdAll softkey again
6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
•With call connected, press More softkey
•Press Park softkey
•Remember the assigned call park “slot number” 1110 - 1129
•To retrieve parked call: Dial slot number on any Cisco IP Phone
4. Alternatives to Answering:
1. iDivert:
•Press iDivert softkey in order to send caller to voicemail
2.Do Not Disturb:
•Press the “Do Not Disturb soft key to activate
•Press the “Do Not Disturb” soft key to cancel