Cisco 7965G - Unified IP Phone VoIP User manual

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Cisco Unified IP Phone 7965G and
7945G Phone Guide for Cisco Unified
Communications Manager 7.1(2)
(SCCP and SIP)

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owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0903R)
© 2009 Cisco Systems, Inc. All rights reserved.
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QUICK REFERENCE
Cisco Unified IP Phone
7965G and 7945G for
Cisco Unified
Communications
Manager 7.1(2)
(SCCP and SIP)
Softkey Definitions
Phone Screen Icons
Button Icons
Common Phone Tasks
Softkey Definitions
AbbrDial Dial using a speed dial index
number
Answer Answer a call
Back Return to the previous Help topic
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
Cancel Cancel an action or exit a screen
without applying changes
cBarge Add yourself to a call on a shared
line and establish a conference
CFwdALL Setup/cancel call forwarding
Clear Delete records or settings
Close Close the current window
ConfList View conference participants
Confrn Create a conference call
Delete Remove characters to the right of
the cursor when using EditDial
Details
(SCCP only)
Open the Details record for a
multiparty call in the Missed Calls
and Received Calls logs
Dial Dial a phone number
DirTrfr
(SCCP only)
Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
EndCall Disconnect the current call or the
current intercom call
Erase Reset settings to their defaults
Exit Return to the previous screen
Common Phone Tasks
View online help on
phone
Press .
Place a call Go off-hook before or
after dialing a number.
Redial a number Press Redial.
Switch to handset
during a call
Pick up the handset.
Switch to speaker or
headset during a call
Press or , then
hang up the handset.
Mute your phone Press .
Use your call logs Press to choose a
call log. To dial, highlight
a listing and go off-hook.
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Transfer call to new
number
Press Transfer, enter the
number, then press
Transfer again.
Place an intercom call Press intercom button,
enter a number if
necessary, and speak after
you hear the tone.
Start a standard (ad
hoc) conference call
Press more > Confrn, dial
the participant, then press
Confrn again.
?

GPickUp Answer a call that is ringing in
another group or on another line
iDivert Divert or redirect a call to a voice
message system
Join Join together existing calls to
create a conference
Links View related Help topics
Main Display the Help main menu
MeetMe Host a Meet-Me conference call
more Display additional softkeys
New Call Make a new call
OPickUp Answer a call that is ringing in an
associated group
Park Store a call using Call Park
PickUp Answer a call that is ringing on
another phone in your group
QRT Submit call problems to the system
administrator
Redial Redial the most recently dialed
number
Remove Remove a conference participant
Resume Resume a call on hold
RmLstC Drop the last party added to a
conference call
Save Save the chosen settings
Search Search for a directory listing
Select Select a menu item or call
Transfer Transfer a call
Update Refresh content
VidMode
(SCCP only)
Choose a video display mode
<< Delete entered characters
>> Move through entered characters
Phone Screen Icons
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off-hook
On-hook
Shared line in use
Message waiting
Authenticated call
Encrypted call
BLF- monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing (BLF
Pickup)
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Intercom line in idle state
Intercom line in one-way audio
Intercom line in two-way audio
Handset in use
Headset in use
Speakerphone in use
Button Icons
Video enabled (SCCP only)
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
button
URL entry is ready to edit (SIP only)
Option selected
Feature enabled
Messages
Services
Help
Directories
Settings
Volume
Speaker
Mute
Headset
?

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) iii
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4
An Overview of Your Phone 8
Understanding Buttons and Hardware 8
Understanding Lines and Calls 13
Understanding Line and Call Icons 13
Understanding Phone Screen Features 15
Choosing Phone Screen Items 16
Cleaning and Maintaining the Phone Screen 16
Waking the Phone Screen from Sleep Mode 16
Understanding Feature Buttons and Menus 17
Accessing the Help System on Your Phone 17
Understanding Feature Availability 18
Understanding SIP vs. SCCP 19
Basic Call Handling 20
Placing a Call—Basic Options 20
Placing a Call—Additional Options 21
Answering a Call 24
Ending a Call 25

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Using Hold and Resume 26
Using Mute 27
Switching Between Multiple Calls 27
Switching an In-Progress Call to Another Phone 28
Viewing Multiple Calls 28
Transferring Calls 29
Sending a Call to a Voice Message System 30
Forwarding Calls to Another Number 30
Using Do Not Disturb 32
Making Conference Calls 32
Using Conference Features 33
Using Conference 33
Using Join 34
Using cBarge 34
Using Meet-Me 35
Viewing or Removing Conference Participants 36
Starting or Joining a Meet-Me Conference Call 36
Placing or Receiving Intercom Calls 37
Advanced Call Handling 39
Speed Dialing 39
Picking Up a Redirected Call on Your Phone 41
Storing and Retrieving Parked Calls 42
Logging Out of Hunt Groups 43
Using a Shared Line 43
Understanding Shared Lines 43
Using Barge to Add Yourself to a Shared-Line Call 44
Understanding Barge Features 44
Using Barge Features 45
Preventing Others from Viewing or Barging a Shared-Line Call 46
Using BLF to Determine a Line State 47
Making and Receiving Secure Calls 48
Tracing Suspicious Calls 49

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) v
Prioritizing Critical Calls 49
Using Cisco Extension Mobility 50
Managing Business Calls Using a Single Phone Number 51
Using a Handset, Headset, and Speakerphone 53
Using a Handset 53
Using a Headset 53
Using a Speakerphone 54
Using AutoAnswer with a Headset or Speakerphone 55
Changing Phone Settings 56
Customizing Rings and Message Indicators 56
Customizing the Phone Screen 57
Using Call Logs and Directories 58
Using Call Logs 58
Directory Dialing 60
Using Corporate Directory on Your Phone 60
Using Personal Directory on Your Phone 61
Accessing Voice Messages 64
Using the User Options Web Pages 65
Accessing Your User Options Web Pages 65
Configuring Features and Services on the Web 66
Using Personal Directory on the Web 66
Using Your Personal Address Book on the Web 66
Configuring Fast Dials on the Web 67
Using the Address Book Synchronization Tool 68
Setting Up Speed Dials on the Web 69
Setting Up Phone Services on the Web 70
Controlling User Settings on the Web 72
Controlling Line Settings on the Web 72
Setting Up Phones and Access Lists for Mobile Connect 75
Using Cisco WebDialer 77

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Understanding Additional Configuration Options 79
Troubleshooting Your Phone 82
General Troubleshooting 82
Viewing Phone Administration Data 83
Using the Quality Reporting Tool 83
Cisco One-Year Limited Hardware Warranty Terms 85
Index 87

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities or refer to the table below for
pointers to commonly used sections.
If you want to... Then...
Explore your phone on your own Press ?on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 4.
Use your phone after it is installed Start with An Overview of Your Phone, page 8.
Learn what the button lights mean See Understanding Buttons and Hardware, page 8.
Learn about the phone screen See Understanding Phone Screen Features, page 15.
Make calls See Placing a Call—Basic Options, page 20.
Put calls on hold See Using Hold and Resume, page 26.
Mute calls See Using Mute, page 27.
Transfer calls See Transferring Calls, page 29.
Make conference calls See Making Conference Calls, page 32.
Set up speed dialing See Speed Dialing, page 39.
Share a phone number See Using a Shared Line, page 43.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 53.
Change the ring volume or tone See Changing Phone Settings, page 56.
View your missed calls See Using Call Logs, page 58.
Listen to your voice messages See Accessing Voice Messages, page 64.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

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Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.htm
l
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials
(SCCP phones only)
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phone models) from your
personal computer. Look for the eLearning tutorial (English only) for your phone model in the
documentation list at the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although eLearning tutorials for the Cisco Unified IP Phone 7965G and 7945G are not
available, refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview
of the common IP phone features and functionality.
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) 3
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only external headsets that are fully compliant with the
EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about Cisco
accessibility features at this URL:
www.cisco.com/go/accessibility

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Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
AUX
DC48V
10/100 SW 10/100 PC
+
185045
2
9
8
3
45
6
7
1
1DC adaptor port (DC48V) 6Handset port
2AC-to-DC power supply 7Headset port
3AC power cord 8Footstand button
4Network port (10/100/1000 SW) 9Auxiliary port (AUX)
5Access port (10/100/1000 PC)

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) 5
Removing the Hookswitch Clip (Required)
Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the
hookswitch lifts slightly when you pick up the handset.
185165
Adjusting the Handset Rest (Optional)
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will
ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
1 2 3
77354
1Set the handset aside and pull the square plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.

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Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Using a Headset
You can use a wired headset, or you can use a wireless headset in conjunction with the wireless headset
remote hookswitch control feature.
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
Cisco recommends the use of good quality external devices, for example, headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as mobile phones and two-way radios, some
audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party
or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be
caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
See Using External Devices, page 3, for more information.
Note In some cases, hum may be reduced or eliminated by using a local power cube or power
injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot
guarantee the performance of any headsets. However, a variety of headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer’s
sites for details.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) 7
For information about wireless headsets that work in conjunction with the wireless headset remote
hookswitch control feature, got to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl
1. Choose IP Communications from the Enter Solution drop-down list box. The Select a Solution
Category drop-down list box displays.
2. Choose IP Phone Headsets to see a list of Technology Development Program partners.
If you want to search for a particular Technology Development Program partner, enter the partner’s
name in the Enter Company Name box.

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An Overview of Your Phone
Your Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the
same data network that your computer uses, allowing you to place and receive phone calls, put calls
on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced
productivity features that extend your call-handling capabilities. Depending on configuration, your
phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your Cisco Unified CM User Options web
pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
You can use the graphics below to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) 9
Cisco Unified IP Phone 7965G
1
16
2
4
5
7
9
6
8
101112131415
186422
17
3

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Cisco Unified IP Phone 7945G
186421
4
3
5
6
7
9
101112131415
16
12
8
1
17

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.1(2) 11
Item Description For more information, see...
1Programmable
buttons
Depending on configuration, programmable
buttons provide access to:
• Phone lines and intercom lines (line
buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Phone features (for example, a Privacy,
Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use,
one-way intercom call, DND
active, or logged into Hunt Group
Amber, flashing—Incoming call or
reverting call
Red, steady—Remote line in use
(shared line or BLF status)
Red, flashing—Remote call on
hold
• Understanding Phone
Screen Features,
page 15
• Basic Call Handling,
page 20
• Speed Dialing, page 39
• Using a Shared Line,
page 43
• Using BLF to
Determine a Line State,
page 47
• Placing or Receiving
Intercom Calls, page 37
2Footstand button Allows you to adjust the angle of the phone
base.
Adjusting the Handset Rest
(Optional), page 5
3Display button Awakens the phone screen from sleep mode.
No color—Ready for input
Green steady—Sleep mode
Cleaning and Maintaining
the Phone Screen, page 16
4Messages button Auto-dials your voice message service (varies
by service).
Accessing Voice Messages,
page 64

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5Directories button Opens/closes the Directories menu. Use it to
access call logs and directories.
Using Call Logs, page 58
6Help button Activates the Help menu. Accessing the Help System
on Your Phone, page 17
7Settings button Opens/closes the Settings menu. Use it to
change phone screen and ring settings.
Changing Phone Settings,
page 56
8Services button Opens/closes the Services menu. Using the User Options
Web Pages, page 65
9Volume button Controls the handset, headset, and
speakerphone volume (off-hook) and the
ringer volume (on-hook).
Using a Handset, Headset,
and Speakerphone, page 53
10 Speaker button Toggles the speakerphone on or off. When
the speakerphone is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 53
11 Mute button Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Using Mute, page 27
12 Headset button Toggles the headset on or off. When the
headset is on, the button is lit.
Using a Handset, Headset,
and Speakerphone, page 53
13 4-way navigation
pad and Select
button (center)
Allows you to scroll through menus and
highlight items. Use the Select button to
select an item that is highlighted on the
screen.
Navigation button
• Scroll up and down to see menus and
highlight items.
• Scroll right and left to scroll horizontally
in multi-column displays.
Select button—scroll to highlight a line using
the Navigation button, and then:
• Press to open a menu.
• Press to play a ringer item.
• Press to access other features as
described on the screen.
Note The Select button does not take action.
Using Call Logs, page 58
14 Keypad Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling,
page 20