Cisco Unified 6921 User manual

USER GUIDE
Cisco Unified IP Phones 6921 and 6941 for
Cisco Unified Communications Manager Express Version 8.0 (SCCP)
1Overview, page 2
2Operating Your Phone, page 10
3A Phone Features Index, page 22

2
1 Overview
This guide provides phone operating instructions, and feature descriptions for the Cisco IP Phone multiline models 6921 and
6941. The Cisco IP Phone 6921 has two lines and the Cisco IP Phone 6941 has four lines.
Physical Description of Cisco Unified IP Phone 6921
Name Description
1Handset with indicator light Functions as traditional handset and indicates an incoming call (flashing red) or new
voice message (steady red).
2
LCD screen Displays information such as incoming/outgoing call status, directories, line status,
phone configuration options and soft key tabs. Also, shows dedicated phone line labels.
3Soft key buttons Depending on how your system administrator sets up the phone, enable soft key options
displayed on your phone screen.
4Transfer button Transfers active calls to another extension.
5
Conference button Initiates the conference call.
6Hold button Places the call on hold.
2
ABC
1
/.@
3
DEF
7
PQRS
4
GHI 5 JKL 6 MNO
8
TUV 9 WXYZ
0
1
2
192525
1 2
13
17
14
15
16
11
12
3
6
4
5
8
9
10
7

3
7
Navigation Bar and Select
(center) button
The navigation bar allows you to scroll up and down on LCD screen. Allows you to
scroll through menus, highlight items, and display speed dials list if you press down
when the phone is on-hook. Display phone numbers from your Placed Calls if you press
up when the phone is on-hook.
8Line buttons Depending on configuration, programmable buttons provide access to:
•Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)
•Call features (for example, a Privacy button)
Buttons light to indicate status:
•Green, steady: Active call, answering call or two-way intercom call
•Green, flashing: Held call
•Amber, steady: Privacy in use, one-way intercom call, or DND active
•Amber, flashing: Incoming call or reverting call
•Red, steady: Remote line in use or parked
•Red, flashing: Remote line on hold
9Headset button Toggles headset on and off. When the headset is on, the button is lit.
10 Speaker button Toggles speaker on and off. When the speakerphone is on, the button is lit.
11 Dial pad Functions as traditional telephone keypad.
12 Mute button Toggles mute on and off.
13 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume.
14 Messages button Provides access to message (voice mail) system.
15 Application button Provides access to phone settings such as call history, user preferences, phone
configuration (including administration settings, device configuration, network
configuration, and other common configurations), and phone model information.
16 Contacts button Provides access to phone directories.
17 Handset Phone handset.
Name (continued) Description
1
2

4
Physical Description of Cisco Unified IP Phone 6941
Name Description
1Handset with indicator light Functions as traditional handset and indicates an incoming call (flashing red) or new
voice message (steady red).
2
LCD screen Displays information such as incoming/outgoing call status, directories, line status,
phone configuration options and soft key tabs. Also, shows dedicated phone line labels.
3Line buttons Depending on configuration, programmable buttons provide access to:
•Phone lines and intercom lines (line buttons)
•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial features)
•Call features (for example, a Privacy button)
Buttons light to indicate status:
•Green, steady: Active call, answering call or two-way intercom call
•Green, flashing: Held call
•Amber, steady: Privacy in use, one-way intercom call, or DND active
•Amber, flashing: Incoming call or reverting call
•Red, steady: Remote line in use or parked
•Red, flashing: Remote line on hold
192526
1 2 3
13
17
14
15
11
12
4
7
5
8
6
9
10
16
1
2

5
4Soft key buttons Depending on how your system administrator sets up the phone, enable soft key options
displayed on your phone screen.
5Transfer button Transfers active calls to another extension.
6
Conference button Initiates the conference call.
7Hold button Places the call on hold.
8
Navigation Bar and Select
(center) button
The navigation bar allows you to scroll up and down on LCD screen. Allows you to
scroll through menus, highlight items, and display speed dials list if you press down
when the phone is on-hook. Display phone numbers from your Placed Calls if you press
up when the phone is on-hook.
9Headset button Toggles headset on and off. When the headset is on, the button is lit.
10 Speaker button Toggles speaker on and off. When the speakerphone is on, the button is lit.
11 Dial pad Functions as traditional telephone keypad.
12 Mute button Toggles mute on and off.
13 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume.
14 Messages button Provides access to message (voice mail) system.
15 Application button Provides access to phone settings such as call history, user preferences, phone
configuration (including administration settings, device configuration, network
configuration, and other common configurations), and phone model information.
16 Contacts button Provides access to phone directories.
17 Handset Phone handset.
Name (continued) Description

6
Phone Screen
1Header Displays date, time, and directory number.
2Line details and other phone
information
During a call, displays details for the active line. If not on a
call, displays line text label and other information such as
placed calls, speed dials, and phone menu listings.
3Soft key labels Displays soft keys for available features or actions.

7
Connecting Your Phone
This section shows and describes the connectors on your Cisco Unified IP phone.
1DC adapter port (DC48V) for phones not
provided with inline power
2AC-to-DC power supply
3AC power cord
4Network port (10/100 SW) for connecting to the
network
5Access port (10/100 PC) for connecting your
phone to your computer
6Handset port
7Analog headset port
192762
2
3
4
5
6
7
1

8
Footstand
If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing
angle, depending on your preference
.
1
2
192761

9
Adjusting the Handset Rest
When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. With a
wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.
To adjust the handset:
1. Set the handset aside and pull the square plastic tab from the handset rest.
2. Rotate the tab halfway (180 degree). Hold the tab between two fingers, with the small notches (in the corners) facing you.
Make sure the tab lines up evenly with the slot in the cradle.
3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the
handset rest.
21 3
192897
4

10
2 Operating Your Phone
This section describes how to operate your Cisco IP phone and includes information on soft keys and phone features.
Note In the Cisco Unified Communications Manager Express mode, Cisco IP phone models 6921 and 6941 only supports
one call per button. It is recommend to configure the Cisco IP phone models 6921 and 6941 dn as dual-line dn and the
huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.
Note Because there are differences in phone and site configurations, not all features described here might apply to your
phone. Consult your system administrator for more information.
Soft Key Descriptions
Your Cisco IP phone is equipped with soft keys for call features and options. Soft keys are displayed along the bottom of the
LCD screen and activated using the corresponding buttons. Soft keys can change according to the state of the phone.
Note Soft key availability depends on the system configuration and this is not the complete list of the soft keys.
Following is a comprehensive list of soft keys offered on these Cisco IP phones. Functions depend on your system configuration.
Soft Key Function
All calls Lists all calls.
Answer Answers an incoming call.
Backspace - <<X Navigates to edit characters. Use the backspace soft key to erase digits that you entered
incorrectly.
Call Opens a new line on the speakerphone to place a call.
Callback Notifies callers that the called line is free.
Cancel Cancels the last selection.
Clear Clears directory history.
Call History Provides call history.
Conf Connects callers to a conference call.
Details Provides caller id details.
Delete Deletes the selected number.
Dial Dials the displayed number.
EditDial Selects a number and activates the cursor for editing.
EndCall Ends the current call.
Exit Exits from the current selection.
Fwd all Forwards all calls.
Fwd Off Sets call forwarding off.
Hold Places an active call on hold. Resumes call on hold.
Ignore Returns to main screen.
Missed Lists all the missed calls.
More Scrolls through additional soft key options (for example, use the more soft key to locate
the DnD soft key).