Cisco Unified 7900 Series User manual

CISCO IP Phone Solutions
Texarkana ISD
Solutions for the Cisco IP Phone User

Texarkana ISD Quick Reference Guide for Cisco Phones
¾Hold – To place someone on hold, simply answer the phone
that is ringing and press Hold. This button is located just
under the screen.
¾Resume – To resume a call, simply press Resume after you
have placed them on Hold. This button is also located just
under the screen.

¾Transfer – You can transfer calls one of two ways:
Announce a Transfer – Press Transfer, the extension number
of the person you are attempting to transfer to, wait until they
pick up the phone and announce…then hit Transfer again to
release the call from your phone. You may hang up at this
point since your call has been transferred.
Transfer without Announcing – Press Transfer, the extension
number of the person you are attempting to transfer to, then
Transfer again.
You can transfer phone calls to numbers outside the district
as well such as cell phones. All you need to do different is
after you hit transfer the 1
st
time, dial 9, then the number, and
hit transfer again.
¾Directories –
oCorporate Directory – To use the Corporate Directory,
press the Directories button, select option four either
with the numeric pad or your arrows, and query your
search.

oMissed Calls – Select this option to view calls you may
have missed throughout the day.
oPlaced Calls – Select this option to view calls you have
placed.
oReceived Calls – This is a log of calls that you have
received.
oClearing Missed, Placed, or Received Calls – To
clear these directories, press the Directories button and
press clear. This button is located under the screen. (By
pressing Clear, you delete all calls that have been
missed, placed, or received. There is not an option to
clear out just one directory. The Corporate Directory is
remotely managed. You cannot clear it.)

¾Volume Settings –
oHandset – To change the handset Volume, lift the
Receiver and press the Volume button until it is at
the desired volume. Make sure you save the
changes. The Save button is located under the
screen.
oSpeaker – To change the Speaker Volume, press the
Speaker button and press the Volume button until it
is at the desired volume. You will not have to save
these changes.
oRing – To change the Ringer Volume, simply press
the Volume button either way to the desired Ringer
Volume. These changes will not have to be saved.
¾Parking a Call – To Park a call, press the more button,
which is located under the screen…and press Park. The
Cisco IP Phone user that you are parking the call for can
pick it up at whatever extension you Park the call to.
(This will be displayed on the screen.)
¾Conference – To set up a Conference, press more and
then Conference. This is located under the screen.

¾Call Forward All – To Forward all of your calls to a
different extension in the district, press CallFwdAll and
then punch in the extension where you want your phone
calls forwarded to. To Forward all your calls to
VoiceMail, press CallFwdAll and press your Messages
button. To cancel Call Forward All, simply press the
CallFwdAll button.
¾Voice Mail –
oTo set up Voice Mail, press the Messages button and
follow all the instructions. You should be supplied
with your password. If you did not receive your
password, contact the IT Department
oTo check Voice Mail from another Cisco IP Phone
in district, press Messages, *, your extension
number, then your password.

oTo check Voice Mail from out of district, dial 903-
7936870 and follow the instructions. Remember
that your ID is your Extension Number.
Call Pickup Groups –
To pick up another user’s call that is in your call pickup
Group,
1. Get Dial Tone
2. Press the more button on the Hot Keys
3. Press Pickup (do all of this as the phone in your
group is ringing)
Changing Ring Styles –
To change your ring style to something unique so you
You know when your phone is ringing,
1. Press the Settings button
2. Select Ring Type (option 2)
3. Press Default
4. Press Select
5. You can highlight ring tones and try them out
with the Play button.
6. Once you have picked out one that suits you,
press Select.
7. Press OK
8. Press Exit

Muting a Call –
You can mute a call so that you can hear the person on
the other end, but they can’t hear you. This is very helpful
when you are on hold and don’t want to hold the receiver. To
mute a call, simply press Mute down in the bottom right hand
corner of the phone. To Un-Mute, simply press Mute again.
Forwarding a VoiceMail –
You can forward a voicemail to another Cisco IP Phone
User in our district. You can also forward to multiple users.
It is as simple as this:
1. Press Messages
2. Enter Your Password
3. Press 1 to listen to messages
4. Listen to full message(s) (You can only forward one
message at a time)
5. Press 0 for more Options
6. Press 5 to Forward Message(s)
7. Press # # to change between Alpha and Numeric
8. Enter an Extension(s)
9. To Confirm, Press #
10. Press # to send message as is or You can go back and add
another user to forward the message to.

Corvero Intercom and Paging Services:
Step 1: To access the Corvero Services, press the Services
button on your phone. Select Rapid Broadcast or Option 1.
To perform an All – Call, select Rapid Announcement…to
page 1 person directly, go to step 2 below. After you have
selected Rapid Announcement, you are prompted with a screen
where you can select the group you want your All – Call
broadcast to. Select your group, wait for all recipients to be
contacted and speak very clearly into the handset. **Make
sure you use the handset for All – Calls. Using the
speakerphone may cause loud feedback.**

Step 2: After you have selected Rapid Broadcast, scroll down
or select Option 5. (Corvero Intercom) Type in the extension
of the phone you are trying to reach and hit the connect
button. After the phone prompts you that your recipient has
been contacted, speak into the handset with a very clear voice.
**You can use speakerphone with Intercom but not All –
Call.**