Cisco WIP310 - iPhone Wireless VoIP Phone User manual

USER GUIDE
Wireless-G IP Phone
Model: WIP310
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Table of Contents
i
Wireless-G IP Phone
Introduction 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Online Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Copyright and Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 1: Getting to Know Your WIP310 3
Phone and Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Phone Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handset Navigation Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Phone Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Phone LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Phone Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Display Screen Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: Installing the WIP310 8
Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Powering On the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Powering O the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Choosing the Wireless IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Registering Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Chapter 3: Using Your WIP310 14
Making External Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Receiving Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Using the Speaker Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Muting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Adjusting the Call Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Creating Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Viewing Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Viewing the Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Setting Do Not Disturb on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Conguring Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Blocking Anonymous Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Blocking Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Setting Up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Using Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Using Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Locking Your Phone Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Muting the Phone Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
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Changing the Backlight Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Setting the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Changing the Phone’s Name (Station Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Viewing the Display Name or Phone Number. . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Using Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Using Web Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Chapter 4: Advanced Functions 24
Enabling the Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Using the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Using Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Upgrading Your Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Performing a Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Restarting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Chapter 5: Cisco SPA9000 Voice System Features 27
Picking Up a Call at a Specic Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Picking Up a Call at an Extension in a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Retrieving Parked Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Using the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Enabling the Cisco SPA9000 Key System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Appendix A: Troubleshooting 29
Appendix B: Specications 30
Appendix C: Warranty Information 32
(to be updated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Appendix D: Regulatory Information 34
FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Safety Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Industry Canada Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Avis d’Industrie Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Wireless Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Avis de non-responsabilité concernant les appareils sans l . . . . . . . . . . . . . . . . . .35
Declaration of Conformity with Regard to EU Directive 1999/5/EC (R&TTE Directive) . .36
Wireless Equipment (Wireless-N/G/A/B Products) . . . . . . . . . . . . . . . . . . . . . . . . .37
CE Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
National Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Product Usage Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Technical Documents on www.linksys.com/international . . . . . . . . . . . . . . . . . . . .38
User Information for Consumer Products Covered by EU Directive 2002/96/EC on Waste
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Electric and Electronic Equipment (WEEE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Appendix E: Software License Agreement 43
Software in Linksys Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Software Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
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Introduction
1
Wireless-G IP Phone
Introduction
Welcome
Thank you for choosing the Cisco WIP310 Wireless-G IP
Phone. The phone allows you to make inexpensive, yet
high-quality, Voice over IP (VoIP) telephone calls using
your Internet connection. The phone supports traditional
features, such as redialing, speed dialing, call forwarding,
contacts list, call history, and speaker phone. The WIP310
Wireless-G IP Phone also supports advanced call features,
such as 3-way call conferencing, call transferring, web
services (Local Search, Stock, and Weather), and more.
NOTE: Some advanced call features require
Internet Telephone Service Provider (ITSP)
integration and support. For information on
these features, check with your ITSP. For more
information about your Internet phone service,
please refer to the materials provided by your
ITSP.
Use the instructions in this User Guide to help you connect
to your wireless network and configure your WIP310
Wireless-G IP Phone so that you can start making calls
right away!
Cisco Small Business Pro IP Phone Family
The Cisco WIP310 IP phone is part of the Cisco suite of
products for small-to-medium businesses and individuals.
Thissuiteofproducts provideslow-costInternet telephony
solutions, including an IP PBX (SPA9000) to provide
business-class phone services, a line of wired IP phones,
and the WIP310 wireless IP phone.
TheWIP310 wireless IP phone is compatible with the Cisco
SPA9000Voice System to provide wireless IP phone service
in a home office or small office environment. It can serve
also as a standalone wireless Internet phone in a home
environment where a wireless G network is available. For
travel, the Cisco WIP310 provides phone service wherever
wireless networks are available.1
1 Wireless networks requiring you to enter authentication
(such as a user name and password) are not compatible with the
WIP 310.
About This Guide
Icon Descriptions
While reading through the User Guide you may encounter
various icons designed to call attention to a specific item.
Below is a description of these icons:
NOTE: This check mark indicates that there is
a note of interest and is something that you
should pay special attention to while using the
product.
WARNING: This exclamation point indicates
that there is a caution or warning and it is
something that could damage your property
or product.
WEB: This globe icon indicates a noteworthy
website address or e-mail address.
Online Resources
Most web browsers allow you to enter the web address
without adding the http:// in front of the address. This
User Guide will refer to websites without including http://
in front of the address. Some older web browsers may
require you to add it.
Resource Website
Cisco www.cisco.com
Linksys www.linksys.com
Linksys International www.linksys.com/international
Glossary www.linksys.com/glossary
Network Security www.linksys.com/security
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Introduction
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Wireless-G IP Phone
Copyright and Trademarks
CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco
StadiumVision, Cisco TelePresence, the Cisco logo, DCE,
and Welcome to the Human Network are trademarks;
Changing the Way We Work, Live, Play, and Learn and
Cisco Store are service marks; and Access Registrar,
Aironet, AsyncOS, Bringing the Meeting To You, Catalyst,
CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco,
the Cisco Certified Internetwork Expert logo, Cisco IOS,
Cisco Press, Cisco Systems, Cisco Systems Capital, the
Cisco Systems logo, Cisco Unity, Collaboration Without
Limitation, EtherFast, EtherSwitch, Event Center, Fast Step,
Follow Me Browsing, FormShare, GigaDrive, HomeLink,
Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo,
iQ Net Readiness Scorecard, iQuick Study, IronPort,
the IronPort logo, LightStream, Linksys, MediaTone,
MeetingPlace, MeetingPlace Chime Sound, MGX,
Networkers, Networking Academy, Network Registrar,
PCNow, PIX, PowerPanels, ProConnect, ScriptShare,
SenderBase, SMARTnet, Spectrum Expert, StackWise, The
Fastest Way to Increase Your Internet Quotient, TransPath,
WebEx, and the WebEx logo are registered trademarks of
Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries.
All other trademarks mentioned in this document or
Website are the property of their respective owners. The
use of the word partner does not imply a partnership
relationship between Cisco and any other company.
(0807R)
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Chapter 1 Getting to Know Your WIP310
3
Wireless-G IP Phone
Chapter 1:
Getting to Know Your
WIP310
Phone and Charger
Phone in charger
Your Cisco WIP310 Wireless-G IP Phone set consists of a
handset, charger, USB cable, and power supply.
To charge the phone:
Place the phone in the charging cradle.1.
Connect one end of the power supply to the phone2.
charger.
Connect the other end of the power supply to an3.
electrical outlet.
See Charging the Battery on page 8.
You can also connect one end the included USB cable to
the USB port on the bottom of the phone and the other
end to your PC to charge the phone.
USB port on phone
NOTE: The battery must charge for at least 8
hours prior to the phone’s initial use. Do not
power on the phone until it has charged for at
least 8 hours.
Talk time for the phone is approximately three (3) hours
and standby time is approximately 40 hours.
NOTE: Talk and standby time can vary widely
depending on your phone settings and wireless
environment. Cisco recommends that you keep
the phone in the charger when it is not in use.
Phone Keys and Buttons
Power/End Call Button
The button with the red phone symbol is the Power/End
Call button. To power on the phone, press and hold this
button until the screen is lit.To power off the phone, press
and hold this button until the screen becomes dark.
You also press this button to end a call or to return to the
phone Home screen at any time.
Call Button
The button with the green phone symbol is the Call
button and is used to place and answer calls.
Soft Keys
The silver soft keys are located under the display screen.
The function of these keys depends on the phone screen
or menu you are currently viewing. For example, in the
Home screen, press the left soft key for Options, and
press the right soft key for Contacts.
Handset Navigation Pad
Select Button and Arrow Keys
To navigate through the phone menus, use the Navigation
Pad. The Select button is the silver button in the middle of
the navigation pad.
The arrow keys are used to move up, down, left and right
through the phone menus.
Left soft key
Call button
Right soft key
Power/End Call
button
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Chapter 1 Getting to Know Your WIP310
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Wireless-G IP Phone
Keypad
The keypad is used for dialing numbers and entering
letters and symbols.
Keypad
Entering Text
When entering characters, press the Back soft key to
delete one character at a time.
Press akey multipletimes toview the charactersassociated
with that key. Available characters are shown below:
Key Character Set
1 1 / : \ , ! ; $ ^ |
2 abc2ABC
3 def3DEF
4 ghi4GHI
5 jkl5JKL
6 mno6MNO
7 pqrs7PQRS
8 tuv8TUV
9 wxyz9WXYZ
0 Space 0 ~ ? >‘ <“
* . @ * & % [ ] _
#/P # + - = ( ) { }
To exit to a previous menu without saving information:
Press the1. Back key multiple times until you reach the
beginning of the text field. The Cancel soft key then
appears.
Press2. Cancel to exit.
Press the Power/End Call button to return to the Home
screen at any time.
Phone Hardware Features
Your phone includes a speaker phone and a headset port.
Speaker Phone
Speaker phone
The speaker is located on the back of the phone. To use the
speaker phone, while on a call, press the Speaker On/Off
button located on the left side of the phone. The speaker
symbol appears on the phone display when the speaker
phone is in use.
Headset
Headset Jack
To use a headset with your phone, connect a supported
headset to the 2.5 mm headset jack on the right side of
the phone.
Phone LED
Your phone has an LED in the upper left corner that
displays colors to indicate the phone status. The table
below shows the colors and their meanings:
Color and State Definition
Off The phone is off and is not charging.
Solid red The phone is off and is charging.
Solid green The phone is off and is fully charged.
Orange blinking The phone is on and cannot register
to the ITSP, or the phone has low
power.
Green blinking The phone is on, is connected to the
wireless network and the ITSP, and is
in ready to use.
Red blinking The phone is on and there is an
unread text message or voice mail
message.
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Chapter 1 Getting to Know Your WIP310
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Wireless-G IP Phone
Phone Display Screen
Your phone features a full-color high-resolution display
screen that provides the phone status, time and date, and
other information as described below.
Home Screen
Home screen
You can return to the Home screen at any time by pressing
the Power/End Call button.The Home screen displays the
following information:
Date and Time•—For information on changing the
date and time, see Setting the Date and Time on page
20.
Station Name•—The name of your phone appears in
the upper right corner.This name may be automatically
assigned. To change the station name, see Changing
the Phone’s Name (Station Name) on page 21.
Options•—Press the Options soft key to access phone
options.
Settings•—In theHome screen, pressthe Select button
under the Settings icon to access many phone
options, such as wireless setup, call preferences, speed
dials, and call forwarding.
Contacts•—Press the Contacts soft key to access your
contacts address book. See Using Contacts on page
21.
Display Screen Icons
The display screen also contains icons that indicate phone
functions and status. The most common icons are shown
in the following table.
Icon Description
Indicates the battery status. Flashing bars
indicate the battery is charging. The battery is
fully charged when four bars are shown.
Indicates the wireless signal status. Solid bars
indicate the wireless signal strength. Full signal
strength is available when four bars are shown.
Indicates that the phone is searching for the
wireless network.
Indicates that there are new missed calls.
Indicates that there is voice mail.
Indicates that there are new message(s)
waiting.
Indicates that the speaker phone is in use.
Indicates that the handset or headset is in use.
Indicates that the phone ringer is off.
Appears when you are accessing the phone
volume control.
Identifies the Settings menu or button. In
the Home screen, press the Select button to
access the settings menu.
Displays phone information. Press the Select
button for more information on the menu
item.
Enables Do Not Disturb. Press the Select
button to enable or disable Do Not Disturb..
Indicates that the phone is locked.
Indicates that you have an incoming call.
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Chapter 1 Getting to Know Your WIP310
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Wireless-G IP Phone
Icon Description
Indicates that dialing is in progress.
Indicates that a call is progressing.
Indicates that a call is in progress between two
WIP310 phones.
Indicates that a call is active.
Indicates that a call is on hold.
Indicates that a call has ended because
the other party hung up, the number was
incorrect, or the call timed out.
Indicates that you have picked up a call from
another extension.
Indicates that you have picked up a call from
an extension in a group of phones.
Indicates that the call is shared between two
extensions.
Indicates a conference call. In the Options
menu, press Select to create a conference call.
Indicates that an incoming call is rejected.
When this icon appears, press Select to edit
the current entry.
When this icon appears, press Select to
confirm the current choice.
When this icon appears, press Select to view
more details about the current highlighted
item.
When this icon appears, press the Select
button to view or edit the selected menu item.
Display Messages
Your phone displays status messages on the screen to
indicate phone actions and results. Some of the common
display messages are:
Acquiring Network—The phone is attempting to connect
to a wireless network.
Trying to Register—The phone is connected to the
wireless network and is attempting to connect to your
Internet Telephony Service Provider (ITSP) to register your
phone.
Registration Failed—The phone is connected to the
wireless network, but cannot register with your ITSP. The
phone must be registered with your ITSP before use.
Registration can fail if:
Your Internet service is not available to complete the•
registration.
Your ITSP’s systems are not responding to the•
registration request.
Your registration information is incorrect.•
Contact your ITSP for troubleshooting information.
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