Cisco 8800 Series User manual

Cisco IP Phone Accessories
•Accessories Overview for Cisco IP Phone 8800 Series with Multiplatform Firmware, on page 1
•Connect the Footstand, on page 3
•Secure the Phone with a Cable Lock, on page 3
•External Speakers and Microphone, on page 4
•Headsets, on page 4
•Cisco IP Phone Key Expansion Module, on page 13
•Wall Mounts, on page 33
Accessories Overview for Cisco IP Phone 8800 Series with
Multiplatform Firmware
Table 1: Accessory Support for the Cisco IP Phone 8800 Series with Multiplatform Firmware
Cisco IP PhoneTypeAccessory
88658861885188458811 and 8841
Cisco Accessory
SupportedSupportedSupportedNot supportedNot supportedAdd-on
module
Cisco IP Phone 8800
Key Expansion
Module Supports up to 3 expansion
modules.
Supports up to 2
expansion
modules.
SupportedSupportedSupportedSupportedSupported
Wall Mount Kit
SupportedSupportedSupportedSupportedSupportedFootstand
SupportedSupportedSupportedSupportedSupportedCable Lock
SupportedSupportedSupportedNot supportedNot supportedUSBCisco Headset 520
Series
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Cisco IP PhoneTypeAccessory
88658861885188458811 and 8841
SupportedSupportedSupportedSupportedSupportedStandard RJ9Cisco Headset 530
Series
SupportedSupportedSupportedNot supportedNot supportedUSB Adapter
Supported
SupportedSupportedSupportedSupportedStandard RJ9
and AUX
Cisco Headset 560
Series with Standard
Base
Cisco Headset 560
Series with Multibase
SupportedSupportedSupportedNot supportedNot supportedUSB
Not supported
Not supportedNot supportedNot supportedNot supportedBluetooth*Cisco Headset 730
SupportedSupportedSupportedNot supportedNot supportedUSB Adapter
SupportedSupportedSupportedNot supportedNot supportedUSB-C Cable
*—For the Bluetooth connection with Cisco IP Phone Multiplatform Phones, the limited call features (for example, answer or end
a call) are available. The call features will be fully supported in a future release. Currently, we recommend that you use the Cisco
Headset 730 by a USB adapter or a USB-C cable.
Third-Party Accessories
SupportedSupportedSupportedSupportedSupportedAnalog
Headsets: See Third
Party Headsets, on
page 8. This section
includes information
about each headset
type.
SupportedSupportedSupportedSupportedSupportedAnalog
Wideband
SupportedSupportedSupportedSupportedNot supportedBluetooth*
SupportedSupportedSupportedNot supportedNot supportedUSB
SupportedSupportedSupportedSupportedSupportedElectronic
Hookswitch
See Note 2.See Note 1.
SupportedSupportedNot supportedNot supportedNot supported
External PCMicrophones: See
External Speakers and
Microphone, on page
4.
SupportedSupportedNot supportedNot supportedNot supportedExternal PCSpeakers: See External
Speakers and
Microphone, on page
4.
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1. If you connect your headset to the phone with the Y-cable (RJ-9 connector and AUX connector) , make
sure that you enable Electronic HookSwitch Control in the Audio Volume area from Voice >User tab
on the phone administration web page.
2. When you use the Electronic Hookswitch (EHS):
• The EHS connects to the Cisco IP Phone 8811, 8841, and 8845 with the auxiliary port.
• The EHS connects to the Cisco IP Phone 8851, 8861, and 8865 with the auxiliary port, the USB port,
or with Bluetooth.
Note
Connect the Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
Procedure
Step 1 Insert the connectors into the slots.
Step 2 Press the footstand until the connectors snap into place.
Step 3 Adjust the angle of the phone.
Secure the Phone with a Cable Lock
You can secure your phone with a laptop cable lock up to 20 mm wide.
Procedure
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.
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Connect the Footstand

External Speakers and Microphone
External speakers and microphones are plug-and-play accessories. You can connect an external PC-type
microphone and powered speakers (with amplifier) on the Cisco IP Phone by using the line in/out jacks.
Connecting an external microphone disables the internal microphone and connecting an external speaker
disables the internal phone speaker.
Using poor quality external audio devices, playing loudspeakers at very loud volumes, or placing the microphone
very close to the loudspeaker may result in undesirable echo for other parties on your speakerphone calls.
Note
Headsets
Important Headset Safety Information
High Sound Pressure—Avoid listening to high volume levels for long periods to prevent
possible hearing damage.
When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If
you remember to lower the volume before you take the headset off, the volume will start lower when you
plug in your headset again.
Be aware of your surroundings. When you use your headset, it may block out important external sounds,
particularly in emergencies or in noisy environments. Don’t use the headset while driving. Don’t leave your
headset or headset cables in an area where people or pets can trip over them. Always supervise children who
are near your headset or headset cables.
Cisco Headsets 500 Series
You can use the Cisco Headset 500 Series with your Cisco IP Phone 8800 Series Multiplatform Phones. The
Cisco Headset 500 Series offers a more enhanced experience with:
• In-call indicators: LEDs on an ear plate
• Simplified call controls
• Customized audio
The supported headsets are:
• Cisco Headset 520 Series
• Cisco Headset 531 and 532
• Cisco Headset 560 Series (Standard Base and Multibase)
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External Speakers and Microphone

Cisco Headset 521 and 522
The Cisco Headsets 521 and 522 are two wired headsets that have been developed for use on Cisco IP Phones
and devices. The Cisco Headset 521 features a single earpiece for extended wear and comfort. The Cisco
Headset 522 features two earpieces for use in a noisy workplace.
Both headsets feature a 3.5-mm connector for use on laptops and mobile devices. An inline controller with a
USB connector is also available for use on the Cisco IP Phone 8851, 8861, and 8865 with Multiplaform
Firmware. The controller is an easy way to answer your calls, and to access basic phone features such as hold
and resume, mute, and volume control.
The Cisco Headsets 521 and 522 require Multiplatform Firmware Release 11.2(3) or later version. Upgrade
your phones to the latest firmware before using these headsets.
To check your phone model and the firmware version, press Applications and select Status >Product
information. The Product name field shows your phone model. The Software version field shows the
installed load where you can get the firmware version.
Cisco Headset 521 and 522 Buttons and LED
Your controller buttons are used for basic call features.
Figure 1: Cisco Headset 521 and 522 Controller
The following table describes the Cisco Headset 521 and 522 controller buttons.
Table 2: Cisco Headset 521 and 522 Controller Buttons
DescriptionNameNumber
Toggle the microphone on and off.
Mute button
1
Adjust the volume on your headset.
Volume button (
and )
2
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Cisco Headset 521 and 522

DescriptionNameNumber
Use to manage calls:
• Press once to answer an incoming call.
• Press and hold for 2 seconds to end a call.
• Press twice to reject an incoming call.
• Press once to put an active call on hold. Press again to
retrieve a call from hold.
Call button
3
Cisco Headset 561 and 562
The Cisco Headset 560 Series are two wireless headsets that are developed for Cisco products and services.
The Cisco Headset 561 features a single earpiece, and offers lightweight comfort. The Cisco Headset 562
features two earpieces for use in a noisy environment or busy office.
The Cisco Headset 560 Series use a headset base to connect with Cisco IP Phones and charge the headsets.
The available options for the base are Standard base and Multibase. The Cisco Headset 560 Series with
Standard Base support connection with a single source from a phone or a computer. The Cisco Headset 560
Series with Multibase support multiple sources from phones, computers, and Bluetooth-paired devices and
provide an easy and intuitive switch among the connected sources.
You can connect the Cisco Headset 560 Series with any of the following:
• RJ9 and AUX connector (Y-cable)—Supported on Cisco IP Phones 8811, 8841, 8845, 8851, 8861, and
8865 with multiple platforms.
• USB connector—Supported on Cisco IP Phones 8851, 8861, and 8865 with multiple platforms.
The Cisco Headset 560 Series require Multiplatform Firmware Release 11.2(3) and higher. Upgrade your
phones to the latest firmware before using these headsets.
To check your phone model and the firmware version, press Applications and select Status >Product
information. The Product name field shows your phone model. The Software version field shows the
installed load where you can get the firmware version.
Cisco Headset 561 and 562 Buttons and LED
Your headset buttons are used for basic call features.
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Cisco Headset 561 and 562

Figure 2: Cisco Headset 561 and 562 Headset Buttons
The following table describes the Cisco Headset 561 and 562 Headset buttons.
Table 3: Cisco Headset 561 and 562 Headset Buttons
DescriptionNameNumber
Use to power the headset on and off.
Press and hold for 4 seconds to power on/off the headset.
Incoming and active call management depends upon if you have one call
or multiple calls.
One call:
• Press once to answer incoming calls.
• Press once to put an active call on hold. Press again to retrieve the call
from hold.
• Press twice to reject an incoming call.
Multiple calls:
• Press once to put an active call on hold, and to answer a second
incoming call.
• Press once to put a current call on hold and press again to resume a
call.
• Press and hold for 2 seconds to end the current call and press again to
resume a held call.
• Press and hold for 2 seconds to end an active call, and to answer
another incoming call.
• Press twice to stay on a current call, and to reject a second incoming
call.
Power and Call button
1
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DescriptionNameNumber
Toggle the microphone on and off. When Mute on the headset is enabled:
• The Mute button on the phone lights up.
• The Mute button on the headset base lights up. (For Multibase
only)
Mute button
2
Adjust the volume on your headset.
Volume button ( and )
3
Shows the headset status:
• Blinking red—Incoming call.
• Steady red—Active call.
• Flashing white every 6 seconds—The headset is paired and idle.
• Blinking white—Firmware upgrade is in process or the headset is
pairing with the base station.
LED4
Charge Cisco Headset 561 and 562
Use the headset base to charge the headset.
Procedure
Place the headset into the socket on the base.
The LEDs on the base station indicate the charging status. When the headset is fully charged, the five LEDs
on the base are steady white. If the LEDs don't light up, remove the headset from the base and try again.
Third Party Headsets
Cisco Systems performs internal testing of third-party headsets for use with Cisco IP Phones. But Cisco does
not certify or support products from headset or handset vendors.
Headsets connect to your phone using either the USB or the auxiliary port. Depending upon your headset
model, you have to adjust your phone's audio settings for the best audio experience, including the headset
sidetone setting.
If you have a third-party headset, and you apply a new sidetone setting, then wait one minute and reboot the
phone so the setting is stored in flash.
The phone reduces some background noise that a headset microphone detects. You can use a noise canceling
headset to further reduce the background noise and improve the overall audio quality.
If you are considering a third-party headset, we recommend the use of good quality external devices; for
example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
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Charge Cisco Headset 561 and 562

Depending on the quality of headsets and their proximity to other devices, such as mobile phones and two-way
radios, some audio noise or echo may still occur. Either the remote party or both the remote party and the
Cisco IP Phone user may hear an audible hum or buzz. A range of outside sources can cause humming or
buzzing sounds; for example, electric lights, electric motors, or large PC monitors.
Sometimes, use of a local power cube or power injector may reduce or eliminate hum.
Note
Environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed mean that
no single headset solution is optimal for all environments.
We recommend that customers test headsets in the intended environment to determine performance before
making a purchasing decision to deploy on a large scale.
You can use only one headset at a time. The most-recently connected headset is the active headset.
Headset Configuration on Your Phone
Cisco Headset 500 Series Customization
The user can customize the headset's gain or microphone volume, sidetone or feedback settings, and test the
microphone. Make sure that the headset is connected to the phone using one of the following connections:
• Cisco Headset 520 Series with the inline USB controller via the USB connector
• Cisco Headset 531 and 532 with the USB adapter via the USB connector
• Cisco Headset 560 Series Standard Base or Multibase with the Y-cable via the AUX and the RJ-9
connectors, or with the USB cable via the USB connector
For information on headset setup, see Cisco IP Phone 8800 Series Multiplatform Phones User Guide.
Set the Upgrade Rule for the Cisco Headset
You can upgrade the firmware of a Cisco headset by connecting it to a Cisco IP Phone Multiplatform Phone.
Before the user performs the upgrade, you must set the upgrade rule on the phone administration web page.
When the headset is connected to the phone, the phone automatically detects the new version of the headset
firmware, then prompts the user to perform the upgrade.
The supported connections for the upgrade are:
• Cisco Headset 520 Series: USB cable
• Cisco Headset 560 Series: USB cable and Y-Cable (RJ-9 and AUX connector)
• Cisco Headset 700 Series: USB cable
The headset settings are not erased by a phone reset. The upgrade rule supports HTTP, HTTPS, and TFTP
protocols.
The release of the Cisco Headset provides the headset XML file that can be used for the firmware upgrade.
If the software version in the file is later than the firmware on the headset, the user is prompted to upgrade
the headset on the phone screen. The user can choose to upgrade the headset immediately or postpone it to a
later time.
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Headset Configuration on Your Phone

Before you begin
Access the phone administration web page. See Access the Phone Web Interface.
Procedure
Step 1 Select Voice >Provisioning.
Step 2 Under the Cisco Headset Firmware Upgrade section, find the parameter Cisco Headset Upgrade Rule.
Step 3 Specify the TFTP, HTTP, or HTTPS protocol, an IP address of the headset upgrade device, and the name of
the headset XML file. Enter the values as a single string in the parameter.
Do not change the headset XML file contents.
Caution
For example, tftp://10.74.51.81/prov/headset/1-6-0-162/ciscoheadsetfirmware.xml
You can also configure this parameter in the configuration file (cfg.xml):
<Cisco_Headset_Upgrade_Rule
ua="na">tftp://10.74.51.81/prov/headset/1-6-0-162/ciscoheadsetfirmware.xml</Cisco_Headset_Upgrade_Rule>
Step 4 Click Submit All Changes.
If a new version of the headset firmware is detected, the phone displays an upgrade prompt.
Audio Quality
Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to
the user and to the party on the far end. Sound quality is subjective, and we cannot guarantee the performance
of any third-party headset. However, various headsets from leading headset manufacturers are reported to
perform well with Cisco IP Phones.
Cisco doesn't recommend or test any third-party headsets with their products. For information about third-party
headset support for Cisco products, go to the manufacturer's web site.
Cisco does test the Cisco headsets with the Cisco IP Phones. For information about Cisco Headsets and Cisco
IP Phone support, see https://www.cisco.com/c/en/us/products/collaboration-endpoints/headsets/index.html.
Analog Headsets
The phone cannot detect when an analog headset is plugged in. For this reason, the analog headset displays
by default in the Accessories window on the phone screen.
Displaying the analog headset as the default allows users to enable wideband for the analog headset.
USB Headsets
Wired and wireless USB headsets are supported. You can connect one USB headset (or the base station for
a wireless headset) to either the back USB port (if your phone has this port) or to the side USB port.
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Audio Quality