Cisco BEKEM User manual

Cisco IP Phone Key Expansion Module
•Cisco IP Phone Key Expansion Module Setup Overview, on page 1
•Key Expansion Module Power Information, on page 3
•Connect a Key Expansion Module to a Cisco IP Phone, on page 4
•Connect Two or Three Key Expansion Modules to a Cisco IP Phone, on page 8
•Auto Detection of Key Expansion Modules, on page 11
•Configure the Key Expansion Module from the Phone Web Page, on page 12
•Access Key Expansion Module Setup, on page 12
•Allocate a Key Expansion Module Type, on page 13
•Allocate a Key Expansion Module Type with the Phone Menu, on page 13
•Reset the Single LCD Screen Key Expansion Module, on page 13
•Troubleshoot the Key Expansion Module, on page 14
•Key Expansion Module Does Not Go Through the Normal Start Up Process, on page 14
Cisco IP Phone Key Expansion Module Setup Overview
Figure 1: Key Expansion Module with Single LCD Screen
Cisco IP Phone Key Expansion Module
1

Figure 3: Cisco IP Phone 8865 Key Expansion Module with Dual
Screen
Figure 2: Cisco IP Phone [phone] Key Expansion Module with
Dual Screen
The Cisco IP Phone 8800 Key Expansion Module adds extra programmable buttons to the phone. The
programmable buttons can be set up as phone speed-dial buttons, or phone feature buttons.
There are 3 expansion modules available:
• Cisco IP Phone 8800 Key Expansion Module—Single LCD screen module, 18 line keys, 2 pages,
two-column display only.
• Cisco IP Phone [phone] Key Expansion Module—Dual LCD screen module for audio phones, 14 line
keys, 2 pages, one-column display only.
• Cisco IP Phone 8865 Key Expansion Module—Dual LCD screen module for video phones, 14 line keys,
2 pages, one-column display only.
The Cisco IP Phone [phone] Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module
require Firmware Release 11.2(3) or later.
Note
You can use more than one expansion module per phone. But each module must be the same type. You cannot
mix Cisco IP Phone 8800 Key Expansion Module with a Cisco IP Phone [phone] Key Expansion Module
or with a Cisco IP Phone 8865 Key Expansion Module. You cannot mix audio expansion modules with video
expansion modules. You also cannot use a video expansion module on an audio phone or an audio expansion
module on a video phone.
The following table lists the phones and the number of key expansion modules that each model supports.
Table 1: Cisco IP Phones and Supported Cisco IP Phone 8800 Key Expansion Module
Supported Number of Key Expansion Modules and ButtonsCisco IP Phone Model
2; single LCD screen, 18 line keys, two pages, providing 72
buttons
Cisco IP Phone 8851
3; single LCD screen, 18 line keys, two pages, providing 108
buttons
Cisco IP Phone 8861
3; single LCD screen, 18 line keys, two pages, providing 108
buttons,
Cisco IP Phone 8865
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Cisco IP Phone Key Expansion Module Setup Overview

Table 2: Cisco IP Phones and Supported Cisco IP Phone [phone] Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module
Supported Numbers of Key Expansion Modules and ButtonsCisco IP Phone Model
2; dual LCD screen, 14 line keys, two pages, providing 56 buttonsCisco IP Phone 8851
3; dual LCD screen, 14 line keys, two pages, providing 84 buttonsCisco IP Phone 8861
3; dual LCD screen, 14 line keys, two pages, providing 84 buttonsCisco IP Phone 8865
Key Expansion Module Power Information
If you use a key expansion module with your IP phone, then Power over Ethernet (PoE) is enough to power
your expansion modules. But, your phone must have an IP address in order to charge the expansion module.
A power cube is needed for smartphone or tablet charging when your key expansion module is attached.
A key expansion module uses 48V DC, 5W per module. If you are charging a smartphone or a tablet, note
the following:
• Side USB: Up to 500mA/2.5W charging
• Back USB: Fast charging, Supports up to 2.1A/10.5W charging
Table 3: Power-Supply Compatibility for Cisco IP Phone 8800 Key Expansion Module
Cisco IP Phone Power Cube 4802.3at PoE802.3af Power over Ethernet
(PoE)
Configuration
YesYesYes8851 with 1 key expansion
module
YesNo
See the third note below
No8851with 2 key expansion
modules
YesYesNo8861 with 1 key expansion
module
YesYes
See the first note below
No8861 with 2 key expansion
modules
YesYes
See the first note below
No8861 with 3 key expansion
modules
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Key Expansion Module Power Information

• The fast-charging feature on the back USB does not work when more than one key expansion module
is attached to a Cisco IP Phone 8861 using 802.3at PoE.
• The fast-charging feature on the back USB doesn’t work when more than one key expansion module is
attached to a Cisco IP Phone 8861, unless Cisco Universal PoE (UPoE) is used.
•Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware.
You can find the phone version information on the lower back of the phone as part of the TAN and PID
label. Version information is also located on the individual phone packaging.
Note
Table 4: Power-Supply Compatibility for Cisco IP Phone [phone] Key Expansion Module and Cisco IP Phone 8865 Key Expansion Module
Cisco IP Phone Power Cube 4802.3at PoE802.3af Power over Ethernet
(PoE)
Configuration
YesYesYes8851 with 1 key expansion
module
YesYes
See the third note below
No8851with 2 key expansion
modules
YesYesNo8861 and 8865 with 1 key
expansion module
YesYes
See the first note below
No8861 and 8865 with 2 key
expansion modules
YesYes
See the first note below
No8861 and 8865 with 3 key
expansion modules
• The fast-charging feature on the back USB does not work when more than one key expansion module
is attached to a Cisco IP Phone 8861 and 8865 using 802.3at PoE.
• The fast-charging feature on the back USB doesn’t work when more than one key expansion module is
attached to a Cisco IP Phone 8861 and 8865, unless Cisco Universal PoE (UPoE) is used.
•Cisco IP Phone 8851 with 2 key expansion modules works on 802.3at PoE only with v08 or later hardware.
You can find the phone version information on the lower back of the phone as part of the TAN and PID
label. Version information is also located on the individual phone packaging.
Note
Connect a Key Expansion Module to a Cisco IP Phone
If you want to install more than one key expansion module, you repeat steps 7-9 to connect the other key
expansion modules together.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect a Key Expansion Module to a Cisco IP Phone

Procedure
Step 1 Unplug the Ethernet cable from the phone.
Step 2 If installed, remove the footstand from the phone.
Step 3 Locate the accessory connector covers on the side of the phone.
This diagram shows the location.
Step 4 Remove the two accessory connector covers, as shown in the diagram.
The slots are designed for the spine connector only. Insertion of other objects will cause permanent
damage to the phone.
Caution
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect a Key Expansion Module to a Cisco IP Phone

Step 5 Position the phone so that the front of the phone faces up.
Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP
Phone.
a) Align the spine connector with the accessory connector ports.
Install the connector in the orientation shown in the following diagrams.
Note
b) Firmly press the spine connector into the phone.
This diagram shows the spine connector.
This diagram shows the installation of the spine connector.
Step 7 Connect the other end of the spine connector to the key expansion module as shown in this diagram.
a) Align the spine connector with the key expansion module accessory connector ports.
b) Firmly press the key expansion module into the spine connector.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect a Key Expansion Module to a Cisco IP Phone

Step 8 (Optional) Use a second key expansion module spine connector to connect the second key expansion module
to the first key expansion module.
Step 9 (Optional) Use a third key expansion module spine connector to connect the third key expansion module to
the second key expansion module.
Step 10 Use a screwdriver to fasten the screws into the phone.
This step ensures that the phone and key expansion module remain connected at all times. This diagram shows
the location of the screw holes on the phone and one key expansion module.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect a Key Expansion Module to a Cisco IP Phone

Make sure that the screws are fully inserted into the phone and tightened.
Note
Step 11 (Optional) Install the footstands on the phone and on the key expansion module, and adjust both footstands
to rest evenly on the work surface.
Step 12 Plug the Ethernet cable into the phone.
Connect Two or Three Key Expansion Modules to a Cisco IP
Phone
Procedure
Step 1 Unplug the Ethernet cable from the phone.
Step 2 If installed, remove the footstand from the phone.
Step 3 Locate the accessory connector covers on the side of the phone.
This diagram shows the location.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect Two or Three Key Expansion Modules to a Cisco IP Phone

Step 4 Remove the two accessory connector covers, as shown in the diagram.
The slots are designed for the spine connector only. Insertion of other objects will cause permanent
damage to the phone.
Caution
Step 5 Position the phone so that the front of the phone faces up.
Step 6 Connect one end of the key expansion module spine connector to the accessory connector on the Cisco IP
Phone.
a) Align the spine connector with the accessory connector ports.
Install the connector in the orientation shown in the following diagrams.
Note
b) Firmly press the spine connector into the phone.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect Two or Three Key Expansion Modules to a Cisco IP Phone

This diagram shows the spine connector.
This diagram shows the installation of the spine connector.
Step 7 Connect the other end of the spine connector to the key expansion module as shown in this diagram.
a) Align the spine connector with the key expansion module accessory connector ports.
b) Firmly press the key expansion module into the spine connector.
The first key expansion module is now connected to the Cisco IP Phone.
Step 8 Use a second key expansion module spine connector to connect the second key expansion module to the first
key expansion module.
Step 9 Use a third key expansion module spine connector to connect the third key expansion module to the second
(middle) key expansion module. This figure shows a Cisco IP Phone with three key expansion modules
attached.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Connect Two or Three Key Expansion Modules to a Cisco IP Phone

Step 10 Use a screwdriver to fasten the screws into the phone and into each key expansion module.
This step ensures that the phone and key expansion modules remain connected at all times. This diagram
shows the location of the screw holes.
Make sure that the screws are fully inserted into the phone and tightened.
Note
Step 11 (Optional) Install the footstands on the phone and on the key expansion modules, and adjust all footstands to
rest evenly on the work surface.
Step 12 Plug the Ethernet cable into the phone.
Auto Detection of Key Expansion Modules
You can configure a new phone to auto-detect the maximum number of key expansion modules that it supports.
For these phones, the Number of Units field shows the maximum number of key expansion modules that the
phone supports as the default value. When a user adds key expansion modules to these phones, the module
lights up and is enabled automatically. Default value of this field is 2 for Cisco IP Phone 8851 and 3 for Cisco
IP Phone 8861. Navigate to Admin Login >Advanced >Voice >Att Console to check the value of the
Number of Units field.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Auto Detection of Key Expansion Modules

If your user has an older release phone and it is upgraded to the current release, you can change the cofiguration
of the phone so that when the user adds a key expansion module to the phone, it lights up and is enabled
automatically.
Configure the Key Expansion Module from the Phone Web Page
You can set up your 6800 Key Expansion Module from the phone web page.
Before you begin
Access the phone administration web page. See Access the Phone Web Page.
Procedure
Step 1 Select Voice >Att Console.
Step 2 From the Number of Units list, select the number of supported key expansion modules.
Step 3 Click Submit All Changes.
Access Key Expansion Module Setup
After you install one or more key expansion modules on the phone and configure them in the Configuration
Utility page, the phone automatically recognizes the key expansion modules.
When multiple key expansion modules are attached, they are numbered according to the order in which they
connect to the phone:
• Key expansion module 1 is the expansion module closest to the phone.
• Key expansion module 2 is the expansion module in the middle.
• Key expansion module 3 is the expansion module farthest to the right.
When the phone automatically recognizes the key expansion modules, you can then choose the Show Details
softkey for additional information about the selected key expansion module.
Procedure
Step 1 On the phone, press Applications .
Step 2 Press Status >Accessories.
All properly installed and configured key expansion modules display in the list of accessories.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Configure the Key Expansion Module from the Phone Web Page

Allocate a Key Expansion Module Type
You can assign the type of key expansion module that the phone supports:
• BEKEM
• CP-8800-Audio
• CP-8800-Video
Before you begin
• Access the phone administration web page. See Access the Phone Web Page.
Procedure
Step 1 Select Voice >Att Console.
Step 2 Set the KEM Type field as described in the General table.
Step 3 Press Submit All Changes.
Allocate a Key Expansion Module Type with the Phone Menu
You can assign the type of key expansion module that the phone supports.
Procedure
Step 1 Press Applications .
Step 2 Select User preferences >Attendant console preferences >KEM type.
Step 3 Select the key expansion module type.
Step 4 Press Save.
Reset the Single LCD Screen Key Expansion Module
If you are having technical difficulties with your Cisco IP Phone 8800 Key Expansion Module, you can reset
the module to the factory default settings.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Allocate a Key Expansion Module Type

Procedure
Step 1 Restart the key expansion module by disconnecting the power source, waiting a few seconds, and then
reconnecting it.
Step 2 As the key expansion module powers up, press and hold Page 1. As the LCD screen turns white, continue
pressing Page 1 for at least one second.
Step 3 Release Page 1. The LEDs turn red.
Step 4 Immediately press Page 2 and continue pressing Page 2 for at least one second.
Step 5 Release Page 2. The LEDs turn amber.
Step 6 Press Lines 5,14,1,18,10, and 9in sequence.
The LCD screen turns blue. A spinning icon is displayed in the center of the screen.
The key expansion module resets.
Troubleshoot the Key Expansion Module
Procedure
Step 1 Open a CLI.
Step 2 Enter the following command to enter debug mode:
debugsh
Step 3 Enter ?to see all available commands and options.
Step 4 Use the applicable commands and options to find the desired information.
Step 5 To exit debug mode, press Ctrl-C.
Key Expansion Module Does Not Go Through the Normal Start
Up Process
Problem
When you connect a key expansion module to a phone that is connected to a network port, the key expansion
module doesn't start up.
Cause
• Key expansion module type and the attached key expansion module don't match.
• The phone has more than one type of expansion module connected.
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Troubleshoot the Key Expansion Module

• Power over Ethernet (PoE) doesn't meet the required power-supply.
• Connected number of key expansion modules exceed maximum "Number of Units".
Solution
• Change the phone to use the same type of expansion module.
• Check the PoE the phone connected to.
• Check if the unit number is bigger than the “Number of Units".
Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Key Expansion Module Does Not Go Through the Normal Start Up Process

Cisco IP Phone Key Expansion Module
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Cisco IP Phone Key Expansion Module
Key Expansion Module Does Not Go Through the Normal Start Up Process