Cisco 7821 Reference guide

Unity Connection Voice Mail
with Unified Messaging
To Call
Voicemail from your desk:
! Press the Messages button
! Enter your PIN followed by #
Mailbox ID: 5-digit extension
Starter PIN: 1 2 3 4 5
Voicemail from an outside line:
! Dial [phone]
! Enter your Mailbox ID Number
followed by #
! Enter your PIN followed by #
Main Menu
Press 1
To play new
messages:
or
Press 3
To review
old (saved)
messages:
During Message Review
Repeat
Save
Delete
1
2
3
Slow
Vol.
Fast
4
5
6
Back
Pause
F. Fwd.
7
8
9
Cancel
Help
End
*
0
#
After Message Review
Repeat
Save
Delete
1
2
3
Reply
Fwd. To
New
4
5
6
Back
Prop.
7
8
9
Cancel
Help
New
*
0
#
Press 2
To send a
message:
! Record your message
! Enter the extension or
spell the name of the
person or distribution
list followed by #
! Press # to confirm
! Press 9 1 to add a
name
! Press # to send or
chose from a message
option
Message Options:
1 Mark message urgent
2 Request return receipt
3 Mark message private
4 Set future delivery
5 Review recording
6 Re-record message
7 Add to the message
# Send message
Press 4
For setup
options:
Press 1 - Greetings:
Press 1 – Edit the standard greeting
Press 2 – Turn on/off alternate greeting
Press 3 – Edit other greetings
Press 4 – Play all greetings
Press 2 – Message Settings:
Press 1 – Message notification
Press 3 – Menu style
Press 4 – Private lists
Press 3 – Preferences:
Press 1 – PIN
Press 2 – Recorded name
Press 3 – Directory listing
Copyright © 2003-2019, Maestri Consultants Inc. All rights reserved worldwide.
1 Handset light strip – Indicates an incoming
call (flashing red) or voicemail message
(solid red).
2 Phone screen – Displays status, feature
and call information.
3 Programmable Line and
Feature buttons
Solid green: Active call.
Flashing green: Held call.
Flashing amber: Incoming call.
Solid red: Shared line in use.
4 Softkey buttons – Engages
the associated feature in
the display.
5 Navigation pad and Select button –
Like a cursor, used to scroll
through menus and highlight
active calls and features.
While on-hook, pressing the up option displays your Recent call list and pressing
the down option displays your programmed Speed Dials.
6 Hold – Places a call on hold and retrieves a held call.
7 Conference – Initiates a conference call.
8 Transfer – Initiates a call transfer.
9 Speakerphone – Activates (solid green) and deactivates the speakerphone.
10 Headset – Activates (solid green) and deactivates the user-provided headset.
11 Mute – Deactivates (solid red) and reactivates the microphone.
12 Keypad – Allows you to dial phone numbers, enter letter and select menu items
that are numerically numbered.
13 Volume – Adjusts the phone’s ringer volume while on-hook and the handset,
speakerphone and headset volumes while off-hook.
14 Contacts – Personal and Corporate Directory look-up access.
15 Applications – Recents (view by All calls or Missed), Preferences (program
Ringtone, Contrast, Headset sidetone, and Backlight), Accessories (configure
analog headset), and Extension Mobility (only if configured).
16 Messages – Auto-dial access to voicemail.
17 Handset – Phone Handset.
Cisco 7821
Quick Reference Card
Tips:
* Exit or
back up
0 Help
##
Number
and
spelling
entry
toggle

PLACING CALLS
To place a call:
! Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the New Call softkey or
Press a line button
! Dial the number
To place a second call on the same
line:
! Press the Hold button
! Press the New Call softkey
! Dial the number
To call an extension number:
! Dial the 5-digit extension number
To call the Receptionist:
! Dial 0
To call an external telephone
number:
! Dial 9 + 1 + telephone number
To call Emergency Services:
! Dial 911 or 9 + 911
To redial the last number called:
! Press the Redial softkey
To place a speed dial call:
! While on-hook, enter the speed
dial code
! Press the SpeedDial softkey
ANSWERING CALLS
To answer an incoming call:
! Lift the handset or
Press the Speaker button or
Press the Headset button or
Press the Answer softkey or
Press the flashing line button
To answer a second incoming call:
! Press the flashing line button
To answer a call on a shared line:
! Press the flashing line button
CALL PICK UP
To answer a ringing call on a call
pickup group members phone:
! Go off-hook
! Press the PickUp softkey
SINGLE NUMBER REACH (SNR)
To activate/deactivate SNR from
your desk phone:
! Press the Mobility softkey
! Press the Select softkey to
Enable/Disable Mobile Connect
To switch from your desk to your
remote phone:
! Press the Mobility softkey
! Press the Select softkey to Send
call to Mobile Phone
! Answer your remote phone
To switch from your remote phone
to your desk phone:
! Hang up the call on your remote
phone
! Press the line button your desk
phone
DECLINE
To immediately forward a ringing
call to voicemail:
! Press the Decline softkey
ENDING CALLS
To end a call:
! Replace the handset or
Press the Speaker button or
Press the Headset button or
Press the End Call softkey
CALL HOLD
To place a call on hold:
! Press the Hold button
To retrieve a held call:
! Press the Hold button or
Press the Resume softkey or
Press the flashing line button
To toggle between two held calls
on the same line:
! Press the flashing line button
To toggle between three or more
held calls on the same line:
! Press the flashing line button
! Navigate to the held call
! Press the Resume softkey
To toggle between held calls on
shared lines:
! Press the flashing line button
CALL TRANSFER
To transfer a call:
! Press the Transfer button
! Dial the extension number or
9 + 1 + telephone number*
! Option: Announce the caller
! Press the Transfer button or
Transfer softkey or hang up
If no answer or the line is busy:
! Press the Cancel softkey
! Press the Resume softkey or
Press the flashing line button
To toggle between calls:
! Press the Swap softkey
To transfer two calls on the same
line to one another:
! While connected to an active call,
press the Transfer button
! Press the flashing line button
! Press the Yes softkey to confirm
and complete the transfer
To transfer a call to a subscriber’s
voice mailbox:
! Press the Transfer button
! Dial * + the voice mailbox number
! Press the Transfer button or
Transfer softkey or hang up
CALL PARK
To put a call on hold at one phone
and retrieve it at another:
! Press the Park softkey
Note: Displayed park number: 8000X
! Hang up
To retrieve a parked call:
! Dial the park number: 8000X
CALL FORWARD ALL CALLS
To immediately forward all your
incoming calls to another number:
! While on-hook, press the Fwd All
softkey
! Dial the extension number or
9 + 1 + telephone number or
Press the Messages button
To deactivate call forwarding:
! Press the Fwd Off softkey
DO NOT DISTURB
To disable/re-enable the ringer for
all incoming calls:
! While on-hook, press the DND
softkey
CONFERENCE CALLING
To place up to a 16-way conference
call:
! While connected to an active call,
press the Conference button
! Dial the next participant
! Option: Announce the conference
! Press the Conference button or
Conference softkey
To add additional participants:
! Repeat the above steps
To add an incoming caller to an
existing call or conference:
! While connected to the incoming
call, press the Conference
button
! Press the flashing line button
! Press the Yes softkey to confirm
and complete the conference
To view conference participants:
! Press the Details softkey
To remove a participant:
! Navigate to the participant to
remove
! Press the Remove softkey
CONFERENCE NOW
To dial into the 16-way conference
service:
! Dial: [phone]
! Enter a meeting number:
(Host’s 5-digit extension) + #
! If you are the host, enter your
PIN: ___________, if not, press #
If not the host:
• Enter the Attendee access code:
(default: 1 2 3 4 5) + #
Note: If the host has not yet arrived,
you will be placed in the waiting room.