Cisco SPA 303 User manual

Quick Start Guide
Intermedia Unite
Cisco SPA 303, SPA 504G, and SPA 525G2 Phone

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Welcome to Intermedia Unite.

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What’s in the box?
Cisco SPA 303, 504G, and 525G2 Phones
A. Phone Base
B. Handset
C. Handset Cord
D. Network Cable
E. Power Adapter with Plug
F. Quick Start Guide
G. Stand (not pictured)
AB C
EF
Quick Start Guide
D

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Installing Your Phone
Before You Begin
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 17
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Before You Begin
Before you install and connect your phone, verify with your system administrator (if
applicable) that the network is ready for the phone. Read the safety notices, and
make sure you have all the phone parts and documentation.
!
CAUTION Do not plug a telephone line cord into the port marked AUX. The RJ-11 port marked
AUX is reserved for connection with the Cisco Attendant Console. It is not for use
as a telephone line port or IP device connection.
Phone Connections
The phone connections are shown in Figure 1.
Figure 1 Phone Connections
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2
3
4
5
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284539
Guided Setup
Connect Cables
Please follow the diagram to install your phone. Once plugged in, the
phone will automatically download its conguration and start to work.
Power
Port
(Use only
with a Cisco
PA100 power
adapter.)
(For use only
with the Cisco
Attendant
Console.)
Auxiliary Port
Upper Slots
Lower Slots
PC Port
Network
(Switch ) Port
Handset
Port
Cable Run

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1. Auxiliary port. Only for use with the Cisco
Attendant Console.
2. Power Port. Insert the Power Adapter into this
port. (Use only with a Cisco PA100 Power Adapter.)
3. Additional Ethernet Port. Connect an Ethernet
cable to this port to provide network connectivity
to a PC. (This port cannot be used when the phone
is connected to the network by using the built-in
Wireless-G client.)
4. Ethernet Port. Connect the network cable to this
port.
5. Phone Cord Slot. Insert one end of the Phone
Cord into this slot and the other into the jack at the
bottom of the Handset.
USB Port (not pictured). For use with an external USB
memory device (optional). You can also use the USB
Port to charge a device such as a mobile phone.
Once the phone has been plugged in and
operational, the voicemail box is functional with a
default greeting.
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Voicemail Box Setup
RECORDING YOUR PERSONAL VOICEMAIL GREETING
1. Press the “Message” button .
2. Enter the PIN provided to you by your Administrator,
followed by the # key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.
CHANGING THE PIN FROM THE PHONE
1. Press the “Message” button .
2. Enter the PIN provided to you by your Administrator,
followed by the # key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco SPA525G and Cisco SPA525G2 SIP IP Phone User Guide 10
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The functionality of the phones can be modified by your phone system
administrator. Not all of the functional features described in this document are
available or they might function slightly differently on your phone. This document
describes the features as they function in factory default mode.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
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Message Waiting
Indicator
Line Keys
Soft key Buttons
Messages Button
Hold Button
Setup Button
Mute Button
Volume Button
Navigation Button
Center Select Button
Headset Button
Handset LCD Screen
Speaker
Keypad
Headset Button
Features SPA 525G2

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Button
Description
1
Handset
Pick up to place or answer acall
2Message Waiting
Indicator
Displays solid red when you have a
new voicemail message. Blinks red
during an incoming call
3
IP Phone
screen
Displays date and time. Phone station
name, line extensions, and soft key
options
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Line keys Indicates phone line status.
Green: Line is idle.
Red (steady): Line is active or in use.
Red
(flashing): Line is on hold or there is
an
inbound call.
Orange: Line is unregistered (cannot
be used).
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Soft key
Buttons
Press
asoft key button to perform the
action
shown on the label of the IP phone
screen.
Note:
The Cisco SPA 303 has the
following
four buttons:
Redial -Dials the last number called.
Dir -Accesses the Directory.
Cfwd –Forwards all calls.
Dnd –Do Not Disturb
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Features
Handset Message Waiting
Indicator
IP Phone Screen
Line Keys
Soft key Buttons
Messages Button
Hold Button
Setup Button
Mute Button
Volume Button
Headset Button
Navigation Button
Keypad Speaker
Button
SPA 303

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Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
1
Understanding Your Phone Lines and Buttons
The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,
but might vary.
Figure 1 SPA509G Phone Components
Numbered objects in Figure 1 described in the following table.
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
indicator
Displays solid red when you have a new voice mail
message. Blinks red during an incoming call.
3IP phone screen Displays date and time, phone station name, line
extensions, and softkey options (except on the
Cisco SPA501G).
Handset Message Waiting
Indicator
IP Phone Screen
Line Keys
Soft key Buttons
Messages Button
Hold Button
Setup Button
Mute Button
Volume Button
Headset Button
Navigation Button
Keypad Speaker
Button
Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
1
Understanding Your Phone Lines and Buttons
The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,
but might vary.
Figure 1 SPA509G Phone Components
Numbered objects in Figure 1 described in the following table.
# Phone Feature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
indicator
Displays solid red when you have a new voice mail
message. Blinks red during an incoming call.
3IP phone screen Displays date and time, phone station name, line
extensions, and softkey options (except on the
Cisco SPA501G).
SPA 504G

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Commonly Used Features
PLACING OUTGOING CALLS
When the phone is not in use:
1. Pick up the Handset or press the “Speakerphone” button.
2. Dial an extension or telephone number.
When you are already on a call:
1. Press the “Hold” soft key.
2. Press the “New Call” soft key. Dial tone is heard.
3. Dial an extension or telephone number.
4. Resume the original call by pressing the “Resume” soft key,
which is accessible by ending the second call, or placing the
second call on Hold.
ANSWERING AN INCOMING CALL
…On the Handset:
Pick up the handset to answer the call.
…On a Headset:
When a headset is connected, press the “Headset” button (or the
”Answer” Soft key) to answer the call.
…On Speakerphone:
Press the “Speaker” button (or the “Answer” Soft key) to answer the call.

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IGNORING AN INCOMING CALL
Press the “Ignore” Soft key to immediately send the caller to voicemail.
ENDING A CALL
…On the Handset:
Press the “End Call” Soft key.
…On a Headset:
Press the “Headset” button.
…On Speakerphone:
Press the “Speakerphone” button.
HOLD
Placing a Call On Hold:
•While on a call, press the “Hold” key.
Retrieving Calls On Hold:
•Press the “Resume” Soft key to resume the holding call on that line.

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TRANSFERRING CALLS
Blind Transfers:
1. While on a call, press the right arrow key.
2. Locate and press the “Bxfer” or “BlindXfer” Soft key.
(Press the right arrow if necessary).
3. Dial the desired phone number or extension number.
4. The call is automatically transferred.
Attended (Consultative or Warm) Transfers:
1. While on a call, press the “Xfer” or “Transfer” Soft key.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer, and announce that you are
transferring a call to them.
4. Press the “Xfer” or “Transfer” Soft key to complete the transfer.
MUTE
1. To mute the microphone on an active call, press the “Mute” button.
2. To un-mute the microphone, press the “Mute” button again.
VOICEMAIL
1. Press the “Messages” button .
2. Enter your PIN when prompted.

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VOLUME ADJUSTMENT
In-Call Volume:
•While on a call, press the “+” and “-” buttons to raise or lower the
volume.
Ringer Volume:
•While the phone is not in use, press the “+” and “-” buttons to adjust
the ringer volume on the phone.
CALL WAITING
When an inbound call rings in, you will hear a beep tone emitted by your
phone.
To Answer the Second Call:
1. Press the “Answer” soft key to answer the call. The current call will
be placed on hold.
2. Once the second call has ended, resume the original call by pressing
the “Resume” Soft key.
To Ignore the Second Call:
•Press the “Ignore” Soft key to send the caller to voicemail.
Note: The caller will continue to hear ringing for the specied amount of
time, dened in the phone’s “No Answer Forwarding” settings.

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SPEAKERPHONE
While the phone is not in use:
• Press the “Speakerphone” button to activate the speakerphone and
get dial tone for an outbound call.
While on a call on the handset / headset:
• Press the “Speakerphone” button to continue the current call on the
speakerphone.
While a call on speakerphone is active:
• To hang up the current call, press the “Speakerphone” button.
FORWARDING ALL CALLS
1. Press the “Cfwd” or “Forward” Soft key.
2. Enter / verify the contact number where calls will be forwarded.
SPA 525G2: FORWARDING ALL, BUSY OR NO ANSWER CALLS
1. Press the “Menu” button, and then Option 7.
2. Press Option 1 for Call Preferences.
3. Use the arrow keys to select the type of forwarding you want.
4. Enter / verify the contact number where calls will be forwarded.
5. Press the “Set” Soft key.

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Disabling Forward:
1. From the “Idle” screen, press the “ClrFwd” Soft key.
SPA 303/504G: FORWARDING ALL, BUSY OR NO ANSWER CALLS
1. Press the “Menu” button, and then Option 6.
2. Select the type of forwarding you want to set and press the “Edit”
Soft key.
3. Enter / verify the contact number where calls will be forwarded.
4. Press the “OK” Soft key.
5. Press the “Save” Soft key.
Disabling Forward:
1. From the “Idle” screen, press the “Fwd” Soft key.

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Seamlessly extend the features of your Unite service to your
desktop and your Android or iOS mobile device for free. Receive
your calls, manage your voicemail, and update settings and more.
Visit www.intermedia.net/uniteapps to learn more.
DESKTOP AND MOBILE APPS
U N I T E

www.intermedia.net/knowledgebase/voice
voic[email protected] 1.877.880.0055
We are here to help.
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