Cisco 9900 Series User manual

Page 1 of 4
Reference Guide for the Cisco 9900 Series Phones
(Including the 9951 and 9971 Model Phones)
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Header Line:
Displays date &
time, Call Line ID
information, and
Phone Status.
Camera:
Turn ring to
Open / Close
(If equipped)
Voicemail:
Press to access
voicemail system
Applications Button:
Use to access call
history, preferences
and phone
information.
Volume Control:
Increase/decrease volume.
Controls handset, headset, and
speakerphone volume (off hook)
and ringer volume (on hook).
Speakerphone
On/Off
Mute
On/Off
Headset
On/Off
(If equipped)
Navigation Pad:
Provides 4-way
navigation & “Select”
button (round center).
Handset Light Strip:
Flashes to indicate an
incoming call or lights Solid
to indicate a new voicemail
message(s).
Hold
Button
Contacts Menu:
Opens/closes the
Contacts menu.
Use to access personal
and corporate
directories.
Dial Pad: Allows you to dial phone
numbers, enter letters, and choose menu
items (by entering the item number).
Overview of a Cisco Phone - Model Depicted is a 9971:
Soft Keys: Displays
available features and/or
actions. (Pending model,
press button or touch
screen to use)
Conference
Button
Programmable
Feature Buttons:
Phone Line, Speed
Dial, or Calling
Features.
Pressing a line button
will display the
Session Buttons
which will show the
Active Calls for that
line.
Back Button: Returns
to previous screen/menu.
Transfer
Button
New Call Icon:
Press Session
button / touch screen
icon (if capable) to
make a new call.
Release / Disconnect:
Press to end a call or an
active session.
Session Buttons:
Each corresponds to an
Active Call or Call
Function. Call info and
status icons appear in the
Session Label to the left of
the button.
Calls are displayed in order,
oldest (at the top) to
newest.
Press an Active Session
button to Answer call, or to
return to a held call.
Press an Idle Session
button to perform call
functions, such as to place
a call or view call history.
LED’s on button change to
indicate call status.

Page 2 of 4
Reference Guide for the Cisco 9900 Series Phones
(Including the 9951 and 9971 Model Phones)
How To
Directions
Notes
Internal & External
CALL
Internal & External: Dial desired 7 or 10 Digits number
Long distance: 1 + Area Code + 7-digits
NO Access Code Required.
* Pending Location: 7 or 10 Digits
may be required –See your System
Administrator.
Place a Call
Use One of the Following Methods:
A. Lift the Handset, and dial number.
B. Press the “Speaker” button, and dial number.
C. Press Session button or, if touch screen capable press “New
Call Icon”, dial number or select from Call History.
D. While on an active call, a 2nd call may be made, press a Session
Button with a “New Call icon” next to it, dial number. (1st call
is automatically placed on hold)
To correct a digit you misdialed,
press the “<X” Soft Key button to
back up and re-enter correct
digits.
If phone is touch screen capable,
touch the display for the “New
Call Icon” next to a Session
button.
Use your Soft Key
Buttons
The display is dynamic and changes according to what you are
doing. Available features appear across the bottom of your display
as Soft Keys. To use these features, press the corresponding Soft
Key button directly below the desired feature, OR, if touch screen
capable, touch the Soft Key Label in the display.
To view additional features press
the “More” Soft Key.
Redial
Press Redial Soft Key to redial last number dialed.
To redial from Calls Log:
1. While phone is idle, press “Navigation Pad Down Arrow”, a
history list is displayed.
2. Use “Navigation Arrows”to scroll through list, Highlight
desired number
3. Press “Dial” Soft Key
Pressing a Session button with a
“New Call Icon”, Call History List
will appear in display. Use
Navigation Arrows to scroll
through and select desired
number.
Hold
and
Resume
To Place a call on Hold: While connected to caller, Press the “Hold”
Button. Corresponding Session button label will show an icon
indicating the call is on hold.
To Return to Held Call: Use the Navigation Pad to highlight the
desired call, press the “Resume” Soft Key to reconnect. OR, Press
the desired session button to reconnect.
OR,If touch screen capable, touch desired session button label.
To Answer a 2nd incoming call:
Press the blinking Session Button.
1st call is automatically placed on hold.
If phone has multiple lines
assigned, you may have to press
the desired line button (Left side
of screen) to display active
session buttons (Right Side of
screen). Then, select the desired
held call Session button using
the appropriate method.
To View All Calls on your Phone:
(If equipped)
Press the “All Calls” button. All
active calls from all the lines on
your phone are displayed in
chronological order, oldest to
newest.
iDivert
(If equipped)
Divert sends an active or ringing call to voicemail.
To Use: Press the “iDivert” Soft Key
Pressing “iDivert” while
connected to a call, sends active
call to voicemail.

Page 3 of 4
How To
Directions
Notes
Transfer
1. While connected to a call, press the “Transfer” Button. Call is
automatically placed on-hold, a new line is automatically
activated and dial-tone will be heard.
2. Dial the number you want to transfer the call to
3. When the phone rings on the other end, either
a. Supervise The Transfer (preferred):
Announce the call and press “Transfer”to connect the
two callers. (Transfer Soft Key or Transfer button can be
used at this time)
b. Unsupervised Transfer:
Press “Transfer” to connect the call and complete the
transfer. (Transfer Soft Key or Transfer button can be used
at this time)
To Cancel a Transfer:
1. Press the “Cancel” Soft Key,
2. IF the number you dialed
answered, then press the
“End” Soft Key to
disconnect.
3. Press the desired Session
button. Or, if touch screen
capable, touch the desired
line to return to the original
call. Or, if necessary,
highlight desired call, press
the “Resume” Soft Key.
Conference Call
1. While connected to a call, press the “Conference” button. The
call is automatically placed on-hold, a new line is automatically
activated and dial-tone is heard
2. Dial Number of 2nd party –Wait for 2nd call to connect.
3. Press “Conference”button to add the party to the conference
call.
Repeat steps to conference up to
8 parties (including you).
Press “Details” Soft Key to see a
list of all conference parties.
Use Navigation Pad to highlight
desired party, then press
“Remove”Soft Key to remove
highlighted party
Join
If you have calls on multiple Session Buttons, you can connect them
together in a conference call.
1. While connected to a call on one the Session Buttons, press the
“Conference” Button, this call is automatically placed on hold,
2. Press the held Session button that you wish to conference in.
The two Session buttons are now joined together in a
conference call, on one Session button.
Pick Up
To Answer a call within your PickUp Group:
Lift handset; press the “PickUp” Button
You are connected to the call.
Pickup answers a ringing call
within your pre-programmed
pick-up group.
See your System Administrator
For PickUp Group Information.
Call Forward
To Activate Call Forward:
Press “Forward All” Soft Key Button, and then enter a
Phone Number.
To Cancel:
Press “Forward Off” Soft Key.
To Call Forward all calls to Voicemail (Optional):
1. Press “Forward All” Soft Key
2. Press the “Message” Button
Display status: “Forwarded to Voicemail”
To Cancel Call Forward to Voicemail:
Press “Forward Off” Soft Key Button
The Call Forward Icon will
appear next to the line button
that is forwarded. The number
will appear in the status line.
To forward a non-primary line:
Press the line button twice, the
line icon will turn blue, and then
press the Forward All softkey,
then enter the number you wish
to forward to.

Page 4 of 4
How To
Directions
Notes
Call Logs
To View Call Logs:
1. Press the “Applications” Button, display will show available
choices:
2. Display will show Applications Menu choices: Select the “Call
History” option.
To select menu option:
1. Use “Navigation Pad” to highlight desired option,
and then press the Soft Key “Open”.
Or, if using a touch screen, touch desired option
“Call History”.
2. Use the “Navigation Pad”to scroll through the Call
History List.
3. Press the Soft key “Missed Calls” to view the Missed
call list.
3. Use Soft Keys to choose available options such as:
a. “Call”: Dials the number
b. “All Calls”: Displays All Calls History Log
c. “Exit”: Exits Directory Menu
d. “Details”: Displays call information
e. “Delete”: Deletes highlighted Call Record
f. “More”: Shows additional available Soft Keys
g. “Edit Dial”: Use to add/delete digits
h. “Clear”: Erases ALL call records in Call Log.
Your phone creates logs of
missed, placed and received
calls.
Each log stores up to 100
records.
“Details”: Call record info
includes, when applicable:
Called number
Calling number
Time of day
Call duration (for placed
and received calls only)
Note: If a single call record is
highlighted and “Delete” is
pressed, only the single call
record is erased.
Directories Button
Personal
Directory
Corporate
Directory
To Access the Directories Menu:
1. Press the “Directories” Button
2. Use Navigation Pad to scroll, highlight Personal Directory or
Corporate Directory. If using touch screen, touch desired
option.
3. Press “Open” Soft Key to choose
Use Navigation Pad to Scroll through search choices (first or last
Name, Nickname or Number where applicable).
See your System Administrator
for your User ID & Pin for access
to the Personal Directory.
Use the dial pad to enter letters
or numbers
Applications Button
Preferences:
Rings
(Ring Type)
Brightness
To Access the Applications Menu:
1. Press “Applications” Button.
2. Use the Navigation Pad to scroll through menu. Or if using a
touch screen, touch desired menu option.
3. Highlight Preferences, and then Press “Select”.
4. Use Navigation Pad to scroll to desired menu (Rings,
Contrast), press “Select” Soft Key
Press Soft Keys to “Set” to select
changed options prior to
pressing exiting.
You can select a menu item by
number.
(ie: “ 2. Preferences” = Press “2”
on dial pad to select)