Cisco Cisco 7960 User manual

Cisco 7960/7940
Residential Telephone
User Guide
620-05600230A
Software Release 5.6

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Tekelec, Inc.
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
© 2000-2003 Tekelec, Inc. All rights reserved.
Tekelec has used its best efforts in preparing this manual and the procedures contained in it. However,
this manual may include technical or typographical errors despite the publisher's best efforts.
Information in this manual is subject to change with these changes to be incorporated in new editions
of the manual. Tekelec may add features or enhancements to the product described in this manual at
any time.
Tekelec welcomes comments about this manual. Comments may be sent as email or regular mail.
Email should be sent to [email protected]
Regular mail should be sent to:
Tekelec, Inc., Technical Publications Manager
3001 E. President George Bush Highway, Suite 150
Richardson, TX 75082
Tekelec may use or distribute any information you supply in any way it believes appropriate without
incurring any obligation to you.
Trademarks and Acknowledgments
The VocalData logo, Voice Over IP Softswitch, VOISS and We Talk Data are trademarks of Tekelec.
All products, names and services are trademarks and registered trademarks of their respective
companies.
Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV,
LITLLITE.WAV, TRANCE.WAV]
© and (P) Copyright 1989-1997
Romeo Music International
ALL RIGHTS RESERVED
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Table of Contents
1 Your Cisco Telephone
Introduction ...................................................................................... 1
Accessing Phone Features........................................................................ 1
In This Manual ........................................................................................... 1
Telephone Descriptions .................................................................. 1
Cisco 7940/7960 Features Table ..................................................... 2
Identifying Your 7960 Telephone Type .......................................... 4
Moving Your Telephone .................................................................. 5
2 Basic Phone Features
Adjusting the Display Contrast....................................................... 7
Adjusting the Volume ...................................................................... 8
Adjusting the Ringer Volume.......................................................... 8
Answering a Call .............................................................................. 8
…using the Phone ..................................................................................... 8
Answering a Second Call (Call Waiting) ........................................ 8
Using the Answer soft key ......................................................................... 9
Reconnecting to the First Call ................................................................... 9
Hanging Up ....................................................................................... 9
Line Button Indicators ..................................................................... 9
Making a Call .................................................................................. 10
Using the 7960 MGCP............................................................................. 10
Using the 7960 SCCP ............................................................................. 10
Selecting a Ringer Sound.............................................................. 10
Services Feature ............................................................................ 11
Directory Services ................................................................................... 11
Personal Directory ............................................................................. 11
Company Directory Listing ................................................................ 12

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Company Directory Lookup ............................................................... 12
Voice Mail ................................................................................................ 12
Incoming voice mail ........................................................................... 13
Saved voice mail ............................................................................... 13
Call Management .................................................................................... 14
Call Screening ................................................................................... 14
Call Forwarding ................................................................................. 14
Web Services .......................................................................................... 14
Stock quote........................................................................................ 15
Weather ............................................................................................. 15
Using the Call Directory ................................................................ 16
Viewing or Dialing Missed Calls .............................................................. 16
Viewing or Dialing Received and Placed Calls........................................ 16
Using Features Without Replacing the Handset ......................... 17
…during a Call......................................................................................... 17
…after a Call............................................................................................ 17
Using the Speakerphone ............................................................... 17
Speakerphone Troubleshooting .............................................................. 18
3 System Telephone Features
Abbreviated Dial............................................................................. 19
Creating an Abbreviated Dial Code ......................................................... 19
Using an Abbreviated Dial Code ............................................................. 20
Modifying an Abbreviated Dial Code ....................................................... 20
Deleting an Abbreviated Dial Code ......................................................... 21
Verifying an Abbreviated Dial Number .................................................... 21
Anonymous Call Rejection............................................................ 21
Enabling Anonymous Call Rejection ....................................................... 22
Disabling Anonymous Call Rejection....................................................... 22
Authorization Code Calling ........................................................... 22
Call Block (Selective Call Rejection) ............................................ 22
Enabling/Disabling Call Block.................................................................. 23
Blocking Number of Last Call Received .................................................. 23
Adding Numbers to Call Block List .......................................................... 24
Listing Blocked Numbers......................................................................... 24
Deleting Numbers from Call Block........................................................... 24
Call Forward (All Calls).................................................................. 26
Enabling Call Forward (All)...................................................................... 26

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…using the Phone ............................................................................. 26
…using Star Codes ........................................................................... 26
Disabling Call Forward (All) ..................................................................... 27
…using the Phone ............................................................................. 28
…using Star Codes ........................................................................... 28
Call Forward (Busy) ....................................................................... 28
Enabling Call Forward (Busy).................................................................. 28
Disabling Call Forward (Busy) ................................................................. 29
Call Forward (No Answer) ............................................................. 30
Enabling Call Forward (No Answer) ........................................................ 30
Disabling Call Forward (No Answer) ....................................................... 31
Call Forward (Out of Service)........................................................ 31
Enabling Call Forward (Out of Service)................................................... 32
Disabling Call Forward (Out of Service) .................................................. 33
Call Return ...................................................................................... 33
Call Trace ........................................................................................ 33
Call Waiting..................................................................................... 34
Answering the Second Call ..................................................................... 34
Switching Between Held Calls................................................................. 34
Suspending Call Waiting ......................................................................... 34
Call Waiting with Caller ID............................................................. 34
Call Waiting with ID Manager ........................................................ 35
Caller ID Block................................................................................ 35
Conference ..................................................................................... 35
Conference Call Tips ............................................................................... 36
Dial Tone and Ringer Patterns...................................................... 36
Direct Extension Assignment ....................................................... 37
Programming a Guest Phone .................................................................. 37
Re-establishing the Guest Phone............................................................ 37
Re-establishing Your Old Phone ............................................................. 37
Do Not Disturb................................................................................ 38
Tips for using Do Not Disturb .................................................................. 38
Enabling/Disabling Do Not Disturb .......................................................... 38
…using the Phone ............................................................................. 38
…using Star Codes ........................................................................... 38
End Call........................................................................................... 39
Hold ................................................................................................. 39

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IMute................................................................................................ 39
On-hook Dialing ............................................................................. 40
Permanent Caller ID Block Release.............................................. 40
Priority Call ..................................................................................... 41
Enabling/Disabling Priority Call ............................................................... 41
Adding Members to the Priority Call List ................................................. 41
Listing Priority Call Members................................................................... 42
Deleting Priority Call Members ................................................................ 42
Privacy Guard................................................................................. 44
Access Codes.......................................................................................... 44
Caller Actions .......................................................................................... 44
Entering an Access Code .................................................................. 45
Recording a Name............................................................................. 45
Answering Privacy Guard Call................................................................. 45
Enabling/Disabling Privacy Guard ........................................................... 46
Managing the Access Code..................................................................... 46
Changing the Access Code ............................................................... 46
Listening to Access Code .................................................................. 47
Managing the Selective Caller List .......................................................... 47
Adding to the List............................................................................... 47
Listening to the List............................................................................ 47
Deleting from the List......................................................................... 48
Redial .............................................................................................. 49
…using the Phone ................................................................................... 49
…using Star Codes ................................................................................. 49
Selective Call Forward................................................................... 49
Enabling/Disabling Selective Call Forward.............................................. 50
Entering the Forwarding Destination Number ......................................... 50
Identifying the Forwarding Destination Number ...................................... 50
Adding Forwarded Phone Numbers ........................................................ 51
Listing Forwarded Phone Numbers ......................................................... 51
Deleting Forwarded Phone Numbers ...................................................... 52
Speaker ........................................................................................... 53
Speed Dial....................................................................................... 53
Programming a Speed Dial Button .......................................................... 53
Using a Speed Dial Button ...................................................................... 53
Identifying the Number Assigned to a Speed Dial Button........................ 54
Modifying a Speed Dial Number.............................................................. 54
Deleting a Speed Dial Number ................................................................ 54

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Star Codes ...................................................................................... 54
4 Voice Mail Features (Default Menu)
Menus and Commands.................................................................. 57
Accessing Your Voice Mail ........................................................... 60
…from your phone................................................................................... 60
…from any outside touchtone phone....................................................... 61
…from the email program on your PC..................................................... 61
Using Controls While Playing Messages..................................... 62
Rewind/Fast Forward .............................................................................. 62
Rewind to the Beginning of a Message................................................... 62
Fast Forward to the End of a Message ................................................... 62
Pause Play of a Message........................................................................ 62
Composing Messages before Sending ........................................ 63
Compose and Send a Message .............................................................. 63
Marking a Message as Urgent....................................................... 64
Changing Your Password ............................................................. 64
Skipping the Mail Menu to Hear Messages.................................. 64
Zeroing Out to a Custom Operator............................................... 64
Replaying a Message..................................................................... 65
Saving a Message .......................................................................... 65
Skipping to the Next Message ...................................................... 65
Deleting a Message........................................................................ 66
Forwarding a Message to Another Mailbox................................. 66
Replying to a Message .................................................................. 66
Dialing Back a Caller...................................................................... 67
Sending a Message Directly to Another Number........................ 67
Personal Greetings ........................................................................ 67
Recording Personalized Mailbox Greetings ............................................ 68
Listening to Your Greetings ..................................................................... 68
Receiving Pager Notification ........................................................ 68
What You Receive on Your Pager/Cell Phone ........................................ 69
Managing Distribution Groups ..................................................... 69
Creating a New Group............................................................................. 70
Editing or Modifying a Group................................................................... 70
Listing All Group Members ................................................................ 71

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Adding a Member to the Group ......................................................... 71
Deleting a Group Member ................................................................. 71
Playing the Group Name ................................................................... 72
Changing the Group Name................................................................ 72
Deleting a Group ..................................................................................... 72
Listening to a List of Distribution Groups................................................. 72
Exiting the Voice Mail System ...................................................... 73
5 Voice Mail Features (Option A Menu)
Menus and Commands.................................................................. 75
Accessing Your Voice Mail ........................................................... 79
…from your phone................................................................................... 79
…from any outside touchtone phone....................................................... 80
…from the email program on your PC..................................................... 80
Using Controls While Playing Messages..................................... 81
Rewind/Fast Forward .............................................................................. 81
Rewind to the Beginning of a Message................................................... 81
Fast Forward to the End of a Message ................................................... 81
Pause Play of a Message........................................................................ 81
Composing Messages before Sending ........................................ 82
Compose and Send a Message .............................................................. 82
Marking a Message as Urgent....................................................... 83
Changing Your Password ............................................................. 83
Skipping the Mail Menu to Hear Messages.................................. 83
Zeroing Out to a Custom Operator............................................... 83
Replaying a Message..................................................................... 84
Saving a Message .......................................................................... 84
Skipping to the Next Message ...................................................... 84
Deleting a Message........................................................................ 85
Forwarding a Message to Another Mailbox................................. 85
Replying to a Message .................................................................. 85
Dialing Back a Caller...................................................................... 86
Sending a Message Directly to Another Number........................ 86
Personal Greetings ........................................................................ 86
Recording Personalized Mailbox Greetings ............................................ 87
Listening to Your Greetings ..................................................................... 87

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Receiving Pager Notification ........................................................ 88
What You Receive on Your Pager/Cell Phone ........................................ 88
Managing Distribution Groups ..................................................... 89
Creating a New Group............................................................................. 89
Editing or Modifying a Group................................................................... 89
List All Group Members ..................................................................... 90
Add a Member to the Group .............................................................. 90
Delete Group Member ....................................................................... 90
Play the Group Name ........................................................................ 91
Change the Group Name .................................................................. 91
Deleting a Group ..................................................................................... 91
Listening to a List of Distribution Groups:................................................ 92
Exiting the Voice Mail System ...................................................... 92
6 Voice Mail Features (Option B Menu)
Menus and Commands.................................................................. 93
Accessing Your Voice Mail ........................................................... 96
…from your phone................................................................................... 96
…from any outside touchtone phone....................................................... 97
…from the email program on your PC..................................................... 97
Using Controls While Playing Messages..................................... 98
Rewind/Fast Forward .............................................................................. 98
Rewind to the Beginning of a Message................................................... 98
Fast Forward to the End of a Message ................................................... 98
Pause Play of a Message........................................................................ 98
Composing Messages before Sending ........................................ 98
Compose and Send a Message .............................................................. 98
Marking a Message as Urgent....................................................... 99
Changing Your Password ............................................................. 99
Skipping the Mail Menu to Hear Messages................................ 100
Zeroing Out to a Custom Operator............................................. 100
Replaying a Message................................................................... 101
Saving a Message ........................................................................ 101
Skipping to the Next Message .................................................... 101
Deleting a Message...................................................................... 101
Forwarding a Message to Another Mailbox............................... 101

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Replying to a Message ................................................................ 102
Dialing Back a Caller.................................................................... 103
Sending a Message Directly to Another Number...................... 103
Recording Personalized Mailbox Greetings .......................................... 103
Listening to Your Greetings ................................................................... 104
Receiving Pager Notification ...................................................... 104
What You Receive on Your Pager/Cell Phone ...................................... 105
Managing Distribution Groups ................................................... 105
Creating a New Group........................................................................... 106
Editing or Modifying a Group................................................................. 106
Listing Members of a Group ............................................................ 107
Adding a Member to a Group .......................................................... 107
Deleting a Group Member ............................................................... 107
Play the Group Name ...................................................................... 108
Change the Group Name ................................................................ 108
Deleting a Group ................................................................................... 108
Listening to a List of Distribution Groups:.............................................. 108
Exiting the Voice Mail System .................................................... 109
7 Set Up Outlook for TAPI
Using TAPI to Call from Outlook ................................................ 111
Installing the TAPI Support Software......................................... 113
Configuring Windows for TAPI ................................................... 118
Configuring Outlook to Use TAPI ............................................... 126
Index ................................................................................ I-1

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Chapter 1
Your Cisco Telephone
Introduction
This guide describes how to use all of the features that are provided by your
VocalData telephone system on your Cisco 7960 or 7940 telephone.
NOTE: This chapter may cover more than one model of phone. Although the
chapter applies to all models, some text may apply only to a certain phone
model. The user is alerted to these text differences by an icon which is shown
at left. The icon appears in the left margin next to where the text occurs. For
how to identify your phone model, see “Identifying Your 7960 Telephone Type”
on page 4.
Accessing Phone Features
Some features require you to dial an activating digit followed by a numeric code.
The default value for this activating digit is 5and it is used throughout this guide.
However, your system administrator may choose to use another digit for this
function. In that case, substitute your activating digit for the default. All feature
operation will be exactly the same.
In This Manual
•Chapter 1 discusses the telephone hardware
•Chapter 2 contains an alphabetical summary of each telephone feature
•Chapter 3 contains an alphabetical summary of the VocalData telephone
features
•Chapter 4 discusses voice mail features (default menu).
•Chapter 5 discusses voice mail features (Option A menu).
•Chapter 6 discusses voice mail features (Option B menu).
•Chapter 7 discusses setting up Outlook for TAPI.
Telephone Descriptions
The Cisco IP phones are full-featured telephones that provide voice
communication over an IP network. The phones function much like a traditional
analog phone, allowing you to place and receive telephone calls. The phones also

2Your Cisco Telephone Cisco 7960/7940 Telephone User Guide
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support features such as call forwarding, redialing, speed dialing, transferring calls,
conference calls, and accessing voice mail. The Cisco IP 7960 or 7940 telephones
have several key components, which are shown in the following figure.
Figure 1: Cisco 7960 Telephone
NOTE: The Cisco 7960 and 7940 phones are exactly alike except that the
7940 has only two line buttons.
Cisco 7940/7960 Features Table
Dial Pad
Footstand
Adjustment
Handset
Indicator
LCD Speed Dial or
Line Buttons
SPEAKER
Soft
Keys
MUTE
HEADSET
Scroll
Key
VOLUME
On-screen mode
buttons and “i” button
Handset
Features Descriptions
LCD screen The IP Phone "desktop" which
displays the time, date, your phone
number, caller ID, line/call status
and the soft key tabs.
Line or speed dial buttons Enable you to reach an open line or
to use the speed dial feature. The
7960 phone features 6 line buttons
and the 7940 has two line buttons.
Footstand adjustment Adjusts the angle of the foot base.

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Soft keys Soft key functions change
depending on the status of the
phone (for example, whether you
are on a call or the phone is not in
use). The key's current function is
shown on the LCD screen.
messages button Accesses the voice mail main menu
for managing voice mail messages.
directories button Accesses the Missed Calls,
Received Calls and Placed Calls
information. Does not work on the
7960 MGCP phone.
services button Provides access to VOISS system
company and personal directories,
voice mail, call screening and
forwarding and web services (such
as weather or stock quotes) through
a menu tree.
settings button Accesses the LCD screen contrast,
ringer type, network configuration
and status controls.
ibutton Displays online help for a phone key
or function.
On-screen Mode buttons Provide access to the voice mail
system (when available), call
histories, phone settings such as
contrast and ring type, plus network
configuration and status
information.
VOLUME buttons Increase or decrease the volume for
the currently active voice receiver –
handset, headset, or
speakerphone. The volume buttons
also control the ringer volume (if on-
hook), and the contrast of the LCD
via the settings button.
SPEAKER button This button toggles the
speakerphone function on and off.
MUTE button This button toggles the microphone
function on and off. Works with the
speakerphone, handset, or headset
microphone.
HEADSET button This button toggles the headset
function on and off.
Features Descriptions

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Identifying Your 7960 Telephone Type
There are three different protocols available on a Cisco 7960 telephone: MGCP,
SCCP, and SIP. The telephone features and how to use them can vary depending
on the telephone’s configured protocol. You can tell which version of 7960 you have
by looking at what is displayed on the LCD screen and comparing what you see to
the following figures.
Figure 2: Cisco 7960 MGCP Telephone LCD Screen
Scroll key Enables you to move among
different soft key options displayed
on the LCD.
Dialing pad Press the dial pad buttons to dial a
phone number. Dial pad buttons
work exactly like those on a
standard telephone.
Handset Lift the handset and press the dial
pad numbers to place a call, review
voice mail messages, answer a call,
etc.
Handset Indicator Red LEDs in handset cradle that
are visible through a window in the
handset. They flash when the
phone rings and light solid red when
you have voice mail messages.
Features Descriptions

Cisco 7960/7940 Telephone User Guide Your Cisco Telephone 5
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Figure 3: Cisco 7960 SCCP Telephone LCD Screen
Moving Your Telephone
Before moving your telephone, you should check with your system administrator to
make sure that there is power for the telephone at the new location. You need a
power adapter for your phone at the new location as well.
To move your phone, follow these steps:
1. Unplug the telephone from the LAN connection jack and the power adapter
from the wall.
2. Take the telephone to the new location.
3. Plug the telephone into the LAN connection jack and the power adapter into a
wall outlet.
4. Watch to ensure that the phone registers and boots up properly. If it does not,
contact your system administrator.

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Cisco 7960/7940 Telephone User Guide Basic Phone Features 7
620-05600230
Chapter 2
Basic Phone Features
NOTE: This chapter may cover more than one version of Cisco 7960 phone
(SCCP or MGCP). Although the chapter applies to all types, some information
may apply only to a certain phone configuration. The user is alerted to these
differences by an icon which is shown at left. The icon appears in the left
margin next to where the information differs. For how to identify your phone
configuration, see “Identifying Your 7960 Telephone Type” on page 4.
Adjusting the Display Contrast
Depending on your ambient lighting and viewing angle, you may need to adjust the
display contrast to achieve optimum visibility of your LCD display. To adjust the
display contrast, follow these steps:
1. Press the settings button.
2. Select the Contrast option.
a. On the 7960 MGCP and 7960 SCCP without an expansion module, use
the up and down arrow scroll keys to highlight Contrast, or press 1on
your keypad.
b. On the 7960 SCCP with an expansion module, do one of the following:
•Use the up and down arrow scroll keys to highlight Base Phone, or
press 1on your keypad.
•Use the up and down arrow scroll keys to highlight Expansion
Module(s), or press 2on your keypad.
NOTE: If you press a number key in step two, go to step four.
3. Press the Select soft key.
4. Press and release the Up and Down soft keys to reach the desired contrast
level.
NOTE: On the 7960 SCCP, the VOLUME up and down arrows may also be
used.
5. Press the Ok soft key to approve the changes.
6. Return to the standard call screen.
•On the 7960 MGCP, press the Back soft key.
•On the 7960 SCCP, press the Exit soft key.

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•Once if your phone does not have an expansion module.
•Twice if your phone has an expansion module.
Adjusting the Volume
1. Activate the handset, headset, or speakerphone.
2. Press and release the VOLUME (arrow up and down) keys to adjust the
volume as desired. You hear a tone and a horizontal scale displays on the
phone to indicate the volume level.
3. To save the volume setting for future calls:
•On the 7960 MGCP, press the Save soft key.
•On the 7960 SIP, hang up. The new setting is saved automatically.
Adjusting the Ringer Volume
To adjust the ringer volume press the volume (arrow up and down) buttons while
the phone is on hook to adjust the ringer volume as desired. The ringer sounds and
a bar graph displays on the phone to indicate the volume level. The new setting is
saved automatically.
Answering a Call
When you hear your phone ring and see the red light flash on your handset, answer
in any of the following ways:
…using the Phone
•Lift the handset.
•Press the line button to turn on the speakerphone.
•Press the SPEAKER button to turn on the speakerphone.
•Press the Answer soft key.
•Press the HEADSET button to use the headset.
Answering a Second Call (Call Waiting)
The easiest way to answer a call when you are already speaking on a call is by
using the Answer soft key.

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Using the Answer soft key
To answer a second call without ending the current call, press the Answer soft key.
The first call is automatically placed on hold and you are connected to the second
call.
NOTE: If you do not use Answer, and you select another line without pressing
Hold, the first call is disconnected.
NOTE: If you do not answer the second call, it is sent to the programmed
destination for unanswered calls, which is usually your voice mail mailbox.
Reconnecting to the First Call
1. Highlight the original call.
•On the 7960 SCCP, press the scroll key.
•On the 7960 MGCP, press Hold, then the line button for the other call.
2. Press the Resume soft key.
NOTE: On the 7960 SCCP, to switch between calls after the first time, press
Resume. You do not need to scroll to the other line.
Hanging Up
To hang-up the phone, use one of these options:
•Replace the handset in its cradle.
•Press the line button and replace the handset.
•Press the EndCall soft key.
•Press the HEADSET button (if using a headset).
•Press the SPEAKER button (if using the speakerphone).
•On the 7960 MGCP, press the line button (if using the speakerphone).
Line Button Indicators
The line button indicators on the 7960 SIP phone appear on the LCD display next
to the line buttons. There is one indicator per line. The indicator provides a visual
indication of the line’s state, which can be registered, unregistered, number mode,
or URL mode.
•Registered - The line button indicator looks like a telephone with a
handset. Indicates the line can be used to place calls.
•The handset resting on top of the telephone indicates the line is on-
hook (no dial tone).