Clear One collaborate pro 600 User manual

COLLABORATE®PRO 600
USER GUIDE

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ClearOne
5225 Wiley Post Way
Suite 500
Salt Lake City, UT 84116
Telephone [phone]
Tech Sales 1.800.705.2103
FAX [phone]
E-mail [email protected]
On the Web www.clearone.com
COLLABORATE Pro
USER GUIDE
CLEARONE DOCUMENT
DOC-0156-001 REV 1.1 –Sept. 2016
©2016 ClearOne Inc. - All rights reserved. No part of this document may be
reproduced in any form or by any means without written permission from ClearOne.
Printed in the United States of America. ClearOne reserves specific privileges.
Information in this document is subject to change without notice.
NOTICE: This Class A device complies with Part 15 of the FCC
rules and
Canadian ICES-003. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may
cause undesired operation.

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TABLEOFCONTENTS
Chapter 1: Introduction.................................................................................................................. 6
IN THIS CHAPTER.................................................................................................................................................... 6
COLLABORATE PRO 600 OVERVIEW.................................................................................................................... 6
MAIN FEATURES...................................................................................................................................................... 8
COMPARISON TABLE.............................................................................................................................................. 9
FEATURE HIGHLIGHTS........................................................................................................................................... 9
Chapter 2: Getting Started........................................................................................................... 10
IN THIS CHAPTER.................................................................................................................................................. 10
USING THE REMOTE CONTROL.......................................................................................................................... 10
NAVIGATION ARROWS AND ADDITIONAL BUTTONS......................................................................................... 12
USING THE ON-SCREEN MENU........................................................................................................................... 13
SYSTEM ICONS...................................................................................................................................................... 15
DISPLAYING SYSTEM INFORMATION ................................................................................................................. 16
COLLABORATE SETUP ......................................................................................................................................... 18
Chapter 3: Configuration.......................................................................................................... 22
IN THIS CHAPTER.................................................................................................................................................. 22
CONFIGURING THE AUDIO................................................................................................................................... 22
CONFIGURING THE CAMERA............................................................................................................................... 24
CONFIGURING MULTIPLE CAMERAS.................................................................................................................. 25
CONTROLLING MULTIPLE CAMERAS ................................................................................................................. 26
CONFIGURING THE DISPLAY............................................................................................................................... 26
SERIAL PORT ......................................................................................................................................................... 27
LAN SETTINGS....................................................................................................................................................... 29
Wi-Fi SETTINGS...................................................................................................................................................... 30
SOFTWARE UPDATES........................................................................................................................................... 31
Chapter 4: Video Collaboration................................................................................................... 32
IN THIS CHAPTER.................................................................................................................................................. 32
STARTING LAN CALLS .......................................................................................................................................... 32
AUTO-ANSWERING CALLS................................................................................................................................... 33
ENDING CALLS....................................................................................................................................................... 33
MUTING THE VIDEO .............................................................................................................................................. 34
SWITCHING CALL VIEW MODES.......................................................................................................................... 34
USING PICTURE-IN-PICTURE (PIP) MODES ....................................................................................................... 34

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CALL STATE INDICATIONS................................................................................................................................... 36
USING CALL TONES.............................................................................................................................................. 37
RECORDING AND STREAMING............................................................................................................................ 38
DATA SHARING...................................................................................................................................................... 40
USING MULTICASTING.......................................................................................................................................... 44
Chapter 5: Quick Dialing Methods.............................................................................................. 46
IN THIS CHAPTER.................................................................................................................................................. 46
USING THE CONTACTS......................................................................................................................................... 46
USING THE RECENT CALLS................................................................................................................................. 48
USING DIRECTORY ............................................................................................................................................... 49
USING SPONTANIA CONTACTS........................................................................................................................... 49
Chapter 6: Advanced Settings.................................................................................................... 50
IN THIS CHAPTER.................................................................................................................................................. 50
ADMIN SETTINGS .................................................................................................................................................. 51
DIRECTORY PROPERTIES.................................................................................................................................... 52
H.323 PROTOCOL SETTINGS............................................................................................................................... 53
SIP PROTOCOL SETTINGS................................................................................................................................... 56
MULTICAST SETTINGS.......................................................................................................................................... 57
RECORD COLLABORATE PRO INTO STANDARD NAS...................................................................................... 59
FIREWALL SETTINGS............................................................................................................................................ 60
SPONTANIA SETTINGS......................................................................................................................................... 61
Chapter 7: General Settings........................................................................................................ 62
IN THIS CHAPTER.................................................................................................................................................. 62
CALL SETTINGS..................................................................................................................................................... 62
MCU SETTINGS...................................................................................................................................................... 63
RECORDING SETTINGS........................................................................................................................................ 64
STREAMING SETTINGS......................................................................................................................................... 65
PRESENTATION SETTINGS.................................................................................................................................. 67
PREFERENCE SETTINGS ..................................................................................................................................... 68
SECURITY SETTINGS............................................................................................................................................ 69
Chapter 8: Spontania .................................................................................................................. 70
IN THIS CHAPTER.................................................................................................................................................. 70
STARTING / JOINING A SPONTANIA MEETING .................................................................................................. 70
SPONTANIA SETTINGS......................................................................................................................................... 71
PRESENTATION..................................................................................................................................................... 75

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PARTICIPANTS....................................................................................................................................................... 76
END MEETING........................................................................................................................................................ 77
Chapter 9: Web Access and Management............................................................................... 78
IN THIS CHAPTER.................................................................................................................................................. 78
ACCESSING COLLABORATE PRO VIA BROWSER............................................................................................. 78
VIEWING A STREAM SESSION............................................................................................................................. 79
VIEWING A MULTICAST VIDEO COLLABORATION ............................................................................................ 80
DOWNLOADING COLLABORATE SHARE............................................................................................................ 80
IMPORTING/EXPORTING THE LICENSE.............................................................................................................. 81
VIEWING THE RECORDING ARCHIVE................................................................................................................. 82
SENDING RUNNING TEXT IN A CALL .................................................................................................................. 83
VIEWING CALL STATUS........................................................................................................................................ 84
PERFORMING SYSTEM UPGRADE...................................................................................................................... 85
PERFORMING SYSTEM BACKUP......................................................................................................................... 85
PERFORMING SYSTEM RESTORE FROM BACKUP FILE.................................................................................. 87
PERFORMING SYSTEM RESTORE FROM FTP................................................................................................... 88
ACCESS TO SYSTEM RECOVERY WITH USB DEVICE...................................................................................... 90
Chapter 10: Telnet Commands.................................................................................................. 91
ENABLING THE TELNET API................................................................................................................................. 91
DESCRIPTIONS OF THE TELNET API (COLLABORATE PRO)........................................................................... 91
Starting an API Session using an RS-232 (COM 2) Interface................................................................................. 95
DESCRIPTIONS OF THE TELNET API (SPONTANIA).......................................................................................... 95
Chapter 11: Specifications ..................................................................................................... 98
Chapter 12: Network Requirements........................................................................................101
IN THIS CHAPTER................................................................................................................................................ 101
SYSTEM PLACED IN THE DMZ:.......................................................................................................................... 101
SYSTEM PLACED IN LAN:................................................................................................................................... 101

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Chapter 1: Introduction
IN THIS CHAPTER
This chapter introduces the COLLABORATE Pro 600 video collaboration system and
includes the following sections:
COLLABORATE Pro 600 Overview
Main Features
Comparison Table
Feature Highlights
COLLABORATE PRO 600 OVERVIEW
The COLLABORATE Pro (COLLABORATE Pro 600) is an all-in-one high- definition
executive videoconferencing system, featuring an embedded MCU, built-in recording
capability, streaming of live and recorded sessions, data sharing, and more.
COLLABORATE Pro provides an interface to videoconferencing via its plug-and-play
application-in-a-box, providing on-screen operation controls and advanced call control options
during conferencing. Utilizing the newest H.264 video standard and clear, crisp audio, the
COLLABORATE Pro brings users face-to-face with other people and organizations.
COLLABORATE Pro enables you to record and stream video calls to multiple locations
with up to 8 additional participants.
COLLABORATE Pro incorporates advanced data sharing capabilities, allowing you to turn any
videoconference into a fully interactive meeting. It can display presentations or videos on large
monitors, connect to an external laptop for data sharing, and open various file types from USB
storage devices.
COLLABORATE Pro is ideal for users who need a powerful videoconference solution, offering
point-to-point/multipointcapabilities, powered by ClearOne’s COLLABORATE Pro software.
Various accessories, such as a PTZ camera, ClearOne CHAT 150C Mic Array and DataPoint–
can be installed and integrated as part of the COLLABORATE Pro system.

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NOTES:
For more information about the COLLABORATE Pro 600 physical
installation, including the connection of cables and devices to
COLLABORATE Pro 600, refer to the COLLABORATE Pro 600
Quick Setup Guide.
For the complete technical specifications, refer to the COLLABORATE Pro 600
datasheet.

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MAIN FEATURES
COLLABORATE Pro allows you to call a destination via LAN, and to interact via video and
data-sharing during calls. Some of the primary capabilities of the system include:
Point-to-point or multipoint connections
Recording, streaming, and data sharing
Recording and playback of point-to-point and multipoint (MCU based) sessions
Streaming via a Web interface, Windows Media Player or VLC player
Sharing files via a USB flash drive
Sharing data via Collaborate share
Sharing cable-connected laptop or wireless via network.
Access files on a USB flash drive while in idle mode
Side-by-side Picture-In-Picture(PIP) view
Session multicast
Embedded MCU for multipoint sessions
Embedded multicast viewer
Calling via Contacts or Recent calls
Calling via online directories
Calling Via URI
Multipoint videoconferences support
Configurable audio, video and displays, and automatic answering
Display on-screen running text to all participants via Web management during a call
Support ClearOne CHAT 150C Mic Array
Far End mute indicator
Telnet interface
Communicating in standalone mode, COLLABORATE Central mode and gatekeeper
mode
Turn unit into sleep mode and wake it up using the remote control
Web-based management
Regulatory Compliance: UL, CSA (cUL), TUV, TUV-CB, CE-LVD, CE, FCC Class B,
BSMi, VCCI, C-Tick, RoHS.

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COMPARISON TABLE
The following table specifies the differences between the various models of COLLABORATE
Pro.
COLLABORATE Pro 300 Series
COLLABORATE Pro 600 Series
COLLABORATE Pro 900 Series
Max Tx
1080/30
1080/60
1080/60
Max Rx
1080/60
1080/60
1080/60
MCU
-
Up to 1+8
Up to 1+8
Recording
-
√
√
Streaming
-
√
√
Data via USB
√(Only on idle mode)
√
√
DataPoint (Optional)
√
√
√
Wireless Data
√
√
√
Multiple Cameras
-
√
√
Bandwidth
Up to 4 Mbps
Up to 6 Mbps
Up to 6 Mbps
H.239 Dual Video
support
√
√
√
PTZ camera
√
√
√
Balanced Audio
-
√
√
Audio Device
CHAT 150C
CHAT 150C Mic Array
CONVERGE Pro
Notes:
The display resolution must be set to 1920x1080 when the
received resolution is 1080. Otherwise you may encounter video
issues.
FEATURE HIGHLIGHTS
New features incorporated in COLLABORATE Pro 600 and 900 include:
New sleek design
Dual HDMI input with the following modes of operation:
o2 cameras
o1 camera & 1 laptop
o2 cameras (one at a time) and laptop via DataPoint
Balanced audio in/out
RF Remote control –install the unit in a closet
SSD Storage for faster operation and added resiliency

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Chapter 2: Getting Started
IN THIS CHAPTER
Once the COLLABORATE Pro unit is installed, connected and turned on, it is ready for use.
This chapter describes the following basic operations:
Using the Remote Control
Using the On-Screen Menu
System Icons
Displaying System Information
USING THE REMOTE CONTROL
You can navigate the COLLABORATE Pro on-screen graphic user interface (GUI) using the RF
remote control, bundled with the unit.
Pressing any button on the remote control activates the on-screen GUI, which appears on top of
the camera / videoconference picture.

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The remote control includes the following button types:
Alphanumeric Keypad
Command Buttons
Navigation arrows and Additional Buttons
ALPHANUMERICKEYPAD
The remote control includes an alphanumeric keypad with buttons from 0 to 9. In the Dot button
you can find the following signs: '.'',', '*', '#', '^', '@', '$', ':', '=', '-', '_', '!' etc.
In addition, Clear button to erase entered characters.
In different windows, you can toggle between numbers and letters, depending on the field.
Some fields accept numbers only.
Switch between letters and numbers by pressing a few times on the corresponding key
When DTMF dialing is requested, use the numeric keypad.
COMMAND BUTTONS
The following command buttons are available on the remote control:
Button Image
Button Name
Command
Power
Turn system into sleep mode
Wake up system
Status
Display the system information
Display the current call status
Show the on-screen online help
Data
Open presentation menu
Phone Book
Open the phone book
Input
Switch between camera input
Change wireless main sender
Far End
Control the position (PTZ) of the camera at the
near/far end
Player Controller
Control recordings on idle mode.
Preset: Recall
Recall a camera PTZ preset position
Preset: Set
Set a camera PTZ preset position
Picture-In-Picture (PIP)
Toggle the PIP position (5 positions + Side-by-
Side)
Change wireless layout

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Button Name
Command
Recent Calls
Display the current Recent Calls
Mute Mic
Mute the local microphone
Recording
Start \ Stop recording
Streaming
Start \ Stop streaming
Settings
Open the settings menu
Mute Video
Temporarily disable the local video camera and
its transmission
Delete
Delete characters
Delete recording
White Board
Open Spontania white board
NAVIGATION ARROWS AND ADDITIONAL BUTTONS
Using the Navigation arrows of the OK button, you can navigate the GUI
menus/options in four directional movements: Up, Down, Left and Right.
In addition to the Navigation arrows, the following buttons are available around it:
Back –Returns to the previous step/window without saving changes
Menu/OK –Selects/activatesa highlighted GUI item/function (highlighted in orange on
the screen)
Zoom In/Out –Zooms in or out with the camera
Make Call –Start a new call
End Call –End the current call or close the GUI.
NOTE: The red End Call button can also be used for turning off or
restarting the unit. Press and hold the button until the power
confirmation prompt appears.
Navigation Arrows

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USING THE ON-SCREEN MENU
The on-screen menu enables you to navigate COLLABORATE Pro options prior to and during a
videoconference call. The main menu is accessed using the remote control (see Using the
Remote Control).
To display the COLLABORATE Pro main menu:
Press OK on the remote control.
Navigate the COLLABORATE Pro menu using the remote control. To expand
menu options:
Press the up arrow () on the Navigation arrows when the expandable option is
selected.

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To access a category/option:
Press OK when the category/option is selected (highlighted in orange).
To collapse the menu options:
Press Back on the remote control.
The following menu buttons may appear occasionally in the GUI (appear in the context of
use):
GUI Button
Label
Function
OK
Save changes
Back
Return to the previous window without saving
changes
Apply
Apply changes
Restore Defaults
Cancels all user-defined settings and returns the
unit to its factory default settings
Open
Open the selected folder/file

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SYSTEM ICONS
The following icons indicate the different behaviors of the system.
Icon Image
Meaning
Mute Speaker
Mute Microphone
Far End Microphone Mute
No Network
Far End Camera Control (FECC)
Do Not Disturb
Central Registration
Central Registration Failed
Gatekeeper Registration
Gatekeeper Registration Failed
MCU Voice-Switch Layout
Multicast
Streaming
Recording
Recoding paused
Far End Recording
Encrypted Call
Audio Only Call
SIP Registration
SIP Registration Failed

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DISPLAYING SYSTEM INFORMATION
Whenever the COLLABORATE Pro unit is turned on, you can view the system status details.
Different details are displayed when the unit is in idle state or in an ongoing videoconference
session.
To display the current system status details:
Press Status ( ) on the remote control. The Status window appears.
When COLLABORATE Pro is in the idle state, the Status window displays the following
information:
System ID –System ID as defined in the system settings (see Preference Settings)
System Model –COLLABORATE Pro model
Software Version –Software version of the COLLABORATE Pro application.
License Installed –COLLABORATE features that available with the installed license.
Server –The current operation mode:
oNot registered –The unit is not connected to a COLLABORATE Central server or a
gatekeeper.
oCOLLABORATE Central –The unit is connected to a COLLABORATE Central
server
oGatekeeper –The unit is connected to a gatekeeper server.
oSIP Proxy –The unit is connected to a SIP proxy server.
Serial Number –The unit unique serial number.
MAC Address –MAC address of the COLLABORATE Pro unit

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IP Address –IP Address of the COLLABORATE Pro unit, as automatically assigned by the
DHCP server or as manually configured via Settings>System>LAN. You can use this IP
Address to access and manage the unit via a browser (see Accessing COLLABORATE Pro
via Browser)
NOTE: During a videoconferencecall, you can display
additional/different relevant information by selecting Call Status /
Call Statistics in the Status window.

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COLLABORATE SETUP
When system is loaded for the first time (after restore defaults), the setup wizard is displayed on
screen in order to configure the basic settings:
1. General:
Name –System name used to identify the system when using DNS dialing.
Language –Select the desired language for the user interface. Click Apply.
(A system restart is required after changing the system language.)
Time Zone –Select your country time zone.
Time –If not already set, enter the current time.
Date –If not already set, enter the current date.
Select Next.

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2. Network:
Obtain Address from DHCP Server –Select the checkbox to obtain an IP Address
from a DHCP server.
IP Address –Set the IP Address for this system. If using a DHCP server, the
address obtained from the DHCP server is displayed.
Subnet Mask –Set the subnet mask number for your network. If using a DHCP
server, the address obtained from the DHCP server is displayed.
Default Gateway –Set the IP Address of the default gateway router. If using a
DHCP server, the address obtained from the DHCP server is displayed.
Obtain DNS Automatically–Use the DHCP server to decide your DNS server
address. If you do not select Obtain address from DHCP server, fill in the following
fields:
oDNS Server –Set the IP Address of the DNS server. If using a DHCP server, the
address obtained from the DHCP server is displayed.
oAdditional DNS Server –Alternative DNS server, to be used in case the first
DNS server defined can’t supply the needed services.
oDNS Suffix –Set the DNS domain suffix to be used by this system.
Ethernet Speed –Displays the network interface speed.
Select Next.

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3. Proxy:
Enter your organization proxy server address. For any assistance use your organization’s
network manager.
4. License:
Activate Spontania license by following the instructions:
1. Open web browser and navigate to http://activation.spontania.com.
2. If your company doesn’t have a Spontania account, choose ‘No’ option.