Climax SUPER 32-DT35A User manual

Super 32-DT35A
User Manual

Table of Contents
1. Introduction ________________________________________________________________ 1
1.1. The SUPER 32-DT35A Medical Alarm _____________________________________________ 1
1.2. What’s in the Box _______________________________________________________________ 1
2. Application Overview________________________________________________________ 1
2.1. Identifying The Parts ____________________________________________________________ 1
2.2. The Power Supply ______________________________________________________________ 2
2.3. Line Capture____________________________________________________________________ 2
2.4. How to install the Control Panel__________________________________________________ 3
2.5. Programming cable and Local Firmware Update cable_____________________________ 3
3. Learn-in the Devices ________________________________________________________ 4
3.1. Command Learning _____________________________________________________________ 4
3.2. Local Learning__________________________________________________________________ 4
3.3. Learn-In Device using Device ID__________________________________________________ 4
4. Remove the Devices ________________________________________________________ 5
4.1. Command Removing____________________________________________________________ 5
4.2. Local Removing ________________________________________________________________ 5
5. System Configuration _______________________________________________________ 6
5.1. Local Programming Mode (under Two-way communication)________________________ 6
5.2. Remote Programming Mode _____________________________________________________ 6
5.2.1. Auto Answering by Ring Count _______________________________________________________ 6
5.2.2. Dial in Twice (Ring Count Disable) ____________________________________________________ 7
5.3. Programming Your SUPER 32-DT35A_____________________________________________ 7
5.4. PC Programming Mode (Super Tool) ____________________________________________ 21
5.4.1. Function Tabs _______________________________________________________________________ 24
5.4.2. Profile ______________________________________________________________________________ 38
6. Operation _________________________________________________________________ 41
6.1. Idle Mode______________________________________________________________________ 41
6.1.1. Answer Incoming Phone Calls_______________________________________________________ 41
6.1.2. Auto-Answer Incoming Calls ________________________________________________________ 41
6.1.3. AC Power Check Up________________________________________________________________ 41
6.1.4. SUPER 32-DT35A Low Battery_______________________________________________________ 41
6.1.5. SUPER 32-DT35A Battery Disconnection _____________________________________________ 41
6.1.6. Devices Low Battery________________________________________________________________ 42
6.1.7. Automatic Check-in Report = Periodic Test Call_______________________________________ 42
6.1.8. Mobility Timer______________________________________________________________________ 42

6.1.9. No Pendant Present ________________________________________________________________ 42
6.1.10 Dial Call Reporting for Status Event _________________________________________________ 42
6.2. Alarm Activation_______________________________________________________________ 43
6.3. Walk Test (Range Test)_________________________________________________________ 46
6.3.1. In Learning Mode___________________________________________________________________ 46
6.3.2. In Walk Test Mode __________________________________________________________________ 46
6.3.3. In Idle Mode________________________________________________________________________ 46
6.4. Global Test____________________________________________________________________ 47
6.5. Test Call ______________________________________________________________________ 47
6.6. Factory Reset__________________________________________________________________ 47
6.7. Enable/Disable System Reporting _______________________________________________ 47
7. Appendix__________________________________________________________________ 48
7.1. CID Event code ________________________________________________________________ 48
7.2. Tunstall Event code ____________________________________________________________ 49
7.3. Scancom Event code___________________________________________________________ 49
7.4. VRI Event code ________________________________________________________________ 50
7.5. Dial Call Reporting Table _______________________________________________________ 52
7.6 SUPER 32-DT35A Programming Command Table _________________________________ 55
7.7. SUPER 32-DT35A Voice Prompts________________________________________________ 59

1
1. Introduction
1.1. The SUPER 32-DT35A
Medical Alarm
SUPER 32-DT35A is a PSTN medical alarm
providing around-the-clock telecare for elderly
people. The alarm features long-range RF
communications, excellent two-way voice
monitoring, multiple reporting protocols and
easy programming.
Besides the communications protocol options
like Contact ID, Tunstall, Speech, and
Franklin 4+2 formats, SUPER 32-DT35A
comes with a new reporting method called
“Dial Call Reporting.”Up to 200 phone
numbers can be stored in the Control Panel to
replace each event code. When there is an
event happening, SUPER 32-DT35A will dial
the unique phone number assigned for that
event. By using phone numbers instead of
event codes, the new reporting method
reduces the connection time, and avoids the
risk of event codes getting distorted by the
Internet phone connection.
1.2. What’s in the Box
Your SUPER 32-DT35A package includes the
following items:
Items
- SUPER 32-DT35A Panel
- A DC 12V 1A power adapter
- A Telephone Cord
- SUPER 32-DT35A Quick Guide
2. Application Overview
2.1. Identifying The Parts
TOP VIEW
1. HELP BUTTON (White backlight)
—Back-lit designed for easy access at
night.
—Backlight Dimly-lit: Idle Mode.
—Backlight illuminates: During guard
time/reporting/two-way
communication.
—Backlight flashes once every second:
during the waiting period until help
arrives / Waiting retry pause.
—Backlight flashes twice every
second: In PC Programming Mode /
Learning Mode / Local Programming
Mode (under Two-way).
2. TEST BUTTON
—Press once to make a test call to
CMS..
3. RESET BUTTON
—Press once in normal mode to reset
mobility timer (see command 44).
—Before SUPER 32-DT35A dials out
for alarm reporting, press once to
cancel the alarm reporting.
—During or at-the-end of conversation,
press once to terminate two-way
voice communication.
4. Michrophone

2
5. ORANGE LED
—Flashes once every two seconds:
Line failure.
—Two QUICK FLASHES every 2
seconds: Supervision failure.
6. GREEN LED
—ON: AC Power is ON.
—Flashes once every second: AC
Power failure
—Flashes once every 2 seconds:
Panel or Device Low battery
7. Speaker
REAR VIEW
8. Power Button
—Press the button once to power
on/power off SUPER 32-DT35A.
9. DC Jack
—DC 12V 1A power adapter
connection.
10. Programming Telephone Jack
marked
—The programming cable (QT cable A)
needs to be plugged into this jack
and connected to a PC for PC
Programming.
—The Local firmware update cable
(QT cable B) needs to be plugged
into this jack and connected to a PC
for Firmware Update.
(Refer to 2.5. Programming cable
and Local Firmware Update cable
for details.)
11. Phone Jack marked
—Telephone unit connection
12. Line Jack marked
—Phone line connection from wall
13. Local Programming Mode Slide
Switch
—Slide the Switch to “Program”
position to enter local programming
mode while in two-way
communication.
14. Learn Button
—Press & hold for 6 sec: enter
Learning Mode
—Press & hold for 16 sec: disable
mobility setting
2.2. The Power Supply
 An AC power adapter is required to
connect to a wall outlet. Be sure only to
use an adapter with the appropriate AC
voltage rating to prevent component
damage. A DC 12V output and 1A adapter
is generally used to power SUPER 32-
DT35A.
 In addition to the adapter, there is a
rechargeable battery inside SUPER 32-
DT35A, which serves as a back-up in
case of a power failure.
 During normal operation, the AC power
adapter is used to supply power to
SUPER 32-DT35A and at the same time
recharge the battery. It takes
approximately 72 hours to fully charge the
battery.
After power is supplied to SUPER 32-
DT35A, press the power button once to
power on the Control Panel.
2.3. Line Capture
SUPER 32-DT35A features Master
Control over the telephone line. That
means, even if the phone line is engaged,
the SUPER 32-DT35A has the power to
circumvent the line and dial-out anyway.
<NOTE>
The Line Capture feature is only available
when household phones are connected
after the SUPER 32-DT35A wiring.

3
For Example:
SUPER 32-DT35A has the Line Capture
function over TEL #2 and TEL #3, but not TEL
#1.
2.4. How to install the Control
Panel
Locating a suitable position for the
Control Panel
The Control Panel requires main power
and a constant telephone connection.
The Control Panel should be easily
accessible.
The Control Panel should not be placed in
a damp location, such as a bathroom.
The Control Panel should not be placed
close to any heat source, such as
microwave ovens, which can reduce
signal strength.
The Control Panel should not be located
alongside other radio transmitting devices,
such as mobile phones, cordless phone,
or wireless computer network (Wi-Fi)
devices.
Important: When drilling into a wall,
ensure there are no hidden cables or
pipes.
2.5. Programming cable and
Local Firmware Update
cable
Super 32-DT35A has a QT cable A for PC
programming and a QT cable B for Local
firmware update (optional items, sold
separately).
To perform PC programming, the QT cable
A must be plugged into the Programming
Telephone Jack of Super 32-DT35A, and
then connected to PC.
To perform Local firmware update, the QT
cable B must be plugged into the
Programming Telephone Jack of Super
32-DT35A, and then connected to PC.
Telecom
SUPER
32-DT35A
TEL 1
TEL 3
TEL 2
QT cable A
QT cable B

4
3. Learn-in the Devices
There are three methods to learn in devices:
command learning, local learning, and
learn in using Device ID. The system can
learn a total of 20 sensors.
3.1. Command Learning
Command Learning:
1. The user can use Commands 93 & 94
to learn devices into the system.
2. Command 93 is designed to learn in
devices for silent reporting.
3. Command 93 & 94 is designed to learn
in the following devices and sensors.
PIR Sensor ----- PIR
Smoke Detector ---- SD
Carbon Monoxide Detector----
CO
Carbon Dioxide Detector ----
CO2
Temperature Sensor ---- TS
Fixed Panic Button ---- PB
Wrist Transmitter ---- WTR
Pendant Transmitter ---- WTR
Water Sensor ---- WS
Fall Sensor ---- FS
Medication Dispenser
Please refer to 5.3 Programming Your
SUPER 32-DT35A for details.
The PC Programming Tool (Super Tool) also
supports Command Learning. Please refer
to 5.4. PC Programming Mode (Super Tool)
5.4.1.6 Device for detailed instructions.
3.2. Local Learning
Local Learning Mode:
The user can also use the local learning
method to learn in all devices.
When the device is learnt in for the first
time, voice prompt will prompt the
device/sensor name and “learned.”
Within 3 minutes after exiting learning
mode, the control panel will emit 1 long
beep everytime it receives a test code
(from any device).
Learn in Devce under Local Learning Mode:
1. Press and hold the Learn Button of the
SUPER 32-DT35A. When pressed, the
SUPER 32-DT35A will emit one beep
sound initially, and then will emit a double
beep on the 6th second.
2. Release the Learn Button at the voice
prompt “Release the button, Ready to
learn sensor.” SUPER 32-DT35A is now in
learning mode and the white backlight will
start flashing quickly.
3. Press the (Learn) button on the device or
sensor. Voice Prompt: “(Name of Sensor)
learned.”
4. If no action within 10 seconds after “Ready
to learn sensor” prompt, SUPER 32-
DT35A will prompt “Press sensor button.”
This prompt will repeat two times if no
action.
5. If no action after second “Press sensor
button” prompt, SUPER 32-DT35A will
prompt “Press button to exit.” This prompt
will be repeated three times if no action
continutes.
6. If no action after 5 minutes, the SUPER
32-DT35A will automatically exit Local
Learning Mode and return to idle mode.
Voice Prompt: “We are now in Normal
Operation Mode.”
3.3. Learn-In Device using
Device ID
If sensor device ID is given (please refer to
label sticking on the device or consult the
supplier), the users can learn the device into
the Control Panel using device ID.
The PC Programming Tool (Super Tool) also
supports learn in using Device ID. Please
refer to 5.4. PC Programming Mode (Super
Tool) 5.4.1.6 Device for detailed instructions.

5
4. Remove the Devices
There are two methods to remove learned-in
devices: command removing and local
removing.
4.1. Command Removing
Command Removing
The user can use Commands 80-82 to
remove learned-in devices from the system.
1. Command 80 is used to remove ALL
previously learnt-in devices.
2. Command 81 is used to remove Zone
1device.
3. Command 82 is used to remove Zone
2device.
Please refer to 5.3 Programming Your
SUPER 32-DT35A for details.
The PC Programming Tool (Super Tool) also
supports Command Removing. Please refer
to 5.4. PC Programming Mode (Super Tool)
5.4.1.6 Device for detailed instructions.
4.2. Local Removing
Under Local Learning Mode, the devices
learnt into Zone 1 and Zone 2 can be
removed by pressing and holding the Learn
Button for 6 seconds.
1. Press and hold the Learn Button of the
SUPER 32-DT35A. When pressed, the
SUPER 32-DT35A will emit one beep
sound initially, and then will emit a double
beep on the 6th second.
2. Release the Learn Button at the voice
prompt “Release the button, Ready to
learn sensor.” SUPER 32-DT35A is now in
learning mode and the white backlight will
start flashing quickly.
3. Under learning mode, press & hold the
Learn Button again for 6 seconds. (When
pressed, the SUPER 32-DT35A will emit
one beep sound initially, and then will emit
a long beep on the 6th second.)
4. Release the Learn Button after the long
beep. SUPER 32-DT35A will voice prompt
“Release the button, Ready to learn
sensor.” Both Pendants have been
removed.
5. Press the Learn button once to exit
Learning Mode. SUPER 32-DT35A will
return to idle mode. Voice Prompt: “We
are now in Normal Operation Mode.”
6. If no action after 5 minutes, the SUPER
32-DT35A will automatically exit Local
Learning Mode and return to idle mode.
Voice Prompt: “We are now in Normal
Operation Mode.”
<NOTE>
After the SUPER 32-DT35A has been
powered on for over 1 hour, devices in
Zone 1 and Zone 2 cannot be removed. If
Learn Button is pressed for 6 seconds,
the SUPER 32-DT35A will emit a 5
countinouus beep to indicate remove
failure. To remove the devices, SUPER
32-DT35A must power down and power
back on again.

6
5. System Configuration
Three SUPER 32-DT35A programming
modes are available: Local Programming
Mode (under Two-way communication),
Remote Programming Mode, and PC
Programming mode (via Super Tool).
5.1. Local Programming Mode
(under Two-way
communication)
A Local Programming Mode Slide Switch is on
the rear side of SUPER 32-DT35A. The user
can enter local programming mode by sliding
the switch to “Program” position while in two-
way communication with CMS.
This function allows user to perform
programming following the step-by-step
instructions from CMS.
Step 1. During Two-way communication with
CMS over SUPER 32-DT35A, the
CMS operator should instruct the user
to:
a) Slide the Local Programming
Mode Switch to “Program”
position and wait for SUPER 32-
DT35A to emit one beep.
b) Enter default ACCESS CODE,
8744 followed by # within 15
seconds after the beep sound.
After the beep sound, SUPER 32-
DT35A will automatically turn off it
microphone, but the speaker will keep
working for the user to listen in on
CMS operator’s instructions. If the
user needs to talk to CMS operator,
he/she should switch to using the
telephone unit.
Step 2. SUPER 32-DT35A will emit 2 short
beeps and the white backlight will start
flashing quickly, indicating it is in
Programming Mode.
Step 3. The user then proceeds to program
the system following the instructions
from the CMS live operator.
Step 4. When programming is completed, the
CMS operator should instruct the user
to enter 99 followed by # to exit
Programming mode, and slide the
Local Programming Mode Slide
Switch back to “Normal” position.
<NOTE>
The user should wait for each vocal
instrucion to be completed before
proceeding to enter a programming
command. If two-way voice and the
command key strokes overlap, it is very
likely that the command entered will not
be understood by the system, and thus be
ignored.
The first digit of Access Code must be
entered within 15 seconds otherwise
SUPER 32-DT35A will exit automatically.
Failure to enter the correct Access Code
within 2 minutes will cause SUPER 32-
DT35A to exit the Programming mode
automatically.
When in Local Programming Mode, if
there is no action for 3 minuites, SUPER
32-DT35A to exit the Programming mode
automatically.
5.2. Remote Programming
Mode
To allow Remote Programming, there are two
options for SUPER 32-DT35A to answer the
incoming calls.
(1) Auto Answering by ring count
(2) Dial in twice (Ring Count disable)
The two options are set by Command #41.
Please refer to Command 41 under section
5.3 Programming your SUPER 32-DT35A.
5.2.1. Auto Answering by Ring Count
By using Command 41, you can set the
number of rings for SUPER 32-DT35A to
answer.
Step 1. Dial SUPER 32-DT35A and wait for
SUPER 32-DT35A to answer.
Step 2. Enter 8744 (default 4-digit Access
Code) followed by #, via the phone
set.
Step 3. SUPER 32-DT35A will respond with
two quick beeps to indicate it is ready
for Remote Programming.
Step 4. You are now in Programming Mode.
Proceed to program by referring to the
Command in section 5.3
Programming Your SUPER 32-
DT35A.

7
5.2.2. Dial in Twice (Ring Count Disable)
If 00 is set in Command 41, it means SUPER
32-DT35A is disabled to auto answer the
incoming calls by ring count. If Remote
programming is required, you will need to call
SUPER 32-DT35A twice.
Step 1. Dial SUPER 32-DT35A and hang up
after first 2 rings, wait for another 8-20
sec then call again. SUPER 32-DT35A
will answer the call on the first ring.
You will enter the Remote
Programming Mode after the first ring
from the 2nd call.
Step 2. Enter 8744 (the default 4-digit Access
Code) followed by #, via the phone
set.
Step 3. SUPER 32-DT35A will respond with
two quick beeps to indicate it is ready
for Remote Programming Commands.
Step 4. You are now in Programming Mode.
Proceed to program by referring to the
Command in section 5.3
Programming SUPER 32-DT35A.
<NOTE>
The first digit of Access Code must be
entered within 15 seconds, otherwise the
SUPER 32-DT35A will exit automatically.
Failure to enter the correct Access Code
within 2 minutes will cause SUPER 32-
DT35A to exit the Programming mode
automatically.
To exit Remote Programming mode, enter
99 followed by #.
5.3. Programming Your
SUPER 32-DT35A
To program your SUPER 32-DT35A, you can
enter DTMF programming commands under
Local Programming Mode or Remote
Programming Mode.
Another programming option is to use the
programming software Super Tool to program
your SUPER 32-DT35A from your computer.
Please refer to the Super Tool User Guide for
details.
How to enter Commands?
Please make sure SUPER 32-DT35A is in
Programming Mode before trying any
SUPER 32-DT35A Command Functions.
Please refer to section System
Configuration, Entering Programming
Mode.
Follow the protocol below to command
the SUPER 32-DT35A:
CC
#
DTMF
ACK
Function
Selection
#
DTMF
ACK
1.
2.
3.
4.
5.
6.
1. CC = 2-digit DTMF Command
2. # = Termination of the DTMF Command
3. ACK = DTMF Command
Acknowledgement from SUPER 32-
DT35A
Short beep: Command succeeded
Long beep: Command failed
4. Function Selection = According to
different Command you will have different
entering in this part, e.g. Tel. Number,
Account number, etc.
5. # = Terminates Function Selection
6. ACK = Function Selection
Acknowledgement from SUPER
32-DT35A
Short beep: Function Selection succeeded
Long beep: Function Selection failed
Follow the Command Steps to program
your SUPER 32-DT35A:
Step 1. Enter Command number (DTMF
Numeric Command, e.g. (01), (02)…)
Step 2. Press (#) to terminate the DTMF
Command.
Step 3. One short beep will be heard for
successful Command entry.
Step 4. Enter the desired Command function
number.
Step 5. Enter (#) to terminate the Command
Operation.
Step 6. SUPER 32-DT35A will emit a short

8
beep, indicating successful
programming.
The maximum interval between key
strokes is 2 minutes. Otherwise,
commands will be ignored and SUPER
32-DT35A will automatically exit to Idle
Mode.
Any erroneous programming must be
rectified and program again correctly.
Command 00
Dial Call Report Number & Caller ID
Command (00) can be used to assign a
unique telephone number to each alarm or
status event for dial call reporting. Up to
200 dialing numbers can be programmed.
Command (00) can also be used to
program up to 200 Caller ID(s).
When an incoming call matches with any of
the programmed Caller ID(s) (except for
the 11th Caller ID), SUPER 32-DT35A will
auto-answer the call without checking
access code or any button press.
SUPER 32-DT35A will match the
numbers starting from the last digit, and
verify 10 digits at the most.
For example, if a number string 321 is
programmed, SUPER 32-DT35A will
instantly pick up any call that has 321 as
the last 3 digits.
If a number string 17605851848 is
programmed, SUPER 32-DT35A will
instantly pick up any call that has
7605851848 as the last 10 digits. The first
digit "1" of the Caller ID will be ignored.
The 11th Caller ID is used to Enable/Disable
the system reporting function.
When SUPER 32-DT35A is in normal
operation with reporting function enabled,
calling the SUPER 32-DT35A with the 11th
Caller ID will disable the system reporting
function.
When SUPER 32-DT35A reporting function
is disabled, calling the Control Panel with
the 11th Caller ID will enable the system
reporting function.
Up to 20 digits are allowed for each event
calling number and each Caller ID.
Function
Selection
Result
(001-200)
Set Dial Call
Reporting Phone
Number
(1st – 200th Dialing
Number)
(201-400)
Set Caller ID
(1st – 200th Caller ID)
To assign a dialing number to an event for
Dial Call Reporting:
Step 1: Enter 00 + # on the phone set, then
a short beep will be heart via the
phone set.
Step 2: Enter the Dialing Number Sequence
(001-200), and then the * symbol,
followed by Event Number +
Telephone Number, and the #
symbol at the end to terminate
Function Selection
Example: 001*0027912518#
001 represents it being the 1st
dialing number
00 represents the event number for
Panel Emergency (Please check
event number at 6.5 Dial Call
Reporting Table)
27912518 represents the dialing
number.
Step 3:A short beep will be heart via the
phone set if Function Selection is
successful.
To set a Caller ID:
Step 1: Enter 00 + # on the phone set, then
a short beep will be heart via the
phone set.
Step 2: Enter the Caller ID Sequence (201-
400) followed by the * symbol, and
then the Caller ID, and the #
symbol at the end to terminate
Function Selection.
Example: 201*27912518#
201 represents it being the 1st
Caller ID.
27912518 represents the Caller ID
Step 3:A short beep will be heart via the

9
phone set if Function Selection is
successful.
Command 01-06
Telephone Number Programming
Used to program the 1st - 6th Tel. numbers
respectively.
To program the 1st Tel. number: enter (01)
followed by (#). After one short beep, enter
(telephone number) followed by (#). The
1st Tel. number is programmed
successfully.
Likewise, the 2nd, 3rd or 4th, 5th, or 6th Tel.
numbers can be programmed using
Command (02), (03), (04), (05) or (06)
respectively.
<NOTE>
When entering the phone number,
entering () represent a 3-sec. pause.
(e.g. Switchboard system, extension, etc.)
Up to 20 digits including () are allowed
for each telephone number.
Delete Telephone Number：
To delete the 1st Tel. number, enter (01)
followed by (#), after one short beep, enter
another (#). SUPER 32-DT35A will emit
another short beep, signaling the 1st Tel.
number is erased.
Likewise, you can erase the respective 2nd,
3rd, 4th, 5th or 6th Tel. Numbers, by following
the above procedure.
Command 08
Report Sequence
This command is used to select the report
sequence.
The options are: Alternate and One-by-
One
Alternate Report Sequence: The reporting
sequence will go through all reporting
destinations once before retrying the same
reporting destination. E.g.
1 > 2 > 3 > 1 > 2 > 3 > 1 > 2 > 3 > …
One-by-One Report Sequence: The
reporting sequence will go through the
same reporting destination for 4 times until
reporting to the next reporting destination
(for 4 times). E.g.
1 > 1 > 1 > 1 > 2 > 2 > 2 > 2 > 3 > …
Function
Selection
Result
(0)
Alternate
(1)
One-by-One
Factory default is (0), Alternate.
Command 10-16
Account Number Programming
Commands (10-16) are used to set the
account number for the telephone numbers
used for Digital Reporting.
Command (10)：Set the same account
number for all telephone numbers.
Command (11-16)：Set the account
numbers for the 1st- 6th Tel. numbers used
for Digital Reporting respectively.
In (Function Selection) key in an Account
Number of 4-12 digits.
Command 18
Report Format (when to stop reporting)
When this function is set as (0): If both
digital reporting and speech reporting are
programmed, the sequence of reporting
will be terminated after one successful
digital reporting (in CID, Scancom,
Tunstall or Franklin 4 + 2 format) and one
successful speech reporting.
If only digital reporting is programmed or
only speech reporting is programmed, the
sequence of reporting will be terminated
automatically after one reporting is
answered successfully.
When this function is set as (1): The
sequence of reporting will be terminated
automatically after one reporting has been
answered successfully.
When this function is set as (2): The
sequence of reporting will be terminated
when all programmed reportings (digital,
speech, or both) are answered

10
successfully.
Function
Selection
Result
(0)
One successful
digital and one
successful
speech
reporting
(1)
one successful
report
(2)
All reporting
successful
Factory default is set as (0), One
successful digital and one successful
speech reporting.
Command 20-26
Reporting Method
Commands (20-26) are used to program
the Alarm reporting method for each Tel.
Number.
Command (20): Program the same alarm
reporting method for all 6 Tel. Numbers.
Command (21-26): Program the alarm
reporting method for the 1st-6th Tel.
Numbers respectively.
Available Options:
Method
Function
Selection
Digital
Reporting
Method
(0)
Contact ID
(1)
Scancom
(2)
Tunstall
(4)
VRI Monitoring
protocol
(6)
Franklin 4 + 2
(8)
Auto CID
Franklin 4 + 2
Speech
Method
(3)
Open Two-way
communication
(9)
Dial Call
Reporting
 When any of the Commands (20-26) is set
to (9) Dial Call Reporting, the Reporting
Method will be globally changed to Dial
Call Reporting, and the 6 Tel. Numbers
programmed with command 01-06 for
Reporting will be disabled.
If none of the Commands (20-26) is set to
(9) Dial Call Reporting, SUPER 32-
DT35A will follow the report settings for
the 1st-6th Tel. Numbers respectively.
(9) Dial Call Reporting is set as factory
default for SUPER 32-DT35A.
Dial Call Reporting is a new reporting
method used for All Event Reporting.
Each Event is represented by a specific
telephone number. Please refer to 7.5.
Dial Call Reporting Table for event
number details.
- When there is an Alarm or Status
event, SUPER 32-DT35A will call the
CMS at the designated number for the
event. Alarm/Status reporting will be
regarded as successful upon CMS
hang-up.
- If (alarm or status) reporting fails for
the first time, SUPER 32-DT35A will
retry a max of 4 times.
<NOTE>
If any of Digital Reporting Methods is
selected:
Once alarm or emergency data is
successfully transmitted, SUPER 32-
DT35A will automatically enter specific
Follow-On and/or Call Back Mode as
specified by Command (38).
If Speech Method is selected:
After the dialing for alarm/emergency
trigger is successful, SUPER 32-DT35A
opens a two-way voice communication
between the Call Recipient and SUPER
32-DT35A for 1-30 minutes (set by
Command #46).
The call recipient can remotely control
SUPER 32-DT35A by the DTMF
commands below:
Enter (1) to TALK ONLY
Enter (2) to open TWO-WAY VOICE
COMMUNICATION
Enter (3) to LISTEN-IN ONLY

11
If the Call Recipient needs more talk time,
s/he can press any keys except 9 on their
phone set to add another 1-30 minutes
(set by Command #46).
To terminate the call, press (9) or RESET
BUTTON on SUPER 32-DT35A. For (9)
Dial Call Reporting, the call can be
terminated when the call recipient hangs
up.
During two-way communication, SUPER
32-DT35A will emit two beeps via the
telephone handset to alert the call
recipient the remaining time of 20 & 10
secs.
During two-way voice communication, if
there is no DTMF command pressed or
no Wink received, the call will
automatically hang-up and be recorded as
an unsuccessful call. It will retry a max of
4 times on each Tel. Number accordingly.
For (9) Dial Call Reporting, no DTMF
command is required during speech.
Reporting will be recorded as successful
upon hang-up.
Command 31
Ringer Enable for Incoming Calls
The SUPER 32-DT35A can be
programmed to sound a ring tone as an
audio alert or operate silent for an in-
coming call:
Function Selection
Result
(0)
OFF
(Ring Tone Disable)
(1)
ON
(Ring Tone Enable)
Factory Default is set as (0), OFF.
<NOTE>
If the function is set to ON, you can
answer the incoming call by pressing the
HELP BUTTON or Pendant Button.
The time-out period for the incoming call
is 30 minutes; during the communication,
the SUPER 32-DT35A will emit two beeps
via the telephone handset to alert the call
recipient the remaining time of 20 & 10
secs.
Press any DTMF keys (except DTMF#9)
can extend another 30 min.
To terminate the incoming call: (1) press
the reset button on SUPER 32-DT35A; or,
(2) press DTMF #9 from the call
recipient’s end.
Command 32
Audible Fault Alert
The SUPER 32-DT35A can be
programmed to sound detected and
existent Fault Alert Beeps every 30 secs.
Function Selection
Result
(0)
OFF
(No Warning Beep)
(1)
ON
(With Warning Beep)
Factory Default is set as (0), OFF.
The fault situation includes Low Battery
Fault (for both SUPER 32-DT35A and
Devices) and AC Failure.
Command 33
Help Arrived Signaling
This function is only available for the digital
Contact ID reporting method.
It is used for the Monitoring Center
personnel to confirm if the help has arrived
for the user or not.
If Help Arrived Signaling is set to ON, once
the Alarm Reporting is completed, the
HELP BUTTON white backlight will start to
flash.
Press the RESET BUTTON when the Help
arrives, and SUPER 32-DT35A will report
to monitoring center and the HELP
BUTTON white backlight will stop flashing.
If Help Arrived Signaling is set to OFF,
once the Alarm Reporting is completed,
SUPER 32-DT35A will return to idle mode.
Function Selection
Result
(0)
OFF
(disable)
(1)
ON
(enable)

12
Factory Default is set as (0), OFF.
<NOTE>
If the RESET BUTTON is not pressed
within 15 minutes, SUPER 32-DT35A will
send one more Help Call report to
summon help and inform the Monitoring
Center that no help has arrived within the
past 15 minutes.
Command 34
Emergency Button Enable
The HELP BUTTON can be enabled or
disabled to send an Emergency alarm
report:
Function
Selection
Result
(0)
OFF
(disable)
(1)
ON
(enable)
Factory Default is set as (1), ON.
<NOTE>
When this function is programmed as OFF,
the HELP BUTTON is deactivated.
When this function is programmed as ON,
the HELP BUTTON is activated. When
pressed, it will send an Emergency alarm
report to the Monitoring Station.
Command 35
Silent Mode
SUPER 32-DT35A can be selected to
operate in Silent Mode. This will mute all
normal operation warning beeps, guard
time tone, key tone and ring.
<NOTE>
In silent mode, the speaker still functions
normally for two-way voice communication
and voice message playback.
Function
Selection
Result
(0)
ON
(Silent)
(1)
OFF
(Normal)
Factory Default is set as (0), OFF.
Command 37
AC Fault Report
The SUPER 32-DT35A can be
programmed to send a Fault Report when
an AC power failure is detected:
Function Selection
Result
(0)
OFF
(Send no Report)
(1)
ON
(Send Report)
Factory Default is set as (1), ON.
<NOTE>
Reporting will only be made after a
continuous one hour of AC Fault
condition is detected.
Command 38
Follow-On & Call-Back Function
The Command is available for Digital
Reporting Methods (when Command #20 -
#26 is set as (0), (1) or (2))
Function Selection
Result
(0)
Follow-On
(1)
Call-Back
(2)
Follow-On & Call-Back
Factory Default is as (0), Follow-On.
When this function is programmed as (0),
after a successful reporting to the
Monitoring Center, SUPER 32-DT35A will
automatically enter the specific Follow-On
mode as specified by Command (45).

13
When this function is programmed as (1),
after a successful reporting to the
Monitoring Center, SUPER 32-DT35A will
automatically hang up the line and start a
5-minute waiting period to auto answer any
incoming phone calls from the Monitoring
Center.
When this function is programmed as (2),
after a successful reporting to the
Monitoring Center, the SUPER 32-DT35A
will automatically enter specific Follow-On
mode as specified by Command (45).
Once Follow-On Mode is terminated,
SUPER 32-DT35A will automatically start a
5-minute waiting period to auto answer any
incoming phone calls from the Monitoring
Center.
<NOTE>
When the Monitoring Center calls back
within this 5-minute period, SUPER 32-
DT35A auto-answers the call after the 1st
-2nd ring and waits for proper Access
Code (default is (8744)) entry followed by
the (#) key within 15 secs.
Upon the correct Access Code received,
SUPER 32-DT35A will then open a Full-
Duplex Communication to allow the Call
Recipient to speak to SUPER 32-DT35A
directly.
You can use DTMF command to switch
the communicating method. Please refer
to section 4.2. Alarm Activation.
The first digit of Access Code must be
entered within 15 secs, otherwise, SUPER
32-DT35A will disconnect the call
automatically.
Failure to enter the correct Access Code
within 2 mins will cause SUPER 32-
DT35A to automatically disconnect the
call.
To terminate the call, press DTMF (9) or
RESET BUTTON on SUPER 32-DT35A.
If the 5-minute waiting period is up,
SUPER 32-DT35A will automatically exit
this waiting mode and return to idle mode.
Command #41 (Auto Answer for Remote
Programming) will not be able to proceed
during the 5-mins Call-back time.
Command 39
Dialing Mode
This function is for you to select the dialing
method of your telecommunications.
There are two dialing methods available for
user:
0
TONE
1
PULSE
TONE is set as Factory Default.
Command 40
Set Access Code
The Access Code is used to enter
Programming Menu (locally or remotely),
and the Call-Back Function.
It consists of 4 digits and has been set to
(8744) as factory default. Before you set
your own Access Code, (8744) must be
keyed in.
To set a new Access code; enter the
desired (4-digit number) in Function
Selection.
Command 41
Auto Answer for Remote Programming
SUPER 32-DT35A can be programmed to
auto answer incoming phone calls after a
pre-set number of rings have been
reached. The number of rings ranges from
(00) (no auto answer) to (32) rings.
Function Selection
Result
(00)
OFF
(01) - (32)
ON
Factory Default is (20) Rings.
<NOTE>
If 00 is selected, it means the SUPER 32-
DT35A cannot auto-answer the call by
ring count. If you want to do Remote
programming, please follow the Remote
Programming method described under
System Conifuration, I. Entering
Programming Mode: 2. Remote
Programming Mode.

14
Command 42
Guard Time Delay
This command is designed for any
compatible sensor, except Fall Sensor
(fall detection).
SUPER 32-DT35A can be programmed to
delay alarm reporting from (00) (instant
reporting) to (99) seconds.
During this time period, a continuous series
of beeps will be emitted to alert user.
If a false alarm is triggered, it can be
cancelled within the Guard Time Delay.
Function
Selection
Result
(00)
INSTANT REPORTING
(01) - (99)
DELAY
Factory Default is (00), Instant Reporting.
<NOTE>
The Emergency alarm cannot be
cancelled after the Guard Time is
elapsed.
 If an emergency alarm is triggered by
pressing the Active Button on Fall
sensor, the guard time delay time is
determined by Command 42, instead
of Command 66.
 The Guard Time Delay for Fall Sensor
fall detection is set by Command 66.
Command 43
Periodic Test Call
SUPER 32-DT35A can be programmed to
make test calls periodically from (00) (no
test call) to every (1) - (7) or 30 days:
Function Selection
Result
(0)
OFF
(1) - (7)
1 - 7 DAYS
(8)
30 DAYS
Factory Default is set as (0), OFF.
<NOTE>
 Whenever programming mode is
accessed, SUPER 32-DT35A will
reset the Periodic Test Call timer.
Command 44
Mobility Timer
This function monitors user movement around
the premises and sends an inactivity report to
the Monitoring Center if the user fails to reset
the inactivity timer.
This will disable or enable the Inactivity
Timer with selectable count down periods.
Options are:
Function
Selection
Result
(0)
DISABLE
(1)
12HR
(2)
24HR
Factory Default is set as (0), DISABLE.
<NOTE>
The Mobility Timer counting down can be
reset by:
1. Pressing the RESET button on
SUPER 32-DT35A, or,
2. Movement detected by PIR Detector
When Mobility Timer expires and no reset
signal is received, SUPER 32-DT35A starts
to emit one long beep every 5 minutes to
alert the user. After 30 minutes, if reset
signal is not received, a mobility alarm
reporting will be made.
The reporting method for mobility alarm is
the same as the emergency alarm. The
report will be sent based on your reporting
methods without guard time waiting.
When (0) is selected, no code is sent to
Monitoring Centers.
When SUPER 32-DT35A is in idle mode,
pressing and holding the learn button for
16 seconds (until you hear a long beep)
will suspend the Mobility Timer. Pressing
the learn button once will resume Mobility
Timer.

15
Command 45
Follow-On Mode Choice
This Command is only available for Digital
reporting with Command #38 set as (0) or
(2).
It is used to select the Follow-On Choice
for SUPER 32-DT35A after it has made a
report to the Monitoring Center.
After reporting, SUPER 32-DT35A can
wait for further commands, or enter a Two-
Way Full Duplex Communication, or
Listen-In Half Duplex Communication
immediately according to the setting under
this command:
Function
Selection
Result
(0)
WAIT
COMMAND
(1)
LISTEN
(2)
TWO WAY
Factory Default is set as (2), TWO WAY.
<NOTE>
When (0) is selected, after reporting the
Contact ID Code, SUPER 32-DT35A will
wait for 1-10-min, set by Cammand 46, and
then follows the DTMF commands that are
received from the Central Monitoirng Station
for action.
If no command is received after the waiting
period, the system will automatically return
to Idle mode.
When (1) is selected, after SUPER 32-
DT35A has made a report to the Monitoring
Center, it will automatically enter Listen-In
Half Duplex for 1-10 minutes (set by
Command 46) allowing the Monitoring
Center Personnel to listen in to what is
happening on the other side.
When (2) is selected, after reporting, the
SUPER 32-DT35A will immediately enter a
Two-way Full-duplex Communication
mode for 1-10 minutes (set by Command
46), that gives the user the ability to speak
directly with the Monitoring Center
Personnel.
If either Scancom or Tunstall reporting
format is selected, SUPER 32-DT35A will
ignore Command #45 selections. It will
always open a Two-way voice for Follow-On
choice.
Command 46
Follow-On Mode & Two way Period
This command is used to program the
allowable time duration for Follow-On
mode choice (Commend #45) & Two-way
voice communication period (Speech
mode or Dial Call Reporting). It can be set
from (01) (1 minute) - (30) (30 minutes).
Function Selection
Result
(01)
1 minute
(02)
2 minutes
(03)-(30)
3-30 minutes
The allowable time duration for Dial Call
Reporting is 1-30 minute(s); Factory
default is set as (15) 15 minutes.
The allowable time duration for either Wait
Command, Two-way, Listen-In Only or
Two-way voice comminucation in
Speech mode is 1-30 minute(s). During
the period, SUPER 32-DT35A will emit two
beeps via the telephone handset to alert
the call recipient the remaining time of 20 &
10 secs. Pressing assigned DTMF key can
extend another 1-30 minute(s).
Command 47
Off-Set time
After the Control Panel‘s power is
supplied, the time of the Check-in Report
starts calculating.
According to the setting of Off-Set time,
the Control Panel will send Check-in
Report once, and then send report
according to the setting of Command 43
－ Periodic Test call.
Function Selection
Result
(1)
1 Hour
(2)
2 Hour
(3)
3 Hour
(4)
4 Hour
(5)
8 Hour
(6)
12Hour

16
Factory default is set as (1) 1 Hour. When
the Off-Set time is reset in programming
Mode, the time of the Off-Set period will
recalculate.
Off-Set time Report will be sent only once,
and then the Control Panel sends Check-in
Report according to setting of period test
call, unless the Control Panel restarts or
the Off-Set time is reset.
Command 49
Supervision
This option is used to enable system
supervision function. Once enabled,
SUPER 32-DT35A will be able to receive
the check-in signals from Wrist Pendants
(WTR-) to indicate their proper
functioning.
Function
Selection
Result
(0)
Disable
(1)
4 Days
(2)
5 Days
(3)
6 Days
(4)
7 Days
(5)
8 Days
(6)
9 Days
Factory default is set as (0) Disable. No
code is sent to Monitoring Centers.
When the supervisory timer expires and no
supervision signal is received from WTR-,
the supervisory alarm reporting will be
made.
The reporting method for supervisory alarm
is the same as the emergency alarm. The
report will be sent based on your reporting
methods without guard time waiting.
Command 53
Voice Prompt Language
This command is used to set voice prompt
language.
0=English,1=Spanish, 2=Russian, 3= Arabic
Factory default is set as (0) English.
Command 55
High Temperature Reporting
This command is used to program the
High Temperature Reporting threshold in
degrees Celsius.
When temperature reaches or exceeds
the High Temperature threshold, SUPER
32-DT35A will report High Temperature
Alarm to CMS.
Function
Selection
Result
(000)
0 °C
(001)-(999)
0.1-99.9 °C
Factory Default is set as (350), 35.0°C.
Command 56
Low Temperature Reporting
This command is used to program the Low
Temperature Reporting threshold in
degrees Celsius.
When temperature reaches or drops
below the Low Temperature threshold,
SUPER 32-DT35A will report Low
Temperature Alarm to CMS.
Function
Selection
Result
(000)
0 °C
(001)-(999)
0.1-99.9 °C
Factory Default is set as (080), 8°C.
Command 57
CO2 Alarm Reporting
This command is used to program the
CO2 Alarm Reporting threshold.
When CO2 concentration value reaches or
exceeds the Alarm Reporting threshold,
SUPER 32-DT35A will report CO2 Alarm
to CMS.

17
Function
Selection
Result
(0000)-(9999)
0-9999 ppm
Factory Default is set as (0800), 800ppm
Command 61-63
Select Telephone Number for Alarm
Reporting and Status Reporting
Command (61): Select which telephone
number (1-6) is/are to be used for Medical
Alarm Reporting. (e.g. WTR / Help
button/Fall Sensor Button Trigger)
Command (62): Select which telephone
number (1-6) is/are to be used for Fire
Alarm Reporting. (e.g. Smoke detect / SD
Button Trigger)
Command (63): Select which telephone
number (1-6) is/are to be used for Status
Reporting. (e.g. AC Fail / Panel L.B
/Devices L.B/ AC Restore / Panel L.B
Restore / Devices L.B Restore /Auto check
in / GAS detect / Water sensor / CO detect
Trigger)
Example of available Key-in options:
Tel. Number
Function Selection
Sequence
1st Tel. #
(1)
2nd Tel. #
(2)
3rd Tel. #
(3)
4th Tel. #
(4)
5th Tel. #
(5)
6th Tel. #
(6)
1st & 2nd Tel. #s
(12)
1st & 3rd Tel. #s
(13)
2nd & 3rd Tel. #s
(23)
3rd & 4th Tel. #s
(34)
4th & 6th Tel. #s
(46)
5th & 6th Tel. #s
(56)
1st, 2nd & 3rd Tel. #s
(123)
1st , 3rd & 4th Tel. #s
(134)
1st , 4th & 6th Tel. #s
(146)
2nd, 3rd & 5th Tel. #s
(235)
2nd, 4th & 5th Tel. #s
(245)
2nd, 5th & 6th Tel. #s
(256)
1st, 2nd, 3rd, 4th, 5th & 6th
Tel. #s
(123456)
Alarm & Status will be reported to all of 6
Telephone Numbers. Factory default is set
as follow:
Command 61 –Default 1,2
Command 62 –Default 3,4
Command 63 –Default 5,6
<NOTE>
The Tel. number selected in Command
#64 will not be used for alarm and/or
status reporting, even if it is selected in
command #61, #62 and/or #63.
When multiple Tel. numbers are selected,
the SUPER 32-DT35A will always dial in
respective programmed order.
The latest Command (61-63) setting(s)
will overwrite any previously enter
setting(s).
Command 66
Guard Time Delay for Fall Sensor
This command is used to set the guard
time delay time for fall sensor.
SUPER 32-DT35A can be programmed to
delay alarm reporting (triggered by Fall
Sensor) from (00) (instant reporting) to (99)
seconds.
During this time period, a continuous series
of beeps will be emitted to alert user.
If a false alarm is triggered by Fall Sensor,
it can be cancelled within the Guard Time
Delay.