COFFEtek Neo + Manual

NEO +
VENDING MACHINE
OPERATORS GUIDE
–Revision 1

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OPERATOR MANUAL
NEO +
NEO + VENDING MACHINE
CONTENTS page
SPECIFICATIONS................................................................................................. 4
SERVICES REQUIRED.........................................................................................4
Electrical Supply.............................................................................................................4
Water Supply..................................................................................................................4
SAFETY WARNINGS............................................................................................5
FROST WARNING ................................................................................................ 6
HOT WATER WARNING.......................................................................................6
INSTALLATION ..................................................................................................... 7
Location..........................................................................................................................7
Levelling.........................................................................................................................7
Connecting the Water Services ............................................................................. 8
Connecting the Electrical Services ........................................................................ 9
HYGIENE............................................................................................................. 10
Daily HYGIENE....................................................................................................11
Flushing the Machine........................................................................................... 11
WASTE BUCKETS ..............................................................................................11
Cleaning the Mixing Systems ..............................................................................12
WEEKLY HYGEINE.............................................................................................14
Cleaning the Tea Brewer.....................................................................................14
Refitting the Tea Brewer......................................................................................16
Cleaning the Coffee Brewer Units .........................Error! Bookmark not defined.
Cleaning......................................................................... Error! Bookmark not defined.
Extract Duct Cleaning ..........................................................................................22
Filling....................................................................................................................23
Instant Products ...........................................................................................................23
Bean Hopper................................................................................................................23
ACCESSING THE USER PROGRAMS .............................................................. 24
Set Pricing Mode..................................................................................................24
Change Prices........................................................................................................................ 24

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FOREWORD
The information contained in this technical manual is applicable to Neo +. Due
to customer requirements some units may vary from the one described in the
manual.
Only personnel who have undergone relevant equipment training must undertake
maintenance of the dispensing machine.
The Manufacturer reserves the right to make changes, without notice, to the
design of the dispensing machine, which may affect the information, contained in
this manual.
The Step and Neo Beverage Machine is designed for indoor use, in an
environment with an ambient temperature range of between 1C and 40C.
THIS APPLIANCE CAN BE USED BY CHILDREN AGED FROM 8 YEARS AND
ABOVE AND PERSONS WITH REDUCED PHYSICAL, SENSORY OR MENTAL
CAPABILITIES OR LACK OF EXPERIENCE AND KNOWLEDGE IF THEY
HAVE BEEN GIVEN SUPERVISION OR INSTRUCTION CONCERNING USE
OF THE APPLIANCE IN A SAFE WAY AND UNDERSTAND THE HAZARDS
INVOLVED. CHILDREN SHALL NOT PLAY WITH THE APPLIANCE.
CLEANING AND USER MAINTENANCE SHALL NOT BE MADE BY CHILDREN
WITHOUT SUPERVISION.

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NEO +
NEO + BEVERAGE MACHINE
SPECIFICATIONS
Weight: 160kg
Height: 183cm
Width: 69.8cm
Depth: 69.8cm
Temp. Range: 1ºC to 40ºC (ambient)
SERVICES REQUIRED
Electrical Supply
Supply voltage: 230V~, 50Hz, single phase fused supply
Current rating: 16A
The fused electrical supply must be terminated at a safety isolator switch, which
provides a contact separation of at least 3mm. The isolator should be located
within 1m of the beverage machine.
Water Supply
15mm dia. water mains supply, terminating at a convenient stop tap located
within 1m of the beverage machine with an appropriate water blocker mounted
between the machine and water source. The water supply should be fitted with
appropriate water blocker.
Water Pressure
Minimum: 0.1 MPa
Maximum: 0.8 MPa
A 15mm double backcheck valve, with inspection port, should be fitted prior to
the flexible hose.

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SAFETY WARNINGS
1.
The vending machine contains moving parts and utilizes very hot water
both of which have the potential to cause injury. The machine should be
switched off before undertaking any activity on the mixing or brewing
systems, which requires the removal of any component part from the
machine.
2.
Maintenance of the beverage machine is only to be undertaken by trained
personnel who are fully aware of the dangers involved and who have taken
adequate precautions.
3.
Lethal voltages are exposed when the mains electrical supply to the
beverage machine is available and any of the following items are removed:
•Left- or right-hand side boiler cover
•Illuminated Door panel.
Maintenance personnel must ensure that the machine is isolated from the
mains electrical supply before removing any of these items.
4.
Replacement of the Type Y mains cable requires special tools. Should the
cable become damaged only a trained person from an approved service
agent must carry out the replacement.
5.
THIS APPLIANCE MUST BE EARTHED.
6.
Ensure that the connection to the water system is compliant with the
pertinent national and local legislation. In the UK the Model Water Bylaws
1986 Statutory Instrument (SI) No. 1147 are applicable.
7.
Ensure that the unit is positioned such that the plug connecting the unit to
the mains supply is accessible.
8.
The beverage machine is designed for indoor use, in an environment with
an ambient temperature range between 1ºC and 40ºC. The machine
should be located close to the appropriate electrical and water services
with a minimum of 100mm (4in) clearance between the rear of the cabinet
and the wall to allow adequate ventilation, and, if in a corner location, not

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closer to the right hand wall than 400mm (16in) to accommodate the
opening of the door.
9.
The unit should not be situated in an area where a water jet could be used.
10.
The vending machine is a heavy item. Ensure sufficient persons and
suitable equipment are available when attempting to move it.
11.
The water in the boiler, and the boiler itself, are hot enough to scald burn,
even some time after the machine has been switched off. The boiler must
be drained, filled with cold water and drained again before any attempt is
made to handle it or any of its associated parts.
12.
Young children, the aged and infirm should not be allowed to operate the
beverage machine unsupervised, in order to protect them from the risk of
being scalded by hot beverages.
FROST WARNING
Care must be taken to protect the machine from frost. Do not attempt to operate
the machine if it becomes frozen. Contact the nearest service agent immediately.
Do not restore the machine to operational use until it has been checked and
approved for use by the service agent.
HOT WATER WARNING
CAUTION
The water available from the option shower head cleaning attachment is hot
enough to scald or burn. Appropriate care must be taken when using this
attachment.
Note: initially the water flowing from the attachment will be cool but will rapidly
become extremely hot.

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INSTALLATION
WARNINGS
(1) THE BEVERAGE MACHINE IS A HEAVY ITEM. CARE MUST BE
TAKEN WHEN LIFTING IT.
(2) THE BEVERAGE MACHINE MAY TOPPLE IF THE MOUNT IS WEAK
OR INSECURE. ENSURE THAT THE MOUNT IS SECURE AND
THAT IT CAN SUPPORT THE WEIGHT OF THE MACHINE.
(3) ENSURE THAT THE MAINS ELECTRICAL SUPPLY IS ISOLATED
BEFORE CONNECTING THE SUPPLY CABLE TO THE MACHINE.
Location
The beverage machine is designed for indoor use, in an environment with an
ambient temperature range of between 1C and 40C. The machine should be
located close to the appropriate electrical and water services with a minimum of
100mm (4in) clearance between the rear of the cabinet and the wall to allow
adequate ventilation, and, if in a corner location, not closer to the right hand wall
than 400mm (16in) to accommodate opening of the door.
The unit should not be situated in an area where a water jet could be used.
Levelling
The machine should be levelled both fore and aft and side-to-side by adjustment
of the four leveling feet, using a spirit level on the top of the cabinet to check its
level.
The unit must be mounted within 10º of the vertical for safe operation.

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CONNECTING THE WATER SERVICES
Refer to the current requirements of The Model Water
Bylaws 1986 Statutory Instrument (SI) No.1147.
The water supply should be taken from a 15mm rising main at a pressure of
between 0.1 and 0.8 MPa and should be fitted with a stopcock to isolate the
supply during servicing. A 15mm double backcheck valve, with inspection port,
should be fitted to the flexible hose.
The outlet should be fitted with BSP connections and must be positioned within
1.5m of the machine to ensure correct fitting of the hose. If possible, the outlet
should be located behind the machine to prevent misuse.
Before connecting the machine hose to the mains outlet, flush the system, via
the stopcock, to remove any impurities that may have accumulated in the mains
supply pipe.
Connect the machine hose to the mains outlet using the seals supplied and
ensure that all fittings are tight. Turn on the water supply at the stopcock and
check for leaks, both behind and inside the machine. The water supply should be
fitted with the appropriate water blocker
IF THE EQUIPMENT WAS SUPPLIED WITH A MAINS WATER HOSE, THIS
HOSE SHOULD BE USED. DO NOT USE A HOSE FROM A PREVIOUSLY
INSTALLED PRODUCT EVEN IF IT WOULD FIT. TO DO SO COULD LEAD
TO A HEALTH HAZZARD.

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Connecting the Electrical Services
WARNINGS
(1) THE MACHINE MAINS CABLE MUST BE CONNECTED TO THE
SUPPLY VIA A SAFETY ISOLATOR SWITCH WHICH PROVIDES A
CONTACT SEPARATION OF AT LEAST 3mm.
(2) REPLACEMENT OF THE Y TYPE MAINS CABLE REQUIRES
SPECIAL TOOLS. SHOULD THE CABLE BECOME DAMAGED,
REPLACEMENT MUST ONLY BE CARRIED OUT BY A TRAINED
PERSON FROM AN APPROVED SERVICE AGENT.
(3) ENSURE THAT THE SUPPLY TO THE ISOLATOR SWITCH IS
ISOLATED BEFORE MAKING ANY CONNECTIONS TO IT.
(4) ENSURE THAT THE SUPPLY TO THE MACHINE IS ISOLATED
BEFORE MAKING ANY CONNECTIONS TO THE TERMINAL BLOCK
AT THE REAR OF THE MACHINE.
(5) THE DISPENSING MACHINE MUST BE EARTHED.
Connect the beverage machine, via a safety isolator switch with a contact
separation of at least 3mm, to a 230V~, 50Hz, 13A supply. Note that
replacement of the Y Type mains cable requires special tools. Should the cable
become damaged, replacement must only be carried out by a trained person
from an approved service agent.
Preferably, the isolator switch should be located behind the machine to prevent
accidental damage or misuse.
Fuse Layout & Function

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HYGIENE
WARNINGS
(6) (THE NEO TOUCH IS FITTED WITH A GRINDER)
THE COFFEE GRINDER HAS SHARP BLADES THAT MAY CAUSE
SEVERE INJURY TO ANY BODY PARTS THAT COME INTO
CONTACT WITH THEM WHILST THEY ARE ROTATING. THE
COFFEE CANISTER MAKES THE BLADES INACCESSIBLE IN
NORMAL OPERATION. THEY ARE PREVENTED FROM
OPERATING WHEN THE COFFEE CANISTER IS REMOVED BY AN
ELECTRICAL INTERLOCK.
(7) NO ATTEMPT SHOULD BE MADE TO DEFEAT THE INTERLOCK
SWITCH.
(8) IN THE EVENT THAT THE GRINDER BECOMES JAMMED DO NOT
BE TEMPTED TO TRY TO REMOVE THE ITEM CAUSING THE JAM
AS YOU MAY DAMAGE THE BLADES. IN THE EVENT THAT THE
GRINDER BECOMES JAMMED CONTACT AN APPROVED SERVICE
AGENT.
(9) THE COFFEE BREWER HAS MOVING PARTS THAT MAY TRAP OR
PINCH. ENSURE THAT THE INTERNAL SWITCH IS IN THE
DISABLED POSITION BEFORE ATTEMPTING ANY ACTIVITY
ASSOCIATED WITH THE BREWER UNIT. TO AVOID INJURY DO
NOT PLACE FINGERS BETWEEN THE BREWER CHAMBER AND
CARRIAGE AT ANY TIME.
(10) AFTER ENABLING THE MACHINE USING THE INTERNAL SWITCH
THE BREWER UNIT WILL START WITHOUT WARNING AND WILL
ROTATE TO LOCATE ITS HOME POSITION. KEEP HANDS CLEAR
OF THE BREWER UNIT UNLESS THE MACHINE IS SWITCHED OFF
(11) THE UNIT MUST NOT BE CLEANED USING A WATER JET OR
SPRAY. THE ENCLOSURE IS NOT WATERPROOF AND DAMAGE
MAY OCCUR IF EXCESSIVE VOLUMES OF WATER ARE USED IN
THE CLEANING PROCESS.

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DAILY HYGIENE
FLUSHING THE MACHINE
Ensure that the following flushing instructions are carried out at least once a day
and that mixing system and brewer cleaning is carried out at least once a week.
To Flush Machine:
(1) Open machine as instructed and ensure machine is switched on.
(2) Press the flush button. The machine will flush all the whipper and mixing
bowl assemblies with clean hot water.
(3) Repeat as necessary.
(4) Once flushing has ceased, the machine will be ready for use.
To Flush Brewer(s):
(5) Open machine as instructed and ensure machine is switched on.
(6) Ensure that hands and loose clothing are clear of the brewer.
(7) Press the brewer flush button. The machine will flush the brewer(s) with
clean hot water.
(8) Repeat as necessary.
(9) Once flushing has ceased, the machine will be ready for use.
WASTE BUCKETS
(1) Open the machines door and turn the machine off.
(2) Once this is done you can remove the front wastewater bucket and dispose
of the liquid.
(3) Then remove the rear bucket, remove the waste bag containing waste coffee
and tea grouts, dispose of the bag and fit a new one. Once done refit all
buckets

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CLEANING THE MIXING SYSTEMS
(1) Open the door of the machine and switch machine off using the main
switch.
(2) Rotate the canister nozzles then remove the ingredient canisters. Wipe
clean the exterior surfaces of the canister assembly and dry thoroughly.
(3) Disconnect the pipes from the mixing bowls and remove the dispense
nozzles from the dispense head. Wash and dry these items.
(4) Rotate and lift off the whipper steam hood 
(5) For each mixing system in turn remove the mixing system by pulling
towards yourself.

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(6) Remove the impellor disk by pulling it in the
direction shown.
(7) Remove the whipper seal and PTFE
Washer ensure that the running surface is
smooth and free of ingredient residues.
(8) Inspect whipper seal for damage and replace
as necessary.
(9) Wash all the removed mixing system
components in de-tanning fluid and then rinse
thoroughly with clean water.
(10) Reassemble the mixing systems by following
the reverse procedure.
(11) Ensure that both locking pegs on the mixing system are correctly located
by pressing firmly on the lower part of the mixing system.
(12) When all mixing system components have been refitted, switch on the
machine and perform a flush operation. Check the mixing systems for leaks
and listen for abnormal sounds that may indicate incorrect assembly.
B
C
D
E
3
5
6
7

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WEEKLY HYGEINE
CLEANING THE TEA BREWER
(1) Open the door of the machine and switch machine off using the main
switch.
(2) Turn tea canister dispense chute upwards to prevent ingredients being
spilled onto the floor of the machine.
(3) Remove the tealeaf waste chute by lifting it upwards and towards you.
(4) Remove outlet elbow, by pulling gently whilst turning the elbow slightly.
3
6
4
5
8
1

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(5) Raise the brewer release lever to unlock the carriage assembly.
(6) Gently slide carriage assembly towards you and remove it from the
machine.
(7) Remove mixing bowl 
(8) Remove the brewer cylinder by
swinging it upwards and then gently
pulling forward in the direction
indicated.
(9) Wash the brewer and cylinder in de-staining fluid and rinse with clean water.
3
8

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REFITTING THE TEA BREWER
(10) Refit brewer cylinder.
(11) Refit the mixing chamber.
(12) Refit brewer carriage onto machine. If it does not locate correctly, gently
turn filter belt using the studded roller until it slides into place.
(13) Lock the carriage in place by returning the release lever to the horizontal
position; ensure that the groove on the lever engages with the slot on the
shaft and that the carriage is secure.
(14) Refit the tealeaf waste chute followed by the outlet elbow and mixing
bowl 
(15) Turn tea canister dispense chute downward into mixing bowl.
(16) Switch machine back on. Ensure that hands and loose clothing are clear of
the brewer(s).
(17) Close and lock the machine door as instructed.
(18) Once machine has reset, test at least one Tea.

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(19) Wash and dry the carriage and brew chamber assembly.
(20) Inspect the filter belt and if necessary, remove and clean or replace it.
Anticipated belt life is 2000 operations depending on the coffee grind, water
hardness and frequency of washing. Belts may be washed in clean warm
water or a de tanning agent to prolong their life. However, replacement will
become necessary to avoid the brewer becoming blocked. Belt removal
can only be done with the carriage removed. The procedure is to compress
the tension roller between left hand forefingers and thumb (A). Then push in
and rotate the red lever approximately a 1/8th turn clockwise (B). Having
rotated the lever allows it to return in direction (C) to lock the tension rollers
in the compressed position. The belt should be free to rotate and can be
removed by sliding it back and forth whilst pulling it in direction (D).
(21) To replace the belt, follow the first part of the above procedure to compress
the tension roller. Then refit the new / cleaned belt. Release the tension
roller by pressing the red lever in (B). It is not necessary to rotate the lever.
It is spring tensioned.
(22) Disconnect the pipes from the mixing bowls and dispense head.
Remove the mixing bowls, tubes and dispense nozzles, and also the
whipper paddle and whipper base. Wash and dry these items.
(23) Wash and dry the dispense area

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A
(24) Wipe clean all accessible inner and outer surfaces of the machine.
Wipe dry.
(25) Refit the whipper bases, paddles, mixing bowls, tubes and dispense
nozzles and brewer parts. The assembly procedure for the brewer is
the reverse of the disassembly procedure. Ensure that both brewer-
locking levers are in the locked, (horizontal position) before proceeding
to the next section.
(26) Replace the grouts collection bin and refit the front cover, ingredient
canister
(27) Turn on the power. Note the brewer will cycle to reach its home
position.
(28) Carry Out a FLUSH operation, see below. Check that there are no
leaks and that the brewer indexes properly. A container with a
capacity of at least ½ liter should be placed beneath the dispense
point to catch the liquid dispensed during the flush operation.
(29) Filter Belt Replacement

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(1) Using fore finger and thumb compress the tensioning rollers as shown in A.
(2) With the rollers compressed push and turn the red lever to the locked
position as shown in B.
(3) With the rollers locked in the compressed position the belt can now be
removed.
(4) The belt may be cleaned using de-staining solution but will progressively
become blocked with scale and therefore require more frequent cleaning. A
new belt will perform approximately 1000 vends before cleaning is required.
It is recommended that a belt is replaced in any case after approximately
3000 vends.
(5) Replace the filter belt making sure to thread the bottom edge beneath the
scraper plate. Once the belt has been threaded over all three rollers it can
be eased into place by sliding it sideways whilst turning the drive shaft.
(6) Once the belt is in place press the red lever to release the tensioning roller
and tighten the belt.
FLUSHIN
G THE “ESPRESSO” BREWER –TO BE DONE EVERY 3 MONTHS
•Ensure both the water waste and grout buckets are in place as they are

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both used during this process. The total process will take approximately
5 minutes to complete.
•Press the “FLUSH BREWERS” button on the internal keypad.
•The machine will continually beep, and the internal display will show: (if
there is a Tea brewer present this will flush at the same time)
•The brewer will move to various positions and will dispense water into
the grout bucket.
•Once this initial flush has completed the machines beep will change and
the internal display will show:
•Insert the tablet into the brewer and press Enter, pressing ESC or any
other key will terminate the cleaning process.