Crane Frozen Gourmet 455 Operating instructions

This machine has been engineered to our own rigid safety and performance standards. It
has been designed to comply with sanitation and health guidelines recommended by the
Automatic Merchandising Health-Industry Council (AMHIC) and it conforms with all
other NAMA safety recommendations.
This machine has been manufactured in accordance with the safety standards of both
Underwriter’s Laboratories and the Canadian Standards Association. To maintain this
degree of safety and to continue to achieve the level of performance built into this
machine, it is important that installation and maintenance be performed so as to not alter
the original construction or wiring and that replacement parts are as specified in the Parts
Manual. Your investment in this equipment will be protected by using this Programming
Guide, the Setup and Operator’s Guide, and the Parts Manual in your operation, service
and maintenance work. By following prescribed procedures, machine performance and
safety will be preserved.
Crane Merchandising Systems Parts and Support
Phone Numbers:
Parts: 1-800-621-7278
Service: 1-800-628-8363

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Gain Access to the Supervisor Mode ................................................................... 4
Enter a New Supervisor Code .............................................................................. 4
Enter a Freevend Code ......................................................................................... 4
Assign a Code to View Data Without Opening the Door .................................... 5
Lock or Unlock Mode or Payout Keys................................................................. 5
Set Data Collection Method ................................................................................. 6
Select Printer Baud Rate....................................................................................... 6
Set DEX Options .................................................................................................. 7
Lock or Unlock Data Clearing Access ................................................................. 7
Set Talker Mode ................................................................................................... 8
Select Coin Mechanism........................................................................................ 8
Select Bill Validator ............................................................................................. 9
Select Card Reader ............................................................................................. 10
Select Monetary Options.................................................................................... 11
Set Up Winner Mode.......................................................................................... 13
Select Display Language.................................................................................... 14
Set Up Basic SureVend™ Options..................................................................... 15
Set Up the SureVend™ Anti-Jackpot Feature................................................... 15
Set Refund Option .............................................................................................. 16
Identify the Selections In the Merchandiser....................................................... 16
Couple/Uncouple Tray Motors........................................................................... 17
Set Temperature.................................................................................................. 18
Set Food Door Delay Time................................................................................. 18
View and Control Defrost Mode ........................................................................ 19
View Software Version ...................................................................................... 19
Set the Time of Day............................................................................................ 19
Set the Date......................................................................................................... 20
Set Time-of-Day Inhibited Vending................................................................... 20
Set Time-of-Day Free Vending.......................................................................... 20
Set Time-of-Day Discount Vending................................................................... 20
Time Interval Editing ......................................................................................... 21
Select a Standby Message .................................................................................. 23
Select An Out-of-Service Message .................................................................... 23
Select a Freevend Message................................................................................ 24
Edit Custom Messages ....................................................................................... 25
View Cabinet Temperature................................................................................. 28
View Evaporator Temperature ........................................................................... 29
Payout Coins....................................................................................................... 29
Set Prices ............................................................................................................ 30
View Nonresettable Sales and Vend Data.......................................................... 31
View Data Five Different Ways......................................................................... 31
Table of Contents

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View Total Paid Sales ........................................................................................ 32
View Card Reader Paid Sales............................................................................. 32
View Coupon Sales ............................................................................................ 32
View Total Paid Vends....................................................................................... 33
View Discount Vends......................................................................................... 33
View Card Reader Vends................................................................................... 33
View Coupon Vends........................................................................................... 33
View Time Data ................................................................................................. 34
Clear All Resettable Data ................................................................................... 35
Clear Paid Sales Data Only ................................................................................ 35
View Amount In Coin Box................................................................................. 36
View Amount In Validator................................................................................. 36
View Freevend Sales By Time Interval.............................................................. 36
View Discount Sales By Time Interval.............................................................. 37
View Free Vends ................................................................................................ 37
View Winners..................................................................................................... 37
View Total Unpaid Sales.................................................................................... 38
View Total Unpaid Vends.................................................................................. 38
View Number Of Test Vends............................................................................. 38
View Machine ID Number ................................................................................. 38
View SureVend™ Data...................................................................................... 39
Test Vend Selections and Verify Credit Added ................................................. 40
Test the Display.................................................................................................. 40
Test the Motors................................................................................................... 41
View Motor Status By Tray ............................................................................... 42
Test the Retractable Door................................................................................... 43
Test the SureVend™ System.............................................................................. 44
Download Data To a PDCD............................................................................... 44
Set Freevend Options ......................................................................................... 45
View Diagnostic Messages................................................................................. 46

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4550000 iii
A
Anti-Jackpot Feature, Set up ................................................................15
B
Baud Rate, Select .................................................................................6
Bill Validator, Select ............................................................................9
C
Card Reader, Select ............................................................................10
Clear
All Resettable Data ......................................................................35
Paid Sales Data Only ....................................................................35
Code
Assign to View Data .......................................................................5
Enter Freevend ..............................................................................4
Enter New Supervisor .....................................................................4
Coin Box, View Amount .....................................................................36
Coin Mechanism, Select ........................................................................8
Coins, Payout ....................................................................................29
D
DataClear All Resettable .....................................................................35
Clear Paid Sales ...........................................................................35
Clearing Access, Lock or Unlock ......................................................7
Collection Method, Set ...................................................................6
Download To a PDCD ..................................................................44
View Five Different Ways .............................................................31
View Nonresettable Sales and Vend ................................................31
View Time .................................................................................34
Date, Set ..........................................................................................20
Defrost Mode, View and Control ..........................................................19
Delay Time, Food Door, Set .................................................................18
DEX Options, Set ................................................................................7
Discount
View Sales By Time Interval ..........................................................37
Discount Vending, Set Time-of-Day ......................................................20
Display
Select Language ..........................................................................14
Test ...........................................................................................40
Download Data To a PDCD .................................................................44
F
Food Door Delay Time, Set .................................................................18
Alphabetic Index

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iv 4550000
Free Vending, Set Time-of-Day ............................................................20
Free Vends, View ..............................................................................37
Freevend
Code, Enter ...................................................................................4
Message, Select ...........................................................................24
Set Options .................................................................................45
View Sales By Time Interval ..........................................................36
I
ID Number, View ..............................................................................38
Identify the Selections In the Merchandiser .............................................16
Inhibited Vending, Set Time-of-Day ......................................................20
L
Language, Select Display ....................................................................14
M
Message
Edit Custom ................................................................................25
Freevend ....................................................................................24
Out-of-Service ............................................................................23
Standby ......................................................................................23
Mode Keys, Lock or Unlock ..................................................................5
Monetary Options, Select ....................................................................11
Motor
Test ...........................................................................................41
View Status by Tray .....................................................................42
O
Out-of-Service Message, Select ............................................................23
P
Payout Coins .....................................................................................29
Payout Keys, Lock or Unlock .................................................................5
Prices, Set ........................................................................................30
Printer Baud Rate, Select .......................................................................6
R
Refund Option, Set .............................................................................16
Retractable Door, Test ........................................................................43
S
Sales
View Card Reader Paid .................................................................32
View Coupon ..............................................................................32
View Total Paid ...........................................................................32
View Unpaid ...............................................................................38
Selections, Identify .............................................................................16
Software Version, View ......................................................................19
Standby Message, Select .....................................................................23
Supervisor Code, Enter .........................................................................4

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4550000 v
Supervisor Mode, Gain Access ...............................................................4
SureVend™
Data, View .................................................................................39
Set Refund Option .......................................................................16
Set up Anti-Jackpot Feature ...........................................................15
Set up Basic Options ....................................................................15
Test ...........................................................................................44
T
Talker Mode, Set .................................................................................8
Temperature
Cabinet, View .............................................................................28
Evaporator, View .........................................................................29
Set ............................................................................................18
TestDisplay ......................................................................................40
Motors .......................................................................................41
Retractable Door ..........................................................................43
SureVend™ System .....................................................................44
Test Vend Selections ..........................................................................40
Test Vends, View ...............................................................................38
Time Interval Editing ..........................................................................21
Time of Day, Set ................................................................................19
Time-of-Day
Free Vending, Set ........................................................................20
Inhibited Vending, Set ..................................................................20
Tray Motors, Couple/Uncouple .............................................................17
V
Validator, View Amount .....................................................................36
Vends
View Card Reader ........................................................................33
View Coupon ..............................................................................33
View Discount ............................................................................33
View Total Paid ...........................................................................33
View Unpaid ...............................................................................38
Verify Credit Added ...........................................................................40
View
Amount In Coin Box ....................................................................36
Amount In Validator .....................................................................36
Cabinet Temperature ....................................................................28
Card Reader Paid Sales .................................................................32
Card Reader Vends ......................................................................33
Coupon Sales ..............................................................................32
Coupon Vends .............................................................................33
Data Five Different Ways ..............................................................31

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Diagnostic Messages ....................................................................46
Discount Sales By Time Interval .....................................................37
Discount Vends ...........................................................................33
Evaporator Temperature ................................................................29
Free Vends .................................................................................37
Freevend Sales By Time Interval ....................................................36
Machine ID Number .....................................................................38
Motor Status By Tray ...................................................................42
Nonresettable Sales and Vend Data .................................................31
Number Of Test Vends .................................................................38
SureVend™ Data .........................................................................39
Time Data ..................................................................................34
Total Paid Sales ...........................................................................32
Total Paid Vends .........................................................................33
Total Unpaid Sales .......................................................................38
Total Unpaid Vends .....................................................................38
Winners .....................................................................................37
View Data, Assign Code to ....................................................................5
W
Winner Mode, Set ..............................................................................13
Winners, View ..................................................................................37

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Introduction
How to program your merchandiser:
Some setup, test, and maintenance operations are computer controlled. The control panel
switches and the selection panel switches regulate these operations.
Control Panel
Selection Panel

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The Displays
The 10-character display performs two functions, and is referred to in this book as "the
display":
1. It shows the customer’s selection and how much credit is in the machine, as well as
the ready, service, and time of day messages.
2. It provides information and feedback to the service person during maintenance.
The Function Keys
The keys on the control panel can be used for up to three things:
Other Keys
The MOVEMENT keys on the control panel let you move inside a mode, and back and
forth between modes.
One Last Thing:
When you see the word CONTINUE at the end of a function, it means to press
until you return to the standby message.
#(2/+ 8
or
These keys are your "legs", which let you move up and down the
list of tasks. They let you continue from one step to the next in
programming procedures.
or
These are your "activate" or "choose" keys. They "open a door" to
additional information and lets you begin a programming task
once you are inside of a mode. Sometimes, it is used as a toggle
switch to show you your choices during a programming task.
or
These keys can be used before running a function, or to choose
“ALL” in a multiple selection.
or
These are your "end" keys. Pressing one of them one or more
times will move you back to the start of the mode, or all the way
back to the standby message.
THE NUMBER
YOU MIGHT BE ASKED TO
ENTER
A NUMERICAL VALUE .
PRESSING THIS KEY WILL
ENTER
A "5".
THE PRIMARY PURPOSE
THIS IS THE MAIN JOB OF THE KEY . FROM THE STANDBY
MESSAGE
, IT WILL ALLOW YOU TO ENTER A PROGRAMMING
MODE
. IN THIS EXAMPLE , YOU CAN VIEW STORED SALES
DATA
.
THE SECONDARY PURPOSE
THIS IS THE KEY ’ S " SECOND JOB ". FOR EXAMPLE , THIS KE
Y
CAN BE USED TO DELETE A CHARACTER WHEN YOU AR
E
EDITING CUSTOM MESSAGES .
HJ
G
#

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Control Panel Switches Explained
Each of the control panel switches has one or more jobs to do. This list will give you a
short overview of those jobs.
Press this button to put your machine into the Price Setting mode. You can
see maximum and minimum machine prices, and change prices for entire
machine, entire tray, or individual selection.
Press this button to select the Free Vend modes.
Press this button to view the temperature of a cold unit, or software version
number.
Press this button to:
• Select display language
• Select coin mechanism and options
• Select bill validator and options
• Select card reader and options
• Select monetary options
• Set winner feature
Press this button to view total sales and vends by whole machine, tray, or
selection. Clear resettable data.
Press this button to:
• Download data into your portable data collection device (PDCD), OR
• Set printer baud rate, depending upon which device you are using
Press this button to:
• Set machine configuration
• Set which trays are active • Couple and uncouple motors • Set cold unit temperature
• Set defrost times
Press this button to:
• Set time of day
• Set day, month, year
• Set up time of day intervals for inhibit,
freevend, and discount vending
• Select display messages
• Edit messages
Press this button to pay one or more coins from the coin mechanism.
• Allows you to see any fault or condition that may place the machineout of
service
Press this button to:
• Perform TEST VENDS
• Test machine functions •Testdisplays
Press this button to:
• Enter the SUPERVISOR mode
• Change the SUPERVISOR access
code
• Configure DEX
• Change special access codes
• Lock and unlock access to func-
tions

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Programming Functions
GAIN ACCESS TO THE SUPERVISOR MODE
1. Press . The display shows: ENTERCODE. You must enter the four-digit
supervisor code within 6 seconds to gain access.
NOTE
A new machine has a factory-set supervisor code of 0000.
2. When you have entered the right code, you will hear two beeps and see UNLOCKED
in the display. After a few moments, the standby message returns.
3. At the standby message, press . You are now ready to perform various
supervisor functions.
ENTER A NEW SUPERVISOR CODE
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE.
2. Press until the display shows SUPERXXXX. The X’s represent the current
supervisor code. Use the number keys to enter a new code.
IMPORTANT!
If you enter a new code, be sure to keep a written record of it. There is
no other way to access the SUPERVISOR mode.
3. CONTINUE.
ENTER A FREEVEND CODE
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE.
2. Press until the display shows FREEXXXX. The X’s represent the current
freevend code. Use the number keys to enter anew code. This code is used with the
FREE WITH KEY freevend mode. If the code is anything other than "0000", it
must be entered after the key lock is turned in order to enable one free vend.
3. CONTINUE.

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ASSIGN A CODE TO VIEW DATA WITHOUT
OPENING THE DOOR
If the proper non-zero code is entered, sales data can be viewed by machine, tray, or selec-
tion without opening the machine’s door.
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE.
2. Press until the display shows NR XXXX. The X's represent the currently
entered code. Use the number keys to enter a new code, if desired.
3. CONTINUE.
LOCK OR UNLOCK MODE OR PAYOUT KEYS
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE.
2. Press until the display shows either X.LOCKED or X.UNLOCKED. "X"
refers to the number or character shown on the mode or payout key in question (1
through 9, # and *). To see if a key is locked or unlocked, press that key.
3. Press to change between locked and unlocked. When anyone other than
the supervisor tries to enter a locked mode, the display shows LOCKED.
NOTE
The following mode keys cannot be locked out:
4. CONTINUE.

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SET DATA COLLECTION METHOD
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE.
2. Press until the display shows one of the following:
PRINTER means that data will be sent directly to a printer. SELECT PRINTER
BAUD RATE, page 6.
- OR -
DEXONLY means that data remains in memory after it is downloaded into a portable
data collection device. See SET DEX OPTIONS, page 7.
- OR -
DEX+ CLR means that resettable data is cleared after it is downloaded into a porta-
ble data collection device. See SET DEX OPTIONS, page 7.
- OR -
-1#$7 - a special DEX option. All sales data will become non-resettable. Con-
sult your DEX supplier before choosing this option.
3. Press to switch between the three choices.
4. CONTINUE.
SELECT PRINTER BAUD RATE
(PRINTER MODE ONLY)
1. Press . One of the following is displayed:
BAUD 1200, BAUD 2400, BAUD 4800, BAUD 9600
2. Press until the correct baud rate for your printer is displayed.
3. CONTINUE.
The speed of data transfer, expressed in bytes per
second. Your printer can receive data at a certain
rate, and you must tell the printer what that rate
is.
BAUD
RATE

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SET DEX OPTIONS (DEX MODE ONLY)
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE, page 4.
2. Press . The display shows one of two resettable bill validator totals trans-
mitted to the DEX device:
CA 304 = N.C. - the value of bills in the stacker will be transmitted in a cash for-
mat. For example: 200 for two dollars. (This is the default setting.)
- OR -
CA 304 = N.O. - the value of bills in the stacker will be transmitted in a dollar
count format. For example: 2for two dollars.
3. Press to switch between the two choices. Consult your DEX handheld sup-
plier for the proper settings for your machine.
NOTE: If your bill count is incorrect, the CA304 setting may be wrong. Try using
the other setting.
4. Press until the display shows one of the following two date/time options:
LAST.VND.ON - the DEX device will transmit the date and time of the last vend
for each selection.
- OR -
LAST.VND.OFF - the DEX device will NOT transmit the date and time of the last
vend for each selection. (This is the default setting)
5. Press to switch between the two choices.
6. CONTINUE.
LOCK OR UNLOCK DATA CLEARING ACCESS
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE.
2. Press until the display shows either #
K=il`hba or # K=rkil`hba . LOCKED
means that non-supervisors cannot clear resettable machine sales and vend data
from the key.
3. Press to switch between #
K=il`hba and # K=rkil`hba .
NOTE: The supervisor can clear data regardless of this setting, pro-
vided the supervisor code was correctly entered first.
4. CONTINUE.

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SET TALKER MODE
1. Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE, page 4.
2. Press , then until the display shows
TALK ON or TALK OFF.
3. Press to turn the talker option ON or OFF.
NOTE
Talker hardware must be installed for this to work.
4. CONTINUE
SELECT COIN MECHANISM
1. Press , then press until the current COIN MECHANISM is
shown in the display. Press to choose the desired coin mechanism. Your
choices are:
arj_=jb`e , ja_=jb`e , bub`=jb`e , or kl=jb`e
2. Proceed to SELECT MONETARY OPTIONS, page 11, to customize your coin
mechanism choice.
NOTE
Depending upon your choice of coin mechanisms, some displays may
not appear.
3. CONTINUE.

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4550000 9
SELECT BILL VALIDATOR
1. Press , then press until one of the following is displayed:
-.#!5
-No bills will be accepted or thereis no bill validator installed (you
can exit the function).
2$1

-The serial bill validatoris selected and will accept $1, $2, $5, $10, and $20 bills. Use BILL SELECTION METHOD below to
change the bills which will be accepted.
,#!

-
A standard MDB bill validator is selected. It will accept $1, $2,
$5, $10 and $20 bills. Use BILL SELECTION METHOD below
to change the bills which will be accepted.
BILL SELECTION METHOD:
The standard $1, $2, $5, $10 and $20 bills are enabled by pressing
the 1, 2, 5, 6, or 7 key(s), respectively, to display which bill(s) will
be accepted.
,#!
<*>
-
An MDB bill validator which accepts coupons or non-standard
bills (normally used for non-U.S. currency) is connected and
operating. Press to enter list of bills. See BILL LIST
OPERATION. See INITIAL SETUP OF NON-STANDARD
BILL VALIDATOR.
INITIAL SETUP OF NON-STANDARD BILL
VALIDATOR:
Connect the bill validator, select MDB in the bill
validator selection screens. The standard
MDB.1.2.5.10.20 screen will appear first. Exit the
bill validator setup by pressing . Bill
information is now collected from the validator.
Re-enter the bill validator selection screen and the
non-standard screen MDB. <*>will appear.

Frozen Gourmet Programming Guide
10 4550000
2. Press to choose the desired option.
3. Proceed to SELECT MONETARY OPTIONS, page 11, to customize your bill
validator choice.
NOTE
4. Depending upon your choice of bill validator, some displays may not appear.
5. CONTINUE.
SELECT CARD READER
1. Press , then press until the current card reader is shown in the dis-
play. Press to choose the desired card reader.
2. Your choices are: NOCARD, DUMB CARD, or MDBCARD.
3. Proceed to SELECT MONETARY OPTIONS, page 11, to customize your card
reader choice.
NOTE
Depending upon your choice of card reader, some displays may not
appear.
4. CONTINUE.
.-
-
BILL LIST OPERATION:
Use and to scroll through the list of bills.
Use to turn the bill acceptance ON or OFF.
Use to move up to the top level screen.
.-
-
1. =Bill validator channel 1, each bill has its
own channel
1.00=Bill value
ON = $1.00 bill will be accepted
.%%
- OFF = $1.00 bill will not be accepted
3*-
- Token bills (same as coupon bills)
PULSEDBV - The pulse bill validator will accept $1 bills.

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4550000 11
SELECT MONETARY OPTIONS
Certain options can be selected, depending upon which monetary devices you have
selected.
This function lets you:
1. Press , then press until the display shows CHANGE X.XX.
X.XX represents the largest denomination coin or bill that will be changed without a
purchase. Any non-zero value here will return all escrowed coins. (Each coin
denomination for which the coin mech has a tube is called an ESCROWED coin
because it can be returned.) When the coin return button is pressed, all coins
inserted will be returned provided there is a coin mech tube for each of those coins,
EXCEPT in the forced vend mode.
Some examples:
CHANGE0.00 - Forced vend; NO change returned without a purchase.
CHANGE .25 - Returns change for all escrowed coins. For international coin sets,
this would also provide change for any non-escrowed coins less than or equal to 25.
CHANGE1.00 - Bills and non-escrowed coins less than or equal to $1.00 will be
changed without purchase. All escrowed coins are returned.
2. Press until one of the following is displayed:
3. ACC<$$X.XX -Accept any bill of value $X.XX or less, regardless of available
change. Hold the last bill which meets or exceeds maximum price in escrow. (This
setting is normally used.)
- OR -
4. ACC.STKX.XX -Accept any bill of value $X.XX or less, regardless of available
change. Immediately stack the last bill.
5. Example: IfsettingisACC.STK1.00andmaximumpriceis$1.50. Thissettingwill
immediately stack the second $1.00 bill inserted.
6. Press to display the desired choice.
7. The value of "X.XX" has two purposes:
a. The value of "X.XX" tells the machine how big a bill or coin to accept even
though there is not enough change in the coin mech to cover all possible pay-
backs.
For example, enter 1.00. Therefore, the machine will take a dollar bill or coin
even though there is less than $1.00’s worth of change. Entering 5.00 tells the
machine to take a five even though there is less than $5.00’s worth of change,
and so forth.
NOTE
• Set change returning criteria
• Set declining balance
• Set currency acceptance on low change
• Set overbuy options
• Set last bill stacking options
• Set card reader revalue options

Frozen Gourmet Programming Guide
12 4550000
This could cause a customer to be short-changed.
Entering 0.00 means that bills or coins not held in escrow or in a tube will only
be accepted if there is enough change to cover them.
b. The value of "X.XX" tells the machine how much the customer is allowed to
overbuy a product. The customer will be short-changed when an overbuy
occurs. Example:
For a value of $0.25: if there is no change in the machine and the customer
inserts a $1.00 bill. The customer can purchase a product for $0.75 even though
the change cannot bepaid back. The customer will be short-changed. Normally
a purchase will not be approved unless all change can be paid.
Entering 0.00 means that the vend will only be approved when the correct
change can be returned (overbuy disabled).
8. Press until the display shows: LOW.MSG X.XX. The display will show USE
EXACTCHANGE when the amount of available change in the coin mechanism falls
below the value of "X.XX". Enter a value with the number keys. For example, if
LOW.MSG 1.00 is displayed, the USEEXACTCHANGE message is displayed when
less than a dollar’s worth of change is in the coin mechanism.
9. Press until one of the following is displayed:
10. DECLINE.ON - More than one vend is allowed, with a declining balance.
- OR -
11. DECLINE.OFF - A declining balance is not allowed.
12. Press to display the desired choice.
13. Press until one of the following is displayed:
14. REVALUE.ON - Allows credit to be transferred onto the card
15. REVALUE.OFF -Credit cannot be transferred to the card
16. Press to display the desired choice.
17. CONTINUE.
Once credit is established, multiple
vends may occur until the coin return is
pressed.
DECLINING
BALANCE: