Colormetrics C1400 User manual

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Errors excepted; subject to change www.colormetrics.info
C1400
User Manual
Version 1.0

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COPYRIGHT 2020 COLORMETRICS ALL RIGHTS RESERVED.
This manual, software and firmware described in it are copyrighted by their respective owners and
protected under the laws of the Universal Copyright Convention. You may not reproduce, transmit,
transcribe, store in a retrieval system, or translate into any language, in any form or by any means,
electronic, mechanical, magnetic, optical, chemical, biological, molecular, manual, or otherwise, any
part of this publication without the express written permission of the publisher.
All products and trade names described within are mentioned for identification purpose only. No
affiliation with or endorsement of the manufacturer is made or implied. Product names and brands
appearing in this manual are registered trademarks of their respective companies.
The information published herein has been checked for accuracy as of publishing time. No
representation or warranties regarding the fitness of this document for any use are made or implied by
the publisher. We reserve the right to revise this document or make changes in the specifications of
the product described therein at any time without notice and without obligation to notify any person of
such revision or change.
COPYRIGHT

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SAFETY INSTRUCTIONS
1. Read these instructions carefully. Keep these instructions for future reference.
2. Please disconnect this equipment from AC outlet before cleaning. Don’t use liquid or sprayed
detergent for cleaning. Use moisture sheet or cloth for cleaning.
3. Please keep this equipment from humidity.
4. Lay this equipment on a reliable surface when installing. A drop or fall could cause injury.
5. Make sure power cord is connected in such a way that people cannot step on it. Do not place
anything over the power cord.
6. All cautions and warnings on the equipment should be noted.
7. If the equipment is not used for a long time, disconnect the equipment from main to avoid
being damaged by transient over voltage.
8. Never pour any liquid into opening; this could cause fire or electrical shock.
9. If one of the following situations arises, get the equipment checked by a service personnel:
a. The power cord or plug is damaged.
b. Liquid has penetrated into the equipment.
c. The equipment has been exposed to moisture.
d. The equipment does not work well or you cannot get it to work according to user manual.
e. The equipment has been dropped and/or damaged.
10. Do not leave this equipment in an unconditioned environment, storage
temperature below -20 °C or above 60 °C, as this may damage the equipment.
11. Unplug the power cord when doing any service or adding optional kits.
Lithium Battery Caution:
1. Danger of explosion can happen if the battery is incorrectly replaced. Replace only the original
or equivalent type recommended by the manufacturer. Dispose of used batteries according to
the manufacturer’s instructions.
2. Do not remove the cover, and ensure no user serviceable components are inside.
Take the unit to the service centre for service and repair.

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CE Notice
This device complies with the requirements of the CE directive.
FCC Notice
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that inter-
ference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Shielded interface cables must be used in order to comply with emission limits.
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
WEEE Notice
This appliance is labeled in accordance with European Directive 2002/96/EC concerning waste
electrical and electronic equipment (WEEE). The Directive determines the framework for the return
and recycling of used appliances as applicable throughout the European Union. This label is applied
to various products to indicate that the product is not to be thrown away, but rather reclaimed upon
end of life per this Directive.

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1 PACKING LIST ...................................... 6
1-1 Standard Accessories ............................ 6
1-2 Optional Accessories ............................. 6
2. SYSTEM VIEW ....................................... 7
2-1 Front View ............................................... 7
2-2 Side View ................................................ 8
2-3 Back View ............................................... 8
2-4 Rear View ................................................ 9
2-6 Specifications........................................ 10
2-6 Thermal printer Specifications .............. 11
2-7 Internal Layout ...................................... 12
2-7-1 Main PCBA............................................ 12
2-7-2 Printer Control Board ............................ 13
3 PIN DEFINITION .................................. 14
3-1 Main PCAB............................................ 14
3-1-1 CN12: eDP connector ........................... 14
3-1-2 M_1: M.2 B key socket (SSD) ............... 14
3-1-3 SW1: Power On/Off connector ............. 15
3-1-4 LED1: Led connector ............................ 15
3-1-5 CN11: Touch panel connector .............. 16
3-1-6 CN4: Printer USB Power connector...... 16
3-1-7 CN7: Printer Cash Drawer connector ... 16
3-1-8 CN2: RFID connector............................ 16
3-1-9 CN3: VFD connector ............................. 17
3-1-10 CN1: 2nd display power connector........ 17
3-1-11 HDMI1: 2nd display connector ............... 17
3-1-12 COM1,COM2: connector ...................... 18
3-1-13 JBAT1 Clear CMOS .............................. 18
3-1-14 MINI PCIE1............................................ 19
3-2 Printer module....................................... 20
3-2-1 CN3: Power connector ......................... 20
3-2-2 CN1: Cash drawer connector ............... 20
3-2-3 USB1: USB connector .......................... 20
4 REAR I/O INTERFACE ........................ 21
4-1 System .................................................. 21
4-1-1 DC Jack Pin .......................................... 21
4-1-2 2-Layer USB 3.0 connector .................. 21
4-1-3 LAN: RJ45 ............................................ 21
4-1-4 RJ11 (Cash Drawer) connector............. 22
5 SYSTEM ASSEMBLY &
DISASSEMBLY..................................... 23
5-1 M.2 SSD / Memory................................ 23
5-2 MSR / iButton / RFID ............................ 24
5-3 Printer module ...................................... 25
5-3-1 Thermal printer module replacement ... 25
5-3-2 Paper Installation .................................. 26
5-4 4.3” 2nd display replacement ................. 28
5-5 VFD module replacement ..................... 31
6 DEVICE DRIVER INSTALLATION ....... 34
6-1 MagSwipe Card Reader
Configuration Utility .............................. 34
6-1-1 Installation............................................. 34
6-1-2 Select Reader Interface ........................ 35
6-1-3 Change Basic Reader Setting............... 36
6-1-4 General Settings ................................... 38
6-1-5 Pre/Postamble ...................................... 40
6-1-6 Track Settings ....................................... 41
6-1-7 Keyboard Settings ................................ 42
6-2 iButton Reader Configuration Utility ..... 44
6-2-1 Device Connection................................ 44
6-2-2 Utility Features ...................................... 45
6-3 VFD ....................................................... 50
6-3-1 Utility Setup .......................................... 50
6-3-2 VFD Connection.................................... 51
6-3-3 VFD Setup............................................. 51
6-4 RFID ...................................................... 54
6-4-1 Install driver........................................... 54
6-4-2 Install framework 4.0............................. 57
6-4-3 Quick Start with Demo Software .......... 58
6-5 P1400 Printer ........................................ 60
6-5-1 Printer Utility ......................................... 60
Add printer ............................................ 64
Testing ............................................ 66–70
Parameter setting............................ 75–76
6-5-2 Windows Driver Installation .................. 78
Detailed Windows Driver Setting .......... 81
Other settings........................................ 85
7 BIOS/UTILITY SETUP.......................... 89
7-1 Advanced .............................................. 91
7-1-1 Boot Configuration ............................... 92
7-1-2 Audio Configuration .............................. 93
7-1-3 Video Configuration .............................. 94
7-1-4 SATA Configuration ............................... 95
7-2 Security ................................................. 96
7-3 Power .................................................... 97
7-4 Boot ...................................................... 98
7-5 Exit ........................................................ 99
8 TROUBLESHOOTING OF PRINTER. 100
8-1 Printer Not Working ............................ 100
8-2 Troubles Occurring During Printing..... 100
8-3 Problems Occurring During
Paper Cutting ...................................... 101
8-4 Removing Jammed Paper................... 101
9 PRINTER CLEANING
AND MAINTENANCE ........................ 102
9-1 Cleaning Head .................................... 102
9-2 Cleaning Sensors, Roller
and/or Paper Path .............................. 102
10 LCD SURFACE CLEANING ............... 103
TABLE OF CONTENTS

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Power Cord90W Power Adaptor
iButton
System
Magnetic Stripe
Reader
1 - PACKING LIST
1-1 STANDARD ACCESSORIES
1-2 OPTIONAL ACCESSORIES

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2 - SYSTEM VIEW
2-1 FRONT VIEW

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2-3 BOTTOM VIEW
2 - SYSTEM VIEW
Right side
Left side
2-2 SIDE VIEW

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2 - SYSTEM VIEW
Type 1
Type 2
Type 3
2-4 REAR VIEW

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2-5 SPECIFICATIONS
Display
Display Size 14" TFT LCD
Resolution 1366 x 768
Brightness / Color 220 cd/m2, 16.7M colors
Backlight LED
Touch Panel Type Projected Capacitive Touch
Processor CPU/ Chipset Intel® Atom™ X5-E8000 1.04 GHZ Braswell
Memory x 1 DDR3L SO-DIMM, up to 8GB
Storage x 1 (M.2 SATAIII SSD)
I/O Connectors
USB 3.0 x 4
Powered COM (RS232) x 2 (DB9 powered COM 5V/ 12V
selected by jumper)
Cash Drawer Port x 1 (24V RJ11 port)
LAN x 1 (RJ45 10/100/1000 Base-T)
DC In Lockable 3-pin DC 19V input
Built-in 58 / 80 mm Printer x 1
Optional Peripherals VFD / 4.3” 2nd Display / MSR /
iButton / RFID / WIFI / 4G LTE
Power Supply 90W 19V Power Adaptor
OS Support Win 10 IOT Enterprise
Environment Temperature Operation 32° to 95° F (0 to 40 °C)
Storage -4° to 140° F (-20 to 60 °C)
Relative Humidity 20% to 80% non-condensing
Dimension (W x H x D) mm 352.8 x 129.8 x 313.2 mm
Certifications CE / FCC / LVD
Please make sure 19V DC plug in the right direction before plugging in DC jack.
Ensure to connect the power cord to a socket-outlet with earthing connection.
2 - SYSTEM VIEW

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2-6 THERMAL PRINTER SPECIFICATIONS
Printing
Parameter
Print Method Direct thermal line printing
Resolution 203 dpi (8 dots/mm)
180 dpi (7 dots/mm)
Print Width 48 mm / 72 mm
Print Speed max.* 200 mm/s
Interface RS-232/USB/Cash Drawer/Power Supply
Print Density Adjustable from level 1 to level 4
Processor CPU 32-bit RSIC processor
Memory RAM 2MB
Font Resident font GB18030 Chinese character
Graphics Resident graphic file types are BMP and PCX, other
graphic formats are converted by the software download
Code Page Character Set ASCII, Multilingual
Barcode 1D UPC-A, UPC-E, EAN(JAN)8, EAN(JAN)13, CODE39, ITF,
CODEBAR, CODE128, CODE93
2D PDF417, QR code
Detection Sensors Thermistor, Paper out, Cover open, Cutter home position
Cash Drawer Output 24V
Paper spec.
Paper Width 79.5 ± 0.5 mm
Paper Thickness 0.055~0.085 mm
Paper Roll Diameter Max. outer diameter 60 mm
Min. inner diameter 13 mm
Emulation ESC/POS
Physical Spec.
Operation Condition -5 °C ~ +50 °C, 30% ~ 85% RH
Storage Condition -20 °C ~ +60 °C, 10% ~ 90% RH
Dimensions (L*W*H) 121 mm x 126 mm x 71 mm
Weight 340 g
Software Driver Win 10 / OPOS Driver
2 - SYSTEM VIEW

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2-7 INTERNAL LAYOUT
2-7-1 Main PCBA
Printer
Cash drawer
Power
button M.2 B key socket
ToucheDP
Mini PCIE socket
M.2 E key socket
USB 2.0
Printer power
DC in 19V COM 1
RJ11
COM Jumper
RJ45
COM 2
JBAT1 USB 3.0
Battery
Power led
RFID
VDF
2nd display power
2nd display port
DDR3L Socket
Printer USB
2 - SYSTEM VIEW

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COM 1
COM Jumper
COM 2
USB 3.0
USB PowerCash
Drawer
2-7-2 Printer control board
2 - SYSTEM VIEW

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3-1. MAIN PCAB
3-1-1 CN12: eDP connector 3-1-2 M_1: M.2 B key socket (SSD)
No. Definition No. Definition
1 GND 2 GND
3 eDP_TX1_DN_C 4 GND
5 eDP_TX1_DP_C 6 NC
7 GND 8 GND
9 eDP_TX0_DN_C 10 LCD_VDD3
11 eDP_TX0_DP_C 12 LCD_VDD3
13 GND 14 GND
15 eDP_AUXP_CC 16 GND
17 eDP_AUXN_CC 18 BL PWM DIM
19 GND 20 eDP_HPDET
21 BL_Enable 22 GND
23 GND 24 GND
25 GND 26 GND
27 +12V 28 +12V
29 +12V 30 +12V
No. Definition No. Definition
1 M_2_PRESENCE 2 +VCC3
3 GND 4 +VCC3
5 GND 6 NC
7 NC 8 M_2_W_D
9 NC 10 M_2_W_LED
11 GND 20 NC
21 M_2_WWAN 22 NC
23 NC 24 NC
25 NC 26 NC
27 GND 28 NC
29 NC 30 NC
31 NC 32 NC
33 GND 34 NC
35 NC 36 NC
37 NC 38 M_2_DEVSLP
39 GND 40 NC
41 SATA_RX0_DP 42 NC
43 SATA_RX0_DN 44 NC
45 GND 46 NC
47 SATA_TX0_C_DN 48 NC
49 SATA_TX0_C_DP 50 NC
51 GND 52 NC
53 NC 54 NC
55 NC 56 NC
57 GND 58 NC
59 NC 60 NC
61 NC 62 NC
63 NC 64 NC
65 NC 66 NC
67 NC 68 NC
69 M_2_PEDET_OC 70 +VCC3
71 GND 72 +VCC3
73 GND 74 +VCC3
75 M_2_PEDET_
GND-OTHER
3 - PIN DEFINITION

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3-1-3 SW1: Power On/Off connector 3-1-4 LED1: Led connector
No. Definition
1 Power-ON#
2 GND
No. Definition
1 +VCC5
2 GND
3 - PIN DEFINITION

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3-1-5 CN11: Touch panel connector
3-1-7 CN7: Printer Cash
Drawer connector 3-1-8 CN2: RFID connector
3-1-6 CN4: Printer USB Power connector
No. Definition
1 +5V
2 USB D-
3 USB D+
4 GND
No. Definition
1 GND
2 RJ11_POWER_F
3 Cash draw1
4 Cash Sense_P
5 GND
6 Cash draw 2
No. Definition
1 +5V
2 USB D-
3 USB D+
4 GND
No. Definition
1 +24V
2 +24V
3 GND
4 GND
3 - PIN DEFINITION3 - PIN DEFINITION

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3-1-9 CN3: VFD connector 3-1-10 CN1: 2nd display power connector
No. Definition
1 GND
2 NTXD4
3 NRXD4
4 NDSR4#
5 NDTR4#
6 +VCC5
7 +VCC5
8 NC
9 NC
10 GND
No. Definition
1 +LCM_Power
2 +LCM_Power
3 GND
4 GND
3-1-11 HDMI1: 2nd display connector
No. Definition No. Definition
1 HMRX0+ 2 HMRX2+
3 HMRX0- 4 HMRX2-
5 GND 6 GND
7 HMRX1+ 8 DDI2_DDC_CLK2
9 HMRX1- 10 DDI2_DDC_DATA2
11 GND 12 HPD_HMXX
13 HMRXC+ 14 GND
15 HMRXC- 16 LCM_BKL_PWM_5V
17 GND 18 +VCC5
19 GND 20 +VCC5
3 - PIN DEFINITION3 - PIN DEFINITION

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3-1-12 COM1, COM2: connector
J1: Powered COM 5V / 12V selected by jumper
3-1-13 JBAT1 Clear CMOS
No. Definition
1 NDCD#
2 NRxD
3 NTxD
4 NDTR#
5 GND
6 NDSR#
7 NRTS#
8 NCTS#
9 5V/12V/Ring#
J1 COM2
2-4 +5V
4-6 Default
8-10 +12V
J1 COM1
1-3 +5V
5-7 Default
7-9 +12V
JBAT1
CLR CMOS (3 - 5)
Default (5 - 6)
3 - PIN DEFINITION3 - PIN DEFINITION

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3-1-14 MINI PCIE1
No. Definition No. Definition
1 MINIPCIE_WAKE 2 +VCC3
3 NC 4 GND
5 NC 6 +1_5VRUN
7 WIFI_CLKREQ# 8 SIM_VCC
9 GND 10 USIM_P_DATA
11 PCIE_REFCLK3_DN 12 USIM_P_CLK
13 PCIE_REFCLK3_DP 14 USIM_P_RESET
15 GND 16 USIM_P_VPP
17 NC 18 GND
19 NC 20 W_DISABLE#
21 GND 22 MINIPCI-E_RST
23 PCIE_RX3_DN 24 3VSTBY_MINIPCIE
25 PCIE_RX3_DP 26 GND
27 GND 28 +1_5VRUN
29 GND 30 SMBCLK
31 PCIE_TX3_DN 32 SMBDATA
33 PCIE_TX3_DP 34 GND
35 GND 36 USB_PN9_1
37 GND 38 USB_PP9_1
39 +VCC3 40 GND
41 +VCC3 42 NC
43 GND 44 NC
45 NC 46 NC
47 NC 48 +1_5VRUN
49 NC 50 GND
51 NC 52 +VCC3
53 GND 54 GND
3 - PIN DEFINITION3 - PIN DEFINITION

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3-2 PRINTER MODULE
3-2-1 CN3: Power connector 3-2-2 CN1: Cash drawer connector
3-2-3 USB1: USB connector
No. Definition
1 GND
2 +24V DC
3 Drawer 1
4 Drawer sensor
5 GND
6 Drawer 2
No. Definition
1 +24V DC
2 +24V DC
3 GND
4 GND
No. Definition
1 NC
2 Data
3 Data
4 GND
3 - PIN DEFINITION3 - PIN DEFINITION