NEC ELECTRA ELITE IPK II User manual

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FEATURES AND
SPECIFICATIONS MANUAL
INT-1072 (IPK II)
D
OCUMENT R EVISION 1
(R
ELEASE 1000)

NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.
Dterm is a registered trademark of NEC Corporation and Electra Elite is a registered trademark of NEC
America, Inc. Windows is a registered trademark of Microsoft Corporation. AT&T is a registered
trademark of American Telephone and Telegraph Company. Lucent Technologies is a trademark or
service mark of Lucent Technologies Inc. Nortel Networks and the Nortel Networks logo are
trademarks of Nortel Networks. Verizon Wireless is a trademark of Verizon Trademark Services, LLC.
Copyright 2006
NEC Infrontia, Inc.
6535 N. State Highway 161
Irving, TX 75039-2402
Technology Development

Features and Specifications i
Preface
Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar with
the features, the Table of Contents provides a list of the features and where to find the feature within
the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC Electra Elite IPK II System.
The Electra Elite IPK II system is a feature-rich key system that provides many features including
Automatic Call Distribution, Computer Telephony Integration, IP Station and IP Trunk support, ISDN
compatibility, PBX compatibility, TAPI compatibility, Voice over Internet Protocol and Uniform Call
Distribution.
The Electra Elite IPK II system provides the customer needs today, and as business expands the
system can be expanded to grow as well.
The Electra Elite IPK II system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
Electra Elite IPK II General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the Electra Elite IPK II system and can be used to
present information to potential customers.
Electra Elite IPK II System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the Electra Elite IPK II KSU, ETUs, Multiline Terminals, and optional
equipment.

Document Revision 1 Electra Elite IPK II
ii
Electra Elite IPK II Programming Manual
This manual provides instructions for programming the Electra Elite IPK II system using a Multiline
Terminal or PC.

Features and Specifications Manual i
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TABLE OF CONTENTS
Chapter 1 Introduction
Section 1 General Information ....................................................................................... 1-1
Section 2 Multiline Terminals used with the System ..................................................... 1-1
Chapter 2 Features
Section 1 About This Chapter ........................................................................................ 2-1
Section 2 Important Notes ............................................................................................ 2-2
Section 3 IPK to IPK II Feature Comparison List .......................................................... 2-3
Section 4 Features ...................................................................................................... 2-10
Account Code Entry .............................................................................2-11
Account Code – Forced/Verified/Unverified .........................................2-17
Alarm ....................................................................................................2-25
Alphanumeric Display ...........................................................................2-29
Analog Communications Interface (ACI) ..............................................2-31
Ancillary Device Connection .................................................................2-39
Answer Hold .........................................................................................2-41
Answer Key ..........................................................................................2-43
Attendant Call Queuing ........................................................................2-45
Automatic Call Distribution (ACD) ........................................................2-47
Automatic Release ...............................................................................2-63
Automatic Route Selection ...................................................................2-65
Background Music ................................................................................2-75
Barge-In ................................................................................................2-77

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Battery Backup – System Memory ....................................................... 2-83
Battery Backup – System Power .......................................................... 2-85
Call Appearance (CAP) Keys ............................................................... 2-87
Call Arrival (CAR) Keys ........................................................................ 2-91
Call Duration Timer .............................................................................. 2-97
Call Forwarding .................................................................................... 2-99
Call Forwarding/Do Not Disturb Override ........................................... 2-109
Call Forwarding, Off-Premise ............................................................. 2-111
Call Forwarding - Park and Page ....................................................... 2-123
Call Forwarding with Follow Me .........................................................2-127
Call Monitoring ................................................................................... 2-131
Call Redirect .......................................................................................2-135
Call Waiting / Camp-On .....................................................................2-137
Callback .............................................................................................2-141
Caller ID .............................................................................................2-145
Caller ID Call Return ..........................................................................2-159
Central Office Calls, Answering ......................................................... 2-163
Central Office Calls, Placing .............................................................. 2-171
Class of Service .................................................................................2-179
Clock/Calendar Display ...................................................................... 2-197
CO Message Waiting Indication .........................................................2-201
Code Restriction .................................................................................2-205
Code Restriction, Dial Block ...............................................................2-213
Code Restriction Override ..................................................................2-217
Computer Telephony Integration (CTI) Applications ..........................2-223
Conference ......................................................................................... 2-225
Conference, Voice Call/Privacy Release ........................................... 2-233
Continued Dialing ............................................................................... 2-237
Cordless Telephone Connection ........................................................ 2-241

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Data Line Security ..............................................................................2-245
Delayed Ringing .................................................................................2-247
Department Calling .............................................................................2-251
Department Step Calling ....................................................................2-261
Dialing Number Preview .....................................................................2-263
Dial Pad Confirmation Tone ...............................................................2-265
Dial Tone Detection ............................................................................2-267
Digital Voice Mail ................................................................................2-271
Direct Inward Dialing (DID) .................................................................2-285
Direct Inward Line (DIL) .....................................................................2-297
Direct Inward System Access (DISA) .................................................2-303
Direct Station Selection (DSS) Console .............................................2-315
Directed Call Pickup ...........................................................................2-323
Directory Dialing .................................................................................2-327
Distinctive Ringing, Tones and Flash Patterns ...................................2-331
Do Not Disturb ....................................................................................2-335
Door Box ............................................................................................2-339
Drop Key ............................................................................................2-345
Dterm Cordless II Terminal ..................................................................2-349
Dterm Cordless Lite II Terminal ...........................................................2-357
Dterm Handset Cordless .....................................................................2-361
Dterm IP Gateway System ..................................................................2-367
Dual Line Appearance ........................................................................2-371
E911 Compatibility .............................................................................2-373
Electra Elite IPK Terminals .................................................................2-379
Electra Elite Terminal Migration .........................................................2-387
EliteApps - Interactive Voice Response .............................................2-389
Elite CallAnalyst .................................................................................2-393
Facsimile CO Branch Connection ......................................................2-401

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iv Table of Contents
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Document Revision 1 Electra Elite IPK II
Flash .................................................................................................. 2-403
Flexible System Numbering ...............................................................2-407
Flexible Timeouts ............................................................................... 2-411
Forced Trunk Disconnect ................................................................... 2-415
Group Call Pickup ..............................................................................2-419
Group Listen .......................................................................................2-423
Handset Mute ..................................................................................... 2-425
Handsfree and Monitor ....................................................................... 2-427
Handsfree Answerback/Forced Intercom Ringing .............................. 2-431
Headset Operation ............................................................................. 2-435
Hold .................................................................................................... 2-439
Hotel/Motel ......................................................................................... 2-445
Hotline ................................................................................................2-449
Howler Tone Service .......................................................................... 2-453
Intercom .............................................................................................2-455
Internal Hub ........................................................................................ 2-461
IP Station (MEGACO) - IAD (Integrated Access Device) .................. 2-465
IP Station (MEGACO) - MG 16 .......................................................... 2-469
IP Trunk - H.323 Protocol ................................................................... 2-485
IP Trunk - (SIP) Session Initiation Protocol ........................................2-487
IPK II In-Mail .......................................................................................2-491
IPK II - PC Assistant ...........................................................................2-509
IPK II - PC Attendant .......................................................................... 2-513
ISDN Compatibility ............................................................................. 2-515
K-CCIS - IP with IAD ..........................................................................2-535
K-CCIS - IP with PVA ......................................................................... 2-541
K-CCIS - T1 ........................................................................................ 2-547
Last Number Redial ...........................................................................2-553
Line Preference .................................................................................. 2-557

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Features and Specifications Manual v
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Long Conversation Cutoff ...................................................................2-561
Meet Me Conference ..........................................................................2-563
Meet Me Paging .................................................................................2-567
Meet Me Paging Transfer ...................................................................2-571
Memo Dial ..........................................................................................2-575
Message Waiting ................................................................................2-579
Microphone Cutoff ..............................................................................2-585
Multiline Conference Bridge ...............................................................2-587
Multimedia Conference Bridge ...........................................................2-591
Multiple Trunk Types ..........................................................................2-597
Music on Hold .....................................................................................2-607
Name Storing .....................................................................................2-613
Night Service ......................................................................................2-617
Off-Hook Signaling .............................................................................2-625
One-Touch Calling .............................................................................2-629
Operator .............................................................................................2-633
(OPX) Off-Premise Extension ............................................................2-635
Paging, External .................................................................................2-637
Paging, Internal ..................................................................................2-643
Park ....................................................................................................2-647
PBX Compatibility ...............................................................................2-653
PC Programming ................................................................................2-659
Power Failure Transfer .......................................................................2-669
Prime Line Selection ..........................................................................2-671
Private Line ........................................................................................2-675
Programmable Function Keys ............................................................2-679
Programming from a Multiline Terminal .............................................2-683
Pulse to Tone Conversion ..................................................................2-685
Quick Transfer to Voice Mail ..............................................................2-687

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Document Revision 1 Electra Elite IPK II
Redial Key ......................................................................................... 2-691
Remote (System) Upgrade ................................................................ 2-693
Repeat Redial ....................................................................................2-697
Resident System Program ................................................................. 2-701
Reverse Voice Over ...........................................................................2-703
Ring Groups .......................................................................................2-707
Ringdown Extension, Internal/External .............................................. 2-711
Room Monitor ..................................................................................... 2-715
Save Number Dialed .......................................................................... 2-721
Secondary Incoming Extension .......................................................... 2-725
Secretary Call (Buzzer) ...................................................................... 2-729
Secretary Call Pickup ......................................................................... 2-733
Selectable Display Messaging ........................................................... 2-735
Selectable Ring Tones .......................................................................2-739
Serial Call ........................................................................................... 2-743
Single Line Telephones, Analog 500/2500 Sets ................................2-745
SLT Adapter .......................................................................................2-751
Softkeys .............................................................................................2-755
Speed Dial - System/Group/Station ................................................... 2-757
Station Add-On Console .................................................................... 2-767
Station Hunt .......................................................................................2-769
Station Message Detail Recording .....................................................2-771
Station Name Assignment - User Programmable .............................. 2-793
Station Relocation .............................................................................. 2-797
Synchronous Ringing ......................................................................... 2-801
T1 Trunking (with ANI/DNIS Compatibility) ........................................2-803
Tandem Ringing ................................................................................. 2-811
Tandem Trunking (Unsupervised Conference) .................................. 2-815
TAPI Compatibility ..............................................................................2-829

Electra Elite IPK II Document Revision 1
Features and Specifications Manual vii
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Tone Override ....................................................................................2-833
Traffic Reports ....................................................................................2-837
Transfer ..............................................................................................2-841
Trunk Group Routing ..........................................................................2-851
Trunk Groups .....................................................................................2-855
Trunk Queuing/Camp-On ...................................................................2-859
Unified Messaging ..............................................................................2-863
Uniform Call Distribution (UCD) .........................................................2-873
Uniform Numbering Network ..............................................................2-881
Universal Slots ...................................................................................2-885
User Programming Ability ...................................................................2-903
Virtual Extensions ...............................................................................2-905
Voice Mail Integration (Analog) ..........................................................2-911
Voice Mail Message Indication on Line Keys .....................................2-923
Voice Over ..........................................................................................2-927
Voice Over Internet Protocol (VoIP) ...................................................2-931
Voice Response System (VRS) .........................................................2-943
Volume Controls .................................................................................2-961
Warning Tone For Long Conversation ...............................................2-963
Wireless - DECT .................................................................................2-967

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viii Table of Contents
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Features and Specifications Manual ix
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LIST OF TABLES
Table 2-1 Keys for Entering Names ..............................................................................2-155
Table 2-2 Class of Service Options (Administrator Level), Program 20-07 ...................2-181
Table 2-3 Class of Service Options (Outgoing Call Service), Program 20-08 ...............2-183
Table 2-4 Class of Service Options (Incoming Call Service), Program 20-09 ...............2-185
Table 2-5 Class of Service Options (Answer Service), Program 20-10 .........................2-186
Table 2-6 Class of Service Options (Hold/Transfer Service), Program 20-11 ...............2-187
Table 2-7 Class of Service Options (Supplementary Service), Program 20-13 ............2-189
Table 2-8 Class of Service Options (DISA/E&M Service), Program 20-14 ...................2-193
Table 2-9 Dial Tone Detection Program Interaction ......................................................2-268
Table 2-10 Distinctive Ringing: Tones and Flash Patterns .............................................2-331
Table 2-11 Electra Elite IPK Telephone Specifications ...................................................2-384
Table 2-12 Restrictions for Calling Party Names .............................................................2-517
Table 2-13 Keys for Entering Names ..............................................................................2-614
Table 2-14 Hardware/Software Requirements for Running PCPro .................................2-661
Table 2-15 Hardware/Software Requirements for Running WebPro ...............................2-662
Table 2-16 PCPro and WebPro Comparison Chart .........................................................2-664
Table 2-17 Selectable Display Messaging Defaults ........................................................2-735
Table 2-18 Selectable Display Message - Character Entry Chart ...................................2-737
Table 2-19 Keys for Entering Names ..............................................................................2-762
Table 2-20 SMDR Report Definitions ..............................................................................2-774
Table 2-21 SMDR Report Format with Program 35-02-14 Set to ‘0’ ...............................2-775
Table 2-22 SMDR Report Format with Program 35-02-14 Set to ‘1’ ...............................2-776
Table 2-23 SMDR Summary Report ................................................................................2-778
Table 2-24 Keys for Entering Names ..............................................................................2-795

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xList of Tables
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Document Revision 1 Electra Elite IPK II
Table 2-25 TAPI Commands ........................................................................................... 2-829
Table 2-26 Maximum Capacities for Basic and Expanded Port Packages ..................... 2-885
Table 2-27 Maximum System Capacities for Station Interface ETUs ............................. 2-886
Table 2-28 Maximum System Capacities for Trunk Interface ETUs ............................... 2-892
Table 2-29 Maximum System Capacities for Application Interface ETUs .......................2-897
Table 2-30 KSU Power-Based Calculator Chart ............................................................. 2-898
Table 2-31 Electra Elite IPK II VoIP Specifications ......................................................... 2-935
Table 2-32 Voice Prompting Messages .......................................................................... 2-946

Features and Specifications 1 - 1
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1Introduction
SECTION 1 GENERAL INFORMATION
Electra Elite IPK II (DTH telephones), Dterm Series i (DTR telephones),
Dterm IPK (ITH Telephones), Electra Elite (DTU telephones), and Dterm
Series E (DTP telephones) can be used with the Electra Elite IPK II
system.
SECTION 2 MULTILINE TERMINALS USED WITH THE SYSTEM
Electra Elite IPK Terminals
The Electra Elite IPK II Terminals (DTH telephones) either with or without
LCD display offer a variety of colors, and line sizes.
 Terminals are available in black or white.
 The large Liquid Crystal Display (LCD) on the display terminals
provides call status data and programming information.
 Terminal line sizes include 8-line, 16-line, and 32-line.
 IP terminals are available in 4-line, 8-line and 16-line (with LCD).
 Speakerphone with full handsfree operation and headset jack is
standard.
 All are compatible with the AD(A)-R, AP(A)-R, AP(R)-R, CT(A)-R
Unit, CT(U)-R, or HF-R Unit adapter. The AP(R)-R Unit requires an
AC-R Unit to supply AC power.
 The ADA-2R is compatible with ITH-2 IP terminals.
 The ADA-2R and PS(A)-R are compatible with ITH-3 IP terminals.
 An Attendant Add-On DCR-60-1 CONSOLE is available with 60
station and/or outside line assignments and 12 function keys.

Document Revision 1 Electra Elite IPK II
1 - 2 Introduction
Electra Elite IPK II Terminal Feature Access, Single On/Off, or One-Touch Keys
Keys are designated Feature Access, Single On/Off, or One-Touch throughout this
manual. The keys operate much the same, but various limitations imposed on each
type are described below.
 Feature Access Keys
Depending on the type, a Multiline Terminal can have 2, 8, 16, or 24 line keys.
These highly-flexible keys can be used for station DSS/BLF and Speed Dial.
 Single On/Off Keys
Line keys may also be assigned as Single On/Off keys in System Programming
to toggle a feature on/off. This assignment has no impact on the Feature Access
keys, but the assigned features are very specific. Call Forward All Call, Call
Forward Busy/No Answer, Scrolling (CID), headset, and DND are examples of
features available for Single On/Off keys.
 One-Touch Keys
One-Touch keys can perform the same function as Feature Access keys. A
Multiline Terminal has a fixed number of these keys. No system assignment is
necessary, and the number of keys ranges from none to 16 depending on the
terminal type.
Key Assignment Example
One-Touch Keys
Line/Feature
Access Keys