Comdial X34PT User manual

Comdial Express
User’s Guide

This user guide is applicable for the following system and
telephone models:
System Models:
X34FT Rev. A and later
X6OFT Rev. A and later
XSOPTRev. A and later
Telephone Models:
601OS-XX
6016S-xx
6102X-Xx
611OS-XX
6110X-Xx
6116S-xx
6116X-xx

TABLE OF CONTENTS
UsingThisGuide .................................. ..I
Knowing YourTelephone ............................ .2
Using YourSpeakerphone
............................ .6
WhattheLightsMean ............................... .7
WhattheRingsMean ............................... .7
UsingYourTelephone............................... .9
AnsweringCalls ................................. .
MakingCalls.. ............................... ..13
Holding Calls .................................. .19
TransferringCalls ............................. ..2 1
Making ConferenceCalls ........................ .23
Messaging.. ................................. ..2 5
ProgrammingYourTelephone
........................ .29
Autodial Programming .......................... .29
StationSpeedDial Programming .................. .32
ResponseMessageProgramming .................. .32
Automatic RedialProgramming ................... .33
Using MiscellaneousFeatures
........................ .35
Account CodeEntry ............................ .35
.35
BackgroundMusic .............................
CallForwarding................................. 6
Call OverrideFeatures .......................... .36
CallWaiting.................................... 7
Display ContrastAdjustment ..................... .38
Do Not Disturb ................................ .38
ExtendedDual ToneMultiple Frequency(DTMF) .... .38
MuteButton.................................... 9
Paging ...................................... ..4 0
PersonalRinging Tones
.......................... .41
Privacy........................................4 1
Pulse/ToneSwitching ........................... .41
VoiceAnnounceBlocking ........................ .41
Glossary ........................................ ..4 9
Index.............................................53
.
l/l

Figures
1. 16-ButtonCorndialExpressTelephone
................ .4
2. IO-ButtonComdial ExpressTelephone
................ .5
Tables
1.Quick ReferenceGuide ........................... ,42
2.Display Summary ............................... .43
iv

Using This Guide
In the United States,the Comdial Expressis oneof the finest
telephone systems available. To help you use your Express
telephoneto its fullest capacity,we havewritten a clear,com-
prehensiveuserguide.
This guideis dividedintoeightsections,eachof which ismarked
with atabfor easyaccess.Thesesectionstell youhow to:
l Answercalls,
l Makecalls,
l Hold calls,
l Transferoutsidecalls,
l Make conferencecalls,
l Leavemessages,
l ProgramyourExpresstelephone,and
l Performmiscellaneousfunctions.
For yourconvenience,aquick referenceguide,aglossaryandan
alphabeticalindexareincludedin thebackof this userguide.
If youhaveanLCD speakerphone(Figure l), Table3 givesyou
asummaryof whatyouwill seein thedisplayandwhenyouwill
seeit.

Knowing Your Telephone
The following featureson your Comdial Expresstelephoneare
explainedin termsof whatthey allow youto do.The telephones
in Figures1and2 arethesameexceptfortheadditionalprogram-
mablebuttonsandthedisplayshownin Figure 1.
l Hold Button
- Placesaline onhold
- Storespausesin numbersequenceswhile programming
- Usedfor programmingandaccessingsecondlevel autodials
0 Volume Control
- Regulatesthevolume of thespeakerandthehandset
0 Intercom Button (ITCM)
- Selectsanintercomline
- Initiatesmanyof thefeaturesof theExpress
l Ringer Volume Control (LO, HI, OFF)
- Letsyou vary ringervolume from low to highto off
l TAP Button (must be preprogrammed for either function)
- Recallsdial tone,or
- Activateshostsystemfeatures
* Transfer/ConferenceButton (TRANSKONF)
- Transferscalls
- Setsupconferencecalls
* Mute Button
- Keepsthepersonontheline from hearingyour conversation
- Adjuststhecontrastof thedisplayfrom light to dark
e SpeakerButton (SPKR)
- Turnsyourspeakeron or off
- Disconnectsacall whenyourhandsetis on-hook
- Endsor cancelsprogramming
* MessageWaiting Light
- Tells you thatthereis amessagefor you
Continued on next page . . .

Knowing Your Telephone (continued)
l Programmable Buttons
- Allow you to programyour telephonefor automaticdialing
functions
- Allow youtoprogramyourtelephonefor DirectStationSelec-
tion (DSS)
- Showwhich lines areeitherin useoronhold (redlight)
- Showwhich lines arein useby you (greenlight)
l Dual-Line Alphanumeric Display
- Displaystime, dayanddate
- Keepsyou apprisedof thestatusof your telephone
- Providesprogrammingprompts
. HeadsetJack (usedonly with a 16-button speakerphone)
- Allows youto useyourtelephoneprivately andhandsfree
- Helpsimproveoperationof high-call-volumebusinesses
3

A
(Lines or DSS/BLF)
Lines or DSS/BLF)
Auto Redial Button
Button (Default)
Figure 1. 16-Button Comdial Express Telephone

Keypad Buttons-
TkansferEonference
(Lines or DSS/BLF)
Light Button Control Button
Figure 2. lo-Button Comdial Express Telephone

Using Your Speakerphone
A speakerphonegives you the freedomto use your telephone
without lifting thehandset.After initial contactis made,you can
carry on a telephoneconversationandstill be freeto do other
things.Whenevertheinstructions“Lift thehandsettotalk” appear
in this guide,theymay beignoredif youhaveaspeakerphone.
During thecourseof aconversationyoucanalwaysswitch from
the speakerphoneto thehandsetfor privacy.To do this,just lift
the handsetand talk. To returnto speakerphoneuse,pressthe
SPKR buttonandhangup thehandset.
To manually placeacall usingyour speakerphone:
1. Presstheline buttonor the0 ITCMbutton.
2. Dial thenumber.
3. Whenparty answers,talk.
I
To autodial using your speakerphone,just pressthe
programmedbuttonandtalk whenyourpartyanswers. I
To answeracall with your speakerphone:
1, Presstheline buttonwith flashingredlight.
2. Whenpartyanswers,talk.
To endacall with your speakerphone,just press
0
SPKR.
i
i

What the Lights Mean
The lights on your telephonelet you know the statusof lines,
featuresandtheintercom.
Next to a DSS/BLF button:
Steadyred= stationis in use.
Flashingred= stationis receivingacall.
Fastflashingred= station-to-stationmessaginghasbeenset.
Next to a line button:
Steadygreen= this is your line, eitheron-hookor off-hook,
whentheline is active.
Flashinggreen= yourline is onhold.
Fasterflashinggreen= yourline hasbeenrecalledfrom hold.
Steadyred= anotherstationis usingthisline.
Flashingred= acall is coming in onthisline.
Fasterflashingred= thecallhasbeenplacedonholdbyanother
station.
Next to afeature button:
Steadyred= thefeatureis on.
Light off = thefeatureis off.
Next to an intercom button:
Steadyredwith aquick flash= you areusingyourintercom.
Fastflashingred= autoredialis in use.
Steadyflashingred= anLCD messageis setonyourtelephone.
What the Rings Mean
Two shortrings= intercomcall,
Singlelongerring = outsidecall.
Oneshorttoneburst= voice announceandOHVA.
Threeshorttonebursts= ringbackfrom aheldcall,callbackfrom
aqueuedcall.
Youcanvarytheringingtoneof yourExpresstelephone,choosing
from oneof four differentrings.This way,youcanidentify your
ring eventhoughyoumay notbecloseto your telephone.
Additionally, soyou won’t bedisturbedwhenyou’re busy on a
call andanothercall rings at your station,the ring volume is
subduedautomatically.
:.
‘.
y:.
7

Using Your Telephone
Answering Calls
Outside Calls
To answer,
l Pressbuttonof ringing line (flashingredlight).
l Lift handsetto talk.
NOTE: Pressing a button is not necessary q:
l Your ringing line is your prime line, or
l Your telephone has ringing line preference.
Intercom Calls
To answeravoice call,
l Speaktowardthetelephone.
l Lift handsetif privacy is desired.
NOTE: Voice calls can be blocked. See the discussion titled Voice An-
nounce Blocking for details.
To answeratonecall,
l Lift handsetto talk.
Call Pickup
To answeracall thatis ringingwithin yourgroup,
Lift handset.
Continued on next page
9

Call Pickup (continued)
Youcanansweracall thatis ringingatanytelephoneif youknow
theextensionof theringingtelephone,
l Lift handset.
l Press @.
l Dial a (46;>.
l Dial extensionnumberof ringingtelephone.
Night Transfer
After you setupthenight transferfeature,anoutsidecall canbe
answeredfrom anystationwithin thesystem.
l Press ITcu
0 whenyouhearringing.
l Dial @@.
* Answercall.
Off-Hook VoiceAnnounce
Yourtelephonecanbesetup for eitheraSecureOff-Hook Voice
Announce(SOHVA) or anOff-Hook VoiceAnnounce(OHVA).
This featureallows anintercomcallerto breakinto your outside
call with anannouncementeitherthroughyour speaker(OHVA)
or throughyour handsetreceiver(SOHVA).
An OHVA consistsof a quick toneburstandanannouncement
from theconsolespeaker.
To respond:
* Speaktowardthetelephone.
0 If desired,press
0
MUTEtopreventdistantpartyfrom hear-
ing theresponse.
Continued on next page . . .
70

Off-Hook VoiceAnnounce (continued)
A SOHVA consists of both severalshort tone bursts and an
announcementin the handsetreceiver.The distantparty cannot
heartheannouncement.To respond:
l Verbally: PressandholdMUTE buttondownandreply
by speakinginto handset. Distant party cannothear
response.
l Non-verbally: If the announcingstation has an LCD
speakerphone, pressing a preprogrammed message
responsebuttoncausesamessageto appearin their dis-
play anddisconnectstheannouncingstation.
Station Monitoring
If your stationis setupfor stationmonitoring, whenaBLF light
flashes(indicating stationringing), you canpick up thecall by
pressingtheDSS button.
However,afteryou answerthecall andeitherput it onHOLD or
beginto transferit, theDSSlight will goout.
Press
0
TAP if you haveto retrievethecall.

3

Making Calls
Outside Calls
To dial outsidecalls manually,
l Pressbuttonto selectline.
l Listen for dial tone.
l Dial number.
Whenpartyanswers,
l Lift handsetto talk.
NOTE: Selecting a line is not necessary if a prime line has been as-
signed to a telephone, i.e., when you lif your handset a line is
automatically selected.
I
For automaticdialing, just presstheprogrammedbut-
ton andlift handsetto talk. I
If your systemhasline groups,
l Press rTCM.
0
l Dial line groupaccesscode
9 = line group1
uim
81 = line group2
82= line group3
83= line group4
l Listen for dial tone.
l Dial number.
Continued on nextpage . .
13

Outside Calls (continued)
If all thelines in thegrouparebusy,youcanplaceyour stationin
aqueueto awaitanidle line.
l Press 0. ITCY
0 Dial theline groupaccesscode(9,81,82,83).
0 Hearbusytone.
0 Dial a @ andhangup. Whenline groupis free,
yourtelephoneringerwill soundfive shorttonebursts..
l Lift handset,heardial tone,andplacecall.
i
To cancelqueuing,
-
l Press w.
. Dial a @ andhangup.
Intercom Calls
Intercomcalls may bedialedmanually or, usingaprogrammed
button(DSS), automatically.
To voice call manually,
0 Lift handset.
* Press ‘TM .
0
l Dial extensionnumber.
0 Talk.
To voice call automatically(DSS),
e Lift handset.
o PressDSSbutton.
0 Talk.
Continued on next page . . .
14

Intercom Calls (continued)
To tonecall manually,
l Lift handset.
l Press lTCM .
0
l Dial extensionnumber.
l Press lTCM
0 again.Calledtelephonewill ring.
NOTE: Some systems muy be set up to tone signal as the first option.
Pressing Ii”CM a second time is not necessary in this case.
To tone call automatically(DSS),
l Lift handset.
l PressDSS button.
l Press lTCM .
0 When intercompartyanswers,two-way
conversationcantakeplace.
Off-Hook VoiceAnnounce (OHVA)
To makeavoice announcementtoanotherstationthatisoff-hook
orbusyonacall,
0‘ Make intercomcall.
l HeareithersingletoneburstforanOHVA orseveralquick
toneburstsfor aSOHVA.
l Make announcement.When you heara busy tone,this
meansthestationis onthespeakerphoneandyoucannot
makeanannouncement.The personyou arecalling will,
however,heararing from his telephone.
l Wait on line for reply. If announcingfrom an LCD
speakerphone,called stationmay sendnon-verbalreply
for display, As responseis displayed,the announcing :
:;
stationisdisconnected.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and class of service
programming.
15

Automatic Callback
If theintercomstationyouhavecalledis busy,youcanqueueto
thebusytelephone.
1.
2.
3.
Dial 6 @ whenyouhearabusysignal.
Hang up. Your telephonewill ring with five short tone
burstswhentheoneyoucalledbecomesidle.
After you lift the handset,the telephoneyou called will
ring. If youdon’tlift thehandset,thecallbackis cancelled.
To cancelautomaticcallbackbeforeit rings:
1. Press@=@.
2. Hangup.
Automatic Dialing
This is one-or two-buttondialing usingprogrammablebuttons
otherthankeypadbuttons.
To automaticallydial numbers,
0 Pressbuttonprogrammedfor desirednumber.
If buttonis programmedon secondlevel (underDSS button),
e Press Q HOLDandthenpressDSSbutton.
Automatic &dialing
If thelastnumberyouhavecalledisbusyoris notanswering,use
this feature. Onceactivated,it automaticallyredialsthenumber
onceaminute for 10minutes.
To activate automaticredial,
* Pressbuttonprogrammedfor thatpurpose(thatyouhave
labeled“autoredial”).
l Numberwill bedialedonceaminutefor 10minutes.
Continued on nextpage . .
16

Automatic Redialing (continued)
If calledstationis busy,
l Pressautoredialbuttontobeginredialcycleimmediately.
(ITCM light flashes.)
To cancel automaticredial,
l Pressautoredialbuttonorlift andreplacehandset,orpress
anystationbutton. (ITCM light goesout.)
NOTE: Using your telephone cancels auto redial.
SpeedDialing
Speeddialing is autodialingusing the keypadbuttons.Station
numbersarepersonalnumbers,i.e., businessassociates,travel
agencies,etc., that areusedonly by you. Systemnumbersare
public numbers,i.e., the corporateoffrce,the companylawyer,
etc.,that areaccessedfrom everystation
Make sureyouhavealist of thesystemspeeddial numbers.
Speeddial stationnumbersif on-hook,
0 Dial the keypad number (0 through 9) you have
. programmedinto yourtelephone.
If off-hook andonaline:
l Press HOLD .
0
l Pressthekeypaddigit (0through 9 ).
To speeddial systemnumbersif on-hook,
Press@ .
Dial the memory location numbers (01 through 99)
programmedinto thesystemby theattendant.
ma
j:.
.~.
:.,::
I.,
17