Comdial Large Screen Display Speakerphone User manual

GCA70349.05 06/03
Printed in U.S.A.
DXP, DXP Plus, and FX Series
Digital Communications Systems
Large Screen Display Speakerphone
Station User’s Guide
User Guide

This user’s guide is for the following system:
DXP, DXP Plus, and FX Series
Digital Communications Systems
This user’s guide applies to the following telephone models:
•Impact SCS 8412F-** Rev. A and later.
•Impact SCS 8412S-** Rev. A and later.
•Impact SCS 8412FJ-** Rev. A and later
•Impact SCS 8412SJ-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
[phone] or [phone]
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
Printed in USA

GCA70349
June, 03 Comdial i
ABOUT THIS BOOK
This user’s guide serves as both an introduction for new speakephone
users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjust-
ments necessary to begin using your speakerphone.
1 Getting Started
The first chapters describe the basic and advanced features of the
Common Code Based DXP, DXP Plus, and FX System:
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6Programming
7 Other Advanced Features
Following the advanced feature descriptions are two reference
tables, a glossary that defines many general phrases and abbrevia-
tions which may not be familiar to users, tips on speakerphone
use for the new user described in Appendix D, and all feature sets
available for the DXP, DXP Plus, and FX systems.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed
reference to the feature locations.

ii Comdial June, 03
NOTES:

June, 03 Comdial iii
Large Screen Display Speakerphone User’s Guide
TABLE OF CONTENTS
1. GETTING STARTED ........................................................1
1.1 Welcome .............................................................................1
1.2 Setting Up Your Speakerphone...........................................1
1.2.1 Positioning Your Speakerphone..................................2
1.2.2 Using Your Speakerphone ..........................................3
1.2.3 Setting Display Contrast .............................................4
1.2.4 Setting a Personal Ringing Tone.................................5
1.2.5 Setting Volume Levels ................................................5
1.3 Answering and Making Calls .............................................7
1.4 Understanding the Basic Functions ....................................8
1.5 Your Speakerphones Buttons............................................10
1.6 Your Speakerphones Display Lights.................................12
1.7 Understanding The Large Screen Display........................14
2. ANSWERING CALLS ....................................................15
2.1 Answering Outside Calls ..................................................15
2.2 Answering Intercom Calls ................................................17
2.3 Night-Transferred Calls - Line Access From Any
Station ...............................................................................18
2.4 Holding Calls ....................................................................19
2.5 Call Pickup........................................................................22
2.5.1 Group Call Pickup ....................................................22
2.5.2 Directed Call Pickup.................................................22
2.6 Pickup For Monitored Stations.........................................22

Contents
iv Comdial June, 03
2.7 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) ..........................................................................25
2.7.1 Handling an Incoming SOHVA ................................25
2.7.2 Voice Announce Blocking ........................................27
2.8 Caller ID (Automatic Number Identification) ..................28
3. MAKING CALLS ............................................................31
3.1 Making Outside Calls .......................................................31
3.2 Making Intercom Calls .....................................................32
3.3 Automatic Dialing ............................................................33
3.4 Redialing...........................................................................34
3.4.1 Redial - Last-Dialed Number....................................35
3.4.2 Redial Programming (Storing Numbers) ..................35
3.5 Camping On - Busy Station, Automatic Callback............36
3.6 Advanced Camping On Options.......................................37
3.6.1 Camping On - Idle Station, Automatic Callback......37
3.6.2 Camping On - Busy Station, Wait For An Answer
(Call Waiting) ............................................................38
3.7 Sending Subdued Off-Hook Voice Announcements
(SOHVA) ..........................................................................40
4. ADVANCED CALL HANDLING ..................................41
4.1 Waiting For A Line (Queuing)..........................................41
4.2 Conferencing.....................................................................42
4.3 Call Forwarding ................................................................44
4.3.1 Forwarding a Call .....................................................44
4.3.2 Diverting All Incoming Calls To Another Station ....47

June, 03 Comdial v
Large Screen Display Speakerphone User’s Guide
4.4 Call Forward Outside System (CFOS) .............................48
4.5 Call Parking ......................................................................50
4.5.1 Parking a Call............................................................50
4.5.2 Handling Park Recalls ..............................................50
4.6 Call Transferring...............................................................52
4.6.1 Screened Call Transfers ............................................52
4.6.2 Unscreened Call Transfers ........................................53
4.6.3 Other Call Transferring Options ...............................54
4.6.4 Hot Transfer ..............................................................54
4.6.5 Quick Transfer ..........................................................55
5. NONVERBAL MESSAGING .........................................59
5.1 LCD Message Delivery ....................................................59
5.2 Message Waiting Light and Messaging ............................62
5.3 Response Message Delivery .............................................64
6. PROGRAMMING ...........................................................65
6.1 DSS Numbers ...................................................................65
6.2 Speed Dial Numbers........................................................66
6.3 Feature Access Codes .......................................................69
6.3.1 LCD Feature Buttons ................................................71
6.4 Reminder Alert .................................................................74
6.5 Response Message Button ................................................75
7. OTHER ADVANCED FEATURES ...............................77
7.1 Background Music............................................................77
7.2 Line Groups ......................................................................77

Contents
vi Comdial June, 03
7.3 Do Not Disturb Condition ................................................78
7.4 Automatic Redial..............................................................79
7.5 Tracker Paging System .....................................................81
7.6 Auxiliary Jack...................................................................83
7.7 Account Codes.................................................................86
7.8 Dial By Name ...................................................................87
7.9 Volume Control.................................................................88
7.9.1 Setting Current Volume Level ..................................88
7.9.2 Muting Your Speakerphone ......................................90
7.10Programmed Button Display ............................................90
7.10.1Button Functions Display (Button Query)................90
7.10.2Status Of Busy Lines and Stations (Busy DSS/BLF
Button Inquiry) ..........................................................91
7.11Automatic Set Relocation .................................................91
7.12Paging ...............................................................................92
7.13Viewing The Call Log ......................................................93
7.14IMIST Module ..................................................................93
7.15DSS/BLF Console Operation ...........................................95
7.15.1Accessing The DSS/BLF Console Button Levels ....96
Appendix A Feature Access Codes ......................................97
Appendix B Display Abbreviations ...................................101
Appendix C Glossary .........................................................107
Appendix D Speakerphone Characteristics........................117
Appendix E Feature Networking Support..........................123

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 1
1. GETTING STARTED
1.1 Welcome
Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphones Buttons
• Your Speakerphones Display Lights
1.2 Setting Up Your Speakerphone
When your new speaker-
phone arrives, the system
installer unpacks your
speakerphone and connects
the line to a system jack.
The following sections
describe a few initial adjust-
ments that allow you to
quickly begin making and
answering calls with some
of the most basic features.
Impact SCS 8412S Speakerphone

Getting Started
2 Comdiall June, 03
1.2.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the speakerphone where
it will detect sounds from typewriters, keyboards, printers,
paging systems, or other equipment.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
• Your telephone has an adjustable pedestal to allow you to select
the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest positionflush against the
pedestal.
• To adjust the pedestal,
1. GRASP the rear of the pedestal base
firmly with one hand and LIFT the
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with one
hand and RAISE the telephone sup-
porting arms upward with your other
hand. (Notice there are three sets of
notches under the telephone corre-
sponding to the three positions avail-
able.)

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 3
3. When the telephone is at the desired height, SELECT the closest pair
of notches and INSERT the supporting arms in the notches. PRESS
DOWN slightly on the telephone until you feel the supporting arms
snap into place.
Also remember, as with any piece of electronic equipment, your tele-
phone may be damaged by contact with liquids. Please try to place
the telephone in an area that is free from the danger of spills.
1.2.2 USING YOUR SPEAKERPHONE
• To manually place a call using your speakerphone.
1. PRESS INTERCOM or line button.
2. DIAL the number.
3. When party answers, SPEAK toward the telephone.
• To automatically dial a number using your speakerphone.
—PRESS the preprogrammed speed dial or DSS/BLF button and
SPEAK toward the telephone when your party answers.
• To answer a call with your speakerphone.
1. PRESS the INTERCOM or line button with flashing red or orange
light.
2. SPEAK toward the telephone to answer the call.
3. PRESS SPEAKER to end.
Note: For more tips and information on speakerphone use,
including the use of a Full-Duplex Speakerphone, see Appendix
D, Speakerphone Characteristics on page 117.

Getting Started
4 Comdiall June, 03
1.2.3 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display
contrast,
1. SELECT OPTIONS.
2. SELECT Programming.
3. SELECT Contrast Level.
4. SELECT the Contrast Level
interactive button (to the right of
the LCD, on the same row as the
words Contract Level) once for
each change of darkness you
desire. Each press of the button
makes the display darker until
you go past level eight and return to level one.
5. SELECT EXIT to end.

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 5
1.2.4 SETTING A PERSONAL RINGING TONE
You can choose one of eight different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring
tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT Programming.
3. SELECT NEXT.
4. SELECT Ring Tone interactive
button (to the right of the LCD)
to scroll through the eight ring
tones.
5. SELECT EXIT to end.
The next time your telephone rings,
you will hear the new ring tone.
1.2.5 SETTING VOLUME LEVELS
The volume control on your tele-
phone is a multipurpose control
you can use to set the volume
(loudness) of the ringer, the
speaker, and the handset. There are
four ringer loudness levels (plus an
off position).
• To set the ringer loudness
level,
1. While your telephone is on-
hook and idle, PRESS the VOL-
UME UP or VOLUME DOWN button once for each change in loud-
ness you desire. The ringer sounds once for each change as an
example of the current setting.

Getting Started
6 Comdiall June, 03
2. SELECT SAVE to end.
• To set the speaker and
handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP or
VOLUME DOWN button once
for each change in speaker vol-
ume that you desire.
3. SELECT SAVE.
4. LIFT handset.
5. PRESS the VOLUME UP or
VOLUME DOWN button once
for each change in handset vol-
ume that you desire.
6. SELECT SAVE.
NOTE: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station.
NOTE:When a call ends, the system resets the speaker and hand-
set volume of all future calls to the programmed setting. For
instructions in setting your speakerphones default volume, see
Volume Control section in the system specific Other Advanced
Features chapter on page 77.

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 7
1.3 Answering and Making Calls
Your speakerphone is now properly configured to answer and make
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone or LIFT handset if privacy is desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 or PRESS other line button to select line (See Line Groups
in the system specific Features chapters for more information on
selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
• To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will be
heard).
3. SPEAK toward telephone or LIFT handset if privacy is desired.

Getting Started
8 Comdiall June, 03
1.4 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal DisplayLCD)
• Displays time, day, date, and active call information.
• Keeps you apprized of the status of your telephone.
• Provides programming prompts.
Auxiliary Jack
Your Impact SCS LCD speakerphone may be equipped with an
auxiliary jack that provides an interface for a headset, a tape
recorder, an external ringer, or an external pager.
Message-Waiting Light
Indicates that a message awaits pick up.
Microphone Opening
Allows hands-free operation of speakerphone (speak clearly
toward microphone opening).
Speaker
• Sounds distant partys voice.
• Sounds ringing and call-in-progress tones.

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 9
Impact SCS 8412S and 8412F- LCD Speakerphone

Getting Started
10 Comdiall June, 03
1.5 Your Speakerphones Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold.
• Stores pauses in number sequences during programming.
• If available, scrolls through LCD response messages.
• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing).
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features.
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable).
Intercom Button (INTERCOM)
• Selects an intercom line.
• Allows you to initiate many of the telephones features.
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation.
• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).
Direct Station Select/Busy Lamp Field (DSS/
BLF)Programmable Buttons
• Allow you to store numbers for automatic dialing functions.
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS).
• May be programmed as a feature button.
• May be designated a line button by your system installer.

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 11
Shift Button (SHIFT)
Allows you to enter a second tier for storing and/or automatically
dialing speed dial numbers. (That is, you can store two speed dial
numbers at every programmable button locationone in the regular
tier and one in the second tier). You activate the shift function by
pressing this button and turning the shift light on before storing or
automatically dialing a speed dial number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off.
• Disconnects a call when you are on a hands free call.
• Ends or cancels programming.
Tap Button (TAP)
• Recalls dial tone or generates a hookflash.
• Retrieves held calls or last call placed on hold.
• Places flash while programming speeddial number.
Transfer/Conference Button (TRNS/CONF)
• Transfers calls.
• Sets up conference calls.
Volume Control (VOLUME UP or VOLUME DOWN)
Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode.

Getting Started
12 Comdiall June, 03
1.6 Your Speakerphones Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station
Select/Busy Lamp Field or DSS/BLF programmable
button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you by
station associated with that DSS/BLF button.
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
NOTE:You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but-
tons. Ensure that these buttons are labeled correctly to indicate
their unique features.