Comdial Large Screen Display Speakerphone User manual

GCA70349.05 06/03
Printed in U.S.A.
DXP, DXP Plus, and FX Series
Digital Communications Systems
Large Screen Display Speakerphone
Station User’s Guide
User Guide

This user’s guide is for the following system:
DXP, DXP Plus, and FX Series
Digital Communications Systems
This user’s guide applies to the following telephone models:
•Impact SCS 8412F-** Rev. A and later.
•Impact SCS 8412S-** Rev. A and later.
•Impact SCS 8412FJ-** Rev. A and later
•Impact SCS 8412SJ-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
[phone] or [phone]
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
Printed in USA

GCA70349
June, 03 Comdial i
ABOUT THIS BOOK
This user’s guide serves as both an introduction for new speakephone
users and a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjust-
ments necessary to begin using your speakerphone.
1 Getting Started
The first chapters describe the basic and advanced features of the
Common Code Based DXP, DXP Plus, and FX System:
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6Programming
7 Other Advanced Features
Following the advanced feature descriptions are two reference
tables, a glossary that defines many general phrases and abbrevia-
tions which may not be familiar to users, tips on speakerphone
use for the new user described in Appendix D, and all feature sets
available for the DXP, DXP Plus, and FX systems.
Appendix A Quick Reference Guide
Appendix B Display Abbreviations
Appendix C Glossary
Appendix D Speakerphone Characteristics
Appendix E Feature Networking Support
Finally, at the end of the publication, an index provides a detailed
reference to the feature locations.

ii Comdial June, 03
NOTES:

June, 03 Comdial iii
Large Screen Display Speakerphone User’s Guide
TABLE OF CONTENTS
1. GETTING STARTED ........................................................1
1.1 Welcome .............................................................................1
1.2 Setting Up Your Speakerphone...........................................1
1.2.1 Positioning Your Speakerphone..................................2
1.2.2 Using Your Speakerphone ..........................................3
1.2.3 Setting Display Contrast .............................................4
1.2.4 Setting a Personal Ringing Tone.................................5
1.2.5 Setting Volume Levels ................................................5
1.3 Answering and Making Calls .............................................7
1.4 Understanding the Basic Functions ....................................8
1.5 Your Speakerphones Buttons............................................10
1.6 Your Speakerphones Display Lights.................................12
1.7 Understanding The Large Screen Display........................14
2. ANSWERING CALLS ....................................................15
2.1 Answering Outside Calls ..................................................15
2.2 Answering Intercom Calls ................................................17
2.3 Night-Transferred Calls - Line Access From Any
Station ...............................................................................18
2.4 Holding Calls ....................................................................19
2.5 Call Pickup........................................................................22
2.5.1 Group Call Pickup ....................................................22
2.5.2 Directed Call Pickup.................................................22
2.6 Pickup For Monitored Stations.........................................22

Contents
iv Comdial June, 03
2.7 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) ..........................................................................25
2.7.1 Handling an Incoming SOHVA ................................25
2.7.2 Voice Announce Blocking ........................................27
2.8 Caller ID (Automatic Number Identification) ..................28
3. MAKING CALLS ............................................................31
3.1 Making Outside Calls .......................................................31
3.2 Making Intercom Calls .....................................................32
3.3 Automatic Dialing ............................................................33
3.4 Redialing...........................................................................34
3.4.1 Redial - Last-Dialed Number....................................35
3.4.2 Redial Programming (Storing Numbers) ..................35
3.5 Camping On - Busy Station, Automatic Callback............36
3.6 Advanced Camping On Options.......................................37
3.6.1 Camping On - Idle Station, Automatic Callback......37
3.6.2 Camping On - Busy Station, Wait For An Answer
(Call Waiting) ............................................................38
3.7 Sending Subdued Off-Hook Voice Announcements
(SOHVA) ..........................................................................40
4. ADVANCED CALL HANDLING ..................................41
4.1 Waiting For A Line (Queuing)..........................................41
4.2 Conferencing.....................................................................42
4.3 Call Forwarding ................................................................44
4.3.1 Forwarding a Call .....................................................44
4.3.2 Diverting All Incoming Calls To Another Station ....47

June, 03 Comdial v
Large Screen Display Speakerphone User’s Guide
4.4 Call Forward Outside System (CFOS) .............................48
4.5 Call Parking ......................................................................50
4.5.1 Parking a Call............................................................50
4.5.2 Handling Park Recalls ..............................................50
4.6 Call Transferring...............................................................52
4.6.1 Screened Call Transfers ............................................52
4.6.2 Unscreened Call Transfers ........................................53
4.6.3 Other Call Transferring Options ...............................54
4.6.4 Hot Transfer ..............................................................54
4.6.5 Quick Transfer ..........................................................55
5. NONVERBAL MESSAGING .........................................59
5.1 LCD Message Delivery ....................................................59
5.2 Message Waiting Light and Messaging ............................62
5.3 Response Message Delivery .............................................64
6. PROGRAMMING ...........................................................65
6.1 DSS Numbers ...................................................................65
6.2 Speed Dial Numbers........................................................66
6.3 Feature Access Codes .......................................................69
6.3.1 LCD Feature Buttons ................................................71
6.4 Reminder Alert .................................................................74
6.5 Response Message Button ................................................75
7. OTHER ADVANCED FEATURES ...............................77
7.1 Background Music............................................................77
7.2 Line Groups ......................................................................77

Contents
vi Comdial June, 03
7.3 Do Not Disturb Condition ................................................78
7.4 Automatic Redial..............................................................79
7.5 Tracker Paging System .....................................................81
7.6 Auxiliary Jack...................................................................83
7.7 Account Codes.................................................................86
7.8 Dial By Name ...................................................................87
7.9 Volume Control.................................................................88
7.9.1 Setting Current Volume Level ..................................88
7.9.2 Muting Your Speakerphone ......................................90
7.10Programmed Button Display ............................................90
7.10.1Button Functions Display (Button Query)................90
7.10.2Status Of Busy Lines and Stations (Busy DSS/BLF
Button Inquiry) ..........................................................91
7.11Automatic Set Relocation .................................................91
7.12Paging ...............................................................................92
7.13Viewing The Call Log ......................................................93
7.14IMIST Module ..................................................................93
7.15DSS/BLF Console Operation ...........................................95
7.15.1Accessing The DSS/BLF Console Button Levels ....96
Appendix A Feature Access Codes ......................................97
Appendix B Display Abbreviations ...................................101
Appendix C Glossary .........................................................107
Appendix D Speakerphone Characteristics........................117
Appendix E Feature Networking Support..........................123

Large Screen Display Speakerphone User’s Guide
June, 03 Comdial. 1
1. GETTING STARTED
1.1 Welcome
Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphones Buttons
• Your Speakerphones Display Lights
1.2 Setting Up Your Speakerphone
When your new speaker-
phone arrives, the system
installer unpacks your
speakerphone and connects
the line to a system jack.
The following sections
describe a few initial adjust-
ments that allow you to
quickly begin making and
answering calls with some
of the most basic features.
Impact SCS 8412S Speakerphone

Getting Started
2 Comdiall June, 03
1.2.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
• For the microphone to best detect your voice, speak within three
feet of it and face the speakerphone.
• Background noise may prevent the sound-activated switches
from operating properly. Avoid placing the speakerphone where
it will detect sounds from typewriters, keyboards, printers,
paging systems, or other equipment.
• Place the telephone on a hard surface and away from table
edges. Do not place the telephone in corners or enclosures. Do
not let obstructions come between you and the microphone.
• Your telephone has an adjustable pedestal to allow you to select
the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest positionflush against the
pedestal.
• To adjust the pedestal,
1. GRASP the rear of the pedestal base
firmly with one hand and LIFT the
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with one
hand and RAISE the telephone sup-
porting arms upward with your other
hand. (Notice there are three sets of
notches under the telephone corre-
sponding to the three positions avail-
able.)