Comdial GCA70-313 User manual

DXP, DXP Plus, FXS, and FXT
Digital Communications System
Non-LCD Speakerphone
Station User’s Guide
This publication supports both
Impact and Impact SCS LCD Speakerphones
GCA70–313.07 05/00
printed in U.S.A.

This User’s Guide is for the following system :
DXP, DXPPlus, FXS and FXT
Digital Communication Systems.
This user’s guide applies to the following telephone models:
•Impact 8124S-** Rev. A and later.
•Impact 8112S-** Rev. A and later.
•Impact 8112N-** Rev. A and later.
•Impact SCS 8212S-** Rev. A and later.
•Impact SCS 8212N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well
as other Comdial publications.

About This Book
This user’s guide serves as both an introduction for new speakerphone users and
a reference for experienced users.
Introduction
The first chapter of the manual describes the initial setup and adjustments
necessary to begin using your speakerphone.
1Getting Started
The following chapters describe the basic and advanced features of the Common
Code Based DXP, DXP Plus, FXS and FXT systems.
2Answering Calls
3Making Calls
4Advanced Call Handling
5Nonverbal Messaging
6Programming
7Other Advanced Features
Following the advanced features descriptions are a reference table, a glossary that
defines many general phrases and abbreviations which may not be familiar to
users, tips on speakerphone use for the new user described in Appendix C and all
the features available for the DXP, DXP Plus, FXS and FXT systems are
described in Appendix E.
Appendix A Quick Reference Guide
Appendix B Glossary
Appendix C Speakerphone Characteristics
Appendix D Feature Networking Support
Finally, at the end of this publication, an index provides a detailed reference to
the feature locations.
Index
Non-LCD Station User’s Guide iii
GCA70-313 Contents

NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF,SPEAKER,HOLD,etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM .”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT OPTIONS .”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
System-to-System Network
The system also provides capabilities for either a local stand-alone system or a
system-to-system network. System-to-system networking connects several DXP,
DXP Plus, FXS and FXT systems together in an arrangement that allows unified
communications through the system. For a complete list of features and their
properties see Appendix E, Feature Networking Support.
iv Non-LCD Station User’s Guide
Contents GCA70-313

Contents
1 Getting Started ..................1
Setting Up Your Station ..............1
Understanding the Basic Functions ........6
Your Station’s Buttons ...............8
Your Station’s Display Lights...........10
Supported Telephone Models ...........12
2 Answering Calls .................13
Answering Outside Calls .............13
Answering Intercom Calls ............14
Night-Transferred Calls -Line Access
From Any Station .................15
Holding Calls ...................16
Call Pickup ....................18
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) .........20
Do Not Disturb Condition.............22
3 Making Calls ...................23
Making Outside Calls ...............23
Making Intercom Calls ..............24
Automatic Dialing.................25
Redialing .....................26
Paging .......................28
Camping On - Busy Station,
Automatic Callback ................29
Advanced Camping On Options .........30
Sending Subdued Off-Hook
Voice Announcements (SOHVA) .........32
Non-LCD Station User’s Guide iii
GCA70-313 Contents

4 Advanced Call Handling ............33
Waiting For ALine (Queuing) ..........33
Conferencing ...................34
Call Forwarding ..................36
Call Forward Outside System (CFOS) ......38
Account Codes ..................39
Call Parking ....................40
Call Transferring .................42
Other Call Transferring Options .........44
5 Nonverbal Messaging ..............47
LCD Message Delivery ..............47
Message Waiting Light and Messaging......50
Response Message Delivery ...........51
6 Programming ..................53
DSS Numbers ...................53
Speed Dial Numbers ...............54
Response Message Button ............57
Feature Buttons ..................58
7 Other Advanced Features ...........61
Line Groups ....................61
Automatic Redial
(8124S, 8112S and 8212S only)..........62
Tracker Paging System ..............64
Volume Control ..................66
Default Volume Control..............68
Background Music
(not available on 8112N or 8212N) ........69
Automatic Set Relocation .............70
DSS/BLF Console Operation ...........71
iv Non-LCD Station User’s Guide
Contents GCA70-313

A Feature Access Codes .............73
B Glossary .....................79
C Speakerphone Characteristics .........87
D Feature Networking Support ..........89
Non-LCD Station User’s Guide v
GCA70-313 Contents

Notes
Contents GCA70-313
vi Non-LCD Station User’s Guide

Getting Started
Welcome
CongratulationsandthankyouforusingaComdialtelephone!Yourdigitalstationis
supported by a communication system with hundreds of built-in, standard features.
This manual serves as a helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your station and
become familiar with the controls and indicators. The remaining sections are titled
as follows:
•Setting Up Your Station
•Understanding the Basic Functions
•Your Station’s Buttons
•Your Station’s Display Lights
•Supported Telephone Models
Setting Up Your Station
When your new station arrives, the system
installer unpacks your station and connects
the line to a system jack. The following
sections describe a few initial adjustments
that will allow you to quickly begin making
and answering calls with some of the most
basic features.
Non-LCD Station User’s Guide 1
GCA70-313 Getting Started
1
An Impact 8124 Station

Positioning Your Station
You should adjust the position of the station on your desk or table to suit your indi-
vidual needs and, if applicable, maximize the performance of the sound activated
features. When using a speakerphone, the microphone and loudspeaker are farther
from you than when you use a handset. Some positioning tips for speakerphones to
consider include:
·Forthemicrophonetobestdetectyourvoice,speakwithinthreefeetofitand
face the station.
·Backgroundnoisemayprevent the sound-activated switches from operating
properly. Avoid placing the speakerphone where it will detect sounds from
typewriters, keyboards, printers, paging systems, and other equipment.
·Placethe speakerphoneon ahard surface and away from table edges. Do not
place the telephone in corners or enclosures. Do not let obstructions come
between you and the microphone.
If you are using an Impact SCS model, your telephone has an adjustable pedestal to
allow you to select the most comfortable viewing angle. When you receive the
telephone, the pedestal is in its lowest
position—flush against the pedestal.
·To adjust the pedestal (Models
8212S and 8212N only),
1. GRASPtherear of the pedestal base
firmlywithonehandANDLIFTthe
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with
one hand AND RAISE the
telephone supporting arms upward
with your other hand. (Notice there
are three sets of notches under the
telephone corresponding to the three positions available.)
3. When the telephone is at the desired height, SELECT the closest
pair of notches AND INSERT the supporting arms in the notches.
PRESS DOWN slightly on the telephone UNTIL you feel the
supporting arms snap into place.
Also remember, as with any piece of electronic equipment, your telephone may be
damaged by contact with liquids. So please try to place the telephone in an area that
is free from the danger of spills.
2 Non-LCD Station User’s Guide
Getting Started GCA70-313
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Adjusting The Pedestal

Setting a Personal Ringing Tone
You can choose one of eight different ring tones for your telephone. Often, when
several telephones are located close together, each user chooses a different personal
ring tone.
·To select one of the ring tones, proceed as follows:
1. PRESS INTERCOM.
2. DIAL **4.
3. DIAL number ( 1to 6) to select ring tone.
4. Thenexttimeyourtelephonerings,youwillhearthenewringtone.
Setting Volume Levels
The volume control on your telephone is a multi-
purpose control you use to set the volume (loud-
ness) of the ringer, the speaker, and the handset.
·To set the ringer loudness level,
1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting.
NOTE: If you set the ringer to the “off” position, your telephone will sound
a short ring burst once for each call you receive at your station.
NOTE: On the 8112N, the ringer volume is controlled by a three-position
switch on the bottom of the telephone. There is no handset volume control.
Non-LCD Station User’s Guide 3
GCA70-313 Getting Started
Impact SCS Volume Buttons

·To set the speaker and handset
loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
speaker volume that you desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOLUME
DOWN button once for each change in
handset volume that you desire.
NOTE: When a call ends, the system resets the speaker and handset volume of
all future calls to the programmed (default) setting. For instructions in setting
your station’s default volume, see Default Volume Control section in the
system specific Advanced Features chapter.
Answering and Making Calls
Your station is now properly configured to answer and making calls to both stations
within your system (intercom calls) and outside lines. Remember that when dialing
an outside number, you must first select a line to connect your system to the local
exchange.
·When you hear outside ringing (two long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
·When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is
desired.
4 Non-LCD Station User’s Guide
Getting Started GCA70-313
Impact 8124 Volume Control

·To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9OR other line button to select line (See Line Groups
in the system specific Advanced Features chapters for more infor-
mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
·To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will
be heard).
3. SPEAK toward telephone OR LIFT handset if privacy is
desired.
Non-LCD Station User’s Guide 5
GCA70-313 Getting Started

Understanding the Basic Functions
Your station provides many versatile features for your use. These features are
explained in terms of what they allow you to do.
Message-Waiting Light
·Indicates that a message awaits pick up.
Microphone Opening (not available on 8112N and 8212N)
·Allows hands-free operation of station (speak clearly toward microphone
opening).
Speaker (not available on 8112N and 8212N)
·Sounds distant party’s voice.
·Sounds ringing and call-in-progress tones.
6 Non-LCD Station User’s Guide
Getting Started GCA70-313
2
ABC
13
DEF
6
MNO
5
JKL
4
GHI
7
PRS 8 TUV 9 WXY
#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
R
Message Button*
TAP Button*
Transfer/Conference Button*
Speaker Button*
Mute Button*
Hold Button*
Dialpad*
L
i
ne Buttons,
DSS/BLF Buttons
Programmable Buttons
Telephone Speaker
Handset
Volume Down
SCS001
Vo l u m e U p
Microphone Opening
Intercom Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit
y
our needs.
Impact SCS 8212S-** Speakerphone

Non-LCD Station User’s Guide 7
GCA70-313 Getting Started
12 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS/CNF
HOLD
TAP
INTERCOM
R
Dialpad
Line Buttons,
DSS Buttons,
Programmable Button
s
Transfer/
Conference
Button
Hold Button
TAP Button
Intercom Button
IMP002
Handset
Impact 8112N-** Telephone
Message
Waiting
Light MUTESHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAP
HOLD
OPER
TUVPRS W XY
DEFABCQZ
MNOJKLGHI
0
879
321
#
654
INL001
R
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Hold Button TAP Button Intercom
Button
Speaker
Button
Mute Button
Dialpad
Speaker
Transfer/
Conference
Button
Shift Button
Volume Down
Handset
Microphone
Opening
Vo l u m e U p
Connectors On Bottom Of Telephone
Line Cord Handset
!
Impact 8124S-** Speakerphone

Your Station’s Buttons
Hold Button (HOLD)
·Places a line or intercom call on hold.
·Stores pauses in number sequences during programming.
·If multiple held calls feature is available, scans or scrolls through calls
placed on hold (when hold light is flashing).
Intercom Button (INTERCOM)
·Selects an intercom line.
·Allows you to initiate many of the telephone’s features.
Mute Button (MUTE)
·Keeps the person on the line from hearing your conversation.
Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)
·Allow you to store numbers for automatic dialing functions.
·Allow you to store telephone extension numbers for Direct Station
Selection (DSS).
·May be programmed as a feature button.
·May be designated a line button by your system installer.
Message Button (MESSAGE) (8212S and 8212N only)
·Allows you to activate the message waiting light at another station by
pressing this button and dialing the extension.
·Allows user to quickly return the call of another station that left a
message using the indicating light.
Shift Button (SHIFT)
·Allows you to enter a second tier for storing and/or automatically dialing
speed dial numbers. (That is, you can store two speed dial numbers at
every programmable button location—one in the regular tier and one in
the second tier). You activate the shift function by pressing this button
and turning the shift light on before storing or automatically dialing a
speed dial number from the second tier.
Speaker Button (SPEAKER) (not available on 8112N and 8212N)
·Turns your speaker on or off.
·Disconnects a call when you are on a handsfree call.
·Ends or cancels programming.
8 Non-LCD Station User’s Guide
Getting Started GCA70-313

Tap Button (TAP)
·Recalls dial tone or generates a hookflash.
·Retrieves held calls or last call placed on hold.
Transfer/Conference Button (TRNS/CONF)
·Transfers calls.
·Sets up conference calls.
Volume Control (VOLUME UP or VOLUME DOWN)
·Regulates the volume of the ringer, speaker, handset, headset, background
music, and group listening mode.
Non-LCD Station User’s Guide 9
GCA70-313 Getting Started
imp001
Speaker
Dialpad
MUTE
SHIFT
SPEAKER
INTERCOM
TRNS/CNF
TAPHOLD
OPER
TUVPRS WXY
DEFABCQZ
MNO
JKL
GHI
0
879
321
#
6
5
4
R
Transfer/
Conference
Button
Message
Waiting
Light
Hold Button
TAP Button Intercom
Button
Speaker Button
Mute Button
Shift Button
Volume Down
Line Buttons,
DSS/BLF Buttons,
Programmable Buttons
Handset
Microphone
Opening
Vo l u m e U p
Connectors On Bottom Of Telephone
Line Cord Handset
!
Impact 8112S-** Speakerphone

Your Station’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of lines,
features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy
Lamp Field or DSS/BLF programmable button):
·Steady red = station is in use.
·Flashing red = station is receiving a call.
·Winking/Fluttering red = message-waiting light set for you by station
associated with that DSS button.
Next to a line button:
·Steady green = this is your line, either on-hook (in a handsfree mode) or
off-hook, when the line is active.
·Steady red = another station is using this line.
·Flashing red = a call is coming in on this line.
·Flashing orange = this line will be answered when you lift the handset.
·Winking green = your line is on hold.
·Winking red = the call has been placed on hold by another station.
·Fluttering orange or green = your line has recalled from hold.
·Fluttering red = the line put on hold by another station has recalled.
NOTE: You can find the programmable buttons that the installer designates
line buttons in the same location as the DSS/BLF buttons. Ensure that these
buttons are labeled correctly to indicate their unique features.
Next to a fixed feature or programmable feature button:
·Steady red = the feature is on.
·Steady off = the feature is off.
NOTE: You can find the programmable buttons that the installer designates
feature buttons through user programming in the same location as the
DSS/BLF programmable buttons. Ensure that these buttons are labeled cor-
rectly to indicate their unique features.
Above the MUTE button:
·On steady = called party cannot hear your conversation.
10 Non-LCD Station User’s Guide
Getting Started GCA70-313

Next to INTERCOM button:
·Steady green or red = you are using your intercom.
·Fluttering red = an LCD message is set on your telephone for others to
receive when calling.
·Flashing orange = someone is calling your extension or a call is being
transferred to you.
Above the HOLD button:
·(Non-SCS Series models) Flashing/Fluttering red = message waiting.
·Winking green = a line is on hold at your station (DXP, DXP Plus, FXS
and FXT Systems only).
Next to the MESSAGE button (SCS Series Models only):
·Winking green = message awaits pick up.
Above the SPEAKER button:
·On steady (with the telephone on hook and busy) = speakerphone mode
·On steady (with telephone on hook and idle) = background music is
turned on.
Non-LCD Station User’s Guide 11
GCA70-313 Getting Started
2
ABC
13
DEF
6
MNO
5
JKL
4
GHI
7
PRS 8 TUV 9 WXY
#0*
SPEAKER
MESSAGE
TRNS/CONF
HOLD
MUTE
TAP
R
Message Button*
TAP Button*
Transfer/Conference Button*
Mute Button*
Hold Button*
Dialpad*
L
i
ne Buttons,
DSS/BLF Buttons
Programmable Buttons
Handset
Volume Down
SCS002
Vo l u m e U p
Intercom Button*
*NOTE: These are default button locations.
Your system installer may have reprogrammed
these buttons to better suit your needs.
Impact SCS 8212N-** Telephone

Supported Telephone Models
This user’s guide covers five different telephone models. The overall operation of
each of the telephones is very similar. There are, however, several differences that
are summarized in the following table.
Models Exceptions
Non-speakerphone
Models
(8112N and 8212N)
•No speakerphone capability. Therefore, you must lift the handset to perform
any telephone functions: making calls, answering calls, programming your
telephone, etc.
•Cannot receive voice announce calls.
•Cannot use the Group Listen feature.
•Cannot use the Background Music feature.
Impact
Non-speakerphone
Model
(8112N)
•No LEDs beside its programmable buttons and therefore does not provide
any status indications for these buttons.
•No mute key.
•No handset volume control.
•Message waiting light is above the dialpad.
Impact Speakerphone
Models
(8112S and 8124S)
•Has a rocker switch style volume control instead of separate volume up and
volume down buttons.
•Message waiting light is above the HOLD button.
Impact SCS
Speakerphone Models
(8212S and 8212N)
•The IMIST module only works with the 8212S and 8212N telephones.
•Has a dedicated message button with an associated light beside it.
•Supports the ICVOL handset with independent volume control.
12 Non-LCD Station User’s Guide
Getting Started GCA70-313