Comdial DSU Series User manual

R
TAP
MUTE
HOLD
TRNS/CONF
INTERCOM
MESSAGE
* 0 #
WXY
9
TUV
8
PRS
7
GHI
4
JKL
5
MNO
6
DEF
31
ABC
2
R
1 2 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS/CNF
HOLD
TAP
INTERCOM
R
DSU and DSU II Series
Digital Telephone Systems
●
Single Line Proprietary Telephone (SLPS)
Station User’s Guide

Comdial strives to design the features in our communications systems to
be fully interactive with one another. However, this is not always possible,
as the combinations of accessories and features are too varied and extensive
to insure total feature compatibility. Accordingly, some features identified
in this publication will not operate if some other feature is activated.
Comdial disclaims all liability relating to feature non-compatibility or
associated in any way with problems which may be encountered by
incompatible features. Notwithstanding anything contained in this
publication to the contrary, Comdial makes no representation herein as to
the compatibility of features.



2/12/97
This user’s guide applies to the following system and
telephone models:
System Models:
•DSU systems with software 20A and later.
•DSU II systems with software 4A and later.
Telephone Models:
•Impact 8101N-** Rev. A and later.
•Impact SCS 8201N-** Rev. A and later.
Contact your Comdial dealer for updates of this as well as
other Comdial publications.
* Tri-Level Compression is
a registered trademark of
ACS Wireless, Inc.

Contents
1Introducing The Single Line Telephone................. 1–1
1.1 UnderstandingWhatTheLightsMean............... 1–2
2AnsweringCalls..................................... 2–1
2.1 AnsweringCalls................................ 2–1
2.2 Answering Subdued Off-Hook
VoiceAnnouncement(SOHVA)Calls............... 2–2
3MakingCalls....................................... 3–1
3.1 GettingADialTone ............................. 3–1
3.2 MakingACall.................................. 3–1
3.3 WaitingForALine(Queuing)..................... 3–2
3.4 UsingSpeedDialNumbers........................ 3–3
3.5 RedialingLastNumberUsed...................... 3–4
3.6 UsingTollRestrictionOverride(TRO) .............. 3–4
4PlacingCallsOnHold................................ 4–1
4.1 HoldingCalls................................... 4–1
5TransferringCalls................................... 5–1
5.1 TransferringOutsideCalls........................ 5–1
6Conferencing....................................... 6–1
6.1 ConferencingCalls.............................. 6–1
GCA70–246 Contents
Contents – 1

7Using The Other Telephone Features................... 7–1
7.1 UsingTheRecall/FlashFeature.................... 7–1
7.2 Paging........................................ 7–1
7.3 Pulse/toneSwitching............................. 7–3
7.4 UsingCallForwarding........................... 7–3
7.5 UsingAutomaticCall-Back....................... 7–4
7.6 UsingCallWaiting.............................. 7–5
7.7 UsingAutomaticSetRelocation.................... 7–5
7.8 SettingYourPersonalRingingTones................ 7–6
7.9 SettingYourRingVolume......................... 7–6
8Messaging.......................................... 8–1
8.1 RetrievingMessages............................. 8–1
8.2 Sending System-Supplied LCD Messages’ ........... 8–1
8.3 UsingStation-To-StationMessaging................ 8–2
9ProgrammingYourTelephone........................ 9–1
9.1 StoringSpeedDialNumbers ...................... 9–1
1
0Troubleshooting Your Telephone ..................... 10–1
I
ndex ............................................. Index–1
QuickReferenceGuide.....................QuickReference–1
Contents GCA70–246
2–Contents

IntroducingThe
Single Line Telephone
Congratulations and thank you for using a Comdial telephone! This
manual serves as a helpful guide for using your new telephone’s various
functions.
Your proprietary telephone will provide you with single-line operation
without the added complexity of monitor or speakerphone requirements.
It will give you access to the many useful features provided by your
digital communications system.
NOTE: Throughout this manual, all references to fixed buttons are
printed in upper case bold type, for example “Press the
INTERCOM button.”
1
GCA70–246 Introducing The Single Line Telephone
SingleLineTelephoneUser'sGuide 1–1

1.1 Understanding What The Lights Mean
The lights on your telephone indicate the status of the messaging feature,
incoming calls, and the automatic set relocation feature.
–Next to the INTERCOM button:
•Steady red with a quick flash = you are using your intercom.
•Flashing red = another station is calling you.
•Winking red = an LCD message is set on your telephone for
others to receive when calling.
–Above the dialpad (8101N only):
•Flashing red = message awaits pickup.
•Fluttering red = automatic station relocation has been set.
–Next to the MESSAGE button (8201N only):
•Flashing red = message awaits pickup.
–Next to the MUTE button (8201N only):
•Steady red = called party cannot hear your conversation.
–Next to the HOLD button (8201N only)
•Fluttering red = automatic station relocation has been set.
Introducing The Single Line Telephone GCA70–246
1 – 2 Single Line Telephone User's Guide

TAP
MUTE
HOLD
TRNS/CONF
INTERCOM
MESSAGE
* 0 #
WXY
9
TUV
8
PRS
7
GHI
4
JKL
5
MNO
6
DEF
31
ABC
2
slips01
Dialpad
Intercom Button
Message Button
TAP Button
Transfer/Conference Button
Mute Button
Hold Button
Volume Control
(for ringer volume only)
R
!
Connectors On Bottom Of Telephone
Optional IMIST Module
Handset
Line Cord
Impact SCS 8201N Single Line Telephone
1 2 3
4
78
0#
9
56
QZ ABC DEF
MNO
WXY
GHI
PRS TUV
OPER
JKL
TRNS /CNF
HOLD
TAP
INTERCOM
slips02
Dialpad
Transfer/Conference Button
TAP Button
Intercom Button
Hold Button
Message Waiting Light
Ringer Volume Switch
(bottom of telephone)
R
Connectors On Bottom Of Telephone
Line Cord Handset
!
Ringer Volume
Off
Loud
Impact 8101N Single Line Telephone
GCA70–246 Introducing The Single Line Telephone
SingleLineTelephoneUser'sGuide 1–3

1.2 Adusting Your Telephone’s Pedestal
(Model 8201N only)
An adjustable pedestal is provided on your telephone to allow you to
select the most comfortable viewing angle. When you receive your
telephone, it will be in its lowest position — down flush against the
pedestal. You can raise your telephone to one of three higher positions
as follows:
1. Grasp the rear of the pedestal base firmly with one hand while
lifting the rear portion of the telephone upward with your other
hand.
2. While pivoting the telephone upward with one hand, pivot the
telephone supporting arms upward with your other hand while
feeling for the notches under the telephone. Notice that there
are three sets of notches under the telephone corresponding to
the three positions available.
3. When the telephone is at your desired height, find the closest
pair of notches corresponding to that height, and engage the
supporting arms with the notches. Press down slightly on the
telephone until you feel the supporting arms snap into place.
Telephone
Pedestal Base
Supporting Arm
PED01
First Notch
Second Notch
Third Notch
(For Highest Position)
Introducing The Single Line Telephone GCA70–246
1 – 4 Single Line Telephone User's Guide

Answering Calls
2.1 Answering Calls
•To answer a call that is ringing at your telephone,
1. Hear your telephone ringing and lift handset.
•To answer a call that is ringing at any telephone in the system,
1. Hear ringing at other telephone.
2. Lift handset at your station and listen for intercom dial tone.
3. Dial ✳4plus extension number of ringing telephone.
•To answer a call that is ringing within your group,
1. Hear ringing at other telephone.
2. Lift handset at your station and listen for intercom dial tone.
3. Dial #4(ringing station must be programmed in your call pickup
group).
•To answer a call that is ringing the loud ringer or night
transfer station,
1. Hear ringing.
2. Lift handset and listen for intercom dial tone.
3. Dial 80.
4. Answer call.
NOTE: This feature is known as Trunk Access From Any Station
(TAFAS).
2
GCA70–246 Answering Calls
Single Line Telephone Station User's Guide 2 – 1

2.2 Answering Subdued Off-Hook
Voice Announcement (SOHVA) Calls
NOTE: Your telephone may be arranged to receive a subdued off-hook
voice announcement (SOHVA). If it is, an intercom caller
may break into your outside call and deliver a message to your
telephone receiver for you to hear.
•To Receive a SOHVA,
1. While off-hook on an outside call, hear several quick tone bursts
followed by an announcement delivered to your ear through the
handset.
•To Reply to a SOHVA (8201N only),
1. Press and hold the MUTE button.
As long as you hold the MUTE button, you are on line with the
SOHVA caller.
2. Release the MUTE button when you are finished with your reply.
You are now on line with your original call.
•To Block SOHVA,
1. Lift handset and listen for intercom dial tone.
2. Dial ✳2.
•To Remove Block,
1. Lift handset and listen for intercom dial tone.
2. Dial #2.
Answering Calls GCA70–246
2 – 2 Single Line Telephone Station User's Guide

Making Calls
3.1 Getting A Dial Tone
Your telephone may be configured to provide an intercom dial tone when
the handset is lifted. This arrangement is known as “prime intercom.” It
may, however, be arranged to provide outside line dial tone instead. This
arrangement is known as “prime line automatic” or “idle line
preference.” This means that you can dial the system feature codes as
soon as you lift the handset. If your telephone is arranged otherwise, you
must obtain intercom dial tone before you can dial the various feature
codes. You do this by pressing the INTERCOM button after you hear
the outside line dial tone.
3.2 Making A Call
•To make a call using prime intercom (your telephone must be
arranged for prime intercom),
1. Lift handset and listen for intercom dial tone.
2. Dial station number or intercom feature code.
•To access outside line using line group feature,
1. Lift handset and listen for intercom dial tone.
2. Dial line group access code,
9=group1
81 = group 2
82 = group 3
83 =group4.
3. Listen for outside dial tone.
4. Dial number.
3
GCA70–246 Making Calls
Single Line Telephone Station User's Guide 3 – 1

•To make a call using prime line or idle line preference (your
telephone must be arranged for prime line or idle line preference),
1. Lift handset and listen for outside line dial tone.
2. Dial outside number.
•To access intercom line,
1. Lift handset and listen for outside line dial tone.
2. Press INTERCOM and listen for intercom dial tone.
3. Dial station number or intercom feature code.
3.3 Waiting For A Line (Queuing)
•To queue for a busy line group,
1. Lift handset and listen for intercom dial tone.
2. Dial line group access code (9,81,82,or83).
3. Hear busy tone.
4. Dial ✳8.
5. Hang up handset.
•To answer queuing ring-back,
1. Lift handset and hear dial tone for line.
•To cancel queuing,
1. Lift handset and hear intercom dial tone.
2. Dial #8.
3. Hang up handset.
Making Calls GCA70–246
3 – 2 Single Line Telephone Station User's Guide

3.4 Using Speed Dial Numbers
•To dial personal speed dial numbers,
1. Lift handset and listen for intercom dial tone.
2. Dial trunk access code and listen for outside dial tone.
3. Press HOLD button.
4. Press desired dial key 1-0. Call will dial automatically.
NOTE: If you manually choose a line for dialing, press HOLD before
using a speed dial. If you place a call on hold prior to using
your speed dial, pause several seconds before you press the
speed dial button; if you immediately press the speed dial
button, the system will choose the line that you have on hold to
place your speed dial call.
•To dial system speed dial numbers,
1. Lift handset and listen for intercom dial tone.
2. Dial line access code and listen for outside dial tone.
3. Press HOLD button, then ✳.
4. Dial desired code (01-99).
•To program personal speed dial numbers,
1. Lift handset and listen for intercom dial tone.
2. Dial ✳✳2.
3. Dial memory location (1-0)followedby0.
4. Dial number sequence to be stored (up to 16 digits and can include
#and ✳).
5. To store a pause, press HOLD.
6. To store a flash, press TAP.
7. Press TRANSFER/CONFERFENCE.
8. Repeat procedure in step 3 for each speed dial number.
GCA70–246 Making Calls
Single Line Telephone Station User's Guide 3 – 3

3.5 Redialing Last Number Used
•To redial last number used,
1. Lift handset and listen for intercom dial tone.
2. Dial line group access (9,81,82,or83).
3. Press HOLD button,thendial#.
3.6 Using Toll Restriction Override (TRO)
•To use Toll Restriction Override at a station,
1. Lift handset and listen for intercom dial tone.
2. Dial ✳✳6.
3. Dial your station extension number.
4. Dial your TRO code number.
5. Dial desired outgoing line number within the 15-second timeout
period.
6. Hang up handset to end call. You will have 15 seconds in which
you can make another call without re-entering your TRO code.
•To clear the Toll Restriction Override code,
1. Lift handset and listen for intercom dial tone.
2. Dial ✳✳6.
3. Hang up handset.
Making Calls GCA70–246
3 – 4 Single Line Telephone Station User's Guide

Placing Calls On Hold
4.1 Holding Calls
•To use manual HOLD,
1. Press HOLD.
2. Hang up handset.
•To return to call on HOLD,
1. Lift handset.
2. Press TAP.
•To place a call on exclusive HOLD (can be retrieved only by your
telephone),
1. Press HOLD twice.
•To use the HOLD recall feature,
1. Do nothing, after a preprogrammed length of time, a call placed on
HOLD will automatically ring back. Lift handset.
4
GCA70–246 Placing Calls On Hold
Single Line Telephone Station User's Guide 4 – 1

•To park a call,
1. When on a line, press INTERCOM.
2. Dial ✳.
3. Dial park orbit access code (91 - 99) for orbit 1–9. If chosen orbit
is busy, dial alternative orbit number.
4. Hang up handset.
5. Use paging feature to announce call and park orbit access code if
necessary.
NOTE: If call is not retrieved within a programmable limit, it recalls
back to the parking station as a standard held call.
•To retrieve parked call,
1. Hear announcement.
2. Pick-up handset.
3. Dial #.
4. Dial park orbit access code (91 - 99) for orbit 1–9.
5. Answer call.
Placing Calls On Hold GCA70–246
4 – 2 Single Line Telephone Station User's Guide

Transferring Calls
5.1 Transferring Outside Calls
•To make a screened transfer,
1. Answer outside call.
2. Press TRANSFER/CONFERENCE.
3. Dial station number.
4. Upon answer, announce the call.
5. Hang up the handset (call is transferred).
•To make an unscreened transfer,
1. Answer outside call.
2. Press TRANSFER/CONFERENCE.
3. Dial station number.
4. Hang up handset (call will recall back if not answered within a
preprogrammed time).
•If busy or no answer,
1. Press TAP and return to outside call.
5
GCA70–246 Transferring Calls
Single Line Telephone Station User's Guide 5 – 1

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Conferencing
6.1 Conferencing Calls
•To conference any combination of inside stations
and outside lines,
1. Make first call.
2. Press TRANSFER/CONFERENCE.
3. Make next call and press TRANSFER/CONFERENCE to
establish conference.
4.Repeatstep2toadduptotwomoreparties.
NOTE: When setting up a conference call with outside lines and inside stations, you
must call the outside lines first. Use the line group access codes to place the
outside lines in your conference.
6
GCA70–246 Conferencing
Single Line Telephone Station User's Guide 6 – 1

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