Commend OD5 TD CM User manual

Version: 1.0.2 ENG
Date: 26-08-2022
Configure the Commend SIP Intercom Terminal for the CyberGate service
TechNote:
Commend and
CyberGate

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CyberGate
Microsoft Teams is the hub for team collaboration in Microsoft Office 365 that integrates people,
content, conversations and tools your team needs. Via the CyberGate application that runs in
Microsoft Azure you can now connect a Commend SIP Intercom Terminal to your Microsoft Teams
environment. Microsoft Teams users can answer incoming intercom calls – with 2-way audio and
2-way live video – on the Teams desktop client, Teams desk phone or Teams Smartphone app and
open the door for visitors.
! Note: For instructions on how to purchase and configure the CyberGate service, see our Tech
Note: ‘Connect a SIP Intercom to MS Teams using the CyberGate service’. !

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Commend SIP Intercom Terminal
For this document we used the OD5 TDCM Outdoor Station (from now on named ‘Commend’).
Other Commend SIP Intercom Terminals (OD10, ID5) will also be able to connect to the CyberGate
service (from now on named ‘CyberGate’).
Secure communication with CyberGate.
The Commend SIP Intercoms are certified for secure communication with CyberGate.
Start by configuring the Commend using the following steps via TCP first. If the connection and
testcalls are successful, modify the configuration to use secure communication.
For instructions on how to use secure communication see page 10 of this document.
Follow the next steps to configure the Commend to connect it to CyberGate.
Connect the Commend
Connect the Commend to the network, power it on and open a webbrowser to its IP-address.
Sign in as ‘admin’ with the configured or default password of the Commend.

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When signed-in successfully, navigate to the menu SIP-SIP.
Provide the following information:
SIP Servers
Registration enabled Yes
Preferred IP Version IPv4
SIP server IP Address /
Hostname
cybergate.cybertwice.com
Transport Portocol TCP
RTP Mode RTP only
User ID Use the Username provided by the CyberGate service
Authentication ID Use the Username provided by the CyberGate service
Password Use the Password provided by the CyberGate service
Click the blue ‘Save’ button when done.

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Navigate to the menu SIP-Call Settings.
Provide / change the following information:
In Call
Call Timeout enabled Yes
Call Timeout [m] 10
Audio enabled Yes
Video enabled Outgoing (disable Incoming)

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Navigate to the menu Contacts-Contacts.
Click the ‘+’ symbol to add a contact.
Provide the following information:
First name First name
Last name Last name
Destination *Teams user name followed by the domain ‘cybergate.cybertwice.com’
<name.name>@cybergate.cybertwice.com
*For example, the user ‘John Doe, with the Teams name:
[e-mail]
will translate to this destination address:
[email protected]twice.com
Click the ‘Save’ button when done.

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Navigate to the menu Device-Device.
Change the layout to your preference, in this example it’s changed to ‘Door’.

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Provide the following information:
Buttons - New button
Text Descriptive name for the person to call (eg. reception / sales / person name)
Action or Action
Sequence
Select the just created contact to call when the button is pressed
Click the blue ‘Save’ button when done.

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Configuration is now done. Press the button on the Commend to initiate a call to the configured
Teams User.
If configured correctly, the Teams client will notify you of an incoming call. Answer it by clicking the
camera symbol.
The call will be established and video will be displayed within ±3 seconds.

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Secure communication over SIP-TLS
If a secure connection to CyberGate is desired, modify the configuration as follows:
Navigate to the menu SIP-SIP.
Provide the following information:
SIP Servers
Transport Portocol TLS
RTP Mode SRTP Only
Click Save when done.
Navigate to the menu SIP-Certificates.
Download the CA Root Certificate on the CyberTwice support site using the following URL:
https://support.cybertwice.com/knowledgebase.php?article=36
At ‘SIP CA Certificates’, click Add Certificate
Add Certificate
Identification Describe the certificate (in this example ‘System CAs’)
CA Certificate upload the CA Root Certificate
Click OK to upload the certificate to the Commend.

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Configuration of the secure communication is done. All SIP and Audio/Video traffic to CyberGate
will be encrypted.
Check the registration status in the menu ‘Overview’.

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Document History
Document Version Date Author Change
1.0.0 06-07-2021 KR Initial version
1.0.1 12-07-2021 KR Fixed typos
1.0.2 26-08-2022 KR Added Security (SIP TLS and SRTP)