Crane Merchandising Systems VOCE Media User manual

Part Number: PR14987000
Issue: July 2014
Operator’s Manual

ii VOCE Media
VOCE Media
Congratulations on your purchase of the VOCE Media freestanding vending machine
from Crane Merchandising System.

Operator’s Manual iii
A FRESH APPROACH TO VENDING
EC Declaration of Conformity
We Crane Merchandising Systems (UK),
of Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK, SN14 6NQ
Declare that:
Type of Equipment:Beverage Vending Machine
Model Name: VOCE Media
Has been designed and manufactured to comply with all essential requirements of the following
Regulations/Directives:
73/23/EEC ⇒93/68/EEC⇒The Low Voltage Directive
2006/95/EEC and its amending directives
89/336/EEC ⇒91/263/EEC⇒The Electromagnetic Compatibility Directive
92/31/EEC ⇒93/68/EEC ⇒and its amending directives
2004/108/EEC
REG. (EC) 1935/2004 on materials and articles intended to come into contact with food REG. (EC)
1895/2005 on the restriction of use of certain epoxy derivatives in materials
and articles intended to come into contact with food DIR. 2002/72 EC
relating to plastic materials and articles intended to come into contact with
foodstuffs.
Tests have been performed by accredited certification bodies in accordance to the following specifications:
Low Voltage Directive: EN 60335-1: 2002 + A1+ A11, EN 60335-2-75: 2004+ A1
EN ISO 11201 + EN ISO 3744
EMC Directive: EN 55014-1:2000+A1+A2, EN 55014-2:1997+A1,
EN 61000-3-2: 2000+A2, EN 61000-3-3:1995+A1+A2,EN 61000-4-4,
EN 61000-4-5, EN 61000-4-6, EN 61000-4-11, EN 61000-4-2,
EN 50366:2003 +A1
HMM: Contribution of heavy metal migrants from different parts of the circuits of
machine under in use conditions according to EU directives and guidelines.
With regard to hygiene for foodstuffs in location, the operator must comply with 852/2004/EEC which lays out
the general and specific hygiene rules to ensure a high level of consumer protection with regard to food safety.
Date: 01 July 2014
Legal Representative Signature:

iv VOCE Media
Contents
VOCE Media
Contents
Introduction......................................................................................................... 1
Important Safeguards.......................................................................................... 1
Section 1 –Machine Specifications ..................................................................... 2
Section 2 –Installation ........................................................................................ 4
Section 3 - How to Vend a Drink.......................................................................... 8
Section 4 - Cleaning and Re-filling Procedures.................................................. 12
Section 5 - Service Keypad Functions ................................................................ 20
Section 6 - Programming Mode......................................................................... 22
Section 7 –Operator’s Program ........................................................................ 24
Section 8 - Dispense Pipe Lengths ..................................................................... 33
Section 9 –Recommended Spare Parts............................................................. 34
Section 10 - Error Messages and Simple Problem Solving ................................ 37
Section 11 - Decommissioning Your Machine ................................................... 40
The following Symbol is used throughout this Operator’s Manual:
Safety First! Take care, risk of personal injury.
Crane Merchandising Systems accepts no responsibility for damage caused to the equipment
through misinterpretation or misuse of the information contained in this manual.
© Copyright 2012 Crane Merchandising Systems

Operator’s Manual 1
Introduction / Important Safeguards
A FRESH APPROACH TO VENDING
Introduction
This manual provides you with guidance on the installation, daily operation and basic
programming of your VOCE Media vending machine. Crane Merchandising Systems always
recommend that a trained technician service its equipment.
Crane Merchandising Systems are committed to continuous product improvement. This means
that the information within this document, although correct at time of publication may be
subject to change without prior notice.
Important Safeguards
Always follow these basic safety precautions when operating or maintaining your machine:
1. Ensure that you and anyone who will operate or maintain your machine have this
manual available for quick and easy reference and have read all instructions carefully
commencing work.
2. Beware of Electricity. Certain maintenance operations require your machine to
remain connected and switched on. Only trained personnel should carry out these
routines. Observation of safe working practices in accordance with current
regulations is necessary at all times.
Important! Unless otherwise specified, always disconnect your machine from
electricity supply before commencing work.
3. Do not operate your machine if any part is damaged until a service technician has
carried out necessary repairs and ensured that it is safe.
4. Allow your machine to cool before handling or moving.
5. Never immerse your machine in water or any other liquid and never clean it water jet.
6. If your machine should freeze up, call a service technician to before switching on.
7. Ensure that you are familiar with the most recent Health and Safety at Work
Electricity at Work Regulations.
Important! This appliance is not intended for use by persons (including children and
the infirm) with reduced physical, sensory or metal capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance
Your machine is for indoor use only and because it is a beverage vendor, should be sited in a
clean and hygienic area.

2 VOCE Media
Section 1 –Machine Specification
VOCE Media
Section 1 –Machine Specifications
1.1 External Features
1.1.1 General
1.1.2 Electrical Services
Height.................... 1830 mm
Voltage.................. 220 - 240 Volts AC
Width .................... 700 mm
Current.................. 13 Amp Fused
Depth .................... 785 mm
Frequency ............. 50 Hz
Cup Capacity ......... 840* 7oz
*Approximate and are for guidance only.
1.1.3 Water Services
Pressure ................ 200 Kpa (2 Bar) - 600 Kpa (6 Bar)
Stopcock................ 15 mm BSP from rising main
All weights and dimensions are approximate and are for guidance only.

Operator’s Manual 3
Section 1 –Machine Specification
A FRESH APPROACH TO VENDING
1.2 Internal Features
Key:
1
Main Switch
10
Kick Plate
2
Service keypad
11
Waste Bucket (liquids)
3
Cup Turret
12
Waste Bucket (solids)
4
Cup Dispense Unit
13
Dispense Head
5
Door Locking Mechanism
14
CoEx® Brewer
6
Cup Catcher
15
Oltre Brewer
7
SurevendTM Sensor
16
Mixer, Whipper System
8
Drip Tray
17
Ingredient Canisters
9
Drip Catcher

4 VOCE Media
Section 2–Installation
VOCE Media
Section 2 –Installation
Important! It is essential that any other personnel responsible for installing and
servicing your machine understand the following:
1. The installation and commissioning of your machine should only be carried out by a
trained and authorised service engineer.
2. All water and electrical services must be correctly and safely connected in compliance
with national and local regulations.
3. All covers must be replaced securely and the machine left in a safe condition.
2.1 Siting your Machine
1. Your machine is suitable for indoor use only. We recommend that it be situated in an
area with an ambient temperature not below 10ºC and not exceeding 30ºC. Your
machine should be located near the appropriate water and electrical.
2. Prior to placing your machine in its final location, ensure that there is sufficient access
space available via passageways, stairs, lifts, etc.
3. To ensure adequate ventilation, 100 - 150 mm (4 - 6 inches) clearance must be
allowed between the back of the cabinet and the wall.
4. Remove all transit packing, installation kit. Check for visual signs of damage which
may have occurred during transit. If your machine is damaged or any parts are
missing, you must contact the supplier immediately.
5. Level your machine by adjusting the feet.
6. Ensure that the door opens and closes easily.
2.2 Connecting the Water Supply
1. Your machine should be situated within 1 metre of a drinking water supply from a
rising main, terminating with a stop-tap with 15mm outlet pipe.
N.B. The water supply should comply with national and regional regulations. (eg in
the U.K. the Statutory Instrument No.1147 - “Water, England and Wales” and The
Water Supply (Water Quality) Regulations 1989.
Dynamic water pressure at the stop-tap must be within the limits 2 - 6 Bar (200 Kpa -
600 Kpa).
2. Connect the flexi-hose (supplied with your machine) to the water supply. Flush the
system thoroughly before connecting to the machine.
N.B. When connecting your machine to the water supply always use a new flexi-hose.
3. Ensure that the seal is correctly fitted. Ensure that all water supply fittings are tight.
4. Turn on the water supply at the stop tap and check for leaks.

Operator’s Manual 5
Section 2 –Installation
A FRESH APPROACH TO VENDING
2.3 Connecting the Electrical Supply
Safety First! Your machine must be earthed. The electrical safety of this appliance can
only be guaranteed if it is correctly and efficiently earthed, in compliance with
National and European regulations on electrical safety. Always ensure that the
earthing is efficient. If you have any doubts, contact a qualified technician to check
the system. On no account should it be earthed only to the water supply pipe.
The manufacturer declines all liability for damage resulting from a system which has
not been earthed. On no account should it be earthed only to the water supply pipe.
The appliance must be connected to mains protected by a certified safety switch
(double pole) with a capacity appropriate for the application and in compliance with
National and European regulations on electrical safety.
The appliance must be connected to a 230 Volt 50Hz 13 amp fused switched socket
outlet, installed to the latest edition of the IEE regulations, using a 3 pin BS approved
13 amp fused plug for UK and in compliance with National and European regulations
on electrical safety in other countries
Important! If the mains lead becomes damaged in any way it must be replaced by a
lead available from the manufacturer.
Important! If any internal fuses become damaged or fail in any way they must be
replaced by a special fuse available from the manufacturer quoting the information
written on the label adjacent to the relevant fuse-holder.
2.4 Commissioning Procedure
A trained installation engineer must carry out the following procedure before your machine is
used for the first time. Ensure that the electrical and water services to the machine are
connected correctly. Check for leaks in the water supply.
1. Open the door of your machine.
2. Ensure that the waste bucket is fitted correctly. Clip the level probe and overflow
pipes to the rim of the bucket.
3. Cup Turret. Remove the lid and fill the tubes with the correct size cups for the cup
catcher fitted to your machine. Allow the cups to drop into the tubes directly from
the packaging. DO NOT touch the cups with your hands.
Important! Do not fill the tube directly above the cup dispense position. Allow the
cup turret motor to rotate a full tube to the cup dispense position. Rotating the cup
turret by hand will damage the mechanism.
Note! If you are using paper cups, first inspect each sleeve for damage to the cup
rims. Damaged cups must not be used.

6 VOCE Media
Section 2 –Installation
VOCE Media
4. The cup turret mechanism will index the first available cups to the dispense position.
Fill the remaining empty cup stack with cups and replace the lid.
5. Press the Cup Test button [7], on the Service Keypad
and ensure that a cup is ejected cleanly from the cup
drop unit.
6. All Models: The water inlet valve will open and the heater tank will start to fill. Ensure
that no water overflows from the heater tank overflow pipe into the waste bucket.
Check the system for leaks.
Note! The machine has a safety feature which will allow the heater tank to fill for a
maximum of two minutes. If after power-up the heater tank has not filled within this
time, the mains power supply should be switched off and then on again to reset the
heater tank time-out.
Important! Should the machine fail to fill correctly or leak, turn off the water and
power to the machine before investigating the fault.
7. All Models: Rotate soluble/freshbrew ingredient
canister outlets to upright position. The bean canister
needs to have the outlet slide in the closed position
before removal.
Place the canister into the canister filling station located
on the door and fill canister with the correct ingredient.
DO NOT place the canister on the floor or overfill with
ingredient.
Refit canister into machine ensuring that it is returned to the correct position.
8. If fitted, check that the coin mechanism operates
correctly. Fill the coin tubes. Ensure coin return
mechanism functions correctly.
9. Operate the machine through its complete range of
selections to ensure that each vend is correctly
dispensed. Close the cabinet door. Ensure that the
machine is left in a clean and safe condition.

Operator’s Manual 7
Section 2 –Installation
A FRESH APPROACH TO VENDING
2.5 Warranty Card
Please complete and return the warranty card that comes with the machine. Use the card to
note any problems you encountered during installation, your feedback helps us to improve our
products and services. Return the warranty card, whether problems were encountered or not.

8 VOCE Media
VOCE Media
Section 3–How to Vend a Drink
Section 3 - How to Vend a Drink
The VOCE Media freestanding drinks vendor features an interactive menu display. The intuitive
full-colour LCD, with a direct selection touch-panel, makes it easy for the customer to produce a
drink to their preferred taste and strength.
3.1 Selecting a Drink using the Direct Selection method
If the machine has not been used for 3 minutes it will display the idle screen. To enter the drink
selection menu press any touch-pad on either side of the display.
Drink selections are made by pressing the corresponding touch-pad. The customer may then
alter the drink strength and add milk/sugar to suit their personal preference.
The following example describes how to vend an Instant Coffee selection from a machine set to
‘Free Vend’.
Select Instant Coffee. The LCD will display the screen as shown. From this option screen you may
adjust drink strength and add milk and/or sugar.
N.B. Each selection has a default strength setting that may be adjusted up or down.
To obtain a milder or stronger drink press the corresponding –or +touch-pad.

Operator’s Manual 9
A FRESH APPROACH TO VENDING
Section 3 –How to Vend a Drink
If no further adjustment is required press the Start touch-pad to begin vending (see sub-section
3.3 Vending a Drink).
3.2 Adding Milk/Sugar
If milk is required select Milk. The screen updates and displays the menu as shown.
If more or less milk is required press the corresponding +or –touch-pad.
If sugar is required select Sugar. The screen updates and displays the menu as shown.

10 VOCE Media
VOCE Media
Section 3 –How to Vend a Drink
If more or less sugar is required press the corresponding +or –touch-pad.
N.B. Certain drink selections do not allow milk or sugar to be added,
If no further adjustment is required, press the Start touch-pad to begin vending (see sub-section
3.3 Vending a Drink).
3.3 Vending a Drink
Once the required drink has been selected:
1. Press Start. Whilst the drink dispenses the screen displays the confirmation message
as shown. At the bottom of this screen the number choice of the drink being vended is
displayed.
For further information see sub-section 3.4 Selecting a Drink using the Number
Choice Selection method.
N.B. Unless the customer has placed their own cup into the dispense area, a cup will
be dispensed and the drink will be delivered into the cup.

Operator’s Manual 11
A FRESH APPROACH TO VENDING
Section 3 –How to Vend a Drink
2. Once the drink has been dispensed the screen will display the message as shown. The
drink can then be removed from the dispense area. The machine will beep once, and
then return to standby mode.
3.4 Selecting a Drink using the Number Choice Selection method
When a drink is made to a customer’s preferred taste and strength using the Direct Selection
method a number will be displayed which can then be entered in the Number Choice screen to
obtain the same drink.
Press the Number Choice touch-pad
When a valid number is entered the drink name and strengths, is displayed.
Press the Start touch-pad to begin vending.

12 VOCE Media
VOCE Media
Section 4 –Cleaning and Re-filling Procedures
Section 4 - Cleaning and Re-filling Procedures
The quality of drinks produced by your machine can only be maintained if it is cleaned regularly
following the schedule outlined. You will need to have the following available:
Bactericidal Cleaner
De-Staining Agent (as required)
CoEx Cleaning Tablets (as required)
Cleaning Cloths
Paper Towels
Small Brush
Two Large Buckets
Disposable Gloves (to be worn throughout these procedures)
4.1 Bactericidal Cleaner
This can either be a liquid or powder agent which should be dissolved in water in accordance
with the instructions on the product packaging. The solution should be used for cleaning
machine components and wiping surfaces during the cleaning operation.
4.2 De-Staining Agent
This is a liquid or powder agent which should be dissolved in water and diluted in accordance
with the manufacturer’s instructions. The solution can be used on heavily soiled or stained
components such as buckets and drip trays. Items or surfaces cleaned with this solution must be
rinsed in clean water to remove traces of the cleaning agent.
4.3 Liquid Destainer - Brewer Units
Crane Merchandising Systems recommends that a liquid de-staining product is used for cleaning
the paper/paperless brewer units fitted to freshbrew machines. The product must be used in
accordance with the manufacturer’s instructions, following all health and safety guidelines.
4.4 CoEx Cleaning Tablets –CoEx Brewer Units
Crane Merchandising Systems recommends that the correct cleaning tablets are used for
cleaning the CoEx brewer. The product must be used in accordance with the manufacturer’s
instructions, following all health and safety guidelines.
4.5 Daily Cleaning & Filling Procedure
Important: It is necessary to carry out the cleaning and maintenance procedure outlined on the
following pages on a regular basis.

Operator’s Manual 13
A FRESH APPROACH TO VENDING
Section 4 –Cleaning and Re-filling Procedures
4.5.1 Ingredient Canisters - Removal and Clean
1. Rotate canister outlets to upright position. Remove the
ingredient canisters. DO NOT place them on the floor.
2. With a clean, damp sanitised cloth wipe the exterior of
the canisters. Ensure canister outlets are dried
thoroughly after cleaning.
4.5.2 Mixing and Steam Extraction System
1. Remove the dispense pipe from the mixing bowl. Rotate
the steam trap to clear the extract housing and remove
from the mixing system.
2. Remove the mixing system by turning the green locking
lever to the left and pull the mixing system away from
the back plate.
3. Pull off the impeller and the rubber seal.
4. Clean all of the mixing system parts, including the steam
traps, mixing bowls and dispense pipes thoroughly in the
diluted bactericidal cleaner solution. Rinse all
components with clean water and dry thoroughly.
5. Remove the extract tray from the machine. Using a dry
brush, clean the area under the extract tray.
6. Clean the extract tray. Dry and refit to the machine.
Wipe the canister shelf and the upper interior of the
machine with a clean, damp sanitised cloth.

14 VOCE Media
VOCE Media
Section 4 –Cleaning and Re-filling Procedures
7. Refit the mixing system. Push the rubber seal onto the
motor shaft and ensure it is pushed fully home into the
recess in the base.
8. The impeller has a mark on the front face and a
corresponding pip on the reverse. Line these marks up
with the flat on the motor shaft and click the impeller
onto the shaft.
9. Line up the mixing system to the base unit, ensure that
the green lever is turned to the left. Press the mixing
system home on to the base unit and press and turn the
green locking mechanism to the right to lock in place.
Ensure the mixing system is locked securely in position.
10. Refit the steam traps to the mixing systems, ensuring
that the outlet lines up with the extract housing.
11. Press the securing tabs on each side of the dispense
block and slide the block off the dispense head.
Clean thoroughly in the diluted bactericidal cleaner
solution.
12. Rinse the dispense block with clean water and dry
thoroughly before refitting to the machine.
13. Ensure pipes are refitted to their correct outlet position on the dispense block (see
Section. 8 –Depense Pipe Lengths for details).
4.5.3a Oltre Brewer Cleaning Procedure
Daily Cleaning Procedure
Important: Cleaning and maintenance must be completed daily.
Fill a cleaning bucket with hot water and dilute the bactericidal cleaner in accordance with
the manufacturer’s instructions.
Open the door of the machine.
The brewer will always return to its fully open position at the end of the vend cycle. In the
unlikely event that the brewer chamber is closed: -
Press ‘2’ on the service keypad, the brewer will start to move and will stop at the open
position. Disassemble the brewer as illustrated:

Operator’s Manual 15
A FRESH APPROACH TO VENDING
Section 4 –Cleaning and Re-filling Procedures
Clean the Oltre brewer chassis and mounting area.
Clean all of the Oltre brewer components.
Rinse all components with clean water, dry then refit to machine.
Weekly Cleaning Procedure
Important: Cleaning and maintenance outlined on the following pages must be carried out
on a weekly basis.
Check that the Oltre brewer(s) are in an open position, if not then press ‘2’ on the service
keypad, the brewer will move and will stop at the open position
Remove the brewer chamber & filter belt assembly, then remove the belt. Clean all
components with the recommended mix of de-staining solution; soak for 5 to 10 minutes.
Rinse all parts thoroughly in clean water & re-assemble into the machine.
Press the service keypad Brewer Clean button (4) and the machine will flush the brewer.
Empty the brewer waste container. Wash the waste container thoroughly.
N.B. If the feature has been turned on when the brewer waste container is emptied the
waste counter must be reset. To reset the waste counter press button 12 on the
service keypad, two audible bleeps confirm that the counter has been reset to zero.

16 VOCE Media
VOCE Media
Section 4 –Cleaning and Re-filling Procedures
4.5.3.b CoEx® B2C Brewer - Cleaning Procedure
4.5.3.b.1 Daily Cleaning Procedure
1. Remove the dispense pipe from the brewer outlet.
Holding the unit as shown in the photograph, lift the
green lever and carefully pull the brewer unit out of the
machine.
Fill a cleaning bucket with hot water and dilute the
bactericidal cleaning agent in accordance with the
manufacturer’s instructions.
2. Carefully place the CoEx® brewer unit into the diluted
bactericidal solution and clean the unit thoroughly.
Ensure all coffee ground deposits are removed, paying
particular attention to the area around the top of the
piston and waste chute.
Remove the unit from the solution and rinse thoroughly
with clean water. Dry the unit using a clean cloth.
3. Remove the B2C coffee chute assembly. Unscrew the
two knurled thumbscrews and remove the coffee chute
and coffee chute cover.
With a clean, dry brush clean the area around and
under the coffee dispense outlets.
4. With a clean, dry brush wipe away any coffee deposits
from both the coffee chute and cover mouldings.
Refit the coffee chute lid to the chute ensuring that the
lugs on the cover fit securely into their mounting holes.
Refit the assembly to the machine and secure using the
two knurled thumbscrews.
5. Refit the CoEx® brewer unit into the machine. Slide the unit into place until it ‘clicks’
into position. Refit the coffee dispense pipe to the brewer outlet as shown.