Crane Merchandising Systems Genesis User manual

Technical Manual
Technical Manual
Part No. PR10351000 New 03/04
Including Spare Parts Information

This manual is to be used by authorised personnel involved in installing,
commissioning and servicing Genesis instant and double freshbrew table top
beverage vending machines. The technical information contained within this
document is for information only and may be changed without prior notice.
Crane Merchandising Systems accepts no responsibility for any damage caused
to the machine through misinterpretation or misuse of the information
contained in this document.
Upon receipt, carefully examine the machine checking for any damage or
missing/incorrect parts. Any discrepancy must be reported to Crane
Merchandising Systems in writing within three working days.
In accordance with the food hygiene regulations and in compliance with local
Public Health Authorities, it is the responsibility of the operator to keep the
machine in a thoroughly clean condition.

Contents
Page No.
Important Safeguards ...................................................................................2
Section 1 - Machine Specifications............................................................3
Section 2 - Installation Procedure ............................................................9
Section 3 - Programming Mode..............................................................13
Section 4 - Engineers Program................................................................16
Section 5 - Service Keypad Functions ...................................................45
Section 6 - The Vend Cycle ......................................................................50
Section 7 - Technical Information ...........................................................54
Section 8 - Pre-Set Drink Timings..........................................................60
Section 9 - Electrical/Electronic Diagrams ...........................................66
Section 10 - Dispense Pipe Lengths.......................................................81
Section 11 - Diagnostics and Simple Maintenance .............................84
Section 12 - Spare Parts ...........................................................................91
The following symbol is used throughout this Technical Manual:
Safety First! Take care, risk of personal injury.
©Copyright 2004 Crane Merchandising Systems
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Important Safeguards
When installing or servicing the Genesis,always have this manual available for quick
and easy reference and always follow these basic safety precautions:
1. Ensure that the machine is situated on a strong horizontal surface (see
specifications table), at a convenient height and in a position where it is not likely
to be knocked off.
2. The mains lead should never trail from the machine and should always be kept
away from hot surfaces and sharp edges.
3. Allow the machine to cool before handling or moving.
4. Ensure that the mains electricity supply is isolated before removing any of the
protective panels or undertaking any major servicing.Working on live equipment
should only be undertaken when there is no practical alternative.
5. When servicing the heater tank. The water can reach a temperature of
approximately 96º C. Water at this temperature can cause severe burns!
6. Never immerse the machine in water, or any other liquid.This machine must not
be installed in an area where a water jet may be used. Never use a water jet to
clean this machine.
7. In normal operating conditions the machine should not freeze-up. In the unlikely
event of the machine freezing, turn off the mains water supply, disconnect the
machine from the mains electricity supply and contact Crane Merchandising
Systems for assistance.
8. Ensure that you are conversant with the‘Health and Safety atWork and Electricity
at Work Regulations 1989’.
ALWAYS DISCONNECT THE MACHINE FROM THE MAINS ELECTRICITY
SUPPLY BEFORE CLEANING AND SERVICING.
This machine is for indoor use only and because it is a beverage machine, should be
sited in a clean, hygienic area.
It is the policy of Crane Merchandising Systems to continue developing its range of
beverage equipment.The information presented within this document is for information
only and may be changed without prior notice.
Crane Merchandising Systems accepts no responsibility for damage caused to the
equipment through misinterpretation or misuse of the information contained in this
manual.
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Section 1 - Machine Specifications
1.1 Specifications Table
All weights and dimensions are approximate and are for guidance only.
1.2 Canister Capacities
1.3 Water Filter
Genesis machines fitted with a paperless freshbrew brewer must
be connected to the water supply via a scale inhibiting water
filter. Crane Merchandising Systems recommend and supply the
Brita AquaQuell Compact water filter.
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Instant Freshbrew
Height 756 mm 756 mm
Depth 597 mm 597 mm
Width 544 mm 544 mm
Weight 70 kg 70 kg
Cup Capacity 230 230
Number of Canisters 7 6
Electrical Requirements
(i) Voltage 220 - 240V ac
(ii) Current 13 Amp fused
(iii) Frequency 50Hz
Water Services
(i) Pressure 100 Kpa (1 Bar) - 800 Kpa (8 Bar)
(ii) Stopcock 15 mm BSP from rising main
Canister Capacities (Approximate)
Freshbrew Coffee 1.8 kg - 260 cups
Freshbrew Tea 0.73 kg - 200 cups
Instant Coffee 0.67 kg - 420 cups
Instant Tea 0.365 kg - 830 cups
Chocolate 2.25 kg - 130 cups
Milk/Topping 1.4 kg - 180 cups
Soup 2.25 kg - 270 cups
Lemon Tea 2.25 kg - 230 cups
Sugar 2.8 kg - 1075 cups

1.4 External Features
Key:
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2
3
4
6
5
7
8
9
10
1
1. Coin Entry
2. Coin Reject Button
3. LCD Display
4. Drink Selection Keypad
5. Selection Decals
6. Coin Return
7. Foot
8. Door Lock
9. Graphic Panel
10. Door

1.5 Internal Features
N.B. Photograph shows Genesis double freshbrew machine
Key:
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12
3
4
5
6
7
8
9
10
11
13
14
12
1. Instant Ingredient Canister
2. Freshbrew Tea Canister
3. Main Loom
4. Freshbrew Coffee Canister
5. Paperless Dual Brewer
6. Brewer Waste Bucket
7. Waste Tray
8. Waste Tray Grille
9. Moving Dispense Head
10. Door Switch
11. Mixing System
12. Cup Drop Unit
13. Canister Outlet
14. Cup Turret

1.6 Drinks Choice - Instant Models
Ingredients:
Option 1 - 7 Canisters
1. Milk
2. Sugar
3. Cappuccino Topping
4. Chocolate
5. Instant Tea
6. Instant Coffee
7. Instant Decaf. Coffee
Option 2 - 7 Canisters
1. Milk
2. Sugar
3. Cappuccino Topping
4. Chocolate
5. Instant Tea
6. Instant Coffee
7. Soup
Genesis - Instant Option 1
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Drink Selections Option 1 Option 2
7 Canisters 7 Canisters
Instant Coffee ● ●
Instant Coffee Decaf. ●
Instant Te a ● ●
Chocolate ● ●
Cappuccino ● ●
Caffe Mocha ● ●
Caffe Latte ● ●
Chocomilk ● ●
Hot Milk ● ●
Espresso ● ●
Soup ●
Hot Water ● ●

1.7 Drinks Choice - Double Freshbrew Models
Ingredients:
Option 1 - 6 Canisters
1. Milk
2. Sugar
3. Cappuccino Topping
4. Chocolate
5. Freshbrew Tea
6. Freshbrew Coffee
Option 2 - 6 Canisters
1. Milk
2. Sugar
3. Instant/Decaf. Coffee
4. Chocolate
5. Freshbrew Tea
6. Freshbrew Coffee
Option 1: All speciality drinks made with freshbrew coffee. Cappuccino made with
cappuccino topping.
Option 2: Cappuccino made with coffee, milk and chocolate.
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Drink Selections Option 1 Option 2
6 Canisters 6 Canisters
Freshbrew Coffee ● ●
Instant/Decaf. Coffee ●
Freshbrew Tea ● ●
Chocolate ● ●
Cappuccino ● ●
Caffe Mocha ● ●
Caffe Latte ● ●
Chocomilk ● ●
Hot Milk ●
Espresso ● ●
Hot Water ● ●

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Section 2 - Installation Procedure
Important! It is essential that personnel responsible for installing,
commissioning and servicing the machine understand the following:
1. The installation and commissioning of the machine should only be carried out by
trained and authorised service engineers.
2. All water and electrical services must be correctly and safely connected.
3. All covers should be replaced correctly and securely and the machine left in a safe
condition.
2.1 Locating the Machine
1. The machine is suitable for indoor use only, sited in an area with a recommended
ambient temperature not below 10ºC and not exceeding 30ºC.The machine
should be located near the appropriate water and electrical services as detailed
in the specification table.
2. Prior to moving the machine to its location, ensure that there is sufficient access
space available via passageways, stairs, lifts, etc and that the table/counter where
the machine is to be located is strong enough to safely support its weight. (Refer
to Specifications Table).
3. To ensure adequate ventilation, 100 - 150 mm (4 - 6 inches) clearance must be
allowed between the back of the cabinet and the wall.
4. Open the cabinet door using the key provided. Remove all transit packing and the
installation kit from the machine.Check for visual signs of damage which may have
occurred during transit. If the machine is damaged or any parts are missing, you
must contact the supplier immediately.
5. Referring to the diagram opposite, fit the four feet (1) to
the machine. Ensure that the spacer (2) is fitted between
the washers (3) as shown.Using a 12 mm spanner, adjust
the feet until the machine is levelled in both front to back
and side to side planes.
6. Fit the door switch bracket to the door using the two
screws provided. Ensure that the bracket operates the
door switch when the door is closed.
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2.2 Connecting the Water Supply
1. The machine should be situated within 1 metre of a drinking water supply from
a rising main, terminating with a W.R.C. approved 15mm compression stop-tap.
2. The water supply should comply with both the Statutory Instrument No.1147 -
“Water, England and Wales”and The Water Supply (Water Quality) Regulations
1989.Water pressure at the stop-tap must be within the limits 1 - 8 Bar (100 Kpa -
800 Kpa) or as specified by the filter manufacturer when a water filter is fitted.
3. Connect the flexi-hose supplied with the machine to the stopcock ensuring that the
seal supplied is fitted correctly. Flush the system (several gallons) before connecting
the machine.
4. Connect the hose to the inlet valve located on the rear of the machine. Ensure that
the seal is correctly fitted. Ensure that all water supply fittings are tight.
5. Freshbrew Machines:Genesis machines fitted with the paperless freshbrew
brewer must be connected to the water supply via a water filter.This filter must
be of food grade quality and able to remove temporary hardness (scale), heavy
metals (lead, copper, iron, cadmium), chlorine and any organic
pollutant's/discolouration. Crane Merchandising Systems recommend and supply
the Brita AquaQuell Compact water filter.
Note! If the machine is connected to the water
supply and used without a water filter as specified
above, the warranty will be void.
6. Turn on the water supply at the stop tap and check for leaks. Prime the water filter
(where fitted) following the instructions supplied by the filter manufacturer.
2.3 Connecting the Electricity Supply
Safety First! The machine must be earthed. On no account should it be
earthed only to the water supply pipe.
The machine must be connected to a 240 Volt 50Hz 13 amp fused switched socket
outlet, installed to the latest edition of the IEE regulations, using a 3 pin BS approved
13 amp fused plug.
Important: If the mains lead becomes damaged in any way it must be replaced by a
special lead available from the manufacturer.
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2.4 Commissioning Procedure
The following procedure must be carried out by a trained installation engineer before
the machine can be used for the first time.
1. Ensure that the electrical and water services to the machine are connected
correctly and turned on. Ensure that the waste tray is fitted correctly to the
machine. Open the front door of the machine and swing the cup turret assembly
out of the machine.
2. Rotate canister outlets to upright position and remove the ingredient canisters -
DO NOT place ingredient canisters on the floor. Remove the lids from the
ingredient canisters.
Fill the canisters with the correct ingredients,re-fit the lids and re-fit canisters into
machine ensuring that they are returned to their correct positions. Rotate the
canister outlets to their correct operating positions.
Freshbrew Models: Fill freshbrew ingredient canisters with freshbrew tea and
coffee ingredient and refit to machine.
3. Load the cup turret. Fill the tubes with the correct size cups for the type of cup
catcher fitted to the machine.Allow the cups to drop into
the tubes directly from the packaging. DO NOT TOUCH
THE CUPS WITH YOUR HANDS.
Important: Do not fill the tube directly above the cup
dispense position.Allow the cup turret motor to rotate a
full tube to the cup dispense position. Rotating the cup
turret by hand will damage the mechanism.
Note: If paper cups are being loaded, each pack of cups must first be inspected
for damage to the cup rims.Discard top cup from each stack. Damaged cups must
not be used.
4. Swing the cup turret assembly back to its operating position. Ensure that the unit
is held securely by the magnetic catch.
5. Insert the safety key (a) supplied with the machine into the
door switch as shown.The machine is now on.The water
inlet valve will open and the heater tank will start to fill.
The cup turret mechanism will index the first available full
cup stack to the dispense position and drop the cup stack
into the cup drop mechanism.Fill the remaining empty cup
stack with cups.
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6. While the machine is powering up,the LCD will
display the message as shown opposite.As the
water heats, ensure that no water overflows
from the heater tank overflow pipe into the
waste tray. Check the system for leaks.
Important: Should the machine fail to fill correctly or leak, turn off the
stopcock and the power to the machine before investigating the fault.
7. Check the LCD display on the front of the machine to ensure that the water has
heated to the correct temperature and that the machine is in standby mode. A
machine set to free vend mode will alternate the messages:
N.B. Messages displayed in standby mode will change depending upon the
monetary device fitted and set up during programming.
8. Ensure that the cup drop mechanism operates correctly. Press the Cup Te s t
switch (7), located in the Service Keypad on the rear of the door (see page 49)
and ensure that a cup is ejected cleanly from the cup drop unit.
9. Freshbrew Models: Ensure the brewer guard and brewer waste container are
fitted correctly. Slide the container into position directly under the brewer with
its lip outside the brewer cover.
10. If fitted, check that the coin mechanism and cash box operate correctly. Fill the
coin tubes with correct coinage. Ensure coin return mechanism functions
correctly.
11. Operate the machine through its complete range of selections to ensure that each
vend is correctly dispensed.Follow the instructions detailed on page 48 for making
a vend using the Test Vend switch (6) located on the Service Keypad.
12. Remove the safety key and close the cabinet door. Ensure that the machine is left
in a clean and safe condition.
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Section 3 - Programming Mode
3.1 Drink Selection Keypad
Programming mode utilises the drink selection keypad, as defined in the illustration
below, and allows the engineer to view and alter stored data within the machines
memory. During programming the keys are used as follows:
Keys 0-9 Used for entering numerical data
▲For indexing up in a program, or
incrementing data
▼For indexing down in a program, or
incrementing data
↵↵(Enter/Edit) Used to select and enter
the highlighted menu and to save data
to machines memory
X(Exit) To return to the previous menu
screen
START Press to ‘set all’or ‘clear all’data or
begin a test sequence.
3.2 Menu Display
The Genesis features our new interactive menu display. The multi line LCD display
helps to make navigating the programming menu structure easy and intuitive. It is used
to display programming information and will change according to the type of data being
updated.
1. The top line of the screen is the Menu title.
2. Selected items are highlighted in white. Press
the up (▲) or down (▼) keys on the drink
selection keypad to highlight an item.
3. Press the ↵↵(Enter) key to select the item. In this example, pressing the the ↵↵
(Enter) key will display the Mug Discount screen.
4. The bottom line of the screen will often show important information. In certain
configuration menus it will display the current value for the selected item. In the
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MILK SUGARSTART

example shown the screen is showing that the current Mug Discount is set at
0.05p.This is a useful way to quickly check stored settings and also confirm that
a value has been altered correctly.
5. To return to the Main Menufrom any screen, simply press the ‘X’(Exit) key
until you reach the Main Menu.
3.3 Accessing the Programming Mode
1. Open the front door of the machine and insert the safety key to restore power
to the machine.The machine is now on.
2. Press the Program Entry key (1) on the
service keypad, located inside the door (see
page 45 for details). The LCD will display the
screen as shown opposite.
3. Enter the 4 digit engineers entry pin code by pressing the sequence 1-1-1-1 using
the drink selection keypad.
4. Press the ↵↵(Enter) key. Providing the engineer
has entered the code correctly, the LCD will
display the screen as shown opposite. Press the
↵↵(Enter) key to access the engineers
program or ‘X’(Exit) key to return the
machine to standby mode.
5. The LCD display on the front of the machine
will display the top level programming menu
screen - Main Menu - which contains 9 sub
menus. The first available menu, Data Recall
is highlighted indicating that it can be selected.
To move to a different menu press the up (▲)
or down (▼) keys on the drink selection
keypad until the required menu is highlighted.
6. With the required menu highlighted, press the
↵↵(Enter) key to select it. Using the Price
menu as an example, the LCD will display the
following sub menus contained within the
menu.
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7. Using the up (▲) or down (▼) keys, the ↵↵(Enter/Edit) key and the‘X’(Exit) key
it is possible to easily navigate through all of the menus contained within the
Engineers Program.
8. To update numerical data, key in the actual digits of the number required using
the selection keys 0-9. Once the correct parameter has been entered, press the
↵↵(Enter) key to overwrite the previous value and save the new parameter in the
machines memory. Pressing the ‘X’(Exit) key will move back to the previous
screen.
Certain programming functions require that the engineer chooses either one or
multiple parameters within a sub program.These can take the form of either Check
Boxes or Radio Buttons.
9. Check Boxes: The example opposite shows
the Days of Week screen accessed via the
Sanitation Events Menu which allows the
engineer to choose multiple days of the week
on which a specific function will take place.
10. Using the up (▲) or down (▼) keys, scroll through until the required day is
highlighted as shown. Pressing the ↵↵(Enter) key will select the day, indicated by
an X appearing in its adjacent box.
Continue until all required days have been selected.Pressing the‘X’(Exit) key will
move back to the previous screen and save the new settings to the machines
memory.
N.B. Pressing the START key on the drink selection keypad will check all boxes
if empty or clear all boxes if checked.
11. Radio Buttons:The example opposite shows
the ‘State’screen accessed via the Timed
Events Menu which requires the engineer to
select one of the parameters shown. Use the
up (▲) or down (▼) keys to set the required
parameter followed by the ↵↵(Enter) key to
save/store it (indicated by the filled radio
button).
All programming for the Genesis range follows the procedures as described above.
Specific program actions are described fully in the following section.
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Section 4 - Engineers Program
To access the Engineers Program, enter the programming mode as described in section 3.
Once in the Engineers Program the LCD display on
the front of the machine will display the top level
programming menu screen - Main Menu.There are
nine top level menu items as shown opposite.
Using the up (▲) and down (▼) keys, ↵↵(Enter) key
and ‘X’(Exit) key on the drink selection keypad the
engineer can navigate quickly and easily through the
engineers program menus as described in section 3.
4.1 Data Recall Menu
Entry into this menu allows the engineer to view Non-Resettable and Resettable Sales
Data, view data relating to the number of MugVends
and (if feature enabled) view SureVend™assisted
vend information. The Resettable Sales Data, Mug
Data and SureVend™Data menus all contain an
extra menu which allows the engineer to delete the
current data from the machines memory.
1. Non Resettable Sales Data:This menu allows the engineer to view and record
monetary and sales values.This data cannot be reset and will remain intact for
the service life of the controller board.
1. From the Data Recall screen highlight Non
Resettable Sales Data and press the ↵↵
(Enter) key.The LCD will display the screen as
shown opposite. From this menu the engineer
can view data for the Overall Totals
(highlighted) or By Product.
2. To view the OverallTotals screen, press the
↵↵(Enter) key on the drink selection keypad.
This menu displays both the total £ amount
and total vend counts for the following data:
● Sales
● Discount
● Test Vend
● Surcharge
● Free Vend
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For example:
Sales-£ Displays the total machine sales in £ - p
Sales-# Displays the total number of machine vends.This value
includes normal, discount and surcharge vend totals).
Discount-£ Displays the total monetary value of all discounts in £
Discount-# Displays the total number of discounted vends
Test Vend-£ Displays the total monetary value of all test vends in £
Test Vend-# Displays the total number of test vends
Surcharge-£ Displays the total monetary value of all surcharges in £
Surcharge-# Displays the total number of surcharge vends
Free Vend-£ Displays the total monetary value of all free vends in £
Free Vend-# Displays the total number of free vends
N.B.All sales data is presented in a format required by the latest EuropeanVending
Association Data Transfer Standards (EVA DTS).
N.B.Surcharge data fields are not supported by Genesis machines.
3. Scroll through the list displayed using the up (▲) and down (▼) keys on the
front panel and log the audit data.When complete, press the ‘X’(Exit) key on
the drink selection keypad to return to the Non Resettable Sales Data menu
screen.
4. The engineer can also view and log audit data by individual product. Press the
down (▼)key on the drink selection keypad to highlight By Product on the
Non Resettable Sales Data menu screen.
5. Press the ↵↵(Enter) key on the keypad to enter the By Product menu screen.
This menu contains all of the drink selections available from the machine. Use the
up (▲) and down (▼)keys on the drink selection keypad to scroll through the
menu until the required selection is highlighted.
6. Press the ↵↵(Enter) key on the keypad to enter
the highlighted selection e.g. chocolate. The
LCD will display the screen as shown opposite.
This menu displays both the total £ amount
and total vend count as previously described.
The engineer can then scroll through the list
displayed using the up (▲) and down (▼)keys
on the drink selection keypad and log the audit
data.
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7. When complete, press the ‘X’(Exit) key on the drink selection keypad to return
the machine to the previous screen. The engineer can then access further
selections using the procedure described above.
8. To return the machine to standby mode, press the ‘X’(Exit) key repeatedly until
the LCD displays the standby screen.
2. Resettable Sales Data:This menu contains similar data to the Non Resettable
Sales Data menu and allows the engineer to view and record monetary and vend
counts. However, once viewed and recorded, data from this menu can be cleared
from the machines memory.
1. From the Data Recall screen, highlight Resettable Sales Data and press the
↵↵(Enter) key. The LCD will display the screen
as shown opposite. From this menu the
engineer can view data for Overall Totals
(highlighted) or By Product.The menu also
allows the engineer to delete all resettable data
via the Clear Data menu.
2. To view the OverallTotals screen, press the
↵↵(Enter) key on the drink selection keypad.
This menu displays both the total £ amount
and total vend amount (since the last time it
was cleared) for the following data:
● Sales
● Discount
● Test Vend
● Surcharge
● Free Vend
N. B. Please see page 17 for detailed descriptions of these data fields.
3. Scroll through the list displayed using the up (▲) and down (▼) keys on the front
panel and log the audit data.When complete, press the ‘X’(Exit) key on the drink
selection keypad to return to the Resettable Sales Data menu screen.
4. The engineer can also view and log resettable monetary and vend data by
individual product. Press the down (▼)key on the drink selection keypad to
highlight By Product on the Resettable Sales Data menu screen. Follow the
procedure as described previously to view data for individual drink selections.
5. Once the engineer has viewed and recorded required information from the
Resettable Sales Data menu,this data can be deleted via the Clear Data sub menu.
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