Crane BevMAX Refresh 4 User manual

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Table of Contents
CAUTIONS & WARNINGS.............................................................................................5
GENERAL INFORMATION ................................................................................................... 6
Vender Safety Precautions ..................................................................................................6
Product Identification..........................................................................................................6
CE Mark & IIA Declaration...................................................................................................6
Physical Characteristics .......................................................................................................6
INSTALLATION & SETUP ..................................................................................................... 7
Receiving Inspection............................................................................................................7
Unpacking the Vender.........................................................................................................7
Electrical Requirements.......................................................................................................7
Power Supply & Grounding Requirements .........................................................................8
Manual T-Handle Lock.........................................................................................................9
Service Note (Battery Back Up) ...........................................................................................9
Placing the Vender on Location.........................................................................................10
Acceptable Ambient Operating Temperature Range........................................................10
Level the Vender ...............................................................................................................10
Locate the Vender .............................................................................................................10
Install Price Labels .............................................................................................................11
Install Product ID Cards .....................................................................................................11
Coin Changers and Other Accessories...............................................................................11
Setting the Temperature Control......................................................................................11
Loading the Vender ...........................................................................................................12
Loading the Coin Changer Tubes.......................................................................................12
COMPONENTS ..........................................................................................................12
Omron Power Supply 24V 150W.......................................................................................12
AC Distribution Box ...........................................................................................................13
Vending Machine Controller & 5 Cabinet Peripheral Controllers.....................................13
Keypad...............................................................................................................................14
Digital Display ....................................................................................................................14
Delivery Port Assembly......................................................................................................14
Shelf / Tray Assembly ........................................................................................................15
Double Gate Assembly ......................................................................................................15
Slide / Pusher Assembly ....................................................................................................15
Delivery (Picker) Cup Assembly .........................................................................................15
X Axis (Horizontal) .............................................................................................................16
Y Axis (Vertical)..................................................................................................................16
Belt Tensioning Adjustment Components.........................................................................16
Refrigeration System .........................................................................................................16
Refrigeration Deck Clamp Assembly .................................................................................17
Wiring notes ......................................................................................................................17
PROGRAMMING ............................................................................................................... 18
General ..............................................................................................................................18
External Display Items .......................................................................................................18
Normal Operation Messages.............................................................................................18
Initial Programming...........................................................................................................18
Quick Reference Menu Items ...................................................................................21

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MAJOR COMPONENT DESCRIPTION................................................................................ 22
AC Distribution Box ...........................................................................................................22
Omron Power Supply 24V 150W.......................................................................................22
Door Switch Bracket Assembly Switches...........................................................................22
GENERAL MAINTENANCE................................................................................................. 23
Power ................................................................................................................................23
Cleaning.............................................................................................................................23
VMC INSTALLATION ......................................................................................................... 25
VMCSOFTWARE UPDATE PROCEDURE .......................................................................... 25
VMC CONNECTIONS ........................................................................................................ 26
BEVMAX REFRESH 4 TROUBLESHOOTING....................................................................... 27
TROUBLESHOOTING DIAGNOSTIC LIGHTS..................................................................27
No Power to Vender..........................................................................................................28
No Vertical (Y) & No Horizontal (X) Movement.................................................................29
No Vertical (Y) Movement.................................................................................................31
No Horizontal (X) Movement ............................................................................................33
Cup Picker/Plunger will not Cycle & Eject an Item from the Gate Assy............................34
Port Door will not Open / Close ........................................................................................35
Port Door Stays Open, Display says “Please Remove Product” ........................................37
TROUBLESHOOTING TABLES......................................................................................38
Coin Acceptance Issues .....................................................................................................38
Bill Acceptance Issues........................................................................................................38
Vending Machine Controller (VMC) Issues........................................................................39
TROUBLESHOOTING FLOW CHARTS........................................................................... 40
All Coins Rejected Flow Chart............................................................................................40
All Bills Rejected Flow Chart..............................................................................................41
Incorrect Change Dispensed Flow Chart ...........................................................................42
Selection Will Not Vend Flow Chart ..................................................................................43
REFRIGERATION TROUBLESHOOTING FLOW CHARTS ...............................................................44
Ice / Frost on Evaporator Flow Chart ................................................................................44
Condensate on Outside of Product Door Flow Chart........................................................44
Compressor Will Not Stop Flow Chart...............................................................................44
Compressor Will Not Start Flow Chart ..............................................................................45
Machine Not Cooling Flow Chart ......................................................................................46
ELECTRICAL DIAGRAMS.................................................................................................... 47
BevMax Refresh 4 Classic Door Electronics Diagram (Domestic & Export) ......................47
BevMax Refresh 4 Classic AC Distribution Box Electronics Diagram (Domestic & Export)48
BevMax Refresh 4 Classic Port Assembly Electronics Diagram (Domestic & Export) .......49
BevMax Refresh 4 Classic XY Mechanism Electronics Diagram (Domestic & Export).......50
BevMax Refresh 4 Sequence of Operation. ......................................................................51
Notes. ................................................................................................................................52

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Cautions & Warnings
High Voltage Warning / Electrical Warning Danger electricity, electric shock.
A Generic Warning.
Hazard Warning: Beware of moving machinery – Entanglement hazard.
Keep hands, loose clothing, and long hair away from moving parts.

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GENERAL INFORMATION
VENDER SAFETY PRECAUTIONS
Please read this manual in its entirety. This service information is intended for use by a qualified service technician
who is familiar with proper and safe procedures to be followed when repairing, replacing or adjusting any Crane
Merchandising Systems vendor components. All repairs should be performed by a qualified service technician
who is equipped with the proper tools and replacement components, using genuine Crane Merchandising Systems
factory parts. This Vendor should only be used by those individuals that have a clear understanding of how to
operate a vending machine in a safe manner.
REPAIRS AND/OR SERVICING ATTEMPTED BY UNQUALIFIED PERSONS CAN RESULT IN
HAZARDS DEVELOPING DUE TO IMPROPER ASSEMBLY OR ADJUSTMENTS WHILE
PERFORMING SUCH REPAIRS. PERSONS NOT HAVING A PROPER BACKGROUND MAY
SUBJECT THEMSELVES TO THE RISK OF INJURY OR ELECTRICAL SHOCK WHICH CAN BE
SERIOUS OR EVEN FATAL.
PRODUCT IDENTIFICATION
First production of BevMax Refresh 4 5800-4/3800-4 Domestic and BevMax Refresh 4 5800-E4/3800-E4 Export
Venders with new electronics platform was May 2020. The production date of Crane Merchandising Systems
products is now determined by the date code incorporated in the serial number.
The Machine serial number incorporates the build date, in the format:
11yymmddxxxx
11 indicates the BevMax model, yymmdd is the year, month, & date of production, and xxxx is a sequential build
number.
CE Mark & IIA DECLARATION
An updated CE Mark or IIA Declaration document can be provided upon request: If needed please contact
Technical Support Manager in Williston, SC. Phone: [phone] or email [e-mail].
PHYSICAL CHARACTERISTICS
BEVMAX REFRESH
5800-4
5800-E4
3800-4
3800-E4
HEIGHT 72” (182.88 cm) 72” (182.88 cm)
WIDTH 47” (119.38 cm) 39” (99.06 cm)
DEPTH CABINET 32” (81.28 cm) 32” (81.28 cm)
DEPTH WITH SERVICE
DOOR
33.5” (85.09 cm) 33.5” (85.09 cm)
BASE 3.5” (8.89 cm) 3.5” (8.89 cm)
SHIPPING WEIGHT
720 lbs.
(326.59 kg)
TBD lbs.
(TBD kg)
Noise Level Operates at < 70db.
Glass door width is 37.5” (95.25 cm) 5800’s, 28.1” (71.37 cm)
3800’s, height is 68” (172.72 cm) both.

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INSTALLATION & SETUP
RECEIVING INSPECTION
DO NOT STORE THE VENDER OUTSIDE.
Upon receipt, inspect the Vender for any shipping damage. If there is any damage, have the delivery driver note
the damage on the bill of lading and notify Crane Merchandising Systems Customer Service. Although the terms
of sale are FOB shipping point, which requires the consignee to originate shipping damage claims, Crane
Merchandising Systems will gladly help if you must file a claim.
UNPACKING THE VENDER
Remove the stretch wrap, fiberboard edge protectors and corrugated front protector from the outside of Vender.
Do not store the Vender with stretch wrap on. Stretch wrap could bond
to the Vender’s surface, which could damage the finish.
Remove the shipping boards from the bottom of the Vender. The shipping boards are attached by the leveling
legs. To avoid unnecessary damage to the leveling legs or base, remove the shipping boards by using a 1-1/2 inch
or 38 mm socket type wrench to unscrew the leveling legs. Be sure to replace the legs after removing the shipping
boards. Once the skid boards are removed there is 3” (7.62 cm) from base flange to the floor with the leveling
legs screwed all the way in.
Once the Vender is unpacked, check the “B” Tray area for any additional parts, labels, or other information
concerning factory-equipped accessories such as Coin Mechanism, Bill Acceptor and Cashless Devices.
It is recommended the Vender be vend tested before shipping to the location. See INITIAL PROGRAMMING section
of this guide, “Test Mode”, # 9 “Test Vend”.
WARNING: TO AVOID THE POSSIBILITY OF A FIRE HAZARD, DO NOT STORE ANYTHING OR
ALLOW DEBRIS OF ANY KIND TO ACCUMULATE IN THE BOTTOM OF THE SERVICE AREA, IN
AND AROUND THE REFRIGERATION COMPARTMENT OF THE CABINET, OR IN FRONT OF THE
EVAPORATOR AND CONDENSER COILS.
WARNING: ENSURE THAT POWER IS DISCONNECTED FROM THE VENDER BEFORE
INSPECTING OR REPLACING LAMPS, OTHER ELECTRICAL COMPONENTS, OR WORKING
WITH OR ADJUSTING THE VENDING MECHANISM. FAILURE TO COMPLY WITH THESE
INSTRUCTIONS MAY SUBJECT THE USER TO THE RISK OF ELECTRICAL SHOCK OR
MECHANICAL INJURY, WHICH CAN BE SERIOUS OR FATAL.

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ELECTRICAL REQUIREMENTS
Refer to the Machine serial number plate to determine the correct voltage and frequency.In the US and Canada
this is 120Vac, 60Hz, 1P. In Europe, Australia, and other export countries, this is 220/230/240Vac, 50Hz, 1P
depending upon your country voltage. The serial plate also specifies the ampere rating of the Machine. This
Machine must be plugged into a properly rated receptacle with its own circuit protection (fuse or circuit breaker).
Equipment Nominal Power Requirements -
120V / 10.2 A = *1224W (1.224kw)
220V / 5.8 A = *1276W (1.276kw)
240V / 5.8 A = *1392W (1.392kw)
*Note: Watts = V X A
POWER SUPPLY CORD and GROUNDING REQUIREMENTS
In accordance with the National Electrical Code and Underwriters Laboratories Inc., Domestic Vending Machines
are equipped with a three-wire Power Supply Cord and Ground Fault Circuit Interrupter (GFCI). The GFCI device
is provided as part of the Power Supply Cord and is either incorporated directly into the plug or mounted on the
cord adjacent to the plug.
WARNING
•The GFCI protects against current leakage caused by ground faults. The GFCI is not
designed to protect against over current or short circuits.
•DO NOT use the TEST and RESET buttons on the GFCI as an ON/OFF switch.
•The Vending Machine supply cord MUST be plugged directly into a properly
grounded, 3 wire receptacle that is properly protected by a fuse or circuit breaker. If
the receptacle will not accept the power cord plug, it must be replaced with a
properly grounded, 3 wire receptacle in accordance with the National Electrical Code
and Local Codes and Ordinances. The work should be done by a qualified electrician.
•DO NOT USE A 3 WIRE TO 2 WIRE ADAPTOR.
DO NOT REMOVE THE GROUND PIN ON THE PLUG OR IN ANY WAY BYPASS, MODIFY,
DEFEAT, OR DESTROY THE GROUNDING SYSTEM OF THE VENDING MACHINE.
DO NOT USE WITH AN EXTENSION CORD!
DO NOT REMOVE THE WARNING TAG ATTACHED TO THE POWER SUPPLY CORD.
The GFCI must be tested frequently and before each use in accordance with the instructions provided on the
GFCI device. IF THE GFCI DOES NOT PASS THE TEST, DO NOT USE THE MACHINE. Unplug the supply cord from
the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1-803-266-
5001.It is recommended that the Machine be located so that the GFCI device will be accessible after the
Machine is installed. After installation, visually inspect the GFCI and power supply cord to be sure it is not
crushed, pinched, or stretched. Protect the power supply cord during transportation and use. Periodically
inspect the power supply cord for damage. If the cord or plug is worn or damaged, it must be replaced with a
power supply cord of the same type, size and specification as originally provided with the Machine.
DO NOT USE THE VENDING MACHINE UNTIL THE WORN OR DAMAGED CORD IS REPLACED.

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MANUAL T-HANDLE LOCK
Open the Service Door on the right side using the Key provided in the coin return cup, or if shipped with a locking
clip, remove the clip and install the lock. Ensure there is no power to the AC Distribution Box. On Venders with a
main power switch on the AC Distribution Box the switch needs to be in the OFF position. On Venders with a main
power quick disconnect plug on the AC Distribution Box the quick disconnect plug needs to be unplugged. Check
that all connectors are firmly seated on the Vending Machine Control Board (VMC) and at the various Cabinet
Peripheral Control Boards:
•Environmental Board
oRefrigeration control
oLighting control
•Port Board
oPort Motor
oPort Product Sensor
•Cup Motor Board
oCup Motor
oCup Product Sensor
•X Motor Board
oXMotor
•Y Motor Board
oYMotor
Retrieve the main power plug from the hole in the rear of the Vender and plug the cord in a properly grounded
120VAC, 15 Amp receptacle (U.S. and Canada). Open the Service Door and apply power to the AC Distribution
Box (if equipped with a Bill Acceptor, the Acceptor should cycle twice). The Display on the door will briefly show
the software version in use as “Software ###.## (i.e. 006r00) followed by the model number followed by the
default idle message “ENJOY A REFRESHING DRINK”, the LED Light Assemblies should be lit and the cooling unit
should start. If the Display shows “OUT OF SERVICE”, or the cooling unit fails to start, refer to the
TROUBLESHOOTING SECTION of this guide.
SERVICE NOTE
Battery Backup
The battery backup located on the VMC is used to maintain the date and time in case of power interruptions or
any time the main power is off.
FAILURE TO COMPLY WITH THESE INSTRUCTIONS MAY SUBJECT THE USER TO THE RISK OF
INJURY OR ELECTRICAL SHOCK WHICH CAN BE SERIOUS OR FATAL. PERIODICALLY INSPECT THE
POWER SUPPLY CORD FOR DAMAGE. IF THE CORD BECOMES DAMAGED IT MUST BE REPLACED
WITH THE SAME SIZE AND TYPE CORD. CONTACT CRANE MERCHANDISING SYSTEMS FOR
ASSISTANCE.

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PLACING THE VENDER ON LOCATION
!! CAUTION !!
DO NOT TRANSPORT THE VENDER TO OR FROM THE LOCATION
LOADED WITH PRODUCT OR DAMAGE TO THE VENDER MAY RESULT.
The Vender is intended for INDOOR USE ONLY. It should be kept out of direct sunlight and away from any heat
source. This Machine is not suitable for installation in an area where a water jet or hose and nozzle may be used.
The Vender must be on a solid, flat and level surface. Ensure the flooring can bear the weight load of a fully loaded
Vender (approximately 1109 lbs. or 503 kg). The Vender must be positioned close enough to an electrical outlet
so that an extension cord is not required. If the Machine will be subject to user misuse or vandalism, it is
recommended that the Vender be secured to the floor or wall as described in Crane Merchandising Systems
Technical Bulletin 344. Due to the large size and weight of the Vender, never attempt to move the Vender with a
Hand Truck or Stair Climber. Use a pallet jack or Vender/Cooler Dollies at all times when moving the Vender. The
Vender should never be slid or pushed in place. Never side load the leveling legs; doing so will cause damage to
the legs. Do not transport the Vender to or from customer locations loaded with product, as damage may result
due to excessive weight. Be sure to test Vender for proper operation before putting in to service on location. Call
the Crane Merchandising Systems Technical Service Department or your Crane Merchandising Systems
Representative for assistance.
ACCEPTABLE AMBIENT OPERATING TEMPERATURE RANGE
BevMax Refresh 4 Models 5800-4/3800-4 equipment manufactured by Crane Merchandising Systems is
designed to work properly in a temperature range of 75°F to 90°F (23°C to 32°C) in still air 65% R.H. non-
condensing.
LEVEL THE VENDER
Adjust the front leveling legs, ensuring that an even gap exists between the glass door and the top security angle
and receiver box, and then level the Machine front to rear. A carpenter’s level will help verify that the Vender is
level. Leveling legs are adjusted using a wrench or socket 1 ½” or 38 mm in size. If the Vender is to be used in a
bank of equipment, check the top and sides for proper alignment. If you are unable to properly level the Vender,
select an alternate location. NEVER PLACE OBJECTS UNDER THE LEVELING LEGS OF THE VENDER.
DANGER
THE VENDER MUST BE PROPERLY LOCATED AND LEVELED. IF THE MACHINE WILL BE
SUBJECT TO USER MISUSE OR VANDALISM IT IS RECOMMENDED THAT THE VENDER
BE SECURED TO THE FLOOR OR WALL AS DESCRIBED IN CRANE MERCHANDISING
SYSTEMS TECHNICAL BULLETIN 344 TO MINIMIZE THE RISK OF INJURY OR DEATH
FROM TIPPING. CALL THE CRANE MERCHANDISING SYSTEMS TECHNICAL SERVICE
DEPARTMENT OR YOUR CRANE MERCHANDISING SYSTEMS REPRESENTATIVE FOR
ASSISTANCE.
LOCATE THE VENDER
Do not block the rear of the Vender. Maintain a minimum of 4 inches (10 cm) from the wall to ensure adequate
airflow through the condenser and compressor. At the rear of the Vender, make sure nothing obstructs the air
exhaust at the back of the Machine.