CRU Dataport RTX Secure 410-3QR RTXS410-3QR User manual

RTX220 QR - Manual
RTX® Secure 410-3QR User Manual
A9-410-0005 Revision: 1.0
• Hardware-based AES 256-bit Encryption – Offers affordable military-grade AES 256-bit data protection that encrypts
theentireharddrive–includingbootsector,OS,temp,andswaples.
• Meets Industry Standards – All CRU Secure 256-bit product architecture and encryption engine designs meet FIPS140-
2,level3percerticationnumber1471,andallCRUAES256-bitsecuritychipsareNIST&CSEvalidated(FIPSPUB
197).
• Easy-to-Use Security – One physical Security Key is used for all bays and the Security Key can be stored separately
fromtheunittomaketheRTXSecurelessvulnerabletocompromiseiftheunitislostorstolen.NoPINsorpasswords
are needed.
• QuadrupleConnectivity–RTXSecure410-3QRiscompatiblewithfourdifferentinterfaces;USB3,USB2,eSATA,and
FireWire 800.
Models Covered:
RTXS410-3QR
RTXTM

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1. Pre-Installation Steps
1.1 Check the Accessories with Your RTX Secure
Thefollowinglistcontainstheitemsthatareincludedwiththisdevice.
Please contact CRU if any items are missing or damaged:
1.2 Identifying Parts
TakeamomenttofamiliarizeyourselfwiththepartsofRTXSecure.
Thiswillhelpyoutobetterunderstandtheremaininginstructions.
Table of Contents
Accessories Quantity
RTXSecure410-3QREnclosure 1
Power cord 1
USB3Cable 1
USB2Cable 1
FireWire 800 Cable 1
eSATACable 1
ProSoftDataBackupCD* 1
Security Keys 3
Lanyards for Security Keys 3
SecurityKeyIDTag 3
Security Key Labels 6
Packet of Keys 1
1. Pre-Installation Steps 2
1.1 Accessories 2
1.2IdentifyingPartsoftheRTXSecure 2
1.3WarningsandNotices 3
2. Introduction to RAID 3
2.1 Summary of RAID Levels 4
2.2HotSpares(HostStandby) 4
3. Installation Steps 4
3.1 Hard Drive Installation 4
3.2 Setting the Encryption Mode 4
3.3OperatingRTXSecure 5
3.4OptionalCongurationSettings 5
4. LED Behavior 5
5. LCD Menu Screens 5
6. RAID Conguration 5
6.1CreatingaNewRAID 6
6.2ChangingtheRAIDType 6
6.3AddingaNewDrivetoaRAID 6
7. Buzzer and Temperature Conguration 6
8. Usage with Mac and Windows Operating Systems 7
8.1UsagewithMacOSX 7
8.1.1 Formatting a Drive 7
8.1.2 Mounting and Unmounting Volumes 8
8.1.3CreatingaBootDrive 8
8.2 Usage with Windows Operating Systems 8
8.2.1 Formatting a Drive 8
8.2.2 Mounting and Unmounting Volumes 9
9. RAID Is Not A Backup 9
10 Encryption 9
11. Frequently Asked Questions 9
12. Technical Specications 10
*ExclusivelypackagedwithallSKUsthatincludeharddrives
Front of the RTX Secure 410-3QR
LCD Screen
Navigation
Buttons
LEDs
Key Lock
Power and
Access LEDs
Ejection Handle
Encryption Key
Port
Encryption
LEDs Common/
Unique Switch
Bypass/
Encryption
Switch

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1.3 Warnings and Notices
Please read the following before beginning installation.
General Care
• The main circuit board of the HDD is susceptible to static
electricity. Proper grounding is strongly recommended to prevent
electrical damage to the enclosure or other connected devices,
including the computer host. Avoid all dramatic movement,
tapping on the unit, and vibration.
• Avoid placing hard drives close to magnetic devices, high
voltagedevices,ornearaheatsource.Thisincludesanyplace
where the product will be subject to direct sunlight. Do NOT
allow water to make contact with the drives or enclosure.
• Beforestartinganytypeofhardwareinstallation,pleaseensure
that all power switches have been turned off and all power
cords have been disconnected to prevent personal injury and
damage to the hardware.
• Toavoidoverheating,theRTXenclosureshouldbeoperatedina
well-ventilatedareaandinsuchawaythatsufcientairowis
maintained across the controller chips.
• Remove the drives before transporting the RTX enclosure to
prevent damage to the drive interfaces.
RAID
• Use only hard drives that are in perfect condition. Avoid using
drives that have ever developed bad sectors during previous
usage.Thiscouldleadtopossibledevicefailureorlossofdata.
• RTX Secure 410-3QR supports SATA hard drives of various
specicationsanddifferentcapacities.However,werecommend
using drives of the same brand and type for optimal performance.
If drives of different capacities are used in a RAID, the capacity
of the smallest drive will determine how much of each drive is
used.Theadditionalcapacityonthelargerdriveswillnotbe
used by the RAID.
• RAID level 0 will allow you to use the full combined capacity of
the drives, and offers the best data transfer speeds. However,
RAID 0 offers no protection for the data. If one drive fails in a
RAID0,thedataonallofthedrivesisirretrievablylost.Before
creating a RAID, investigate the various RAID types and choose
the one that is best for your needs.
• Always back up data before switching RAID types. Switching
RAID types will destroy current data. You must reformat
your drives afterward.
Encryption
•Though the SecurityKeyportismechanicallyidentical to the
standardMini-USBport,insertingSecurityKeysintoanyother
Mini-USBportmaydamagethekeysandrenderthemuseless.
PleaseonlyuseSecurityKeysinRTXSecureproducts.
•Likewise,insertingaMini-USB cableorotherdevice intothe
RTXSecureSecurityKeyportonthecarriermaycauseinternal
damage and potentially lead to loss of data.
•AnytimepoweriscycledontheRTXSecure,theSecurityKey
should be installed prior to recycling the power in order to
access the data on the drive.
2 Introduction to RAID
ARAID(RedundantArrayofIndependentDisks)isanarrayofmultiple
hard drives that are combined in a way that provides faster performance
and/ordatasafety.YourRTXunitiscapableofcreatingandmanaging
several different varieties of RAID. You may choose your preferred RAID
level based on factors such as disk capacity, desired data safety, and
desired performance.
Back of the RTX Secure 410-3QR
Cooling Fan
Power Supply Power Supply Fan
Power Switch
FireWire Ports
eSATAPort
USB3.0Port

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2.1 Summary of RAID Levels
TheRTXSecure410-3QRsupportsRAIDLevels0,1,5,and10.RAID
Level 5 is most commonly used by those seeking an optimal balance of
speed and data safety.
RAID
Level Description
Required
No. of
Drives*
Data
Redundancy
0Also known as striping. Data distributed
across multiple drives in the array. There is
no data protection.
2Nodata
protection
1Also known as mirroring. All data repli-
catedontwoseparatedisks.Thisisahigh
availability solution, but due to the 100%
duplication, only half the total disk capacity
is available for data storage.
2 1 drive
5Also known as Block-Interleaved Distrib-
uted Parity. Data and parity information is
subdivided and distributed across all disks.
Canwithstandthefailureofonedrive.The
total capacity of all but one of the drives is
available for data storage.
3 or 4 1 drive
10 Also known a stripe of mirrors. Data is
striped across two separate disks and mir-
rored to another disk pair.
41drive**
*TheRAIDlevelbecomesavailableasamenuoptionwhenexactlythesenumbersof
harddrivesareinstalledinsideoftheRTXenclosure.
**IfbothdrivesineithertheRAID0orRAID1setfail,thentheentireRAIDwillfail.If
only one drive in each of the RAID 0 and RAID 1 sets fail, then the RAID is preserved.
2.2 Hot Spares (Host Standby)
Hot spares are connected as part of your RAID and are switched into
operation when a drive fails. RAID 5 will support hot spares when
conguredwiththreeharddrives(displayedasa“RAID53d”onthe
LCD).Whenadrivefails,theRTXenclosurewillimmediatelyrebuild
the RAID. After that a new drive will need to be inserted in place of the
failed one. Replacement drives should preferably be the same model
and capacity as the failed one.
3 Installation Steps
3.1 Hard Drive Installation
a. PulltheejectionhandleontheTrayFreebaytoopenthebaydoor.
b. Insert a SATA hard drive
into the bay. Make sure it is
label-side up with the SATA
connection on the drive
inserted rst toward the rear
of the enclosure.
c. Shut the bay door.
Sticker Card
Use the stickers on the provided sticker card to label each drive if you
plantouseUniqueEncryptedMode(seeSection3.2).Thiswillprevent
thedrivesfromgettingmixedupwhentheyareremovedfromthebays.
3.2 Setting the Encryption Mode
The RTX Secure has three modes that determine how it handles
SecurityKeys.Thestatusofthemodeisdeterminedatpowerup.After
the unit has been successfully mounted by the system, the Security Key
may be removed and stored in a safe location. Changing the position of
theswitchesonthebottomoftheRTXaftertheunithassuccessfully
been mounted will not change the mode used at power up.
Note: Always ensure that the correct encryption mode is selected
beforepoweringontheRTXSecure.Failuretodosomayresultina
failedRAIDalarm.Thiswillnotaffectyourdata,whichwillbecome
accessible once the correct encryption mode is set.
Unique Encrypted Mode
Thisisthemostsecuremodeofoperation.ASecurityKeyisrequired
to access data, and each bay is loaded with its own unique 256-bit
security value from the Security Key. These security values are all
stored in one Security Key. Each time a hard drive is loaded into the
RTXSecure,itmustbeloadedintothesamebay.Fliptheleftswitch
onthebottompaneldownto“Unique”andtherightswitchdownto
“Encrypted.”
Common Encrypted Mode
Thismodeallowsharddrivestobelocatedindifferentbayswithinthe
unit after the array is formatted. A Security Key is required to access
data. Each bay uses the same security value from the Security Key.
Fliptheleftswitchonthebottompanelupto“Common”andtheright
switchdownto“Encrypted.”TheEncryptionDisplayCommonKeyLED
will illuminate.
Bypass Mode
ASecurityKeyisnotrequiredtoaccessdata.Thisoptioncannotbe
used with encrypted hard drives. Flip the right switch on the bottom
panelto“Bypass.”ThisoptiondisablestheCommon/Uniqueswitch.
TheEncryptionDisplayBypassLEDwillilluminateandthedrivebay
Encryption Active LEDs will remain off.
Note: When switching the encryption mode, the RAID controller will
still see a valid volume even when it shouldn’t. You must rebuild the
RAID whenever you change the encryption mode. Failure to do so will
not result in the loss of data, but will result in the inability to see some
or all established RAID sets.

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3.3 Operating The RTX Secure
a)ConnecttheRTXSecuretoapoweroutletwiththeincludedpower
cord.
d)InstalltheharddrivesintotheRTXSecure(SeeSection3.1).
e)Setthedesiredencryptionmode(SeeSection3.2).
f)InserttheSecurityKeyintotheMini-USBSecurityKeyPortonthe
bottomoftheRTXSecureifthedrivesbeingusedintheRTXSecure
are encrypted or intended to be encrypted.
g)TurnontheRTXSecurebyippingtheswitchontherearoftheunit.
h)WhenusingtheUniqueorCommonEncryptedModes,waitforeach
LEDalongthebottompaneloftheRTXSecuretolightgreen.These
encryptionstatusLEDscorrespondtooneoftheTrayFreeBaysabove
them with the leftmost LED representing the top bay and the rightmost
LED representing the bottom bay. When all encryption status LEDs that
correspond to a bay with a drive inside are lit green, encryption is
activated and the Security Key may be removed and stored in a safe
location.
i) Congure your drives with at least one RAID set. Follow the
appropriate setup instructions in Section 6.
Once a RAID set has been created, it will show up as a blank,
unallocated volume and you’ll need to format it before you can use
it. Note that formatting a volume or creating a RAID set will
erase all data on the hard drive, so be sure to back up your data
before installing the hard drives into this enclosure and before
beginning this operation. See Section 10 for instructions on how to
format the volume with Mac or Windows operating systems.
3.4 Optional Conguration Settings
Missing Security Key Notication
After the RTX Secure performs its power-on self-test and there is
no Security Key inserted, there is a ve-second period where the
encryption status LEDs will blink red and orange. During this period
oftime,aSecurityKeycanstillbeinserted. When the RTX Secure
detects the key’s insertion, it will continue its power on sequence.
Hot Swapping Encrypted Hard Drives
Hot swapping of hard drives is supported by the RTX Secure as a
default feature. Make sure the correct Security Key is installed when
hot swapping an encrypted hard drive. If the Security Key is not
installed or an incorrect Security Key is detected, the bay will not
powerupandthebay’sEncryptionStatusLEDwillashorange.
4 LED Behavior
LED Behavior
Unit Power Glowsgreenwhenthepowerswitchisinthe“on”position.
System • Glowsgreenwhensystemisperformingasexpected.
• Glowsamber when a drive or the enclosure interior reaches the
preset warning temperature.
• Glowsredwhenadriveortheenclosureinteriorexceedsthe
preset warning temperature.
RAID • Glowsgreenwhensystemisperformingasexpected.
• Glowsamber when the RAID is degraded or is being rebuilt.
• Glowsred when the RAID has failed or is invalid.
Drive Power Glows green when the drive is in the unit and receiving power.
Drive Activity Glows amber* when the drive is being accessed, either reading or
writing from the drive.
*TheDriveActivityLEDiscontrolleddirectlybytheharddrive.Whencertainmodelsof
harddrivesareused,theamberglowmayremainconstantorwillnotlight.Thisisconsid-
ered normal operation.
5 LCD Menu Screens
UsetheNavigationButtonstochangescreens.
Screen Description
Mode Shows the RAID level used.
Status Indicates the overall health of the RAID. Available status messages
areNormalorDegraded.
Disk Indicates the status of the individual disk in the numbered hard drive
slot:
• OK: Indicates that the hard drive is in use or ready to use
• No Disk: Indicates that the hard was removed or not installed
• Unused: A new drive was installed and is not used by the RAID
• Failing: Indicates the drive is malfunctioning.
DiskTemp Displays temperature of the individual disk in the numbered slot.
SysTemp Displays overall temperature inside the system.
Fan Status Indicates whether the fan is operating normally or has failed and is in
needofareplacement.ContactTechnicalSupportifthefanhasfailed
to arrange for a repair.
Change RAID
Mode
AllowsyoutochangetheRAIDlevel(seesection6.2).
6 RAID Conguration
YoumayskipthissectionifyoupurchasedtheRTXSecure410-3QR
pre-conguredwithdrives.TheRTXSecure410-3QRshipswithRAID5
as the default mode.
TheRTXSecure410-3QRoffersfouroptionsforRAIDconguration.See
Section 2.1 for details on the available options. Stop all data transfers
before setting or changing RAID types or rebuilding a degraded array.

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Failure to do so can result in the loss of data.Tosetuporchange
theRAIDtype,disconnectalldatacablesandreboottheRTX.Afterthe
unithasinitialized,theLCDwilldisplaythedrives’modeandstatus.
6.1 Creating a New RAID
Use the LCD and menu selection buttons to complete these steps if
youdidnotpurchaseyourunitpre-congured.Changing RAID levels
will erase any data on the drives. Make a backup copy of any
data you wish to keep before changing the RAID.
a. DisconnecttheRTXenclosurefromthecomputer.
b. Insertfourharddrives(preferablyallthesamemake,model,and
capacity)intotheRTXenclosureandipthepowerswitchonthe
rear of the unit.
c. AftertheRTXenclosure bootsup,itwillbegin alarmingandthe
LCDwilldisplaytheerror“Error:NotaRAIDSet”.PresstheEnter
button to silence the alarm.
d. Press the Enter button a second time and the LCD screen will ask
“MakeNewRAID?”PressEntertoconrm.
e. The LCD will display “Select RAID Type”. Press Up or Down to
cycle through to your desired RAID type and press Enter.
f. Thescreenwilldisplay“WillEraseallDataOK?”Pressing Enter
will result in the loss of all data on the drives. Ensure all data
is backed up, then press Enter.
g. ThenewcongurationwillbeselectedandtheRTXenclosurewill
reboot.TheRAIDisnowcreated.
6.2 Changing the RAID Type
a. DisconnecttheRTXenclosurefromthecomputer.
b. Press the UpbuttontocycletheLCDmenutothe“ChangeRAID
Mode”screenandpresstheEnter button.
c. The LCD will display “Select RAID Type”. Press Up or Down to
cycle through the available options to your desired RAID type and
press Enter.
d. Thescreenwilldisplay“WillEraseallDataOK?”Pressing Enter
will result in the loss of all data on the drives. Ensure all data
is backed up, then press Enter.
e. ThenewcongurationwillbeselectedandtheRTXenclosurewill
reboot.TheRAIDisnowcreated.
f. TheRTXenclosurehasbeenconguredandisreadyforoperation.
Follow the instructions for the appropriate operating system usage
instructionstoinitializeandformatthedrives.
6.3 Adding a New Drive to a RAID
TheSecurityKeymustbepresentwhenanyfaileddrivesarereplaced.
If the Security Key is not installed or an incorrect Security Key is
detected, the bay will not power up and the bay’s Encryption Status
LEDwillashorange,preventingtheRAIDfromrebuilding.
Always ensure that the correct encryption mode is selected before
poweringontheRTXSecure.Failuretodosomayresultinafailed
RAIDalarm.Butdon’tworry,yourdatawillremainintactandwillbe
accessible once the correct encryption mode is set.
NOTE: Any data on the new hard drive will be destroyed when
the drive is added to the RAID.
RAID 0
Never remove a drive from a RAID 0 as this will cause the loss of
all data. In the event of a disk failure for a RAID 0, the RAID will be
destroyed. Add a drive and then press the Up button to create a new
RAID. Follow the display prompts to build a new array.
RAID 1, 5, and 10
In the event of a disk failure or removal, the RAID will continue to
functioninadegradedstate.AddanewdisktotheRTXSecure410-
3QRtorebuildtheRAID.Afterthenewdrivehasbeendetected,theRTX
enclosurewillasktoaddanewdisk.PresstheEnterbuttontodoso.The
diskwillbeaddedtotheRAIDandtheRAIDwillbegintorebuild.The
LCD screen will display the percent complete for the rebuild. Rebuild
timesvary,a1TBharddrivetakesjustover3hourstorebuild.Youcan
toggle to the approximate time remaining by pressing enter on the
front panel.
7 Buzzer and Temperature Conguration
The RTX Secure 410-3QR is compatible with CRU Congurator
3.5 or higher, which allows IT administrators to change internal
settings to meet individual needs. Congurator allows the user
to set the password, enable and disable audible alarms, and change
temperaturealarmsandwarningssettings.TodownloadCongurator
andthefullConguratormanual,visitwww.wiebetech.com/software/
congurator.php.

RTX220 QR - Manual
Page7
7.1 Accessing Congurator
In order for Congurator to access the RTX enclosure, connect RTX
Secure410-3QRtothecomputerviaUSB2orFireWire.
7.2 Customizable Options
The following options are available on the Alerts tab of the
Congurator:
Conguration PIN
This feature allows you to set a PIN to prevent unauthorized
conguration.ThedefaultPINis0000.TheRTXenclosureonlyrequires
youtoenteraPINifadifferentvaluehasbeenset.
Buzzers
Placeacheckintheboxestoindicatewhichwarning/alarmbuzzers
youwanttobeactivatedorremoveacheckfromtheboxesnexttothe
buzzersyouwanttodeactivate.Whenabuzzersounds,pressEnter on
thefrontoftheRTXenclosuretotemporarilysilenceituntiltheRTX
enclosureisnextrebooted.
System Warning Buzzer
This buzzer will sound when a drive reaches the temperature set
using the Drive temperature warning slider below.Thisbuzzeris
disabled by default. As a visual alert, the System Status LED will glow
amber when the temperature is reached, regardless of whether the
buzzerisenabledornot.
System Alarm Buzzer
Thisbuzzerwillsoundon3occasions:
• When a drive reaches the temperature set using the Drive
temperature alarm slider below
• When the enclosure reaches the temperature set using the
Enclosure temperature warning slider below
• When the fan fails
Asavisualalert,theSystemStatusLEDonyourRTXenclosurewill
glow red when any of these three situations occur, regardless of
whetherthebuzzerisenabledornot.
RAID Warning Buzzer
ThisbuzzerwillsoundwhentheRTXenclosureisindegradedRAID
mode (a drive has failed and is in need of rebuild or the RAID is
rebuilding).Thisbuzzer isdisabledbydefault.TheRAIDStatusLED
will glow amber if this occurs, regardless of whether the buzzer is
enabled or not.
RAID Alarm Buzzer
This buzzer will sound when the RAID has failed or is invalid. The
RAID Status LED will glow red if this occurs, regardless of whether the
buzzerisenabledornot.
Temperature Sliders
WhenyourRTXenclosurereachesacertaintemperature,buzzerswill
soundiftheyareenabled(seetheBuzzerssubsectionabove)andthe
fan will kick on. You may want to change these default temperatures
according to your environment. With these sliders, you can change the
default temperatures of the:
• Enclosure fan kick-on
• Enclosure temperature warning
• Drive temperature warning
• Drive temperature alarm
8 Usage with Mac and Windows Operating Systems
8.1 Usage with Mac OS X
8.1.1 Formatting a Drive
To format, use Disk Utility (pictured above, right), which can be
found in the Applications folder.
a. Click on the drive in the window to the left.
b. Click the Erase tab in the window to the right.
c. Select the format type. Most users prefer Mac OS Extended
with Journaling (HFS+), which is required for compatibility with
TimeMachine(OS10.5ornewer).IfyouneedtouseyourRTXwith
both Mac and Windows computers, select MS-DOS File System
instead.
d. Enter a name for the new volume and then click Erase to start the
process.

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Page 8
in the left-hand navigation pane and select Manage. The
Computer Management window will open.
b. In the left pane of this window, left-click on Disk Management
(labeled‘B’inthepicturebelow).
c. ThedriveshouldappearinthelistofDisksinthelowermiddle/
right pane. You may need to scroll down to see it. If the drive is
already formatted, you can identify it easily by its volume name.
If the Device Properties Box (labeled ‘C’ in the picture below)
says “Not Initialized”, you’ll need to initialize the disk before
formatting it.
Right-click on the Device Properties Box and select Initialize
Disk. If you are prompted to select a partition type, select MBR
forvolumes2TBorsmaller,orGPTforvolumeslargerthan2TB.
NOTE: Windows XP does not support GPT for volumes
largerthan2TB.
d. To format the volume, right-click the Drive Properties Box
(labeled‘D’inthepicturebelow)andselectNew Partition…
(WindowsXP)orNew Simple Volume...(WindowsVista,7,8,
Server2008,Server2008R2,Server2012).
e. Unless you wish to customize the settings in these dialog
prompts, Click NextontheSelectPartitionType (showsupin
Windows XP only), Specify Volume/Partition Size, and Assign
Drive Letter or Path dialog prompts, leaving the default settings.
f. Youwillnowseeawindowthatallowsselectionofalesystem.
Choose NTFSandenteranameforthenewvolume.Besureto
checktheboxlabeledQuick Format, which will ensure that the
formatting process takes less than a minute.
g)Click“Next”andthen“Finish”tostarttheformatprocess.When
the format is complete, the Drive Properties Box will update to
showthenewvolumename.Thenewvolumecannowbefoundby
double-clickingontheMyComputericononthedesktop(Windows
8.1.2 Mounting and Unmounting Volumes
IftheharddriveinstalledintheRTXenclosureisalreadyformatted,
aniconrepresentingthedrive’svolumewillappear(mount)onthe
desktop. You can begin using the volume right away. If the drive is
unformatted, a message will appear on the desktop saying that the
diskisunreadable.UseOSX’sDiskUtilitytoeasilyformatthedrive
(seesectionabove).
Unmount the volume before powering down the unit by dragging the
volume’s icon to the Trash, or by selecting the volume then pressing
Command-E.Disconnectingtheunitwithoutrstunmountingthe
volume can result in data loss.
8.1.3 Creating a Boot Drive
Toactivatethisfeature,youmustrstinstallOSXontheharddrive
inyourcarrier.Theeasiestway to dothisistoclone anexisting
system drive using a utility such as Carbon Copy Cloner or Super
Duper. Next, go to System Preferences →Startup Disk. A
window will list the available bootable volumes. Select the volume
from which you wish to boot. Another method is to hold down the
Option key during boot up. A screen should appear that allows you
toselectthevolumeyouwishtouse.Thisisusefulifyouareonly
sporadicallybootingfromtheRTXharddrive.
8.2 Usage with Windows Operating Systems
8.2.1 Formatting a Drive
Whenyou rst mount a drive to a Windows operatingsystem, a
pop-up window will ask you if you would like to format it. Click
Format Disk and skip to Step F. If the prompt does not pop up, use
the Disk Management utility by following these steps:
a. Right-click on the My Computer icononthedesktop(Windows
XP) or the Computer button in the Start Menu (Windows
Vista,7,Server2008,Server2008R2,Server2012),thenselect
Manage. For Windows 8, select your Desktop, then open
Windows Explorer from the toolbar. Right-click on Computer

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XP),byclickingontheComputerbuttonintheStartMenu(Windows
Vista,7,Server2008,Server2008R2),orbyclickingon“Computer”
inthenavigationpaneofaWindowsExplorerwindow(Windows8,
WindowsServer2012).
8.2.2 Mounting and Unmounting Volumes
IftheharddriveinsideoftheRTXSecureareinaRAIDwhichis
already formatted, you can begin using the volume right away.
When the RTX Secure is properly connected and turned on, a
window may open to allow you access to the volume. If no window
appears, nd the volume by double-clicking on the My Computer
icononthedesktop(WindowsXP),byclickingtheComputerbutton
intheStartMenu(WindowsVista,7,Server2008,Server2008R2),
or by clicking on Computer in the navigation pane of a Windows
Explorerwindow(Windows8,WindowsServer2012).
UnmounttheRTXSecurebeforepoweringitdownbyleft-clicking
the green arrow icon on the task bar (in Windows XP) or the
USBplugiconwiththegreencheckmarkontheDesktoptaskbar
(WindowsVista,7,8,Server2008,Server2008R2,Server2012),
and then selecting the proper device from the menu that pops up.
Youmayhavetoclickonthe“ShowHiddenIcons”arrowonthetask
bartondthecorrecticon.Windowswillindicatewhenitissafe
todisconnecttheRTXSecure.Disconnectingtheunitwithoutrst
ejecting it can result in data loss.
9 RAID Is Not A Backup
Because your RTX Secure features redundant RAID modes which
protectagainstaharddrivemechanicalfailure,itisanexcellent
part of any backup strategy. However, a RAID is not, in itself, a
backup strategy. Many things besides hard drive failure can damage
or erase your data:
• Corruption caused by unexpected disconnection during data
access (e.g. a cable is unplugged during a data transfer, or the
computercrashesorlosespowerwhilewritingtothedrives)
• Corruptionordestructioncausedbyvirusesorothermalware
• Sabotagebyadisgruntledemployeeoracquaintance
• TheftofyourRTXSecure
• Naturaldisasterssuchasre,ooding,etc.
Considering these possibilities, any single copy of your important
datamustalwaysbeconsideredatrisk.That’swhybackingupisso
important.Followthe3-2-1backuprule.Datashouldexistinthree
different places on two different storage media and at least one of
those copies should be maintained offsite.
Without an effective backup strategy, recovering data may be
impossible,or the cost of data recovery maybe quite expensive.
TheCRUwarrantydoesnotcovercostsassociatedwithdataloss
(nordothewarrantiesofotherharddrivemanufacturers).
Planaccordinglyandbackupdatatominimizedowntime!
10 Encryption
• TheRTXSecureusesfulldiskhardwareencryptiontoencrypt
the entire contents of the drive—including the boot sector, operating
systemandallles—withoutperformancedegradation.
• TheSecurityKeymustbeinstalledprior to powering on the
RTX Secure for the data to be decrypted on the drive. If the key
isexternally connected to the Mini-USB Security Key Port andis
not internally installed, then once it has been accepted, it may be
removed and stored in a safe location. Always store Security Keys
apart from the data so that in the event that the drive is lost or
stolen, the data is protected.
• Whenadriveisformattedusinganencryptionkey,thesame
oraduplicatekeymustbeusedinordertoaccessthedata.There
isno“backdoor”toaccessthedata;lostkeysmakedatarecovery
virtually impossible.
11 FAQ
Why won’t my hard drives mount on my computer?
If the drives are encrypted, make sure that Bypass Mode is not
engaged at power up. If it is, set the encryption mode to the
appropriate mode and then recycle power on the enclosure. If
thedrivesarenotencrypted,thenmakesurethatBypassmodeis
engaged, or the drives will not mount.
If the encryption mode is correct, check to make sure you are using
thecorrectSecurityKey.ThenrefertoSection3.3fortheproper
procedureonstartinguptheRTXSecurewithaSecurityKey.
Next,tryremovingeachdrivefromtheRTXSecureandreseating
themintheirTrayFreeBays.IfyouareconnectedviaeSATA,make
sureyouhaveeSATAdriversproperlyinstalledinyourOS.
I’ve attached my RTX Secure 410-3QR and can see the
volume, but it shows up twice. Which one is real?
IfyouareseeingyourRTXSecurevolumemountedtwice,chances
aretheunitisconnectedtothecomputerusingboththeeSATAand
FireWire connections. When this is the case, the OS may attempt
tomounttheRTXSecuretwiceresultingintwovolumesappearing.
Simplyunmountthevolumes,turnofftheRTXSecure,andunplug
one of the connections to resolve the problem.
Is there a way to use Bypass Mode on certain bays and use
an encryption mode on others?
Thereisnowaytobypassindividualbaysandsetotherstousean
encryption key.
RTX Secure is complaining that my RAID is degraded or
failed, and replacing disks does not solve the issue. Why?
Check the encryption mode to make sure that Unique Encrypted
Mode is selected. When the drives are encrypted with unique
encryptionkeys,butthe RTX SecureissettoCommon Encrypted
Mode,onlythetopbaydrivewillmount,andconsequentlytheRTX
SecurewillcomplainthattheRAIDhasdegradedorfailed.Butdon’t
worry, your data will remain intact and will be accessible once the
correctencryptionmodeisset.ThisisbecausetheSecurityKey

RTX220 QR - Manual
Page 10
FOR OFFICE OR COMMERCIAL USE
can hold a unique 256-bit security value for up to 8 bays and only
therstvalueontheSecurityKeyisusedwhentheRTXSecureis
settouseCommonEncryptedMode.Asaresult,therstbaywillbe
accessible, but all other bays will fail the encryption check since the
rstsecurityvaluewillnotmatchthesecurityvaluesusedtoencrypt
the other drives.
I used to see all of the drives in the RTX Secure mount on
my computer, but now only the top bay drive mounts. Why?
Check the encryption mode to make sure that Unique Encrypted Mode
is selected. When the drives are encrypted with unique encryption keys,
buttheRTXSecureissettoCommonEncryptedMode,onlythetopbay
drivewillmount,andconsequentlytheRTXSecurewillcomplainthat
theRAIDhasdegradedorfailed.Butdon’tworry,yourdatawillremain
intact and will be accessible once the correct encryption mode is set.
ThisisbecausetheSecurityKeycanholdaunique256-bitsecurity
valueforupto8baysandonlytherstvalueontheSecurityKeyis
usedwhentheRTXSecureissettouseCommonEncryptedMode.
Asaresult,therstbaywillbeaccessible,butallotherbayswillfail
theencryptionchecksincetherstsecurityvaluewillnotmatchthe
security values used to encrypt the other drives.
12 Technical Specications
ProductName RTXSecure410-3QR
RAID Levels RAID 0, 1, 5, 10
InterfaceTypes&
Speeds
• USB2:upto480Mbps
• USB3:upto3.2Gbps
• eSATA:upto3Gbps
• FireWire800:upto800Mbps
Compatibility 3.5”SATAharddrives(SATA1,SATA2,andSATA3)
LED Indicators • PowerIndicator
• SystemIndicator
• RAIDIndicator
• BayPowerIndicator(oneperbay)
• DiskActivityIndicator(oneperbay)
Controller Display LCD screen with backlight/control panel
Operating System
Requirements
• Windows8,7,Vista,orXP
• WindowsServer2012,2008,and2003productfamilies
• MacOSX10.4.xorhigher
• Linuxdistributionsthatsupporttheconnectiontypeused
Power Switch 2 position: On / Off
Power Supply Input: 100-240VAC
Output: 120 Watts
Compliance EMI Standard: FCC Part 15 Class A, CE
EMCStandard:EN55022,EN55024
Shipping Weight 13pounds(withoutdrives)
18pounds(withdrives)
Dimensions 10.63”x6.89”x7.87”(270mmx175mmx200mm)
TechnicalSupport Contact us at www.cru-inc.com/support. We also offer phone
supportat(800)260-9800or(360)816-1800.
RTXisaregisteredtrademarkandTrayFreeisatrademarksofCRUAcquisitionsGroup,LLC.Othermarksaretheproperty
of their respective owners. © 2008, 2013 CRU Acquisitions Group, LLC.
Limited Product Warranty
CRU-DataPort(CRU)warrantsthisproducttobefreeofsignicantdefectsinmaterialandworkmanshipforaperiodof
three years from the original date of purchase. CRU’s warranty is nontransferable and is limited to the original purchaser.
Limitation of Liability
Thewarrantiessetforthinthisagreementreplaceallotherwarranties.CRUexpresslydisclaimsallotherwarranties,
including but not limited to, the implied warranties of merchantability and tness for a particular purpose and non-
infringementofthird-partyrightswithrespecttothedocumentationandhardware.NoCRUdealer,agent,oremployeeis
authorizedtomakeanymodication,extension,oradditiontothiswarranty.InnoeventwillCRUoritssuppliersbeliable
foranycostsofprocurementofsubstituteproductsorservices,lostprots,lossofinformationordata,computermalfunc-
tion, or any other special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or
inability to use any CRU product or service, even if CRU has been advised of the possibility of such damages. In no case
shallCRU’sliabilityexceedtheactualmoneypaidfortheproductsatissue.CRUreservestherighttomakemodications
and additions to this product without notice or taking on additional liability.
FCC Compliance Statement:“ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowing
twoconditions:(1)Thisdevicemaynotcauseharmful interference, and (2) this device must accept any interference
received,includinginterferencethatmaycauseundesiredoperation.”
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15of
theFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequip-
mentisoperatedinahomeorcommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications.
IntheeventthatyouexperienceRadioFrequencyInterference,youshouldtakethefollowingstepstoresolvetheproblem:
1)Ensurethatthecaseofyourattacheddriveisgrounded.
2)UseadatacablewithRFIreducingferritesoneachend.
3)UseapowersupplywithanRFIreducingferriteapproximately5inchesfromtheDCplug.
4)Reorientorrelocatethereceivingantenna.