Culligan 9" User manual

Culligan® High
Efciency Twin
Automatic
Water
Softeners
Owners Guide

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Thank You
And Welcome To Your New World Of Better Living With
Culligan Water.
The Culligan HE Twin Water Softeners with Soft-Minder® Meter and Aqua-Sensor®
sensing device are tested and certed by WQA against ORD0902, CSA B483.1,
NSF/ANSI Standard 44 for the effective reduction of hardness (calcium and
magnesium), as veried and substantiated by test data.
For installations in Massachusetts, Massachusetts Plumbing Code
248 CMR shall be adhered to. Consult your licensed plumber for installation of
this system. This system and its installation must comply with state and local
regulations. The use of saddle valves is not permitted.
If this is your rst experience having soft, conditioned water in your home, you’ll be amazed at the
marvelous difference it makes. We promise that you’ll never want to be without it again.
Congratulations, too, on selecting one of the “rst family” of water conditioners in the prestigious
Culligan High Efciency Softeners. With Culligan’s many years of knowledge and experience
in water treatment, you can be condent that the model you selected has been designed and
engineered to provide years of service with a minimum of care and attention.
Some localities have corrosive water. A water softener cannot correct this problem and so its printed
warranty disclaims liability for corrosion of plumbing lines, xtures or appliances. If you suspect
corrosion, your Culligan Dealer has equipment to control the problem.
Sodium Information: Water softeners using sodium chloride for regeneration add sodium to the
water. Persons who are on sodium restricted diets should consider the added sodium as part of their
overall sodium intake.
Attention Culligan Customer:
The installation, service and maintenance of this equipment should be rendered by a qualied
and trained service technician. Your local independently operated Culligan dealer employs
trained service and maintenance personnel who are experienced in the installation, function and
repair of Culligan equipment. This publication is written specically for these individuals and is
intended for their use.
We encourage Culligan users to learn about Culligan products, but we believe that product
knowledge is best obtained by consulting with your Culligan dealer. Untrained individuals who
use this manual assume the risk of any resulting property damage or personal injury.

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Performance Data Sheets are included in this manual for various Culligan HE Twin Softener models.
Refer to the Performance Data Sheet for your specic softener, as there are slight differences between
the models. The softener warranty is located on page 72 of this Owner’s Guide.
Specications ........................................................................................................................4
Introduction ...........................................................................................................................6
How Your Water Conditioner Works ........................................................................................9
Modes of Operation .............................................................................................................11
Installation ...........................................................................................................................15
Programming .......................................................................................................................31
Salt Supply, Usage and Service .............................................................................................45
Care and Cleaning of your Water Conditioner ........................................................................46
Sanitizing Procedure ............................................................................................................48
Things to Check Before Calling for Service ..............................................................................49
Error Codes .........................................................................................................................50
Performance Data Sheets
Culligan High Efciency Twin 9” Water Softener with Soft-Minder® Meter ...................................52
Culligan High Efciency Twin 9” Water Softener with Aqua-Sensor® Sensing Device ....................53
Culligan High Efciency Twin 10” Water Softener with Soft-Minder® Meter .................................54
Culligan High Efciency Twin 10” Water Softener with Aqua-Sensor® Sensing Device ..................55
Culligan High Efciency Twin 12” Water Softener with Soft-Minder® Meter .................................56
Culligan High Efciency Twin 12” Water Softener with Aqua-Sensor® Sensing Device ..................57
Culligan High Efciency Twin 14” Water Softener with Soft-Minder® Meter .................................58
Culligan High Efciency Twin 14” Water Softener with Aqua-Sensor® Sensing Device ..................59
Electrical Schematic ..............................................................................................................60
Parts List ..............................................................................................................................62
Records and Data ................................................................................................................71
Culligan Limited Warranty ....................................................................................................72
Index ..................................................................................................................................74
Table of
Contents
3

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Culligan High Efciency Twin Water Conditioners with
Aqua-Sensor® Device or Soft-Minder® Meter—Downow Regeneration
Model 9" Model 10" Model 12" Model 14" Model
Control Valve 1” Reinforced Thermoplastic w/ HE Circuit Boards
Overall Conditioner Ht 56 in 62 in 60 in 73 in
Media Tank Design Quadra-Hull™
Media Tank Dimensions
(Dia x Ht) 9 x 48 in 10 x 54 in 12 x 52 in 14 x 65 in
Salt Storage Tank
Dimensions (Dia x Ht) 18 x 43 in 18 x 43 in 18 x 43 in 24 x 42 in
Exchange Media, Type
and Quantity Cullex® Media, 1.0 ft3Cullex Media, 1.5 ft3Cullex Media, 2.0 ft3Cullex Media, 3.0 ft3
Underbedding, Type and
Quantity
Cullsan®
Underbedding, 12 lb
Cullsan
Underbedding, 15 lb
Cullsan
Underbedding, 20 lb
Cullsan
Underbedding, 25 lb
Exchange Capacity @ Salt
Dosage Per Recharge
17,854 gr @ 4.0 lb 26,781 gr @ 6.0 lb 31,352 gr @ 7.0 lb 51,726 gr @ 12 lb
27,108 gr @ 8.0 lb 40,662 gr @ 12.0 lb 48,458 gr @ 16.0 lb 75,582 gr @ 24 lb
31,736 gr @ 12.0 lb 47,604 gr @ 18.0 lb 59,267 gr @ 18.0 lb 88,549 gr @ 36 lb
Efciency rated dosage1 4,463 gr/lb @ 4 lb
salt dosage
4,463 gr/lb @ 6 lb
salt dosage
4,479 gr/lb @ 7 lb
salt dosage
4,310 gr/lb @ 12 lb
salt dosage
Freeboard to Media214.5 in 14.5 in 16 in 25 in
Freeboard to
Underbedding344.5 in 47.5 in 46 in 59 in
Salt Storage Capacity 375 lb 375 lb 375 lb 600 lb
Rated Service Flow @
Pressure Drop 9.0 gpm @ 11 psi 9.4 gpm @ 12 psi 10.0 gpm @ 10 psi 10.6 gpm @ 11 psi
Auxiliary Flow Rate410.8 gpm @ 15 psi 11.0 gpm @ 15 psi 12.6 gpm @ 15 psi 12.8 gpm @ 15 psi
Total Hardness, Maximum 75 gpg 99 gpg 99 gpg 99 gpg
Total Iron, Maximum 5 ppm
Hardness to Iron Ratio,
Minimum 8 gpg to 1 ppm
Operating Pressure 20-125 psi [138–862 kPa]
Operating Pressure
(Canada) 20-90 psi [138–621 kPa]
Operating Temperature 33-120°F [0–49°C]
Electrical Requirements 24V/60 Hz
Electrical Power
Consumption, Min/Max 8.4 watts/21.6 watts
Drain Flow, Maximum52.5 gpm 2.5 gpm 3.0 gpm 5.3 gpm
Recharge Time, Average6
Recharge Water 78 minutes 67 minutes 62 minutes 76 minutes
Consumption, Average647 gallons 45 gallons 67 gallons 155 gallons
1 The efciency rated dosage is only valid at the stated salt dosage and is efciency rated according to NSF/ANSI Standard 44.
2 Measured from top of media to top surface of tank threads (backwashed and drained).
3 Measured from top of underbedding to top surface of tank threads.
4 Auxiliary ow rates do not represent the maximum service ow rate used for determining the softener’s rated capacity and
efciency and that continuous operation at these ow rates greater than the maximum service ow rate may affect capacity and
efciency performances.
5 Backwash at 120 psi.
6 10 minute backwash, 4 lb. 9” model, 6 lb. 10” model, 7 lb. 12” model, or 12 lb. 14” model salt dosage.
Specications

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Culligan High Efciency Twin Softener—Upow Regeneration
Model 9" Model 10" Model
Control Valve 1” Reinforced Thermoplastic with HE Circuit Board
Overall Conditioner Height 56 in 62 in
Media Tank Design Quadra-Hull™
Media Tank Dimensions (Dia x Ht) 9 x 48 in 10 x 54 in
Salt Storage Tank Dimensions (Dia x Ht) 18 x 43 in
Exchange Media, Type and Quantity Cullex® Media, 1.0 ft3Cullex Media, 1.5 ft3
Underbedding, Type and Quantity Cullsan® Underbedding, 12 lb Cullsan Underbedding, 15 lb
Exchange Capacity @ Salt Dosage Per Recharge
17,854 gr @ 4.0 lb 26,781 gr @ 6.0 lb
27,108 gr @ 8.0 lb 40,662 gr @ 12.0 lb
31,736 gr @ 12.0 lb 47,604 gr @ 18.0 lb
Efficiency rated dosage1 4,463 gr/lb @ 4 lb salt dosage 4,463 gr/lb @ 6 lb salt dosage
Proportional Brining Efficiency Rating2 5,250 gr/lb @ 4 lb salt dosage 5,247 gr/lb @ 6 lb salt dosage
Freeboard to Media3 14.5 in 14.5 in
Freeboard to Underbedding4 44.5 in 47.5 in
Salt Storage Capacity 375 lb
Rated Service Flow @ Pressure Drop 9.0 gpm @ 11 psi 9.4 gpm @ 12 psi
Auxiliary Flow Rate5 10.8 gpm @ 15 psi 11.3 gpm @ 15 psi
Total Hardness, Maximum 30 gpg
Total Iron, Maximum 2 ppm
Hardness to Iron Ratio, minimum 8 gpg to 1 ppm
Operating Pressure 20-125 psi [138–862 kPa]
Operating Pressure (Canada) 20-90 psi [138–621 kPa]
Operating Temperature 33-120°F [0–49°C]
Electrical Requirements 24V/60 Hz
Electrical Power Consumption, Min/Max 8.4 watts/21.6 watts
Drain Flow, Maximum6 2.5 gpm
Recharge Time, Average7
Recharge Water 78 minutes 67 minutes
Consumption, Average7 47 gallons 45 gallons
1 The efciency rated dosage is only valid at the stated salt dosage and is efciency rated according to NSF/ANSI 44.
2 The Proportional Brining Efciency Rating assumes a 20 percent reserve capacity at the time of regeneration that is typical
of what the manufacturer expects under real-world operation. Proportional brining is not measured by NSF/ANSI 44, and
so this cliam is not, and can not, be rated to NSF/ANSI 44.
3 Measured from top of media to top surface of tank threads. (backwashed and drained).
4 Measured from top of underbedding to top surface of tank threads.
5 Auxiliary ow rates do not represent the maximum service ow rate used for determining the softener’s rated capacity and
efciency and that continuous operation at these ow rates greater than the maximum service ow rate may affect capacity
and efciency performances.
6 Backwash at 120 psi (830 kPa).
7 10 minute backwash, 4 lb. 9” model, 6 lb. 10” model, 7 lb. 12” model, or 12 lb. 14” model salt dosage

601023052
Read this Manual First
Before you operate the High Efciency Twin Water Softening System, read this manual to become
familiar with the device and its capabilities.
For replacement parts and service, contact your local Culligan dealer.
Watch for Special Paragraphs
Please read the special paragraphs in this manual. Examples are shown below.
Safe Practices
Throughout this manual there are paragraphs set off by special headings.
Note: Note is used to emphasize installation, operation or maintenance information which is
important, but does not present any hazard. Example:
Caution! Caution is used when failure to follow directions could result in damage to equipment or
property. Example:
Warning! Warning is used to indicate a hazard which could cause injury or death if ignored.
Example:
Serial Numbers
The control valve serial number is located on the back of the timer case.
The media tank serial number is located on the top surface of the tank.
This publication is based on information available when approved for printing. Continuing design renement
could cause changes that may not be included in this publication.
Products manufactured and marked by Culligan International Company (Culligan) and its afliates are protected
by patents issued or pending in the United States and other countries. Culligan reserves the right to change the
specications referred to in this literature at any time, without prior notice.
Culligan, Aqua-Sensor, Smart Controller, Tripl-Hull, Flo-Pak and Soft-Minder are trademarks of Culligan
International Company or its afliates.
Note: Check and comply with your state and local codes. You must follow these guidelines.
For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall
be adhered to. Consult your licensed plumber for installation of this system.
This system and its installation must comply with state and local regulations.
The use of saddle valves is not permitted.
Note: The nipple must extend no more than 1 inch above the cover plate.
Caution! Disassembly while under water pressure can result in ooding.
WARNING! Electrical shock hazard! Unplug the unit before removing the
cover or accessing any internal control parts.
Note: DO NOT remove or destroy the serial number. It must be referenced on request for
warranty repair or replacement.
Introduction

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It’s All So Easy, So Economical, So Efcient, So Enjoyable!
Kind To Skin And Complexion
Soft water will help prevent red, itchy or dry skin because there are no hardness impurities to cause
soreness, no soap curd to coat the skin. Shaving is easier, smoother—either with blade or electric
shaver.
Bathing And Showering
You’ll use far less soap with conditioned water. Use your soap very sparingly—not as you did before
soft water. Just a quick rinse removes all lather, leaving your skin pleasantly smooth and silky—
because now it’s free of sticky soap curd and lm.
Saves Washing Costs. Helps Control Environmental Pollution
Soft water washes whiter and cleaner with less soap or detergent. Because the hardness impurities
are removed, your soap can concentrate solely on washing. People usually nd that they can
reduce the amount of soap they use substantially. If you normally used a cup per wash load with
hard water, try using only 1/3 cup depending on the size of your wash load and the degree of soil.
Different amounts are required, but you can use less with softened water. An added bonus is the fact
that your washable fabrics will last longer.
Super Hair Conditioning
Soft water is great for scalp and hair care. No insoluble deposits are formed. Hair is shinier, softer,
more manageable. Reduce the amount of shampoo you have normally used.
Dishes Are A Delight
Washed by hand or in a dishwasher, glassware, dishes and silver wash cleaner, easier. Follow
your dishwasher manufacturer’s instructions. Soft water promotes sanitation because no greasy hard
water lm can form to collect or harbor bacteria.

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Easier Housekeeping, Gleaming Fixtures
You’ll be amazed at the marvelous difference. Just a swish of the cloth, and the bathtub or shower
and xtures are clean and sparkling. Imagine, no scouring! No hard water scum to cause rings,
streaks, spots and stains. To keep their gleaming luster, simply wipe xtures with a towel after
use. Formica, tile, walls, oors, woodwork surfaces clean easier, stay clean longer. You’ll save on
cleaning aids and save on time.
Saves Water-Heating Energy, Helps Water-Using Appliances
Soft water reduces the formation of rock-like hard water scale which encrusts water heaters, hot water
pipes, shower heads, and water-using appliances. This scale can cause premature maintenance and
failure.
Elimination of hard water also provides substantial energy savings because scale acts as an insulator,
wasting electricity or gas used to heat water.
Savings Galore
A water conditioner is frequently referred to as “the appliance that pays for itself”. You’ll nd that
your savings on soaps, detergents, cleaning aids, and personal care products will help your family’s
household budget. And if you place a price on your time, you’ll be most happy with the time saved
by your new family servant.
Water For Lawns And Household Plants
If possible, lawn sprinkling faucets should be supplied with hard water primarily because it is
uneconomical to soften so much water.
Household plants are much more sensitive than lawns with respect to the kind of water which is
best. First, because they receive no rainfall and, second, there is little or no drainage of the soil.
Preferably they should be watered with rainwater or water which is low in mineral content such as
distilled or demineralized water. Softened water is not recommended for house plants because a
build-up of sodium in the soil may interfere with efcient absorption of water by the plant root system.
Additional information may be obtained from your independently operated Culligan dealer.
Culligan Municipal Softener
With the Culligan Municipal softener you will experience the above benits in addition to the
reduction of chlorine taste and odor for a fresh, clean taste and smell.

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Why Water Gets Hard And How It Is Softened
All of the fresh water in the world originally falls as rain, snow, or sleet. Surface water is drawn
upward by the sun, forming clouds. Then, nearly pure and soft as it starts to fall, it begins to collect
impurities as it passes through smog and dust-laden atmosphere. And as it seeps through soil and
rocks it gathers hardness, rust, acid, unpleasant tastes and odors.
Water hardness is caused primarily by limestone dissolved from the earth by rainwater. Because of
this, in earlier times people who wanted soft water collected rainwater from roofs in rain barrels and
cisterns before it picked up hardness from the earth.
Some localities have corrosive water. A softener cannot correct this problem and so its printed
warranty disclaims liability for corrosion of plumbing lines, xtures or appliances. If you suspect
corrosion, your Culligan Man has equipment to control the problem.
Iron is a common water problem. The chemical/physical nature of iron found in natural water
supplies is exhibited in four general types:
1. Dissolved Iron—Also called ferrous or “clear water” iron. This type of iron can be removed
from the water by the same ion exchange principle that removes the hardness elements, calcium
and magnesium. Dissolved iron is soluble in water and is detected by taking a sample of the
water to be treated in a clear glass. The water in the glass is initially clear, but on standing
exposed to the air, it may gradually turn cloudy or colored as it oxidizes.
2. Particulate Iron—Also called ferric or colloidal iron. This type of iron is an undissolved
particle of iron. A softener will remove larger particles, but they may not be washed out in
regeneration effectively and will eventually foul the ion exchange resin. A ltering treatment will
be required to remove this type of iron.
3. Organic Bound Iron—This type of iron is strongly attached to an organic compound in the
water. The ion exchange process alone cannot break this attachment and the softener will not
remove this type of iron.
4. Bacterial Iron—This type of iron is protected inside a bacteria cell. Like the organic bound
iron, it is not removed by a water softener.
When using a softener to remove both hardness and dissolved iron it is important that it regenerates
more frequently than ordinarily would be calculated for hardness removal alone. Although many
factors and formulas have been used to determine this frequency, it is recommended that the softener
be regenerated when it has reached 50–75% of the calculated hardness alone capacity. This will
minimize the potential for bed fouling. (Iron removal claims have not been veried by the Water
Quality Association.)
If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to
keep the bed from coating with iron. Even when operating a softener on water with less than the
maximum of dissolved iron, regular cleanings should be performed. Clean every six months or more
often if iron appears in your conditioned water supply. Use resin bed cleaning compounds carefully
following the directions on the container.
How Your
Water
Conditioner
Works
Caution! Do not use where the water is microbiologically unsafe or with water of unknown
quality without adequate disinfection before or after the unit.

10 01023052
The Culligan Process
Your Culligan water conditioner consists of
three basic components, (A) the Control Valve,
(B) the Mineral Tank, and (C) the Brine System.
A. The exclusive Culligan control valve
automatically performs a variety of
tasks that are necessary for the proper
operation of your water conditioner. These
tasks, commonly referred to as cycles
or operating positions, are Service,
Regeneration, and Brine Rell.
1. Service: While the control valve is
in the “Service cycle”, hard water is
directed down through the column of
Cullex® resin where hardness minerals
are removed from the water. The
softened water is then directed into
your household plumbing lines. The
ability of the Cullex resin to remove
hardness minerals needs to be periodically replenished; this is referred to as . . .
2. Regeneration: While the control valve is in the “Regeneration cycle”, water is rst
directed up through the column of Cullex resin to ush accumulated sediment out of the resin
and down the drain. Then, the regenerant brine solution is slowly drawn from the bottom of
the salt storage tank of the Brine System and is directed down through the column of Cullex
resin, restoring the ability of the resin to remove hardness minerals from your water supply.
Once completed, the regeneration cycle is followed by . . .
3. Brine Rell: While the control valve is in the “Brine Rell cycle”, a predetermined amount
of water is directed to the salt storage tank of the Brine System so that additional salt can
be dissolved to provide the brine solution that will be needed for the next regeneration
cycle.
B. The Mineral Tank contains the Cullex resin column, Cullsan® underbedding, and an outlet
manifold (the Culligan Municipal also includes carbon media for chlorine taste & odor
reduction). The number of gallons of hard water that can be softened by the Cullex resin column
before it needs regeneration is called the “capacity” of the resin column, and depends upon the
amount of hardness minerals in each gallon of water (expressed as grains per gallon) and upon
the amount of regenerant brine solution (expressed as pounds of salt) passed through the resin
column during regeneration.
Your Culligan service person, taking into account the hardness of your water and the amount
of softened water your household may reasonably expect to use each day, has carefully
established how often the softener will regenerate and how much salt will be used for each
regeneration. This will ensure that all of your soft water needs will be fullled without using an
excessive amount of salt.
C. The Brine System consists of a salt storage container and hydraulic Dubl-Safe™ valve. The salt
storage container holds the salt that is used to make the regenerant brine solution. The hydraulic
Dubl-Safe valve limits the amount of water that is returned to the salt storage tank during the
brine rell cycle.
Since a predetermined amount of salt is dissolved with each brine rell cycle, the salt must be
periodically replenished in order to maintain efcient operation. Your Culligan service person
will be able to tell you about how often salt must be added to the salt storage container.

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Water Meter Mode
In water meter mode, the controller keeps track of the quantity of water that has owed through
the resin bed. Based on the inuent water hardness and the hardness capacity of the resin bed,
a service life expectancy in the quantity of softened water is calculated and programmed into the
control. When the set point is reached, regeneration is triggered. If the predict mode is not selected
the regeneration will start at time of regeneration. In immediate mode the regeneration starts as soon
as the regeneration signal is provided. If time clock backup is set and the capacity has not been
exhausted but the days since last regen is greater than time clock backup, setting the softener will
immediately regenerate.
Aqua-Sensor® Mode
The Aqua-Sensor is a conductivity probe that senses when the hardness front passes through the resin
bed. It functions independently of the inuent water hardness so therefore, is useful in conditions
when the inuent water hardness varies throughout the year. It provides for the most efcient
mode of operation. In addition to sensing when a resin bed is exhausted, it can also be used to
determine when the brine solution is rinsed from the resin bed during the Brine Draw/Slow Rinse
cycle triggering the control to move to fast rinse. This patented feature provides water savings by
optimizing the amount of rinse water required to completely rinse out the resin bed.
Smart Brine Tank Probe
The smart brine tank probe monitors conditions inside the brine tank. It predicts when salt needs to
be added to the brine tank, detects the presence of salt-bridging, eductor line plugging and brine
tank overlling.
Wireless Remote Control
The wireless remote control displays the current status of the water softener or lters and allows for
remote control. It can be located up to 200 feet away from the softener (depending upon building
construction materials). The wireless remote displays information about softener performance,
problems, days of salt remaining and allows remote control for regeneration.
The wireless remote control is designed to communicate at 915 MHz and to work without
interference with other 915 MHz devices such as cordless telephones and baby monitors.
Modem
The modem allows for the system to be remotely monitored detecting problems before they occur, to
schedule salt delivery when it is needed and to keep the system software up to date with the latest
advances.
Manual Regeneration
Manual regeneration can be initiated via the softener control valve or wireless remote display.
Manual regeneration can be initiated to begin regeneration immediately or that night. To
immediately initiate regeneration, press and hold the CHECK MARK button for at least ten (10)
seconds. To cancel a delayed regeneration, press and hold the CHECK MARK button for at least ve
(5) seconds.
Predict Mode
The Predict Mode is used with the ow meter to determine the optimum regeneration point. Before
the regeneration starts, the control will compare the remaining capacity value with the average daily
water use. If the average daily water usage is less than the reserve capacity, the controller will
wait 24 more hours before regeneration. If the reserve capacity is less than the average daily water
usage, the control will initiate regeneration. This works in delay mode only. At any time, if the total
capacity value is reached, the control will initiate an immediate regeneration.
Modes of
Operation

12 01023052
Pre-Rinse Mode
The Pre-rinse mode is used to pre-rinse the softener resin bed or lter media. The pre-rinse in ow
meter mode will occur after the control has sensed that no water has owed through the control for
a period of X hours (can be set through the programming menu). When the control is in this mode,
once the X amount of hours have elapsed the control will cycle to the fast rinse position for the pre-
set length of minutes and then return to the home or service position.
Down Flow Regeneration
Water and regenerate ow downward through the media tank.
Up Flow Regeneration
Water ow is downward and regenerate ow is upward through the media tank. The signicance
of this is that regeneration will be most effective in those parts of the resin bed which are treated
with the freshest regenerate solution. There will tend to be less hardness leakage with up-ow
regeneration.
Proportional Brining
The control monitors your softened water usage making only enough brine to regenerate that part
of the resin bed that has been exhausted. In this way the amount of salt used relates directly to the
amount of softened water used, making it more efcient and cost effective. Proportional brining
can only be used with upow regeneration. The Aqua-Sensor or meter can be used to initiate a
regeneration.
Dial-a-Softness®
Dial-a-Softness is a manual adjustment built into the control valve that allows for variable hardness
bypass into the softened water. The hard water bypass can be adjusted from 0% to 30%. The Dial-
a-Softness also increases the softener capacity in proportion to the percent hard water bypass (less
salt used).
Note: Be sure to set the brine safety level oat to the proper position when using this mode
since the rell step also occurs in the fast rinse position. Failure to do so will result in a higher salt
dosage than anticipated.

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Component Description
The water conditioner is shipped from the factory in a minimum of three cartons. Remove all
components from their cartons and inspect them before starting installation.
Control Valve Assembly—Includes the control valve, bypass valve, and meter. Small parts
packages will contain additional installation hardware, and the conditioner Owner’s Guide.
Media Tank—Includes Quadra-Hull™ media tank complete with Cullex® ion exchange resin,
underbedding and outlet manifold (12” and 14” tanks are shipped without media).
Salt Storage Tank Assembly—Includes salt storage container with support plate and Dubl-Safe™
brine rell valve and chamber.
Tools and Materials
The following tools and supplies will be needed, depending on installation method.
All Installations
• Safety glasses
• Phillips screwdrivers, small and medium tip.
• Gauge assembly (PN 00304450 or equivalent)
• Silicone lubricant (PN 00471507 or equivalent)—Do Not Use Petroleum-Based Lubricants
• A bucket, preferably light-colored
• Towels
Special Tools
• Torch, solder and ux for sweat copper connections
• Use only lead-free solder and ux for all sweat-solder connections, as required by state and
federal codes.
• Threading tools, pipe wrenches and thread sealer for threaded connections.
• Saw, solvent and cement for plastic pipe connections.
Materials
• Brine line, 3/8” (PN 01009819 or equivalent)
• Drain line, 1/2” (PN 00303082, gray, semi-exible; or PN 00331946, black, semi-rigid; or
equivalent)
• Thread sealing tape
• Pressure reducing valve (if pressure exceeds 125 psi [860 kPa], PN 00490900 or equivalent)
• Pipe and ttings suited to the type of installation
• Water softener salt (rock, solar or pellet salt formulated specically for water softeners)
Note: Check and comply with your state and local codes. You must follow these guidelines.
For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall
be adhered to. Consult your licensed plumber for installation of this system. This
system and its installation must comply with state and local regulations. The use
of saddle valves is not permitted.

14 01023052
Application
Water quality—verify that raw water hardness and iron are within limits. Note the hardness for
setting the salt dosage and recharge frequency.
Iron is a common water problem. The chemical/physical nature of iron found in natural water
supplies is exhibited in four general types: Dissolved Iron, Particulate Iron, Organic Bound Iron and
Bacterial Iron. Hardness sample kits are available through your local Culligan dealer.
Pressure - If pressure exceeds 125 psi (860 kPa), install a pressure reducing valve (see materials
checklist). On private water systems, make sure the minimum pressure (the pressure at which the
pump starts) is greater than 20 psi (140 kPa). Adjust the pressure switch if necessary.
Temperature—Do not install the unit where it might freeze, or next to a water heater or furnace or
in direct sunlight. Outdoor installation is not recommended, and voids the warranty. Use the Culligan
Outdoor Gold or Medallist Series Softeners for outdoor installations. The Culligan Outdoor Gold or
Medallist Series Softeners have been certied by Underwriter’s Laboratories for outdoor installation.
If installing in an outside location, you must take the steps necessary to assure the softener installation
plumbing, wiring, etc. Areas well protected from the elements (sunlight, rain, wind, heat, cold),
contamination, vandalism, etc. as when installed indoors.
Location
Space requirements—Allow 6–12 inches (15–30 cm) behind the unit for plumbing and drain
lines and 4 feet (1.3 meters) above for service access and lling the salt container.
Floor surface—Choose an area with solid, level oor free of bumps or irregularities. Bumps,
cracks, stones and other irregularities can cause the salt storage tank bottom to crack when lled with
salt and water.
Drain facilities—Choose a nearby drain that can handle the rated drain ow (oor drain, sink or
stand pipe). Refer to the Drain Line Chart, Table 3 (page 24), for maximum drain line length.
Electrical facilities—A 10-foot cord and wall mount plug-in transformer are provided. The customer
should provide a receptacle, preferably one not controlled by a switch that can be turned off
accidentally. Observe local electrical codes.
Caution! Do not use where the water is microbiologically unsafe or with water of unknown
quality adequate disinfection before or after the unit.
Caution! The use of a pressure reducing valve may limit the ow of water in the household.
Note: Most codes require an anti-siphon device or air gap. Observe all local plumbing codes
and drain restrictions. The system and installation must comply with all state and local laws and
regulations.
Note: The softener works on 24 volt/60 Hz electrical power only. Be sure to use the included
transformer. Be sure the electrical outlet and transformer are in an inside location to protect from
moisture. Properly ground to conform with all governing codes and ordinances.
Note: PN 01020620 and PN 01018133 plug-in transformers are rated for indoor
installations only.

15
01023052
For installations in Massachusetts, the Commonwealth of Massachusetts Plumbing
Code 248 CMR shall be adhered to. Consult your licensed plumber for installation
of the system. This system and its installation must comply with state and local
regulations. The use of saddle valves is not permitted.
With the exception of media containers, open the remaining containers, remove all the components,
and inspect them before starting installation.
Placement
Refer to Figure 1 for system placement.
• Set the media tank on a solid, level surface near water, drain and electrical facilities.
• Set the brine system on a at, smooth, solid surface as near the media tank as possible.
• Waste connections or drain outlets shall be designed and constructed to provide for connection to
the sanitary waste system through an air gap of two pipe diameters or 1 inch, whichever is larger.
See Figure 1.
Tank Assembly
• 9” and 10” tanks are lled with media at the factory.
• Before the unit can be connected to the plumbing, you must insert the manifold and load the
media into the tank for 12” and 14” units.
Position the Mineral Tank(s)
Determine the location for the mineral tanks(s) prior to loading, because they will be difcult to move
after the underbedding and gravel are loaded.
Figure 1. HE Twin system placement.
Note: Read this section entirely before starting the installation. Follow all applicable plumbing
and electrical codes.
Caution! Do not lay the tank down unless a suitable lifting device is available. Personal
injury and damage to the unit can result if dropped.
Note: For Municipal units allow the media to soak for 24 hours.
Drain Line
Hard Water In
Heater
Treated Water Out
Brine Tank
Water
Meter
or
Pump
To Hose
Bibs
Air Gap
(2X Pipe Diameter
or 1 inch, whichever
is larger)
Installation

16 01023052
Load the Tank (12” and 14” Tanks)
1. Position the tank so that the Culligan® logo is in the front.
2. Remove the inlet strainer.
3. Install the outlet manifold into the tank (Figure 2).
4. Cover the tops of the manifolds with a clean rag.
5. Using a large-mouth funnel, load the Culligan underbedding through the top of the tank.
CAUTION! DO NOT allow the outlet manifold to move when loading
the media. The manifold must remain vertical to ensure a
good seal at the gasket. Rap the tank near the bottom with
a rubber mallet to level the sand.
6. Load the tank with the Cullex® ion exchange resin. Leveling
is not required.
7. Remove the funnel.
8. Install the inlet strainer making sure to thread the strainer until
it bottoms out on the tank thread. Failure to install the strainer
correctly can cause the cotrol to leak.
Aqua-Sensor® Installation
1. Measure the sensor cable length: refer to Figure 2 and Table
1 (the Aqua-Sensor cord is set at the factory for a 9” tank).
Tank Model Dimension X Y
9” Quadra-Hull™ Tank 34 1/2" 40"
10” Quadra-Hull Tank 30 1/2" 44"
12” Quadra-Hull Tank 32 1/2" 42"
14” Quadra-Hull Tank 22 1/2" 52"
Dimension X is the exposed length the Aqua-Sensor cord (cord length
from the Aqua-Sensor plug to the circuit board connector). You can
then verify the Aqua-Sensor probe is inserted to the proper depth by
confirming that Dimension X is at the correct length.
Table 1. HE Twin cable lengths.
NOTE Only one Aqua-Sensor probe is used for HE Twin
applications.
2. Loosen the small Aqua-Sensor Plug; a needle-nose pliers
works best. See Figure 3.
3. Moisten the cable sheath and slide the cable grip up or
down to the proper cable length.
4. Tighten the small Aqua-Sensor plug so that the fitting
cannot slide along the cable.
NOTE There must be no kinks or bends in the cable.
5. Insert the probe and cable through the Aqua-Sensor port.
6. Tighten the Aqua-Sensor plug into the Aqua-Sensor port.
NOTE Follow Aqua-Sensor programming procedures—see page 44.
Figure 2. HE Softener tank.
Small
Aqua-Sensor®
Plug
Figure 3. Aqua-Sensor plug.

17
01023052
NOTE The media tank must be backwashed so that the Aqua-Sensor probe can
fall into the proper position. See “Recommended Aqua-Sensor® Start-Up
Procedure” on page 44.
Mount the Control Valve
See Figure 4 for an illustration on mounting the control valve to the tank.
1. Assemble the O-rings, located in the parts pack, to the tank adapter.
2. The valve adapter O-ring sits on the first step on the adapter. See Figure 5.
NOTE Do not push the top O-ring down to the flange surface on the adapter.
NOTE The larger of the two O-rings in the parts should be positioned between
the adapter and the valve. Do not stretch the smaller O-ring onto the top
of the tank adapter.
3. Lubricate only the top o-ring on the tank adapter and the outlet manifold o-ring with sili-
cone lubricant.
4. Screw the adapter into the tank until the adapter bottoms out on the tank flange.
NOTE The adapter only needs to be tightened hand-tight to the tank flange.
5. Align the manifold with the center opening in the valve, and firmly press the valve onto the
adapter.
NOTE Make sure to push the valve straight down onto the manifold. If the valve
is cocked, it may cause the O-ring to slip off the manifold.
6. Assemble the tank clamp to the control, and tighten the clamp screw.
NOTE The clamp and valve will be able to rotate on the tank until pressure is
applied.
Add O-Rings
Figure 4. Mounting the control valve.
O-Ring
Figure 5. Valve adapter O-ring.

18 01023052
Backwash Flow Control, Eductor Nozzle—Throat
Listed below is the recommended backwash ow control, eductor nozzle, and eductor throat to be
used for various size tanks.
Refer to Figure 6 through Figure 8 and instructions below for changing the backwash ow control,
eductor nozzle, and eductor throat.
Unit Backwash Flow Nozzle Throat Brine Refill Flow
9" 2.5 gpm (#2 Brown) Blue* Light Brown* 0.45 gpm*
10" 2.5 gpm (#2 Brown) Beige Light Brown 0.45 gpm
12" 3.0 gpm (#3 Green) Beige Light Brown 0.8 gpm
14" 5.3 gpm (Black) Green Blue 0.8 gpm
* Shipped assembled inside the control standard from factory
Table 2. Flow Restrictors
Eductor Nozzle and Throat Replacement
Refer to Figure 6 and the instructions below when changing the eductor nozzle and throat.
1. Remove the eductor cap clip.
2. Remove the eductor cap.
3. Remove the eductor assembly.
4. Remove the eductor screen from the assembly
5. Remove the blue nozzle and replace it with the correct nozzle. See Table 2.
6. Make sure to put the O-ring on the nozzle.
7. Replace the eductor throat if required.
8. Reverse the procedure to reassemble.
NOTE Observe the orientation of the arrow on the eductor cap. The arrow faces
down for downflow regeneration applications; the arrow faces up for
upflow/proportional brining regeneration applications.
NOTE When installing a 10", 12" or 14" tank, the Eductor Factor A, Eductor
Factor B, and Brine Fill Flow needs to be updated in the circuit board; see
“Advanced System Setup” for the procedure.
Nozzle
Throat
Eductor Cap
Screen
Clip
Figure 6. Removing the eductor nozzle and throat.

19
01023052
Backwash Flow Control Replacement
Refer to Figure 7 through Figure 9, Table 2, and instructions below to replace the backwash ow
control.
1. Remove the cover by releasing the cover fastener from the control valve. See Figure 7 and
Figure 8.
2. Remove the drain clip and pull the drain elbow straight off. See Figure 9.
3. Remove the backwash flow control located behind the elbow.
4. Install the correct backwash flow control. See Table 2.
5. Reverse the procedure to reassemble.
NOTE The number on the flow control should face into the valve body.
NOTE Do not re-install the cover until the drain line tubing is connected.
A
Figure 7. HE Twin softener cover fastener clip.
Figure 8. Removing the HE Twin softener cover.

20 01023052
Drain Elbow Flow Control Clips
Filter
Brine Elbow
Figure 9. Removing the drain elbow and brine elbow.
Attaching the Cover
Once the drain and brine line is connected re-attach the cover. Refer to the below instructions and
Figure 10 through Figure 12.
1. Insert the two pins on the top of the cover into the two holes on top of the frame; the cover
should be slightly angled. See Figure 10.
2. Rotate the cover downward inserting the two pins on the side of the cover into the two
holes on side of the frame. See Figure 11.
3. Attach the cover fastener onto the control valve. See Figure 12.
Figure 10. Cover
fastener clip.
Figure 11. Reattaching the HE Twin softener cover.