Culligan Gold Arsenic Series User manual

Culligan®
Gold Arsenic
Water
Conditioner
Owners
Guide

i01021568
Thank You And Welcome To Your New World Of Better Living With Culligan Water.
The Culligan Gold Arsenic water conditioners with Soft-Minder® Meter sensing
device are tested and certified by WQA against NSF/ANSI Standard 372, CSA
B483.1, and NSF/ANSI Standard 53 for the reduction of total arsenic (pentavalent
and trivalent) as verified and substantiated by test data.
For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall be
adhered to. Consult your licensed plumber for installation of this system. This system
and its installation must comply with state and local regulations. The use of saddle
valves is not permitted.
If this is your first experience having filtered, conditioned water in your home, you’ll be amazed at the
marvelous difference it makes. We promise that you’ll never want to be without it again.
Congratulations, too, on selecting one of the “first family” of water filters in the prestigious Culligan
Advanced Gold Series. With Culligan’s many years of knowledge and experience in water treatment,
you can be confident that the model you selected has been designed and engineered to provide years of
service with a minimum of care and attention.
Some localities have corrosive water. If you suspect corrosion, your Culligan Dealer has equipment to
control the problem.
WARNING! This device complies with part 15 of the FCC rules subject
to the two following conditions: 1) This device may not
cause harmful interference. 2) This device must accept all
interference received including interference that may cause
undesired operation. Changes or modifications not expressly
approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
Attention Culligan Customer:
The installation, service and maintenance of this equipment should be rendered by a qualified and
trained service technician. Your local independently operated Culligan dealer employs trained service
and maintenance personnel who are experienced in the installation, function and repair of Culligan
equipment. This publication is written specifically for these individuals and is intended for their use.
We encourage Culligan users to learn about Culligan products, but we believe that product knowledge
is best obtained by consulting with your Culligan dealer. Untrained individuals who use this manual as-
sume the risk of any resulting property damage or personal injury.
This equipment complies with Part 15 of the FCC rules. Any changes or modifications not expressly ap-
proved by the manufacturer could void the user’s authority to operate the equipment. Changes or modifi-
cations not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.

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Specifications .............................................................................................................................. 1
Conditioner Operation.................................................................................................................. 2
Navigating the Menus and Keypad................................................................................................ 3
First Time Set-up Process................................................................................................................ 5
Set Date and Time........................................................................................................................ 8
Information................................................................................................................................ 10
Manual Regeneration ................................................................................................................. 12
Care and Cleaning of Your Water Conditioner.............................................................................. 14
Things to Check Before You Call For Service ................................................................................. 15
Error Codes............................................................................................................................... 16
When and How to Bypass Your Water Conditioner ....................................................................... 17
Performance Data Sheet Culligan Gold Arsenic 10” ..................................................................... 18
Performance Data Sheet Culligan Gold Arsenic 12” ...............................................................................................19
Performance Data Sheet Culligan Gold Arsenic 14” ..................................................................... 20
Arsenic Fact Sheet...................................................................................................................... 21
Culligan Limited Warranty .......................................................................................................... 23
Performance Data Sheets are included in this manual for various Culligan Gold Arsenic Water Condi-
tioner models. Refer to the Performance Data Sheet for your specific filter, as there are slight differences
between the models. The filter warranty is located on page 23 of this Owner’s Guide.
Table of
Contents

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Culligan Gold Arsenic Performance Specifications
10-inch System 12-inch System 14-inch System
General
Control Valve 1” Reinforced Thermoplastic
Timer Electronic GBE
Overall Conditioner Height 63 in. 61 in. 74 in.
Media tank Design Quadra-Hull Tank
Media Tank Dimensions (Dia x Ht) 10 x 54 in. 12 x 52 in. 14 x 65 in.
Filter Media Type and Quantity GFO, 1.5 cu. ft. GFO, 2.0 cu. ft. GFO, 4.0 cu. ft.
Underbedding Type and Quantity Cullsan, 15lb Cullsan, 20lb Cullsan, 25lb
Freeboard215” 16” 14”
Capacity 75,000 Gallons 100,000 Gallons 200,000 Gallons
Rated Service Flow @ Pressure Drop 5 gpm @ 6 psi 6 gpm @ 6 psi 9.5 gpm @ 15 psi
Water Quality Criteria
pH Range 5.5 - 8.5
Arsenic < 100 μg/l
Iron < 0.3mg/l
Manganese < 0.05 mg/l
Phosphate < 0.5 mg/l
Silica < 30 mg/l
Sulfate < 100 mg/l
Hydrogen Sulfate < detect mg/l
TSS < 5 mg/l
Fluoride < 1 mg/l
Hardness < 300 mg/l
Turbidity < 5 NTU
Tannins < detect mg/l
Operating Pressure 20–120 psi [138–862 kPa]
Operating Pressure Canada 20–90 psi [138–621 kPa]
Operating Temperature 33–120oF [1–49°C]
Electical Requirements 24 volts/60 Hz
Electrical Power Consumption, Min/Max 3 watts/45 watts
Drain Flow, Max14.5 gpm 5.5 gpm 10 gpm
Reconditioning Time
Backwash 10 Minutes
Fast Rinse 10 Minutes
1Backwash at 120 psi
2Measured from top of media surface to top surface of tank threads (backwashed and drained).
Specifications

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Water Meter Mode
In water meter mode, the controller keeps track of the quantity of water that has flowed through the resin
bed. When the set point is reached, regeneration is triggered. If time clock backup is set and the capacity
has not been exhausted but the days since last regeneration is greater than time clock backup, setting the
filter will regenerate.
Remote Display Control
The remote display control displays the current status of the water filter and allows for remote control. It
can be located up to 200 feet away from the filter (depending upon building construction materials). The
wireless remote displays information about filter performance, problems, remaining and allows remote
control for regeneration.
The wireless remote control is designed to communicate at 915 MHz and to work without interference with
other 915 MHz devices such as cordless telephones and baby monitors.
Modem
The modem allows for the system to be remotely monitored detecting problems before they occur and to
keep the system software up to date with the latest advances.
Manual Regeneration
Manual regeneration can be initiated via the filter control valve or remote display. Manual regeneration
can be initiated to begin regeneration immediately or that night.
Settings
The Culligan Automatic Water Filter is designed to perform efficiently on a wide range of water supplies.
In order to ensure proper operation of the filter, and before initiating the initial recharge and putting the
unit into service, the following settings need to be made.
Backwash
The backwash setting is important in that backwashing expands and loosens the media bed. This flushes
away the particulate matter that has accumulated in the bed. The backwash interval is preset at the fac-
tory for 10 minutes, which is adequate for most water supplies. It is recommended that the backwash
cycle last just long enough so that the effluent from the drain line is clear. Backwash too long and water is
wasted, not long enough and the tank becomes fouled with sediment.
Pause Cycle
Because this Automatic Water Filter shares it timer with other water conditioning products, it momentarily
stops in a pause cycle. This setting is used in other controls for the eduction and rinsing of salt, or other
regenerant chemicals. The pause cycle is factory set at 2 minutes.
Rapid Rinse
The rapid rinse setting settles and compacts the media after backwashing and flushes any residual par-
ticulate matter from the bottom of the filter bed before returning the filter to the service position. The rapid
rinse setting is factory set at 10 minutes.
Conditioner
Operation

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Navigating
the Menus and
Keypad
DOWN button
CHECK MARK
or OK button
UP button
CANCEL (X) button
UP ARROW button: scrolls up the menu
Controller
Remote
DOWN ARROW button: scrolls down the menu
CHECK MARK button: selects the highlight-
ed option, opens a new screen, or accepts a
changed setting
CANCEL or Xbutton: returns to the previous
screen or cancels a changed setting
NOTE Hold down or to quickly scroll through the setting without repeatedly
pressing the button.
Filtering
JAN-01-13 12:01P 1. This is the HOME SCREEN. Press any button except to advance
to the MAIN MENU SCREEN.
>1)INFORMATION
2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
2. This is the MAIN MENU SCREEN. The “>” symbol indicates the
menu selection. Press or to scroll through the menu.

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1)INFORMATION
>2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
3. This is the MAIN MENU SCREEN. The “>” symbol indicates the
menu selection. Press or to scroll through the menu.
4. Press to select a setting.
MANUAL MODE
REGEN NOW 5. The screen displays the setting (Manual Mode) and the current value
(Regen Now). Press to change the value.
MANUAL MODE
>REGEN NOW 6. The screen displays the “>” symbol next to the value, indicating that
the value may be changed. Press or to change the value. For
example, press to change the value to REGEN TONITE.
MANUAL MODE
REGEN NOW 7. Press to cancel the changed setting and revert to the default set-
ting. The screen displays the default setting.
MANUAL MODE
>REGEN TONITE 8. Press to accept the changed value. If the setting values are dis-
played, the “>” symbol no longer appears next to the value.
1)INFORMATION
>2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
9. The screen then returns to the MAIN MENU. Press to return to
the HOME SCREEN.
Filtering
JAN-01-13 12:01P 10. The screen displays the HOME SCREEN.
NOTE Unplugging the Culligan Gold Arsenic water conditioner will not affect any of
the control settings (the control must be plugged in for at least 10 minutes).
Once programmed, the settings will be stored indefinitely.

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First Time
Set-up Process
First Time Setup Procedure
When a new controller is first powered on, the screen will display the first time setup message. The Con-
troller is designed to simplify the setup and installation process by making some default recommendations
during the initial setup. These default settings are appropriate for most common installations.
After completing the plumbing connections to the water softener, turn on and program the Controller.
FIRST TIME SETUP
PRESS DOWN ARROW When a new controller is first turned on, the screen displays FIRST TIME
SETUP. Press to display the first setup screen.
Serial Number and Firmware Version
S/N: 00000123
FWR***LT01
MON DD YEAR
The screen displays the serial number, the firmware version and born-on-
date for this Smart Controller. Press to display the month setup screen.
NOTE If this unit will be installed with a modem, it is
required that this electronic ID number be reported
to Culligan on the IQR form.
Set Month (Jan–Dec)
SET
MONTH >JAN The screen displays the month setting. Press to accept the information
displayed (and view the next setting), or press to change the setting.
Press to accept the selected month and advance to the next setting,
SET DAY.
Set Day (0–31)
SET
DAY >1 The screen displays the day setting. Press to accept the information
displayed (and view the next setup screen), or press to change the
setting.
Press to see the next available value. Press to accept the selected
day and advance to the next setting, SET YEAR.
Set Year (2009–2030)
SET YEAR
>2013
The screen displays the year setting. Press to accept the information
displayed (and view the next setup screen), or press to change the
setting.
Press to see the next available value. Press to accept the selected
year and advance to the next setting, CLOCK TYPE.
Set Clock Type (12 or 24)
CLOCK TYPE
>12 HR
The screen displays the clock type setting. Press to accept the informa-
tion displayed (and view the next setup screen), or press to change
the setting.
Press to change the clock type from 12-hour to 24-hour. Press
to accept the selected clock type and advance to the next setting, SET
HOUR.

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Set Hour (12PM–11AM)
SET HOUR
>12PM
The screen displays the hour setting. Press to accept the information
displayed (and view the next setup screen), or press to change the
setting.
Press to change the hour (in this example, from 12PM to 10AM).
Press to accept the selected hour and advance to the next setting, SET
MINUTES.
Set Minutes (0–60)
SET
MINUTES >1 The screen displays the minutes setting. Press to accept the informa-
tion displayed (and view the next setup screen), or press to change
the setting.
Press to change the minutes (in this example, from 0 to 20). Press
to accept the selected hour and advance to the next setting, UNIT TYPE.
Unit Type (Softener, Filter, or Resin + Carbon)
UNIT TYPE
>FILTER The screen displays the unit type setting. Press or and then
to change the setting to Filter. Press to advance to the next setting,
VALVE TYPE.
Valve Type (HE 1, HE 1.25, HE 1.5, HE 1 Twin, HE 1.5 Twin, 4-Cycle, 5-Cycle, or Plat
Plus)
VALVE TYPE
> 4-CYCLE The screen displays the valve type setting. Press or and then
to change the setting to 4-CYCLE. Press to advance to the next
setting, UNITS.
Units (US or Metric)
UNITS
>US INCH
The screen displays the units of measure setting. Press to accept the
default setting (US INCH) and advance to the next setting, MEDIA LIFE.
Media Life
MEDIA LIFE
0
GALLONS
The screen displays the media life setting (0–100,000,000), which speci-
fies the estimated lifetime total flow of the filter media in gallons. Once
the total flow reaches the programmed media life, the controller displays
the alarm message REPLACE FILTER MEDIA. Press or and
then to change the setting. Press to advance to the next setting,
TOTAL CAPACITY.

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Total Capacity
TOTAL CAPACITY
743
GALLONS
The screen displays the total capacity setting (10–999999) for the filter,
which specifies how often the filter will initiate reconditioning based on
total flow, in gallons. When the total flow reaches total capacity, the filter
initiates reconditioning at the preset time.
NOTE Culligan recommends using REGEN INTERVAL
(Time Clock Backup) even if a meter is used to
inititate reconditioning.
Press or and then to change the setting. Press to ad-
vance to the next setting, K-FACTOR.
K-Factor
FLOW METER
80.00
PULS/GAL
The screen displays the K-factor for the flow meter setting. Press to
keep the default setting and to complete the first time setup.
Completed First Time Setup
Initializing
JAN-01-13 12:01P
When the setup is complete, the circuit board microprocessor automati-
cally calculates filter capacity. The screen displays the initializing status
and the current date and time, and then transitions to the home screen.
FILTERING
JAN-01-13 12:01P
The screen displays the current state (the display alternates between Filter-
ing and any error) and the date/time set for the unit. This is the default
home screen.
The controller is designed to simplify the setup and installation process by making some default recom-
mendations during the Initial Setup. The default settings are designed to be appropriate for most common
installations.

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Set Date and
Time
To update the date and time on the Gold Arsenic, follow this procedure.
Screen Display Range Setting Description
FILTERING
JAN-01-13 11:19A N/A 1. Start at the HOME SCREEN. Press to advance to the
MAIN MENU SCREEN.
>1)INFORMATION
2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
N/A
2. Press to scroll to 3) SET DATE/TIME.
3. Press to display the date and time settings.
Set Month
SET
MONTH JAN Jan–Dec 4. The screen displays the month setting. Press to display
the next setting, or press to change the month setting.
SET
MONTH >JAN Jan–Dec
5. The screen displays a cursor next to the month. Press
to display the next value (here, changing January to
February).
SET
MONTH >FEB Jan–Dec 6. Press to display the next value (here, changing January
to February).
SET
MONTH FEB 7. Press to accept the new value. The screen displays the
month without the cursor and advances to the Day setting.
Set Day
SET
DAY >1 1–30
8. Press to advance to the next setting if the day is cor-
rect, or press to change the day setting. Press to
display the next value (for example, change 1 to 2).
9. Press to accept the new value. The screen displays the
day without the cursor and advances to the Year setting
Set Year
SET YEAR
>2013 2009–30
10. Press to advance to the next setting if the year is cor-
rect, or press to change the year setting. Press
to display the next value (for example, change 2010 to
2013).
11. Press to accept the new value. The screen displays the
year without the cursor and advances to the Clock Type
setting.

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Screen Display Range Setting Description
Set Clock Type
CLOCK TYPE
>12 HR
12 or 24 12. Press to advance to the next setting if the clock type
is correct, or press and then to change the clock
type setting (leave at default setting, 12 hour).
13. Press to accept the new value. The screen displays the
clock type without the cursor and advances to the Set Hour
setting.
Set Hour
SET HOUR
>12PM
12PM–
11AM
14. Press to advance to the next setting if the hour is cor-
rect, or press and then to change the hour (in this
example, from 12PM to 10AM).
15. Press to accept the new value. The screen displays the
hour setting without the cursor and advances to the Set
Minutes setting.
Set Minutes
SET
MINUTES >1 0–60 16. Press to advance to the next setting if the clock type is
correct, or press and then to change the minutes
(in this example, from 0 to 20).
17. Press to accept the new value. The screen displays the
minutes without the cursor and advances to the Daylight
Savings setting.
Set Daylight Savings Time
DAYLIGHT SAVINGS
>YES
Yes
No
18. Press to advance to the next setting if the daylight sav-
ings time setting is correct, or press and then to
change the setting.
19. Press to accept the new value. The screen displays the
daylight savings setting without the cursor.
Return to the Home Screen
FILTERING
JAN-01-13 11:19A 20. Press until the screen displays the HOME SCREEN
and saves the settings.

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Information
The following information can be displayed at the control valve or remote display. These settings are read-
only. Press or to scroll through the settings. Press to view the previous setting.
Screen Display Range Setting Description
FILTERING
JAN-01-13 11:19A N/A 1. From the HOME screen, press to view the main menu.
>1)INFORMATION
2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
1–6 2. The screen displays the main menu. Press to select
1)INFORMATION.
MEDIA LIFE LEFT
50000
GALLONS
0–
50,000
3. The screen displays the MEDIA LIFE LEFT in gallons.
Press to select the next information screen.
MEDIA LIFE LEFT
100
DAYS
0–100 4. The screen displays the MEDIA LIFE LEFT in days.
Press to see the next information screen.
REMAIN CAPACITY
521
GALLONS
0–no
limit
5. The screen displays the filtering capacity remaining,
measured in gallons (liters), before initiating recondition-
ing. Press to see the next information screen.
CURRENT FLOWRATE
10.0
GPM
0–no
limit
6. The screen displays the current flow rate, measured in
gallons (liters) per minute. Press to see the next in-
formation screen.
TODAY’s USAGE
100
GALLONS
0–no
limit
7. The screen displays today’s water usage, measured in
gallons (liters). Press to see the next information
screen.
AVERAGE DAILY
300
GALLONS
0–no
limit
8. The screen displays average water usage for this con-
figuration. Press to see the next information screen.

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Screen Display Range Setting Description
NEXT REGEN ON
JAN-03 N/A
9. The screen displays the date of the next regeneration,
based on average daily water usage. Press to see
the next information screen.
TOTAL WATER USED
1000
GALLONS
0–no
limit
10. The screen the total water used for this configuration.
Whole numbers are displayed above 100 gallons.
Press to see the next information screen.
EXT FILT CAP REM
20000
GALLONS
0–no
limit
11. If an external filter is used, the screen displays the re-
maining capacity of the filter. When the remaining
capacity reaches zero, the system triggers the External
Filter Alarm. Press to return to the main menu.
>1)INFORMATION
2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
12. The screen displays the main menu. Press to exit to the
home screen.
FILTERING
JAN-01-13 11:19A 13. The screen displays the home screen.

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Manual
Regeneration
There are several conditions that will cause the control to trip a regeneration. The screen displays RE-
GEN TONITE when the control has signaled for a regeneration. REG ENER ATI NG is displayed while the
control is in regeneration. The following are conditions that will call for regeneration:
1. When the Soft-Minder®meter has recorded the passage of a predetermined number of gallons.
2. At the preset time, when the number of days without a regeneration is equal to the regeneration
interval (timeclock backup) setting.
3. At the preset time, when REGEN TONITE is selected. The screen displays REGEN TONITE.
4. Immediately, when the REGEN NOW is selected. The screen displays REGENERATING.
5. Immediately, if power to the unit has been off for more than three (3) hours and time of day has
been restored.
6. At the preset time based on DAY- O F- W EE K Regeneration setting.
Follow either procedure to initiate a manual regeneration.
Delayed Regeneration
Screen Display Range Changing the Setting
FILTERING
JAN-01-13 12:01P N/A 1. At the HOME SCREEN, press and hold for at least
three seconds, then release the button.
REGEN TONITE
JAN-01-13 12:01P Regen
Tonite
2. The first line of the display will toggle between FILTERING
and REGEN TONITE.
REGEN OFF
JAN-01-13 12:01P Regen
Off
3. To cancel a delayed regeneration, press and hold the
for three (3) seconds, then release the button. The screen
displays REGEN OFF.
Immediate Regeneration
Screen Display Range Changing the Setting
FILTERING
JAN-01-13 12:01P N/A 1. At the HOME SCREEN, press and hold for at least ten
(10) seconds, then release the button.
REGEN NOW
JAN-01-13 12:01P Regen
Now
2. The first line of the screen displays REGEN NOW. The fil-
ter will initiate an immediate regeneration.
REGENERATING
JAN-01-13 12:01P
N/A
3. The first line of the screen displays REGENERATING.

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Standard Manual Regeneration
Screen Display Range Changing the Setting
Filtering
JAN-01-13 12:01P N/A 1. This is the HOME SCREEN. Press any button except to
advance to the MAIN MENU SCREEN.
1)INFORMATION
>2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
1–6 2. Press to 2)MANUAL MODE then press . The
screen displays the Manual Mode settings.
MANUAL MODE
>REGEN NOW Regen Off
Regen
Now
Regen
Tonite
3. Press and or to change the setting.
4. The default is REGEN NOW. Press the to select this
option to begin regeneration immediately.
5. If the screen displays REGEN OFF then the filter will not
regenerate.
6. If the screen displays REGEN TONITE then the filter will
regenerate that night at 2:00 a.m. (or at the preset regen-
eration time). The screen displays two status messages:
FILTERING and REGEN TONITE.
1)INFORMATION
>2)MANUAL MODE
3)SET DATE/TIME
4)ACCESSORIES
7. Press until the screen displays the HOME SCREEN and
saves the settings.

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Care and
Cleaning of
Your Water
Conditioner
Following these simple precautions will help assure continued trouble-free service and keep your Culligan
Water Conditioner looking like new for years.
1. Use only mild soap and warm water when cleaning the exterior of the conditioner. Never use
harsh, abrasive cleaning compounds or those which contain acid, such as vinegar, bleach and
similar products.
2. Important: Protect your water conditioner and the entire drainline from freezing temperatures.
DANGER! If your unit should freeze, do not attempt to disassemble it. Call your Culligan
Dealer.
3. Important: Culligan water filters are sold for use on potable water, only. If at any time the
water becomes contaminated, such as during a “boil water” situation, the operation of the
water filter should be discontinued until it is verified that the water is again potable. To do this,
rotate the blue knob clockwise on the back of the water filter until it stops against the body of
the bypass valve. Then, call your Culligan dealer to have your system sanitized before it is
placed back into service.
NOTE Following the manufacturer’s instructions regarding operation, maintenance
and replacement requirements, including replacement of filters if applicable, is
essential for Culligan’s products to perform as advertised.
4. Should service, adjustment or trouble-shooting information be needed which is not covered in
the Use and Care Guide, call your Culligan Dealer.
If you have further questions, please call your local independently operated Culligan dealer. He or she
will be glad to be of assistance to you. For your nearest Culligan dealer, call [phone].
Recommended Preventative Maintenance Inspection Schedule
The Culligan Gold Series water filter has been designed to provide a good, consistent service life. Rou-
tinely inspecting the system may help avoid potentially costly breakdowns related to circumstances outside
of the control of the dealer and/or user. The filter is for problem water use and routine maintenance is
required. Contact your local Culligan dealer to perform routine maintenance.
Component Suggested Inspection
Frequency
Reason for Maintenance
Entire System At Start-up, after infrequent
use (idle for one week or
more) or every 3 - 6 months
if on a private water supply.
On private supplies, the appearance of off-tastes
and odors, particularly if musty or “rotten egg”
(caused by harmless sulfate-reducing bacteria) may
indicate a need for the system to be sanitized.
Backwash Flow
Controller
Every 12 months or every
time service is performed on
the system.
Build up of sediment, iron and/or other foreign
materials (found in some water supplies but not
necessarily all) could negatively affect system per-
formance. Monitor item for normal or unexpected
wear.
Media As needed. Replace when arsenic can no longer be removed.

15 01021568
Things to
Check Before
You Call For
Service
If you unexpectedly experience changes in your water, make these simple checks before calling your Cul-
ligan dealer. One of the following conditions may be the reason for your interruption of service.
Important
If any of the following conditions is found, the water conditioner should be manually recharged according
to instructions on page 12 after you have corrected the problem.
Power Supply
Check your power supply cord. Is it plugged fully into the electric outlet? Be certain that the outlet is not
controlled by a wall switch which has been turned off. Plug in the transformer then reset conditioner to
proper time of day.
Blown Fuse
Check the house fuse or circuit breaker panel. Replace a blown-out fuse or reset an open circuit breaker.
Power Failure
Any interruption in your power supply or time changes - such as daylight savings - will disrupt your condi-
tioner’s recharge schedule by causing the timer to run off-schedule. Reset timer to proper time of day.
Bypass Valves
Check to see if they are in the proper position. Cul-Flo-Valv® Bypass, if used, should be in the “Service”
position (see page 17). If hand valves are used, see that inlet and outlet valve are opened and that the
bypass valve is closed.
No Water
If you aren’t getting any water flow at all, make sure your water supply is working. Open a tap ahead of
the conditioner (outside tap) to see if you have any water pressure. If you have water pressure, check the
bypass valve. If it is in the Service position, put it into the bypass and call your Culligan dealer for service.
Increased Usage
Guests, family additions, new water-using appliances, etc., all will result in more water usage and will
require more capacity from your conditioner. You can reprogram your recharging schedule by following
the directions on page 13. Call your Culligan dealer for advice and save a service call.

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The following error messages may display on both the HE controller display as well as the Remote Display
(if connected).
PROBLEM FOUND
APR-01-13 10:01A
1. When a new controller identifies an error, it is programmed to at-
tempt to correct the error without user input. If the problem persists,
the HOME SCREEN displays PROBLEM FOUND. Press to dis-
play the first error present.
REPLACE FILTER
MEDIA 2. Press to display any additional errors present.
-->CLEAR ERRORS
3. Press and to view action: CLEAR ERRORS, GO TO MENU,
or EXIT. If you select CLEAR ERRORS, the controller checks the er-
ror status and attempts to clear the error. If the error still exists, the
home screen displays PROBLEM FOUND. If the error no longer ex-
ists the screen displays SYSTEM OK.
-->GO TO MENU 4. Press to select CLEAR ERRORS, GO TO MENU, or EXIT.
Error Reason for Error Comment/ Clearing Error Message
Call Culligan at
xxx-xxx-xxxx
This message is displayed if an error
has been detected that requires ser-
vicing and no modem installed in the
system.
Call the number shown. If possible, place this call using
a phone that will allow you to see and enter changes to
the main controller if required by the service technician
during the call
Low Battery Battery needs replacement. Replace with Panasonic Model# CR 2032 3V battery
Motor Home
Err
The controller failed to detect prop-
er position sensor feed back during
INITIALIZATION (not during a regen or
progressive flow)
Verify that the proper valve type was selected in First
Time Setup. Check connections of motor and position
sensors at both the motor and the GBE board.
No Remote
Signal
Main board is not receiving a signal
from the remote.
Remote is off, out of range or on a different channel
from the main board. If interference is suspected, try
moving the remote closer or switching to a different
channel on both the main and remote units
Pos Sensor Err/
Motor Position
Error
The controller is seeking a known valve
position before/during/after a regen,
or during progressive flow, but cannot
find it (this error does NOT appear
during initialization).
Check connections of motor and position sensors at both
the motor and GBE board.
Replace Ext Filt
Total gallons through the secondary fil-
ter (i.e. “Big Blue” filter) has exceeded
the specified capacity of the Big Blue.
Replace optional filter cartridge. Reset the external filter
media life at Main Menu/ Accessories/ Ext. Filter menu
Replace Media
Total gallons through the unit has ex-
ceeded the specified capacity of the
media.
Replace the media. Reset the media filter life at Main
Menu > Advanced Setup > Regen Setup > Media Life
Error Codes

17 01021568
Normally, all water except outside lines passes through the water conditioner. There are times when the
water conditioner should be bypassed, using the push-button Cul-Flo-Valv®Bypass, or a three-way bypass
valve. You should bypass:
1. If lines to outside faucets do not bypass the water conditioner, and you do not want to waste
conditioned water on lawn sprinkling or other outside uses.
2. If you are going away on vacation and want to save salt by not having the unit recharge while
you’re away.
Bypass Valve
In the back of Culligan water conditioners is a push-button Cul-Flo-Valv® Bypass. To bypass unit, simply
turn the blue knob clockwise. To return to service, reverse the procedure—turn the blue knob counter-
clockwise.
To BYPASS, turn the blue knob clockwise (see directional arrow on end of knob) until the knob stops as
shown. DO NOT OVERTIGHTEN!
Figure 1. Bypassed
To return to SERVICE, turn the blue knob counter-clockwise (see directional arrow on end of knob) until the
knob stops as shown. DO NOT OVERTIGHTEN!
About 1-1/4”
Figure 2. Filtered Water
When and
How to Bypass
Your Water
Conditioner