Custom Engineering TG1260 series User manual

TG1260/2460
TICKET PRINTER
TG1260 series
TG2460 series
60 mm
www.custom.it
User Manual

TG1260/2460
Allrightsreserved.Totalorevenpartialreproduction of this manual in any form, whether on paperorelectronically,
isstrictly forbidden. WhileCUSTOMENGINEERINGSPAguaranteesthat the informationcontainedinthismanual
hasbeen carefully checked andverified,CUSTOMENGINEERINGSPAandotherresourcesutilizedin itscreation
assume no responsibility for situations arising from its use.
Feedbackregarding any errors inthe manual’s content orsuggestions on how itcould be improved wouldbe
greatlyappreciated. Since its productsare subject tocontinuouschecking and improvement,CUSTOM
ENGINEERINGSPAreservestheright to modifytheinformation containedinthis manual withoutpriornotice.
COD. DOME - TG2460 VERS. 1.30
Copyright2004 CUSTOMENGINEERINGSPA– Italy
CUSTOMENGINEERINGSPA
Str.Berettine 2 - 43010Fontevivo(PARMA) - Italy
Phone:[phone] - Fax : [phone]
http:www.custom.biz
To contact ourTechnical Support :
Email : [email protected]

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PRINTERCOMPONENTS
Thefigures showed list printerparts with USBinterfacebut the remarksaregood for theRS232interface
printerstoo(apart from the connector).
A. TG1260/TG2460-x-A (1) External view
(1) The x suffix indicates the following models :
-TG1260/TG2460-U-A: USB interface, metal front panel and autocutter model.
-TG1260/TG2460-S-A: RS232 serial interface, metal front panel and autocutter model.
‘1-Printingmechanism
2-Autocutter
3- “Print” key
4-“Feed”key
5-Powersupply connector
6-USBinterface connector
7-Printerframe
8-Autocutter support plate
9-Paperoutput
10 - Status led

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B. TG1260/TG2460-x-P (2) external view
(2) The x suffix indicates the following models :
- TG1260/TG2460-U-P: USB interface and plastic front panel.
- TG1260/TG2460-S-P: RS232 serial interface and plastic front panel.
1-Printingmechanism
2- “Print” key
3-“Feed”key
4-Powersupply connector
5-USBinterface connector
6-Printerframe
7- Plastic front panel
8-Paperoutput
9- Status Led
C. TG1260/TG2460-x-M (3) external view
(3) The x suffix indicates the following models :
- TG1260/TG2460-U-M: USB interface and metal front panel without autocutter model.
- TG1260/TG2460-S-M: RS232 serial interface and metal front panel without autocutter model.
1-Printingmechanism
2- “Print” key
3-“Feed”key
4-Powersupply connector
5-USBinterface connector
6-Printerframe
7-Metalfront panel
8-Paperoutput
9- Status Led

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D. Back view (4)
(4) The back view is the same for all models available.
1-Paperinput
2-Inspectioncoverforpaperoutlet

TG1260/2460
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TABLE OF CONTENTS
TG2460
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INTRODUCTION
MANUALORGANIZATION ............................................................................................................................... 1
SYMBOLSUSEDIN THE MANUAL................................................................................................................. 1
GENERALSAFETYINFORMATION ................................................................................................................ 1
UNPACKINGTHEPRINTER ............................................................................................................................ 2
PRINTERDESCRIPTION ................................................................................................................................. 2
MAINAPPLICATIONS ...................................................................................................................................... 2
1.INSTALLATIONAND OPERATION
1.1CONNECTIONS ..................................................................................................................................... 1-1
1.1.1 Power supply TG1260 .................................................................................................................... 1-1
1.1.2 Power supply TG2460 .................................................................................................................... 1-1
1.1.3 USB connector ............................................................................................................................... 1-2
1.1.3 RS232 serial connector .................................................................................................................. 1-2
1.1.5 Connection printer-PC .................................................................................................................... 1-3
1.2 SETUP ................................................................................................................................................... 1-3
1.3AUTOTEST............................................................................................................................................. 1-4
1.4MAINTENANCE....................................................................................................................................... 1-5
1.4.1 Changing the paper roll ................................................................................................................... 1-5
1.4.2 Notes for installation and using the printer in the upside down position ........................................... 1-6
2. PRINTER FUNCTIONS
2.1CONTROLCHARACTERS ...................................................................................................................... 2-1
2.1.1ESC/POS Emulation ...................................................................................................................... 2-1
2.1.2CUSTOM Emulation ......................................................................................................................2-29
2.1.3 CBM iDP560RS Emulation............................................................................................................2-49
3.TECHNICALSPECIFICATIONS
3.1TECHNICALSPECIFICATIONS ............................................................................................................... 3-1
3.2DIMENSIONS.......................................................................................................................................... 3-3
3.2.1TG2460-U-A .................................................................................................................................... 3-3
3.2.2TG2460-U-N .................................................................................................................................... 3-3
3.2.3TG2460-U-M.................................................................................................................................... 3-4
4.CHARACTER SET
4.1CHARACTER SET .................................................................................................................................. 4-1
APPENDIXA -ACCESSORIES AND SPARE PARTS
A.1ACCESSORIES...................................................................................................................................... A-1
A.1.1 Power supply.................................................................................................................................. A-1
A.1.1.1 Power supply for TG2460 ............................................................................................................ A-1
A.1.1.2 Power supply for TG1260 ............................................................................................................ A-2
A.1.2Adjustablepaperholder supportkit ................................................................................................. A-3
A.1.3 Paper dispenser unit..................................................................................................................... A-12
A.2 SPARE PARTS..................................................................................................................................... A-13

TABLE OF CONTENTS
TG2460 ii
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INTRODUCTION
TG2460
1
MANUALORGANIZATION
Inaddition to the Introductionwhich contains information regardingthesymbols used inthemanual, general
safetyinformation, instructions forunpacking the printer anda brief descriptionand main characteristics ofthe
machine,this manual isdividedinto the followingchapters:
Chapter1: Containstheinformation required for correct printerinstallationanduse
Chapter2: Containsadescription of printercontrols
Chapter3: Containsprintertechnical data
Chapter4: Contains the character sets (fonts) used by the printer
Appendix: Containsthe printer accessoriesandspare parts description
SYMBOLSUSED IN THE MANUAL
NOTE
Givesimportantinformation or suggestions for printeruse.
WARNING
Informationindicated by this symbolmustbe followed carefullytoavoid damaging the printer.
DANGER
Informationindicated by this symbolmustbe followed carefullytoavoid damage or operatorinjury.
GENERALSAFETYINFORMATIONS
•Readand retainthe instructions whichfollow.
•Before cleaning the printer, be sure to pull out the electrical cable.
•Use a damp cloth to clean the printer. Do not use liquid or spray products.
•Donotoperate the printer near water.
•When positioning the printer, make sure its cables will not be damaged.
•Use the type of electrical power supply indicated on the printer label. If uncertain, contact your dealer.
•Do not insert objects inside the printer as this could cause short-circuiting or damage components that
couldjeopardizeprinterfunctioning.
•Do not spill liquids onto the machine.
•Donot carry out repairson the machineyourself,except for thenormalmaintenance operations givenin
theuser manual.
•Unplugthe printer from the electricalmains and calla specialized repairmanif any ofthe following
conditionsshould arise:
A. thepower supply connector isdamaged
B. liquid has spilled into the printer
C. the printerhas been exposedto rain orwater
D. the printer is not functioning normally despite the fact that all instructions given in the user
manualhavebeenfollowed
E. theprinterhas been dropped andthecoveris damaged
F. printerperformanceisnoticeablyreduced
G. the printer is not working

INTRODUCTION
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UNPACKINGTHE PRINTER
Removethe printer fromthecarton, taking carenot to damage thepacking materials whichshouldbe retained
forfuture shipping/moving.
Make sure all components listed below are present and not damaged. If any part is missing and/or damaged,
contactcustomer service.
1. Box
2. Foam packing shell
3. Print
4. Paperroll
5. Manual(orCD-rom)
6. Electrical supply cable
PRINTERDESCRIPTION
Ultra compact thermal printer (only 9cm deep)
for dispensing 60 mm tickets width, easy to
install (4 fastening holes and ticket presentation
touser incorporated). Thanks to theexclusive
anti-paper-jam system, the ticket will always
be promptly dispensed to the user. Thanks to an
innovative type of paper roll holding bracket,
it is possible to accommodate up to 80 mm external
diameter paper rolls, adapt the printer to the mechanical
spacerequirements necessitatedby the application
(3positions: upper, lower andrear) and manage the
near paper end signal. It is equippedwitha 204 dpithermal
print mechanism; it has the serial RS232 interface and the
USBinterfaceand it’s also availableaversionequipped with
fireproofplastic ormetalfront panel, withor without autocutter.
• When the “PRINT” key is pressed during printer power up, it prints the graphic test.
• When the “FEED” key is pressed during printer power up, it prints the font test.
• When both the “PRINT” and the “FEED” keys are pressed during printer power up, it prints the SETUP report.
Pressing the “PRINT” key it’s possible to change the parameters value and to print the parameter current
value; pressing the “FEED” key it’s possible to pass to the next parameter till the end of the SETUP.
• The green Status LED displays a printer hardware error status and the winnings. The check is carried out“on
line”, i.e. in the event of a malfunctioning, the LED will starts flashing as follows:
DELSUTATSNOITPIRCSED
FFOsyawlAFFOretnirP
NOsyawlAstluafon–NOretnirP
)doirepgnolarofno(gnihsalfwolSdesiarrevocgnitliT
)doireptrohsarofno(gnihsalfwolSegasseMtuOrepaP
MAINAPPLICATIONS
This printer is the ideal solution for :
• kiosks (internet, public offices, bookings, bank transactions); • instant lotteries;
•self-service; • instruments;
• ticket dispensing (public/private transport, automatic payments); • gaming machines;
• parking lots; •vending machines;
• queue management systems.
(Fig. 1)