Custom Engineering KPM 216H II User manual

OEM
USER MANUAL
KPM 216H II
KPM 216H II
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Command Reference: DOMC-0005e

All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or elec-
tronic means, is forbidden. While guaranteeing that the information contained in it has been carefully checked,
CUSTOM ENGINEERING SPAand other entities utilized in the realization of this manual bear no responsibility
for how the manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are appreciated. Since
products are subject to continuous check and improvement, CUSTOM ENGINEERING SPAreserves the right
to make changes in information contained in this manual without prior notification.
Copyright © 2008 CUSTOM ENGINEERING S.p.a. – Italy
CUSTOM ENGINEERING SPA
Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy
Tel.: [phone] - Fax: [phone]
http: www.custom.biz
Customer Service Department:
Email: [email protected]
KPM216H II User Manual

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PRINTER COMPONENTS
A. KPM216H-II Front external view
1- Printing head set
2- Opening lever of head set
3- Roller cover
4- Paper exit (1)
5- Lock/Unlock button of motorization cover
6- Motorization cover
NOTE (1) : Available in two versions: horizontal or vertical (option 0090) paper delivery
User Manual KPM216H II

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TWIST
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Status LF FF
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PAPER LOAD
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SX
2
DX
36
4578
910 11 12 13
B. KPM216H-II - Rear external view
1- Paper load
2- Paper feed guides (adjustable)
3- Status led
4- Feed key
5- Print key
6- Reset key
7- External near paper end sensor connector
8- Motorization cover
9- Printing head set
10- Opening lever of head set
11- Tilting paper holder
12- Paper ejector rollers unit
13- Roller cover
KPM216H II User Manual

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C. KPM216H-II Under view
KPM216H II-E model
1- Power supply fuse
2- Power supply connector
3- RS232 serial interface connector
4- ETHERNET connector
5- USB interface connector
User Manual KPM216H II

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KPM216H II User Manual

INTRODUCTION
MANUAL CONTENTS......................................................................................................................................1
EXPLANATORY NOTES USED IN THIS MANUAL.........................................................................................1
GENERAL SAFETY INFORMATION................................................................................................................1
UNPACKING THE PRINTER ...........................................................................................................................2
PRINTER FEATURES......................................................................................................................................3
PRINTER DESCRIPTION................................................................................................................................4
1. INSTALLATION AND USE
1.1 CONNECTIONS......................................................................................................................................1-1
1.1.1 Power Supply..................................................................................................................................1-1
1.2 ADDITIONAL BRACKETS ASSEMBLING...............................................................................................1-2
1.3 SELF-TEST.............................................................................................................................................1-4
1.4 CONFIGURATION...................................................................................................................................1-5
1.4.1 Ethernet setup.................................................................................................................................1-5
1.4.2 Printer Setup ...................................................................................................................................1-7
1.5 HEXADECIMAL DUMP...........................................................................................................................1-9
1.6 MAINTENANCE ......................................................................................................................................1-9
1.6.1 Changing the paper roll...................................................................................................................1-9
1.6.2 Paper load specifications ..............................................................................................................1-10
1.6.3 Adjusting paper width....................................................................................................................1-11
1.6.4 Paper Jam.....................................................................................................................................1-12
1.6.5 Cleaning the printing head ............................................................................................................1-15
1.6.6 Cleaning the ejector rollers............................................................................................................1-16
1.6.7 Memory card insertion...................................................................................................................1-17
1.7 TICKET CHARACTERISTICS...............................................................................................................1-18
1.7.1 Ticket characteristics.....................................................................................................................1-18
2. INTERFACES
2.1 RS232 SERIAL........................................................................................................................................2-1
2.2 ETHERNET INTERFACE........................................................................................................................2-3
2.3 USB SERIAL INTERFACE......................................................................................................................2-4
3. TECHNICAL SPECIFICATIONS
3.1 TECHNICAL SPECIFICATIONS..............................................................................................................3-1
3.2 DIMENSIONS..........................................................................................................................................3-4
4. CHARACTER SETS
4.1 CHARACTER SETS IN ESC/POSTM EMULATION .................................................................................4-1
4.2 CHARACTER SETS IN SVELTA EMULATION .......................................................................................4-2
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1 ACCESSORIES ..................................................................................................................................... A-1
A.1.1 Power Supply................................................................................................................................. A-1
A.2 SPARE PARTS....................................................................................................................................... A-2
A.3 NOTES FOR TECHNICALASSISTANCE............................................................................................. A-2
A.3.1 Replacement of roller motorization belt ......................................................................................... A-2
A.3.2 Replacement control board fuse....................................................................................................A-3
TABLE OF CONTENTS
User Manual KPM216H II i

APPENDIX B - ALIGNMENT MANAGEMENT
B.1 TICKETALIGNMENT............................................................................................................................. B-1
B.1.1 Ticket alignment............................................................................................................................. B-1
B.1.2 Enabling, calibrating and setting of parameters............................................................................ B-1
B.2 COMMANDS.......................................................................................................................................... B-3
B.2.1 Ticket alignment............................................................................................................................. B-3
B.2.2 Setting the alignment distance....................................................................................................... B-3
B.2.3 Examples....................................................................................................................................... B-3
B.3 PRINTER MECHANICAL CHARACTERISTICS.................................................................................... B-5
B.3.1 Position of sensors......................................................................................................................... B-5
B.3.2 Ticket dimension............................................................................................................................ B-6
B.4 METHODS OF USAGE.......................................................................................................................... B-7
B.4.1 Command sequences....................................................................................................................B-7
B.4.1.1 Alignment at the cut .................................................................................................................... B-7
B.4.1.2 Alignment at printing ................................................................................................................... B-7
B.4.1.3 Combined alignment...................................................................................................................B-7
APPENDIX C - ADVANCED FUNCTIONS
C.1 PRINTER SET-UP.................................................................................................................................C-1
C.1.1 Mass Storage activation ................................................................................................................C-1
C.1.2 FTP Server activation....................................................................................................................C-1
C.2 EMBEDDED WEB SERVER..................................................................................................................C-2
C.2.1 Connection check..........................................................................................................................C-2
C.2.2 Embedded Web Server access.....................................................................................................C-3
C.2.3 Embedded Web Server functions..................................................................................................C-4
C.3 LOCATOR..............................................................................................................................................C-7
C.4 DRIVER WINDOWS/LINUX...................................................................................................................C-8
C.4.1 Drivers download from Mass Storage............................................................................................C-8
C.4.2 Drivers download from FTP Server ...............................................................................................C-9
C.4.3 Drivers download from Embedded Web Server .......................................................................... C-11
C.5 LOGOS MANAGEMENT......................................................................................................................C-12
C.5.1 Logos management from USB Mass Storage.............................................................................C-12
C.5.2 Logos management from FTP Server .........................................................................................C-15
C.5.3 Logos management from Embedded Web Server ......................................................................C-17
C.5.4 Logos printing..............................................................................................................................C-18
TABLE OF CONTENTS
ii KPM216H II User Manual

MANUAL CONTENTS
In addition to the Introduction which includes a description of the explanatory notes used in the manual,
general safety information, how to unpack the printer and a brief description of the printer including its basic
features, this manual is organized as follows:
Chapter 1: Contains the information required for correct printer installation and its proper use.
Chapter 2: Contains information on interface specifications
Chapter 3: Contains technical specifications of the printer
Chapter 4: Contains the character sets (fonts) used by the printer
EXPLANATORY NOTES USED IN THIS MANUAL
N.B.
Gives important information or suggestions relative to the use of the printer.
WARNING
Le informazioni contraddistinte da questo simbolo, devono essere eseguite attentamente per
non danneggiare la stampante
DANGER
Le informazioni contraddistinte da questo simbolo, devono essere eseguite attentamente per
non causare danni o lesioni all’operatore.
GENERAL SAFETY INFORMATION
Read and keep the instructions which follow.• Follow all warnings and instructions indicated on the printer.• Before cleaning the printer, disconnect the power supply.• Clean the printer with a damp cloth. Do not use liquid or spray products.• Do not operate the printer near water.• Do not use the printer on unstable surfaces that might cause it to fall and be seriously damaged.• Be careful when installing because this piece of equipment is suitable for mounting on concrete or other• noncombustibile surface only (self-extinguishing grade 94-V1 min.).
Only use the printer on hard surfaces and in environments that guarantee proper ventilation.• Make sure the printer is placed in such a way as to avoid damage to its wiring.• Use the type of electrical power supply indicated on the printer label. If in doubt, contact your retailer.• Do not block the ventilation openings.• Do not introduce foreign objects of any kind into the printer as this could cause a short circuit or damage• parts that could jeopardize printer functioning
Do not spill liquids onto the printer.• Be careful when working on the printer because the head area is ESD (electrostatic discharge) sensitive.• Do not carry out technical operations on the printer, with the exception of the scheduled maintenance• procedures specifically indicated in the user manual.
Disconnect the printer from the electricity supply and have it repaired by a specialized technician when:•
A. The feed connector has been damaged.
B. Liquid has seeped inside the printer.
C. The printer has been exposed to rain or water.
D. The printer is not functioning normally despite the fact that all instructions in the users
manual have been followed.
E. The printer has been dropped and its outer casing damaged.
F. Printer performance is poor.
G. The printer is not functioning.
INTRODUCTION
User Manual KPM216H II 1

UNPACKING THE PRINTER
Rimuovete la stampante dal cartone, facendo attenzione a non danneggiare il materiale di imballaggio al fine
di utilizzarlo per trasporti futuri.
Assicuratevi che vi siano i componenti illustrati in seguito e che essi non siano danneggiati. In caso contrario
contattare il servizio di assistenza.
1. Manual (or CD-rom)
2. Power supply cable
3. Cable connection for near paper end sensor
4. Foam packing shell
5. Box
6. Near paper end sensor
7. Additional fixing brackets
8. Printer
9. Upper tray
10. Paper roll (216mm)
Open the printer packaging
Remove the paper roll.• Remove the manual (or CD-Rom)• Remove the cables of power supply and near paper end sensor connection• Remove the additional fixing brackets• Remove the near paper end sensor• Take out the foam packing shell• Take out the printer• Keep the box, trays and packing materials in the event the printer must be transported/ shipped in the• future.
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INTRODUCTION
2 KPM216H II User Manual