Custom Engineering KPM150-H User manual

OEM
AIRPORT
KPM150H
KPM150H
B202H
B202H
USER MANUAL

The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
CUSTOM S.p.A.
Via Berettine 2/B
43010 Fontevivo (PARMA) - Italy
Tel. : [phone]
Fax : [phone]
http: www.custom.biz
Customer Service Department:
Email : [email protected]
© 2014 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial repro-
duction of this manual in whatever form,
whether by printed or electronic means,
is forbidden. While guaranteeing that the
information contained in it has been care-
fully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this
manual bear no responsibility for how the
manual is used.
Informationregardinganyerrorsfoundinit
orsuggestionsonhowitcouldbe improved
are appreciated. Since products are sub-
jecttocontinuous check and improvement,
CUSTOMS.p.A.reservestheright tomake
changes in information contained in this
manual without prior notification.
The pre-installed multimedia contents
are protected from Copyright CUSTOM
S.p.A.Othercompany and product names
mentioned herein may be trademarks of
their respective companies. Mention of
third-party products is for informational
purposes only and constitutes neither
an endorsement nor a recommendation.
CUSTOMS.p.A.assumesno responsibility
with regard to the performance or use of
these products.
THE IMAGES USED IN THIS MAN-
UAL ARE USED AS AN ILLUSTRA-
TIVE EXAMPLES. THEY COULDN’T
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the char-
acteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Makesure that thedevicerests on ahard
(non-padded) surface and that there is
sufficient ventilation.
• Whenpositioningthe device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncer-
tain, contact your dealer.
• Make sure the electrical system that
suppliespowertothedevice is equipped
with a ground wire and is protected by a
differential switch.
• Do not block the ventilation openings.
• Donotinsert objects inside the deviceas
thiscould cause short-circuiting or dam-
age components that could jeopardize
printer functioning.
• Do not carry out repairs on the device
yourself, except for the normal main-
tenance operations given in the user
manual.
• Make sure that there is an easily-acces-
sible outlet with a capacity of no less
than 10A closely to where the device is
to be installed.
• Periodically perform scheduled mainte-
nanceonthe device toavoiddirtbuild-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• Do not touch the head heating line with
bare hands or metal objects. Do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very
hot.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibil-
ity for accidents or damage to persons or
propertyoccurringas a result of tampering,
structural or functional modifications, un-
suitable or incorrect installations, environ-
ments not in keeping with the equipment’s
protectiondegreeorwiththerequiredtem-
perature and humidity conditions, failure
to carry out maintenance and periodical
inspections and poor repair work.
THECEMARKAFFIXEDTO
THE PRODUCT CERTIFY
THAT THE PRODUCT SAT-
ISFIESTHE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the es-
sential Electromagnetic Compatibility and
Electric Safety requirements laid down in
Directives 2006/95/CE and 2004/108/CE
inasmuchasit was designed in conformity
with the provisions laid down in the follow-
ing Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technol-
ogy Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics –
Limits and methods of measurement)
• EN 60950-1 (Safety of information
equipment including electrical business
equipment)
GUIDELINES FOR
THE DISPOSAL OF
THE PRODUCT
The crossed-out rubbish bin logo means
thatusedelectricaland electronic products
shall NOT be mixed with unsorted munici-
pal waste. For more detailed information
about recycling of this product, refer to the
instructionsofyourcountry for the disposal
of these products.
• Do not dispose of this equipment as
miscellaneoussolidmunicipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European Directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equip-
ment and the equipment can also be
handed over to a distributor at the mo-
ment of purchasing a new equivalent
type.
• Thepublicadministrationandproducers
of electrical and electronic equipment
areinvolved in facilitating the processes
ofthere-useand recovery of waste elec-
trical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning ar-
rangements.
• Unauthoriseddisposal of wasteelectrical
and electronic equipment is punishable
by law with the appropriate penalties.

1 INTRODUCTION....................................................................................................................................................7
1.1 Document structure......................................................................................................................................7
1.2 Explanatory notes used in this manual ........................................................................................................7
2 DESCRIPTION.......................................................................................................................................................9
2.1 Unpacking the printer...................................................................................................................................9
2.2 Printer components: external views........................................................................................................... 11
2.3 Printer components: connectors views ......................................................................................................16
2.4 Printer components: internal view..............................................................................................................19
2.5 Key functions: power up.............................................................................................................................20
2.6 Key functions: stand by..............................................................................................................................21
2.7 Status led flashes.......................................................................................................................................22
3 INSTALLATION....................................................................................................................................................25
3.1 Fastening ...................................................................................................................................................25
3.2 Additional near paper end sensor..............................................................................................................27
3.3 Connections...............................................................................................................................................29
3.4 Pinout.........................................................................................................................................................32
3.5 Driver and SDK..........................................................................................................................................38
4 OPERATION ........................................................................................................................................................39
4.1 Adjusting paper width.................................................................................................................................39
4.2 Adjusting notch sensor position .................................................................................................................40
4.3 Turning on the device.................................................................................................................................46
4.4 Paper roll insertion.....................................................................................................................................48
5 CONFIGURATION ...............................................................................................................................................55
5.1 Configuration mode....................................................................................................................................55
5.2 Setup report ...............................................................................................................................................58
5.3 Printer status..............................................................................................................................................59
5.4 Printer parameters .....................................................................................................................................60
5.6 Calendar clock ...........................................................................................................................................65
6 MAINTENANCE...................................................................................................................................................67
6.1 Paper jam...................................................................................................................................................67
6.2 Planning of cleaning operations.................................................................................................................71
6.3 Cleaning.....................................................................................................................................................72
6.4 Firmware upgrade......................................................................................................................................78
7 SPECIFICATIONS................................................................................................................................................81
7.1 Hardware specifications.............................................................................................................................81
7.2 Specifications for RFID reader/writer.........................................................................................................82
7.3 Printer dimensions .....................................................................................................................................83
7.4 Power supply dimensions (cod.963GE020000003)...................................................................................90
8 ACCESSORIES...................................................................................................................................................91
8.1 Ticket tray kit (B202H) ...............................................................................................................................93
8.2 Bracket printer (B202H) .............................................................................................................................95
8.3 Adapter cable for power supply (KPM150H)..............................................................................................97
9 ALIGNMENT........................................................................................................................................................99
9.1 Enable alignment .....................................................................................................................................100
9.2 Calibration................................................................................................................................................101
10 TECHNICAL SERVICE......................................................................................................................................103
INDEX
INDEX
User manual KPM150H-AERO 5

11 ADVANCED FUNCTIONS .................................................................................................................................105
11.1 File sharing...............................................................................................................................................105
11.2 Drivers installation....................................................................................................................................105
11.3 Setup........................................................................................................................................................106
INDEX
6 KPM150H-AERO User manual

1 INTRODUCTION
1.1 Document structure
This document includes the following chapters:
1 INTRODUCTION information about this document
2 DESCRIPTION general description of device
3 INSTALLATION information required for a correct installation of the device
4 OPERATION information required to make the device operative
5 CONFIGURATION description of the configuration parameters of the device
6 MAINTENANCE information for a correct periodic maintenance
7 SPECIFICATION technical specification for the device and its accessories
8 ACCESSORIES description and installation of the available accessories for the device
9 ALIGNMENT information required for managing the paper alignment
10 TECHNICAL SERVICE information required for contacting the technical service
11 ADVANCED FUNCTIONS information about special functions available with the device
1.2 Explanatory notes used in this manual
NOTE: Gives important information or suggestions relative to the use of the device.
ATTENTION: Gives information that must be carefully followed to guard against damaging the
device.
DANGER: Gives information that must be carefully followed to guard against operator injury
or damage.
1. INTRODUCTION
User manual KPM150H-AERO 7

1. INTRODUCTION
8 KPM150H-AERO User manual

2 DESCRIPTION
2.1 Unpacking the printer
Remove the printer from its carton being careful not to damage the packing material so that it may be re-used if the
printer is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are,
contact Customer Service.
KPM150H
1. Installation instructions sheet
2. Power supply cable
3. Additional near paper end sensor
with wiring
4. Foam packing shell
5. Box
6. Printer
1
2
5
4
3
STATUS
NEAR PAPER
END
FF
LF
6
2. DESCRIPTION
User manual KPM150H-AERO 9

B202H
1. User manual
2. Installation instructions
3. Upper foam packing shell
4. USB cable
5. Power supply cable 24Vdc
6. Printer
7. Bottom foam packing shell
8. Power supply
9. Box
• Open the printer packaging
• Remove the upper packing frame content and remove the upper packing frame.
• Take out the printer.
• Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.
LF FF
1
2
3
4
5
6
7
8
9
2. DESCRIPTION
10 KPM150H-AERO User manual

2.2 Printer components: external views
KPM150H (standard models)
1 - Printer chassis 6 - Paper outfeed
2 - Cutter unit 7 - LINE FEED key
3 - Hook of printing head group 8 - FORM FEED key
4 - Printing head group 9 - Status led
5 - Paper input 10 - Lever of paper mouth guide (adjustable)
STATUS
NEAR PAPER
END
FF
LF
6
10
9
8
7
5
1
2
3
4
2. DESCRIPTION
User manual KPM150H-AERO 11

KPM150H (models with RFID reader)
1 - Paper input 7 - UHF RFID control board
2 - UHF RFID antenna 8 - Status led
3 - Printing head group 9 - FORM FEED key
4 - Hook of printing head group 10 - LINE FEED key
5 - Cutter unit 11 - Paper outfeed
6 - Printer chassis
STATUS
NEAR PAPER
END
LF FF
R
S
2
3
2
11
10
8
9
6
1
2
3
4
5
7
2. DESCRIPTION
12 KPM150H-AERO User manual

KPM150H (models with rear connectors)
1 - Printer chassis 6 - Paper outfeed
2 - Cutter unit 7 - LINE FEED key
3 - Hook of printing head group 8 - FORM FEED key
4 - Printing head group 9 - Status led
5 - Paper input 10 - Lever of paper mouth guide (adjustable)
5
1
2
3
4
6
10
9
8
7
2. DESCRIPTION
User manual KPM150H-AERO 13

B202H (standard models)
1 - Printer cover 5 - FORM FEED key
2 - Paper output 6 - Hook of printing head group
3 - Status led 7 - Lever of paper mouth guide (adjustable)
4 - LINE FEED key 8 - Paper input
LF FF
6
7
8
LF FF
LF FF
1
3
2
4
5
2. DESCRIPTION
14 KPM150H-AERO User manual

B202H (models with RFID reader)
1 - Printer cover 6 - Hook of printing head group
2 - Paper output 7 - UHF RFID antenna
3 - Status led 8 - UHF RFID control board
4 - LINE FEED key 9 - Paper input
5 - FORM FEED key
LF FF
LF FF
1
3
2
4
5
FF
LF
6
9
8
7
2. DESCRIPTION
User manual KPM150H-AERO 15

2.3 Printer components: connectors views
KPM150H
1 - USB connector
2 - RS232 connector
3 - Power Supply connector
4 - Connector for external near paper end sensor
1
2
3
4
2. DESCRIPTION
16 KPM150H-AERO User manual

KPM150H (models with rear connectors)
1 - RS232 connector
2 - USB connector
3 - Power Supply connector
4 - Connector for external near paper end sensor
1 2 3 4
2. DESCRIPTION
User manual KPM150H-AERO 17

B202H
1 - Connector for external near paper end sensor
2 - RS232 connector
3 - USB connector
4 - Power Supply connector
5 - ON/OFF key
LF FF
1
2
345
2. DESCRIPTION
18 KPM150H-AERO User manual

2.4 Printer components: internal view
1 - Paper presence sensors on output
2 - Mobile sensor lower for notch
3 - Cover open sensor
4 - Sensor of paper presence
5 - Upper transparence sensor and notch
NEAR PAPER
END
FF
LF
STATUS
2
5
1
1
3
4
NOTE:
For ease of reference, for some models is represented only the printer group without the external plastic chassis.
PRODUCT LABEL
(all models)
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
PC
XXXXXXXXXXXXXX Rx
HW
0000000000000000000
SN
2. DESCRIPTION
User manual KPM150H-AERO 19

2.5 Key functions: power up
POWER UP
print the
SETUP report perform the
FONT TEST
LF FFLF FF
Hold down Hold down
enter the SETUP MODE enter the
Clock SETUP
skip the
SETUP mode
LF FF
Fast push
LF FF LF FF
Fast push Fast push
modify
parameter next parameter
LF FF LF FF
Fast push Fast push
2. DESCRIPTION
20 KPM150H-AERO User manual