Custom Engineering VKP80II User manual

OEM
USER MANUAL
VKP80
VKP80
II
II
Command Reference: DOMC-0011e

All rights reserved. Total or partial reproduction of this manual in whatever form, whether by printed or
electronic means, is forbidden. While guaranteeing that the information contained in it has been carefully
checked, CUSTOM ENGINEERING SPA and other entities utilized in the realization of this manual bear no
responsibility for how the manual is used.
Information regarding any errors found in it or suggestions on how it could be improved are appreciated.
Since products are subject to continuous check and improvement, CUSTOM ENGINEERING SPA reserves
the right to make changes in information contained in this manual without prior notification.
Copyright © 2007 CUSTOM ENGINEERING S.p.a. – Italy
CUSTOM ENGINEERING SPA
Str. Berettine 2 - 43010 Fontevivo (PARMA) - Italy
Tel.: [phone] - Fax: [phone]
http: www.custom.it
Customer Service Department:
Email: [email protected]

PRINTER COMPONENTS
A. VKP80II - Front external view
1 - Opening lever
2 - Serial connector RS232
3 - USB connector
4 - Power supply connector
5 - Output paper mouth
6 - Cutter
2
3
1
4
6
5
User Manual VKP80II

B. VKP80II – Rear external view
1 - Left paper mouth cursor
2 - Paper input
3 - Right paper mouth cursor
4 - Form Feed key
5 - Line Feed key
6 - Status led
1
2
3
6
5
4
VKP80II User Manual

INTRODUCTION
MANUAL CONTENTS......................................................................................................................................1
EXPLANATORY NOTES USED IN THIS MANUAL .........................................................................................1
GENERAL SAFETY INFORMATION................................................................................................................ 1
UNPACKING THE PRINTER ...........................................................................................................................2
PRINTER FEATURES......................................................................................................................................3
PRINTER DESCRIPTION ................................................................................................................................ 3
1. INSTALLATION AND USE
1.1 CONNECTIONS......................................................................................................................................1-1
1.1.1 Power Supply ..................................................................................................................................1-1
1.2 SELF-TEST .............................................................................................................................................1-2
1.3 CONFIGURATION...................................................................................................................................1-4
1.4 HEXADECIMAL DUMP ...........................................................................................................................1-4
1.5 MAINTENANCE ......................................................................................................................................1-5
1.5.1 Changing the paper roll ...................................................................................................................1-5
1.5.2 Ticket specifications ........................................................................................................................1-6
1.5.3 Adjusting paper width ......................................................................................................................1-6
1.5.4 Periodic cleaning .............................................................................................................................1-7
1.5.5 Notes for installation and use of printer with retracting .................................................................1-10
1.5.6 Notes for installation and lower fastening of printer ...................................................................... 1-11
2. INTERFACES
2.1 SERIAL INTERFACE ..............................................................................................................................2-1
2.2 USB INTERFACE....................................................................................................................................2-3
3. TECHNICAL SPECIFICATIONS
3.1 TECHNICAL SPECIFICATIONS..............................................................................................................3-1
3.2 DIMENSIONS..........................................................................................................................................3-3
4. CHARACTER SETS
4.1 CHARACTER SETS................................................................................................................................4-1
APPENDIX A - ACCESSORIES AND SPARE PARTS
A.1 ACCESSORIES ..................................................................................................................................... A-1
A.1.1 Power Supply................................................................................................................................. A-1
A.1.2 CD Full driver ................................................................................................................................ A-2
A.1.3 Adjustable paper holder support ................................................................................................... A-2
A.2 SUPPLIES.............................................................................................................................................. A-8
A.3 NOTES FOR TECHNICAL ASSISTANCE.............................................................................................. A-9
A.3.1 Replacing fuse ............................................................................................................................... A-9
TABLE OF CONTENTS
User Manual VKP80II i

APPENDIX B - ALIGNMENT MANAGEMENT
B.1 TICKET ALIGNMENT............................................................................................................................. B-1
B.1.1 Ticket alignment ............................................................................................................................. B-1
B.1.2 Enabling, calibrating and setting of parameters............................................................................ B-1
B.2 COMMANDS.......................................................................................................................................... B-3
B.2.1 Ticket Alignment............................................................................................................................. B-3
B.2.2 Setting the alignment distance....................................................................................................... B-3
B.2.3 Examples. ...................................................................................................................................... B-3
B.3 CHARACTERISTICS OF THE PAPER. ................................................................................................. B-6
B.3.1 Dimensions and position of the notch. ........................................................................................... B-6
B.3.2 Position of sensors......................................................................................................................... B-8
B.3.3 Dimension of tickets....................................................................................................................... B-9
B.4 METHODS OF USAGE........................................................................................................................ B-10
B.4.1 Command sequences ................................................................................................................ B-10
B.4.1.1 Alignment at the cut .................................................................................................................. B-10
B.4.1.2 Alignment at printing ..................................................................................................................B-11
TABLE OF CONTENTS
ii VKP80II User Manual

MANUAL CONTENTS
In addition to the Introduction which includes a description of the explanatory notes used in the manual, general
safety information, how to unpack the printer and a brief description of the printer including its basic features,
this manual is organized as follows:
Chapter 1: Contains the information required for correct printer installation and its proper use
Chapter 2: Contains information on interface specifications
Chapter 3: Contains Technical Specifications of the printer
Chapter 4: Contains the character sets (fonts) used by the printer
EXPLANATORY NOTES USED IN THIS MANUAL
N.B.
Gives important information or suggestions relative to the use of the printer.
WARNING
Information marked with this symbol must be carefully followed to guard against damaging the
printer.
DANGER
Information marked with this symbol must be carefully followed to guard against operator injury
or damage.
GENERAL SAFETY INFORMATION
• Read and keep the instructions which follow.
• Follow all warnings and instructions indicated on the printer.
• Before cleaning the printer, disconnect the power supply.
• Clean the printer with a damp cloth. Do not use liquid or spray products.
• Do not operate the printer near water.
• Do not use the printer on unstable surfaces that might cause it to fall and be seriously damaged.
• During the integration of the printer, we strongly warn to keep an adeguate paper loop outlet underneath
the presenter, in order to allow the receipt being properly printed out.
• Only use the printer on hard surfaces and in environments that guarantee proper ventilation.
• Make sure the printer is placed in such a way as to avoid damage to its wiring.
• Use the type of electrical power supply indicated on the printer label. If in doubt, contact your retailer.
• Do not block the ventilation openings.
• Do not introduce foreign objects of any kind into the printer as this could cause a short circuit or damage
parts that could jeopardize printer functioning.
• Do not spill liquids onto the printer.
• Do not carry out technical operations on the printer, with the exception of the scheduled maintenance
procedures specifically indicated in the user manual.
• Disconnect the printer from the electricity supply and have it repaired by a specialized technician when:
A. The feed connector has been damaged.
B. Liquid has seeped inside the printer.
C. The printer has been exposed to rain or water.
D. The printer is not functioning normally despite the fact that all instructions in the users ma
nual have been followed.
E. The printer has been dropped and its outer casing damaged.
F. Printer performance is poor.
G. The printer is not functioning.
INTRODUCTION
User Manual VKP80II 1

UNPACKING THE PRINTER
Remove the printer from its carton being careful not to damage the packing material so that it may be re-
used if the printer is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If
there are, contact Customer Service.
Installation instructions1.
Electrical supply cable2.
Foam packing shell3.
Box4.
Paper roll5.
Printer6.
Open the printer packaging•
Remove the paper roll•
Remove the manual (or CD-Rom)•
Remove the cable of power supply•
Take out the foam packing shell•
Take out the printer and remove it from its plastic covering.•
Keep the box, trays and packing materials in the event the printer must be transported/shipped in the•
future.
(Fig.1)
1
2
5
4
6
3
INTRODUCTION
2 VKP80II User Manual

PRINTER FEATURES
VKP80II is the latest generation of ATMs, Kiosks and Ticket Printers with high printing speed 220mm/sec and
a very small footprint; it’s equipped with a 204 dpi (8 dots/mm) thermal printing mechanism.
In addition to normal printing functions, the printer offers a wide array of special features:
High speed printing:•
Easy paper changing (automatic paper loading).•
Paper width 60/76/80/82.5mm, adjustable by the user.•
Bar code UPC-A. UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, CODE93, CODE128 and CODE32.•
3 standard and international character set fonts.•
Definition of function macros for automatic operation re-call.•
Graphic mode printing.•
Print density (-50% to +100%).•
Serial interfaces RS232: (from 1200 to 115200 bps)•
Interfaces: RS232-USB•
High reliability autocutter.•
Illuminated paper mouth.•
Paper pre-tensioner system for high capability paper roll.•
Double function ticket presentation: “ejecting” and “retracting”.•
Sensors: paper end, ticket present, black mark, head temperature, opening of printing unit (near paper•
end on roll support is optional).
PRINTER DESCRIPTION
The printer (fig.2) is comprised of a metal frame, printing mechanism, a cutter and an ejector.
Located on the keypad are the following keys: FORM FEED (1), LINE FEED (2) and status LED (3).
3
2
1
High Quality 80 mm/sec
Normal 180 mm/sec
High speed 220 mm/sec
(Fig.2)
INTRODUCTION
User Manual VKP80II 3

• LINE FEED key: When the LINE FEED key is pressed, the printer advances the paper so that the paper
may be inserted in the printing mechanism. During power-up, if the LINE FEED key
is held down, the printer enters the SETUP routine.
• FORM FEED key: When the FORM FEED key is pressed, the printer advances the paper by a pre-set
length. During power-up, if the FORM FEED key is held down, the printer will perform
the FONT TEST routine.
• STATUS LED: displays printer hardware status. In case of malfunction, the colour and flash frequency
changing as follows:
STATUS LED COLOR DESCRIPTION
Turned on Green Printer on: no error
Flashing Green
Communication status
Nr. Flashings Description
1 Receive data
2 Reception errors (parity, frame error, overrun error)
3 Misinterpret command
4 Command reception time out
Flashing Yellow
Recovering error
Nr. Flashings Description
2 Heading over temperature
3 Paper end
4 Paper jam
5 Power supply voltage incorrect
6 Cover opened
Flashing Red
Unrecovering error
Nr. Flashings Description
3 RAM error
4 EEPROM error
5 Cutter error
(Tab.1)
INTRODUCTION
4 VKP80II User Manual